Confessions of a Car Dealer: We accidentally sold a Lemon and it sucks

[@FlyingWheels]

This is a 3 part series. #1 The Story, #2 The Solution, #3 The Result. Subscribe to follow along.

[@whollymindless]

And this is "#1 - The Story" as it is not identified clearly in the title or the description. If you're gonna tease us, at least tease us RIGHT.

[@pizzonona]

Now you just gave me anxiety and can't wait for the following video

[@muskokamike127]

if it keeps blowing spark plugs in 1 cylinder the dealership cold be right: could need a head. I'd be checking compression on that cylinder before doing the 2nd cop. One of the reasons is the ECU keeps trying to up the voltage on the cop to balance out the firing on that cylinder and burning out the COP in the process. I bet you it's a warped head, carboned up valve, leaky head gasket, I will bet anything if you pull the head you'll see a blown head gasket. You can buy one of those kits that detects CO2 in the coolant. But do a compression test on that cylinder.

[@josephseno8272]

Trying to do the right thing is difficult simply because they wrecked the vehicle. If they paid for the body damage, I would buy it back to save face. I would also immediately run it to the auction.

[@kobartlett]

Just wish you would ditch the cheesy editor. To many inserts, many don’t match your comment.

[@thesearch9048]

I do not think it is reasonable for them to expect you to buy back the Jeep without fixing the crash damage that was their fault.

[@neilgunns8391]

Customers are rarely “reasonable “.

[@dizcret]

It's nothing to do with Flying Wheels, the 16y/o Crashed the Jeep, Nothing...these people are trying to Blame him for their irresponsible daughter crashing her Jeep! WTF..& to get Craig to pay up for it..w0w! Filthy move! Her car crash has ZERO to do with Flying Wheels! These people are delusional!

[@the_truck_farmer]

This! Get a few body repair estimates and give them the purchase price back minus body repair cost.

[@johnfarmakis8518]

Everyone knows that, hes just trying to figure out the most cost effective way to, essentially, save his reputation. Honestly, moving forward he should have his name plastered all over town. Sponsoring all youth sports. Really weave himself into the fabric. That would help people ignore the naysaying.

[@SpaceRanger187]

No way I would buy it back after being wrecked

[@AutoAuctionRebuilds]

And this is the reason we don't sell cars to friends. Friends and business don't generally mix.

[@plneky1171]

Car was sold "as is." You offered to buy back the car before the accident, they declined. You do not owe them anything at this point. The fact they are posting this on social media is a statement that you can't fix "it" from their point of view. At the very least they need to file the insurance claim, repair the car, then you'll buy it back. Also if your friend who recommended your dealership to them hasn't heard your side of the story, he isn't much of a friend.

[@dealerauctionnightmare4689]

I agree! They would have to have the body damage fixed before I would buy it back.

[@tomengel9062]

Spot on!

[@muskokamike127]

Me? I'd respond to the facebook post with my side of the story. As for the friend, if they bail on him, you're right, he's not much of a friend so no great loss there. From the sounds of it, craig could send them on an all expenses paid trip to hawaii and they'd still not be happy.

[@ken-camo]

they check the vins at the auctions. an accident then being sold in an auction right after would be a super red flag that idk if anyone would buy unless it was crazy cheap.

[@ken-camo]

@@muskokamike127 they would blame him for the fire... these people sound like scammers tbh... he got the text saying everything is great. then it crashed and now its not great anymore? its a scam. if the problem really came back why was she driving it around? like just leisurely driving around a car with a misfire? smh... that doesnt make any damn sense at all.

[@rodneyat]

As your office manager suggested, have them fix the body damage and you buy the car back. They are unreasonable to think you should take on the body repair as well.

[@tomhilbrands4335]

Let the insurance company fix the jeep and you buy it back like your manager said he has the right idea. Very fair to your customer and you. Then you can lay your head down and rest.

[@tomckay1]

Absolutely correct. If the Jeep had been running right from the get-go what would they have done after it got crashed? Probably fix it. Why shouldn't they do that now?

[@TheTigerBlitz]

They declined the warranty. You offered to buy it back multiple times. You went above and beyond to fix it. They wrecked it. If they won't get it fixed with their insurance and take your final buyback offer , which is way beyond generous...that's on them.

[@robertgarbus1122]

You have done the right things. Tell the customer to fix it first, then buy it back.

[@tahmaskenchers1782]

I wouldnt even buy it back if it was fixed the value of it cratered again after that accident. The CarFax on that car is not going to be cute especially with the engine troubles it was having before.

[@JTBurkard]

I am a small dealer as well and have been in this business for 23 years. You absolutely did what you should have done. The customers were being unreasonable by not allowing you to buy the vehicle back the first couple times you offered and you find them another Jeep. Since the Jeep is now wrecked, it creates a monumental problem. For you to buy it back, one of several things have to happen. They have to make a claim on their insurance. You don't know if the vehicle is totaled or not until the insurance adjuster comes out to see the vehicle. Without them making this determination, its all guess work. If the air bag was deployed, it will be considered totaled. If not, they have a choice, have the collision damage repaired by the insurance company and return the vehicle for a refund or they can take the payout for the repairs from the insurance company and you can buy the Jeep back minus the money the insurance paid them.

[@dawn2788]

The customers were being unreasonable by not allowing you to buy the vehicle back the first couple times you offered.............Craig should have insisted, buy it back no other choice.

[@onecoolwhitecatmotorsalesl887]

You offer to buy it back they refused....Thee end.

[@ericjones4368]

Your right fix the damage then he can buy the vehicle back if not take it to small claims court

[@JTBurkard]

The idea is to avoid small claims court. As a dealer, you already have the disadvantage because there is a preconceived notion that all dealers are shady trying to get one over on the customer. Craig is one of the good ones trying to take care of his customers but they are making it difficult to resolve this easily.

[@JTBurkard]

@@dawn2788 unfortunately, it's not as simple as that in the real world when you are dealing with the emotions of a 16 year old girl and parents who want to appease her.

[@gmartin8043]

I can’t see how they would even have the nerve to ask you to buy it back damaged. If you buy it back repaired that’s way more than is expected from you with no warranty already. That’s a difficult situation for you.

[@PlutoTheGod]

It’s definitely just a revenge for selling them a junker. They’re pissed at him for having all these issues so they wanna dump off a now crashed car on him and avoid paying for their own daughters driving, which is unacceptable and uncool. I’d be mad at him too but at this point they should have put it all under their insurance or stopped driving it and tried to work out a buyback / trade in of equal value with him.

[@dizcret]

It's nothing to do with Flying Wheels, the 16y/o Crashed the Jeep, Nothing...these people are trying to Blame him for their irresponsible daughter crashing her Jeep! WTF..& to get Craig to pay up for it..w0w! Filthy move! Her car crash has ZERO to do with Flying Wheels! These people are delusional!

[@SpaceRanger187]

Because thats how people are. They want their money back so they can just go buy another car. No way i would buy it back. We have a car lot, my dad would have told them to get fkd the moment they said to buy it back..Along with they didn't claim it on insurance so they can scam him for the loss.. If yall are all about buying back wrecked cars, sell me your nice car and ill bring it back when im done and you can give me back my money..Ill take those deals all day

[@AutoAuctionRebuilds]

No way I'd buy it back damaged. Nope. They can file the claim, get it fixed, then sell it back to you but if I were you I'd remember diminished value on the Jeep. It's no longer worth what it was when they bought it because it now has a pretty severe accident on the Carfax. Business is business.

[@juanrounds]

Honestly after you offered to buy it back I would’ve washed my hands with the situation…it’s on the parents to take accountability for not taking the opportunity …it’s so much more I could say on this situation but honestly Craig I feel like your waay to nice

[@liferedeemed]

Hey Craig. I would give them two options. Option #1, exactly what your shop manager recommended- you get a whole Jeep, you pay the whole price for it. Option #2, you buy the Jeep minus the collision repair costs (or the estimated insurance payout, whichever # they want to use), and everyone is whole that way as well. Remember, the accident had nothing to do with the check engine light being on- those are two separate things. You made them whole once and offered to make them whole twice, but you can't buy back a wrecked car that you already invested 100% of the profit in repairing. They are understandably upset, but they are taking advantage of the situation.

[@joekean8555]

I say they pay for collision damage. You cannot give them collision on top of previous situation. I know you do not want to disappoint anyone. The previous situation which was agreed to could stand. You covered most of engine repair as it was. You really went out of your way and offered to buy it back. I think these people are at fault for collision damage and are blowing it off. Easy for me to say but this is best scenario.

[@jimmulderig743]

I’d never buy back a crashed Jeep, you did enough and was fair. They need to fix it and then buy it back if you want.

[@Fast-Burn-Productions-LLC]

Yes I agree with this! It wasn't like it running bad cause them to crash it! And before she crashes it you offered to buy it back a bunch of times! And they said nope. So the insurance didn't cover the other person's car that she caused damage to? Tell them to fix the damage from the accident and you will buy it back then!

[@davidhill408]

I’d only buy it back at the branded title resale cost def not at clean title cost

[@joeoleary9010]

I'll do you one better. I'd never buy a Jeep, or sell one.

[@CarlineSales-pz6mz]

I'd buy it back if I get to keep the insurance check. But they're getting a different car from me, not actual money back

[@kennybeaudrie9021]

I want to add, I think you’re a compassionate, considerate, kind and caring person who just wants to make an honest living. There’s no way to please everyone in life. I’m a small business as well and I do my very best to make sure I give every customer exactly what they paid for. Thnx for sharing your stories. I’m a new subscriber so looking forward to seeing more.

[@billstreber5194]

Craig, I was a used car dealer for many many years and I think the first solution since it was insured by them. They should put in a claim. Have the Jeep fixed? Cosmetically and mechanically and then you buy it back. That way there you have the vehicle you started out with

[@tahmaskenchers1782]

Would the value of the vehicle hold seeing as it was in a recent accident? I'm assuming he would want to sell it back after buying it back. Its a lose-lose all around for him.

[@jonkeefer6865]

@@tahmaskenchers1782 maybe there was no insurance. iirc, car insurance is optional in NH

[@began4939]

Craig, you are a saint dude! Never heard of a used car guy being so caring, WOW! BTW - Love the vids man ;)

[@jeepguy1337]

I believe you went above and beyond what I would have done. Buying a used car you never know what you can get, this why you get the extended warranty. Seeing that you would have buyer it back that many times goes to show you did everything to make it right. Due to the fact it was crashed and damaged and they didn’t want it on their daughters record is on them. I’d buy it back if they fixed the body damage.

[@doughassett6624]

Personally, in my opinion, the purchaser has a significant level of responsibility to suck it up and move on. Their first mistake was buying a Jeep for a newbie driver. Their seconds mistake was letting the daughter, who "fell in love with the Jeep", direct the decision of the parents in declining any offer to buy the Jeep back. Obviously, the purchaser has more money than sense along with a sense of entitlement coupled by poor parenting by continued pandering to a spoiled child. Once the accident happened any onus is on the part of the purchaser. Disappointment is a fact of life.

[@drkrashtest]

They don't want to file a claim with the insurance, Then they should be responsible for fixing the damage. They know that car dealers have a bad reputation, and they're trying to take advantage of you by using that. They are basically gaslighting you!

[@neilgunns8391]

I hate that term gaslighting, but I don’t think this fits the definition of gaslighting. They’re just trying to get over on him because they have some leverage.

[@drkrashtest]

@@neilgunns8391”Gaslighting is a form of psychological manipulation in which the abuser attempts to sow self-doubt and confusion in their victim's mind. Typically, gaslighters are seeking to gain power and control over the other person, by distorting reality and forcing them to question their own judgment and intuition.”

[@tgunn8705]

Only watched about five or your videos and I’m a fan! I feel like you handled this with true professionalism, and seem like a real standup guy. Wish there was more used car dealers like you. If I lived near New Hampshire, I would definitely buy a vehicle from you. Keep up the good work man. Honesty is always best and will come back full circle.

[@jeffheintz3163]

Craig I started with the exact same size place you have. I’ve been in business for 30 years. They have to get the Jeep fixed and then buy it back. No matter what you’re the bad guy… been there. 😢. There is no logical reason in this planet that you should assume the damage they caused. Case closed that’s the only option.

[@frankmc2602]

Absolutely. You have no responsibility, legal or emotional, for the damage to the vehicle. In order to come to any resolution, the vehicle body work has to be completed before you can have any conversation. If they don't want to do that, then there is not any reason to even speak with them. They have already damaged your reputation (and will continue to do so regardless of what you might offer to do.) Therefore, be prepared to tell them that they vehicle body work has to be completed to marketable spec before you are prepared to resolve the engine issue. Should they have the vehicle body work done, then you can buy the vehicle and dump it at auction. If they refuse your offer to buy the vehicle, then you have fulfilled your obligation and you can wash your hands of this making them aware (a) that you will sell them a warranty at your cost, and (b) should they refuse to buy the warranty and keep the vehicle they are on their own (after all, the vehicle was initially sold as-is and they refused to purchase a third party warranty.) Then, notify you attorney as I am sure you will hear back from them. Get your documentation in order of everything that has happened.

[@Bolsaa]

Hey flying wheels, i’ve been an automotive tech since 2018. Just gettjng into dealer auctions, love your videos. I was a Chrysler dodge jeep ram fiat tech for 2 long years. Did a lot of camshafts and cylinder heads in those 3.6 liters. Some cams in the hemi as well. Now im a benz tech and again, tons of cylinder heads in the 4 cylinders and 8 cylinder. I know its hard to find good techs. You have a ton more experience then i do in this field and i’m sure you know that. But from my experience on those 3.6s. If its misfiring, you disgnose the csr before replacing anything. Swap coils and plugs around. If that misfire doesnt move, you move on to a cylinder leak down test, if it fails the leakdown test, you have some worn valve seats. Anyways, i appreciate your videos. Feel like im being mentor when i watch.

[@bradhawkins3188]

What I’ve learned so far as to being a auto dealer….sometimes when you allow your personal feelings to take charge of a situation that’s gone bad with a car deal….sometimes you end up making the situation worse by helping and going against the no warranty to fixing a vehicle that never had warranty…..the effects of trying to help a situation could make it worse because now the customer forgets that your going out on a limb to help them when you really don’t have to….so now you’ve tried fixing a situation and it keeps backfiring multiple times and it’s a never ending cycle until you wash your hands of it and take whatever backlash their going to do to you or say about you…..

[@HiPlains1]

And the wife is already doing that on FB. So the damage is already done. About all he can do is tell that garage to do the warranty work on the check light after its fixed. And I mean just making a phone call. The family will be responsible to take it there for the work etc.. If I were the dealer I would not touch that car again. After they crashed it they own it. They didn't take the buy back and dealer should not have to resume a crashed title. No way.

[@j.i.martin5496]

The collision damage is completely separate from the deal. The owner's decision to retain the vehicle, despite buyback offers, clearly places the onus for physical damage losses on the owner and their insurer. Indeed, the logical and only appropriate solution is for the owner to see the insurance damage claim through, and have that damage evaluated by a licensed damage appraiser in concert with a licensed auto body shop. Once the vehicle is restored to pre loss condition, you can then buy it back for the purchase price if so desired. On a separate note, based on what you've said here, I'd consider buying a car from you. Got anything unusual from the 1980s or 1990s? Rock on, and keep the faith.

[@markleblanc3447]

They don’t want to file a claim on the accident because the kid is sixteen, their insurance rates will go ballistic.

[@johnwartjr]

If the child had wrecked the jeep with no mechanical problems, they’d still be in the same position.

[@pauliEcord7622]

The wreck is on them, not Craig's problem. They fix crash...very generous if you buy back after they fix crash!!

[@natmidnite]

I was reading down till I saw this one. Its not a "tough one". If you don't want the Insurance Company to see that your dippy daughter crashed her new car in five minutes, then you suck it up and pay! Leave Craig alone, get out your wallet and start counting. You don't throw people (Craig) under the bus so you can slip away quietly.

[@teejayleduc9208]

Amen 💪👌 dont feel bad you did more than plany others! When i Buy a use car i know that something can break...and i Will not start to put the garage or whoever under the buss because you Never know with mecanic ! That father have to LEARN the hard way and thats it! Not you Graig ✌️👌

[@HiPlains1]

@@natmidnite Yes it sounds like the family got pretty dark over this. Money can do that. But all of this is on them. Not Craig. Craig needs to accept that and move on. Sounds like he has already lost much sleep over this one and a ruined vaca. Time to give that father some tough love and truth of the matter.

[@kimberlytaylor9327]

I love your transparency. It's such a hard position to be in as a small business owner. It's obvious you're trying to do what is right for all. I think the best solution is to have them fix the damage sustained in the vehicle then buy it back. If they don't accept that option then they are on their own.

[@bruinlane]

Of course there is NO WAY you can buy it back wrecked, but the only solution I see is for the family to fix the Jeep (whether they file on insurance or not) and you buy it back. You are right that no one will be happy and you won't be made whole, but that seems to be the fairest solution for everyone involved. Crappy situation for sure.

[@michaelmulder8498]

There is an old saying that goes you bend it you own it. If they want you to buy it back then you should expect them to return it the way they got it any decent person would

[@CowboyCustomsLLC]

As a small used car dealer myself this is so relatable. I had a similar situation happen a few days ago regarding a mistake I made on the warranty (my first time selling a warranty) learning as I go. I offered to refund the warranty and then they accuse me of doing it on purpose and demanding I take back the vehicle even though the warranty was a completely separate transaction. I hate being accused of being a liar, this job sucks sometimes.

[@jero2385]

Hi . I am looking to start my own dealership. Do you mind sharing your experience. What obstacles did you encounter? And did the dmv give you hard time to give you the license?

[@JHargraves1182]

I used to sell cars at a small dealership very similar to yours. We went above and beyond to make sure the car was right before the sale and stood behind it post sale. I remember a few times going above and beyond after the sale to fix issues but with some people it just wasn’t enough. I don’t see anything wrong with asking them to have the accident damage repaired before you buy it back. A lot of dealers would just tell them they are out of luck, you have gone so far out of your way to help these ungrateful people out! I live in Michigan and after watching this video, I would gladly travel to you to buy a vehicle! Keep up the great work sir!

[@BigBossIvan]

As I’ve grown older and been on the receiving end of colder, this is ultimately their failure in Full. You’re a saint to offer to buy it back, but now that it’s nice and wrecked, that’s on them. You should have 0 remorse to say NO.

[@subiequeen]

Talk to your financial advisor/CPA and attorney. Ask your CPA or financial advisor, l if there’s something that would be a benefit at tax season. Personally asking them to chip in in the repairs, I’d never expect him to say ok but it did bite you in the end with her social media posts. There was no claim so that would be hard Bc we know they don’t want their premiums to go up. It’s something you just have to “end it” and rip the bandaid off. The longer it drags on the more they will be mad and talk to ppl. Ask your attorney if there’s anything they may do against you and if there is something you can have them sign to say they won’t do any slander/sue if you do what they asked buy back damaged car for selling price not including the $1,200. But not sure how they would feel about that. Then put that puppy to auction. But i would protect yourself. Give them what they want, it’s the cost of doing business. I agree they should of had. Sold it back the 1st time you offered. Next time alway CYA (cover your ass) have everything in email, certified letters, letter head mailings, txt. I don’t like phone conversations for serious topics, I always like to do a follow up email stating what the conversation was about to keep it document and keep everyone on the same page and to make sure nothing was miss understood from the conversation.

[@eternitystudios9046]

I worked at a used dealership and this stuff just happens sometimes, most people take the buy back, we did that a lot and I personally would’ve forced them to take my buy back offer if they were people who could ruin my reputation. Those Jeep’s are a mountain of issues sometimes. And if they really didn’t I would let them know to go through the Jeep warranty so if they’re mad at someone it’s the giant Jeep dealership instead of me.

[@Lonesygamer]

Have them pay to fix the damage, Then buy it back. Its only fair to you after all you been through, They knew when they bought it that it was used anything could go wrong. He should have bought new if he wanted a warranty

[@pizzonona]

Just the way you handled it, being upfront honest and telling him and his daughter that I can't go further with any repairs, That I already spent thousands of dollars on trying to make the right thing and taking care of repairs that I wasn't obligated to do, explaining them this stuff are rare but they do happen and that I'm really sorry for everything but sometimes everything goes left...

[@simisonicblack]

The entire head is usually the normal repair. Cylinder 2 miss fire is usually because of a cracked valve. I had the same issue in one of my Jeeps. It was a 2016 JKU Rubicon. They didn’t take it apart completely but knew it was a common issue. We removed the head and sure enough, the valve was cracked and it was just cheaper to replace the entire head.

[@brianaugust1594]

Exactly…you got to the Route of the Problem, WHY Craig DIDNT do that to Begin with us Beyond me, a Simple Google Search could Reveal that too!! Craig should have at Least researched the Problem, dollar to a Donut that’s why the Original owner traded it in!!

[@aurellleshi9779]

You did above and beyond, kick rocks. Don't care should have bought a warranty Can’t believe how people are!!!!!!

[@76pilotpeters43]

Once you offered to buy back the car, they assumed responsibility. You continuing to repair it was above and beyond reasonable. I would love to buy a car from a dealer like you.

[@tocacarcraze]

Sometimes you need to burn all bridges , it's a situation where they just want to walk away without taking any responsibility ..sounds like a bad divorce

[@wyattsexton7083]

It's amazing what you do to go that far for customers! In my experiences the used car dealers sell the vehicles "as is". I've bought lemons before and it was always up to me to fix them. They wouldn't help me with anything. So now I do my research on the vehicles I'm interested in and see how reliable they are before I buy. And I don't expect much from the dealer for repairs.

[@dilbert9120]

Regardless of whether it was sold as seen or not. Your reputation is everything. Thats more valuable in the long run than a 2or 3 k loss on a vehicle always

[@LatersOnTheMenjay.]

If I was mediating this deal then here's how I would sort it out and I would give Craig first right of refusal at this offer because technically he's not obligated: - Family has the jeep repaired under their insurance - Jeep is returned to Craig repaired - Craig pays the family $1,200 for their contribution to the engine work - Craig puts the Jeep through the auction within 60 days (enough time to have warranty work done to the engine if necessary) - Family receives whatever the car achieves at Auction less Auction fees/costs (presumably less, but on the off change it breaks even or sells higher then they receive their original purchase amount) - Family agrees not to disparage/negative review The net result would probably be a few thousand loss to both parties due to the money spent on diagnosis and engine repairs, but ultimately Craig could have refused any service because the car was sold 'as is' and they also lowered the value of the car when they crashed it.

[@tommyboyGT350]

You went above and beyond your duties .

[@AnthonyLT1]

I understand 100% the way you feel now and the headache that is try to get a solution in a vehicle when is in a customer possession, and worst things keep happening not related to the issue with you. In my opinion since you offered to buy the jeep back before, now that it is an accident on it, customer first thing they should do is to try to get a total loss on the jeep and get paid to go into another jeep. If that insurance company can’t pay for a total loss, they need to get it fixed and then you can negotiate with them to buy it back after it is fixed. You can’t take the problem to get it fixed mechanical and cosmetic

[@TheClintonics]

I feel you. I own an insurance agency. They can have the insurance check written to you. As soon as you get the check you can buy it back at their full purchase price and the extra $1200 just to smooth it over. Then you get to decide what to do from there.

[@mexicanspec]

Would an insurance company fix a Jeep with rocker damage? I see Jeeps in Copart with minor rocker damage and they get totaled.

[@canadianconcretepumper1979]

I think your manager’s solution is brilliant, and more than fair. The fact that the buyers even suggest you buy the vehicle back at full purchase price, crashed, is completely unreasonable and in my opinion speaks volumes as to their character.

[@Berven-gf9jq]

If she had accepted your offer to buy the car back from her this hole thing would not be a thing at all. And who the hell gets a $13.000 car for their 16`th birthday? Had it not been enough with $6.000? What a sick world! Great upload by the way, Sir 🙂 Best regards from a car detailer in Norway.

[@ricksturdevant2901]

@Berven-gf9jq - - - you might be shocked by how many people buy their 16-year-olds really good cars and spend quite a bit of money doing that. I used to live in Oklahoma and this topic wasn't a thing. Then I moved to San Diego California, and I am utterly shocked how this is a very big deal here as well as a high school graduation present. Idk, lots of people in California have lots of money to buy expensive gifts for their sweet 16-year-olds & their HS grads. 😮

[@yaakovgluck1899]

I would recommend initiating a conversation with both parties involved, preferably with the assistance of the mutual friend as a mediator. In this conversation, you can eloquently present both sides of the issue and express your genuine desire to rectify the situation. By approaching the matter in this manner, it is likely that the individuals in question will be more receptive and may perceive your efforts as a sincere demonstration of your commitment to their satisfaction. This approach can also strengthen your professional relationship with the mutual friend, potentially leading to continued business referrals and fostering a sense of care and goodwill towards your clients.

[@mdoneg]

I take full responsibility for used cars that I purchase. “As Is” no warranty. The daughter got in an accident. There needs to be an insurance claim filed. They fix the body and then sure, buy it back.

[@HiPlains1]

I don't agree. It no longer has a clean title. They could have taken his offer before but they didn't. I'd give them the option to have that garage to the warranty work to fix the check light or offer the depreciated value of the vehicle. Sounds like the crash will likely depreciate the value a good 15-20 percent. Either way they have to fix the damage that they caused.

[@tgunn8705]

They should’ve filed an insurance came and got the repairs fixed. If not, you should not have to buy it back. That’s my final opinion.

[@cammylawd]

Craig I’ve just read some comments and it seems you certainly are a fair guy think you’ve helped enough and who buys a 16 yr old a $16000 car or in real money £12000 pounds ! Mad good luck and excellent videos 👌

[@dawn2788]

As soon as it was a lemon, you have bought it back period, for the sale price, insisting to buy it back, regardless what the daughter still wants it. (that was your mistake, letting the daughter dictate she should still have it) Now, they fix the accident damage only, then you buy it back, seems like the only solution left.

[@JRobertson-w1o]

They bought it with no warranty. You tried to make it right until their daughter wrecked it. It's theirs now.

[@alexflosho]

Gotta love the stealerships. "Oh yah, you need a head." "Well why?" "Psh I dunno. Just replace it."

[@haydnjohn3758]

As you have said in past episodes, it's a gamble when you buy used vehicles. They could of purchased warranty, but didnt. You went above and beyond, taking it back to fix for them. It is unfortunate for them, but nothing is a guarantee with used cars. After the daughter wrecked it, they would have been on their own, especially after their expectation of you buying it back "as is".

[@HiPlains1]

Yes that was completely unreasonable and why Craig should just say I'm out. Tell them them just that. They can't expect him or any other dealer to assume the damage they caused. Because no dealer will. There is no logical reason to. The family is being unrealistic and emotional and if they keep it up Craig will probably just tell them to keep it. I know I would. Insurance will fix the car and that garage will redo the work for the check light. At which point they can sell it if they want.

[@CityMotorsllc]

I know this is an old video and I am going to watch the rest of this series for sure. Just wanted to drop a comment and let you know, I know exactly how you feel! I have been in the business since 1995! We are selling machines with hundreds of moving parts, manufactured by people who hate their jobs, that will one day break and that can always be purchased somewhere else cheaper. I am literally facing this exact fight with a customer on a 2015 Wrangler right now. We are chasing a cyl one misfire. In the end, all we can do is treat them how we would want our kids to be treated if they were in this situation. I give a 6 month/ 7,500 mile warranty (powertrain) on every car and I do not charge markup on extended warranties at the time of sale. Keep doing the right thing!

[@eostrike]

My opinion is for them to turn it into their insurance and get the damaged repaired. They will be out the deductible but that's not your issue. Then if you want piece of mind buy it back from them and put this to bed.

[@muckraker610]

I'm not going to say anything about *nice guys finish last* because that's a defeatist attitude. But you were doomed from the get-go here. And then add the emotions of a sixteen-year-old girl to the equation....YIKES!! Unless I missed it, I would like to know how many miles the Jeep had on it, who is REALLY at fault for causing the accident and were there any traffic tickets handed out? Why in the world would your buyer be against having their insurance company repair the damage?? I think there's a multitude of factors hear that you are not being made aware of. I totally get that you want to be good to your customers, but sometimes, you also have to be good to yourself, and there is nothing wrong with that. At this point I would only accept them getting the Jeep fixed on their time and dime, and then un-do the whole transaction and return the Jeep to you. Don't allow yourself to be railroaded. You have been more than fair.

[@davidbenji1]

Craig, to begin with, NONE of these people have any right to be mad at you. You've literally done NOTHING wrong and you've done EVERYTHING possible to be reasonable to get the car repaired in a timely fashion and even offered multiple times to buy it back. In fact, you've gone above and WELL beyond any obligation on your part so kudos to you for being such an outstanding dealer! Now, regarding these folks wanting you to buy back the car without their repairing the damage first, that is SO not right on their part. You didn't say whose fault the accident was so I'm going to guess it was the girls fault and they don't want to file a claim because her insurance will skyrocket and they will have to pay the deductible. If it wasn't her fault, then the other party should pay which should be no problem. Who knows, maybe it wasn't her fault and they were getting a check from the other insurance company for 3 or 4 grand which is why they are willing to eat the $1,200 because they will still make money on the deal? So personally, I think they are trying to take advantage of you at this point by asking you to buy the car back with the damage. As many others have said, they should fix the damage before you buy it back but you should also reimburse the $1,200 because most likely, the damage that occurred to the engine was not related to the way it was driven and then they will be made TOTALLY whole. I think the lesson to be learned here is when you sell a vehicle that is not known to have GREAT reliability, insist that the customer purchase a warranty.

[@chrissiano381]

The one mistake he made, was sending the car to a mechanic that doesn't not speak english.. I have said he sent his Audi to the dealership for repairs, why not this car.. If you mechanic can not fix it, then bring to dealer or one of the bigger shops.

[@mr.c5411]

Your shop manager nailed it!!! They fix it and you buy it back! That's more than fair. People can Suck sometimes, you're doing life right brother!!!

[@mph5896]

Have them fix the collision damage and buy it back. Including giving them the $1200 back. Even though it was a 12-13 year old "as-is" vehicle 🤐 I wouldn't even bother trying to find them another Jeep unless they asked. If so, treat that like a new deal. They prob won't want to do business with you again anyways.

[@lightning_blue1747]

That is what I was thinking too

[@PunchbagMTB]

I agree to many posters on here, they can't expect you to buy it back damaged for the original purchase price, your manager is correct, get them to repair it and then offer the original purchase price.

[@darrylnewton9010]

i commend you fo going the extra mile, word of mouth is everything

[@MrInternFTL]

Glad you're doing something, most dealers just claim as is

[@joesmith9483]

you offered to buy the car back before the accident. I'm not sure what else you could have done better. You seem like an honest guy and really want to help the customer. I would purchase a used car from you if I needed one.

[@alansoler2653]

Bro, F that!! You've done more than enough! Worse case is let them fix the damage and then you buy it back get the the engine part fixed and unload it.

[@danielcurtis1454]

Man as a small auto repair shop owner for 30yrs in CA, your description of being on vacation but still dealing with the Jeep and all that's involved with keeping the customer happy just gave me so much anxiety!!! Ugh! I have been there way too many times! Its hard to he honest and have integrity isn't it? I don't sleep at night when customers aren't happy. And tell me WHY IT'S ALWAYS FRIENDS AND FAMILY!

[@penworks4x]

They were treating you like a mechanic, which you specifically got out of the business of car repair. in this scenario I would just make sure they know it is now their problem. The more you do the more they want you to do. I would not buy it back unless they take off the cost of repair , it's their deal that it was wrecked. It obviously wasn't such a lemon that it couldn't be driven.

[@hakes2]

Perfect example of owning a company

[@Jack_Naumo]

Craig you have gone above and beyond for the people… I cannot believe they have the nerve to ask you to buy it back after it has been damaged… please do the right thing, tell them they are on their own at this point… they are acting UNREASONABLE

[@ericjones4368]

Their gonna try and take him to court

[@fiero880]

As a Jeep guy, sorry to say, but the dealer knew the correct repair for the cylinder 2 misfire. Replace the cylinder head. Trying to save a few dollars came back and bit you. So many cylinder head replacements have been successfully completed overs the years.

[@JD-xy6qk]

As others said. The only deal is they fix the damage with their insurance. You buy it back for the purchase price and give them back the $1200. That’s the only way to make it square with the friends, these people still won’t be happy but you’ll know in your heart you did the right thing. This comes from a person that just lost 5k due to a used car dealer and similar mechanical issues. Bought for 17, found problems week one and needed over 10k in work to make it right. Dealer bought it back at 12k. I know you’re better than that.

[@jfejfe8757]

He already did the right thing. I learned the hard way that when you buy a used car, you should buy warranty.

[@xDarkAngelxc]

Wow.....I'm glad you at least got some of your money back. Buying used cars can be a huge nightmare.

[@weldingjunkie]

truth always lies in the middle as they say. hes done enough.

[@vetteluvnh]

Started with part 3 and worked my way back to part 2. Glad you found a solution. Next time my wife and I are in the market for another vehicle, we're coming to Danville to buy from you. You're a good dude! Been a huge fan of the channel since you had 6k subs.

[@orionschroeder9401]

Craig, first and foremost, you're a good guy! Many used car dealerships would have NEVER gone above, and beyond the way you have in this, COMPLEX situation. She crashed the Jeep, they need to at least step up, deal with the accident claim, and even if you buy it back, they need it cosmetically returned to you in good condition, despite the mechanical issues. Whoever did this "engine work", "warranty work" clearly didn't fix the problem! Have them deal with the insurance for the accident repairs, you buy it back and deal with the engine repair, and send it to auction. This Jeep clearly is a lemon 🍋 as you said, and once all is said and done, and you've off loaded this nightmare, life will go on. I am so sorry to hear your family vacation was disrupted as it was, you deserve better. Take care, stay safe and well, cheers!

[@todtalk3912]

In 2012 a huge majority of these engines were very likely to fail, 2012 and some 2013's n it got better after that, but there are hit or miss later models with identical problems. A lot of these jeeps the motors were replaced from jeep if u had a good dealer and it occured within warranty. Unfortunately, a lot of people put low miles on a lot of the special edition, and in general, these r toys for people with money (i.e. a 3rd vehicle, so it's only used when they are playing in it). Look it up. They had serious issues most were fixable. However, some had deeper issues that the blocks were replaced. 2012 is one year wrangler to avoid always as a used car buyer unless it's proven to have been fixed by a good shop.

[@warrenguy442]

I had a few initials thoughts: 1) if you didn’t want to diagnose it and told to send to their mechanic, don’t be shocked with their mechanics request for a new head. 2) it’s not legally on you to make it right, but if you want a successful small dealership, that’s what you do. 3) I don’t feel that they should’ve had to pay anything to fix the engine problems. It’s not really their fault and it’s not 100% yours but at the end of the day, that’s the right thing to do and I think that’s how you build a good brand with repeat customers. 4) your manager’s idea is the most common sense thing to do at this point 5) I don’t feel bad about the complaining about working during your vacation. If you own a business, own it. It sucks working long hours and during vacation, birthdays, etc, but that’s what you signed up for. Best of luck to you and them on deciding the RIGHT thing to do. It sucks to lose money on your end but I think that’s part of keeping a “good name” in the community.

[@jeremyTallen1]

In the car business it seems like situations like this always happen when you're trying to help someone you know out.

[@paulsolovyovsky1702]

when you return something you return it in the same condition as you sold it. Buy it back after they fix it, take half the hit on the 1200 and get it fixed under warranty. If prices are higher you can sell it for net zero after it's sorted

[@johnRedfern]

You have went above and beyond and did your best,People can see that.

[@JakeWheeler]

Offer them to take it to a body shop and have the repairs quoted out from the wreck. Buy it back from them for (purchase price + the 1200 that you had them pay for the repair) - the quoted repair cost from the body shop. Seems pretty straightforward and honest at that point. It's a headache for you but then at least you can jump down the throat of the shop with the faulty repairs and get it taken care of properly on your own time, and if the body damage is something you can fix then you earn a little bit of your sunk costs back that way

[@jeremyjones8872]

Im dealing with issues with my silverado for over a month and over 1k in fixng and its still NOT FIXED so i get it from customers point BUT when you buy a used car you buy a huge risk,so i think dealing with used cars you went wayy to far to make them happy,sometimes things go bad and you gotta be thankfull for all the times it goes great👍👍

[@bikeman1x11]

early 3.6 in 2012 - had a head issue that was a recall and extended warranty. You offered to buy it back 2X- its on them and now its damaged so too bad on them- First car fior teen- civic, accord, camry, corolla. You did more than you have to- with the crasdh its on them

[@mynameisDav]

It is possible that the jeep was fine after repair and the check engin light came back up for something else. Also, the fact that she continued driving the Jeep after the check engine light came back on instead of bringing it back has to be a responsibility on the girl. There's also the possibility that she crashed the car and then the light came back on.

[@andydhillon1977]

Sorry to hear the troubles. I know exactly what you're going through. Most people don't want to be reasonable. They like to blame. It's tough dealing with people.

[@themadmanexperiment8910]

Man your deserve a Trophy for going above and beyond in my book and don’t put too much wait on so-called Friends I’ve been there and I have lost a lot but your family comes first I just lost 41k last month to so called friends and now I’m car less and homeless sometimes we can only do so so much for others ,and the truth is you were very Fair! We can’t please everyone! God bless & Great Videos!

[@David-zp7sc]

I think you made all the right decisions as a dealer since you opened and learned from mistakes. what your doing for them since the beginning is good on your side. I think only you can make that call now because for a guy with a good heart as you your reputation is everything.

[@BillyBob-vz8ol]

I agree, have them repair the accident damage, and you buy it back as it was when it left the lot.

[@Tooooooneitup]

Don’t buy it crash! If I would be you yes I’m not a big fish but I do love it passion flipping cars and never have to deal wit issues such as big dealers I hope it gets better on ya end Craig 💯

[@joeyf4454]

I own my own Auto Repair shop in Port Charlotte FL. Although "Rare", sometimes we get cars that just eat you alive. You handled it right man. I take a loss every now and then because its good business. You'll always make your $$$ back Craig. Write it off and keep doing the right thing. You handled everything perfectly. You offered to buy it back how many times now? You can only do so much man. I NEVER had any luck with those Jeeps. I think they're awful but, If you've had "better" luck with them, more power to you man. Take it to your body shop, get a 100% accurate estimate, Have them take the insurance check, give it to you (and keep the $1,200.00) and give them back the remaining value. Every body's "Less Unhappy". Just an Idea.

[@randyledford385]

You went above what you should have done the customer first should have bought a warranty second they bought as is I agree with what you came up with at the end have them fix the damage and then you buy it back that is really the only fair way to settle this

[@thetruth4566]

Kudos to you for going beyond what I would expect a dealer to do if I bought this vehicle. As mentioned in previous posts if they're not willing to get the damage fixed then I would tell them to pound sand. Or you could do what the fraud at car questions answered does with his customers and tells them "sorry it is sold as is,"

[@mikeh3007]

Craig - you know better than to sell that crappy toy to a 16 year old girl. Your conscience is bothering you for that sale. Buy it back and move on.

[@tgunn8705]

As I see you offered to buy it back a third time so you did the right thing I answered when you asked us to answer

[@mikelemoine4267]

I'd push for them to file insurance and get it fixed, then buy it back. Maybe even offer to pay the $1200 they claim to have spent, it'll be cheaper than fixing it yourself. The insurance may just total it out and pay them for it, then you're out nothing. If you do end up getting it back, check the injector wire harness. My bro-in-law had one just like it and the wire insulation cracked in various places under the engine cover from the heat and the wires were either shorting out or corroding from lack of insulation to protect them. New harness was fairly cheap and not that bad to put in, and solved the problem.

[@DC-bm7oz]

Craig, the answer is get a honest in writing estimate of the damages, then refund all and any money that was out of their pocket minus the estimate amount and let the chips fall where they may

[@wxseth]

A few points: 1. YOU went ABOVE and BEYOND most used dealers. 2. No, they are NOT entitled to get their "money back" for purchase price, especially after you offered MULTIPLE times to buy it previously. 3. The wife. She was being pretty petty IMO posting about the Jeep and throwing shade at your business. Its not as if you ghosted them, you worked WITH them to try and come to a reasonable resolution. This is one of those "between the cracks" situations. You were honorable and tried your best to resolve the issue. At the end of the day, business is business. Side note: This is the part of owing a small business no one talks about, everyone thinks its "easy" and that every business owner can "afford" to do whatever they want, etc. Reality: owning a business is a labor of love. The countless unpaid hours, the time away and or distractions from family. Customers have a responsibly too, and that's to be sympathetic to honorable business owners.

[@Rjako]

Most used car Dealerships give a 30 day/3,000 miles warranty. This buyer did not buy an extended warranty so after the 30 days, it's on the buyer. Also, always have a pre-purchase inspection done on anything you buy. It may be the best $175 you ever spent....

[@jackb1000]

I totally agree w/JTBurkard! That is absolutely fair considering you agreed to buy it back 2x pre-accident. Ironically the Jeep ran fine when the girl wrecked it.

[@alphonsetawil8672]

U seem to be a fair man.u tried to make it rite..ure not a jerk in any way.think about it u being a smart business man with a good hart u will find a way...I've been warching ure videos u have a btfl family. I am a ny gye..middle age lol..little older. I hope theses words help u..i belive in ure hart ure a good gye.....be blessed...alphonse brooklyn.