GameStop's Customer Service Let Me Down (MindDump)

This week's MindDump details my trip to GameStop to preorder Dishonored 2 Collector's Edition for PC and the horrible customer service I dealt with while there.
What is MindDump?
MindDump is a weekly series in which I sit down and dump whatever thoughts have been occupying my brain recently. Sometimes MindDump is pretty serious and covers deep inner struggles and other times it will explore experimental or humorous territory. This series exists not only to help me sort out my burdens and stranger conjurings, but also to inspire and help those viewing. No matter what it is, I would love for it to spark conversation and excitement in the comments.
My trip to GameStop only had one goal and that was to preorder Dishonored 2. GameStop was offering a special bonus to anyone who preordered through them, so I decided I might as well do it through them even though I was pretty sure that it was something I’d never use. Upon entering the store, I was excited because the manager greeted me happily and left me sure that I was about to get some great customer service. Sadly, my experience went sour quickly when I met the cashier/associate who would be taking care of me.
This GameStop employee very clearly had no concern for customer service or satisfaction, but rather only cared about getting people to sign up for their PowerUP rewards membership for a monthly fee. He made sure to spend 5-10 minutes explaining all of the wonderful benefits that I had no interest in as I nodded in and out of our conversation. Finally I got to tell him that I wasn’t interested, only for him to start in on trying to sign me up for the free version of what he just tried to sell me. I decided to cave, just so he would leave me the fuck alone.
As he was signing me up for this GameStop illuminati program, I was already perturbed but trying to keep my head up since I was about to preorder Dishonored 2 Collector’s Edition. COLLECTOR’S EDITION. That mask replica of Corvo’s is so sick looking. Just to really shatter my dreams though, some other employee decided to hint at the concept of them possibly maybe being maybe sold out of the PC version of the Collector’s Edition. My GameStop broployee obviously gave no shits about this new knowledge, but just kept on signing me up for this program. He put in the wrong email, which was the only win of the day.
Finally, he got around to looking up the product that I wanted, only to tell me that they didn’t have it. BUT IF I WANTED TO BUY A PS4 THEN EVERYTHING WOULD BE OKAY. IT’LL GO GREAT WITH YOUR NEW MEMBERSHIP CARD. I wanted to take this guy out back ol’ yeller style. It is obvious that customer service is at the bottom of the priority list while training new hires at GameStop. This guy treated me like a dollar bill. There was no interest in making sure that I was satisfied or that I got the product that I needed, but instead all of the focus was on him making sure he got the sign-up to PowerUP Rewards he needed to hit his quota.
I have never been too huge on GameStop to begin with, but this experience has definitely pushed me even further from being interested in giving them my service or my money. I should have really told him what he did wrong so that I could save more poor souls who will follow in my footsteps. Realistically though, I feel like this is literally just the way they train their employees. “Fuck customer service, make sure you get them to sign up for our loyalty program.” Welp, definitely shows how much a loyalty program helped to establish my loyalty. RIP GameStop.
If you think I am completely ridiculous for being so triggered by this then you are probably right, but I have always put a very large emphasis on the importance of customer service. If a customer ever inconveniences me or treats me as though I am not what keeps them afloat, then I usually bail and make sure not to take my service to them or my money. If you’re reading this and work in retail, please learn the lesson. Even if your managers tell you to shove a product or service down your customer’s throat, just try to think if you would want to be hassled with this and then make sure to not run off your customers by doing it.