The Downfall Of Qantas

The downfall of Qantas has been rapid. One of the fastest in the industry and a once renowned airline known as the Spirit of Australia has lost its relationship with its loyal customer base; just what has gone wrong, and can Qantas recover, let's explore the Australian airline.
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The video was written by Daniel Fowkes.
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#aviation #news #australia #qantas #sydney #melbourne #flight #aircraft #avgeek #airplane #airlines #airport #planespotting #airbus #boeing

[@Lukeyyyyy240]

I think Joyce's departure is well overdue. Qantas needs to focus on its product, bringing back the premium experience. Stop using covid as an excuse for everything!! If they had focused on running an airline instead of LCC level cost-cutting, politics, and attacking it's customer base, the airline would still be going strong.

[@Logicalstu]

Joyce leads a greedy toxic corporate culture. He needs to go.

[@ottottotto980]

@@Logicalstu It's expected he will go by the end of next year, according to his contract and recent talks about succession.

[@DanzoSan]

The thing is he walks away with well over a Hundred Million plus and no responsibility nor any consequences for destroying the airlines reputation. He just gets to sail off into the First Class for life sunset. What's to stop his replacement from doing the same when they see how successful the Joyce blueprint is for themselves and the own bank accounts?

[@neverleftthe80s29]

Totally agree, time for a complete change at Qantas.

[@Lukeyyyyy240]

@@neverleftthe80s29 A packet of cookies is not worth the $100+ premium each way with Qantas over their OWN low cost option Jetstar.

[@boeingdriver29]

Spent 36 years there and watched the airline turn from a fantastic service orientated airline into a penny pinching short sighted operation under Geoff Dixon and that was further exacerbated by Joyce. If you ran an internal questionnaire of Qantas staff asking what they thought of Joyce I could pretty well guarantee it would be unanimously negative. The man is very much disliked.

[@ricgstevens]

How prophetic your comments are. I heard from a reliable QF employee that the day after the former CEO resigned, he promptly jumped on an Emirates flight to Dublin. One way first class ticket. Me thinks former employees and disgruntled customers were going to come after him for leaving our once proud airline in tatters. Somehow I don’t think he’ll now call Australia home.

[@sydyidanton5873]

I loved my career at Qantas, I had flown for a couple of other major airlines prior and my time at Qantas easily eclipsed those. The safety culture and training standards were superior and incomparable. Our aircraft were so meticulously and magnificently maintained they operated like new regardless of age, they also commanded the highest resale values as a consequence. The top job rightfully ought to have gone to John Borghetti, he was perfectly groomed for the role and he knew the airline intimately. I believe he would have been committed to protecting the company along with nurturing and growing it into an even stronger carrier other airlines envied. For reasons unknown the once mighty airline was placed in the guardianship of an incapable potato, so out of touch and dispassionate he doesn’t even have the decency or respect to pronounce the company's name correctly! His experience was a classless domestic budget carrier, he should have taken that experience back to the bogs he slithered out from to his own flag carrier Aer Fungus! He surrounded himself with an equally incapable crowd of sleazy sycophants who collectively have eroded away all our tremendous irreplaceable standards, values, culture and authentic commitment to excellence. They have wasted obscene sums of money on useless failed projects and destroyed all that was great. We always had a fleet of aircraft with a higher purchase price but the superior return on investment made it worthwhile with durability and reliability. Excellent quality aircraft that hold their age like no other, safe and unbeatable. I still fly with Qantas out of nostalgia, but airline becomes less and less familiar, as has the once instantly recognisable iconic kangaroo that proudly graced our fleet. It has become a dismembered and dysmorphic rodent-like image, along with uniformed crew/staff wearing cheap and unflattering-of-most ages and shapes, poorly tailored garments with a loud colour completely incongruous with both the airline and our nation! The rich quality of everything has been stripped out and replaced with classless cheap poor quality junk. Form the soft and hard product always showcased luxurious quality, every touch point and service item representing the style and class our discerning international guests expected and were not disappointed by. It is deeply saddening to see the personality, style and charm of Qantas replaced with a poor knock-off quality, one-size-fits-all blandness that could be any dull and forgettable airline. We have paid a far too higher price for the destruction that slimy little man has caused! I sincerely hope when that spud is replaced and not a moment too soon, the next leader will have an authentic passion for Qantas specifically, and do their utmost to restore the sparkle and pride back into our once mighty airline with a quality fleet befitting of the same, made up of aircraft showcasing aviation excellence vs the cheap transporters currently bearing our airline's name.

[@erlstone]

I was once a platinum frequent flyer... and rack up so many miles I was awarded "member for life".. and then they rescinded the status of "life".. at the same time (around 2010) it became clear that the tone and manner was arrogant and customers were some how taken for granted... and now we see their true colours... budget reality at premium price

[@mnewm21]

they actually have a member for life status at all levels other than platinum one. Don't know when they brought it in (or back) I am Gold for life and about to become Platinum for life so am unsure of this part of your statement but the rest yeah well until the shareholders vote him out I don't see him leaving and it would seem that the institutional shareholders love his "attitude".

[@kevy787]

As a long serving X employee of Qantas its sad to see the airline I once loved working for go to this but as mentioned it's not the employees fault but corporate greed.Its a joke to say that they are trying to get their experienced staff back well there is one here in Perth with over 35 years experience that keeps getting knocked back from Qantas so they can't be that keen to fix things

[@ytlurker220]

Countries like ours need to start having a serious conversation about corporate greed. It's a menacing cancer stripping good working people of what they deserve, and it's metastasizing out of control.

[@tarantulamusic6166]

as for many airlines with similar problems (like Lufthansa): the fish stinks from the head

[@danielsoutham167]

In 2011, Qantas left me in the US without bags for a week. I saw them on return to Sydney. Joyce had gutted the baggage services then and all I got were excuses from an overworked offshore call centre. I put in a complaint and all I got was an excuse email 6 months later. I haven’t flown them since.

[@martinstallwood5799]

Greef enterprise rules. Me, myself and I. Oops forgot the shareholders. Bugger the customer. Greedy executive and shareholders about sums up the situation.

[@martinstallwood5799]

Sorry. Greed enterprise.

[@Starcraftmazter]

The fact that AJ hasn't been sacked really shows you how corrupt the board is, and how much it's a private club of execs all looking out for each other. No intelligent shareholder would support AJ or buy this stock as it's doomed in the long-term due to the cascading problems Qantas has. At best, it can hope to rebuild itself from scratch over time - the problem is, there is a significant disconnect between their pricing and the product they offer. It's no wonder SQ continues to carry the most Australians internationally, despite only really flying in one direction away from us.

[@petermillar9022]

which was due to the re-negotiation of routes under joyces watch that allowed Qantas to fly less international flights

[@lotdez_]

honestly sad all of this has happened to my favourite and national airline

[@Dave_Sisson]

After this video, I think DJ will be flying Virgin or Rex within Australia, because even if he wants to, Qantas may well refuse any bookings from him.

[@MiturBinEsderty]

He barely flies. Lol

[@julosx]

Outside Australia, there's still Emirates or Singapore Airlines to do the job.

[@StephenFogarty2023]

Aren’t “ Bonza “ starting to fly soon, with their 737 MAX aircraft ? What could possibly go wrong with a MAX aircraft ? 🤷🏻‍♂️

[@paulshields2220]

@@StephenFogarty2023 you’re the problem. Boeing fixed the issue and now pilots have additional training on the new system implemented and FAA is overseeing plane manufacturing now that Boeing lost their ability to self certify.

[@bar10ml44]

The max is a disaster. An old airframe with massive engines stuck on. The cover up at Boeing was disgraceful. I do not travel often but in any future trips between London and Melbourne it will be not be with Qantas nor will I board any Boeing aircraft.

[@garykerr6499]

I too, have had flights cancelled by Qantas and it took 11 calls and 9 emails to get it reinstated. Following a 2 hours schedule change, I cancelled 2 legs of an international itinerary and am unable to get reimbursed because there is no mechanism for this to happen. The phone help desk is of no help and the web-based complaints system is unresponsive. How long before this culture of no-care results in a catastrophic incident? Qantas is in trouble.

[@killerroy23]

I grew up with Qantas and its sad to see it in this situation.

[@michaelosgood9876]

Qantas will be back. Give them a few years & a shake-up at the top. That's what's required.

[@ytlurker220]

Who didn't grow up with them? You'd have to be over a century old to not have hahaha

[@ytlurker220]

@@michaelosgood9876 qantas knows no end to greed. They won't stop bean counting any time soon.

[@rais1953]

Alan Joyce owes me a trip on Jetstar cancelled at the beginning of the COVID emergency. I don't dare use it at the moment because I can't be sure Jetstar/Qantas won't strand me somewhere overseas with a cancelled flight and no way of contacting the airline. They say I have to book a flight with the credit by the end of next year or they'll cancel it. "We've got your money, we'll keep it thanks."

[@darrenharband4072]

The tip of the iceberg can trace back to around 1997 when Qantas decided to get rid of a large group of apprentices (myself as one) who were finishing their indentured apprenticeships. Historically Qantas typically kept the majority of their apprentices offering them full-time work as "Journeyman" due to the amount of training and investment put into us, Apprentices. I remember we were all called and told to meet at the LAME training center. We gathered and went inside all unaware of our fate, told to sit down by Managers we had never seen before. One manager walked around with a box asking for and collecting our company ID cards, and another followed handing out a letter to each of us detailing what was happening whilst another manager was verbally reading the letter out loud word for word that Qantas would not be offering us ongoing employment and we were not allowed on the jet base. Being young it was definitely a WTF moment for all of us. Not only was I and my apprentice colleagues were given the boot they also targeted personnel that was close to retirement and had been at Qantas a long time. Since May 1997 I have seen and known many people that were once Qantas proud and were also shown the door (with payouts). Sadly, I do wonder why anyone would want to work for Qantas these days.

[@shaneblackwood9052]

Dude I wouldn’t even consider driving a truck for them. Qantas Freight is like something out of the third world.

[@carrisasteveinnes1596]

I am surprised those "managers" walked out of that meeting alive...

[@Mustang00007]

Mate that is sad as you say getting rid of apprentices agreed, some people don't fit in the culture. But they should have been weeded out long before the tenure finished.

[@ytlurker220]

Qantas has a lot of history with these tactics and unfortunately it looks as though it's spreading through Virgin Australia. The bean counters over at Bain Capital are known for being predatory in the US.

[@philliphunt5348]

Qantas needs to focus more on running planes than virtue signalling. Some of the staff, not all, were so arrogant. I flew Mel to Bris to Regional QLD last weekend and back and had no problems what so ever. Flights were on time, baggage arried, meals were great. I flew Virgin 😂😂😂😂😂

[@margarita8442]

They charge premium prices, passengers expect premium services !!

[@slypear]

Best reply

[@Simsy5861]

Having suffered at the hands of both Qantas and its subsidiary Jetstar, I won't ever fly with either company again. When travelling overseas it's much easier and far more reliable to fly with Emirates, Singapore, Qatar, or Cathay and the service has far surpassed that of Qantas now. Don't need qantas anymore. Their prices are also a disincentive considering their poor performance.

[@jonathanmayor3942]

Like Swissair, ones the proud of my country than in backroute because of miss management. The managers are the problem, not the little employee at the front line or the customer...

[@musteila6789]

Actually, the 'Politik-Filz' was another key factor as well..

[@StephenFogarty2023]

Totally agree Could u advise more info about Swissair, so that DJ can post a video with a massive rant about Swissair. 🤷🏻‍♂️

[@musteila6789]

@@StephenFogarty2023 There is documentary called 'Grounding - Die letzten Tage der Swissair'. Besides telling the story of the grounding itself, the movie gives also an insight on the connection between the airline management, politics and banks, the so called 'Polit-Filz'. I guess, that the grounding of our proud national carrier has left some scars in the Swiss society even up to the current day

[@jonathanmayor3942]

@@StephenFogarty2023 I don't remember it because I was 2 when it happened... But Thanks to the 2 other guys who commented, there's the documentary "Grounding" of when happened and it's translated into English but what I remembered, is it was the same miss management buying some bankrupt airlines, doing it the swiss way, and hoping they came back up... The strategy of doing some hub and spoke on steroids by bringing all the others into Switzerland and using a giant plane, (btw some of the ones who crashed our company went to Etihad and did the same and, you know it, crash the one... Some never learn...) And finally, the competition and low cost where Swissair couldn't charge 500 for a Geneva London... That's all I remember and what my father told went he was laid off like other experience employees bc he was too expensive... 🤷‍♂️🙌

[@jacobzimmermann59]

The little employee at the front line is very much the problem at Qantas, as much as the (mis)management. Rude, entitled, unbothered to help, their attitude and mentality is an integral part of everything that is wrong with Qantas.

[@ozriderone]

Firstly, I just wanted to say a huge thank you for this video. It almost brought me to tears to hear how my beloved airline has fallen. I have also experienced this firsthand. Back in April, I had a flight booked from Melbourne to Perth to go and see Family. Unluckily, in the days before the flight, I fell unwell with the flu and couldn’t fly. I spent upwards of 16 HOURS on the phone with Qantas, trying to get a rebooking. In the end, they canceled my flight without a refund, and I had to spend A LOT of money to rebook a Melbourne to Perth flight, via Sydney. Despite this, I love Qantas and have had many excellent experiences with them in the past many years and I truly hope they can return to their former glory. Alan Joyce is the problem, he has to go before they can do anything towards fixing a once great airline. He has long outstayed his welcome, and a replacement is long-overdue. Thanks for a great video as always DJ, this was an emotional but also important one to see

[@ThePeperich]

Hope that you are alright again. That you are frustrated is human, which kind of ticket did you have? I‘ll may be travel to down under and try to understand the system of booking their (not just use a website hehe). So a kind of „flex“ / „full price“ ticket - kind of rebookable even on day of flight or the day before? Then you should fight. I had a kind of your issue here in Germany (with our excellent railway. They sadly offer tickets through Europe nowadays in a pricing system like airlines do -> Two travel classes and four ticket booking underclasses (plus offers, frequent traveler cards, rebates … complicated if you like to safe money, even for citizens and frequent travelers). Overall the rule is, that the cheapest offers absolutely no refund but mega rebate and standard price („flex“) allows you travel when you like within month or even years sometimes. But some of the cheaper allow rebooking for frequent traveler or until the day before plus paying fee -> and so on. „Small prints“ as I say are the factor. In the end got the money back and vouchers; just wrote an letter (yeah paper!) to the main center and showed them their own regulations. Whish you luck, may be they will at least offer vouchers or sth like that to make a great customer happy (again)!

[@ottottotto980]

You should lodge a claim with the ACCC, if they themselves cancelled your flight, and you don't get a refund

[@ytlurker220]

You don't have to suck up to a faceless corporate giant. Qantas isn't what it used to be, and never will be. The profit chasing is ingrained.

[@gerrymccartney3561]

If you have lost your reputation for a quality service it is very hard getting it back. Especially if you have treated your staff as excrement.

[@nawinbravs]

Same situation with JetBlue. They bought-out the most senior crewmembers and now you have American Airlines #2.

[@292Artemis]

This is very sad to hear...Flew long haul with Qantas in 2012 and it was a great experience even in economy. I hope that their management is going to change so they can return to their great service.

[@ceezcet4838]

Since the four corners program, I have refused to fly Qantas or Jetstar. I used Jetstar twice this year and both times my flight back to home was cancelled. With no warning.

[@stevensmith8876]

Alan Joyce is a homosexual from Ireland. I would prefer a homosexual from Australia.

[@sainnt]

As long as the shareholders are happy, CEO's tend to be safe in their jobs. The only way they will listen to the general public is when the company starts losing too much money. Sad, but unfortunately that's what happens in the corporate world. Cash rules everything.

[@tonyreid833]

His political links and woke policies rather than run a business for all of his customers is another reason

[@davidleavold9091]

How can CEO’s JUSTIFY OVER 500 times the income of the normal worker, they are treating with absolute contempt, as I see it as a small club of people that are taking Employees and ShareHolders for a ride, it is CEO’s in general.

[@gregculverwell]

I don't really care what a CEO earns or what the pay disparity is. BUT they have to earn their keep. This man has sold the long-term viability of his company for short term profit - much as Boeing has done. He is less than worthless. A pity that modern shareholders only care about next quarter's results.

[@spinem4u]

Allow overseas airlines to fly domestic sectors That will clean our Qantas

[@Yeviscount]

Outsourcing goes to the cheapest bidder. They then try to make massive profits. Cheapest way out is to downsize staff. Who suffers? Everyone. Oh except Joyce.

[@saxongreen78]

I was a kid in the 1980s - I was quite a patriotic boy and QANTAS / ABC / Aussie pop music and comedy were a source of national pride. Hmm.

[@cbin98]

I never understood the Qantas bashing every airline in the world has faced exactly the same issues. Alan Joyce won't be going anywhere as long as the company is performing well which it currently is. The airline has now return back to profit and the share price has increased. I guess at the end of the day if you don't flying Qantas Don't Fly them it's simple

[@fredflintstone7061]

I love Qantas, its our airline, it makes me sick to my core what has happened to Qantas. Just the sight of Alan Joyce makes me sick as a paying customer and the Board also needs to go, the all do not understand what their customers are saying. It wouldn't surprise me if Qantas was only minutes away from an aircraft disaster given all its cuts and outsourcing.

[@pauljowsey7511]

I hear what you cannot say Fred

[@lenardill4851]

wont be flying Qantas until joyce is gone and the airline returns to a culture of safety and good service. That means a reversal of out sourcing and a management team that respects the skill dedication and experience of its workforce

[@craigking7067]

Been Platinum with them for 20 years…I avoid them as much as possible…prices are the highest in the world and service and reliability atrocious

[@wilburfinnigan2142]

Glad to see DJ finally had the balls to tell it like it is at his native country's national airline !!! Hope in the future he avoids Qantas !!! Poor management has destroyed many great airlines....

[@leosheppard8517]

About time an out of touch CEO - Alllan Joyce, got real and left QANTAS! Claiming bonus for failing business.

[@robertgilbert4392]

Alan Joyce should hold his head in shame what he’s done to Qantas he should take responsibility as he is the head of the company and stop blaming everybody else and get this great company back on track

[@Spike_au]

The baggage handling situation has gotten beyond a joke. Often waiting an hour after landing to receive baggage on domestic trips.

[@ldnwholesale8552]

Leprachaun Airways. Most expensive and these days understaffed. And what staff they have have no idea.

[@notathome13]

Qantas has gone woke with unicorn Joyce and fast going broke. His term is up, we all see it but the board dose not.

[@clazza65]

Get rid of the Leprechaun and put a qualified, an experienced, Australian in charge.

[@mikestone9129]

Qantas used to be my airline of choice for many years. But not anymore. I won't fly them again as long as Joyce is CEO. He is destroying the airline, and no one is stopping him. What a shame.

[@doristan1748]

As a customer, I will avoid qantas, the CEO needs to step down,

[@witsend008]

I used to buy every year at least 8 long haul tickets from Qantas. After the airline discriminated against staff and customers that did not wish to get an unproven Vaccine into their bodies I will never spend a cent on them.

[@Puppydoug]

Oh poor precious little YOU. Back when Covid was REALLY hitting the fan, if I was going to fly on a plane, I wouldn't even CONSIDER it unless ALL passengers (including myself) were vaccinated. Have you bothered to get vaccinated yet? If not, I hope not one cent of my taxes are used to keep you alive as you struggle for breath in ICU. Selfish pr*ck.

[@benjaminlamey3591]

As they say in germany, the fish always stinks fron the head ...

[@johnmiller622]

Having worked in the Aviation industry for 37 years and recently taken early retirement I really want to support a local airline but not with all its problems which is sad. Having recently flown with Air Canada not only was there no issues but they were a lot cheaper.

[@anthonywatts2033]

Just wait until you are on Air Canada and something goes wrong. You'll find out aptly how much they care. Also the level of govt support Air Canada gets is huge.

[@stevemcintyre4398]

From my experience IMO, CEO's down to their executives are covered in a layer of Teflon where nothing sticks. All blame and no responsibility where the one's who suffer are dedicated staff and the paying customer.

[@johnernst8718]

Executives never admit when they make a mistake; even as they're being walked out the door.

[@adsalvo]

The only real hope is for the entire board to be refreshed, in a so called lucky country surely we can find a CEO within Australia who can show the respect the airline once commanded

[@Kiwibikerbuddy]

Sadly, it's happening in a lot of airlines now as decisions are made by the bean counters & not the people with true airline knowledge. Airlines were once great when the people who were the top management were people who had worked their way up through the ranks of an airline gaining a wealth of experience & knowledge & made informed decisions. A lot of top tier staff have no airline experience at all & their qualification is a university degree. When the focus becomes short term or immediate monetary gains, then experience & knowledge is lost. When the focus becomes profit over customer satisfaction, then an airline places itself on a slippery slope. Airlines are asking a lot of their customers these days; long journeys in single aisle aircraft & marathon journeys in widebodies, yet the service overall is degrading (lots of little indicators everywhere), while the airlines expect their customers to keep paying increasing inhibitive airfares. Focusing on money (yes, greed) rather than product & excellence, is inviting disaster. In more ways than one.

[@oahuhawaii2141]

Qantas management is running the company like a newly established budget airlines going through growing pains, but the company charges its customers the price of a premium carrier it once was. Qantas execs must decide if they want it to remain the premium service of its recent past, or become a low-cost carrier. Only then can customers decide if that's a product to purchase.

[@Kiwibikerbuddy]

@@oahuhawaii2141 Interesting. Appears QF management, accountants & marketing staff who receive excellent remuneration for their cost saving yet profit making strategies & ideas are all in collusion. Sadly, they forget the people who pay their salaries are the very ones they now rip off.

[@alexp3752]

Sadly, nothing great lasts forever. I was affiliated with Swissair for many years. When that fine carrier failed it was an emotionally troubling experience, a dream morphed into a nightmare.

[@vincentburrowes9243]

There is a pub rumour going about in Australia that Allan Joyce prefers to fly with the Royal Australian Air Force as they have very competent management and their baggage handlers are dedicated service personnel who don’t lose bags! Every time Allan Joyce looks at the mirror, he is looking squarely at the person responsible for leading Qantas. The quality of corporate decision making, strategy and leadership has a massive impact on employee morale.

[@r12004rewy]

Such a shame that management can make such huge mistakes that reflect on the work force who have to face the public, BA have had similar problems but seem to be getting back on track now so hopefully all will come good for Qantas.

[@collinbeveridge317]

No better than the political environment that is destroying the very soul that was our Australian identity.

[@craigmoy5457]

Lifetime gold member of Qantas, I went to Thailand for some Golf a few weeks back and flew Malaysian, losing planes does wonders for ticket price, that said Qantas was about 60% more even if it had been the same price I still would have gone Malaysian as I needed my golf clubs to arrive and was going to go with a one world airline. Friends recently went to NZ for a weeks skiing, their gear arrived day 9, Qantas apologetic confirmed it was found and sending back to Sydney, it was then lost on return never to be seen again. We all know the buck stops with the little irishman, he gave the Board what they wanted a low cost airline, unfortunately that now comes with the reputation as well, in the meantime he will skip of with the $100's of millions he has been paid.

[@l2etranger]

I kinda get it why he hangs on to the national carrier status of the airline. It could be that, due to its geographical location, Qantas has no other choice but to succeed, the company has to find the right path to overcome the lingering pandemic effects. Decisions made early on applied too much stress on the inexperienced personnel that was kept when established seasoned employees would have been more useful and creative to respond to needs from this unprecedented global phenomenon. But it is what it is, businesses have one mission that is to always find opportunities to cut down on costs, and figure out solutions later to emerging problems.

[@raymondleongdiva]

It's sad indeed. I flew Qantas in late July to Australia from Singapore and back...I was lucky no incident except an hour delay in baggage claim in Sydney. My domestic flights to and fro between Syd and Adelaide were great too. So I was lucky but after watching recently an Australian TV documentary I am disgusted at Alan mgt style and the arrogance that he is. I guess no more Qantas for me until it's culture changed to her former glory. I must say the flight attendants were great!

[@philipbrailey]

If you catch QF2 from London to Sydney, the wait is agony while only two staff check you in.

[@ronaldcharan2705]

I love Qantas. I'm sure they'll be great again. Just hitting a few bumps right now.

[@bluespartan076]

Sounds like the downfall of Commodore Computers back in the late 80s to early 90s. At that time, the y had a very powerful computer line: the Amiga, but Medhi Ali and more importantly Irving Gould were more interested in cutting costs and syphoning more money from the company into their own wallets rather than have a prosperous company to gain from in the long term. Many employees at the time hated both especially the R&D engineers as thd cut back the funding severely on the R&D department (IN A COMPUTER AND TECHNOLOGY COMPANY) so the emgineers and designers couldnt make the leaps to keep up with the competition (Apple Macs and IBM PC Compatibles) and perished around the early 90s due to poor sales anx powerful new computers and consoles on the horizon that could wipe the floor with the Amiga's technical specs and were 3D capable out of the box.

[@aaronmclean9790]

Joyce needs to go, after buying a mansion in Mosman (one of the most expensive suburbs in Australia) when hundreds of good loyal staff were being let go. Plus the writing is on the wall with the amount of complaints they have been receiving, I myself refuse to fly Qantas or any of their affiliated airlines anymore... It's sad because it use to be the pride of Australian Aviation....

[@onthisrock1970]

CEO Joyce got $4m bonus approved last week so it sounds like business as usual. QANTAS will survive and flourish again - unless/until there’s a serious safety incident and they can no longer leverage off their unrivalled safety record. It’s a crucial time for them - any major incident and Joyce might go, but failing that it’s hard to see change coming.

[@keithlewis1881]

Data from the Australian Bureau of Statistics showed Qantas was by far the biggest JobKeeper recipient, claiming $160.5 million in the 2020 financial year and another $695.5 million in the 2021 financial year. Where did that money go - Shareholders? Executive bonuses?

[@klauskainzinger9978]

QANTAS for me is just the most expensive and arrogant airline out there. If I can avoid it, I will never fly QANTAS. We got an unbelievable and very disappointing shock when our family (parents and 2 kids) wanted to book flights to Germany with QANTAS. Since I had 100s of thousands flight points, we thought we could use them for at least one ticket completely (to save a full ticket price). But to our shock and disbelieve, this deal would still have cost us $1000 more to pay than flying complete without points with Singapore Airlines or Cathay Pacific. Even now, we want to fly to Seattle next year, and yet again QANTAS is the most expensive carrier by far. And I don't believe for a second that their service is better than the other carriers. It's just more expensive so QANTAS can pay their CEO's those exorbitant salaries. Wake up QANTAS shareholders, get rid of that greedy management

[@kitatit]

Getting rid of the evil toad Joyce is a start. I think he has possibly seriously damaged the entire industry. Many staff won’t come back after being treating like trash. My FIFO flights in WA have about a 70% chance of being seriously delayed or canceled. Often saved by Virgin replacing the flight. Disgusting!

[@laszlolivelife2753]

You can take Qantas out and place other multinationals in its place and find the same issues, the company I work for is facing the same issue but they just cant see it. the last CEO figured it was a great idea to get rid of old staff and bring in younger staff the only issue is that they have no experience and don't stay long huge staff turn over impacts productivity and service

[@markcoleman9892]

This type of high-level corporate "think" is not unique to Oz. We in the USA suffer from it also. IMHO, it's a direct side effect of the approach that says their only obligation in running a copany is to maximize the "returns" to the investors. The long term health of the company is neither a goal, nor a consideration. It is ALL about the bottom-line numbers on the NEXT quarterly report.

[@khava007]

I mean ..seriously Joyce shud start hs own ..LGBTQIMNBVCXZ...AIRLINE😅

[@grahamo8062]

I'm boycotting Qantas until Alan Joyce leaves (take note of that shareholders, I'm not the only one). I'm still waiting for a response from a complaint I made in April 2022 and a refund for a flight when an incompetent (but no doubt overworked) reservation employee bumped us from the first leg of a journey, making the rest of the journey impossible.

[@felicitysummers9140]

I’m in my mid 70s have flown with Qantas extensively, July I flew to Brisbane from Melb, I did upgrade on return 19,000pts. What did I get no video, no wifi nothing. Well I got food they did give me a bottle of wine for the fact of a very boring flight. Oh on the way up no wifi, video was iffy! I sent in a complaint basically tough luck! Yes Joyce should go and the Board. I find it disgusting that he and many other CEOs get millions, when the ordinary Joe Blow is struggling.

[@spectre348]

Alan Joyce’s has essentially destroyed Qantas Engineering capabilities. Brisbane Base Maintenance has over 200 job vacancies but they are only advertising for contractors to replace the permanent staff that have left. They won’t pay market rates so the jobs remain infilled. Because they are so short Qantas is again outsourcing A330 heavy checks to the Philippines. Brisbane Base is so short of staff it’s not viable as a heavy maintenance base, staff can see no future there and a leaving for higher paid jobs elsewhere. It’s were the apprentices are trained and Line station staff traditionally come from. Where are the future aircraft mechanics going to come from? It won’t be Alan Joyce’s problem he will be long gone with his pockets full of cash.

[@firstnamelastname-ys3mz]

I booked a business class holiday for my wife and Me at Christmas Only to to find last week that Qantas had changed our tickets to economy class without telling us and without giving us any refund it took four hours attempting to speak to people who had no grasp of the English language that this needed to be rectified good luck any foreigner gullible enough to ever spend money on Qantas

[@andyv6127]

Joyce answers to shareholders and the board. Same as all CEOs. Customers want cheap, reliable and safe flights. Government regulates competition. Airports are sold off to private equity. Employees want pay rises so they can afford a life. The answer is not as simple as blaming Joyce, as much as we all love to.

[@copuis]

hi, so QANTAS is NOT, repeat NOT "the national carrier" it is something that it likes to pull out every now and then, but it is not, and has not been for 30 years, (it stopped being the national airline in 1992) it is a flag carrier however, as is VA, and Rex, and soon to be Bonza but Qantas is not a national carrier, and that needs to stop being used as a term related to them

[@Basman59]

As is Qantas so to are Boeing - failed to recognise the value of their brand niche. Seems Joyce just wants to ruin, check that, Joyce has ruined the brand. He cannot fathom that to preserve the brand customers who are now paying top dollar probably would do so, if they received better treatment same can be said of staff. But he would rather obliterate the brand and make a short term profit. How he is able to maintain his stature is beyond me, and as for ScoMo's handout that basically bailed the airline out and got nothing in return only perpetuated his tenure. Frankly, there is no way back for QANTAS nor Boeing they both sold out in different ways - clearly neither care to read Porter or understand the value of niche branding which both had in spades. To go from the heralded airline it was to this is shocking. Unfortunately Australia is burdened with four crap airlines domestically little one can do than to take a train. Fortunately, international airlines choices are abundant.

[@eduardoh1316]

The problem lies in trying to 'satisfy' shareholders and the market, both of which are hopelessly myopic. Also, Qantas really does rely on having a captive passenger market. The balance is between giving something to the financiers in the relatively near term, whilst getting them to understand the long-term value of intangibles like corporate knowledge, customer satisfaction, and ultimately brand value. If you get it wrong, then a company can protect the bottom line by reducing costs whilst simultaneously trashing their bottom line through poor service. Who is more important - shareholder or customer - ultimately the best management finds ways to satisfy both at the same time. It is not unreasonable to suggest that current QF management has that balance wrong.

[@DeaneSueOrgan]

My wife and I recently flew to the UK from Adelaide. We have a lot of Qantas points to use but we found it difficult to use them for flights that we want. We chose to travel with Singapore Airlines in the end as they were easier to deal with. They fly direct from Adelaide through Singapore to London. The call centre was excellent to deal with and our flights were very efficient - we were well looked after. If Qantas offered were the same, we would use them more.

[@digitalassetguy7468]

Morale across the group is at an all time low. Corporate staff not happy. After 3 years of no pay increases they were originally offered 2%. Alot of complaints came. They eventually raised it to 3.5%. Bonuses for corporate staff return this September. Once that is paid watch a mass exodus across the organisation

[@davidjames-maddaford4531]

JUST RID THE PLANET OF QANTAS: I DO NOT USE THEM ANYMORE… I would rather walk overseas than fly with them!!!!!!

[@AnthonyTolhurst-dw1nc]

There WILL be a major incident ahead. From premium carrier to today’s POS bus with wings low cost carrier, Joyce has ridden the roo down.

[@brianpurkis114]

Qantas has declined tremendously over the past years, Alan Joyce has come from a budget airline, hence he should return to one! Same on you Mr. Joyce for bringing our country’s flying kangaroo to the very unprofessional airline that it is today 🇦🇺

[@JoseBrenesAU]

Which business school teaches to make profits by savage cost cutting and in the process turn your goodwill from very high value to zero. You can always tell incompetent people are in charge when they think a business that depends on rigorous systems and process to be able to slot people in out like you do at businesses that do not require high level of training. Wonder how Milton Friedman would explain how capitalism can fix this.

[@lindsaynordstrom6621]

He needs to go. The only Reason the co is maybe going into profit, is thanks to 2billion free money from Fed Gov. How can the Exs get such large bonus. Sic.

[@grahamep8635]

I am pleased to say that I have not flown Qantas since Mr Joyce chose to strand 10000 of his customers around the world with no notice in his battle with the pilots union. If that is his approach to customer service, I want no part in encouraging him. It is hard to find any decision that he has made that actually improves service to his customers. He is however skilled at conning the government to bail him out.

[@dennisevans7183]

Go woke, go broke. Sack Joyce and put in a CEO that is focused on the core business and their customers. This is not just for QANTAS it is true for any company that focuses on wokeness instead of the core business and customers

[@peterthompson99]

All down to one person. The current state of QANTAS should be seen as a national tragedy. The entire brand is tarnished and seem more interested in pushing insurance, financial services, etc than staying in their lane. Joyce must go - time's up.

[@elstonairways3565]

I simply have nothing to do with them anymore, look beyond joyce, its the board that keeps him there.....i refuse to have anything to do with Qantas anymore

[@lerouretan1937]

As an ex employee many years ago in London, I too am saddened at to-day’s version. But in fairness isn’t this the same story across the board: BA, LH, they are all rubbish compared to what they were thirty years ago.

[@grahamhastie896]

As long as that bloody leprechaun has anything to do with Qantas, i will be travelling any other airline should the need arise..FYI, check to see if Qantas has made a profit since it has had this " bloke" in the chair? ( personal opinion of course)y

[@rodpettet2819]

Joyce has to go. Overpaid and under talented. He's successfully trashed the once number 1 airline in the world. Go Joyce GO!

[@asentientgoose]

Qantas is facing a lot of challenges that aren’t super apparent to the public eye. Obviously funding is a major one. Covid has done a number to all airlines, Qantas included.

[@rajivgoes6]

Outsourcing gone terribly wrong. Unprofessional airport handling staff at Sydney airport.

[@justinsimmonds5674]

For Qantas, they need to sack the entire executive board and replace them with people who will actually promote a better workplace culture and attract talented and experienced staff back. They need to pull their heads in and wake up to the reality that people are more than just numbers and stats. I know someone who use to work in administration for Qantas who was made redundant after just three months at work before covid due to ‘budget cuts’ and it was a slap in the head when Qantas reported record profits that same year.

[@dequanclarke4691]

Get rid of Alan Joyce get a new CEO

[@wwooww63]

the name Qantas meant something years ago, if you were flying no other airline but Qantas spent a lot of time flying around Australia the last 30 years Qantas for 22 years and brilliant then anything else for the last 8, because anything else was far better than Qantas even tiger it isn't Qantas its cheap and nasty, its 2 dollar shop flying , they should chance the name until they are ready to bring back the premier airline it was

[@robertleonard2683]

Wow. Tell me what you really think...

[@RobertB56]

It's not really the national carrier it's now a publicly listed company with many shareholders,it doesn't have any government ownership whatsoever.

[@tombown9960]

I think there recent BS allowing staff to wear uniforms they feel most comfortable in, will put me off using them again, sure we all know that many male staff are gay but we don’t need them to go to work in drag!

[@ChaklitTea]

Wouldn’t fly with an airline that discriminate against unvaccinated travelers. I rather fly Qatar Airways.

[@Peter-ll7vq]

Wow this video shows stupidity on some people on Utube, Only 12.9k subs I can understand why its so low..lul