Enterprising Insights: Episode 32 - Omnichannel Communications Reality Check

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses the state of Omnichannel Communications, delving into some statistics around the current utilization of omnichannel engagement strategies and channels, discusses a survey highlighting retailers’ use of the approach and discusses the challenges that are still facing the market.
Finally, he will close out the show with the “Rant or Rave” segment, where Kirkpatrick picks one item in the market, and he will either champion or criticize it.
#TheFuturumGroup, #EnterprisingInsights, #channels, #upsell, #cross-sell, #engagement, #buyers, #AI, #customerlifecycle, #acquisition, #marketing, #niche, #segmentation, #industry, #personalization, #B2C, #B2B, #automation, #customerexperience, #policies, #training, #SMS, #text, #webapp, #mobileapp, #agent, #training, #voice, #email
Disclaimer: The Enterprising Insights podcast is for information and entertainment purposes only. Over the course of this podcast, we may talk about companies that are publicly traded and we may even reference that fact and their equity share price, but please do not take anything that we say as a recommendation about what you should do with your investment dollars. We are not investment advisors and we do not ask that you treat us as such.