Food Theory: McDonalds WANTS It Broken! The Secret of McDonalds Ice Cream

[@8Spikey]

I remember when my son and I walked into a McDonald's and they said that only the ice cream machine was working. We looked at each other and wondered if we were in an alternate dimension.

[@shekosheko725]

Wowww kzbin.info/www/bejne/fIS2d5qNoamVgLc.

[@justafan9206]

... Heal thy burgers.

[@knightseeker8248]

This is the most funniest comment I have ever read ngl XD

[@mixmix7954]

wow 5 bots in the replies

[@219GeorgiaRoseXxX]

@@mixmix7954 just report them

[@rossmanngroup]

What's most interesting to me is how this slowly creeped in. 50 years ago we were a culture that took such pride in repairing what we owned, having the freedom to repair what we own, extending the natural life of our own property. It's not like someone flipped a switch and then magically, everything from cameras to medical equipment to agricultural devices and consumer electronics were all unfixable. It was a slow creep over time to the point that most people didn't even notice until past decade. Thank you for going over this that more people have an idea what is happening, so that hopefully we can reverse it together!

[@regiliok]

im kinda sad u didnt flame apple some more

[@sameeknowsitall]

@@nifa7231 do you live in an orphanage?

[@artofluss9131]

Polo g was lacking and got.... kzbin.info/www/bejne/qHm8YXqcprqgock

[@DangelGames]

Yea... I really hate when Logitech told me they cannot provide me with schematics for keyboard (g710) that they don't even sell for like 5 years due to "Company policy". Hope you in America will be successful and change the rules so everyone can benefit because EU would take another 10 years to atleast start researching this topic :|

[@crimson5pider]

It's also a matter of keeping the economy from crashing again, that was one of the real causes of the great depression. Too much supply and no demand

[@synber]

i live in norway and i've honestly never encountered a "broken" ice cream machine at mcdonalds, the closest i've gotten is once at burger king

[@mrnoiceman3897]

Oh god, 2 bots already in the replies

[@danilapolesciuk4316]

Same i live in Lithuania

[@ahmadpickett]

I live in the US and never had one broken when ever I wanted it

[@BlueSodaPop_]

I've never seen a broken one either, but that might be because I'm living in a small town in the middle of nowhere xD

[@kronosbach5263]

I am Safrican and same, weordly enough

[@RaphaeLoh01]

I used to work at McDonalds, and it was my job to clean the ice cream machines once a fortnight. Because apparently cleaning the entire kitchen, while still making food and restocking the restaurant by myself as the night shift wasn't enough work... I had to pull it apart, scrub every piece, and then put it back together. The "self-cleaning" is always the reason the machine stops working, a few times I even had to empty the machine of the hot shake and ice cream mixes.

[@Mldy96]

Right to repair is really, really important, especially when big companies like Apple are notoriously bad at fixing their own products, but your local small repair shop downtown which is a jack-of-all-trades can not only do it faster and cheaper more often than not, they may also treat you less like an idiot and more like an actual human being.

[@jojidubi4]

Agreed. Unfortunately, I found out recently firsthand at a local repair shop that Apple can straight-up tell your devices to perform worse if they detect parts that didn’t come directly from them.

[@jannikheidemann3805]

@@jojidubi4 I'm not uninclined to believe that and it wouldn't suprise me at all. But before I let my confirmation bias delve myself into believing it, I have to ask for an actual measurement supporting that claim.

[@gghostmanerepost8041]

My sister and brother work at McDonald's and they say a lot of times the ice cream machine do work but they just don't fill like serving it which u say to them that they should be fired

[@alexwalker2582]

@@jannikheidemann3805 Rossman Repair Group kzbin.info/www/bejne/q2ivgJ-gntd5bMk I didn't feel like going all the way back to the videos where he ranted about the specific issue that Shiny is referring to but this one should illustrate the point I think.

[@yourfriend4147]

kzbin.info/www/bejne/rIjPp3WDbrSYba8

[@BalintCsala]

When I was working at mcdonalds, I once had the question of "Why am I even working here for slightly over minimum wage, when they could easily create a machine that pumps out burgers flawlessly without ever dropping one", then the next second when one of the cashiers told a guest that the ice cream machine is broken, I came to the sudden realization that "Oh yeah, it'd just be broken all the timr"

[@WackoMcGoose]

Also, there was literally an entire episode of Jimmy Neutron about why you DO NOT AUTOMATE AN ENTIRE FAST FOOD PLACE...

[@InnerBeast325]

@@WackoMcGoose Eh, that was more due to Jimmy's faulty programming, arrogance, perfectionist attitude, and lack of Three Laws compliance.

[@asherthe3rd]

@@InnerBeast325 who invited this guy

[@asherthe3rd]

@@InnerBeast325 jk

[@-TheBugLord]

@@InnerBeast325 The three laws compliance is entirely science fiction that came from a book written in the 1940's. That is a common error people make though. AI safety is way more advanced than that.

[@TheRealGuywithoutaMustache]

I always thought McDonald’s always has their ice cream machine broken, because it was never working in the first place.

[@hckinwoofer3435]

I’ve had McDonald’s ice cream tbh it’s not that good

[@madnessarcade7447]

I heard from one person who worked there from a. Video on yt that they are mostly never broken but the stuff to refill the machine is heavy and they employees are too lazy to pick them up

[@TheHotBlade]

And what have you learned now?

[@NikkiTheViolist]

they probably bought it broken /my guess

[@Extremezotako]

Yeah

[@kingkong4ever]

I worked at a McDonald’s for 13 years and yes machines were constantly breaking down. Not just ice cream but the espresso machines as well

[@bumblebee7547]

Thats just what they want you to think

[@RafaelMunizYT]

13 years? do you still have your sanity?

[@kingkong4ever]

@@RafaelMunizYT no not really

[@jijsjab1234]

Just work in England! Ours never break!

[@bumblebee7547]

@@jijsjab1234 It's proper cocked innit, how astute mate that's some shiny blimey limey timely fantastically foulley, how do you do it is quite a ludicrous marvelous tardis carjacking fountainlicious day today is it not?

[@Just_Pele]

The ice cream machine at my McD's isn't a Taylor, it's a Vevor. How? 2 franchise owners signed their contracts during a time when Taylor was having labor disputes, and rather than lose the franchisees, McD's allowed a change in the contract. That means there are 12 McD's in the USA, in TN and GA, that have soft serve machines made by Vevor. And you know what? I've never seen their machines on the fritz.

[@pandoravex4791]

Oh that’s interesting!

[@leprechaunbutreallyjustamidget]

That's because their business model isn't a scam

[@eliasmarbina2279]

i actually never heard of any ice cream machine in mcdonalds being broken in my life

[@dollarcostbackpacker1226]

@@eliasmarbina2279 you live outside of rhe United States? I am getting the impression its an American thing.

[@eliasmarbina2279]

@@dollarcostbackpacker1226 i said i live in chicago, part of the united states. ive never heard of a broken ice cream machine in my life. i checked that website for broken iceream machines and only 4 were broken in chicago, guess chicago is really lucky or something

[@Ian-Studios]

True story: I used to work at a McDonald's and almost *everything* broke except the ice cream machine,the only time it "broke" was when one poor soul put milk in the machine instead of the ice cream mix It took a few hours to clean it out but after that it was fine

[@FTSIOBye]

Same here. Those of us who had worked there for awhile didn't think anything of asking them to put more mix in the machine. When we saw the machine going haywire we all collectively sighed at the fact we let the newbie do it...

[@mwilkins1644]

Same! Here in Australia it's exactly the same. We had our own maintenance guy fix the machine

[@uprising3851]

one of my co-workers does that on purpose sometimes when it’s overwhelmingly busy. i’m surprised he hasn’t gotten fired yet

[@avalonpage5985]

do you live in my down, lol

[@iankelts5863]

I’ve worked at a McDonalds for about 7 months now and I can confirm that it’s usually just because new mix got put in the machine and it’s still just ice cream soup. I’ve seen people try to serve the super liquidy stuff in shakes and people get pretty mad about it. It’s just easier to explain that it’s broken rather than not ready yet.

[@sosexyimsexy1673]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@rottengalaxy]

The ice cream mix is always liquid until it comes out of the machine.

[@iankelts5863]

@@rottengalaxy Very true. I’m saying that even when a fresh batch is being dispensed it’s still noticeably softer and more liquidy than a batch that’s been in for 20-30 mins or so.

[@somerandomname3124]

Then just tell me it'll come out liquidly so I at least have the option to drink my liquid milkshake quickly. I'm TRYING to give you my money, at least give me the option to.

[@HereticalGaming]

It takes like 5 minutes. I did the deep clean on the machine every 2 weeks. (Take it all apart and clean everything and put it back together). That mix is ready to go in minutes. Plus when new mix is added there is still plenty in the barrel that won't be liquidy.

[@thomasslone1964]

I'm just glad to see this quality KZbinr still surviving, I'll watch ads for you bud keep it up

[@YRTTSSFS]

wholesome

[@mc-cd3od]

this didn't age well

[@Gabzew]

​@@mc-cd3odwdym,he just wants time with his family?

[@Higherdisk]

Most of the time ours is “broken” it’s in heat mode and the customers understand “broken” better than it being in heat mode.

[@cujoedaman]

"We're sorry, our ice cream machine is being sanitized to ensure your safety". To the typical Karen that translates to "We're the worst people in the world because you can't get your entitlement in a cone".

[@ezekielwolff3125]

we have to clean ours once every few days which takes several hours and half of someone’s shift

[@majinally3527]

@@ezekielwolff3125 i got yelled at one time for it being in heat mode. i literally showed the person how it was coming out and they didn’t care. that was the day i stopped taking orders. my male manager went OFF on them too

[@303elliott]

This is the answer

[@petelee2477]

Why not say the machine is being maintained fot quality assurance instead of broken

[@thedragonchampion9421]

As a previous employee of McD's, there is a FEW ways to "fix" some of the errors. When the machine has a heat cycle error all you had to do to fix it is just turn it off and back on after being turned off for 20 seconds. ALSO SCREW THE FUDGE PUMPS! THEY ARE THE WORST

[@justwildan3963]

69 likes

[@muddybuddy9299]

I agree, the fudge and caramel pumps were the worst.

[@boldbriggan]

Literally why are the pumps so tough? You have to put a decent amount of force into them and half the time they don't even work

[@notahotshot]

"Screw the fudge pumps!" Giggity.

[@stevenkramer3431]

@@notahotshot Look, "screw the fudge pumps" is not an excuse for some juvenile, uncouth, off-color -- oh, who am I kidding. It is. It absolutely is.

[@Carterthielftw_]

Its awesome to see Right To Repair becoming a mainstream issue. The fact that people are actually against it is mind boggling

[@topher3693]

I don't think "people" are. I think money floating around in ad-space is and that most people don't really think about it. I've never explained it to anyone and had them be like "wait, isn't replacing a battery dangerous?" I am a BMET and we all want this nonsense to end.

[@filmandfirearms]

@@topher3693 I would imagine most people think it's dangerous. When I suggest to people that they should change their own oil, their response is usually that it's either too difficult or too dangerous. I've worked auto service, and I know it just plainly isn't. I can do it in under 20 minutes with shop equipment and still under an hour with about $300 worth of stuff I have at home, and safety precautions are really simple and easy to remember. Another good example would be Oregon repealing the ban on pumping your own gas. People freaked out about that, saying it was difficult and dangerous. I'm sure you, like everyone else in the world outside of Oregon and Japan, knows that it is neither of those things

[@yourfriend4147]

kzbin.info/www/bejne/rIjPp3WDbrSYba8

[@knighthunter1791]

Basically find a third party who can do the same repair, or even better, for cheaper.

[@doraemon9196]

kzbin.info/www/bejne/nZbGkGaXdsiHbJo

[@Simon-xu2qm]

As a person who has worked for McDonald’s the reason the ice cream are always down is because some stores don’t clean or maintain their machines daily and can cause malfunctions. Trust me we get upset about this to because we have to do a refund and that takes time out of making stuff or helping out other people with orders and stuff like that. But as always another great video.

[@AcmeRacing]

A piece of industrial production equipment that requires ideal conditions to work is a poor design. We're talking about a minimum-wage mostly part-time workforce being expected to coddle a delicate machine while putting out high volume/low cost food. Is it any wonder they don't take the time to master every detail of the care and feeding of a Taylor C602?

[@miritskeen]

Im usually a bigger fan of GT and FT but these real-world theories are quickly becoming some of my favs, Love learning abt things I can use in my real life and sound smart using!

[@MrScorpianwarrior]

FT, as in Film Theory. Not FT as in Food Theory. Took me a second

[@puppies.and.pumpkin]

I agree! The other channels are fun but I've actually had conversations with friends and family about what I learned here.

[@Stop1601]

Idk why but mattpat’s thai video came to mind. Where he brought up the fact that not everyone plays the same games or watches the same movies, but everyone has to eat. I’ve been skipping a ton of film theory and game theory lately because I know nothing about what’s going to be discussed, but I always watch food theory.

[@MediumCheeseCurd]

When you said FT I thought you were talking about food theory 😂

[@mrsleakyshit]

Yes, I’m loving these disguised ads for Mc.D’s, made to look like theory videos.

[@esmeraldagreengate4354]

The McDonald's I worked at would have the machine do a heat clean once a week in the morning. For some reason we were told to tell people the machine was broken even though it was just stuff off for cleaning. I have no idea why because I'm sure I would have been yelled at less if I could have just said it was being cleaned 🤦‍♀️ the real conspiracy is that McDonald's just hates their staff

[@LiamNajor]

The ticketing system can't even wait 2 goddamn seconds to print the label until the order is finished, and it'll put the order you need NOW behind one you need later. Then bitchass mcgee (manager) decides it's my fault, and not their shitty system.

[@nathanielweller25]

Why didn't you just tell them it was being cleaned anyway? I always do and I've been a manager there for almost a year.

[@googoogaga7986]

EXACTLY

[@godlessdeath8745]

once a week!? it should be doing a heat clean once a day and being fully taken apart and cleaned every 2 weeks

[@esmeraldagreengate4354]

@@godlessdeath8745 you are right. It was the full clean I meant. We did it once a week and heat clean every night. I confused them I wasn't the maintenance person I was just there every morning it was being done.

[@tiborklein5349]

Johnny Harris made a video about this: "The REAL Reason McDonalds Ice Cream Machines Are Always Broken" It's really interesting, I recommend watching it wholeheartedly.

[@Rockglory]

Watched that video a while ago, better than this one

[@deactivated24]

I agree, Johnny goes more in depth with this issue

[@Kinsata]

It feels like Food Theory has seen this video. It feels like the topics follow beat for beat. What the machine does. The relationship between Taylor and McDonalds, and then the Kitch.

[@gordon_bradley]

Seems like food theory ripped him off and couldn't even credit him

[@tumamaencosplay]

@@gordon_bradley Seriously, is it that hard for Mat to just say at the end "Shoutout to Jhony for inspiring this video, if you are hungry for more details go over to his channel"??

[@whitestar7641]

My friends who I know have told me that when they worked for McDonalds, the reason they told people their ice cream machine was broken, almost all the time, was because they just didn’t want to fill or clean it. That’s just in my area though.

[@Randoom252]

New Food Theory: How many breadsticks can you order from Olive Garden before they run out?

[@anne-mariegauthier3541]

lol

[@soupmansebi1067]

*INFINITE BREADSTICKS*

[@Bluebedo]

"Yes"

[@thezuguprojectANTHONYALBANESE]

it's one of those mysteries of the universe we may never know.....some things are better left alone:) That whole spacetime continuum thing.

[@ProfessionalBugLover]

@@soupmansebi1067 YES

[@laurenhawes7201]

I also recommend Johnny Harris' video on this. It has the same format in the beginning and goes a little bit more in depth about the technical side. But ultimately concludes that Taylor earns more from fixing the machines than selling any tech, so their partnership with McDonalds allows the company to continually scan the returns owners out of more money.

[@DoctorGentleman]

Ohhh that's why I was thinking I'd already watched this lol

[@aparajita1998]

Yes! I knew I'd watched a video about the ice cream conspiracy before, that's the video I was thinking of

[@phoreal22]

Even after watching I agree, Harris was in more depth.

[@jorgefreites8727]

That Johnny Harris is fantastic too

[@yourfriend4147]

kzbin.info/www/bejne/rIjPp3WDbrSYba8

[@mpeppelman]

You're forgetting one important detail on the repair service stuff Mat: McD does not pay Taylor, the franchisee does. Enforcing the use of Ice-cream machines with frequent breakdowns costs McD corporate literally nothing, but brings their partner Taylor more revenue.

[@stan110]

That is also the reason why some locations have broken machines for a long time, because they are not willing to spend another bucket of money on a machine that they would have kicked outside of it wasn't for the rules.

[@Craxin01]

Such a massive conflict of interest. Corporations are incentivized to serve their shareholders and not their customers, in this case their franchisees, which make us, the end customer, even less served. We need business to be incentivized to provide satisfaction to their customers and not people who have nothing to do with the day-to-day operation of the business.

[@jannikheidemann3805]

That is not a free market, nor efficient use of labour or capital. Even by free market capitalist standards that is just scummy.

[@chrisbowe4238]

I know I've watched this... where was it? on here or somewhere else? it also had something on how to bypass the failed self clean cycle

[@cubicinfinity2]

It was implied. Also kind of stated later.

[@mattnordsell9760]

When I used to work at McDonald's, there were 3 different models of ice cream machines with 2 being different versions of Taylor and then there was another brand as well. All 3 broke down regularly and needed to get repaired. I'm drawing a blank at which brand the other one was, though.

[@bonkygaming5504]

As someone who's worked at McDonald's for a few years, I can confirm that the shake machines were designed poorly. The most common reason for a shake machine to go down is the heat cycle failing. At the end of the cycle, the machine checks the mixture temperature, and if it's off by even 1 degree, it fails and locks itself up until next heat cycle is successful or is reset. Another reason for it to go down is if the machine is not brush cleaned (which is a pain to do). If not brushed cleaned, it'll go into freezer lock and won't work until cleaned, that's why we say "it's down for cleaning".

[@wioi]

LOL you just have to turn it off for 30 seconds and it works again

[@bonkygaming5504]

@@wioi if that worked for yours then that's actually pretty dope. Unfortunately we had to access the motherboard and reset it, not hard either, just was a pain to do.

[@Cryptic_Zie]

I remember someone forgot the turn the cooler on and when I tried to make a vanilla shake I was violated by the machine shooting liquid shake mix everywhere I was already have a fee days of awful mental health so me being emotional at the time almost cried-

[@bonkygaming5504]

@@Cryptic_Zie lmao I've also had moments where it was off all night and the next morning after I turned it back on and went to try it out, it exploded shake mix everywhere. My pants were covered and the cup was blown out of my hand.

[@ChaoticNeutralMatt]

They have no reason to fix is because contract. Another guy did a deep dive on this.

[@ClassOf2027VA]

Once again, Matpat has come through with another reason to not take notice of the Golden Arches as you drive past all the fast food places on your way to your grandparents house. P.S can you do an episode on brain freezes, in the spirit of the ice cream machine and the cold weather

[@Ash_Lex]

Brain freeze is a simple autonomous action the human body undergoes when something you eat is to cold and hits nerve endings in your gums and causes your brain to interpret it as pain. You don’t need a theory episode on something that’s a fact.

[@sosexyimsexy1673]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@velvetbutterfly]

@@Ash_Lex I believe it's more specifically the upper back of the throat? Or there are multiple points. Inhaling cold air can also trigger it if your internal temperature is substantially different from the temperature of the air

[@lillylandry54]

Altho, their drinks have the best value

[@ibdoomed]

This, just join the arch boycott.

[@gibbysmoviecorner8286]

Haven’t watched the video yet, but I will say that, for the 8 months I worked there, it was legitimately broken. Constantly.

[@madnessarcade7447]

I heard from one person who worked there from a. Video on yt that they are mostly never broken but the stuff to refill the machine is heavy and they employees are too lazy to pick them up

[@callmesummon]

I feel so bad for you, your replies are filled with bots and only 1 real person (excluding me) lmao

[@jmtrad1906]

5 of the 7 comments are bots. How sad.

[@Junk_Druggler]

@@jmtrad1906 6 out of 9 now, we can win this battle!

[@AmberbubblesX]

@@madnessarcade7447 I work at one and I assure you that never is the case where I work. That'd just bad employees and management where you're talking about. Our ice cream machine will just randomly spurt out melted ice cream and it will need to cool down. So we say it is broken or not working. And about the being cleaned, lemme tell ya it needs those cleanings. It's gross. I've found curdled milk on top of and around the machine tips and surfaces. Never though has anyone not gotten the ice cream mix cuz they were lazy.

[@DanicaOfficialYt]

According to Matpat, one of the reasons might be Taylor’s machine is made to be broken on purpose meaning mcdonalds can only repair it using Taylor’s services that requires payment therefore making more money.

[@ander_1O1]

I never understood the joke of “McDonald’s ice cream machines always broken” cause whenever I asked for it I never experienced that so 👀

[@jexusli1240]

😂 neither have I. Every time I ask they always have it so idk what's up with everyone else.

[@moonlightdreamer4957]

Same here lol

[@imdoominic5715]

It mostly depends on the mcdonalds here where i live its a 50/50

[@flowey389x5]

Respect Same man.

[@xerotheprotogen4281]

ah, I see you are lucky as well

[@TheCreepypro]

the idea that this somehow makes them more money than having an operating machine that is always selling ice cream is crazy to me

[@TheSteelmushroom]

Well those soft serves🍦 cost like a dollar each and repairs are probably hundreds to thousands so it would make Taylor stock value higher for investor then McDonald would get from selling ice cream to be honest.

[@CaTastrophy427]

@@TheSteelmushroom But McD's also loses money paying for those repairs, no? Those shareholders are paying themselves, right?

[@TheSteelmushroom]

@@CaTastrophy427 Maybe, generally when cost goes up for a company then said company charges their costumers more for cost but it's an assumption at this point unless McDonald puts out their financial publicly.

[@Icecoldyoungster]

@@CaTastrophy427 its actually the franchise owners that have to pay out of pocket to repair them and because of that, they choose to just leave them broken sometimes

[@two_number_nines]

@@CaTastrophy427 no McD wins here. francise restaurant owners pay taylor to fix their machines and taylor has a contract to share some profits to McD.

[@kitkatbug1]

being a McDonald's employee my particular store, run by people who own 15 stores, are actually suing the company who provides the machine because of people thinking stuff like "it's broken on purpose", we don't want it to be. why would we want customers to cus us out and yell at us? the providers are milking us for money and having us take the brunt of the public's displeasure

[@LiamNajor]

I mean...it is...Tyler made a flawed machine with the full intent of generating a repair racket.

[@jonkeathegamer]

The title is referring to the company, not the employees

[@nathanielweller25]

@@jonkeathegamer yes but keep in mind the company and more accurately the franchisees have to pay money each time they call a mechanic out to LOOK at the ice cream machine and more to fix it when it is broken.

[@tammyjasonglass-de-poole9928]

But it's the franchisees paying those bills, not McDonalds. McDonalds has little incentive to choose a machine that is better for franchisees and the public. That's the root problem here--the decision makers aren't the ones buying the machines and have different incentives.

[@azareii]

@@nathanielweller25 The franchise looses money; the corporation is utterly unaffected.

[@the-red-ghost]

12:12 idk why you included Samsung as they allow third-party repairs without any issues

[@Nyan_Japan]

If you’re interested in learning about how the whole ice cream machine repairing Taylor stuff came to light I highly suggest watching Johnny Harris’ video on the same subject, I think he was the one who started or at least popularized the conspiracy a lot more

[@firefly314]

Yes! That video is amazing.

[@kiskadee321]

Johnny Harris is awesome.

[@AyakoHideko]

Yea :D I saw his video first and honestly, I loved his presentation since he basically outlined his entire process when it comes to stumbling upon the conspiracy itself ^^

[@RituPepper]

Yup, highly agreed

[@tumamaencosplay]

I'm seeing it now and honestly, just makes this video as a summary from that one to make some quick bucks

[@Nick-fm5uv]

So glad Johnny Harris dove into this subject so that others became aware

[@Meme_Lord1802]

Taylor: **Gives owners a special permit machine** Kitch: **Makes a device to access special features** Taylor: no this isn't how you're supposed to play the game

[@allu4130]

fr

[@hackyjacksgaming693]

Same br

[@atzina._.luhv1]

It’s kytch, not kitch.

[@DeletedDevilDeletedAngel]

@@atzina._.luhv1 they deserve the new name

[@spark2736]

Taylor: **Trys to steal software and idea from Kytch** Kytch: **Sues Taylor for thevery** Taylor: Now wait a minute....

[@TheBeastlySort02]

I love the newspaper in the beginning, especially the article about the chef training the rats to cook. Its a cute story and a nice nod to Ratatouille!!

Johnny Harris deserves the recognition of being the one who truly brought this conspiracy fact to the masses..

[@priyadarshananand2894]

yes

[@masteroogway3040]

yes

[@zane_sadauskis]

True that, how ever it is in the description

[@antarixpawar7897]

Yes

[@crazyolben_]

@@joecaljapan it’s a bot

[@maihesham8199]

Well, what’s weird is, here in Egypt, I never came across a “broken” machine. Ice cream is always available in any branch. Literally.

[@sallymolly8994]

Lucky

[@bluesrike]

Same here in the Philippines, a country with a tropical climate. Climate that should make ice cream machines break. But I don't think I've ever been told that their ice cream isn't available because their machine is broken. And I think I know why: 1. The Philippines is much smaller than the United States. So if service technicians do have to go around and repair machines, their travel time between stores is much shorter. 2. The tropical climate means there's a strong demand for ice cream and other cold treats like milkshakes, pearl shakes and milk tea nearly all-year round. If McDonald's machines kept failing here as often as it does in the US, other international competitors like Dairy Queen and even local fast-food chains like Jolibee and Chowking would easily scoop up their market share. The demand is so strong that some branches have kiosks either integrated into the building or separate from it but still within their compound that only sell desserts where you could line up outside and get their cold fix quicker as opposed to going inside and waiting in line with everyone else dining in or ordering take-out.

[@CompletelyNewguy]

this is probably because the make more money selling the ice cream that it's worth the repairs.

[@bartoszmaczka3170]

Here in Poland I've never encountered broken Ice-Cream machine. I suppose it's US only issue.

[@eliasmarbina2279]

here in chicago, i checked that website for broken ice cream machines only 4 where broken. never heard of a broken ice cream machine in my life smh

[@kaitlyn3386]

I asked someone who works at McDonald’s why the ice cream machine never works, and he said that if the machine is just very very slightly dirty it’ll shut itself off until it’s perfectly clean. So they have to tell customers a lot that the ice cream machine is down again so they can clean it for the 100th time that day

[@Aiantaschr]

But apparently, that's only a problem in the USA! Nowhere else in the world does Mcdonalds not have a working ice cream machine! I have never had a McDonald's machine be broken in my country

[@itsannaluh5362]

@@Aiantaschr there’s McDonalds ice cream in Brazil

[@YoungJay5597]

i'm forced to counter argue this explanation, when i worked there the manager performed a deep clean once a week, and i don't have any explicit memory of it being down to be cleaned, except one time, which didn't even occur until the day before it was planned to be cleaned. i do, however remember telling a lot of people that the machine was down. the kicker is, we said it to everyone after 10pm, because it'd be shut off every day at that time. i think it was something about how it was better for the machine to be off than to be on all night, only being used a handful of times. and it made it easier on the crew since there were only a few of them at night. ****edited because i forgot to mention we always claimed it to be broken because there's no counter argument to that. if we said it was turned off, many people would expect us to turn it back on for them. but as crew, we don't get to make that decision.

[@bishbash4111]

Same thing in uk mate they lie!

[@jakovcu]

All the above visit McDonald's regularly (based from your comments). So model of expensive maintenance with unavailable ice cream works both for you and McDonald's.

[@j4mm3r61]

10:49 that, to me, just sounds as a threatening...

[@PotPynamite]

Loved this one! Right to repair is becoming more and more prevalent, and the more people that know about it, the better off we as consumers are!

[@shekosheko725]

Wowww kzbin.info/www/bejne/fIS2d5qNoamVgLc.

[@I_am_Echo]

I remember that Johnny Harris did this exact topic like, 8 months ago. It's nice to have more exposure on this topic.

[@shekosheko725]

Wowww kzbin.info/www/bejne/fIS2d5qNoamVgLc

[@elenasch4963]

This is thing that "mcdonalds ice cream machines are always broken" is so funny to me. Here in Chile, mcdonalds ice creams are so popular that there are mini stands of Mc that only sell the ice cream. I never were in a Mc where the machine dosen't work, just has one or two time the classic "we are out of ice cream", but does where really late at night, so I guess it doesn't count. Sorry for the bad english btw

[@Icarus_with_better_wings]

That's so weird! Maybe it's just an American thing, because the ice machine has never been broken here in Canada. Although, I rarely go to McDonald's.

[@LordSandwich27]

@@Icarus_with_better_wings Same in Poland, I've never encountered a broken machine and I eat a lot of Mcdonalds

[@allencoverss]

same here in mexico it has happened to me multiple times that the ice cream machine is the only thing working lmao

[@revolvingworld2676]

I'm sure cold or frozen foods are really popular in hot places like Chile or Mexico

[@drishalballaney]

Same here in India as well, there are stands which are exclusively dedicated to MacD ice creams

[@michaeladvs224]

The truth is the Taylor machines shut off if not professionally cleaned after 28 days for bacteria growth, when that 28 becomes 0, the machine won't work until a trained technician can get there take it apart and thoroughly clean it, Keep in mind how many companies and locations they need to visit with these machines sometimes it takes a few days, also these machines are tested monthly for bacteria and any is present, then the machine is taken away, I do NOT work for Taylor, but i had an upper management job at another company that I know the process inside and out.

[@marcelodefreitas5675]

As a McDonalds employee, I can attest to the stupid O rings. Literally had our machine stop working 3 times in a month because the O ring kept breaking. We had to wait about 4 days each time for a technician to come in.

[@jhnyjoejoe69]

Just have spare O rings on next time.

[@Nothing-mx2wk]

@@jhnyjoejoe69

[@jhnyjoejoe69]

@@Nothing-mx2wk

[@noobattempts]

@@jhnyjoejoe69 they wold still have to wait for the technician

[@charleskeifer2914]

O rings were a standard replacement part delivered monthly with food deliveries in a box from Taylor that had gaskets,brushes, plastic pieces, lubricant, to enable McDonald's maintenance crew to properly maintain the machine as one of their daily jobs I was maintenance and a manager for McDonald's for years and you should have received replacement parts regularly but that was then in 2000 2005

[@copperk-9]

A friend of mine used to work at a McDonald's and they always said that the machine cleans itself and they can't stop the cleaning cycle. So they always say it's "broken" because that's easier to say than "it's cleaning itself and we can't turn it off or stop it."

[@brandon10301991]

Not really. Broken sounds like incompetence. Cleaning is just a natural machine cycle process. I would much rather hear cleaning than broken. At least you could come back when its done. Who knows when a "broken" machine will be fixed.

[@Memoreism]

That's poor planning to have the machine cleaned during open hours.

[@copperk-9]

@@Memoreism From what my friend told me, the machine automatically did it and there was no way to stop it or schedule it for any particular time. So it wasn't really staffs fault because it just would start cleaning when the system detected it needed it I guess.

[@copperk-9]

@@brandon10301991 The reason my friend told me normally they said it was broken was because when they said it was cleaning people would either immediately tell them to turn it off, which they couldn't, or would come back every few minutes or so to see if it had stopped cleaning and clog up lines. By no means is it a perfect solution. It's just what my friend told me her staff would all do to keep things running smoothly.

[@amberharmsen2497]

they dont clean themselves i worked at a mcdonalds you physically have to take the parts out clean them lube the parts and put it back together it takes 2/3 hours

[@BlakFoxxMuzik]

As a current employee, I can say that it's not ALWAYS broken. Sometimes the machine overheats and a mechanic has to come out, but it's not as bad as we tend to make it. And *trust me*, we want it to work as much as you do (because we can have free ice cream and other food)

[@ernstthalmann4306]

Maybe start selling ice cream bars so you just need a freezer? That would be easier for everyone.

[@ceseba9938]

@@ernstthalmann4306 lmfao did you just tell an *employee* to change the whole way mc donalds, *a multi billionaire franchise* to change the way they have been doing things for the past 20+ years ?

[@accountlol7409]

@@ernstthalmann4306 man,if only he had power over a *multi billion dollar company* As a rank of: employee

[@ernstthalmann4306]

I mean, I'm not asking this guy to literally do that. I know how private enterprises work, meaning not in the interest of employees.

[@Beingtoohonest]

That's just what you want us to think...

[@roxii7190]

I’m from Saudi Arabia and frankly I’ve never encountered a broken machine, anytime I’d order a McFlurry it’s always there. I think this case is special for the US

[@arshadmajid3623]

I live IN the US, yet I've never encountered a broken machine

[@emj7336]

I used to work at a McDonald's as a shift manager, and the rest of this video aside, the moment you said "those o rings are not made to last!" I practically screamed in frustration from the memory.

[@ScottyWiard]

SAME!!! Our machine was rarely ever down, but if it was, it was because we only had one person who knew how to do the weekly manual cleaning and if she missed it, it was down until it got done.

[@neotuxxedo]

To be honest, I have almost never encountered a McDonald’s without a broken ice cream machine

[@thesupernaturalhouse]

Same, I've never been to one where it's broken

[@mariomaster101official]

True

[@jbezoarjr5269]

Me but the opposite lol, it’s never been broken for me

[@missicequeen2963]

I've actually gotten icecream from mine

[@madnessarcade7447]

I heard from one person who worked there from a. Video on yt that they are mostly never broken but the stuff to refill the machine is heavy and they employees are too lazy to pick them up

[@TimeBucks]

I have never had any problem with McDonald's ice cream machines.

[@DarkPniEntanglrDarkPniEntanglr]

m.kzbin.info/www/bejne/e2G9qZp_ap6Sd80

[@greatthemeedits1252]

Must be nice

[@Breadcrumbs407]

I guess you're McDonald's favorite person :/

[@LucyWest370]

Same

[@SapSapient]

Me neither. Not that I get McDonald's ice cream more than once per year.

[@spdandme1453]

As someone who works at McDonald’s 2023 in the UK I have noticed the main problem with the machine is these three things 1 people haven’t been taught how to use it probably and therefore the ice cream is often not chilled properly and therefore you get runny ice cream and milkshakes. 2 the machine is being cleaned/ refilled 3 the base product (the thing that makes Ice cream or milkshakes) has run out so u can’t make the ice cream Sometimes but I don’t see this as often is the toppings for the Ice cream has run out and therefore the ice cream has been taken off the till, so there is ice cream but not toppings to make them and there is no option to just sell plain ice cream so the ice cream just get taken off the till completely

[@Amberthyme]

I saw this one by Johnny Harris about the ice cream machines 6 months ago: kzbin.info/www/bejne/iaOndqeJodZ9eZY Really surprised that they didn’t reference this or have a link to the map of broken machines. If you’re hungry for more check it out.

[@chacabangasochannel3695]

He coped him ngl

[@MILKGRL]

I thought I've seen this before but wasn't sure where at

[@firstname1317]

@@chacabangasochannel3695 yeah copy paste just w/ mat pat’s personality

[@maazahmedpoke]

@@firstname1317 but with significantly less filler/bloat and more content.

[@abunniesworld]

I know how much work you guys put into these episodes, but I just spent a few minutes reading the newspaper in the opening. Props to the editors especially for going above and beyond each episode. Thank you for making these episodes for us!!

[@ohnoicantthinkofagoodusern5802]

yeah, me too

[@Purrfect_Werecat]

i had to stop and read everything too xD

[@doraemon9196]

kzbin.info/www/bejne/nZbGkGaXdsiHbJo

[@nifa7231]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@lunamax1214]

One of the best purchases I made during the height of this pandemic was the ice cream churn attachment for my Kitchenaid mixer. (Well, I also got those Dash My Pint mini ice cream churns for my kids, too, so they won't fight over what flavor to make.) Soft serve is great, but me and mine are all about homemade ice cream these days.

[@kaldo_kaldo]

Why not homemade soft serve?

[@Craxin01]

@@kaldo_kaldo Most of the time, when you make ice cream at home, it's finished at a soft serve consistency, but it also melts very quickly. I usually make large batches and then firm them up in the freezer, which is what most home ice cream makers do. There are also specialized recipes that don't even need an ice cream maker, just whip the dairy to a whipped cream consistency before freezing. It's damned hard to keep the ice cream at a soft serve temperature, which is why those soft serve machines are so expensive. I've owned a few different ice cream makers, and if you're willing to make a small batch and eat it right after it's done, there's no reason you can't.

[@sosexyimsexy1673]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@railwayzguy]

Hi 2024 year I've just been informed the ice cream machines at McDonald's can legally be fixed by the company not actually the manufacturer

[@void_hunter94]

The other reason, at least in my experience from working for McDonalds, was either A. lazy workers/managers, or B. customers not understanding that the machine is on an automatic timer. A. I had a manager that refused to make shakes or ice cream, & would resort to telling customers that the machine was broken or being cleaned. After a while of having our sales drop, I retorted what was really going on, & that manager was fired for it. B. Every night, the machine automatically shuts off at 2 am for the heat cleaning. Occasionally, we would have customers that would refuse to take no as an answer, or understand that the machine was about to shut off. Unfortunately, if we're in the process of making ice cream or a shake the very second the machine shuts off, it'll lock up the machine & result in us having to call the machine specialist

[@sosexyimsexy1673]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@TheColdOne]

I keep hearing about this phenomenon but have yet to ever experience going to a McD's with a broken ice cream machine.

[@fireball1249]

I didn't even know they had Ice Cream Machines.

[@kaejamieson1458]

Me eithee

[@LiviTech]

@Beast 😈 You have one 3 second video...

[@Schutte897]

Maybe it's an American thing. Never experienced it in Europe

[@justinfarischon7868]

Also don't remember going to a McDonald's and having the ice cream machine broken. But at the same time I don't remember ever going to McDonald's in ordering an ice cream.

[@benedictwhite3751]

Gotta appreciate how matpat manages how to make his videos informative yet somehow really entertaining

[@berryboi565]

in my town the main McDonald's in town had its machine broken for a little while, but then it just recently came back up and you are able to use it again. glad to see my McDonald's has the money to fork over for a repair

[@benjaminc924]

I work at a McDonald's, and I'm very interested in your take matpat. I can confirm it legitimately breaks. I still have emotional scars where it exploded on me when I decided to actually test it it was working myself

[@gamingchamp6728]

Poor man your only 2 comments are e-prostitutes Oof

[@psykolikwid]

Lmao @Champ I’ll also throw you a comment too, bro- never mind those e prostitutes!

[@benjaminc924]

@@gamingchamp6728 I didn't even know these kind of comments existed lol

[@hihihihi85241]

They are everywhere and they are super annoying

[@benjaminc924]

I'm sorry guys, I had to like my own comment. I had to be like number 69. Nice...

[@shellder_cashman8635]

As a McDonald’s employee the ice cream machine isn’t broken, it’s just hard to clean

[@bookswithbek2702]

Liar!

[@delbeto982]

@@bookswithbek2702 It is. The machine takes a stupidly long time to clean in a process that will lock it up for ridiculous reasons we can't decipher because the machine's error codes are a complete mystery except for the technicians we have to call and then waste money over, what turns out, we filled it a little too high, or the temperature didn't heat up enough to "properly" clean. Sigh...

[@Sapphire-qo2ij]

@@venia..4529 nice botting you have there

[@charleswaldon8362]

Yup

[@madnessarcade7447]

I heard from one person who worked there from a. Video on yt that they are mostly never broken but the stuff to refill the machine is heavy and they employees are too lazy to pick them up

[@josuevaldez9663]

A friend of mine told me they say it’s “broken” because they do not want to clean it up after. Especially in night shifts.

[@shekosheko725]

Wowww kzbin.info/www/bejne/fIS2d5qNoamVgLc

[@Misshowzat]

That's low... but understandable

[@sirandrew6383]

your right it rakes like 1 hour to clean so they just say its broken my mom used to work there

[@tommyroark1368]

You are all dumb. Working as a 3rd shift manager it was never "broken". It goes through a heat cycle that repasturizes the mix inside keeping it bacteria free. It's not that it's not broken.

[@AmberbubblesX]

@David Sabados ok no, we say it's broken because it will sometimes randomly spit out melted disgusting glopy ice cream so we have to let it cool down and fix itself. That's why we say it's broken.

[@Oddmochi]

Mat pat is so funny I can’t wait for the next season to start I can’t believe I just watched him and he is the most beautiful man ever I can’t believe that he was born with that beautiful face and he was a very special man and he is a beautiful person I can’t wait till the end to the end to the end to see what you do with this man I am very happy to have him as a part in your family I am very blessed and blessed and I am very thankful to you and all of your friends for your service to

[@cookiethecommentateror5469]

Love this theory! Also, why is no-one talking about how they wrote out an entire newspaper page for 10 seconds of screen time. Excited for 'Cooking & Shouting' btw, just got my tickets.

[@whoopsiedoodle.26]

Could you timestamp please?

[@deus_ex_machina_]

@@whoopsiedoodle.26 0:00

[@brrrrrr]

Over 11*

[@DenLim123]

Are you dumb, this ain't even a theory, this is a real thing that was uncovered by Johnny Harris

[@SomewhatGalactic]

@@DenLim123 THANK YOU

[@tapi_hd]

Imagine going to McDonalds and when the dude says the ice cream machine is broken saying “yeah, I know why!” And explaining this whole video.

[@justaspy5605]

The fact this is even a video in the first place goes to show how many people never got their icecream

[@googoogaga7986]

I promise if you do that to me at the maccies I work at, I’ll love you for it lol, I adore food theory and the other channels Matpat is a part of

[@MABinBarcelo]

putting Johnny Harris in the depths of the description, such a classy matt pat move

[@nifa7231]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@gagemicheal7014]

Give Johnny Harris His credit

[@OJBABY]

I haven't and I don't work at McDonald's but my friends and my sister have and the reason that machine is broken is for the same reason the frappe machine is sometimes broken. The employees tell you that so they don't have to make them. They also do break down very rarely but maintenance is usually done in the machines overnight so it's good to go for morning shift and so on.

[@Diamond_Aura]

This right to repair stuff makes me wonder about JoyCon drift and all the failed lawsuits trying to accuse Nintendo of failing to make a good product, has MatPat done a Game Theory on that?

[@carterholcomb1072]

Dang, I knew right to repair was a big issue, but I never thought about how much stuff it actually encompassed. I only ever know about it from cars and farm equipment.

[@Qwerty-yp3jq]

Your comment got stolen

[@sosexyimsexy1673]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@TheTrueMorse64]

I always say this every time this topic comes up, but I used to work at a McDonalds and when we said our ice cream machine was broken, IT WAS ACTUALLY BROKEN! But I can only speak for the McDonalds I worked at. But after the restaurant got renovated we got a new ice cream machine and we didn't have any problems with it after that as far as I'm aware

[@_StarXDust_]

Same, if we say is broken it's actually broken. The milkshake machine exploded 2 days ago, it was chocolate shake everywhere😂 and if we turn on the ice machine, there's a puddle immediately after that

[@TheTrueMorse64]

@@_StarXDust_ Ours exploded too! The customer that ordered the ice cream was at the front window when it happened and my boss was like “uh do guys want something else?”

[@Thestuffnope]

@@TheTrueMorse64 How the heck does an ice-cream machine explode?

[@TheTrueMorse64]

@@Thestuffnope it explodes with ice cream

[@CameronSherrard-w4z]

The MacDonald’s mashing is never broken when I go

[@JokukranTheileochy]

I still remembered the time when I was watching how Johnny Harris was investigating this case. And boy, you two could explain this quite well.

[@GenderIsAnIllusion]

As someone who works at mcdonalds, it does work most of the time at the store where i work. The refill mix is about 15-20kg and everyone hates refilling it. The store I work at has specific procedures at close to avoid having the machine clean itself during the day. We have an older machine as well, in the time I've worked there (nearly 4 years) we haven't replaced it at all and it only needs occasional tune-ups (like once a year).

[@juicyjuice1818]

kzbin.info/www/bejne/n4Cnm3aJZ7tmoLs

[@DarkPniEntanglrDarkPniEntanglr]

m.kzbin.info/www/bejne/e2G9qZp_ap6Sd80

[@DarkPniEntanglrDarkPniEntanglr]

m.kzbin.info/www/bejne/e2G9qZp_ap6Sd80

[@nifa7231]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@supermariozelda]

MCD manager here who has worked at several stores. The rate at which Taylor machines break is really dependant on the age of the machine. On average the machine is replaced once every 25 years, so in most cases the machine you see at a store has been there since the store was opened. Newer stores have the newest machines, and those usually break a lot less. A taylor mechanic comes in biweekly to clean and check if the machine needs a "tune up" or fix any issues.

[@superrelic64]

As someone who worked at McDonald's for a few months, the first question I always asked the manager before I even clocked in was if the machine was working. I'd say the one I worked at had it working about 45% of the time from the months of June to late November. Glad someone explained better why that's the case.

[@bezierballad8852]

Their ice cream machine broke so Dairy Queen could run.

[@lacytaylor1501]

I remember reading an article about how they were in a legal battle about the Monopoly over fixing the machines and such, it's so shady.

[@talkinggamesworking2826]

It’s good to see a big channel talking about right to repair hopefully this brings it more into focus for lots of people.

[@daltoncarverxc]

Really hoping Kitch comes out on top on this one. Hopefully we’ll get to see a theory of some sort on the results of this and why after it happens!

[@richardaenriquez2122]

As a former McDonald's employee, I was one of the few that cleaned the shake/ice cream machine. Taylor doesn't come out to clean the machine. One of the biggest reasons that the machine isn't working is from freezer lock. That is caused by someone not putting mix into the machine. At one of the restaurants that I worked at. I was given 6 to 8 hours for a thorough cleaning and reassembly. Sometimes the mix will start getting to hard and that will cause a mechanical breakdown inside the machine that only a technician is able to fix

[@chanxiaaa7215]

As an Aussie, I’m very grateful the machines are never broken. But KFC got some explaining to do on why their slushie machines are broken…

[@bearnicholas7999]

Because of the product. Those machines are made a company called Cornelius (Same company as the Macca's ones) and they can only take about 4 mediums worth of drinks out before they need about 5 minutes to recharge (according to the manual). In this time, it takes warm water and room temp syrup and adds it to the barrel for freezing raising the temp so much that it all goes runny. Employees can't fix this unfortunately. Another contributing factor is the syrup itself. Macca's uses a VERY thin syrup that needs changing nearly twice a day (20 litre box) whereas KFC uses a rather thick syrup that (I think) doesn't need changing as much. Macca's also somewhat TRY to level the usage of the machines by having multiple whereas KFC normally only have 1 with a single barrel for each to Macca's 2+ barrels of coke. Flavours is a whole other can of worms.

[@twincesseszeigler4366]

KFC has slushie machines?Never heard of.

[@bananamax3655]

bruh

[@melbell0865]

Hmm, another Food Theory video idea?

[@TheRealDorran]

@@twincesseszeigler4366 same

[@Professor_Wedge]

I’ve seen Taylor techs come and fix machines. My franchise owner used to complain about the “conspiracy” that now makes sense.

[@sosexyimsexy1673]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@medelicityliu7934]

I love how in this modern era, I can rely on KZbinrs to educate me on my consumer rights

[@nifa7231]

Only for fans over 18 years old PERFECTBODYGIRLSS.WEBSITE 👈 tricks I do not know Megan: "Hotter" Hopi: "Sweeter" Joonie: "Cooler" Yoongi: "Butter So with toy and his tricks, do not read it to him that he writes well mamon there are only to laugh for a while and not be sad and stressed because of the hard life that is lived today. Köz karaş: '' Taŋ kaldım '' Erinder: '' Sezimdüü '' Jılmayuu: '' Tattuuraak '' Dene: '' Muzdak '' Jizn, kak krasivaya melodiya, tolko pesni pereputalis. Aç köz arstan Bul ukmuştuuday ısık kün bolçu, jana arstan abdan açka bolgon. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@georgeedward602]

Look at the workers before you order ice cream there. If you don't think they have ever cleaned their room or washed a dish...pass on the ice cream. Those things are a pain to clean and while most cleaning is done by heat and time you still need a couple clean hands to finish the job.

[@SaucetinTV]

As someone who works at McDonald’s it usually just needs to be cleaned so if you order ice cream while it’s cleaning itself we can’t make you ice cream

[@annana6098]

Yeah, it's the self cleaning heat cycle that fails, and it takes a really long time to run again.

[@kateabiri4983]

When I worked there it was usually because someone forgot to put ice cream in and it got mad.

[@SaucetinTV]

@@kateabiri4983 I haven’t related to a comment on this website more than this one thank you 😂

[@kateabiri4983]

@@SaucetinTV Glad I could help lol 😊

[@edray_utopia]

Honestly, there's a surprising amount of underground stuff revolving around ice cream machines. I work at a Steak N Shake in Tennessee, and we've had issues with our ice cream machine getting hacked! For whatever reason, there was need for a software update or something, and we got the part we needed from an unknown source, and our ice cream machine got hacked. We don't even have wifi! How and why??? XD

[@chonchobar378]

hacker got their hands on the machine then

[@dabiggcrunk]

Just because you all dont have Wifi dosent mean the machine(PLC) isn't broadcasting back to the hub with information about the machine. My car isn't hooked to WIFi but I can start it with an App on my phone.

[@JohnDlugosz]

Probably to mine bitcoins or send spam.

[@artistanthony1007]

Mate you don't need wifi to hack, just have some tools, a portal for good measure and you can get into anything that's an electronic.

[@artistanthony1007]

@@JohnDlugosz Or just mess with the machine out of malice, not just those two or this.

[@adamgreenhill110]

I was just working at McD's yesterday, and the machine was broken the WHOLE day. I thought wow, the legend holds up. And now you've uploaded this, right on time. Weirdly, we don't use that Taylor machine.

[@invaderzim1265]

WOW!! 0_0 Now what's mcdonald up to?? 🤨🤔🤨 m

[@livinglife8843]

aren't they just usually dirty and nobody wants to clean them?

[@adamgreenhill110]

@@livinglife8843 Maybe. But often it properly breaks. We all watched a manager get attacked with ice cream last month, it kept firing at his face when he tried to fix it hahah. They had to ditch the machine and call a technician

[@levithebaddest2369]

@@livinglife8843 I worked at McDonald's in the past. The machines required daily dismantling and cleaning, but they never taught us how to take it apart and clean it. So even if we wanted to clean it, we couldn't

[@TheRand0mF0lk]

I have NEVER EVER IN MY LIFE found an McDonald’s icecream machine broken.

[@hyliangamercat]

Every time we would clean it (because we absolutely had to clean it every day, despite what is said about it cleaning itself) we would tell people it was broken or "down" until it was reassembled

[@cyahnaa]

Although this was interesting, I worked for McD's for a year and a half and I can attest to the machine always being broken out of pure laziness and miscommunication. No one ever wanted to use it and most times i would come into my shift, I was told it was broken and when I'd test it, the ice cream would come out fine. It was an on going joke in the store for the machine to be broken and a simple rumor from anyone it would deter the whole store from not using it, so people would make up the rumor often. Also the bags you're supposed to change, can take up to an hour to do and my managers would put it off for 3-4 days because they didn't feel like doing it, and without that bag change you can't use it.

[@justacraftynerd7811]

Wow I've been working for 15 years at McDonald's the machine gets completely cleaned every two weeks plus if they didn't sale the milk would go bad in it so they do sell it depending on the age of the machine if they took massive order it messes with the quality of the product and no one wants runny ice cream

[@jaylay2964]

This makes no sense. No other fast food chain besides McDonalds has issues with their ice cream machines. So McD is the only company that has a huge failure in training? And that training failure is only with their ice cream machines? And this failure in training has coincided by chance with the introduction of this machine? Stop blaming employees for a company making a broken machine

[@M3GPie]

I think some of that laziness depends on the individual store. Most McDonald’s around my area have very eager happy employees. A couple specific McDonald’s I’ve been to have slow lazy employees that can’t be bothered to give you sweet and sour. There are some McDonald’s that I trust to always have good service, and there are others that I know will forget some of my order, forget my sauces, and take twelve hours.

[@Lukin1987]

I have worked at McDonald's in Germany and a broken Ice Cream Machine was a pretty rare incident. Most of the times we were pretending it was broken due to regular cleaning- and maintenance cycles. Telling customers that the machines were broken was just an excuse to avoid discussions. 😀

[@sensorsoonn6494]

kzbin.info/www/bejne/b6uuiYGteKtpl5I

[@doraemon9196]

kzbin.info/www/bejne/nZbGkGaXdsiHbJo

[@annhans3535]

Only in America we find it ok to have broken machines.

[@saucesaucesaucesauce1380]

*(edited)*

[@triadwarfare]

It's probably only a US only problem specifically for the Taylor 602 machine. Other machines, even the ones from Taylor but a different model don't have that issue.

[@seewaage]

I'm so glad to see this video! I thought I was crazy b/c every time I go for ice cream, the machines are always broken.

[@Triscuit35]

I worked at McDonalds and yes. The ice cream machine was always broken for us as well. But not for the things you’d think of. The 3 main reasons ours was down was 1. The machines operating system would just refuse to run until it was ready. 2. The machine needs to be cleaned every shift. Which was terrible depending on how busy you were. 3. People were too lazy to want to do anything about it. If the machine said it was down. Nobody blinked an eye. Which also ties into number 2.

[@yelloe]

Yup I see #3 that's so true and McDonalds always gets swamped with orders theyre too busy that they don't bother with cleaning/repairing. So they'll just say it's broken or they don't have ice cream rn.

[@Mirvana]

10:25 "[Taylor's] relationship with Kytch really BROKE DOWN" was RIGHT THERE, MATPAT!!!

[@strawberryjam0585]

Another thing about this issue. Employees don't get paid enough to fight with a hard to understand machine, when they've been undertrained or when lifting the heavy mix bags can hurt them, as most Employees are teenagers or people who aren't in the best health anyway.

[@rolandswift4311]

an unfortunate but extremely obvious side effect of poorly thought-out minimum wage laws; companies have to require unskilled employees to do work they're unqualified for or just over work them in order to get their money's worth and avoid going into a financial hole that could drag the rest of the employees down with them. It used to be that if all you could do was sweep floors and clean tables; that was all you did and all you got paid for, but now; they're forced to pay you more than that work is worth you're either taking on additional responsibilities or you're just out of a job.

[@briaproductions1542]

This is so true. That bag is actually the heaviest bag we have. And you can’t put it in the wrong slot or else the ice cream will come out wrong. And then our managers would blame us, when things go wrong. They definitely didn’t pay us enough to be carrying those bags, restocking and completed our regularly assigned job at the same time.

[@jaylay2964]

The error codes are literally made so people don’t understand them. Someone went through the entire owners manual and the error codes didn’t explain anything It said to call a tech.

[@strawberryjam0585]

@@jaylay2964 wasn't my point but you're not wrong

[@CockerelOfficial]

You made so many people learn about the right to repair. Thank you, Matpat, This is what I like to see.

[@TheAdventuresofRussell]

Johnny Harris did a real in-depth investigation into all of this.

[@SparkleJohn2000]

If you want a more in-depth insider view, Johnny Harris does a deep dive into why they're always broken, and why its all a scam. it was definitely a good video

[@haehum]

Whenever I go to McDonald’s to get an ice cream, winter or summer. I don’t care, the machines are always working and tastes the same. Maybe it’s different in Canada though, I’ve never heard of a broken ice cream machine.

[@sarahneuhaus5307]

I once went to 3 McDonald’s in the same night because I was determined to get ice cream, all 3 were broken

[@boop8871]

Same in the uk

[@Thegentleman6832]

The day I go into a McDonald’s with a WORKING ice cream machine is the day I buy a lottery ticket