floatwheel adv brittle plastic issue FIXED

[@o0julek0o]

This is what I’m talking about. This is how you earn lifelong customers. FM won’t admit to the wiring loom issue on the Pint X’s, let alone fix it. You explain what’s going on, why it happened, and fixed it.

[@danielhildebrandt93]

Hell yeah!!! Tony is awesome! Transparent and innovative!

[@ronvanzuylen]

BTW: FM did finally fix the battery box wire pinch concern on the Pint X, and will repair any board issue related to this for free (even out of warranty).

[@o6se7en6o]

I am glad to see floatwheel standing by their product and taking care of customer. However FM did fix wire issue on PX. I just got one from factory and they have fixed the issue.

[@shinji112]

@@o6se7en6o great to hear they fixed the issue from the factory but there's still a lot of ticking time-bombs out in the world which FM would never recall, even though they should if they care about customer's safety like they say they do.

[@gomrdog]

yeah but they didnt tell existing pint x owners about the issue and have generally kept quiet about it. FFM@@ronvanzuylen

[@crispypritchett7336]

A company that admits their mistakes, takes care of their customers and supports right to repair. Look out FM you're going to go out of business if you don't change your ways. Tony thank you for all you do brother. I know this will be a dream when it gets running. I'm still waiting on that part to get my ADV working but I'm very very stoked that you're taking care of everything! Thank you

[@ucdwino]

There is still no excusing what floatwheel is doing: blatantly ripping off the IP of multiple American companies. I don’t care how much you hate FM for right-to-repair issues. It doesn’t excuse the wholesale piracy being committed by floatwheel.

[@sana-cm7oc]

Tony just showed every CEO how they should be running their company. Floatwheel has earned my business and my loyalty. Thank you, Tony. You rock!

[@hoeliris7984]

"We made a rookie mistake" so refreshing to heard something like that in our world. Nobody is perfect and everyone will make mistake, if we all had that in mind and it was accepted we would have a lot less issues I think. That mistake will cost floatwheel money, and I want floatwheel to live a long life so Tony don't hesitate to call a Kickstarter or something as a last resort to help overcome that issue, I'm sure we are many willing to help you so floatwheel survive any mistakes (that again, we all do at some point) and has a long life.

[@rafelOrCo]

Massive true. Tony and co are the G.O.A.T.

[@tigerjuju]

I LOVED how Tony just simply straight out saying "we made a rookie mistake". So refreshing to hear such honest straightforward response from a business unlike the other company..❤

[@Jon-bn6dp]

Big props for IMMEDIATELY addressing concerns. So cool to see a product designer do what everyone is begging for.

[@changleon7441]

ADV series lives up to its hype, not because the product is chef’s kiss perfect from batch 1, but because the company behind actually supports it. Issues are immediately addressed and/or fixed. This attitude is worth so much more than the product itself

[@brianphillips1864]

"we made a rookie mistake". A man who can admit his error and redress it forthrightly will, in due time, become great, as will whatever he leads. That's why leadership is so rare. You keep doing that dude.

[@MrMark-sr2fs]

BEST IN MARKET 🏆 Tony… we missed your videos. 😢 Thank you for all your work behind the scenes and for listening to the community. In a time where other companies use cover ups and lawyers to solve their product issue… Floatwheel is the real deal and doesn’t mess with all that BS. You care about the customer and a quality product. ❤👏👏

[@foxamongdeli6745]

Really cool to send out the improved replacements to customers who have already got their boards! I wish I had the cash to pick up one of your boards!

[@paulnguyen6120]

Lol, i wish it was as simple as paying with cash!

[@-JohnSmith-]

​@@paulnguyen6120it basically is if you can set up a PayPal account link to your bank you can buy a Floatwheel with crypto

[@TRexHeliPilot]

@@paulnguyen6120totally agree. The only reason I built a Funwheel was because of the lack of credit card payment. I like my Funwheel but now the ADV with the new plastics have me considering it again.

[@dogbog99]

@@paulnguyen6120with a bit of research it’s not as difficult as you might imagine to convert some money to crypto. Don’t let that stop you

[@anonymousuploads3144]

This is why I'll end up buying a floatwheel-- because I admire your integrity.

[@paulguy8779]

I love how transparent you are about everything, admitting errors and showing your solution to them, you seem more in touch in with reality than FM

[@toomanytvs29]

Bro you are awesome for taking care of your customers and continuing to try and make an awesome product. Thank you for the great customer service and support.

[@shanelibeau9040]

That looks fantastic Tony, nicely done sorting the plastics.

[@siwoz]

Appreciate the update. Looking forward to abusing a few more sets of bumpers to see how they hold up compared to my TFL BANGs😈

[@AndreSjoberg]

This is a blueprint for proper customer care. Also: lessons learned - Always jump on your plastic parts for quality control, and always talk to some guy on the factory floor ;)

[@yuding237]

The brittle plastic has always held me back from buying a floatwheel, but now i guess i have no more excuses eh, time to go order one rn:D

[@fireball18k95]

Such a honest video, seems like an amazing human. Thank you for admitting your mistake and showing us how you've grown/learned from it.

[@JoachimLashutka]

for context I own 4 boards (gt, xr, and two pints). when I first saw videos of the float wheel I was like "ok. thats cool. I don't need any more boards." after watching this video i am genuinely considering getting one. Good job addressing issues and admitting to your "rookie mistakes"

[@ThatsGinterEV]

Absolutely love the full transparency and admitting to the flaws. Gives confidence to us all, learning and growing together. Much love!! 🤙🏼

[@moonbabies]

The transparency during your design process is very refreshing to see, I’m not currently a FW customer but you are definitely making me interested.

[@Skyfloats72]

This is how you will become a global Giant in this sector. You made a mistake, humans do, but you have addressed it and solved it. I can only wish you every success going forward, and I will order one soon.

[@gergosnoo]

Let's goo Tony! I see you! I see the gray hair lines too. Don't be too hard on yourself. We love you and we are patient too trust us as we trust you. Some of us will always keep complaining but your efforts are won't be unseen for sure! I love my adv pro and I already put in a 1000km.

[@vafixer8885]

The transparency is the best marketing , this is what old USA Business used to be like, I think FM need to take note if they have a hope in hell of competing. This is how you do it. Best of success to you.

[@ElectricVehicleSpace]

Tony this is awesome. I love how you guys improve and innovate every day every week. This is the best OW ever! Love it!

[@tags42]

Love the transparency, Tony! This video gave me the confidence to finally just order one 👍

[@lolclark]

Tony killin' it, as always !!

[@neilnowacki]

Gotta say, I’m a hard critic of the whole Floatwheel project… but even I am impressed with how you are responding to this manufacturing situation. Well done Tony, you gained another small bit of my respect.

[@davida7575]

Vhat u no like Vesc

[@neilnowacki]

@@davida7575 yes, I like Vesc. I ride a custom built board everyday. What I don’t like is stolen design ideas.

[@DanielBrown-lt3if]

@@neilnowacki so you must hate Future Motion who stole the idea from this guy 2 years after he made this.kzbin.info/www/bejne/fnjFk5Sdbsmeorc

[@deanaoxo]

Absolutely amazing update. I wish you the most success. So important, this work you are doing. I hope to have a canon core next year, for sure.

[@biddle444]

I’m not a one wheel guy but I really like how u r keepin folks current on your business stuff and the issues goin on. I luv one wheel vids. One of the biggest reasons I never got Onewheel is it seems ppl are always breaking and fixing em. I don’t care how easy it is to fix. For that money the onewheel should work the way the customer wants it to. but It’s cool seein the new floatwheel in the game making some waves.

[@-JohnSmith-]

Stop making excuses and get one🤙🏽

[@Zetler]

OneWheels are fairly reliable. Just buy one, the longer you wait, the more you're missing out.

[@quantumvortex3942]

100% Awesome!... I held the faith and you come through 100%... Outstanding! Floatwheel for the WIN!!! Thanks Tony and John, you guys totally ROCK!

[@grafgever]

Really refreshing to see a company openly adressing issues instead of denying there is a problem.

[@BeerNetRadio]

Classy guy. Admitting mistake and solves the problem. Well done, Tony.

[@Ctec87]

Been saying that for me i'd buy a floatwheel once they sorted out the plastic and put in a BMS that let you see cell health. Thats issue on of two dealt with, in pretty quick time too. Can't wait to see if the BMS gets replaced too, been hearing rumblings that it might happen.

[@jaefrmbk2k]

👀🤞🏾

[@Fenweekoh]

yep, this is what a company should be! transparent and admits mistakes and shows progress. Cant wait for the ADV2 :D lets goooooo Tony! you got my money whenever they are ready!

[@TheKody911]

Good work on finding and solving an issue. Then showing the customer base the progress.

[@Defintothewild]

Great job again Tony, it would be cool a video with all the colors on the boards to be able to order a set.

[@nathanstrange168]

It’s great to see transparency and having the customer in mind from a company. I’m really thinking more and more that I’m going to be ditching my GT for a floatwheel soon.

[@greyisometrix]

I really think this video is amazing. As everyone else I'm sure, really appreciate the transparency. Every rider is taking a risk, this is an extreme sport. It's great to know you guys really care. And it shows through all your different videos.

[@indetrucks]

Summerboard could take a page out of your book. I wish more companies were this transparent

[@christophergarofalo]

I bought a Pint X a couple of months ago but my next board will be a Floatwheel!

[@DavidKLiu-fc6um]

GT / XR / PX owner here who was never on board with the Floatwheel as many predicted these kind of issues would come up. However, now that I've seen Floatwheel's reaction to the issues and honestly / accountability here, I'm on board. My next purchase will be a Floatwheel. Nice video

[@MasonH24]

Love to see such response. Way to own the mistake and correct it, it shows great integrity. Thank you Tony!

[@thirtythreeeyes8624]

Should have just went straight for the ultra high molecular weight poly ethylene haha, delrin might have been interesting too. Good to see it's better though, growing pains of starting a company I guess. The boiling nylon is also interesting and I'd love to see someone do a test with that. Nylon is very hydroscopic so that makes sense, weed wacker line which is nylon has a very high water content to make it flexible and if you're in a dry climate and it gets brittle you can soak it in water to bring it back to life.

[@dagreekratking4694]

Mad respect for owning up Tony

[@huiyang09]

I will get one in the future. Love how transparent you are with the community.

[@TEDDiBullwinkel]

Back again. Missed your KZbin content. 🎉

[@waymorhd]

Looks awesome Tony ! Can't wait to get a board from you. I've been off work for 4 months due to back surgery so probably by spring I'll be ordering one. Keep up the awesome work 👏

[@seethruhead7119]

love the transparency from floatwheel. definitely getting one

[@kavemanfotoz09]

You guys are going on the similar route as meepo boards. Listening to your customers and refining the issue that show up. You are going to be a strong brand.💪

[@Burnerzcrew]

Great news Tony!! 😍 You should release a book for CEOS how to treat your community 🤣🤝

[@rotz357]

I cant wait for him to perfect everything on this board caz ill be definitely buying one. Trying to wait!

[@sdmods619]

This probably brings the durability up to FM standards but maybe not as strong as Bash or Bangs. FM stock GT bumpers don't crack but are too soft and wear very fast from scraping. Tony, what does your 3rd party accessory support look like? Do you think TFL or Landsurf will start making products for Floatwheel or does that paint a target on their back? If that does not work out, I am willing to pay premium for Bash/Bang level strength options if you ever offer them in the future.

[@Kay0Bot]

3rd parties have the floatwheels so they are able to engineer their own products. Of course, there will be backlash from FM if they sell products for Floatwheel

[@TonyPreckwrinkle]

RC guys have been boiling plastic parts like control arms on their RC cars for years. It really does help.

[@leeam62]

Way to keep improving Tony! Cant wait till mine comes in the mail! 😊

[@fooeee]

Great news Tony!! Thanks for sharing so much and making this right!!!

[@skunkapeGG]

I love my xr. Wish it wasn’t a late firmware so I could upgrade my batteries and keep it rolling forever. However there is no world in which I buy another future moon board. Tony really doing something special and I hope I can find the money to put a deposit on a float wheel soon. It might not be perfect but I have full confidence in Tony to take care of everyone in the short term and long. MVP of the float community

[@dpredie]

Why not UHMW like bang bumpers? Those wont break because of long molecular chains

[@jokerorthethief]

thats cool that you are replacing the low-quality plastics for customers. I'll definitely be ordering up an adv pro some time in the next few months to replace my gt.

[@flowsolo]

Thank you for your dedication!!

[@mykola2535]

I wonder if it will shrink after it is boiled, in 3d printing there is a process called annealing which stimulates crystal growth: enabling higher temperature resistance and better ductility. Only downside is that the part shrinks quite a bit afterwards. Also speaking of any chance you can later release the cad models of those plastic parts it would be cool to experiment maybe even fix the wheel rubbing the fender?

[@FloatinCanada]

Amazing! Thanks for all your hard work. Its nice to see a video again! I already have riders here looking to buy. Even asking to give me the cash and order on their behalf haha. Its going to be an epic next season for floatwheel!

[@SirWrender]

Wait... maybe I misunderstood but are you saying you didn't change the plastic compound, just the treatment process? If so, do you mean I can heat treat my ADV bumpers by boiling them in water for 24 hours and they'll achieve the ductility I see in this video?

[@floatwheel]

Hi Wren, the new plastics are abs/pc alloy, yours are made of pa6, boil them for 24 hours sounds sketch to me, so maybe just wait for our new plastic kit?

[@drewzinn6270]

Awesome! So glad you got it figured out!

[@adamswierzko422]

This is really good news, my board already has a lot of cracks

[@nicourban8007]

very good news, thank you for all your work 👍

[@loui828]

The transparency 👍🏽🔥

[@alibabarouge]

such dedication! amazing Team!

[@pdog911]

Love the updates! In line for my order soon😎 Question. With these new parts being so soft, how are they against heat and cold? Will they melt and deform in my car? How cold until the brittleness appears? Thank you Tony!!! I'm super excited to get a Floatwheel 👍

[@MrDmadness]

Team with tfl and sell em with bang bumpers = win for everyone. Great to hear honest acceptance and improvement. I'm buying a board very soon. This first batch though tbh should have never shipped. Missed q.c. .

[@dash4786]

Great honesty! This is what it's about always improving and the buyers love to see things grow and change. Off topic These boards are a little bit too heavy for my taste. But maybe a future XR style board with a little bit more battery keeping the same weight is in the development process 😎

[@ronvanzuylen]

Just build your own VESC based XR style board now. All the parts are available.

[@dash4786]

@@ronvanzuylen That's way too much work and I don't have time for all that unfortunately.

[@c.daubz.5386]

👍👍 for admitting an fixing your mistake, send these pieces to everyone who has already bought received adv board or offer to replace their board, make new boards easier to order buy online for US customers

[@MichaelScarn918]

Just curious why didn't try nylon? The ABS doesn't have the UV stability of nylon.

[@pryvisee]

This is amazing! Will be locking down my order when my bonus comes in!

[@PapaP86]

Well... Got my ADV yesterday. Bumpers and cabrio fenders are already cracked. Doesn't seem like they're the improved version? I would've expected any new boards to ship out with the upgraded parts.

[@adamswierzko422]

My question is whether it would be possible to make a footpad out of colored plastic?

[@BencePauker]

Really nice video Tony, I like the philosophy to admitting your mistakes. BR: Ben

[@justinwyatt1618]

Where is FM? This company is way better admitting to there issues. Mad respect to this company.

[@siwoz]

Are you also planning on replacing parts that were shipped out for additional accessory orders?

[@deethz7727]

i bought 3 sets of plastic bumper + fender, blue yellow and black, they all shipped 1.5 weeks ago, also want to know this

[@Jdb63]

I imagine they're replacing any parts that had the original plastic

[@orientalwoodworks]

I think Tony found a new trampoline👍👍

[@HasanProd]

the glass fiber adds wear and scratch resistance, do you think it will be missing from ABS+PC plastic?

[@smokeyBJJ]

I was told I received the V2 plastics but they were still brittle. Tony said they may have sent one of the revised version, and not the final version. They definitely had a different different finish than what came with the board. But both my front bumper and footpads broke when installing and I definitely took extra care in doing so

[@floatwheel]

that broken one was v2 already, gotta be very careful installing them, due to weight saving it was designed very thin that part, but luckily even when the tiny part breaks, the fender base still covers it so nothing to worried about

[@smokeyBJJ]

@@floatwheel I haven’t been worried as I’m not into doing trick nor do I ride chunky trails. I mainly stick to paved paths and streets. I’ve been loving my ADV Pro! ❤️

[@jinkiescoob]

Will these come to all previous orders? My rear footpad, etc. is cracked.

[@dwight_boi]

Can’t wait to get my hands on a wheel! I commute daily on a electric skateboard and would love to switch my ride up 🙏🏽

[@cochoaa]

Great job Tony

[@jsc22]

My next purchase will go to you once my pint x kicks the bed. Ethical business wins customers.

[@Corevena]

Appreciate the support so much Tony! Thank you everything ^_^

[@kwaaaa]

Refreshing to see a company be so honest no bs corporate double speak.

[@Zetler]

Is there a reason why all the replacement plastics so far are yellow?

[@NicoDarrow]

I just got my ADV pro, and i have the plastic issue. The fenders and bumper are already cracked shattered before even riding it! I've emailed support/tony but haven't heard anything back yet. Are we getting replacements shipped?

[@monyx1101]

I have ordered one of these boards to support this kind of customer engagement.

[@thesupragod]

You the man Tony!!!

[@PapaP86]

At this point, will any new orders of Floatwheel ADVs and replacement parts ship with the new plastic?

[@Tatad3]

FW is the new onewheel!! 👏👏🎉🎉

[@teckno_senpai]

FLOATWHEEL THE GOAT COMPANY NOW!!! this is a certified moment... "FUTURE" MOTION better TAKE NOTES on how they handle criticisms

[@BencePauker]

Oh, and one question: all plastics-materials are changed? Also the materials of the controller/battery boxes? If there are new, flexible and durable plastics available for the outer parts, you could theoretically damage the controller/battery box underneath them if they are not upgraded, in case of a hard impact. All new purchases are coming with the upgraded plastic parts? (I'm planning to place my order in december.) BR

[@shanelibeau9040]

Will the plastic of future battery and controller boxes also change?

[@smokeyBJJ]

The only question I want answered is will the boards shipped out 4 weeks ago have the old or new plastics?

[@deethz7727]

with order #2332 and#2409 i have ordered about 300 usd worth of plastic so i can constantly replace them, blue, yellow, and black will i get new plastic shipped for those? its already in transit, shipped 1.5 weeks ago rear footpad - 2x bumpers set - yellow, black, blue drop top fender base pair - yellow, black, blue drop top fender - black thank you for the answer, and we really appreciate you owning up the mistakes and making the product better will get another board too

[@prideautomatics_robots]

I’m sure it’s new one, I’ve already received new bumpers 2-3 weeks ago.

[@mandyupr]

tony can i usa your adv if i weigh 270 pounds cant you make a video with a person who weigh this pounds or more