Enterprise charges man $3,500 for damage to truck returned 'after hours'

[@cerulean1808]

They withdrew the claim with no explanation and apologized for the confusion? Hmm...let me think...I wonder why...

[@グレープフルーツ-w5c]

basically bully regular customers and only back down when they get called on it.

[@Luds66]

Sounds like Bell.

[@rubend9391]

Nailed it 👌

[@ianpatrick3589]

Lesson to all: don't do business with Enterprise.

[@frbosse1]

Lesson to all: take photos and return during operating hours.

[@knowwhey7559]

Good luck. They said that 95% of all rental companies have a similar clause.

[@noseboop4354]

@@knowwhey7559 Then it's still possible with the remaining 5%.

[@deanl0]

@@frbosse1 Photos of the Catalytic converter good luck..

[@Phoenix-rw3nh]

Return during operating hours , insisting to have someone with you while checking a truck , taking pictures and asking for signature ( proof ) that you returned truck in good condition . That is the only way to do business with them .

[@ldynasty]

Hey Enterprise, did you forget you have something called "insurance" for this exact kind of situation?

[@felixtsang8948]

Most of these big rental companies insure themselves... tisk tisk what a surprise!

[@Brandon-uy1uv]

They do, but if they can get an additional $3300 they will xD

[@PillowEgg]

Well that damaged their reputation. Another added to the list of companies to avoid in the future.

[@isaacfullerton]

I've got a note in my phone of every company that I won't purchase goods/services from, thanks for reminding me.

[@gixellia8455]

Dreadful service! Good to know, thanks.

[@EbNorth]

Read before you sign.

[@TheTinydogproduction]

Who's going to rent from them, knowing this now. Unbelievable. He is not responsible for the third party car lot that the corporation has a contract with. That's ridiculous. He returned it to the location specified and returned the keys. What happens after that is not on him. Brutal business practices.

[@skinwalker1177]

I was going to rent a car from enterprise in Calgary, Alberta. I noticed damages as I walked around the car and wanted them to acknowledge the damages. They said they would not do a check with me so I bid them farewell and was pleased with "Rent a wreck"

[@psychoblack1411]

how does the guy know it was stolen with no evidence ....it could of been the rental place taking it and making a profit on any rentals left after hours.

[@outthere2460]

Maybe Enterprise should buy a property and put up cameras if they want to stay in business. This is ridiculous.

[@dereksnider7148]

Enterprise's insurance should cover them for this sort of thing. It's ridiculous to expect the customer to be responsible for something like this.

[@lameloball2867]

No it isn't. @ 1:19. ALWAYS , ALWAYS , ALWAYS read BEFORE you sign... That's on him. If he read that, he would of probably not taken a risk and dropped the car off when they were closed and waited... His ignorance isn't an excuse..

[@power50001562]

​@@lameloball2867 certain contracts are unjust though and don't hold up in court. A signed contract isn't always binding

[@joevarga5982]

@@lameloball2867 Did you even WATCH the video? Enterprise has a legal responsibility to make sure that the customer understands such a ridiculous clause. Enterprise DROPPED the claim and apologized. WHY do you think they did that? Maybe because they knew they didn't have a case?

[@koolerpure]

Hardly this guys problem. He returned it to where he was instructed and they even told him someone else stole it so the courts needs to toss this

[@user-vn7ce5ig1z]

Exactly. He returned it to a lot that Enterprise approved. If they don't like the security there, they should use their own or rent another one. They have ZERO right to hold _him_ accountable.

[@fireman1780]

Sue them

[@yureituesday]

They’ve been doing this for years. Even after I stood there and watched them sign off my vehicle that afternoon they changed their mind and charged me 3500 they are shady af !!

[@user-vn7ce5ig1z]

Did you have a camera? Everybody should record everything these days because you can't trust anyone. Oh, what a world, what a world! 🤦

[@littleaim]

This exact story happened to me. I was told no worries, put the keys in the slot. There was cameras, but Noone got caught. Someone needs to make them accountable!

[@jptrainor]

I had an experience like this in the UK many years ago (before cat theft was common) after dropping a car off before the office opened in order to catch an early flight. The rental agency said it was damaged "underneath". The credit card company (Amex) reversed it immediately and it was over with.

[@vkrgfan]

Good on the part of Amex.

[@jagorit3767]

Moral of the story. Stay the F away from enterprise.

[@paulinalang8930]

This is the story of a Customer...male or female does not matter. “Hidden clauses” in contracts are (shady at the least).

[@koda3967]

Thank you for pointing out, yet again, another "hidden clause" in the *standard vehicle rental* market.

[@mikele4402]

DON’T DO BUSINESS WITH THEM AGAIN AND EVER.

[@torontoapi6324]

This is how they make money. They have been doing this all along The sad part is you can’t contest it as thy will give you file to collections agents

[@maniadoc1]

Lessen = keep contact info for TV news channels and reporters handy.

[@codybugler5464]

I regularly rent cars... this is a gamble that you take every time you return after-hours.

[@claireity8490]

Why is the audio so awful on this video?

[@Bentriverrusher]

I wonder how many catalytic converters disappear from that lot before employees check in the vehicles. Perhaps the police should start checking company records.

[@Reinshark]

Perhaps this audio mixing works well on TV, but watching this on my desktop computer with headphones, I find the shift between dialogue coming out of the left or right audio channel exclusively to be very distracting. I very much appreciate the investigative reporting CBC does, I just wanted to leave some feedback about the audio.

[@andywarrier489]

Same thing for me as well. On TV, I couldn't hear the guy or the lawyer speak. On me laptop, I could but from the left ear.

[@redrune4314]

I only had one earbud in, and was very confused when I couldn't hear the journalist.

[@nfsmwanted]

replacing a cat is not $3500, Even replacing the entire exhaust is not $3500. maybe $600-700. Literally the easiest thing to do on a car, and its the first mod ppl usually do to their cars.

[@HeyLookPropane]

I was thinking, isn't a catalytic converter like $800 around? Wth is the 3500 bucks for?

[@littleaim]

They charged me 3500 as well for a cat stolen when I rented a car from them. I kept all paper work. This has happened to many other people.

[@jobarmure6169]

they drop their claim because he has the chance that you made his story public other don't have the same chance

[@user-vn7ce5ig1z]

Exactly. The squeaky wheel gets the oil. Moral of the story: always make a huge fuss over everything or else you'll get screwed over. What a world. 🤦

[@lordwalker71]

It would have been stolen if he had rented it that day or not so he shouldn’t be responsible and I’ve rented a lot of vehicles and they never tell you about that clause.

[@kenmatinee]

This is the exact reason why I DO NOT return a vehicle after hours. I'll bring it in the next day or if I'm done early, same day return. You should be honest with yourself and honestly estimate how long you think you're going to have that vehicle and return it when you can put the keys in someone's hands NOT a drop box.

[@missbell247]

Enterprise is the worst rental company that exist in America. 🤷🏽‍♀️🤦🏽‍♀️

[@glbernini0]

We choose not to put cameras on the lot we use? Got to take a little bit of responsibility for their investment in the trucks. A few hundred in lights & cameras & this would never have happened.

[@tyleroliver5571]

This is why you don’t use anything that needs a contract signed. Business like these should be burnt to the ground!

[@JvmCassandra]

after hour returning vehicle is nothing but a bait for ripping you off. These companies don't care about perception. The market is monopolized enough they get away from all kinda of abuses.

[@irishnewf924]

Apologized for confusion? In other words for misinforming the customer as guilty then realizing it wasn’t the case.

[@Doctorwithnoname222]

CBC has already done a documentary on how messed up the policies are for renting a vehicle from those types of companies. It is incredibly surprising considering how messed up those companies how detailed those were cups are for the information that they are even in business. Sadly this isn't surprising to me at all. And on top of that why are we so surprised that somebody would steal catalytic converters when considering we've had a crime spree across Canada of people stealing them.

[@fila6243]

i deal w enterprise daily they are monolithic and act like it. went from one of the best to the worst once they bought up the competition.

[@evanhunt1374]

Unfortunately that's exactly how businesses trend work hard to be the best until you own the rest

[@fila6243]

@@evanhunt1374 its cheaper to own a second car than deal with them.

[@The_Keh27]

One of the reasons I waited until business opened to return a uhaul truck. That, and who knows what other "damages" they'll say were there if you aren't. They even tried to claim I used kore mileage, but I had documented proof I was supposed to have more included. As for this situation, should have just stolen the same part from another truck one night and then brought it in to them the next day "here ya go, a brand new catalytic converter!"

[@martinphillips4607]

Thank you , if you went to court , that would have been the first thing the judge 👩‍⚖️ would have said. Why didn’t you drop the truck 🛻 off Business hours.

[@lehang8911]

Years and years ago... I got charge $300 on my credit card for stains the car carpets. ( they claim it is grease stains) on the passenger side Carpet under the foot pad carpet.( which we did not check the carpet underneath the foot pad when I pick up the car) and no no one use the passenger side during the 3 days rental. But I drop off after hrs... and Budget had my credit card number and legal document to charge. It is totally hi way robbery... I protest but Budget and my Credit card company did not care... so have Budget rental again in our lives.

[@uwegeist1643]

Typical vehicle rental ripoffs. They are all the same......ripoffs !!!!!

[@icemanlol119]

These guys are crooks, these crooks tried to change me for damages I did not do on a truck.

[@PoopySkelliton]

Not going to be using enterprise now

[@ripper1970]

Where is all of the interview? Can't even hear the guy

[@canohkush]

They hit me for 1600 on a 200 fix this year too. They are pure theirs. This is all about the liability. Check the damage, I bet its 400 or less.

[@VeezyOnTheBeat]

Literally had a situation like this with Alamo Car Rental in 2019 of the amount of 1500 , 😳😤🤬 .. Long story short .. take pics + video of the vehicle you get B4 YOU LEAVE THE THY CAR LOT AND DO THE SAME AFTER DROP OFF ! at least you will have some type of proof for them if needed 😔😔😔

[@stupidas9466]

And make sure your pictures include the catalytic converter too, apparently.

[@Itsurecanglitchsomemore]

Boycott rental business

[@annemaster5254]

Now THATS real news!!!

[@Todd.T]

They are just being enterprising!!

[@golo5000]

Monopoly, is never good for customers we need more rental companies for proper competition.

[@gabriellarosa5015]

Thanks for sharing this news!!

[@saligraphy]

I just moved and currently have no money so I feel this

[@EbNorth]

Know what you sign.

[@EbNorth]

@@th3namesadam968 I don't and I've been screwed as well..and it's my fault for not reading enough and asking enough questions. I blame my own ignorance and laziness. This is the world we live in, and it's a world we allowed to be created.

[@Francois_Dupont]

its their designated drop off point. its their responsability that this location is secure.

[@AngelA-fl5hk]

1. Why won't the truck group's insurance agent pay for this? Was damage insurance not included in a separate contract? Or that one? 2. Also: where is the receipt to confirm the quoted amount is even accurate for any damages discovered? 3. What group claims was stated in the contract is much more specific than what the lawyer highlighted/quoted on her end. Could we please have a translator. ALSO: DON'T BACKDATE ANY CONTRACTS. A contract is VOID if its dates are TWEAKED from the future. Finally: 4. Was dollar amount written in Chinese. Or French.

[@torontocitizen6802]

Never drop off a rental after hours.

[@gurkalmustafa2471]

Wasn't the vehicle insured?

[@Themilkmanskid.]

They bring it to our attention in a thousand page document with a whole bunch of very tiny words.😄 "Fighting the power and eatin anything we want"💪😆

[@AngelA-fl5hk]

One last thing: its good the lawyer was Pro Bono...because they can sometimes be not-so-cheap.

[@sarahaugustus7917]

Enterprise is the worst and they couldn't care less.

[@tenthousanddays2103]

We should have a news story about the junkies who are addicted to catalytic convertors.

[@brucej.willson4764]

Its amazing what laws that big corporations can get around with just a piece of paper and call it "policy".

[@nhlpa17]

I would not pay it.

[@MrLefrog1]

Let's just say the truck was sitting unused for a week, will they bill the last renter when someone steals truck parts?

[@smallpseudonym2844]

If they returned it after-hours, yes.

[@ThisOldMan-ya472]

They would have to prove the theft occurred between the time of drop off, and staff taking possession of the keys at opening. NO cameras, therefore no proof the theft occurred that night.

[@rossbannatyne3231]

Don't leave the lot until you have checked the vehicle for any damage. Also insist that the agent accompany you on that inspection. Once off the lot any damage becomes your problem if you didn't buy additional coverage from them or don't have a credit card rider. They do not have insurance or in other words are self insurers & so they are out to get you and me last month.

[@jareddraper9502]

Man I had an interview with this company and they are so incompetent I'm glad I didn't get the job but man I need work so bad I was hoping someone does a story so I can get a platform to secure a good job clean license background and driving record I was going to detail cars at the airport they sent me to the wrong location had me driving around town in a storm and almost an hour late and I asked multiple times days and days in advance I have all emails and texts even when I showed up to the wrong one the interview coordinator said it was the right job imagine your only job is to set up interviews for people that want to work and your playing with other people's jobs when I'm just trying to make a living and it's so frustrating unbelievable someone put me to work

[@chaldeankings2226]

Evertime I rent a truck car or even go to hotel when I leave I video the room the condition I left it at and the car or truck I show my self leaving the area after a bit then I stop

[@muddyhussain7919]

I use to work for enterprise. Its very normal for people to drop the vehicles off overnight due to damage and not wanting to take responsibility. For all we know this guy could have stolen the parts himself 🤷‍♂️. If the claim was withdrawn then it was due to the negligence of the manager at that location. Enterpise always investigates complaints. They must have gone over previous contracts and noticed that it was done previously.

[@excellNexcel]

A damaged car being dropped off overnight is possible, but a stolen c-converter is highly unlikely to be the fault of the renter.

[@aquaticborealis4877]

What’s next, we have take a rental car for an inspection right after renting and right before returning to back ourselves up? Take pictures of every square inch of the car, the engine, the underside, etc? The rental companies should have someone available when the vehicle is returned, or don’t accept the vehicle until someone is available.

[@excellNexcel]

@@aquaticborealis4877 Next time I rent a car, I will return it during office hours and not after.

[@muddyhussain7919]

@@excellNexcel best thing to do is return during office hours.

[@TheInspire96]

watched this in the background, the random silences were a bit awkward lol

[@wrestlingterrier8366]

Audio quality out of the early days of internet.

[@robertogarza9676coolhandluke]

They are trying to pass the buck and I would say hell no....... F them.

[@EnVec0]

Its such a big problem with those being stolen from box trucks that the car dealership I work with started offering to weld in a cage to protect the catalytic converter from being stolen.

[@g00gleminus96]

Blaming the customer for using their unsecured rented lot is to do as instructed is like blaming the passengers of the titanic for getting on the ship. If they're so damn concerned about the total lack of security on their lot then they can damn well pay to secure the parking lot! It makes zero difference whether they're renting the lot or not, the fact that they pay rent on it makes the contents of that lot their responsibility, not the customer.

[@rayjones790]

Enterprise is good for cars not uhaul trucks u need a proper moving truck theres uhaul but best is to go with home depot moving van.

[@JohnColes-e3u]

Total scammers

[@hoganmisses7448]

I use to work here. They scam people all the time lol😂

[@concernednewfie]

beautiful use of left ear only reporter and right ear only car renter, ill skip this one.

[@lokimyers8750]

Any vehicle dropped off over night at enterprise is still the customers responsibility till it gets checked in when the store opens the next morning. Your best bet is drop it off during business hours

[@my3dviews]

I thought that maybe he had driven it under the 11'8" bridge. 🚚 😂

[@Ageust2]

what is this sound editing? all in one ear or all the other

[@josephdemerchant2919]

Best company I have ever rented from

[@prestoncheapbtheadphoneste3010]

👍🏾👍🏾

[@mia5505555055]

The man steal the hour for personal usage, that is major issue here, amount is secondary.

[@ruthannmarie7119]

Nice address

[@Ray-yi3il]

Never return after hours. I always have them inspect the vehicle when I turn it in and have them sign off before signing anything myself before leaving. Its simple people!

[@NoHypeJizzReviews]

What are these cringy camera angles of the guy lol

[@user-vn7ce5ig1z]

• If Enterprise rents the lot, then it's on them. Either they need to find another lot that has security up to their standards, or to get the money from the lot. Either way, they have ZERO right to put it on the renter. They can't rent a lot with poor security then wash their hands of it. 🙄 • Gee, I wonder why they quietly dropped it for this one guy who got a news grew to cover it. ¬_¬ What about the others?

[@excellNexcel]

It is not uncommon for renters to drop off damaged cars - it happens.

[@anthonyrand4899]

Enterprise owns Avis and Hertz

[@TheSonicTorres]

False

[@redsealjourneymanreviews6647]

Credit card should cover

[@Teekles]

Fire your audio person.

[@GardenerEarthGuy]

Considering the dude has a cream puff voice- if you worked there it would be hard not to take the cat from the truck.... Who wouldn't?

[@tracerbullet44]

It's incredibly normal for you to be responsible until someone checks in the vehicle. It even says on the drop slot that you are responsible until the next business day. 0:12 This is a story of a man who doesn't bother to read signs and nothing more.

[@fireman1780]

Sue them