Getting Started With RepairSolutions2

[@dustinrudisill8962]

Hi! I purchased the Hyper Tough HT500 dongle at Walmart that supports the Repair Solutions 2 app. What product number is that equivalent to in the Innova product lineup? Im guessing the 1000? Im asking because Im having some trouble erasing codes and i cannot use the website to determine product vehicle and phone coverage.

[@InnovaAuto]

Hi Dustin, that is correct. The HT500 is equivalent to the 1000 dongle.

[@dranican]

Goodday I bought the gadget at Walmart but i live abroad. Is there any other link to download the app for an iPhone ?

[@InnovaAuto]

The RS2 app will only work in the U.S., Canada, Mexico, Puerto Rico, and Guam. What country are you in?

[@hunterswiski8398]

So no live data?

[@InnovaAuto]

Hi, I can confirm it does live data.

[@richardvoyles4005]

I just bought this 3030r scanner. Unfortunately I do not use a smart phone. I do use a laptop and have internet access. Can I use my laptop instead of a smart device or, even better, can I use the devise by itself without using any other device? I may have to return it if I can't.

[@InnovaAuto]

The RS2 app will only work on a smart phone or tablet with the 3030RS. The RS2 app will not work on a PC or Mac. You can still use the 3030RS without using the RS2 app. The RS2 app is a free supplemental resource that provides fix information based off your check engine codes. The 3030RS will still read code descriptions and erase codes without the RS2 app.

[@RednecksGoneWild]

I wish I could Erase /Reset codes from the app using my Hyper Tough HT300 Scan Tool,

[@InnovaAuto]

We're sorry to hear that, but you can with our 5610.

[@AudioVisualJunkyard]

Push the red button on the code reader

[@BobHoward-f1s]

How do I rekey a Ford Explorer 2002 with my repair solutions 2 automotive scan tool?

[@InnovaAuto]

The RS2 app and wireless tool do not support key programming procedures for any vehicle. You would need our 7111 tablet that supports key programming procedures on a 2002 Ford Explorer.

[@BobHoward-f1s]

How do I be key a Ford Explorer 2002 with my automotive scan tool

[@InnovaAuto]

The RS2 app and wireless tool do not support key programming procedures for any vehicle. You would need our 7111 tablet that supports key programming procedures on a 2002 Ford Explorer.

[@PlayaHataz710]

What does the green light blinking mean on the Ht500?

[@InnovaAuto]

When the green light is blinking on the HT500, that means it's trying to pair. The green light should stop blinking and stay a solid green once paired.

[@Grimey90z]

Hey , can this scanner relearn a camshaft sensor?

[@InnovaAuto]

Yes, the 5610 can relearn a camshaft sensor. Verify with our coverage checker if it will support your year, make, model, and engine size vehicle. www.innova.com/pages/coverage?ad=aaa

[@syed4li]

I have a Innova fixassist 3030rs and in the app I don't see any options regarding engine, quick scan or anything like that. Any idea why?

[@InnovaAuto]

Hi Ali, thanks for reaching out to us. To further assist you, please call us at 800-544-4124 so that we can open a ticket to further investigate this issue and forward this to our product development team and engineers. We are open Monday to Friday from 6am to 6pm PST. This way, we can discuss and determine the cause of the problem.

[@codyshuey258]

I have a 2003 Chevy Malibu. I connected the scanner, but have to put my vin number in. Its saying that my Vin number cannot be found, and I did it a couple times to make sure its correct, and it still says vin number can't be found

[@InnovaAuto]

Hi Cody, thanks for reaching out to us. Typically it happens when there is a wrong input of the VIN. Kindly double check the VIN again or use Carfax.com for verification for VIN. If it still doesn't work, you may call us at 800-544-4124 so that we can further investigate this issue. We are open Monday to Friday from 6am to 6pm PST.

[@sharlenej.8236]

The repair app is not available in Trinidad!

[@bradyknowzbest1149]

We need an app like this but without having to pair a scan tool. Just enter the code, and find repairs others reported, tsbs, and links to parts

[@gatonetwork1788]

Just got 3170rs gonna start learning how use it nice.

[@ogluda8492]

the scanner is literally making use the app instead of controlling it from the actual scanner…can the app clear codes? i’m trying to find out if i resolved one of my misfiring cylinders

[@InnovaAuto]

No, not with the handheld scanners but only with the 1000 dongle can you erase. With the handheld scanners, the RS2 app is completely optional but not with the 1000 dongle. Only the 1000 dongle will let you erase the codes from the RS2 app since it doesn't have a display screen and everything is done through the RS2 app If you have a handheld scanner, you can only erase the codes on the scanner by pressing the ERASE button, then pressing the enter button to confirm the erase. What model code reader do you have? Also, if the codes are "Pending" or "Permanent", those type of codes can't be erased with any scanner. "Pending" codes - A Diagnostic Trouble Code (DTC) set on the "first trip" of a "two trip" code. If the fault that caused the DTC to be set is not found on the subsequent (second) trip, the code is cleared automatically. "Permanent" codes, the underlying problem that caused the permanent codes to set must be corrected, and the vehicle must be operated (driven) for a period of time sufficient to allow the monitor that identified the problem to run. When the monitor completes without detecting a problem, the code is cleared automatically.

[@libglade3696]

Not available on Google Play for Android 12 and any other my Android Smartphone. Not available on Apple App Store for iPad. 🙂

[@InnovaAuto]

Are you located in the U.S. or Canada? If outside these countries, the RS2 app will not show up in the Play Store or Apple Store. The RS2 app works on an Android 9/iPhone 9 or above. I use the RS2 app on my personal Android 9 and Android 11 work phone

[@Afraidof7]

Can it find srs codes?

[@InnovaAuto]

Yes, the RS2 app will read and erase SRS codes when paired with the Innova 1000 dongle.

[@SAKAICHEWY]

What if you got it in eBay? It won't let me past that part :/

[@InnovaAuto]

Do you have a handheld scanner or the wireless dongle? What model? Please call customer service at [phone]. We are open M-F 6am-6pm PST.

[@LifeofAedan]

Would be nice to see live data in the app. Unless I am doing it wrong I don't see that option.

[@InnovaAuto]

Hi there! You can see live data within the RepairSolutions 2 app, only if you have the wireless Bluetooth CarScan Mobile device, part numbers 1000, 3215RS, or 6000p. If you have a handheld tool with the button "LD", unfortunately, you can only view live data within the tool itself. We apologize for any inconvenience!

[@LifeofAedan]

@@InnovaAuto is that a marketing thing? Lol 3100rs, love it either way 😊 great product

[@donkelley4369]

Why is there no volume on the audio??

[@FK_TRUMP]

Is wi fi required to use the app??

[@InnovaAuto]

Hi FukDon, thanks for reaching out to us. When using RepairSolutions2, some diagnostic functions require an internet connection (mobile data or WiFi) to perform accurate scan results.

[@bottomlayer]

Is RS2 available for a computer/Windows PC? That way you can use a laptop instead of just a phone

[@InnovaAuto]

Thank you for your question! Unfortunately, RepairSolutions 2 is available only to use on a smartphone or tablet device. It cannot be downloaded to a computer to transfer data. We apologize for that inconvenience!

[@mariocournoyer9555]

I bought this product and I have an iPhone 12 and with the app I don't have the icons like on the box or like the guy shows on his phone.

[@InnovaAuto]

Hi Mario, thanks for reaching out to us. The RepairSolutions2 has been constantly updated to improve our services to end users. If you have problems with the app, you can call us at 800-544-4124 so that we can open a ticket to further investigate the issue and forward this to our product development team and engineers. We are open Monday to Friday from 6am to 6pm PST. This way, we can discuss and determine the cause of the problem.

[@JuanCarlos-jx6oz]

It’s not reading my Vin on app , it says invalid Vin but it’s the correct one ! What do I do? Help please

[@InnovaAuto]

Hi Juan, sorry to hear that! Please make sure your vehicle is OBD2 compliant and was sold or registered within the US or Canada. If you have confirmed and it is still giving you that issue, contact our USA based technical support team at [e-mail] with your VIN, a screenshot of your issue, and your phone details so that we can get to the bottom of the issue ASAP! We are available Monday-Saturday 6 am-6 pm PST.

[@JuanCarlos-jx6oz]

@@InnovaAuto Thanks a lot! 👍

[@canuckfixit7722]

Just bought an Innova 3100RS for my '05 Honda Element and installed this app on my Android tablet. Not too sure if this will be helpful because I was hoping that this app would perform like the other Bluetooth OBD2 scan tools that show absolutely everything on the Android display. This app just compliments the built-in display of the 3100RS and other scan tools from Innova.

[@InnovaAuto]

Hi Andrew, thank you for your feedback! We would like to let you know that the mobile app will not offer those EXTRA features because they are all within the tool itself. Live data, ABS, SRS, check engine light, oil & battery reset are all done through the unit, not the app. The mobile app, for the 3100rs, is to be able to transfer, store, and find out more fix information based only on the trouble code the 3100rs provides. Please do not hesitate to contact us at [e-mail] if you are in need of any assistance. We would be happy to help! We are available Monday-Saturday 6 am-6 pm PST.

[@Dhi-fe5eu]

Looking for my first scanner. Could I download Repair Solution app for free with the innova 6100p?

[@InnovaAuto]

Thank you for your question. If your 6100p has a #2 logo at the bottom of the unit, then it is compatible to work with RepairSolutions 2. If it says www.innova.com, then it is NOT compatible to work with RepairSolutions 2.

[@oldiron4135]

Hey Innova, i just got the 7111, any videos anywheres? I some what figured it out, but it be nice to know more about it. Also, is there a chance i can attach a auto scooe to it? Let me know thanks.

[@InnovaAuto]

Hi there, thank you for your question. Unfortunately, we do not have how-to videos for the 7111 tablet, but we do appreciate your feedback and hope to have one available sometime soon in the future! Unfortunately, you cannot add any other attachments to the tablet. Sorry for the inconvenience.

[@oldiron4135]

@@InnovaAuto So another question. Why is there a frint and back camera, I cant seem to use it. Also, I cant seem to get repair solutions 2 to work with it. Is there a work around or am i just out of luck? Seems to be a lot of money for certain things it should be capable of and nothing.

[@innovaelectronics1525]

@@oldiron4135 The RepairSolutions 2 mobile application is NOT compatible with the 7111 tablet because this app is already built in the tablet. When the 7111 tablet is done scanning a vehicle, you can select the Create Report option to begin using RepairSolutions 2 within the tablet. You do not need to download the additional mobile application. Please feel free to email us at [e-mail] if you are in need of any assistance. We are available Monday-Saturday 6 am-6 pm PST.

[@fatcampvets7473]

Mine says it’s unable to create a report

[@InnovaAuto]

Hi there, thank you for your feedback and we apologize for the inconvenience. Please try turning your Bluetooth off and back on, restart the mobile app, make sure your tool is connected to the vehicle at the same time and try again. If this does not help you, please contact us at [e-mail] so that we can look into this for you further.

[@waynejames8051]

Finding it difficult to download the app

[@InnovaAuto]

Hi Wayne! Sorry to hear that! We haven't had any issues with the download process of the mobile application. The app is compatible to be downloaded on iOS 10.0 or newer or Android 7.0 or newer. Please feel free to email us at [e-mail] with your exact issues so that we can get this addressed for you right away. We are available Monday-Saturday 6 am-6 pm PST.

[@mostmoursi3239]

i bought this too but i traid to use it in Egypt for my Toyota car , its give me not support it in this areas, which i do not believe that, kindly to show up to me or send mail to tell me how can I use outside USA, I mean in the middle east is that supported,, tell me how? . thanks

[@InnovaAuto]

Thank you for your inquiry. This tool supports all US, and Canadian sold vehicles made after 1996 that are OBD-II compliant. Vehicles sold in other countries, although similar, are not set up the same as the ones sold in the US, and our readers may not be able to link. There are times when our readers will link to vehicles sold outside the US, or Canada but this is not guaranteed.

[@DANNYN224]

can you use 4g LTE with this app

[@InnovaAuto]

When the Innova OBD2 tool is connected via WiFi, you will be able to receive reports on your mobile device connected through 4G LTE. Bluetooth is also an option if both your mobile device and Innova OBD2 Tool are within range. If you have any other questions about the app please feel free to contact our USA based customer service team. By phone at 800-544-4124 or on the web at innova.com/support

[@Brisco1]

So I'd need something else besides my phone to use this?

[@InnovaAuto]

Hi Brian, thanks for your question! Yes, the RepairSolutions 2 app works with a phone, but you must also own an Innova OBD2 diagnostic tool to be able to connect the tool to the app to transfer data to get fixes.

[@HyperSin]

After i put in mileage the app gets stuck at generating report

[@InnovaAuto]

Hi there, thank you for reaching out and we are sorry to hear that! Can you follow these exact steps and let us know if that worked for you: Turn your Wi-Fi off on your phone. Use Bluetooth only. 1. Uninstall the mobile app from your phone 2. Disconnect the Car Scanner from your vehicle 3. Start your car 4. Connect the device back into your vehicle with the engine running 5. Re-install the app & sign back in 6. Try again. If this still does not work for you, please try and get a screen recording of your exact issue, your 17-digit VIN, and phone type, and reach out to our USA based technical support team at [e-mail] so that we can begin looking into this for you ASAP! We are available Monday-Saturday 6 am-6 pm PST.

[@UnofficialNoName]

So o got my 5512 and I used it on 3 vehicles but the app doesn't give a description or buy option

[@InnovaAuto]

Hello Marcas, we're sorry to hear that! The only time the RepairSolutions 2 app will not provide fixes are if the codes are labeled "Pending" codes and if the yellow light is on the tool because at that point, these are still pending codes, not stored failures. If you have "Stored" or "Permanent" codes, a red light on the tool, and do not see fixes, please contact us at [e-mail] or 800-544-4124 so that we may look into this for you. We are available Monday-Saturday 6 am-6 pm PST.

[@ChiTownWill]

What if my car don’t shut on at all?

[@InnovaAuto]

If your vehicle has no power, the OBD2 scan tool will not successfully connect to your vehicles computer to retrieve any diagnostic trouble codes. If it has power, but won't start, the tool will still work to pull trouble codes, as long as your vehicle has them stored.

[@JerzeyPrince23]

So I got innova scan mobile 1000 (or 3215rs) Dongle and it works but it won’t show the ABS codes on my 2000 Toyota Camry LE and I have the ABS lights on.

[@InnovaAuto]

Hi there, thank you for your comment and we're sorry to hear you were unable to retrieve ABS codes for your Toyota. Please make sure you are completing an All System Scan with your engine running to ensure the best connection. If you still are unable to get ABS data, please contact us at [e-mail], for further assistance. We are available Monday-Saturday 6 am-6 pm PST.

[@zero2blur]

My app doesn’t look like that at all

[@InnovaAuto]

Hi there! We are constantly working on mobile app updates to improve user experience. The mobile app has been updated a few times since the release of it. Feel free to email us at [e-mail] if you have any feedback or ideas on how we can improve the app.

[@rayjohnson5477]

how to get your ob2 to read in english

[@InnovaAuto]

Hi Ray! Changing the language on a tool depends on which tool you have. A lot of our tools have a different way of accessing the Menu and Language Settings. The app, RepairSolutions 2, cannot be changed to Spanish, unfortunately. Feel free to give us a call at 800-544-4124 and we would be happy to walk you through it step-by-step.

[@alfredong2199]

I cannot install the app of RS2 here in the Philippines so I cannot my innova

[@InnovaAuto]

Hi Alfred, sorry to hear you're having trouble. We would like to let you know that the RepairSolutions 2 application and is available for download in the U.S or Canada only. You can try to change your Country of Origin in your phone settings, but we cannot guarantee that will work for you. Innova diagnostic tools are also sold in the U.S and Canada only, which is why the app is limited to those regions. We apologize for the inconvenience.

[@1943vermork]

Please get rid of that “create account” if you want to be taken seriously. Very disappointed being forced into this.

[@InnovaAuto]

You no longer have to create an account to use the app.

[@MartinSanchez-hc5nf]

Losvideos en español

[@InnovaAuto]

Pedimos disculpas por las molestias. Agradecemos sus comentarios! Esperamos hacer un video en español y lanzarlo en el futuro.

[@larrycoonrod5563]

Useless if you are looking for instruction on how to use

[@InnovaAuto]

Thank you for the feedback. We plan to make an updated version here soon that is way more informative. Do you have any suggestions that you would like to see?

[@InnovaAuto]

Here is a link for RepairSolutions2 to our support page with links on using the different features: innova-electronics.helpscoutdocs.com/article/77-repairsolutions2-support-and-features

[@aaronsanchez4217]

Instructions available online? ​@@InnovaAuto

[@sonichedgehog8723]

This sucks

[@InnovaAuto]

This is an outdated video, apologies.

[@haynyr.prosperity]

I Buyed but dont work. Mi screen shell swit filter and bla bla bla... bus dont find a problem of my engine... i lost my money

[@InnovaAuto]

Which model Innova code reader did you purchase? Was it the wireless 3215RS dongle or one of the handheld code readers like the 3020RS, 3040RS, etc..? Please contact our customer service at [phone]. We are open M-F from 6am-6pm PST