GE Cafe Microwave - touch pad not working

[@e.patrickmorris8717]

Hi. All these years later and your easy listening, good camerawork, step by step video seems to have mine back up and running. Even if it stopped again, no fault of yours, so you are to be congratulated, all these years later, on a job that is still saving people money. Thank you, and thank KZbin!

[@keridjupstrom8573]

Dear Ryall Family, I am a single Mom that treated my self to this very nice microwave and I must say I loved it...for about 2 years...then the touch pad died. The same problem as you described....and when researching how to fix it the cost was prohibitive for me so it sat broken.... With Thanksgiving coming up I began to look to have a repair person come but then I saw your video and thought that maybe I could have a friend do it for me but...It seemed easy enough...So I did it! I am so happy to say that it worked like a charm!!! I have a slightly different model number CVM2072SM2SS made in 2009 but on the inside all looked exactly as you described. You did a wonderful job explaining exactly how to do the repair. I am so grateful! A million Thank you's from my family!!!

[@333popr]

That was not my issue but the instructions on dismantling and reassembly was excellent. Thank you. For those like me, the plastic screen in front of the pad was the issue.

[@guelphdgc7995]

I did what the video said and I'm still having issues...it's like the touch pad is not centred. What was your issue and how did you fix it?

[@333popr]

@@guelphdgc7995 I did as well (trying the video). We found a replacement keypad online and went through the hassle to replace that but it only extended the life a short while- not worth it for us. I suspect our gas burners were the biggest culprit- the heat. We ended up replacing the whole microwave. Good luck.

[@FrankHughesAuthor]

This worked perfectly for me. One thing to point out: not everyone will need to remove the microwave from above the range. You only need to do this if the two top screws are covered by your cabinets. In my case the screws were accessible and I was able to perform this repair with the microwave in place.

[@kenoelberger8136]

Tried this on a 8 yr old GE Profile Spacemaker 2.0 , which has the same control panel assembly, unfortunately it did not work. The control panel had stopped responding, the unit was off for a couple weeks and it started working again but then stopped responding again yesterday. After reading several reviews i'm thinking the humidity from pots boiling under the microwave are possibly causing the problem. This is a great video and good instructions , thanks for taking the time to make it.

[@euroignition]

I watched your video, followed the exact steps and repaired our microwave based on your excellent instructions! I have the exact model and had the same issue. You probably saved us $250 versus buying a new microwave!

[@johnbennett401]

My GE Microwave, manufactured in Jan. 2016, went out. No power on keypad and no interior light. Something happened to blow the microwave and ruined a GFCI outlet (not the outlet for the microwave, but in the line). Changed GFCI outlet and restored power to other outlets in the line, but still no power in the microwave when plugged in. I was about to order a new touch pad and circuit board, $144 at GE or $65 on ebay, but I thought to try this cleaning the ribbon trick. IT WORKED! I pulled the keypad off, disconnected only the ribbon, wiped it with alcohol on a Qtip and allowed it to dry. Reconnected the ribbon and plugged in the microwave and in about 1.5 seconds, it powered on the keypad and the interior light asking me to set the time. THIS WAS AN AWESOME TIP AND WORTH THE TRY.

[@miketrink2111]

I just tried this on my 14 year old GE Profile and it has brought it back to life. I cancelled my part order for $250.00! Thanks so much!

[@davallen2562]

My wife, Peg, and I followed your directions from my company iPad. They were spot on! Everything seems to be working as expected except the 2 custom buttons. I have them both set to 30 seconds. Great video. Great solution. A lot of dirt came off.

[@violingail]

I was ready to spend $400 on a new microwave oven when my son-in-law found your video. In less than an hour he and I took out the microwave and repaired it following your excellent video. Thank you very much.

[@cathykokkinos848]

AMAZING! Just happened upon this while researching the cost of a repair. Took me no time at all and the microwave that has not worked in 3 years is up and running ! Thank you so much !

[@anntestarmata]

These are excellent video instructions. I followed them to the letter on my 2010 GE Cafe Microwave. I was so hopeful that the touch screen would work, but it did not. I am glad to hear it worked for so many. Perhaps it is the humidity from pots boiling and recent hot weather, I may try the hot air blower technique. All worth trying since GE would cost $600. Alternatively you can send the panel for repairs for $125 on Ebay. Wish me luck.

[@mocronin6166]

Love this! Same microwave, 5+ years old, worked this step by step and keypad is now responding. Thank you!!!!

[@CookingwithMrsGRachelGoclawski]

We bought a home and thought we had a broken microwave and doing this worked! black soot was coating everything in the kitchen, including the inside of this model.I had to do this twice, the second time I also cleaned the outside of the ribbon contact plugs. I put everything back together and plugged the microwave in- no luck. then I unplugged and plugged in again and suddenly everything worked! Thanks for saving us another big expense after buying a home!

[@zhar5917]

Thank you, Thank you, Thank you. I followed your instructions and now the touch-pad on my GE CVM2072SM1SS microwave is working flawlessly. You saved me a service call along with the money it would have cost to repair it. Thank you so much for sharing.

[@jimn7259]

Absolutly worked like a charm and it took me about 20 minutes for the entire process! This person knows best..!!! Thanks for your help and it saved us a couple hundred bucks! Kudos to you!

[@KuroiHato69]

Thank you SO very much! We did this process on our GE Profile and it worked like a charm!!! And it is actually running quieter than it has been in years! You saved us from making the mistake of wasting money buying a new one! Thank you again for your video!!!

[@bullit65]

You are a real lifesaver! My microwave just started to "go off" on its own, then displayed a "control board short" message. I followed your instructions and it is now fixed! It took me less than 10 minutes(I didn't have to take the microwave down) and saved me at least $100.00 in a service call. THANK YOU THANK YOU THANK YOU!!!

[@jackstand3]

Fantastic! Ran your procedure on my 2009 GE Spacesaver Model and cleaned all the black crap off the ribbon cable and she is back in service. Thank you buddy! Your voice doesn't sound like a Colleen!

[@mrtylerrooney]

Amazing! I managed to replace the touchscreen unit with these instructions and save this microwave from a landfill. Thank you so much!

[@mattbarnes2367]

Worked perfectly, thank you! Pro tip: You can avoid completely dismounting the microwave. I was able to do this by just removing the top bolts, enough until the microwave tilted forwards enough to access those two top screws.

[@christschool]

Thanks for the video. I was thinking of buying one of these but there are several videos about the touchpad not working. It's thoughtful people like you that make KZbin great.

[@1uncledo]

Thank you! I followed your instructions EXACTLY. My GE microwave is the same model as shown in the video, and I was experiencing the same touch pad issues. And thanks to your video instructions, I was able to fix the problem.

[@markreznicek5112]

Fast fix! Thank you! I was so close to heading out to buy new. Saved me $750 for another day. Kudos to the camerawomen too!

[@SawyerBrett]

Just followed your video and sure enough it worked. Great step by step instructions, thanks for having someone other than yourself hold the camera! Thank you for sharing your knowledge with the KZbin world. You just saved me a bunch of money and aggravation!

[@PR-do5qi]

WOW! Thank you so much for posting this video! It just saved my father over 750.00 for a new control panel and the labor for the repairman to install it. I did this fix and it works perfectly again.

[@garymiller8536]

This fix worked! The difference between this fix and others I had see was cleaning the connection heads with alcohol, and that seems to be the difference. Great job, Buddy, and thanks!

[@jmjm815]

Nice job on the video. I have had many problems with the GE Cafe Microwave touchpad. To minimize the problem I made and installed a small aluminum plate to cover the gap at the bottom of the touchpad assembly so that steam from the front burner of the GE Cafe Dual Fuel range does not affect the touchpad. Unit installed in 2009. I also had other problems with the GE Cafe Duel Fuel range and GE Cafe Dishwasher, so while they look nice, I wish I had purchased another brand. It was an expensive investment for the units to last such a short time.

[@kenoelberger8136]

+jm jm The problem with our unit seems simlar. Unit does not respond to touch pad, unplug , plug in 1-3 days later and it works again. Assume it has dried out. Where did you place the aluminum plate and what size?

[@jmjm815]

+Ken Oelberger; It appears as if GE Appliances is now selling the touchpad again. It was out of stock last time I checked. However, it is selling for $512.25 just as much as the entire microwave cost back in 2009; might not have any other choice except to purchase the touchpad and hope it last longer than the first one. www.geapplianceparts.com/store/order/shoppingcart Microwave Control Panel WB07X11113

[@Peter-zb4pg]

thank you! perfect fix. being a lazy being, i didn't want to go thru taking out the boards so i first tried to remove the white wide flat cable that goes to the top of the board (seen prominently in the screen at 2:50) and insert it back in. It worked! Clearly the contacts got a bit rusty (this should not be happening - bad design job GE!). my situation prior to repair was as follows: everything worked except for the touch featured of the led screen (the bottom 3 buttons worked, as did the display itself). repaired in under 3 minutes. Thanks again! Hope this helps others.

[@Camarillodon]

Amazing!! Just followed your process on my Maytag microwave. Of course, the assembly/electrical connections are different, but once I removed the control panel and cleaned the bus strip terminals, it now works perfectly (after years of frustration and being too cheap to replace the microwave)!! Thank you so much!!!!

[@bobr226]

Sorry - meant for these comments to appear here. We have a Jenn-Air microwave with similar a similar touchscreen problem. Unplug the unit first! On this unit you have to remove the metal case and pull out on a little clip that presses the ribbon cable against the contacts in the ribbon cable connector. I had figured out several years ago that the cleaning with alcohol process described in this video worked on our microwave. This was after actually replacing the whole touch panel once. Same symptom - some keys would quit working. Most of the time simply cleaning the contacts on the cable keeps unit working for several months. Just cleaned ours a few minutes ago. "2" wasn't working. It's a quick, simple, fix. Takes longer to take unit out of its cubby hole in the cabinet it's in and remove the case than clean the contacts on the one ribbon cable on our unit. Great video - just wanted to share my experience on a unit which requires a different approach to accessing the ribbon connector. One other thing, there is a high voltage capacitor which is exposed when you take the case off. Stay away from it and the wires leading to it. It's in the rear of the cabinet on our unit and the touch panel connector is very close to the front of the cabinet just behind the touch panel. Final note - Jenn-Air is a Whirlpool company. They also market products under Whirlpool, Maytag, KitchenAid, Amana and other names. Fix should work on many brands.

[@jeffpilote5060]

Thank you. We did this repair tonight on a GE profile microwave that is 5 years old. Great video guidance. Cheers.

[@punkinuk1]

Thank you very much! We'll be trying this tonight. I think the problem with ours is that the touch pad sits right over one of the gas rings on the range - right in the path of the rising steam.

[@pek2324]

Followed the instructions and my GE Café model CVM2072SM2SS microwave is now working. I wish I knew this when my first control panel failed. Thank you so much.

[@geoffreywilson6659]

Thank you for these explicit instructions My microwave is just over five years old (two months outside the extended warranty that I had bought). I was getting a message that the keypad was shorted. We got it down and I was thinking of buying a replacement. However we followed your suggestion and the machine is now working again. It seems that we need not even have taken it off the wall.

[@JB-eb8dk]

Awesome, thank you! I used your video to fix a similar problem on my treadmill. Saved me the cost of a new treadmill since a replacement console was no longer available!

[@haroldechevarria6096]

This was an extremely well done and easy step by step instructed video to follow! Thank you very, very, much for putting this up. I now have a good working microwave again, and saved hundreds of dollars by avoiding a service call. You're the absolute best.(I have a CVM2072SM3SS). Ps. --> If you have clearance above the vent & cabinet where MW is mounted, ...you actually don't have to pull microwave down to do this, ...I did it without having to pull the MW down.

[@stevelutgen9052]

Harold Echevarria i

[@lindopayumo9273]

Awesome video! I was able to fix my touchpad and got it working again following your video, step by step. Thanks a million!

[@Gardelxxi]

Today I had the same issue with my microwave, I followed up your video and problem solved! Great job and thanks so much for sharing it.

[@DerrickThomas17]

Excellent Video. Followed your instructions and my microwave works perfectly after. Just a note, I didn't need to remove the microwave which was a BIG bonus for me. Thanks!

[@scottresch8023]

Also worked for me. Greatly appreciated. *On another note my GE Cafe fridge quit a few months ago as well. Was advised it needed a new compressor and that it was probably worthwhile replacing fridge. I replaced with a Maytag that has a 5yr warranty. Hopefully it lasts longer. Truly disappointed in this GE Cafe line considering the price.

[@davewales8979]

Thank you. I just fixed my MW in about 5 minutes and probably saved either 200.00 for the repair or 600.00 for a new MW.

[@karenpujals1635]

OMG Thanks so much! I am by no means mechanically inclined at all, but I watched the video and thought, "what the heck". I did exactly what the video shows and I fixed that sucker! Saved me like $600! You ARE SO THE DUDE! Thanks again!

[@matthenney3701]

Genius!! Just completed the cleaning and it worked!!! Thanks for the video..... Got a quote from a GE Tech for $200 for the repair, glad I tried this first.

[@philcahill4390]

Thanks for taking the time to record this and putting in all the detail. It was spot on and fixed the problem first time.

[@naturallysupreme1602]

Thanks so much for this video. I just tried this out and it worked like a charm. So glad I didn't go out and buy some parts that I didn't need. Happy Holidays.

[@richards1611]

Excellent tutorial. Microwave is now operational and my wife can now heat up her tea!! Thanks for the tip.

[@jimmanly3351]

Thanks so much for this - definitely saved me from buying a new touch pad or microwave. Appreciate - hope you have a great holiday.

[@hollydurham5581]

Thank you so much! This worked for our 6 year old GE Profile PVM2070sm3ss. I appreciate you taking the time for making this very helpful video!! Saved us a service call:)

[@LeoLipert]

Thanks for the video. Not sure if anyone mentioned this, but you do not have to remove the unit to do this repair.

[@kennyklejmont3257]

I'm back. Repair did work great for 2 days. Tried again no luck. Was wondering who or what Chris Gilliard spoke to for replacement. GE said out of warranty. I bought May 2012.

[@PRradio]

The trick did it, my old microwave-Oven combo unit is back to work. Thanks!

[@baonilong]

Thank you for posting this! In my case the ribbon cable has a scorched mark on it where it touches the capacitor on the main board and there might be a micro break there. I straightened it out a bit and I think the contact is re-established and my pad works again. Hopefully this will buy me a bit more time.

[@lindasantucci7917]

Thank you, great video. Applied your step by step instructions. Fixed the problem and we saved a bundle of $$$

[@harpin4God]

Best video I've found! Very articulate and systematic! Thanks!

[@duxmom1]

You're a lifesaver! I fixed my microwave, and I feel invincible!! lol

[@nealberman9697]

Saw your video and another. Fixed the ribbon, saved me over $300 - and I look like a hero to my wife to boot!

[@c.taylor3264]

Thanks for the info! We just replaced our refrigerator and the next day the dang microwave stopped working. I wasn't looking forward to spending more $$ on another new appliance. It took a little finagling to get the panel off as it is a different model but after a quick wipe with alcohol it works like new.

[@mikechristman8353]

Thank you for sharing. Worked for me and I did not even have to take it off the wall !!

[@damianwarrick3674]

Just saved me a ton of $$$ I didn't want to spend, thanks for the video!!!

[@kaaess]

Just tried this and it worked for me! Thanks for the step by step. Cheers.

[@evuraanevuraan254]

thank you! your video helped (57s into it..) me with JVM2070SK02 OTR microwave. I was struggling to remove the grill. The "Boost" button was broke, I could finally open the control pan and swap the "Vent" Plastic Button into its place. Many thanks!

[@MrFood16]

Thanks for the video, unfortunately this didn't fix the issue. Called GE customer relations as others suggested. They offered me a $650 replacement ($950 msrp). Very frustrating.

[@judygudelsky22]

Thanks for taking the time to put this up. It worked to perfection. Saved my bacon, so to speak!

[@dpact4201]

Thank you for this helpful video, which has saved everyone a lot of money. In my case it was the smallest lead (removed at 3:24 in the video) that was dirty with grease. I also have a Panasonic Genius at my other place, which is a much better microwave, easier to use and with individual buttons rather than a touchpad--- keep in mind if you ever need to replace it.

[@GunMoll3]

The video was very clear and helpful with disassembling the microwave touch panel. Unfortunately, it did not fix my problem. My touchpad does not respond to the touch but the lights to it come on and the physical buttons to control the light, fan, etc work. Back to the drawing board.....

[@jasonrand7652]

Thanks for the video!! Fix worked, no longer beeping or displaying the F10 error.

[@bradlethbridge5418]

Worked on my Emerson Microwave MW93395B Your the man thanks for the video!

[@cusetjs770]

I gave this procedure a try and it didn't work. The touch pad stopped working a year ago, and then miraculously began working again after I stopped using the burner directly below the touch pad. Unfortunately, it crapped out for good a couple of weeks ago, so I called GE. Within five minutes they let me know that the touch pad was defective on the unit (Cafe Series less than 4 years old) and that I qualified for a replacement. The replacement was delivered and installed within a week! Not only is it a brand new microwave, it is a convection oven also! GE rocks!!!! They even took the old unit for disposal!

[@mattjones5175]

Thank you for the video. This save my family a couple hundred dollars! Had it fixed in about an hour from the time I took it down to hanging it back up. The hardest part of this is removal/install. Otherwise very easy...thanks!

[@mattlonabaugh8440]

Thanks much- this fixed my issue with GE model jvm1540dp1ww starting on its own.

[@picanocu1]

You are the man dude. I thought this had no chance but it worked!. Thank you!

[@picanocu1]

+Mark Oliveira Ugh. Piece of $%!+ stopped working again! This product totally sucks but I still appreciate the video.

[@1475madjack]

Thank you, thank you, thank you!!!! We have been without our microwave for the last 3 weeks. Went to HD to price out a new one today...$875. Took a chance on your video, and 15 minutes later I am defrosting my steak for dinner. Appreciate your help. Excellent video. Happy Thanksgiving! :-)

[@janezmccauley7024]

worked great on my kenmore convection microwave. probably vibrates loose from door opening and closing over time. thanks again

[@cookram21]

nicely explained.....I am facing similar problem in my Electolux microwave oven in India . Hope similar troubleshooting should work for it .

[@marcelbosse4361]

THANK YOU YOU MADE MY DAY I HAVE NOT TRY IT YET BUT ITS .VERY LIKELY TO WORK THE MICROWAVE HAS NEVER BEN USED .I LET YOU KNOW HOW I MAKE OUT THANKS MARCEL!!!

[@robertnicholls929]

Great tutorial. I followed your steps and it fixed mine. Thank You

[@ashterps]

amazing!! this just worked for my GE microwave!! Thank you so much!

[@danielledestefano7489]

Excellent video! Worked like a charm and so easy!! Thank you!

[@theadventuresofaudreysamantha]

This was SO helpful! Thank you! Saved us from buying a new microwave.

[@mravn]

Wow it actually worked for me.......was about to order a new one. Thank you!!

[@dickvolckmann6060]

Thank you thank you thank you. I thought our Cafe was a goner - - now it's like new. Well... except for all the grease I found on top!!

[@iloveyoursistertoday]

Thank You, Thank You, Thank You, Thank You!!!!! It worked! You saved me $600.00!

[@jenniferwalden9382]

Worked on my 10 year old model! THANK YOU!!! Just saved me lots of $$$!!!

[@scottdevillers]

Worked like a charm on my nearly similar GE Cafe nuker. Thanks!

[@JeanAugustinsession40]

saved me some money and the wife thinks i can fix anything, awesome post man. thanks it works

[@WPPhilsFan]

Thank you so much. This was a quick and easy fix to my problem.

[@jimijamesyo4197]

I followed all steps... very clean... still not responding to touch. Any ideas for following up on the repair? Trying not to purchase a new TouchPad. Thanks so much for any consideration and time.

[@smartdude876]

It worked! Thanks man, did the same as in video on my GE pvm2070sm4ss it worked like charm!!

[@kennyklejmont3257]

Thanks it worked perfect. Only thing was I didn't know I needed rubbing alcohol to do this repair. Maybe a quick list of tools needed before video. I'm also techno challenged !!!

[@kashifhussain5832]

Thank you, I was skeptical when I was cleaning it, but it worked.

[@jude-martinharrity6439]

This worked. Great!! Thank you. We only had one strip to clean on our model but that did the trick. . .

[@codydolly8819]

you are the Man!!!! Was just about to buy a new Microwave!!!

[@henryk8763]

Thanks! It worked as well. Not sure how long it will last but thank you!

[@gannsberg]

Thanks so much!! GE was trying to charge 99 just to come out and look at the unit. Luckily I think those top screws are exposed so I don't have to take my unit out of the cabinet!!!!

[@mattj6510]

Thanks a lot for this! I followed your instructions and noticed two blown fuses and a burned chunk of wire behind the keypad. I replaced the fuses and burned wires and then the microwave powered on! The keypad was still unresponsive though. I called GE at 866-898-7465. After a very cursory troubleshooting (does the keypad light up?) they told me that, since the microwave was purchase just *under* 5 years ago, I qualify for a free replacement model of the latest equivalent. The microwave, delivery and installation were all completely free. Thanks a lot for these instructions! Would've never noticed the first (trivial) problem without them.

[@achick2468]

Great video! Very detailed and easy to follow! Thanks!

[@jenniferk.labrie7586]

Excellent tutorial! Thank you so much!!

[@heavynumbertaco]

Thanks pal. I thought that might be the problem since my microwave is over the range and gets oil heat and smoke(haha,on the rare occasion my kids cook)Thanks much,very informative and helpful

[@jimmcerlain9511]

I PULLED THE RIBBON AND PUT IT BACK IN WORKS FINE!!! THANK YOU THAT WAS EASY AND CHEAP.jIM