Five Window Buying Mistakes

[@iaammiillk]

Crazy after watching this video a day after I got a today only price. Told him and his today only price to kick rocks, and on the Next day received a text, email and call from the stores manager saying they have a special for me. Thanks for this great video

[@HoustonWindowExperts]

Absolutely!

[@timothytrainor1150]

Thank you so much for making this video!!! I'm a 23 year old home buyer and need some windows and a salesman called and came in. Gave me a deal I thought ws amazing but after I had a gut feeling and did some research . Everything you have said is exactly what he has said. Thank you for telling us home buyers about this. Very grateful and save myself 14k. Very grateful for what you do and hope people can find your video to learn from these scams artist.

[@HoustonWindowExperts]

I'm glad to hear that you did not make a big mistake. If you're still interested in buying windows, I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com

[@ladylyonteeth3952]

For anyone coming here, my big mistake was not understanding these terms; insert, pocket, replacement, and full-tear out, new construction, and what they mean, and how they are significant. The discussions around windows all center around wood or vinyl…etc. So anyway, what they fail to tell is, some windows only come in “new construction.” If you choose to do “inserts” and the other windows are “new construction only” the ORIGINAL PROPORTIONS will be thrown off, which is important especially for the front of your home. Nobody tells you this, Nobody cares, but it changes what an architect might have already carefully organized. Architecture is an important consideration, because as they say “the windows are the eyes to your homes soul.” ❤

[@lewlevine9603]

Hi Jeff, GREAT video. A while ago I had a number of window companies come out to give me quotes, but when they ask their "closing" questions during the demonstration, I told them I wouldn't be buying tonight because I already have another one or two window companies scheduled to come out (even when it got down to the last company) and I want to see what they have to offer before purchasing. Of course, they tell me their window is better, but... When they bring up the "tonight only" price at the end of the demo, I tell them that is a bunch of BS and if I call their company back and they don't honor the "tonight only" price they have lost my business. They do not have to send the salesman back. It doesn't cost them anything for them to send me the contract via email or snail mail and have me sign it and send it back. Unfortunately, I didn't purchase windows previously, but I'm about to start the process again. This time I only need quotes from two or three companies since I am already familiar with their products and just want to get the current price. And I definitely agree... fall in love with the company first. Find one that has a great reputation and stands behind their product and their work!

[@HoustonWindowExperts]

Lew, you are reading my mind! I hope you find exactly what you're looking for. I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com

[@christfollower122491]

Love how transparent and open you guys are. I watched your videos last night called for a quote. Calvin came out today and we closed. I can’t imagine working with any other company. Calvin represented you guys well.

[@HoustonWindowExperts]

That's awesome. Thank you for your trust and your business!

[@TheCwiggins94]

Are you still happy with your windows? We just met some guys today with them and we're trying to decide who we want to go with. These guys were our 3rd quote.

[@stevej6413]

Would like to know aswell.

[@sariw2009]

I'm in the process of buying windows for my home right now, and I'm sooooo glad that I found this video. Thank you for providing all this information!

[@HoustonWindowExperts]

Great! Glad to hear that!

[@therealmfwic9503]

Great video! Went through this experience with an Anderson rep. Spent 2 and a half hours at the house (for a 90 minute meeting). Gave us a quote of over $50,000 and pressured us (especially my wife). He got short and snooty when he realized we weren’t taking the bait. It shouldn’t be this difficult and leave you feeling sleezy when buying windows

[@HoustonWindowExperts]

It's awful... I'm not sure why they do that.

[@therealmfwic9503]

@@HoustonWindowExperts Me neither. Definitely not a good way to go about business. But it must work otherwise they wouldn’t be around right?

[@seekwrage]

2 hour meetings sheesh. That itself makes me not want to get new windows.

[@josephquinney8209]

Anderson is worthless. One of their employees named Joe Reeder is always in youtube comments bad mouthing anyone and everone that doesn't praise ANDERSON. He alone swayed me and dozens of friends and family from ever doing business with Anderson. I would NOT use ANDERSON if they were the last window company in the universe.

[@rahultino]

Exact same story with us. All decision makers to be present. Long presentation after a long work day. We were exhausted. Initial quote 57k. Same day buying discount brought it down to 38k. Then he left to get his dinner so we could think about it. We decided not to decide the same day. This guy was a pleasant salesman and left without showing any signs of annoyance. Rehash manager called the next day and got the price further down. So much for the price being valid only for one day. Glad I saw this video.

[@Justin-tq9vv]

I had that hard-sell salesman at my house for 3 hours yesterday. I said no because I despise pressure sales. It turns me off instantly. I warned him in advance and he still tried it. Thank you for posting this video.

[@HoustonWindowExperts]

Thank you for watching

[@tammyrobinson3920]

I went through that same thing,but I kept telling him no.

[@HoustonWindowExperts]

Good for you!

[@harlemnights4381]

Then why don’t you guys buy the materials and install them yourselves. You want a professional job done right?Then why act weird if they ask you for your business.Now if the product is crappy and you don’t trust the company then cool. If it checks all the boxes why continue to put it off ?

[@Cortezuma]

@@harlemnights4381I think you’re missing the point. People are willing to pay for a job done right… but when people come in at $47k and then end up saying only if you buy today you can have it for $17k, then it’s just dishonest and the tactic is disrespectful. Nobody likes their time wasted and their intelligence insulted.

[@logicalblueberry]

This video is so helpful for anyone, even those who will never buy windows. A great explanation of how to avoid falling for high pressure sales tactics. Thanks so much!

[@anthonycreighton9292]

As an aspiring siding, window and door contractor in western NY i truelly love your videos. I've been working in the field for 22 years and have been in business on my own for 5. I'm learning how to sell my own work vs. being a subcontractor. I appreciate your time and explanations because alot of what you say has been spot on. I also want to be ethical and transparent with people as I feel there is a huge lack of that here where I am at. Thank you for your time and videos. Your a true role model.

[@HoustonWindowExperts]

Congrats, and welcome to our channel. I'm glad you're here. I hope we can change the contracting world together!

[@zloungeact]

Truly*

[@phillipswain4942]

I am in the window and door business in California. I have never tried to high pressure sell product. Educating the customer has always been my way of selling product. I sell a large selection of product from quite a few different companies. The best window to buy is the one that fits your budget and style. Top of the line is not always the best fit for a window project.

[@HoustonWindowExperts]

Agreed

[@lauram1875]

I started watching your videos about an hour ago and can’t stop! I keep telling myself I have to get to bed, but then you mention another video and I’m like, “Ahhh, I have to watch and learn more!” Thank you so, so much for these valuable videos!

[@HoustonWindowExperts]

Thanks for watching and your comment.... Now go to bed!

[@VmanJeff]

Yes…. The local Anderson Window dealer did most of these tactics. But I had purchased from them years ago when I was flush and knew the owners brother in law so I received what I thought was a good price. This time around I cancelled on the second day after. My windows were around $78k but my today price was 54. After getting approved I mulled over the interest rate (which was low but I hate paying interest these days!) and the term of the loan. Decided to cancel on the second day. Then several calls offering lower prices. I’ll do it myself. I’m handy and have time. Just need to get someone to order the windows!

[@700poundz]

Thank you Jeff. I justed had Renewal by Anderson and Power Home Remodeling came to my home in New York for windows estimates. My the first estimates from Renewal by Anderson was for $81k for 24 double hung windows. The discounted price was $58k. The Power Home Remodeling estimates was $31,500 for 24 windows. The discounted price was $23k. Like you said, they both gave me a take it now dealing or pay the original quotes. This was a very unbelievable experience. They are worst than a used car Salesperson.

[@HoustonWindowExperts]

Yikes, I am certainly not surprised. I don't understand these companies and how they think they can get away with it. If you're looking for a great window company near you that doesn't do these things, I might know someone. You can look for yourself by visiting JeffsList.com

[@blancavelazquez6690]

I live in Florida, and I just had a consultation with a representative from Anderson Windows. I had to cancel the contract, and he was very understanding.

[@HoustonWindowExperts]

You did a good thing!

[@davidg8032]

A great window, with a bad installer, is a bad window. Truer words were never spoken! I made all the mistakes you touched on. I used New South Window Solutions in South Florida. Worse decision of my life! If I was in the Huston area, you would likely be my first and only stop for buying windows. Thank you for this video. Had I only seen it a year ago, it could have saved me a lot of money and aggravation. The ease in which you opened that sliding door was impressive. Thank You

[@HoustonWindowExperts]

I'm sorry to hear about that. We have a NewSouth office in Houston now. They do pretty bad work and we hear about it AFTER people have spent a lot of money and did not get what they were promised.

[@seansiegler]

Thanks! I have dealt with so many of these tactics on pretty much any home improvement project (gutters, roof, siding, etc) and have learned to walk away when these tactics start coming up. Thanks for sharing such an honest perspective!

[@HoustonWindowExperts]

Good for you!

[@sume6103]

Excellent video! Thank you for saving so many customers from a high pressured sales pitch...it just happened to me yesterday. I had Renewal by Anderson at my house ....with a strong sales pitch....wanted to make sure all home owners/decision maker meet with him. Gave me an estimate of $80k+ for 23 windows. But also said that there will be a factory discount of $20k+ if I signed a contract right away. I too stood firm that I will get estimates from at least 2 additional companies before I sign any contract. So he said the discount will be off and the price is up to $80k+ as soon as he is out the door. I thanked him for coming. I am continuing my research and thats how I found this video. I'll be watching all your videos first.....I am not in the Houston area. Thank you so much !!! I am really puzzled why this company despite the price and sales pressure still ranks number #1 in every search? Any thoughts?

[@HoustonWindowExperts]

When you spend a billion dollars a year on marketing, you can be number one in any category you want. I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com

[@wwjeepdaddy]

I think I love you Jeff. You described my recent visit from Dreamstyle remodeling to a tee (also). They sell the ProVia line of windows and I was almost talked into loving their windows. Then the numbers, how bad other windows are, and the savings if I buy now etc... Also they offered another veterans discount. So the retail price was $35,229, Promotional price down to $26,421 and with the vet discount down to $25,101. The he called his manager and got the price down to $24,500 today only. Then offered zero percent financing. Then tried to make me feel bad when I wanted to think about it. I insisted on seeing some other houses in the area with these windows. He only had a slider sample and didn't have the double hung sample. After watching your video, I could see that the ProVia window frames ARE much chunkier than I really wanted. Many retro-fit windows you see in the big box stores are even more chunkier. I live in Prescott AZ and I know you are in the Houston area, but you did say that you might be able to help me find a company that won't lead me into those 5 possible buying mistakes. I'm sure that if you know a good company in the Phoenix AZ area, they will drive the 100 miles to show me their window line(s). I don't want to make any of those mistakes. I love your company and love the way you explained this to us. (all KZbinrs) Thank you VERY MUCH!

[@HoustonWindowExperts]

Hi, we can help. Please email our office. [e-mail]

[@robertwasinger8193]

That Provia window is a one and done deal! Lifetime warranty! If you get the whole house done most of my customers heat and Air conditioning bills are CUT in half

[@HoustonWindowExperts]

I agree

[@lydialas8756]

@Hello William how are you doing

[@theoptimalspark8198]

I dropped out of the buying process last winter due to price but not before I could use all your tips and knowledge on a Pella salesmen. I spent the morning watching your videos and he assumed I had done this before! I’m thinking about jumping back in now that it’s getting drafty again. Gotta rewatch your videos and refresh on my notes. Thank you Jeff!

[@HoustonWindowExperts]

Awesome! Good job

[@lindsaybass8544]

So helpful! Thank you! I wish we were close enough to work with your company because it’s obvious how genuine and nice you are.

[@HoustonWindowExperts]

Hey, I may know someone near you that I can recommend. Please check out JeffsList.com

[@digital_0630]

I’m in the process of building a home in central California. Wish there was a window company like yours around here for when we start putting the windows in. Awesome videos, Jeff. Keep it up!

[@HoustonWindowExperts]

Thanks for watching!

[@lochgnocchi]

We sat through a 2 hours presentation by a Renewal by Anderson rep today. Thankfully we had a Marvin quote in the back of our minds from last year so when we saw the wild numbers, we were surprised but didn't fall for their tactics. Our experience with the Marvin rep was completely opposite of today. My dad sent us your videos after hearing my story. Here to learn as much as we can before we move forward on any window purchase!

[@HoustonWindowExperts]

Thank you for watching. If you'd like us to recommend someone in your area, please visit JeffsList.com

[@decembear7]

Thank you! We are beginning our journey of window replacements & the task is daunting!

[@whitechris720]

I used to be in the high pressure window sales game. I would get bonuses if I was thrown out of a house. Also the one tactic that you missed that worked for me was factory direct. I was a factory representative and every day we were on the verge of laying off factory workers. So if you buy right now you will get the best price because your helping us keep our employees working. Your doing is a favor so we will do you a favor on the price.

[@theoryofpersonality1420]

No one should have to live with job insecurity like that. That's horrible.

[@lukasgingerich4538]

Wow, I’m a window and door salesman for a small company in Pennsylvania. I have been talking about these same things. It seems like the window industry is worse than most. The stories I hear from my customers are amazing at times. Just came across your channel agree with everything I saw so far. Thanks for the great content.

[@HoustonWindowExperts]

Thanks for watching and your comment.

[@theoptimalspark8198]

Southwest PA by chance?

[@bsh21wash1]

Central, PA by any chance?😊

[@lukasgingerich4538]

@@theoptimalspark8198 Northwest PA. 🙂

[@lukasgingerich4538]

@@bsh21wash1 Northwest PA

[@johnchapman7337]

What a great video, Depending on the project I met every one of those sales people over the past few years, I spent 52 years as an engineer in the construction business including capital plant sales - its a waste of their and our time. Why do they do it? I laugh at them when they try the tricks you mention, and more. Good for you to identify the less than honest folks in the industry. One point you mentioned I have to emphasize, quality and knowledge of the installing crew. Its paramount a great product installed badly will still be bad.

[@HoustonWindowExperts]

Thank you for watching and your comments

[@Imwright720]

I used to be a one call closer. I did it for a couple of years but never liked it. Taught me a lot of useful information when I need something.

[@dmv2258]

I'm in Canada, have waited 30 years to replace windows and mostly because we have fallen for these mistakes over and over with every major purchase in our home. Its exhausting and heartbreaking when you realize you were taken and lost so much money. Haven't had a great experience yet. Everyone works so hard for there income and deserve honesty from these companies. About to shop for new windows again....terrified 😨

[@HoustonWindowExperts]

If you need my help along the way, please don't hesitate to ask.

[@meleendelacruz9717]

Fr Canada too and looking for new windows Have u found a trusted company u can recommend

[@Brian-qg8dg]

Find a solid supplier or installer. Either one will have a solid referral for the other. Don't buy from inside sales..

[@Norseman361]

I worked for champion windows in Denver. I've heard an seen exactly what he's saying. I will say I loved their windows and doors, even have some I installed in my home

[@HoustonWindowExperts]

Thank you for watching

[@bruce4627]

I wish you had an office in St. Louis. I love doing business with a company that doesn't try to treat you like just another victim. I have a 57 year old house with original windows.

[@alex8426]

Thanks for the tips you just shared. I have encountered that type of salesperson you've mentioned on the video and my wife had fallen into the trap. I wish I've seen this video before we got our whole house windows replaced. There's tons of sharks and alligators here in hollywood and they are hungry for your money. You're spot on saying all the tricks they use. Cheers to you and your company.

[@HoustonWindowExperts]

Thank you for watching and your comments. All the best! Jeff

[@monicalee9053]

Thank you for this video! We live in the Boise Idaho area and had this exact pressure sale happen to us. We did not make a decision as it’s a big one to make and we will not be pressured for that amount of money. This video shows up on my feed today and I’m thankful for the tips! Thank you!

[@MisterScott7]

OMG. I felt like Jeff was talking to ME! We just had this over the weekend. And it really does make me want to forget upgrading the windows...until I found your channel! Now, I'm excited to get my "Jeff's List" recommendation for my area (KC) and get new windows. You are AWESOME!

[@HoustonWindowExperts]

Thank you for watching! Good luck!

[@bc5001]

I can tell this guy loves his job/business because he assumes we fall in love with windows like he does. LOL Great video. Very informative. Thank you.

[@HoustonWindowExperts]

Thanks for watching and your comment.

[@joemiller8029]

I appreciate you taking the time to make this video and it was very informative - although it was more about what to watch out for regarding sleazy sales folks rather than on windows. But I'll hunt around for some of your other videos on windows being that I need 22 new windows! Great video, thanks!

[@HoustonWindowExperts]

Thanks for watching

[@jakevail2554]

As a window salesman I really appreciate this video. I try to provide as much information to the customer so they can make a educated decision though it seems like I get more resistance to customers making their own decision.

[@HoustonWindowExperts]

Good point

[@bernardwalker7422]

Sales rep in NY here. You have to learn to not 'over inform.' In doing so....you are giving that prospect ample reason to step back and start doing boat loads of research to confirm your counsel. It's a delicate line that took me a few years to master, but two bits of advice.....talk a LOT less than you do, and LISTEN a whole lot more. Even if you feel you don't speak too much....you do. I guarantee it. Let them ramble. Don't correct them along the way. When they wear themselves out, pause, and offer a recap to their comments. "So, Mrs. Smith, if I understand you correctly, is it fair to say you are AS interested in the beauty of a new window as you are in its energy performance? Have I got that right?" Consolidate and confirm. "Oh, that's good....let me show you window that satisfies both of your primary concerns." That's a method I've managed to hone. It works.

[@HoustonWindowExperts]

Thank you for sharing.

[@jessemerriman460]

There's no reason why the sales experience can't be an honest and genuine one. High pressure sales is a thing of the past; we now live in the age of information and people are getting wiser against deceptive sales tactics. If people are truly in the market for new windows, you will always make the sale if you work with their needs and budget. The manufacturers that dominate the industry need to put happy sales people and satisfied customers over maximum profits, period. Thanks for the video

[@nadine91]

Enjoy your videos. Currently am shopping to replace just one window, cause its hard to open. (All are old, 50 plus years aluminum. But I live in mild climate area.) I had a WinDor salesman. He came about 30 minutes late. Seemed irritated. (I'm a happy type) He insisted on measuring all my windows. I asked him if he'd like water, soda, or coffee and some cookies. He suddenly became nice, chatty, and told me about going on vacation and just coming back. He then finished measuring and sat down and said there was no room for negotiation as he was giving me his lowest price. $12,000 for all 11 windows normally. But it would be $9000. I asked what kind of window it was. He said they made their own and it was the right kind for the area. He never answered any questions regarding the energy value. Just they were double paned. And I'd have to take white vinyl. (Which is something I personally do not like.) So I asked what the one window would cost. He stood up, after eating several cookies and having 2 sodas, and said I was wasting his time. That no company would just do one window. And that I'd be charged double if they did. I thanked him for his time and showed him to the door. As he was leaving (he was very obese and struggling to carry his sample bag, which he never opened)he kept mumbling how stupid I was and left. I went back inside, after watching him drive off, and found he had left his wallet on the floor. It was a Sunday, and the company wasn't open, and there was no voice-mail. Anyway, on Monday I called to let him know he had left his wallet at my house. The company informed me that they would let him know. No one ever came to get it. I sent it to the address on the driver's license and it was returned about a week later, as no such address. Wierd..

[@HoustonWindowExperts]

That's weird. Window salespeople from companies like that should be avoided at all cost!

[@ShanePresleyC]

My exact experience with Renewal by Andersen! their "buy tonight" price was $6k for 3 24" octagon attic windows. The measure tech showed up without a ladder and I cancelled the order

[@HoustonWindowExperts]

Good for you! I'm glad you survived this!

[@liammcgough9969]

We had the same experience your describing after Hurricane Sandy. The same company that sells windows sells roofing service. I just buy my own materials flooring etc now. Than hire someone to install it. That way they can't skimp on materials and I only pay for labor. And I only pay after the job is completed. That way if they don't show up or don't finish the job i"m not losing my money.

[@matthewkrill2818]

This is a great video. Sounds like a straight-up company that is trying to do things right. Everything they are saying is legit. Pat on the back from me!

[@HoustonWindowExperts]

Thanks for watching and your comment.

[@leviathan19]

Im not in the US, but you gained a follower a no BS seller that wants to help regular folk to get the most for their money. Thanks

[@HoustonWindowExperts]

That's awesome! Thanks for watching!

[@samanthamcgrath2118]

I just watched the single versus double hung video too, you are one of my favourite people. I wish you had a shop here in Canada

[@HoustonWindowExperts]

Thanks for watching!

[@highlander2000]

Thank goodness for Mr. Jeff Ludy and HWE. They are the champions of the window industry that we need & deserve. I'll add a #6 of common mistakes - window company tells you they operate with small teams for installation (just 2-3 people) - even for installing several, several windows - because they "only hire the best", want to be "unintrusive" in your home, know how to work efficiently, and it "reduces labor costs". Most of the local window cos in my area operate that way. Unfortunately, I've seen what it means, and it's a poor quality install sold as "best that could be done given the limitations of the way your home was built" (Blame the house now...), or a team member is out sick leaving the team even more understaffed, and so forth. What the tiny team approach has meant for me - Sloppy & uneven caulking & trim work, minor damages to home or window, poor use of foam, poor prep work & poor finishing touches. Plus, they take too long or have to rush to meet their timelines. After seeing the full crews that you send from HWE and how well they are trained and co-operate, and how masterfully they put windows into place, I wouldn't want to go small crew ever again!

[@HoustonWindowExperts]

Thanks for watching and your comment. I'd have to agree with you 100%! Finding a balance between crew size and quality is important. Most homeowners don't have a week off time off for a window project that should have taken one or two days. Thanks for your kind words!

[@highlander2000]

@@HoustonWindowExpertsfor comparison in my case - how many team members do you think you would typically provide for an install of 10 vinyl/fiberglass frame single hung windows, roughly 36" x 72" average size, all installed in brick - replacing x10 aluminum frame windows original to home (20+ years old). Local co said would have 4 + owner checking in & helping out. Ended up with just 2-3 people (one was owner) per day for 2.5 day project. They were clearly understaffed.

[@ivanacosta7338]

This video was 100% accurate, at least in my experience this week. I’m in Northern Virginia and I’ve been researching windows. Finally, we’re in a position where we are ready to call companies and commit to a product; however, like every invested homeowner, I called multiple companies including some big ones, Anderson, Thompson Creek, Window Nation and others. You mirrored every single one of their sales pitch. Probably one of the most honest videos I’ve seen. Thanks for sharing this with the community!

[@HoustonWindowExperts]

Thank you for watching and your comment. Congratulations on avoiding the traps.

[@RuedaLibreMotoAdventure]

I am in Central Virginia (Richmond) thinking the same way, did you find a good choice to share?

[@ChelleLaBelle]

I'm in Northern Virginia too and we're researching as well. Who did you end up going with?

[@alanthomas561]

Excellent Information, I am in Florida and you described those salesmen perfectly. You have to take a 2nd mortgage with some of these companies, its so expensive. Average price per window on one quote was 2K per window with installation. CRAZY!

[@HoustonWindowExperts]

Yikes! If you're looking for a great window company near you, check out a website I started with a list of great window companies I know all over the country. Maybe we know someone near you? JeffsList.com

[@lydialas8756]

@Hello Alan how are you doing

[@cjsalzman1000]

Jeff, Thank you for your honesty and helpful video. Blessings.

[@oliviasfermi4465]

Omg, I'm in nw IN and just had this exact experience yesterday with a company called Window Nation. Glad I followed my instincts and said no...but the salesperson wasn't happy.

[@HoustonWindowExperts]

Good for you! I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com

[@sallyszpak5422]

I can see your point. I did have a sales man come and spend 3 hrs. and he was the nicest, smartest person about his product. He had been in the construction business and was aware of all the particulars of the windows and how they are installed etc. I can say that I am confident that this company will give me the best windows available and the best warranty out there. I do feel they are expensive but worth it. It was one of the best presentations I've sat through. I will let you know how it went later in the year.

[@HoustonWindowExperts]

Thank you. If they do an excellent job for you, I would love to add them to JeffsList.com

[@claudiacamama3623]

OMG, I should have done my due diligence with you first, Jeff. The pushy sales person was so good in her sales tactics that I signed the contract without giving me at least 1 day to think about it. I cancelled the contract the next day by voicemail message and email to the Design Consultant. No response from her after 9 hours of waiting for confirmation. I called the Customer Care Team and let them know what happened and he said he’ll relay my message to his supervisor. Guess what I got a call from her within minutes of my call to the rep. Her supervisor talked to her and said they can put my order on hold. That should have happened yesterday when I was begging for just 1 day to think about it. I said NO please cancel the contract. 😮 Wow, this is a great video, a million 🙏 thanks.RbA should retrain their sales people to listen to what their Customers want and Not what they want to happen. They have a great product and they’re going to lose customers because of the manipulative way they handle and treat their customers. For all I know RbA probably don’t care and maybe encourage this kind of behavior, I hope I am wrong.

[@HoustonWindowExperts]

I'm so glad you were able to cancel your contract. I have talked to many people who work for them and they are trained to intentionally do their very best to manipulate you into buying on the spot. They can get very aggressive if you don't. I just don't understand it. If you're looking for a great window company near you that does things the way we do them, please check out JeffsList.com

[@melissas4279]

Great video. I live in Mi and have been getting estimates for replacement windows and have gotten some of these sales tactics. I send them away and don’t answer their calls after that. Such a frustrating process.

[@HoustonWindowExperts]

I agree

[@sandances]

I live in Michigan too and have had the same experience. It's awful! It's even worse when you're a woman. They become condescending when they realize you aren't going to buy.

[@allisonsmith9050]

I needed 4 windows replaced ASAP due to severe condensation issues. It was so bad it was literally a puddle next to them. I knew all the tricks of the trade and told the guy right from the get go if you are honest with me (which wasn’t hard to tell) and give me a fair price I would sign then and there. He gave me a price of $6k. I said I know the deal I say no and tomorrow I’m gonna get a call from a project manager saying he can knock off $1,000. Do that now and I will sign. Of course, he says he needs to make a call and 5 min later comes back and says he can do it. I was very impressed. What you also need to do is check reviews. They are usually pretty accurate.

[@lukasgingerich4538]

Just a warning, new windows may not fix your condensation issue. It can, but more often than not if you have that amount of condensation on your window you will also have to address the amount of humidity in your home.

[@allisonsmith9050]

@@lukasgingerich4538this wasn’t condensation - they were covered in ice. The replacements fixed the main issue.

[@robcossin4690]

Jeff, thank you for your great communication skills. I wish every salesman would go to you to learn how to speak with us consumers.

[@HoustonWindowExperts]

Thank you for watching!

[@lydialas8756]

@Hello Rob how are you doing

[@medicropper]

Great video. I need to replace my windows in my house in Washington state and this was the first vid I've watched. Now I'm prepared to venture forth and find somewhere to buy windows. I knows it's going to be expensive because I have many very large windows. I wish your showroom was up here instead of in Texas.

[@HoustonWindowExperts]

Thank you for watching and your comment. I wish you the very best on this adventure! I get so many people asking me if I know a great window company in their area, so I started a website where I have a list of a lot of great window companies. We may have somebody near you, I'm not sure. You can go and check it out if you would like. Go to JeffsList.com

[@nathanyamaha465]

He must be talking about Renewal by Andersen. Every single one of these sales tactics is what they use.

[@Santanaman9]

Exactly my experience..

[@micknastyness8916]

I like Renewal. They have awesome windows and the sales person I got made everything very clear. Pella quoted half the price but the quality was lacking.

[@VanjaMk1]

@@micknastyness8916 Metal spacers is basically a non-starter with Renewal.

[@fvvfvbbbb]

@@VanjaMk1 what do you mean?

[@derekgardner7277]

Ive never done this as a sales rep for RBA!

[@yolanda5756]

❤THANK YOU!!! I watched this video earlier today right before my window appointment at my home👀 THE SALESMAN DID *EXACTLY* WHAT YOU SAID! 😅I was prepared because of this video!!!! Thank you sir!

[@HoustonWindowExperts]

Awesome

[@craigclark1474]

One more Mistake - Any company that advertises constantly on your local radio, tv, or sends mail........Way overprices. You're paying for that marketing.

[@matthewnguyen5829]

Just out of curiosity I had Anderson windows come out to quote me. And for seven windows, it was $14,000. Mainly I wanted to learn more about windows. And instead of reading and watching everything online the guy just answered all my questions lol

[@harlemnights4381]

@@matthewnguyen5829 I seen them quote 36k for 6 windows

[@marshallmitchellsr7181]

Exactly what you have explained just happened to my wife and I,we fell for it but canceled the next morning. I wish I would had seen your video before the meeting.Thanks

[@HoustonWindowExperts]

Hey, at least you had time to cancel the order. Good job 👍

[@susana5052]

Great video. Plus I have construction background. I'm finding is that when men come to give me a quote they see me, a female, and think I'm an easy target. I cannot put into words how frustrating that is.

[@HoustonWindowExperts]

I'm sorry to hear that. Thank you for watching and your comments.

[@r.s.s.2936]

Wow! I'm so glad I watched this video. I'm in Louisiana and I'm still going through companies to find the best one to replace my windows since Hurricane Ida. Sears came yesterday and Home Max is coming today. Window World came 2 weeks ago. Thank you

[@HoustonWindowExperts]

I'd for sure avoid Window World. They are cheap but you'll end up with a cheap product and installation.

[@Bobjtx]

Wow, I just went through mistakes 3,4, & 5 today with a reputable national brand. I flat out told them that the today only pricing reflected very poorly on their company, and we didn’t bite. They said to expect follow up calls from their “manager” if they don’t hear from us. (The rehash manager?). Glad I found your channel. While I rarely fall for these techniques, having done contract management for many years, there is always a new angle. I wasn’t aware of the scenario around zero percent financing. Going to watch for that in the future. My opinion of this national brand of windows went down quite a bit today.

[@HoustonWindowExperts]

I'm glad you discovered our channel before it was too late. I hope this information is helpful. I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com

[@lenoreschindler6798]

Loved the comment about the amount of glass vs surround and the pictures to show examples. I hadn't considered that at all and now I feel like I know what I'm looking for.

[@HoustonWindowExperts]

Great! I'm glad that helps. Fyi, if you are looking for a great window company near you, check out a website I've developed to help people find good window companies all over the country. JeffsList.com

[@EduardoCanizalez]

Me and my business partner have a US-based marketing company, with a call center in Venezuela; for three years we have given leads to windows companies and everything this man is saying is the pure truth... our client companies are just the way he described. They require all homeowners to be there and if the rep arrives and one party is missing, they won't give the free quote. They offer nonsense fake promotions like "end-of-the-year"or whatever. They do have a rehash department with an area manager to lower the price... Everything is true. I wish you much success in your ethical business, Sir.

[@HoustonWindowExperts]

Thanks for watching and your comment. I wish you the best.

[@brianoliver5015]

Nice job explaining how 0% is a rip off for clients with cash!!! I use your sale method and did for 5 years at that Fibrex store and closed at high rate because I did NOT do what the trained robots do 😂😂😂✊

[@Shahie12]

Thank you so much. I just learned a lot about the process of purchasing windows. It’s so weird that you mentioned $10k. My guy told me $104k before the discount and then brought it down a little over $64k. Thank you again. Raleigh North Carolina

[@HoustonWindowExperts]

Thank you for watching

[@RICHIE_RICH89]

There on drugs i could see on a million dollar home. Witch you may have mines massive with a shit ton of massive triple pain windows 2 failed im nervous to see the cost for new.

[@protoword10]

Thank you very much sir, I wish, in some other areas of businesses also, you could find honest guy like you to talk us about their products...

[@HoustonWindowExperts]

Thank you for watching. Hey, honest, transparent business practices are making a comeback. I've seen it trending all around me. The buying public is demanding it and those who provide it are being rewarded by their clients. It's the best way to do business!

[@rajpatel4806]

Excellent video! Thanks Jeff! I wish there were more people like you in this world.

[@HoustonWindowExperts]

Thank you for watching

[@ic4902]

Hi Jeff, you're a great teacher! We're in the 3 day window(!) w/RbA, having signed a contract. Spent a fairly restless night pondering the huge debt we are signing up for. We are nearing retirement and what we sought as more of a consultation has become a potential scary reality. Considering canceling and beginning again with great pause. Thank you again for your insights; may have to move to Houston 😀!

[@HoustonWindowExperts]

I would cancel that immediately! Think about it this way. You can always call them back and start all over. Why don't you cancel, take a moment to look around and see what other options you have, and then make a final decision. That's exactly what they were hoping you would not do. I do get a lot of requests for window companies all over the country. I do happen to know quite a few great window companies and to help my viewers I've actually started a website. Maybe we know someone near you? Please check out JeffsList.com

[@ic4902]

Hi Jeff, I appreciate your response. I did sign up for your recommendation list. We are in a somewhat rural area and options are a bit limited for window companies and installers. We do have the Home Depot and Lowes and I am handy myself. It does take a minute to think these things through.

[@HoustonWindowExperts]

I think it's a good thing to not rush this decision. You'll have to live with these windows for many years to come. Getting the right window, the right installer, and an affordable price, are key to having a happy homeowner!

[@ic4902]

@@HoustonWindowExperts Jeff, just sent out the notice of cancelation enumerating some of our concerns. It's going to be a better night sleep tonight! Again, thanks so much!

[@HoustonWindowExperts]

I am very happy for you! You can now expect a manager to call you and try to talk to you back into it. Hold your ground.

[@daiseyze]

I'm in SF, CA area and wish that your company was here! We're wanting to start our window project and it's overwhelming. Do you know anyone good folk out here?

[@HoustonWindowExperts]

Yes we do. Please email our office, they have a list of great window companies in your area. [e-mail]

[@dougshelburn3487]

Your words are so true. Almost fell for all 5! Found a company and person I trusted and saved a lot of money!

[@HoustonWindowExperts]

That's great! Thank you for watching

[@tbella6529]

So appreciate you imparting this information to all. Incredibly sad that we need to have a guard up for big purchases like this. If only everybody was fair and honest like you! Thanks for the reminder that some kindness still exists.

[@HoustonWindowExperts]

Thanks for watching and your comment.

[@Jing0Hong]

Holy crap, I just went through the exact same situation you described. The window salesman just said the exact same words you said in the video. Demo me the window. Good performance numbers, high pressure, all the decision-makers in the house, tonight deal, zero financing, etc.

[@HoustonWindowExperts]

It's crazy that these guys are able to sell anything with such 1960s approach. People are smarter than that now.

[@palacio898]

Amazing way to explain when you have great knowledge and experience, I will buy a house in one month, I have not money yet buy I need to buy at least 35 windows. Thanks

[@HoustonWindowExperts]

Thank you for watching and your comment. When you get ready to buy Windows for your house, please go and check out JeffsList.com.

[@anital5020]

Great video. Thanks for helping the consumers know what to expect and how to handle this situation.

[@HoustonWindowExperts]

Anita, thank you for watching and your comment.

[@urielbravo8]

Currently in the market for windows and your video is awesome a local company offered me wincore 5400 that I had to do some research about and the 3 hour long company offered me from what he said the best windows in the world for double the price it’s crazy how the companies are out to get you if you don’t know what you are doing

[@HoustonWindowExperts]

I'm glad you didn't fall into that trap.

[@SuperChech0]

Overall an excellent presentation. Transparency in the window replacement industry (pun intended). Thank you!

[@HoustonWindowExperts]

Hahahaha... Thank you for watching!

[@kimsmith1257]

Anderson came to my home, nope, got the sleezy tactics. Window world, Lowes and Champion are coming next. My home needs windows. 34 of them. I am so thankful for all the information I am getting from your videos. I live in middle Ga and would love a window company recommendation. Hoping there is one here like yours!

[@HoustonWindowExperts]

I don't like ANY of those you mentioned. I'd look for a small, family owned company. JeffsList.com

[@kimsmith1257]

Thank you so much for your advice and for your quick response. Any suggestions on a good, wholesome, honest and respectful window company in my area would be greatly appreciateaA

[@HoustonWindowExperts]

I thinking we do. Please check out JeffsList.com

[@Rooksfish]

Great informative videos. I wish there was a window company likes yours in Ohio. All of our local companies sell one brand of window, always vinyl or composite, with limited option.

[@HoustonWindowExperts]

Thank you for watching and your question. Just so you know, I have created a website with a list of great window dealers all around the country. You might be able to find someone on there that does a great job in your area. JeffsList.com

[@AsherBarkin]

Comet Glass in Cleveland is good

[@TheEngineerd]

Good to know. Not shopping (more like browsing), but I've seen 0% advertised and wondered what the gimmick was behind it.

[@romzone]

Love it! Jeff is talking about Renewal by Andersen! You can get better windows at a lower cost like Marvin Essential or Pella Impervia. Marvin Essential is a better window between all 3.

[@rtaylor3350]

I just had Marvin triple casement installed last week in my kitchen. We did the built in hidden screens and love them so far. Trying to figure out which marvin window to go with to replace our 2 garage windows that face the front of the house. The rest of our house currently have builder grade 26yo Andersen windows.

[@mit.9280]

Omg!!! Just found this video and it’s true what regarding #1. We had an extremely unfriendly experience with Windows of Wisconsin. I truly agreed with you that they had no interest in what we wanted and our budget but offered us 15 windows for 31K! My husband was shocked and asked him to leave but he kept on questioning like you said…why or what did we not like about his windows.

[@HoustonWindowExperts]

I'm so sorry to hear that you went through that experience. I'm glad you did not fall into that trap, as so many people do. Thank you for watching! If you are still interested in finding a great window company near you, please check out JeffsList.com

[@cathe0113]

I didn't have a really high pressure salesman. Maybe because I didn't want so many windows replaced. But the guy didn't look at the windows well. He just said sure to all I asked. He tried to get into why their products were better. I wanted their product. Rule number 1 , I messed up. He never explained how the new windows would be put in. I have a wood frame with a bar between two casement windows. Getting an awning window to replace the 2 casement windows. He didn't look at the windows outside. I am getting 3 windows capped. All 3 of them have awnings attached to the frames that would need to be taken down and replaced. The buy tonight thing was a tactic I saw. But I wanted them immediately. Only to wait 6 months to install. The measurement guy came 2 months after the salesman. No going over my design choices. Lol. He barely stayed to look at the outside of the windows with the awnings in question. They may have a great product. But after all this, Never again with Andersen.

[@HoustonWindowExperts]

Yikes, that's horrible.

[@koda1960]

😂I had a local high pressure window company interview me. After taking their 45 minute personality test, we went over their sales process -nwhich was exactly as you describe. 3hr pitch with both decision makers and up or down decision on them spot. I told them, heck no. Owner called me back and said he liked me because we had a lot in common. Called me "slick". Glad we were on the phone so I couldn't punch him.

[@wildlizzard1]

Great informational videos ... I've watched some others this morning ... 7 months too late. I now have windows with FAT FRAMES that cut down my light and visibility at least an additional 2" on each side, top and bottom. I'm getting used to it on my sliders (which, by the way, cost me over half of my window sill depth as well) because they encompass two single hung windows. The kitchen window is only 36" wide and I had to get a single hung window for it. It didn't take up any additional sill space but the frames take away about 3" on each side, top and bottom besides the fact I can't reach over the sink to open it. The company has agreed to replace it with a casement window which will give me more glass space, a window that will open, and leave the sill untouched. Lets not talk price. I live on a lake in rural FL and these windows are "top of the line" hurricane windows. I've had two friends say they look like very good quality, sturdy windows. I'm sure I could have done better but moving complications, time, distance, and covid delays made it more difficult. Just glad to be over phase 1. Now I will shop for pricing for the remaining 3 widows once these are paid for.

[@HoustonWindowExperts]

I'm sorry that you watched this video a little too late. I do know that sometimes windows that are designed for hurricanes are going to be a little beefier than normal. I do know a lot of great window companies all over florida, maybe I know someone near you? Please check out my website to see if I have a great window company near you. You might find someone you like that has more options. JeffsList.com

[@darinhancock2755]

Oh my gosh, the 1st thing you talked about was exactly what happened to us. We had two high pressure sales tactics from two different companies. One guy, I had to finally tell him to get out of our house, or I was going to call the cops. I told my wife it was like having a used care salesman, where you couldn't leave. And.....we stopped looking for windows because of this horrendous experience. We are from St. Louis too. Maybe it's time to expand. :)

[@HoustonWindowExperts]

Thank you for watching. Don't give up!

[@darinhancock2755]

@@HoustonWindowExperts I have subscribed and planning on watching all of your videos. Thank you so much!

[@MrJayallen2004]

Cops? A 12 gauge works much faster on salesmen. A good dog works well too.

[@HoustonWindowExperts]

Lol

[@adamfischer6768]

Great points. I'm going through the in home presentations now and so far I've seen all 5 pitches you have mentioned. I'm happy you brought up the "zero down zero percent" financing. I'm now going to call them back and ask for the cash price and see if they come down!

[@HoustonWindowExperts]

Good for you! If you're looking for a great window company near you, that you can trust, I started a website with a list of really good window companies. You should check it out to see if I know anybody in your area. JeffsList.com

[@russbro]

Thanks Jeff, I got Anderson come out next week. Thanks for informing me before they get here.

[@Desafinado30]

Funny I just had them over and it made me laugh to know that this guy was on point about sales people and their angle!

[@HoustonWindowExperts]

Thank you for watching

[@Desafinado30]

@@HoustonWindowExperts Hey Jeff, can you recommend window dealers in the Orlando area? So glad the wife stopped me from signing the 100k window installation that came out to $77k with all the discounts.

[@kevinm9174]

@@Desafinado30 If I may ask, how big is your house, and how many windows are involved to add up to USD77k ? More and more I want to find a decent manufacturer or distributor who will sell direct to me, so I can DIY the install of our paltry dozen windows.

[@Desafinado30]

@@kevinm9174 The price I was quoted very recently was for the renewal by anderson composite- fibrex windows with the in-between the glass grilles. Have to say though. there are many variables in determining a price for your windows such as size, materials, grille, home location, etc. I think the best you can do is to research a few highly rated window stores in your area and get a few quotes.

[@robinlove3776]

Jeff we are in Michigan getting ready to build a home oh how I wish you were my window salesman my husband Joel and I have watched a few of your videos and we feel like your a wealth of information! Thank you

[@HoustonWindowExperts]

Thank you for watching! I'm actually from the Grand rapids area originally. What part of the state are you in? Maybe I know someone.

[@robinlove3776]

@@HoustonWindowExperts we live in Howell ( Livingston county ) We just bought my family farm 30 acres we raised the Howell melons since 1934 we are building a ranch my husband is an excavator by trade and loves to work with wood so he bought a mill and we are going to go with a rustic timber’s style anyway he said if you load up a semi with the windows and install them he would be honored to buy then from you lol seriously though I have been a realtor for 33 yrs and you have the sales thing down ! when we watch your videos we feel like we know and totally trust you! We are leaning toward Windsor wood / aluminum casement if we can find them

[@HoustonWindowExperts]

Please email our office, we may be able to help you locate someone near you. [e-mail]

[@thomasparrott2599]

Great info and sincerlity. I live in the smokey mountains and need a place like you. Any referral?

[@chuckfish793]

great video. we just had 2 big window salesmen in are home. both gave the same pitch to a tee. we still looking. here in northwestern PA.

[@HoustonWindowExperts]

Thank you for watching and for your comment. If you're looking for a great window company near you, we may have someone that we can recommend. Please check out JeffsList.com

[@jpenneymrcoin6851]

I am currently going through the window selection process, and what he's saying at 4:50 is very very nearly exactly what's happening. They're not quite being "mean" but there's definitely some aggression. Luckily I don't have anywhere to go so I bored them to death before they tried to bore me to death. It's similar to shopping for mattresses - none of the players (well, very few) are there to help you make an informed decision. They prefer you make a choice based on...I dunno, fear? It's getting to the point where i distrust window salespeople as much as i distrust used car dealers.

[@HoustonWindowExperts]

Don't get too discouraged; there are companies like ours who value our clients and doing business with integrity and respect. If you'd like, you can email us at [e-mail] and we can see if we know someone in your area that we can recommend.

[@drylandswim]

I just went through the exact experience Jeff was talking about with a quote from Renewal by Anderson in Salt Lake. First a big quote, followed by a special deal, followed by a buy today discount . . . and the quote was still twice what I found through and independent contractor and Home Depot for the exact same product! Then I kept getting calls from A/R (that I didn't take), no doubt to offer additional discounts.

[@HoustonWindowExperts]

They're so predictable! My advice to anybody who really does want to buy their window would be to hold off and negotiate because their price will only continue to go down the longer you wait. Or, better yet, get a great window company to begin with and get it over with. I created a website with a list of great window companies to help people find someone that's good in their area. If you're still looking for a window company you should check out JeffsList.com

[@robertwasinger8193]

Home Depot Really?? No matter how great a window it’s a bad window with their installation!

[@drylandswim]

@@robertwasinger8193 It would be my contractor on the installation, buying Anderson through HD. But, can ALL installers working with HD be bad? How should one go about assessing the skill level of an installer prior to hiring them?

[@13monkfish]

40% off sale🤑 Must be Anderson Renewal...

[@JoseCampos-bd5ut]

Thank you for this video! We almost fell for the Renewal by Andersen con job! After watching this video and others, we canceled the appointment! Still researching options in our Central Coast area if CA.

[@HoustonWindowExperts]

I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com

[@RANDOMPEPSIBOTTLES]

i was a window salesman for a bit and i hated it. I rented an apartment, how is a guy like that supposed to talk to home owners about a product i dont personally worry about or work on. it was a paycheck to me, really.

[@bigmacattk]

If you don’t believe what you are selling, you won’t do well. Unless you are some sort of sociopath lol 😂

[@newlineric]

See the screens before purchase. Like in your showroom, my seller didn’t have the screens on the display windows. The windows I purchased were fine but the screens were poorly designed and made cheaply. The were also somewhat custom so difficult to replace.

[@HoustonWindowExperts]

Great advice

[@stanczernik9458]

Jeff, do you have a window for the south suburbs of Illinois. Looking to replace our windows in spring. Thank you,

[@arielstarr8524]

Same here. I have a home with 1949 original windows and not sure what kind of window I should get for the Chicago cold.

[@Yatta_G59]

Hi Jeff! Same here. I just stumbled across your video and I'm looking to replace several windows in the south suburbs of Illinois. I just had a company that I thought may work out but when they quoted me 25k plus for gutter replacement, I showed them the door and a body part.

[@HoustonWindowExperts]

Lol

[@jordanwest3569]

Thank you for the great advice! Window Nation just did all this to me last weekend

[@samanthamangan3580]

Do you know any good companies in New Jersey?? This video was great!!!!

[@wandareece2321]

I also need a good company in New Jersey, preferably Monmouth County.

[@michaelreed9495]

I live in Columbus Ohio, looking to get replacement windows soon. Thank you very much for all the great information!

[@HoustonWindowExperts]

Awesome! If you're looking for a great window company near you, please check out my website. JeffsList.com

[@michaelreed9495]

@@HoustonWindowExperts I did and I can’t wait to hear who you recommend. Thank you!