FordPass App 5.0 - What you need to know!

Welcome to the Jess Ford Group KZbin channel, where we provide comprehensive automotive reviews, tips and tricks, employee spotlights and other industry topics.
In this episode, our Marketing Coordinator explores the key features of FordPass. She goes over the app update, your specific vehicle in the app, r and things you don't want to miss out on. Whether you're a Ford customer or potential buyer, Nikki's overview of FordPass is a must-watch.
Here are helpful links:
Identify your vehicles FordPass app compatibility: www.ford.ca/su...
Ford Pass Rewards FAQ's: www.ford.com/s...
How to connect your vehicle to FordPass: www.ford.com/s...
If you have any questions or other topics you would like us to discuss, please leave them in the comment section below.
Subscribe to the Jess Ford Group channel for more reviews and dealership updates and thank you for choosing Jess Ford Group!

[@carlosclaptrix]

Can you unveil a big secret: Why does the app have less functionality with every major update?

[@DmitriyChaikovskiy]

I was asking the same question

[@JessFordGroup]

I wish we had the answer to that😂😂😂

[@user-nq2yc1vi1z]

I want my miles back not % for gasoline! Also when are they going to bring back zone lighting on the Ford app? I have zone lighting but I have to go out to my Ford Ranger & turn on from my screen! Doesn’t make sense when I could turn them on with the app!!!! Come on Ford bring it back please!

[@JessFordGroup]

Trust me, we have SHARED our thoughts to them on removing this feature! They did say they are continually trying to make improvements on the app and will notify when updates for this feature are available. Other than that, it is a waiting game!

[@charlescoushaine]

I have FordPass v5.4.0. Is there a way to input maintenance under the Service History tab...like you used to be able to do??

[@jerrykrobby]

I have the same version. I’m trying to figure out how to update to the new version but I don’t have that option.

[@stevenn4393]

Yeah, mine wont let me do it anymore either. So annoying!

[@JessFordGroup]

Hi there! Unfortunately, FordPass no longer allows manual input of maintenance records under the service tab. Now, service history is updated automatically through Ford’s network of dealerships when service is performed. (AKA: if you have service done elsewhere, you will not be able to track it with the FordPass App). Hope this helps!

[@j_sung_0o053]

I want to experience the control service. May I request the access?

[@JessFordGroup]

Hi Jaesung! Unfortunately, i cannot approve access to somebody else's vehicle. If you own or lease a Ford vehicle, you can connect using the VIN.

[@AaronP19]

Can you make a video on for fordpaaa rewards

[@JessFordGroup]

Hi there! We made a video on the old ford pass app, but that video covers the rewards!

[@dfc106]

I would love to see a video of the app showing the climate controls for a Mach-E. I don't see them, or can't find them, but maybe that option doesn't exist (yet)?

[@JessFordGroup]

Ask and you shall receive! Video coming soon…

[@TommyRhodes-e5y]

Fuel level % I want I want my miles back

[@JessFordGroup]

We agree!

[@wolfchild1757]

So how much does it cost, as in what is the cost for the network that the car uses to find ur phone. If I’m in a store pull my phone out what network is the car using for remote start

[@JessFordGroup]

Hi there! The car uses its built-in modem and cellular network connection for remote features like remote start through the FordPass app. When you send a command from the app, it's transmitted via the internet to Ford's cloud servers, which then relay the command to your vehicle using its cellular connection. So, the car doesn't directly connect to your phone; instead, it uses the cellular network to communicate with Ford's servers. There is no extra cost or monthly payment for this service!

[@WesGoodlett-em4jk]

Can we get the light controls back for the Ranger Raptor on the app?

[@JessFordGroup]

Trust me, we have SHARED our thoughts to them on removing this feature! They did say they are continually trying to make improvements on the app and will notify when updates for this feature are available. Other than that, it is a waiting game!

[@luannbrown3338]

I have a 23 bronco wildtrak and it had short drop on the windows and it did a update and now I don't have it. Why did they take it away and can I get it back?

[@JessFordGroup]

It's possible that a recent software update may have altered this feature, but you can try doing a master reset or checking for any further updates through the SYNC system. Email me at [e-mail] and I can send you the steps on how to do both of these! Let me know if that helps!

[@shawncooker9045]

Please explain how to get to my zone lightning on the app. ?? My22 wt bronco

[@JessFordGroup]

Hi there! At this time, it looks like Zone Lighting isn't accessible through the app. However, Ford says they are continually "improving" the app, so fingers crossed this comes back?! I wish I had a better answer for you!

[@Jackkamerun]

I have no access anymore as the app store does not allow my Huawei P60 Pro to download !! Thus Fordpass does not work since the update anymore. What a shame Ford ! Thank you!

[@JessFordGroup]

I am so sorry to hear this! Looking into this, it appears there are ongoing restrictions between Huawei and Google, so apps like FordPass that rely on Google services may not be available for direct download. In the meantime, you might be able to access some FordPass features through the web version at owner.ford.com!

[@l81tlons]

Your ford pass app doesn't look like mine. I have a F150 lightning and there is no remote start function. There is only lock, unlock and climate control. Remote start is gone. Anyone have this issue? Can you show what it looks like with an EV?

[@JessFordGroup]

Absolutely! We’re in the process of doing an app demo for EV drivers! Since EV’s don’t technically “start”, they removed that feature and added “climate control” instead. I’ll go into detail on this for the EV app version for you!

[@scottyrides8483]

It's the worst app update

[@JessFordGroup]

I wouldn’t say it’s the worst, but it’s definitely up there😂

[@youngmb0]

Each update seems to remove features. Soon the app will do nothing

[@JessFordGroup]

We are not disagreeing with you...

[@africaninterest]

My 2019 Ford Fusion Energi does not have Ford Pass

[@JessFordGroup]

Email me and I can help you out! [e-mail]

[@louisepoulton3669]

Is it essential to have a Ford pass on phone or PC? And how to turn off all the prompts noises ( Speed, the gear change ) and how to turn down the navigation voice or tones. ? Please. its literally ruining my love of driving. On the Ford Puma 2024.

[@JessFordGroup]

You must be from out of the country with a Ford Puma! What do you think of it and where are you from?? Is the app required? No. But if you ask any employee at our dealerships who use it personally, we would say it is VERY handy. It makes certain things more easily accessible, without having to go to your vehicle to do them. To turn off or adjust the prompt noises (like speed and gear change alerts) on your Ford Puma 2024, follow these steps: Speed & Gear Change Alerts: You can typically adjust or turn off these sounds through the settings in the vehicle's infotainment system. Go to the Settings menu, then find the Driver Assistance or Alerts section. From there, you should be able to customize or disable these alerts. Navigation Voice or Tones: To turn down or mute the navigation voice, go to the Navigation settings in the infotainment system. You can usually find options to adjust the volume or mute the voice prompts entirely. Some models also allow you to adjust the volume by turning down the audio while the navigation voice is speaking. If you need more specific instructions, the owner's manual or your local Ford dealer can help. We hope this helps restore your love for driving!

[@louisepoulton3669]

@@JessFordGroup Thank you so much Niki. You are correct, I'm in the UK and just received my new car on Wednesday. I'm normally a good, safe driver that loves driving, but by the time I got home after running an errand. I felt like I had been nagged to death by a back seat driver. I am Hopeful that when I can turn these alerts off everything will change. The experience was that bad, the infotainment told me to pull over and rest. My immediate reaction, beautiful looking car. but a bit too much reliance on the infotainment facility. I mean I've driven for many years now, so I can look at it from an experience driver perspective. But from the younger generation perspective, if they are to become more reliant on the car to make the decisions for them ( I appreciate that is not what they are there for but we both know that AI is slowly increasing) and know it will happen. A Sat Nav is a good example of that. ) My concern is that they become less and less able to make their own judgments and we end up with people who literally can't drive. On Wednesday, my gut reaction is that the alerts are at the bottom of the screen so my eyes had to drop down each time to find out what the alert was. Taking my eyes off the road. And as these are a constant warning. Especially in the UK, where speed limits vary so much and so quickly in small villages for example. ( i.e. all the time.)Where as my previous car ( Peugeot) these were at the top of the screen. Including things like gear change and speed limits and they also are without the noise. I did use the volume button to turn down the navigation voice, but it was like every few seconds I had to repeat the action. Thank you so much for getting back to me. You have given me some faith that I can adjust my driving environment. Have a great day.

[@louisepoulton3669]

@@JessFordGroup Hey Niki, thank you so much for your response. You are correct I am in the UK. That's interesting my pass doesn't seem to have that many functions. It would be good if I could change e.g all the alerts from the app without having to sit in the car. Unfortunately I can't mute the navigation, there's a choice of voice or tone. Indeed I can turn the voice down as its speaking on the steering wheel. But have to do it for every twist and turn in the road. This car I believe with all its alerts would be good on a motorway, but in a small country like UK, where we are either in the country ( speeds limits etc changes quickly and multiple times in short distances) or towns with a lot of business going on around us e.g pedestrians, cyclists, road signs parked cars, narrow streets etc to navigate. The noises are an added distraction. When a driver needs to be aware of their surroundings as well as vehicle aware. The noises add an extra layer. I have managed to turn some alerts off, so my drive this morning was much more relaxed. However I had to re do them all after a short stop to a shop. Which is rather un necessary and annoying. But thank goodness the option is there all the same. I dare say I will adapt as we become better acquainted. Thank you again for your response.

[@buster14ish]

U can’t track the car now like on the old update

[@thedocadams]

Sadly it doesn’t even let me connect it at all

[@thedocadams]

Says your authorization rights can not be changed

[@ernestherzberg6435]

And gives your info to other organizations

[@SliderFury1]

1 step forward, 47 steps back 😂

[@DmitriyChaikovskiy]

too bad Ford eliminated complimentary 250kw charge

[@timklosterman9106]

Got miles back but now face recognition is gone.

[@JessFordGroup]

Hi there! I just personally logged out and back in and I was able to still use face recognition. What version of the app do you have?

[@timklosterman9106]

5.4.0

[@peterreusch5976]

Just AWEFUL. Huge Miss!!! QUIT MESSING FORD