Field Appliance of Daytona says this is normal

My brand new Maytag washer still doesn’t work right.. Maytag sent out Field Appliance to check it out and the guy says it is normal... he says you must use Bulky/Sheets even with plain clothes, he says Maytag wants you to go in and manually move the clothing mid load to keep items off the center, and that it is normal for some items to never be pulled underwater.
I wholeheartedly disagree.
I have sent a new message to Maytag and am waiting for their reply.
This video and the next are so the antagonist agents can see what is happening since I can not upload the videos to them.

[@MichaelRobinson-gz2kj]

Clothes ain't getting clean.

[@kariedwards495]

The clothes underneath do!… the only way to get it to do what I want is to put it on Bulky/sheets, so I went back to doing what I used to do…wash everything together, and it works out fine…but I’ll NEVER buy another Maytag again, or this style washer…It’s back to the spindle style for me (front loaders tend to grow bacteria and stink)

[@MichaelRobinson-gz2kj]

@@kariedwards495 So you're gonna get an agitator? 😀😀😀

[@kariedwards495]

Next time I get a washer. But for now at least this one works if I use bulky…so I just do what I used to do before I tried to become more refined and separate…I just wash it all together… or if I have enough clothes, I do a bulky wash with just clothes…but at least with the bulky/sheets setting, the washer fills and the clothes all goes wet and go through the washing routine