Feedback Scoring and Gap Analysis (with Vitaly Friedman) - How To Measure UX and Design Impact

If you are looking for a simple alternative to NPS, feedback scoring + gap analysis might be a neat little helper. It transforms qualitative user feedback into quantifiable data, allowing us to track UX improvements over time. Unlike NPS, which focuses on future behavior, feedback scoring looks at past actions and current perceptions.
An excerpt from “How To Measure UX and Design Impact”, a practical video course on UX metrics, Design KPIs - and how to connect business objectives with measurable design outcomes:
www.measure-ux...
Useful resources:
Feedback Scoring and Gap Analysis, by Anna Debenham
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Feedback survey tempalte
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Example database
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Presentation, with feedback statements
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