FIXED - Water Cooler Not Dispensing Or No Water Flows Fixed

FIXED - Water Dispenser No Flows Or No Dispensing. My Primo water cool stop dispensing water. Here's how I fixed it. This works for all Frigidaire, Avalon, Primo, Norpole and Whirlpool bottom loading water dispenser.

[@victordinneya1721]

Very helpful DIY. Hot or cold water was not coming out from dispenser. I followed each step and water is flowing now like a river 😅. Thanks for sharing this skill. God bless the eyes that reads this and show you his amazing love, salvation and grace. Amen 🙏

[@ChadHer]

Glad it helped

[@roozee93]

😮thank you, mine was full of frozen clear water and the bottom was white frozen. Now I can tell my friend how she can check hers to get it working. Thank the Lord for having patient people people solving problems that the company doesn't even us how to fix it. They just want you to buy another $200 dispenser. Thank you so much❤

[@ChadHer]

You’re welcome, glad it helped

[@cherylviala8336]

Thank you so much for posting this video! When mom in laws cooler quit working we thought it was a bad pump-then found your video and sure enough the reservoir was a solid block of ice!!

[@ChadHer]

You’re welcome glad it helped

[@Odeh]

After watching so many other videos suggesting basic fixes, this was the ONLY one that pointed out this situation. My Culligan doesn't have a thermal adjustment but it has the option to turn off the cold water so I just did that because I don't want to have to deal with this again lol. Thanks so much for the video! Surprised nobody else has made a vid on this cause.

[@ChadHer]

Glad it worked out for you

[@jeanpaulguardiola9325]

MVP!!! I called the customer service and you have more knowledge than them. Mine it’s frozen all the way up. Not even able to fully release the white cover.

[@ChadHer]

Hope you get your thaw out so water can flow again

[@NewtonWhitehawk]

This saved me so much time. I was ready to rip everything apart and solder something or replace parts. After seeing this i just turned off the cooling for a few days and bingo. You are a hero friend. Thank you!

[@ChadHer]

Glad it helped

[@alison_arcadia]

How do you turn off the cooling

[@NewtonWhitehawk]

@@alison_arcadia mine has a switch on the top back. Turns out it just never stops cooling now so if I turn it on it’ll ice up after not long. I’ve been just having room temp water.

[@Elizabethelizab3th]

Thanks I've been so angry and thirsty but you made my life better. 🤗

[@ChadHer]

You’re welcome glad it helped

[@titag6111]

not angry and thirsty😂

[@miranda2789]

Can you just unplug the machine overnight and hope the water melts on its own.

[@andremartin2164]

Pourquoi l'eau gèle ?

[@nickcooper4265]

This worked for mine too! Thanks for the video!! Just a suggestion, use a turkey baster to empty the water tank. Much appreciated 👍🏾

[@ChadHer]

Glad it helped

[@lukasarmstrong5222]

dude thank you so much! was gone for 2 weeks and came back to my dispenser not working. you saved me $200 lol

[@ChadHer]

You’re welcome glad it helped

[@lukasarmstrong5222]

@@ChadHer it actually re froze after getting fixed, and there’s no way to adjust temp on my model I believe. Any idea why?

[@Cembruh]

@@lukasarmstrong5222 did you ever figure it out? Mines doing the same thing?

[@Joschmo939]

Chad you son of a gun! You just saved my wallet $200! I am beyond thrilled that this worked! THANK YOU!

[@ChadHer]

you're welcome, glad it helped.

[@douglasdavis100]

Just got one inspecting the cooler and used this video. That was the problem. Thanks a lot. Just saved us some cash.

[@ChadHer]

Glad it helped

[@rosnydemosthenes5029]

Thank you very much I thought I would have to buy a new one but after watching your video I was able to fix the issue Me and my family are really appreciate you for this video you save us a lot of money

[@ChadHer]

You’re welcome, glad it helped

[@ChadHer]

You’re welcome, glad it helped

[@KT-yb3bk]

I was so ready to throw my water dispenser out after checking all the hoses/tubes and nothing was disconnected. Cooler would come on, water would go in, but no water out. Sure enough, opened the lid like you did in the video and there was a huge ring of ice halfway up the inside container. Fixed! Thank you!!! You saved me serious $$$$$! ☺

[@KT-yb3bk]

To anyone with this issue, Primo's videos mention nothing about this- just check the hoses, etc. KZbin saves the day!

[@ChadHer]

You’re welcome glad it helped

[@MrRockNRoll]

This was helpful, thank you! We weren't getting any cold water. Hot water was working fine. So I unplugged the cooler for 24hrs and things are working again 😊

[@ChadHer]

Glad it helped

[@hp7639]

I did Same. I wonder of his method is a continual thing to do.

[@miguelespinoza956]

Thanks!!! I couldn’t find anything anywhere, I pulled apart my machine and was getting ready to toss it out before I watched your video. It was completely frozen! Thank you.

[@ChadHer]

You’re welcome, hope it helps.

[@paulbiehl]

You win the prize. Was all iced up. Thank you!

[@ChadHer]

Hope this helped

[@JavierHernandez-cc8ql]

Thank you so much! This was the issue with mine. Never would've imagine that being the issue or to even look there. Mine was a big frozen block that was easy to simply pull out after thawing out a bit.

[@ChadHer]

Glad it works. Sometimes the water line frozen too so not bad idea to leave it thaw out completely.

[@erickasanchez2967]

Just wanted to thank you for this video! I tried looking online to troubleshoot why my water dispenser randomly stopped working overnight. Nothing worked until I saw this video, turned out it froze over and watching your video helped me get it working again! Thank you so much 😊

[@ChadHer]

You’re welcome glad it helped

[@Davidmesa23]

Thank you so much works perfect Nobody believe in me at first but the satisfaction at the end priceless

[@ChadHer]

Glad it helped you

[@adioseslaba]

thank you for this is saved me the money for service which will cost me almost half of the price of the dispenser. tip i learned is to replace the empty bottle right away when low water indicator shows to avoid ice build-up.

[@ChadHer]

Glad it helped, and thanks for the tip

[@tafavor14]

Thanks so much😊. You saved me a lot of money in repairs. Keep what you do. 👍🏾 👍🏾

[@ChadHer]

Glad it helped

[@trnite2sdae]

Thank you for posting this video! I was a week in of leaving it unplugged for 24 hrs every couple of days and 5 KZbin videos in. None of the company videos were helpful. Customer service said my dispenser was no longer under warranty so I needed to find an outside technician, that got me heated. My cooler had an extra secured attachment inside I had to figure out. But the reservoir was full almost to the top of a block of ice. There wasn't any water to be scooped out. I think a day or two unplugged may fully thaw it.

[@ChadHer]

Thanks for sharing. Hope this work out for you.

[@valerieherrera7445]

Thank you so much! I just opened mine up and saw that it’s completely frozen to the top. I would have never known. Hopefully it thaws out quickly

[@ChadHer]

Hope it work out for you

[@alancearman3658]

omg..I was just having trouble on our dispenser and I watched this video and solved my problem...thank you

[@ChadHer]

You’re welcome, glad it helped

[@BigBoyJay_69]

This worked for me! I screwed up a bit and forgot to leave the hot water for the last round before screwing things back on. I just unplugged it and waited a few hours, and it started working. That last step is important! When I first tried the water dispenser, no water was coming out. After waiting a few hours, water came out. I assume, as the video mentioned, there was ice somewhere along the hoses which needed to defrost. I only melted the ice in the tank and not the whole system. I'll be sure to follow directions next time.

[@ChadHer]

Glad it helped

[@sandraarce2895]

Thank you thank you thank you!!!!!! It worked I didn’t have money to replace it. I followed all the steps and it works !!!❤

[@ChadHer]

Glad it helped

[@user-kt7lu1ph9y]

I tried a few other videos before trying this video. I should have tried yours 1st. It solved the problem because I had the ice build up too. Thanks so much because I was prepared to buy a new unit!

[@ChadHer]

Glad it helped

[@pinkcheckers]

Oh yaa, unplugging and leaving it overnight did the trick. Thank you for the tip on, it could be frozen😊

[@ChadHer]

Unplug overnight is better if you not in a hurry

[@CekiNinja]

Thanks so much! I unplugged it for 2 days so it could thaw and we just replugged it back in and it’s dispensing!❤🎉

[@ChadHer]

Glad it helped

[@CekiNinja]

So if it keeps freezing after 4 days does that mean I’m toast? :(

[@ChadHer]

@@CekiNinja yeah, I end up buying new one.

[@CekiNinja]

@@ChadHer Awww man :( Thank you!

[@thomasbelanger8715]

Thank you After numerous useless videos all telling me to check my hoses... this was the issue

[@ChadHer]

You’re welcome, glad it helped.

[@nanatieku]

Just did at 1am in the morning. It was my exact issue. Now fixed

[@ChadHer]

Glad it helped

[@curiousfever85]

Great video and for anyone afraid to try this at home don't be it's really easy I don't have the same model but it's the same inside

[@ChadHer]

Thanks for sharing

[@sallie1669]

Thanks for the video I thought ours was beyond it’s life! It is a different model, so couldn’t fix same way, but it has been very cold here and we do have it close to a window so I relocated it kept it unplugged. Thank you! You saved us $$$

[@ChadHer]

You’re welcome, glad it helped

[@Hdm29]

Thanks for sharing! Fixed my issue

[@ChadHer]

Glad it helped

[@nancylopez6263]

Thank you for sharing your video just fixed mine that wasn't working with the same problem the same issue!!!😀

[@ChadHer]

You’re welcome glad it helped

[@ruthannesanderson3976]

This worked great. Could not find anything about the ice anywhere. Thank you!

[@ChadHer]

You’re welcome glad it helped

[@tommiller6580]

Great video on how to fix a problem, however next time use a turkey baster to get water out of reservoir. Just a suggestion. I had the same problem turns out the cold water adjustment I played with to get colder water on the back of the unit and it froze up. Remember , the water reservoir goes to both the hot and cold faucets. When it freezes up you don't get the hot water either. Thanks !

[@ChadHer]

Thanks for sharing

[@volten92553]

Ty sir!!! Worked like a charm! Mine was so frozen, I had to let it defrost for a day before I was able to remove the white lid.

[@ChadHer]

Glad it help

[@volten92553]

@@ChadHer do you leave the cold switch on? How do you prevent it from freezing like that again?

[@ChadHer]

@@volten92553 I end up buying new one, mine froze backup too

[@oluwaseunenoch6657]

This is very very helpful, I must acknowledge this video🎉, it save me a lot of💰, thank you. I want to avoid messing up any of the delicate components so I just removed the plug overnight and it worked like magic. I wonder why manufacturer never alert us to this potential problem and the easy fix

[@ChadHer]

You’re welcome, glad it helped

[@ISLANDGAMERx]

Thank you so much for posting this. I looked everywhere. Tonight, i found no water coming through the top and went lookin. glad i found your video. Thanks again!

[@ChadHer]

Glad it helped

[@jzbreezio]

This fixed my same problem but it keeps freezing overnight? I tried researching but no luck on how to turn down the temp to prevent freezing over.

[@ChadHer]

Mine doing the same, please share if you find the solution

[@jzbreezio]

@@ChadHer From what I read on forums, is that people have been buying an appliance timer to set times to cool the water throughout the day. the only caveat is the hot water will be shut off too during downtime. Ill give this a try and follow up if any progress.

[@jzbreezio]

@@ChadHer Update: ive been running an appliance timer ($6 at walmart) for 48hrs and seems to resolve the freezing issue. No freezing, water both hot and cold. Try it out yourself if havent yet. So far worth it. I set my timer to turn on for 1hr then shut off for 2.5hrs and repeat through 24hrs cycle. Good luck

[@marcoallende3683]

Thats wild i had same problem with mine. The reservoir was a solid block of ice. Cleared put and working like normal now.

[@ChadHer]

Glad it worked

[@pooshd]

Thank you! This is exactly the problem I had and I would not have known had it not been for your video. Is there a malfunction that caused it to freeze? Like some type of heater not working or does this just always happen over time?

[@ChadHer]

You’re welcome glad it helped. There maybe a problem with the thermocouple.

[@pooshd]

@ChadHer Thank you!

[@shantelmalakaua535]

Finally a video that actually worked!!

[@ChadHer]

Glad it helped

[@Aguialrd10]

Great video. I just disconnected mine for a day and the ice melted.

[@ChadHer]

Glad it helped

[@Justices123]

Thank you your a G the G is for Genius my fam was dying of thirst 😄

[@ChadHer]

you're welcome. glad it helped.

[@therealjesuschrist9160]

Bro, cold water and cold weather equal ice. Stupid ole me. Thank you so much 😂😂❤ 🎉

[@ChadHer]

Hope this video helps you out

[@robertsunday4917]

Thank you so much you solved my problem, did exactly what you said and everything is working perfectly fine.

[@ChadHer]

You’re welcome glad it worked

[@muggm2722]

Thank you for the video!!!! Save me from buying another one! The whole things solid ice and once it was out everything work perfectly again!

[@ChadHer]

You’re welcome, glad it helped.

[@naomimitchell8582]

Thank you! I opened mine up and it was frozen solid. Defrost time!!

[@ChadHer]

Hope it helps

[@sachikozyo]

thanks for de video!! i have a cuestion, it will freeze again? or is it one time thing?

[@ChadHer]

If you have a bad thermostat it may freeze up again

[@HaleyMarie-o3z]

So what happens when it's not working or dispensing HOT water?? I have the one that does not water and/or coffee.

[@ChadHer]

The water might be frozen

[@sumbalsuleman5832]

Thanks for this video it really helps a lot nd save our time nd money ❤

[@ChadHer]

Glad it helped

[@b0ngsNhErbs]

Helpful video thanks for the quick fix

[@ChadHer]

You’re welcome, glad it helped.

[@leyt1977]

Omg thank you so much. I did exactly as the video and it works great now. Thank youuu 🎉

[@ChadHer]

Glad it helped

[@rossgirla]

I unplug the 1st tube but notice the end of it was not attached to anything so I stopped. Would anyone know where that would go. My Primo model is 601298, its almost similar to the videos.

[@ChadHer]

Let us know if you figure it out

[@EMPRESSMEDOULA]

Gratitude. This video saved the day...🎉🎉🎉

[@ChadHer]

Glad it helped

[@Satexans210]

Can I just turn it off and let it defrost?

[@ChadHer]

Yes you can if not in a hurry

[@georgen9241]

I had the same problem, but all the searching it didn't say what the problem was and I didn't think there would be ice built up!! So, I pored boiling hot water slowly into the top and Im just letting mine melt away for the next 6-10 hours. Thanks for the video.

[@ChadHer]

Hope this helps for you.

[@kingpintokoua5422]

Thanks buddy this really did help🙏🏽

[@ChadHer]

You’re welcome, glad it helped

[@melissaharer9475]

Hoping this works! Instead of doing all that I’m unplugging for a bit and hoping for the best. We went from the cold water no longer working.. to the regular water slowing down.. to nothing

[@ChadHer]

Unplugging it, is recommended if not in a rush. It well work too, you will need to leave it unplugg overnight.

[@jeffgads]

Thanks bro I just fixed ours now it’s frozen hah😮 thanks for your video saved my money to buy new ones.

[@ChadHer]

Yeah mine got frozen again after thawing out so end up buying new one as well.

[@rogerbec5766]

Why does the water freeze is my question or is this normal? How often do I need to thaw it out?

[@ChadHer]

Water freezes is not normal

[@tommiller6580]

A bad thermocouple caused this to freeze over, it's fine getting that frozen ice out, to make it work again. however there was a problem to begin with to make this happen.

[@ChadHer]

Thanks for sharing

[@MegaWaxz]

Not super hero wear cape. Thank you sir

[@ChadHer]

You’re welcome, glad it helped.

[@longyang4716]

Man just saw this video now mine has the same issue attempting to do it now. I did open it up and yes frozen rock solid. So doing your process now fingers crossed 🤞.

[@ChadHer]

Let me know if this works for you.

[@robira1313]

That's great...but WHY did the water freeze up like that? It's supposed to be a water COOLER, not a FREEZER!

[@ChadHer]

Something probably malfunction, I couldn’t figure out what cause it to freeze.

[@brentholifield3213]

A couple of things. It's either got a freon leak or more than likely the thermostat needs adjusting or bad. It's not telling the compressor to shut off. On a top load cooler it's an easy fix. The bottom loaders are different because everything is compacted together. Primo doesn't have a service center nor do they sell replacement parts. All you can do is either keep thawing it out or replace it

[@scorpios_knw_best]

Absolute life saver!!! Thank you so much

[@ChadHer]

you're welcome.

[@stassi4769]

OMGG Ty ty ty! I was going crazy… also does yours have a pipe just hanging there on the side? Or anyone in the comment section?

[@ChadHer]

You’re welcome glad it helped

[@MissDelaforce]

Yeah I have that extra pipe hanging out the side too. I was wondering if it’s an overflow valve or just something to allow air into that area so the water flows.

[@Godislove0316]

Thank you sm. How do we prevent it from freezing?

[@ChadHer]

The thermostat may need replacing

[@buddawil1822]

not the same model (mine is a 601258) but the insides where exactly the same and I had nothing but an ice block in there...currently waiting for it to melt. fingers crossed! thanks for the video!

[@ChadHer]

Hope it works for you

[@ChadHer]

Hope it works for you

[@roshandajones4077]

Thank you so much. God bless you.

[@ChadHer]

You’re welcome, glad it helped

[@laurarangel3652]

I’m having the same problem. Hot nor cold water dispenses. I only took off the top part. Seen that the tube you disconnected first, is loose at the bottom on my end. Is the bottom suppose to be connected to something ??

[@ChadHer]

not really sure what the other end connected to, I didn't check mine.

[@Axolotl8888]

Thank you so much your video is very helpful 👍

[@ChadHer]

Glad it helped

[@Bacon7666]

Mmm, I am so skeptical about this one. When you turned it back on, and let it run again, did the ice return or not? I disconnected mine for 6 hours and let it come down to room temperature and I had flow again. I plugged back on again and let it run for 7 hours and there was no flow. I re did that again but now for 24 hours and it came down normal. I turned back on and yea yeaa, ran for a couple of hours and again it stopped. I wonder if this was just a temporary fix of yours or how did it go from there after you poured boiling water.

[@ChadHer]

Yea it did freezes back up. The thermostat might be the problem

[@mikehufnagl8696]

Ok maybe I’m doing something wrong, but I can’t get the top cover off. Have the screws out from the back side, it’s the front not releasing.

[@ChadHer]

I just pry mine open

[@rafavargas8701]

Why the water frozen in the container? why the compressor didn't cut to avoid low temp to frozen condition?

[@ChadHer]

Bad thermostat

[@740bussa]

But what is making the condenser run continuously? Is the thermostat not working? A stuck relay?

[@ChadHer]

That’s the possibility

[@ChadHer]

That’s the possibility

[@BlackMoth465]

Thank you, thank you, thank you!

[@ChadHer]

You’re welcome

[@rosemarymartinez8735]

****In our case, the water was not pumping. I could hear the motor running. I checked and rechecked the hoses, and then rechecked the dispenser CAP. Leading to the bottle itself. The Blue band around the cap had moved all the way down, so it was no longer a tight fit. Once I moved it all the way UP, the water flowed perfectly!!

[@ChadHer]

Thanks for sharing

[@alexhazen2268]

Worked like a charm

[@ChadHer]

Glad it helped

[@christianvillatoro3317]

Gracias porque por tu explicación, evitamos vatar la maquina .

[@ChadHer]

You’re welcome

[@AdamXComedy]

Ok folks I have a Euhomy water dispenser from Amazon. I unscrewed the top lid and tried to pull off the water tank cooler lid and I couldn’t! I unscrewed the thermometer and when I tried to pull off the top it was too hard until I eventually ripped off the plastic top. Underneath everything was frozen solid and I even broke the glass tube of the thermometer. Later on I used gorilla glue to mold it back together. After everything melted, I realized had I only waited, and read a comment like mine, would I not have a broken thermometer tube. So if you can’t pull off the plastic lid, just WAIT, let it melt a few days or boil water, and your cooler will be fine.

[@ChadHer]

Thanks for sharing

[@djcannon4337]

Saved me a bunch of money thank you!

[@ChadHer]

You’re welcome

[@haroldrobles7822]

Thanks for the video u help me a lot and save me for buy another one

[@ChadHer]

You’re welcome, glad it helped

[@TheHalalStudent]

Is there no way to change the temp? I see older versions of this that you can use a screwdriver to lower or higher temp.

[@ChadHer]

I looked but can’t find it either

[@codmw72]

This just happened to me and I'm letting it thaw out for mine was solid ice to the lid not leaving me any space to displace hot water. Does this happen when there's something wrong with the unit? Or will it not happen again for a long time?

[@ChadHer]

If after all thaw out and still freeze up again then something is wrong with the thermostat.

[@ketoconcarino2623]

Has yours done this again? Ours does it daily. we have to unplug it nightly. I've seen other videos where you can change the temp of the water to be less cold very easily. I wonder if this would stop it from freezing up again?

[@ChadHer]

Yes mine froze up again, I ended up buying new one. Pls share if u find a solution

[@ccm25]

Great video! Mine is currently thawing. I've had mine for only maybe a year. So am I going to have to do this every year? Is this "normal"?

[@ChadHer]

Hi hope this works for you. This is not normal it’s probably something to do with thermostat issue.

[@ccm25]

@@ChadHer thanks. It works like new in the morning! Now I know what to check first next time. Hopefully it doesnt happen too often. Thanks again!

[@ccm25]

Darn, it froze again already. Is there a setting or something I can adjust? I will continue to try a google search again

[@Cembruh]

@@ccm25 lmk if you figure it out, mine froze again as well

[@ccm25]

I havent had time to call customer service yet but ive settled to turn off the cold switch every night for now

[@toy_tyme]

Thank you! This fixed it.

[@ChadHer]

You’re welcome, glad it helped

[@rblandon9976]

Thats great to fix cold water dispensing issue. But what about the root cause. What would cause the cooler to freeze the water instead of cooling?

[@ChadHer]

Possible a bad thermostat

[@borjeny1]

so you found the problem, but why did the water dispenser suddenly started freezing up? Because it will happen again. The symptom is fixed but the problem is still ther.

[@ChadHer]

The problem parts need replacing. Which need done by professionals. A thermostat maybe be the problem.

[@Mind69420]

Thank you! Glad I found this video :)

[@ChadHer]

Hope it helps

[@jmyjam9038]

Finally, thanks so much, this works

[@ChadHer]

Glad it worked

[@michaeltrinh9024]

Ive unplugged the dispenser so ill see how it goes in 24hrs. That last hose you plugged in whats it connected to? I have one as well but isnt connected to anything its dangling so not sure if it got disconnected somewhere.

[@ChadHer]

Not sure where it goes to. I just put everything I unplugged back the way it was.

[@Malcomb35]

Did it work?

[@TJ-ks4kj]

Exactly my issue. Thanks

[@ChadHer]

You’re welcome, hope this helps.

[@311Hanel]

How did you take the top off, I unscrewed the back, but the top still attached to something

[@ChadHer]

I think you just pry open

[@pandabase911]

Fixed! Thanks person!

[@ChadHer]

Glad it helped

[@reneebobo10]

How did you get the top off? I unscrewed it but I can't take the top off! I'm so frustrated! Help please😥

[@ChadHer]

It’s been awhile since I did it, I think you have to pry open

[@chengsaeteurn804]

For the past 3 months Ive been turning the cold option off for a hr or so and it'll work for couple hours and it'll freeze again. How do I get a permanent fix?

[@ChadHer]

The thermostat maybe bad