Food Theory: McDonalds WANTS It Broken! The Secret of McDonalds Ice Cream

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Have you ever gone to McDonalds dreaming of some cold, satisfying ice cream only to find the machine is BROKEN? Theorists, I sense something is afoot here. Today, I'm getting my metaphorical hands dirty and wading into the melty mess to find out if something shady is going on. I don't think anyone is prepared for what we are going to find...
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Credits:
Writers: Matthew Patrick and Tom Robinson
Editors: AbsolutePixel , Jerika (NekoOnigiri), and Danial "BanditRants" Keristoufi
Assistant Editor: Caitie Turner (Caiterpillart)
Sound Editor: Yosi Berman
#McDonalds #IceCream #McFlurry #McDonaldsIceCream #FastFood #FoodTheory #MatPat #GameTheory #FilmTheory
Research:
wendys/status/934...
mcbroken.com/
• The REAL Reason McDona...
www.mirror.co.uk/news/us-news...
www.wired.com/story/they-hack...
www.npr.org/sections/thesalt/...
people.com/food/mcdonalds-fra...
kytch.com/landing
www.mashed.com/135144/the-rea...
/ 906228262904766
www.pinterest.co.uk/pin/73852...
www.franchisedirect.com/foodf...
www.fastfoodmenuprices.com/mc...
www.ftc.gov/tips-advice/compe...
uk.practicallaw.thomsonreuter...
• Ace Attorney Hold it...
www.law.cornell.edu/uscode/te...
en.wikipedia.org/wiki/Motor_V...
en.wikipedia.org/wiki/Electro...
static-pt.com/modelManual/TAF...
www.repair.org/stand-up

[@TheRealGuywithoutaMustache]

I always thought McDonald’s always has their ice cream machine broken, because it was never working in the first place.

[@hckinwoofer3435]

I’ve had McDonald’s ice cream tbh it’s not that good

[@madnessarcade7447]

I heard from one person who worked there from a. Video on yt that they are mostly never broken but the stuff to refill the machine is heavy and they employees are too lazy to pick them up

[@TheHotBlade]

And what have you learned now?

[@NikkiTheViolist]

they probably bought it broken /my guess

[@Extremezotako]

Yeah

[@8Spikey]

I remember when my son and I walked into a McDonald's and they said that only the ice cream machine was working. We looked at each other and wondered if we were in an alternate dimension.

[@shekosheko725]

Wowww kzbin.info/www/bejne/fIS2d5qNoamVgLc.

[@justafan9206]

... Heal thy burgers.

[@knightseeker8248]

This is the most funniest comment I have ever read ngl XD

[@mixmix7954]

wow 5 bots in the replies

[@219GeorgiaRoseXxX]

@@mixmix7954 just report them

[@elenasch4963]

This is thing that "mcdonalds ice cream machines are always broken" is so funny to me. Here in Chile, mcdonalds ice creams are so popular that there are mini stands of Mc that only sell the ice cream. I never were in a Mc where the machine dosen't work, just has one or two time the classic "we are out of ice cream", but does where really late at night, so I guess it doesn't count. Sorry for the bad english btw

[@Icarus_with_better_wings]

That's so weird! Maybe it's just an American thing, because the ice machine has never been broken here in Canada. Although, I rarely go to McDonald's.

[@LordSandwich27]

@@Icarus_with_better_wings Same in Poland, I've never encountered a broken machine and I eat a lot of Mcdonalds

[@allencoverss]

same here in mexico it has happened to me multiple times that the ice cream machine is the only thing working lmao

[@revolvingworld2676]

I'm sure cold or frozen foods are really popular in hot places like Chile or Mexico

[@drishalballaney6590]

Same here in India as well, there are stands which are exclusively dedicated to MacD ice creams

[@kingkong4ever]

I worked at a McDonald’s for 13 years and yes machines were constantly breaking down. Not just ice cream but the espresso machines as well

[@bumblebee7547]

Thats just what they want you to think

[@RafaelMunizYT]

13 years? do you still have your sanity?

[@kingkong4ever]

@@RafaelMunizYT no not really

[@jijsjab1234]

Just work in England! Ours never break!

[@bumblebee7547]

@@jijsjab1234 It's proper cocked innit, how astute mate that's some shiny blimey limey timely fantastically foulley, how do you do it is quite a ludicrous marvelous tardis carjacking fountainlicious day today is it not?

[@synber]

i live in norway and i've honestly never encountered a "broken" ice cream machine at mcdonalds, the closest i've gotten is once at burger king

[@mrnoiceman3897]

Oh god, 2 bots already in the replies

[@danilapolesciuk4316]

Same i live in Lithuania

[@ahmadpickett]

I live in the US and never had one broken when ever I wanted it

[@BlueSodaPop_]

I've never seen a broken one either, but that might be because I'm living in a small town in the middle of nowhere xD

[@kronosbach5263]

I am Safrican and same, weordly enough

[@rossmanngroup]

What's most interesting to me is how this slowly creeped in. 50 years ago we were a culture that took such pride in repairing what we owned, having the freedom to repair what we own, extending the natural life of our own property. It's not like someone flipped a switch and then magically, everything from cameras to medical equipment to agricultural devices and consumer electronics were all unfixable. It was a slow creep over time to the point that most people didn't even notice until past decade. Thank you for going over this that more people have an idea what is happening, so that hopefully we can reverse it together!

[@regiliok]

im kinda sad u didnt flame apple some more

[@sameeknowsitall]

@@nifa7231 do you live in an orphanage?

[@artofluss9131]

Polo g was lacking and got.... kzbin.info/www/bejne/qHm8YXqcprqgock

[@DangelGames]

Yea... I really hate when Logitech told me they cannot provide me with schematics for keyboard (g710) that they don't even sell for like 5 years due to "Company policy". Hope you in America will be successful and change the rules so everyone can benefit because EU would take another 10 years to atleast start researching this topic :|

[@crimson5pider]

It's also a matter of keeping the economy from crashing again, that was one of the real causes of the great depression. Too much supply and no demand

[@RaphaeLoh01]

I used to work at McDonalds, and it was my job to clean the ice cream machines once a fortnight. Because apparently cleaning the entire kitchen, while still making food and restocking the restaurant by myself as the night shift wasn't enough work... I had to pull it apart, scrub every piece, and then put it back together. The "self-cleaning" is always the reason the machine stops working, a few times I even had to empty the machine of the hot shake and ice cream mixes.

[@thomasslone1964]

I'm just glad to see this quality KZbinr still surviving, I'll watch ads for you bud keep it up

[@YRTTSSFS]

wholesome

[@mc-cd3od]

this didn't age well

[@Gabzew]

​@@mc-cd3odwdym,he just wants time with his family?

[@BalintCsala]

When I was working at mcdonalds, I once had the question of "Why am I even working here for slightly over minimum wage, when they could easily create a machine that pumps out burgers flawlessly without ever dropping one", then the next second when one of the cashiers told a guest that the ice cream machine is broken, I came to the sudden realization that "Oh yeah, it'd just be broken all the timr"

[@WackoMcGoose]

Also, there was literally an entire episode of Jimmy Neutron about why you DO NOT AUTOMATE AN ENTIRE FAST FOOD PLACE...

[@InnerBeast325]

@@WackoMcGoose Eh, that was more due to Jimmy's faulty programming, arrogance, perfectionist attitude, and lack of Three Laws compliance.

[@asherthe3rd]

@@InnerBeast325 who invited this guy

[@asherthe3rd]

@@InnerBeast325 jk

[@-TheBugLord]

@@InnerBeast325 The three laws compliance is entirely science fiction that came from a book written in the 1940's. That is a common error people make though. AI safety is way more advanced than that.

[@Higherdisk]

Most of the time ours is “broken” it’s in heat mode and the customers understand “broken” better than it being in heat mode.

[@cujoedaman]

"We're sorry, our ice cream machine is being sanitized to ensure your safety". To the typical Karen that translates to "We're the worst people in the world because you can't get your entitlement in a cone".

[@ezekielwolff3125]

we have to clean ours once every few days which takes several hours and half of someone’s shift

[@majinally3527]

@@ezekielwolff3125 i got yelled at one time for it being in heat mode. i literally showed the person how it was coming out and they didn’t care. that was the day i stopped taking orders. my male manager went OFF on them too

[@303elliott]

This is the answer

[@petelee2477]

Why not say the machine is being maintained fot quality assurance instead of broken

[@whitestar7641]

My friends who I know have told me that when they worked for McDonalds, the reason they told people their ice cream machine was broken, almost all the time, was because they just didn’t want to fill or clean it. That’s just in my area though.

[@Simon-xu2qm]

As a person who has worked for McDonald’s the reason the ice cream are always down is because some stores don’t clean or maintain their machines daily and can cause malfunctions. Trust me we get upset about this to because we have to do a refund and that takes time out of making stuff or helping out other people with orders and stuff like that. But as always another great video.

[@AcmeRacing]

A piece of industrial production equipment that requires ideal conditions to work is a poor design. We're talking about a minimum-wage mostly part-time workforce being expected to coddle a delicate machine while putting out high volume/low cost food. Is it any wonder they don't take the time to master every detail of the care and feeding of a Taylor C602?

[@iankelts5863]

I’ve worked at a McDonalds for about 7 months now and I can confirm that it’s usually just because new mix got put in the machine and it’s still just ice cream soup. I’ve seen people try to serve the super liquidy stuff in shakes and people get pretty mad about it. It’s just easier to explain that it’s broken rather than not ready yet.

[@sosexyimsexy1673]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@rottengalaxy]

The ice cream mix is always liquid until it comes out of the machine.

[@iankelts5863]

@@rottengalaxy Very true. I’m saying that even when a fresh batch is being dispensed it’s still noticeably softer and more liquidy than a batch that’s been in for 20-30 mins or so.

[@somerandomname3124]

Then just tell me it'll come out liquidly so I at least have the option to drink my liquid milkshake quickly. I'm TRYING to give you my money, at least give me the option to.

[@HereticalGaming]

It takes like 5 minutes. I did the deep clean on the machine every 2 weeks. (Take it all apart and clean everything and put it back together). That mix is ready to go in minutes. Plus when new mix is added there is still plenty in the barrel that won't be liquidy.

[@Mldy96]

Right to repair is really, really important, especially when big companies like Apple are notoriously bad at fixing their own products, but your local small repair shop downtown which is a jack-of-all-trades can not only do it faster and cheaper more often than not, they may also treat you less like an idiot and more like an actual human being.

[@jojidubi4]

Agreed. Unfortunately, I found out recently firsthand at a local repair shop that Apple can straight-up tell your devices to perform worse if they detect parts that didn’t come directly from them.

[@jannikheidemann3805]

@@jojidubi4 I'm not uninclined to believe that and it wouldn't suprise me at all. But before I let my confirmation bias delve myself into believing it, I have to ask for an actual measurement supporting that claim.

[@gghostmanerepost8041]

My sister and brother work at McDonald's and they say a lot of times the ice cream machine do work but they just don't fill like serving it which u say to them that they should be fired

[@alexwalker2582]

@@jannikheidemann3805 Rossman Repair Group kzbin.info/www/bejne/q2ivgJ-gntd5bMk I didn't feel like going all the way back to the videos where he ranted about the specific issue that Shiny is referring to but this one should illustrate the point I think.

[@yourfriend4147]

kzbin.info/www/bejne/rIjPp3WDbrSYba8

[@mattnordsell9760]

When I used to work at McDonald's, there were 3 different models of ice cream machines with 2 being different versions of Taylor and then there was another brand as well. All 3 broke down regularly and needed to get repaired. I'm drawing a blank at which brand the other one was, though.

[@seewaage]

I'm so glad to see this video! I thought I was crazy b/c every time I go for ice cream, the machines are always broken.

[@Ian-Studios]

True story: I used to work at a McDonald's and almost *everything* broke except the ice cream machine,the only time it "broke" was when one poor soul put milk in the machine instead of the ice cream mix It took a few hours to clean it out but after that it was fine

[@Ace-jk8mq]

Same here. Those of us who had worked there for awhile didn't think anything of asking them to put more mix in the machine. When we saw the machine going haywire we all collectively sighed at the fact we let the newbie do it...

[@im_mattwilkins]

Same! Here in Australia it's exactly the same. We had our own maintenance guy fix the machine

[@uprising3851]

one of my co-workers does that on purpose sometimes when it’s overwhelmingly busy. i’m surprised he hasn’t gotten fired yet

[@avalonpage5985]

do you live in my down, lol

[@ander_1O1]

I never understood the joke of “McDonald’s ice cream machines always broken” cause whenever I asked for it I never experienced that so 👀

[@jexusli1240]

😂 neither have I. Every time I ask they always have it so idk what's up with everyone else.

[@moonlightdreamer4957]

Same here lol

[@imdoominic5715]

It mostly depends on the mcdonalds here where i live its a 50/50

[@flowey389x5]

Respect Same man.

[@xerotheprotogen4281]

ah, I see you are lucky as well

[@TheBeastlySort02]

I love the newspaper in the beginning, especially the article about the chef training the rats to cook. Its a cute story and a nice nod to Ratatouille!!

[@DanicaOfficialYt]

According to Matpat, one of the reasons might be Taylor’s machine is made to be broken on purpose meaning mcdonalds can only repair it using Taylor’s services that requires payment therefore making more money.

[@Randoom252]

New Food Theory: How many breadsticks can you order from Olive Garden before they run out?

[@anne-mariegauthier3541]

lol

[@soupmansebi1067]

*INFINITE BREADSTICKS*

[@Bluebedo]

"Yes"

[@thezuguprojectANTHONYALBANESE]

it's one of those mysteries of the universe we may never know.....some things are better left alone:) That whole spacetime continuum thing.

[@ProfessionalBugLover]

@@soupmansebi1067 YES

[@Just_Pele]

The ice cream machine at my McD's isn't a Taylor, it's a Vevor. How? 2 franchise owners signed their contracts during a time when Taylor was having labor disputes, and rather than lose the franchisees, McD's allowed a change in the contract. That means there are 12 McD's in the USA, in TN and GA, that have soft serve machines made by Vevor. And you know what? I've never seen their machines on the fritz.

[@pandoravex4791]

Oh that’s interesting!

[@leprechaunbutreallyjustamidget]

That's because their business model isn't a scam

[@eliasmarbina2279]

i actually never heard of any ice cream machine in mcdonalds being broken in my life

[@dollarcostbackpacker1226]

@@eliasmarbina2279 you live outside of rhe United States? I am getting the impression its an American thing.

[@eliasmarbina2279]

@@dollarcostbackpacker1226 i said i live in chicago, part of the united states. ive never heard of a broken ice cream machine in my life. i checked that website for broken iceream machines and only 4 were broken in chicago, guess chicago is really lucky or something

[@Oddmochi]

Mat pat is so funny I can’t wait for the next season to start I can’t believe I just watched him and he is the most beautiful man ever I can’t believe that he was born with that beautiful face and he was a very special man and he is a beautiful person I can’t wait till the end to the end to the end to see what you do with this man I am very happy to have him as a part in your family I am very blessed and blessed and I am very thankful to you and all of your friends for your service to

[@j4mm3r61]

10:49 that, to me, just sounds as a threatening...

[@thedragonchampion9421]

As a previous employee of McD's, there is a FEW ways to "fix" some of the errors. When the machine has a heat cycle error all you had to do to fix it is just turn it off and back on after being turned off for 20 seconds. ALSO SCREW THE FUDGE PUMPS! THEY ARE THE WORST

[@justwildan3963]

69 likes

[@muddybuddy9299]

I agree, the fudge and caramel pumps were the worst.

[@boldbriggan]

Literally why are the pumps so tough? You have to put a decent amount of force into them and half the time they don't even work

[@notahotshot]

"Screw the fudge pumps!" Giggity.

[@stevenkramer3431]

@@notahotshot Look, "screw the fudge pumps" is not an excuse for some juvenile, uncouth, off-color -- oh, who am I kidding. It is. It absolutely is.

[@tiborklein5349]

Johnny Harris made a video about this: "The REAL Reason McDonalds Ice Cream Machines Are Always Broken" It's really interesting, I recommend watching it wholeheartedly.

[@Rockglory]

Watched that video a while ago, better than this one

[@deactivated24]

I agree, Johnny goes more in depth with this issue

[@Kinsata]

It feels like Food Theory has seen this video. It feels like the topics follow beat for beat. What the machine does. The relationship between Taylor and McDonalds, and then the Kitch.

[@gordon_bradley]

Seems like food theory ripped him off and couldn't even credit him

[@tumamaencosplay]

@@gordon_bradley Seriously, is it that hard for Mat to just say at the end "Shoutout to Jhony for inspiring this video, if you are hungry for more details go over to his channel"??

[@berryboi565]

in my town the main McDonald's in town had its machine broken for a little while, but then it just recently came back up and you are able to use it again. glad to see my McDonald's has the money to fork over for a repair

[@annearly3200]

I used to work a summer job in Denali Alaska. We had an ice cream machine that we had to break down and set up every day. We actually wasted more ice cream cleaning and purging it than we did selling. At the end of the season when we were closing down for the season. I tossed a piece of the machine away so it would not work.

[@Carterthielftw_]

Its awesome to see Right To Repair becoming a mainstream issue. The fact that people are actually against it is mind boggling

[@topher3693]

I don't think "people" are. I think money floating around in ad-space is and that most people don't really think about it. I've never explained it to anyone and had them be like "wait, isn't replacing a battery dangerous?" I am a BMET and we all want this nonsense to end.

[@filmandfirearms]

@@topher3693 I would imagine most people think it's dangerous. When I suggest to people that they should change their own oil, their response is usually that it's either too difficult or too dangerous. I've worked auto service, and I know it just plainly isn't. I can do it in under 20 minutes with shop equipment and still under an hour with about $300 worth of stuff I have at home, and safety precautions are really simple and easy to remember. Another good example would be Oregon repealing the ban on pumping your own gas. People freaked out about that, saying it was difficult and dangerous. I'm sure you, like everyone else in the world outside of Oregon and Japan, knows that it is neither of those things

[@yourfriend4147]

kzbin.info/www/bejne/rIjPp3WDbrSYba8

[@knighthunter1791]

Basically find a third party who can do the same repair, or even better, for cheaper.

[@doraemon9196]

kzbin.info/www/bejne/nZbGkGaXdsiHbJo

[@gibbysmoviecorner8286]

Haven’t watched the video yet, but I will say that, for the 8 months I worked there, it was legitimately broken. Constantly.

[@madnessarcade7447]

I heard from one person who worked there from a. Video on yt that they are mostly never broken but the stuff to refill the machine is heavy and they employees are too lazy to pick them up

[@callmesummon]

I feel so bad for you, your replies are filled with bots and only 1 real person (excluding me) lmao

[@jmtrad1906]

5 of the 7 comments are bots. How sad.

[@Junk_Druggler]

@@jmtrad1906 6 out of 9 now, we can win this battle!

[@AmberbubblesX]

@@madnessarcade7447 I work at one and I assure you that never is the case where I work. That'd just bad employees and management where you're talking about. Our ice cream machine will just randomly spurt out melted ice cream and it will need to cool down. So we say it is broken or not working. And about the being cleaned, lemme tell ya it needs those cleanings. It's gross. I've found curdled milk on top of and around the machine tips and surfaces. Never though has anyone not gotten the ice cream mix cuz they were lazy.

[@Rabidragon9241]

As a sonic worker, I wish our ice cream machines didn't work

[@Yippee1517]

I love your intro And thx for the theory!

[@TheCreepypro]

the idea that this somehow makes them more money than having an operating machine that is always selling ice cream is crazy to me

[@TheSteelmushroom]

Well those soft serves🍦 cost like a dollar each and repairs are probably hundreds to thousands so it would make Taylor stock value higher for investor then McDonald would get from selling ice cream to be honest.

[@CaTastrophy427]

@@TheSteelmushroom But McD's also loses money paying for those repairs, no? Those shareholders are paying themselves, right?

[@TheSteelmushroom]

@@CaTastrophy427 Maybe, generally when cost goes up for a company then said company charges their costumers more for cost but it's an assumption at this point unless McDonald puts out their financial publicly.

[@Icecoldyoungster]

@@CaTastrophy427 its actually the franchise owners that have to pay out of pocket to repair them and because of that, they choose to just leave them broken sometimes

[@two_number_nines]

@@CaTastrophy427 no McD wins here. francise restaurant owners pay taylor to fix their machines and taylor has a contract to share some profits to McD.

[@laurenhawes7201]

I also recommend Johnny Harris' video on this. It has the same format in the beginning and goes a little bit more in depth about the technical side. But ultimately concludes that Taylor earns more from fixing the machines than selling any tech, so their partnership with McDonalds allows the company to continually scan the returns owners out of more money.

[@DoctorGentleman]

Ohhh that's why I was thinking I'd already watched this lol

[@aparajita1998]

Yes! I knew I'd watched a video about the ice cream conspiracy before, that's the video I was thinking of

[@phoreal22]

Even after watching I agree, Harris was in more depth.

[@jorgefreites8727]

That Johnny Harris is fantastic too

[@yourfriend4147]

kzbin.info/www/bejne/rIjPp3WDbrSYba8

[@jess5691]

I used to manage a froyo place, and we used soft serve machines. I had to do breakdown and manual cleaning every day plus extra maintenance constantly, and those o rings are basically made out of cotton candy. Replaced so many of those suckers!!

[@peterpie9079]

Once again, Matpat has come through with another reason to not take notice of the Golden Arches as you drive past all the fast food places on your way to your grandparents house. P.S can you do an episode on brain freezes, in the spirit of the ice cream machine and the cold weather

[@Ash_Lex]

Brain freeze is a simple autonomous action the human body undergoes when something you eat is to cold and hits nerve endings in your gums and causes your brain to interpret it as pain. You don’t need a theory episode on something that’s a fact.

[@sosexyimsexy1673]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@velvetbutterfly]

@@Ash_Lex I believe it's more specifically the upper back of the throat? Or there are multiple points. Inhaling cold air can also trigger it if your internal temperature is substantially different from the temperature of the air

[@lillylandry54]

Altho, their drinks have the best value

[@ibdoomed]

This, just join the arch boycott.

[@miritskeen]

Im usually a bigger fan of GT and FT but these real-world theories are quickly becoming some of my favs, Love learning abt things I can use in my real life and sound smart using!

[@MrScorpianwarrior]

FT, as in Film Theory. Not FT as in Food Theory. Took me a second

[@puppies.and.pumpkin]

I agree! The other channels are fun but I've actually had conversations with friends and family about what I learned here.

[@Stop1601]

Idk why but mattpat’s thai video came to mind. Where he brought up the fact that not everyone plays the same games or watches the same movies, but everyone has to eat. I’ve been skipping a ton of film theory and game theory lately because I know nothing about what’s going to be discussed, but I always watch food theory.

[@MediumCheeseCurd]

When you said FT I thought you were talking about food theory 😂

[@mrsleakyshit]

Yes, I’m loving these disguised ads for Mc.D’s, made to look like theory videos.

[@TheRand0mF0lk]

I have NEVER EVER IN MY LIFE found an McDonald’s icecream machine broken.

[@user-vz6mj5rk1b]

The MacDonald’s mashing is never broken when I go

Johnny Harris deserves the recognition of being the one who truly brought this conspiracy fact to the masses..

[@priyadarshananand2894]

yes

[@masteroogway3040]

yes

[@zane_sadauskis]

True that, how ever it is in the description

[@antarixpawar7897]

Yes

[@joecaljapan]

Why would you copy and paste my comment, kind of weird dude

[@mpeppelman]

You're forgetting one important detail on the repair service stuff Mat: McD does not pay Taylor, the franchisee does. Enforcing the use of Ice-cream machines with frequent breakdowns costs McD corporate literally nothing, but brings their partner Taylor more revenue.

[@stan110]

That is also the reason why some locations have broken machines for a long time, because they are not willing to spend another bucket of money on a machine that they would have kicked outside of it wasn't for the rules.

[@Craxin01]

Such a massive conflict of interest. Corporations are incentivized to serve their shareholders and not their customers, in this case their franchisees, which make us, the end customer, even less served. We need business to be incentivized to provide satisfaction to their customers and not people who have nothing to do with the day-to-day operation of the business.

[@jannikheidemann3805]

That is not a free market, nor efficient use of labour or capital. Even by free market capitalist standards that is just scummy.

[@chrisbowe4238]

I know I've watched this... where was it? on here or somewhere else? it also had something on how to bypass the failed self clean cycle

[@cubicinfinity2]

It was implied. Also kind of stated later.

[@Sarlasmancranmaji]

Here in Costa Rica, i have never seen a broken ice cream machine, and i see the same ice cream machine from Taylor, and those things are open all day, with a lot of people in line They even have locations just for their ice cream, and those are always on go

[@spdandme1453]

As someone who works at McDonald’s 2023 in the UK I have noticed the main problem with the machine is these three things 1 people haven’t been taught how to use it probably and therefore the ice cream is often not chilled properly and therefore you get runny ice cream and milkshakes. 2 the machine is being cleaned/ refilled 3 the base product (the thing that makes Ice cream or milkshakes) has run out so u can’t make the ice cream Sometimes but I don’t see this as often is the toppings for the Ice cream has run out and therefore the ice cream has been taken off the till, so there is ice cream but not toppings to make them and there is no option to just sell plain ice cream so the ice cream just get taken off the till completely

[@bonkygaming5504]

As someone who's worked at McDonald's for a few years, I can confirm that the shake machines were designed poorly. The most common reason for a shake machine to go down is the heat cycle failing. At the end of the cycle, the machine checks the mixture temperature, and if it's off by even 1 degree, it fails and locks itself up until next heat cycle is successful or is reset. Another reason for it to go down is if the machine is not brush cleaned (which is a pain to do). If not brushed cleaned, it'll go into freezer lock and won't work until cleaned, that's why we say "it's down for cleaning".

[@wioi]

LOL you just have to turn it off for 30 seconds and it works again

[@bonkygaming5504]

@@wioi if that worked for yours then that's actually pretty dope. Unfortunately we had to access the motherboard and reset it, not hard either, just was a pain to do.

[@user-wr7dg3mx4b]

I remember someone forgot the turn the cooler on and when I tried to make a vanilla shake I was violated by the machine shooting liquid shake mix everywhere I was already have a fee days of awful mental health so me being emotional at the time almost cried-

[@bonkygaming5504]

@@user-wr7dg3mx4b lmao I've also had moments where it was off all night and the next morning after I turned it back on and went to try it out, it exploded shake mix everywhere. My pants were covered and the cup was blown out of my hand.

[@ChaoticNeutralMatt]

They have no reason to fix is because contract. Another guy did a deep dive on this.

[@Nyan_Japan]

If you’re interested in learning about how the whole ice cream machine repairing Taylor stuff came to light I highly suggest watching Johnny Harris’ video on the same subject, I think he was the one who started or at least popularized the conspiracy a lot more

[@firefly314]

Yes! That video is amazing.

[@kiskadee321]

Johnny Harris is awesome.

[@AyakoHideko]

Yea :D I saw his video first and honestly, I loved his presentation since he basically outlined his entire process when it comes to stumbling upon the conspiracy itself ^^

[@RituPepper]

Yup, highly agreed

[@tumamaencosplay]

I'm seeing it now and honestly, just makes this video as a summary from that one to make some quick bucks

[@haruhisuzumiya6650]

Thanks for the hard hitting journalism of Johnny Harris

[@tazgr33ngames95]

Matpat talking about the amount of upkeep an ice cream machine takes while I stand here with my cast iron skillet...

[@neotuxxedo]

To be honest, I have almost never encountered a McDonald’s without a broken ice cream machine

[@thesupernaturalhouse]

Same, I've never been to one where it's broken

[@mariomaster101official]

True

[@jbezoarjr5269]

Me but the opposite lol, it’s never been broken for me

[@missicequeen2963]

I've actually gotten icecream from mine

[@madnessarcade7447]

I heard from one person who worked there from a. Video on yt that they are mostly never broken but the stuff to refill the machine is heavy and they employees are too lazy to pick them up

[@Nick-fm5uv]

So glad Johnny Harris dove into this subject so that others became aware

[@roxii7190]

I’m from Saudi Arabia and frankly I’ve never encountered a broken machine, anytime I’d order a McFlurry it’s always there. I think this case is special for the US

[@JohnMcSpringle]

Yeah, I'm from Europe and it's the same here

[@arshadmajid3623]

I live IN the US, yet I've never encountered a broken machine

[@OJBABY]

I haven't and I don't work at McDonald's but my friends and my sister have and the reason that machine is broken is for the same reason the frappe machine is sometimes broken. The employees tell you that so they don't have to make them. They also do break down very rarely but maintenance is usually done in the machines overnight so it's good to go for morning shift and so on.

[@kitkatbug1]

being a McDonald's employee my particular store, run by people who own 15 stores, are actually suing the company who provides the machine because of people thinking stuff like "it's broken on purpose", we don't want it to be. why would we want customers to cus us out and yell at us? the providers are milking us for money and having us take the brunt of the public's displeasure

[@LiamNajor]

I mean...it is...Tyler made a flawed machine with the full intent of generating a repair racket.

[@jonkeathegamer]

The title is referring to the company, not the employees

[@nathanielweller25]

@@jonkeathegamer yes but keep in mind the company and more accurately the franchisees have to pay money each time they call a mechanic out to LOOK at the ice cream machine and more to fix it when it is broken.

[@tammyjasonglass-de-poole9928]

But it's the franchisees paying those bills, not McDonalds. McDonalds has little incentive to choose a machine that is better for franchisees and the public. That's the root problem here--the decision makers aren't the ones buying the machines and have different incentives.

[@azareii]

@@nathanielweller25 The franchise looses money; the corporation is utterly unaffected.

[@kaitlyn3386]

I asked someone who works at McDonald’s why the ice cream machine never works, and he said that if the machine is just very very slightly dirty it’ll shut itself off until it’s perfectly clean. So they have to tell customers a lot that the ice cream machine is down again so they can clean it for the 100th time that day

[@moo_spree4546]

ooooohh thats why....

[@Aiantaschr]

But apparently, that's only a problem in the USA! Nowhere else in the world does Mcdonalds not have a working ice cream machine! I have never had a McDonald's machine be broken in my country

[@itsannaluh5362]

@@Aiantaschr there’s McDonalds ice cream in Brazil

[@YoungJay5597]

i'm forced to counter argue this explanation, when i worked there the manager performed a deep clean once a week, and i don't have any explicit memory of it being down to be cleaned, except one time, which didn't even occur until the day before it was planned to be cleaned. i do, however remember telling a lot of people that the machine was down. the kicker is, we said it to everyone after 10pm, because it'd be shut off every day at that time. i think it was something about how it was better for the machine to be off than to be on all night, only being used a handful of times. and it made it easier on the crew since there were only a few of them at night. ****edited because i forgot to mention we always claimed it to be broken because there's no counter argument to that. if we said it was turned off, many people would expect us to turn it back on for them. but as crew, we don't get to make that decision.

[@bishbash4111]

Same thing in uk mate they lie!

[@gachaleaf1551]

Meanwhile me in Europe, where the machine works nearly everywhere

[@Logic6405]

Fun fact: I just started working at yogurt mountain and they also use Taylor machines. The first day I heard how the machines break all the time and everyone hates them. I told them that the company also made stuff for McDonald's they all were amazed and said it made so much sense. It was hilarious honestly, but yeah if you're yogurt mountain isn't serving a certain flavor cuz of a machine, you can thank Taylor

[@Meme_Lord1802]

Taylor: **Gives owners a special permit machine** Kitch: **Makes a device to access special features** Taylor: no this isn't how you're supposed to play the game

[@allu4130]

fr

[@hackyjacksgaming693]

Same br

[@atzina._.luhv1]

It’s kytch, not kitch.

[@DeletedDevilDeletedAngel]

@@atzina._.luhv1 they deserve the new name

[@spark2736]

Taylor: **Trys to steal software and idea from Kytch** Kytch: **Sues Taylor for thevery** Taylor: Now wait a minute....

[@esmeraldagreengate4354]

The McDonald's I worked at would have the machine do a heat clean once a week in the morning. For some reason we were told to tell people the machine was broken even though it was just stuff off for cleaning. I have no idea why because I'm sure I would have been yelled at less if I could have just said it was being cleaned 🤦‍♀️ the real conspiracy is that McDonald's just hates their staff

[@LiamNajor]

The ticketing system can't even wait 2 goddamn seconds to print the label until the order is finished, and it'll put the order you need NOW behind one you need later. Then bitchass mcgee (manager) decides it's my fault, and not their shitty system.

[@nathanielweller25]

Why didn't you just tell them it was being cleaned anyway? I always do and I've been a manager there for almost a year.

[@googoogaga7986]

EXACTLY

[@godlessdeath8745]

once a week!? it should be doing a heat clean once a day and being fully taken apart and cleaned every 2 weeks

[@esmeraldagreengate4354]

@@godlessdeath8745 you are right. It was the full clean I meant. We did it once a week and heat clean every night. I confused them I wasn't the maintenance person I was just there every morning it was being done.

[@cormyn]

I used to work for a McDonalds franchise. We used a different model, we had separate ice cream and shake machines. I don't remember ever having a Taylor tech in to service our machine, I just did it. There were two reasons our machines were ever down, because it was time for cleaning and if it locked up. Regardless of the heat cycle, every two weeks we were required to take the machine apart and clean all the parts and clean out the hopper. I'd usually do this early in the morning since fewer people want ice cream or shakes at 8am. But that thing would lock out if the night shift forgot to fill the hopper up the night before and it went into it's heat cycle low on mix. If that happened I was the only one in the store that was trained on how to disassemble and reassemble the machine and if was my day off, good luck getting a hold of me. At that point it was easier to just tell people it was broken then it needed cleaned.

[@josephpatti2835]

Mcdonalds should pay you a bunch of money. I want to go get a cone from Mcdonalds now.

[@TimeBucks]

I have never had any problem with McDonald's ice cream machines.

[@DarkPniEntanglrDarkPniEntanglr]

m.kzbin.info/www/bejne/e2G9qZp_ap6Sd80

[@greatthemeedits1252]

Must be nice

[@Breadcrumbs407]

I guess you're McDonald's favorite person :/

[@LucyWest370]

Same

[@SapSapient]

Me neither. Not that I get McDonald's ice cream more than once per year.

[@I_am_Echo]

I remember that Johnny Harris did this exact topic like, 8 months ago. It's nice to have more exposure on this topic.

[@shekosheko725]

Wowww kzbin.info/www/bejne/fIS2d5qNoamVgLc

[@cg_4209]

After watching this, I realized this is more of a culture thing. McDo's in the Philippines don't really have this problem, or at least not as frequent like in the US. If anything, the ice cream (The Sundaes) of McDo are so popular, my hometown has 2 McDo stalls just for their ice cream, and there's at least 2 McDo chains in the city too.

[@artuitous]

We just repaired our dryer not to long ago. We repaired it ourselves with a part from Amazon. So this is rather interesting.

[@TheColdOne]

I keep hearing about this phenomenon but have yet to ever experience going to a McD's with a broken ice cream machine.

[@fireball1249]

I didn't even know they had Ice Cream Machines.

[@kaejamieson1458]

Me eithee

[@LiviTech]

@Beast 😈 You have one 3 second video...

[@Schutte897]

Maybe it's an American thing. Never experienced it in Europe

[@justinfarischon7868]

Also don't remember going to a McDonald's and having the ice cream machine broken. But at the same time I don't remember ever going to McDonald's in ordering an ice cream.

[@maihesham8199]

Well, what’s weird is, here in Egypt, I never came across a “broken” machine. Ice cream is always available in any branch. Literally.

[@sallymolly8994]

Lucky

[@bluesrike]

Same here in the Philippines, a country with a tropical climate. Climate that should make ice cream machines break. But I don't think I've ever been told that their ice cream isn't available because their machine is broken. And I think I know why: 1. The Philippines is much smaller than the United States. So if service technicians do have to go around and repair machines, their travel time between stores is much shorter. 2. The tropical climate means there's a strong demand for ice cream and other cold treats like milkshakes, pearl shakes and milk tea nearly all-year round. If McDonald's machines kept failing here as often as it does in the US, other international competitors like Dairy Queen and even local fast-food chains like Jolibee and Chowking would easily scoop up their market share. The demand is so strong that some branches have kiosks either integrated into the building or separate from it but still within their compound that only sell desserts where you could line up outside and get their cold fix quicker as opposed to going inside and waiting in line with everyone else dining in or ordering take-out.

[@CompletelyNewguy]

this is probably because the make more money selling the ice cream that it's worth the repairs.

[@bartoszmaczka3170]

Here in Poland I've never encountered broken Ice-Cream machine. I suppose it's US only issue.

[@eliasmarbina2279]

here in chicago, i checked that website for broken ice cream machines only 4 where broken. never heard of a broken ice cream machine in my life smh

[@TatZuoRayLapin2.0]

As a worker There's 4 things that could happen It's on heat mode It's being clean It's not full Or it's actually broken Consider the first the options first

[@suerootes9771]

One time my cousin mali moo told me that McDonald's ice cream machine weren't broken , and i think that made sense

[@marcelodefreitas5675]

As a McDonalds employee, I can attest to the stupid O rings. Literally had our machine stop working 3 times in a month because the O ring kept breaking. We had to wait about 4 days each time for a technician to come in.

[@johnjoe69]

Just have spare O rings on next time.

[@Nothing-mx2wk]

@@johnjoe69

[@johnjoe69]

@@Nothing-mx2wk

[@noobattempts]

@@johnjoe69 they wold still have to wait for the technician

[@charleskeifer2914]

O rings were a standard replacement part delivered monthly with food deliveries in a box from Taylor that had gaskets,brushes, plastic pieces, lubricant, to enable McDonald's maintenance crew to properly maintain the machine as one of their daily jobs I was maintenance and a manager for McDonald's for years and you should have received replacement parts regularly but that was then in 2000 2005

[@PotPynamite]

Loved this one! Right to repair is becoming more and more prevalent, and the more people that know about it, the better off we as consumers are!

[@shekosheko725]

Wowww kzbin.info/www/bejne/fIS2d5qNoamVgLc.

[@agentwolf5305]

Or they could be like one of the McDonalds in my area. Outright said a lot of the time they’ll lie about the machine being broken just so they don’t have to clean it. Also, last summer DQ and McDonald’s in my area were fighting and sassing each other via their signs. DQ said “Funny, no one asks if our ice cream machines are broken.” I forgot the other messages they shared but it was so funny 😂

[@ankomitarashi-488]

Worked for mcd for several years. During that time, we maaaybe had to call out a tech ONCE to maintenance it. The main reason it ever went down, was either because the night/early morning crew forgot to do the heat cycle (yes, you can start it manually if it doesn't do it automatically), or because of it's automatic function to shut down for it's cleaning on a timed schedule. When it shut down for its cleaning schedule, you could not use it again until the ice cream base was drained and all the necessary parts were taken out of the machine. Once the main spiral in the machine is removed, a 5 minute timer counts down on the machine. During that time, you clean the parts, clean out the drums that hold the ice cream, and when the timer is done, you can put it back together, add the ice cream, and switch it back on. The whole process only takes about 20 minutes uninterrupted plus another 20 minutes or so for the machine and ice cream to be ready, but because of the amount of parts that need to come out and be put back, there is usually only 1 or 2 people that actually know how to do it/are trusted to do it properly. At the store I worked at, only 2 people knew how to clean the machine and both worked morning shifts, so if they weren't there when it was time for cleaning, there would be no ice cream until they worked again. Also, no matter what you told people, they would just declare it as 'broken'. Originally I would tell them it was down for cleaning, but then they would either ask how long it was going to take and get mad at the answer to that, or just say it was broken anyway. Sooo I just ended up telling people no ice cream, it's down lmao

[@shellder_cashman8635]

As a McDonald’s employee the ice cream machine isn’t broken, it’s just hard to clean

[@bookswithbek2702]

Liar!

[@dojyaaan5814]

Hard to clean because it’s broken

[@delbeto982]

@@bookswithbek2702 It is. The machine takes a stupidly long time to clean in a process that will lock it up for ridiculous reasons we can't decipher because the machine's error codes are a complete mystery except for the technicians we have to call and then waste money over, what turns out, we filled it a little too high, or the temperature didn't heat up enough to "properly" clean. Sigh...

[@Sapphire-qo2ij]

@@venia..4529 nice botting you have there

[@charleswaldon8362]

Yup

[@copperk-9]

A friend of mine used to work at a McDonald's and they always said that the machine cleans itself and they can't stop the cleaning cycle. So they always say it's "broken" because that's easier to say than "it's cleaning itself and we can't turn it off or stop it."

[@brandon10301991]

Not really. Broken sounds like incompetence. Cleaning is just a natural machine cycle process. I would much rather hear cleaning than broken. At least you could come back when its done. Who knows when a "broken" machine will be fixed.

[@Memoreism]

That's poor planning to have the machine cleaned during open hours.

[@copperk-9]

@@Memoreism From what my friend told me, the machine automatically did it and there was no way to stop it or schedule it for any particular time. So it wasn't really staffs fault because it just would start cleaning when the system detected it needed it I guess.

[@copperk-9]

@@brandon10301991 The reason my friend told me normally they said it was broken was because when they said it was cleaning people would either immediately tell them to turn it off, which they couldn't, or would come back every few minutes or so to see if it had stopped cleaning and clog up lines. By no means is it a perfect solution. It's just what my friend told me her staff would all do to keep things running smoothly.

[@amberharmsen2497]

they dont clean themselves i worked at a mcdonalds you physically have to take the parts out clean them lube the parts and put it back together it takes 2/3 hours

[@chadvannord6235]

I'm a manager at McDonald's and I'll tell you one thing, there's a whole different story to why the ice cream is broken when it is

[@davidboda1640]

Spill the beans already

[@TheCatholicNerd]

I mean I love the irony of using Mario for the plumber. You replace that plunger with a crescent wrench and you have the same logo that Nintendo used for their exclusive repair service back in the '90s

[@emj7336]

I used to work at a McDonald's as a shift manager, and the rest of this video aside, the moment you said "those o rings are not made to last!" I practically screamed in frustration from the memory.

[@ScottyWiard]

SAME!!! Our machine was rarely ever down, but if it was, it was because we only had one person who knew how to do the weekly manual cleaning and if she missed it, it was down until it got done.

[@benjaminc924]

I work at a McDonald's, and I'm very interested in your take matpat. I can confirm it legitimately breaks. I still have emotional scars where it exploded on me when I decided to actually test it it was working myself

[@gamingchamp6728]

Poor man your only 2 comments are e-prostitutes Oof

[@psykolikwid]

Lmao @Champ I’ll also throw you a comment too, bro- never mind those e prostitutes!

[@benjaminc924]

@@gamingchamp6728 I didn't even know these kind of comments existed lol

[@andreisa8553]

They are everywhere and they are super annoying

[@benjaminc924]

I'm sorry guys, I had to like my own comment. I had to be like number 69. Nice...

[@kristinlambert8811]

I miss the chocolate ice cream, it's sad that McDonald's only has vanilla ice cream

[@georgeedward602]

They brought back the chocolate and a mix..ya know twisty vanilla and chocolate together. Think it was in mid 2022 when the one by me brought it back.

[@kristinlambert8811]

@@georgeedward602 they don't have the chocolate ice cream at the McDonald's restaurants in Oklahoma

[@georgeedward602]

@@kristinlambert8811 They will bring it back. They got rid of it like five years ago or so here but brought it back last year.

[@kristinlambert8811]

I remember back in March my boyfriend asked me to order an ice cream cone and I wanted chocolate and a worker told me that all they have is vanilla and I didn't want vanilla and he told me order vanilla and after I said I don't want vanilla a supervisor told me she can add chocolate syrup

[@georgeedward602]

Look at the workers before you order ice cream there. If you don't think they have ever cleaned their room or washed a dish...pass on the ice cream. Those things are a pain to clean and while most cleaning is done by heat and time you still need a couple clean hands to finish the job.

[@josuevaldez9663]

A friend of mine told me they say it’s “broken” because they do not want to clean it up after. Especially in night shifts.

[@shekosheko725]

Wowww kzbin.info/www/bejne/fIS2d5qNoamVgLc

[@Misshowzat]

That's low... but understandable

[@sirandrew6383]

your right it rakes like 1 hour to clean so they just say its broken my mom used to work there

[@tommyroark1368]

You are all dumb. Working as a 3rd shift manager it was never "broken". It goes through a heat cycle that repasturizes the mix inside keeping it bacteria free. It's not that it's not broken.

[@AmberbubblesX]

@David Sabados ok no, we say it's broken because it will sometimes randomly spit out melted disgusting glopy ice cream so we have to let it cool down and fix itself. That's why we say it's broken.

[@amandadadesky5192]

One of the best purchases I made during the height of this pandemic was the ice cream churn attachment for my Kitchenaid mixer. (Well, I also got those Dash My Pint mini ice cream churns for my kids, too, so they won't fight over what flavor to make.) Soft serve is great, but me and mine are all about homemade ice cream these days.

[@kaldo8907]

Why not homemade soft serve?

[@Craxin01]

@@kaldo8907 Most of the time, when you make ice cream at home, it's finished at a soft serve consistency, but it also melts very quickly. I usually make large batches and then firm them up in the freezer, which is what most home ice cream makers do. There are also specialized recipes that don't even need an ice cream maker, just whip the dairy to a whipped cream consistency before freezing. It's damned hard to keep the ice cream at a soft serve temperature, which is why those soft serve machines are so expensive. I've owned a few different ice cream makers, and if you're willing to make a small batch and eat it right after it's done, there's no reason you can't.

[@sosexyimsexy1673]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@josephgrace5955]

Thank you for mentioning the code! I would get looked at like I was I liar when a customer asked me once in my youth why we couldn’t just fix the machine ourselves and I told them that a tech shows up, enters a code NO ONE ON TEAM KNOWS and tends to fix the problem in 20 minutes

[@user-kn5so5gp8m]

I believe everyone that has had to deal with the abuse of the customers should be compensate. After years later I'm glad the truth is finally shared.

[@carterholcomb1072]

Dang, I knew right to repair was a big issue, but I never thought about how much stuff it actually encompassed. I only ever know about it from cars and farm equipment.

[@Qwerty-yp3jq]

Your comment got stolen

[@sosexyimsexy1673]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@void_hunter94]

The other reason, at least in my experience from working for McDonalds, was either A. lazy workers/managers, or B. customers not understanding that the machine is on an automatic timer. A. I had a manager that refused to make shakes or ice cream, & would resort to telling customers that the machine was broken or being cleaned. After a while of having our sales drop, I retorted what was really going on, & that manager was fired for it. B. Every night, the machine automatically shuts off at 2 am for the heat cleaning. Occasionally, we would have customers that would refuse to take no as an answer, or understand that the machine was about to shut off. Unfortunately, if we're in the process of making ice cream or a shake the very second the machine shuts off, it'll lock up the machine & result in us having to call the machine specialist

[@sosexyimsexy1673]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@gillianm7415]

So I worked at Dairy Queen for 6 years and the funny thing is - our stores had Taylor ice cream machines as well (different model I'm sure, but same company). Given, we had 2 at each location, so if one went down we still had ice cream (although I will say - it's annoying to run a store on just one ice cream machine. It gets really soft if a machine is used constantly). And throughout that entire time, we only had Taylor come in once to my store to repair one of our machines. We may have called a few other times, but we were able to fix it over the phone. As long as you clean your machine every week and exchange out the parts when new ones come in, they work just fine. 🤷‍♀️

[@the-red-ghost]

12:12 idk why you included Samsung as they allow third-party repairs without any issues

[@abunniesworld]

I know how much work you guys put into these episodes, but I just spent a few minutes reading the newspaper in the opening. Props to the editors especially for going above and beyond each episode. Thank you for making these episodes for us!!

[@ohnoicantthinkofagoodusern5802]

yeah, me too

[@Purrfect_Werecat]

i had to stop and read everything too xD

[@doraemon9196]

kzbin.info/www/bejne/nZbGkGaXdsiHbJo

[@nifa7231]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@BlakFoxxMuzik]

As a current employee, I can say that it's not ALWAYS broken. Sometimes the machine overheats and a mechanic has to come out, but it's not as bad as we tend to make it. And *trust me*, we want it to work as much as you do (because we can have free ice cream and other food)

[@ernstthalmann4306]

Maybe start selling ice cream bars so you just need a freezer? That would be easier for everyone.

[@ceseba9938]

@@ernstthalmann4306 lmfao did you just tell an *employee* to change the whole way mc donalds, *a multi billionaire franchise* to change the way they have been doing things for the past 20+ years ?

[@accountlol7409]

@@ernstthalmann4306 man,if only he had power over a *multi billion dollar company* As a rank of: employee

[@ernstthalmann4306]

I mean, I'm not asking this guy to literally do that. I know how private enterprises work, meaning not in the interest of employees.

[@haidyn8588]

That's just what you want us to think...

[@jimv1983]

I'd like to see an investigation on why McDonald's shakes don't melt.

[@Kingdom_Of_Dreams]

Shakes are already melted ice cream, bruh

[@jimv1983]

@@Kingdom_Of_Dreams when a milkshake gets warm it's supposed to melt. It should turn into liquid. Take a bowl of ice cream and leave it in the hot sun. It turns into liquid. A milkshake should do the same. A fresh McDonald's "milkshake" is thick but it reminds that consistency even when it gets hot. Why doesn't it actually melt?

[@ilikechickennugget9815]

me who never encountered a broken icecream machine in mcdonalds:👁👄👁

[@michaeltapibru]

Imagine going to McDonalds and when the dude says the ice cream machine is broken saying “yeah, I know why!” And explaining this whole video.

[@justaspy5605]

The fact this is even a video in the first place goes to show how many people never got their icecream

[@googoogaga7986]

I promise if you do that to me at the maccies I work at, I’ll love you for it lol, I adore food theory and the other channels Matpat is a part of

[@MABinBarcelo]

putting Johnny Harris in the depths of the description, such a classy matt pat move

[@nifa7231]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@gagemicheal7014]

Give Johnny Harris His credit

[@Panda5ace]

All of this could've been avoided had they told customers they had a cleaning mode instead of lying and saying it was broken.

[@Eric19401]

This was a very good look into the machinations of big businesses.

[@Diamond_Aura]

This right to repair stuff makes me wonder about JoyCon drift and all the failed lawsuits trying to accuse Nintendo of failing to make a good product, has MatPat done a Game Theory on that?

[@Amberthyme]

I saw this one by Johnny Harris about the ice cream machines 6 months ago: kzbin.info/www/bejne/iaOndqeJodZ9eZY Really surprised that they didn’t reference this or have a link to the map of broken machines. If you’re hungry for more check it out.

[@chacabangasochannel3695]

He coped him ngl

[@MILKGRL]

I thought I've seen this before but wasn't sure where at

[@firstname1317]

@@chacabangasochannel3695 yeah copy paste just w/ mat pat’s personality

[@maazahmedpoke]

@@firstname1317 but with significantly less filler/bloat and more content.

[@Kiiltec]

Fun fact: I only walked into 1 mcdonalds with a broken icecream machine, maybe 2 at best.

[@rphb5870]

I bought my mother a new kenwood blender last year. The old one had lasted for 40 years without needing repair. The new one could still use the old bowls. Its not that we used it every day, but this is the kind of consistency we like. Stability, something that keeps going and never breaks

[@TheTrueMorse64]

I always say this every time this topic comes up, but I used to work at a McDonalds and when we said our ice cream machine was broken, IT WAS ACTUALLY BROKEN! But I can only speak for the McDonalds I worked at. But after the restaurant got renovated we got a new ice cream machine and we didn't have any problems with it after that as far as I'm aware

[@_StarXDust_]

Same, if we say is broken it's actually broken. The milkshake machine exploded 2 days ago, it was chocolate shake everywhere😂 and if we turn on the ice machine, there's a puddle immediately after that

[@TheTrueMorse64]

@@_StarXDust_ Ours exploded too! The customer that ordered the ice cream was at the front window when it happened and my boss was like “uh do guys want something else?”

[@Thestuffnope]

@@TheTrueMorse64 How the heck does an ice-cream machine explode?

[@TheTrueMorse64]

@@Thestuffnope it explodes with ice cream