I have ordered my Raptor 2 from Glowe and I love it ! the heat of the flame and the multifunction of this oven is next level. I can bake pizza, bread, chicken, steak whatever and I never had any problems with anything. It is understandable that when they put out the new product that they had some flaws. I hope they grow big and crush these "Chinese" oven market ! Also as I see in the comments, I had no bad experience with customer service, they always provided infos about shipping and what I needed to know. I took time but they did.
@zsoltkaman-pizzaiolo7 күн бұрын
@@urskabelsak8712 thank you for your feedback
@nickg19810331Ай бұрын
Nagyon vonzó volt ez a Raptor 2 nekem is, mert nagyon meggyőzőek az első tesztek, de legalább egy viszonteladó rakott már ki videót arról, hogy a glowen ügyfélszolgálata csapnivaló lett az elmúlt 6-8 hónapban, és a szállítási határidőket nem nagyon tudták tartani, az új gázégő pedig pár hónap intenzív használat után hajlamos meghibásodásra, és itt jönne a képbe az ügyfélszolgálat … persze lehet, hogy otthoni körülmények között ez nem 4 hónap után fordult elő…
@Dece00720 күн бұрын
Nagyon sok embertől ez a visszajelzés illetve a saját tapasztalatom is ez. Ügyfélszolgálat az mintha nem is lenne. Nagyon lassú szállítási idő és magas meghibásodási arány. Gyenge anyaghasználat..
@HonestPizzaOvenReviews7 күн бұрын
Okay so to answer both of you, I have also ordered the Raptor 2 and I have received in perfect conditions, my burner wasn't working as well but the customer service provided the necessary solution when I needed it. The fact that this company is small and they made a product that NO ONE else can beat (please don't tell me Ooni or Gozney is better, because I tested all) you can check it. The flame that they have is without comparisson. The video that you are talking about ? where is it ? because I saw he put it down, quite fast. I wonder why..
@nickg198103317 күн бұрын
@HonestPizzaOvenReviews yeah, okay i cannot follow what Die Grill Garage is doing on his channel when he removes a video… but Glowen also advertised their product with the video of them… However he/they stated that they will remove the oven from their sortiment because Gloven was not cooperative since the dedicated customer contact for Germany left the company. I also consulted with a guy who tests many pizzza oven and he also has some doubts not just on the burner but also on the insulation (after he visited some years ago the company) As i also mentioned in my comment maybe the mentioned complaints are not so relevant for home users like me, because i am just baking 4-10 pizzas per month, but i do not change my oven every second month like the youtubers who are regularly testing such ovens. Of course it is superb to see that the oven is capable to bake pizzas also for events and the reheating time is almost zero… See, me (maybe we) as home consers we can just rely on that what we see on different channels. Mostly these people are doing some baking an owen and then the next comes, there is often no long run testing. I would love the design and performance of the Raptor 2, for sure i do not know whether i have to contact in sometime to customer care or not. Maybe just menbut if a spend ~1000€ for a “hobby” then i would like to know that everything is okay, not just a piece of the puzzle.
@nickg198103317 күн бұрын
@@HonestPizzaOvenReviews oh yes, the sentence that they produce a product what nobody can beat is though, the only advantage of Glowen is the price and that makes them unbeatable in their segment.
@glowenoven7 күн бұрын
Thanks for sharing your thoughts Nick, we really appreciate hearing from you. We understand that buying a pizza oven is a big decision, especially when it’s for a hobby you’re passionate about. That’s why we’ve designed the Raptor 2 to not only bake amazing pizzas but also to handle everything from home use to bigger gatherings. While professional testers might have their own opinions and specific needs, most of our customers find the Raptor 2 reliable, easy to use, and great for making top-quality pizzas at home. As for customer support, we’re always here to help if you ever need anything. We want you to feel confident in your choice and enjoy every pizza-making moment without any worries. If you have any specific questions or concerns, let us know-we’re happy to help. Your feedback means a lot to us!"