Entitlement - House Cleaning Customers Acting Entitled

Entitlement is a problem with house cleaning customers. You go to bid a job, and they're like, "clean my space, I'm a VIP, and I need special treatment." They reek of entitlement with expectations of speed cleaning and think they deserve a discount.
The entitlement starts with the promise of rewards and a license to be rude. They expect you to stay longer than the job requires because they deserve it all.
They want special rights, and expect favors, and the rules don't apply to them.
Angela Brown, in today's, Ask a House Cleaner, talks about freedom from entitled and demanding customers.
#SavvyCleaner #AskaHouseCleaner #AngelaBrown
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[@Greenhouse534]

I don’t tolerate customers like that. I simply state that it is not a good fit and wish them the best!

[@nightfangs2910]

Absolutely agree, you will never disrespect me or patronize me otherwise bye bye

[@williammcgrath67]

I've had to do that a few times.

[@AskAngelaBrown]

👍

[@rickdejean4649]

I’ve been a house keeper for 33 years and I’m learning things from you

[@AskAngelaBrown]

Aww...thanks for this Rick, I appreciate it! I'm still learning things as well.

[@Jennifer-gw1hi]

I’m really out here learning valuable life lessons from a house cleaning channel and I love that. This video hit me 😭

[@AskAngelaBrown]

Thank you for watching and for taking the time to write this comment, I appreciate it! 🤗

[@dianehight9449]

Great advice as always Angela, thank you! I feel, as housecleaner, we teach our clients, either consciously or unconsciously how to treat us. If you are organized, look polished, stand up straight, act confident, and feel your their equal (because you are!) Your much less likely to get pushed around.

[@Allen711]

You are totally right 💕

[@johnmal5975]

Great, great video, hardcore and to the point. Avoid the headaches and listen to Angela. If I had a dime for every time I have been duped by these type of people! Do not let these people treat you like a slave, because if you let them they will.

[@sorrelflowr]

I’m so grateful to find this video. I’m dealing with an entitled customer now.

[@AskAngelaBrown]

No worries! You got this. Keep me posted on how things are going with this customer. 👍

[@brendabrown5996]

I think I told you before .I wished I had you twenty-five years ago. As always great advice!

[@brendabrown5996]

I love your videos!It;s hard to be in the cleaning business when society like to put you down for it! I just realized something yesterday ! Even though house keeping pay is some what low at least it usually pays more than minimum wage!

[@ajalicea1091]

The client that I just dropped felt that she was more important than the other clients I clean for due to the fact that I had been cleaning her home since 2012-13. Every time I turned around. She was leaving me hanging and I didn't know if she was gonna have me come back. Since COVID every summer, she would tell me that they had company coming and that they were supposed to help her clean. So she would not need me for like, 3 to 4 months. When she tried to pull that stunt this summer that's when I just told her I couldn't do it anymore.

[@AskAngelaBrown]

You did the right thing. You can't hold a customer's slot open for 3 to 4 months when you could re-sell the time to someone else. I am sorry that happened to you. 🤗

[@ajalicea1091]

@AskAngelaBrown I learned a lot from you. I try to better myself, so I can be better at whatever work I'm doing. I do believe in the fact that if I can improve myself then I can do better everywhere.

[@isabelhernandez5530]

Hi Angela pure wisdom you give us😊 and when the custumer don't respect you leave. is not a good Clint 😝 my expiriance in my 30 years of cleaning. The same way they get not happy with us we too. I have my rule nice people only 👌

[@sunnygirl87]

I am stunned people act like this. I bet they treat anyone they perceive as service disrespectfully? These are the same people late to meetings, cancel hair appointments and no-show to dental cleanings. They are users. "That's Not Possible." I had to fire my own mother because of how she treated me.

[@AskAngelaBrown]

Oh no! I am so sorry you had to fire your mother. 🤗

[@pmatthews4391]

Sunny girl 87 she is you.

[@sunnygirl87]

@@pmatthews4391 She is dead. I am alive. But thanks. When people show you who they are, believe them.

[@bkirstie]

Sunny girl 87 i’m firing my mother too! she’s abusive!

[@sunnygirl87]

@@bkirstie Do what you need to do. I helped my parents while she was on hospice, took in my brain damaged brother, etc. It has made me develop boundaries. Know your limits and Take Care of YOU! ❤☀️✌

[@khg8256]

Angela, Boundaries aka ground rules are key. You really brought this issue home. Love the examples. Thank you.

[@AskAngelaBrown]

Thanks so much! 👍

[@tracyfox466]

Thank You so much Angela!❤️ This is excellent advice for not only people providing a service, but for any relationship in someone’s life. We live in a very narcissistic society where these kinds of people permeate all aspects of our lives and these behaviors have become extremely toxic. No one should be disrespected or treated less than in any area of ones life and you are absolutely correct when you say that if one continues to enable these toxic behaviors than they also have to take accountability for allowing these entitled people to continue to ignore your boundaries and disrespect you. This was such a great video and such an important message for anyone and everyone to apply in their everyday lives in all of their relationships.😍👍🏻

[@AskAngelaBrown]

Tracy, Thank you so much for taking the time to leave a comment. I’m glad you liked the video and found the message important. 😊

[@Billygoatsgrruff]

I work in a team with my sister and the worst thing is when I talk to a customer, and write the list of things to do etc, and then give them the price for that time,, but when we get there, there's suddenly a two page list of things to do. They add extras after the time and quote was given, That is so frustrating as they act like we are just there for them and have no other clients to clean for. How on earth do we deal with such people like this. They expect so much more for the time we have allotted them

[@simplyminimalist6302]

Evening increase the price for added tasks, or tell em you can't complete all tasks in allotted time frame

[@nightfangs2910]

Written contract sign here please

[@AskAngelaBrown]

I suggest you have a checklist of what you do when you clean a house. Stick to your list. The list the clients leave will be special projects that will be scheduled separately and for a different price. 👍

[@SueRosalie]

great video thank you for this - these principles are helpful for anyone in business

[@AskAngelaBrown]

Glad it was helpful!

[@debikirkwood9784]

You have to set boundaries and limitations.

[@AskAngelaBrown]

Agreed! And they have to be cleary communicated and set from the beginning. Thanks for watching!

[@cantsay]

As a homeowner who has never had a housecleaner, this behavior shocks me!! I imagine the power dynamic would feel the opposite to me. since the last person who cleaned for me (30yrs ago) was my mom who had authority, I imagine it would feel th same "authority" from a housecleaner. I am watching your channel to help me learn how housecleaners work and maybe someday I will feel comfortable hiring help.

[@AskAngelaBrown]

Thank you for sharing your input and for watching the videos! I hope that you find the right person and someone that makes you feel comfortable.

[@cantsay]

Nice call out to David, love that book and podcast!

[@AskAngelaBrown]

Glad you enjoyed it!

[@hadasgdalyahu2750]

Great video, and the advice applies to other businesses too. Thank you 😇

[@AskAngelaBrown]

You're so welcome! And thanks for watching!

[@AsiaMare]

Thank you soooo much!

[@AskAngelaBrown]

You're welcome! And thank you for watching the video. 🙂

[@pamelarangel7104]

Great advice as usual 👍

[@AskAngelaBrown]

Glad you think so! Thank you for the feedback and thanks for watching. 🙂

[@janetruedrich6354]

I’m wondering who the three were that thumbed down this video?? Lol somebody got there feelings hurt?

[@AskAngelaBrown]

Thanks so much for watching the video.

[@jcastro91235]

I only do that with one customer cuAse she pays me really good

[@AskAngelaBrown]

Thanks for sharing your input and for watching the video.

[@trisia44]

No offense to anyone named Karen, but we refer to these people as 'Karen". "I want to speak to your manager!" They all often sport similar over teased hairstyles.

[@AskAngelaBrown]

LOL. That is hilarious. And I love it. It is a subtle way to note an account. "Karen" and everybody knows to walk on eggshells and bring their patience to the job. ;-)

[@thehauntsofnature]

This advice works for dating as well.

[@AskAngelaBrown]

Hahaha...funny! I never thought it would work for dating, but you might be right. Thank you for pointing it out!

[@ChristinaOstil115]

Good, I do not like it when customers using their entitlements by using coronavirus pandemic to skip me. Should I raise the price after the pandemic?

[@AskAngelaBrown]

This is a tough one. For the customers that have put their house cleaners on hold for a month or two, when they rehire the house cleaner enough time will have passed that a deep clean (which costs about twice as much as a maintenance clean) will have to be done and factored in the price. Also, there will be a new awareness of personal protective equipment - (that while some cleaners thought it was optional in the past, the homeowners will demand it now.) So all of those extra expenses will be passed along to the customer.

[@bkirstie]

Angela Brown i didn’t have a choice as my condominium complex didn’t allow ANY outside employees. i was happy to pay them and not expect make up time. (i do once every 4 weeks). they do a good job and i respect the hard work it takes to be in the cleaning business. i did ask to change days and i kinda felt bad about that, but their website says if i’m not happy, they are not happy. also, they say if i’m not satisfied, they will come back in 48 hours for free. i would NOT be able to do that. i respect people’s time. i would just put in the cleaner notes, to the owner that i’d like them to focus more n this or that.

[@vernabryant2894]

I think just like you.In my state right now every one is suppose to wear a mask.I had to go to the shopping and very few people were wearing masks.

[@AskAngelaBrown]

If nothing else, the mask reminds you to keep a social distance. At least wear your and maybe other people will keep their distance.