Google Ads Phone Call Conversion Tracking 2023 - Track Phone Calls From Your Website

[@Barnastics]

I cannot tell you how many videos I had to sit through! This is the ONLY video that helped get my call ads up and running. Thank you so much!!!

[@Barnastics]

Still getting an error though! Not sure what to do. Below is what I see. "Finish setting up conversion tracking by making sure your conversion actions are successfully reporting conversions". "Conversion tracking helps you understand how effectively your ad clicks lead to valuable customer activity, such as website purchases, phone calls, app downloads, newsletter sign-ups, and more. You also get access to new features, like automated bidding, bid adjustment recommendations, negative keyword recommendations, and conversions reporting. You're seeing this recommendation because you’ve added a conversion action but no conversions are currently being reported, causing you to miss out on tracking customer actions that are valuable to your business."

[@J87Leese]

For anybody struggling with the setup of the phone call clicks from website change the tag trigger from "all pages" to: trigger type click - all elements and select the trigger to only fire on "Click URL" and then paste tel:

[@Surfsideppc]

I need to update this video and a few others, thanks for putting this here!

[@jakobclodaus2458]

I´m not so sure some of the tags are set correctly. The trigger can´t be "All Pages" It will always trigger even without a click on the phonenumber. You better extend your tutorial, by showing the preview mode aswell to test your conversion actions and to proof they actually are triggered when they should. The trigger "click on link" in combination with the tel code worked for me.

[@read_icculus]

Yeah, this is way easier using a Click Trigger where the parameter is Click URL contains "tel:" in Tag Manager as opposed to adding the onclick event

[@Surfsideppc]

Please let me know if you have any questions about tracking phone calls for your Google Ads campaigns. Thanks for watching!

[@salim0906]

Can u please name a few free softwares for call tracking as mentioned in the video.

[@johnho3542]

Thanks! Can I ask if the phone number on the site is different from the call extension will it still track if it's the same number? the Google format has the brackets but my website number doesn't so in this case will the call extension conversion fire?

[@jimpannell2035]

People have unanswered questions here in the comments. Please take a look.

[@amatuer2]

Question: for the 3rd tag install, I have already code in the plugin from the first example. To use the third example using mobile, where do I place the codes in the plugin? Thanks

[@dechu1998]

Can you tell me if the phone numbers are visible anywhere from the call conversions campaign. Because I need to know if the calls are coming via Google ad?

[@RonitReouveni]

the first youtube video that actually shows step by step! thank you!

[@NishaThakkar-y7k]

Hi @surfsideppc I have two questions. 1) Shouldn't the tag template be "Google Ads calls from website conversion" 2) If I have Good Ads server-side setup can I use the Google ads conversion tag to setup the same thing?

[@gads_guy]

Yes, the tag type needs to be 'Google Ads Calls from Website Conversion' instead of 'Google Ads Conversion Tracking' @14:38 Again @ 22:29, the trigger is not 'All Pages' but Just Link > Some Links Clicks > Click URL starts with 'tel:' @24:00 - There is no need for an 'Onclick' attribute when using GTM. It is needed only when using Google Tag aka GTAG.

[@rajat_v7]

What about "Google ads call from website conversion" type in GTM? Where we should use this?

[@jnjmom2012]

Where can I see the call log or conversion details?

[@salim0906]

Amazing Video... Kudos to you for doing this... Can't thank you enough Mate!!!

[@vladislav4646]

Instead of having a link under your phone number which doesn't look all that great, just make this change dynamically with CSS. When a person looks at your website it should be clickable and if it's a desktop, it's not. It's pretty easy to implement as you're probably already have a responsive web design tailored for mobile devices. No need to know Javascript or PHP for that. Simple CSS change.

[@PureLivingPassion]

any tutorial?

[@rorymeehan3992]

Hey @Surfsideppc , super helpful video as always. I've learned so much about Google Ads from you + a bit from Udemy. I have a local business client who prefers to receive text messages. Is there anyway to set up Text Message Conversion Tracking along with Phone Call Conversion Tracking? I would hate for him to miss out on text leads if the phone number that google uses for conversion tracking doesn't forward texts. Thanks in advance if you can answer.

[@zizzz10]

since ur comm was 2 months ago, did you figure it out if google forwards the text message?

[@manojchouhan5493]

Trigger is wrong for mobile click

[@Krmastercarpentry]

Once everything is set up how do you see the numbers that called?

[@rentzeasy]

Very Good Explaination. Thank You Very Much!

[@Tyler-zq6yh]

Can you track more than one phone number on a webpage with a call tracking tag for built for each in GTM? How can I test to ensure each tag is firing properly when different a number is clicked on? Thanks!

[@saadazhar1192]

Thank you for the awesome videos 😊. You explain really well. 👍 One question: Can't we just use GTM trigger "link click starts with tel:" instead of google code?

[@brushmasterspaintingfranchise]

did this work for you?

[@saadazhar1192]

@@brushmasterspaintingfranchise well I haven't tried it.

[@juancantu4903]

it does work

[@Shampak]

For Website Call Conversion tracking we do not select Google Ads Conversion Tracking, instead we have to select Google Ads Calls From Website Conversion. Appologies did not want to sound condescending. Hope this helps.

[@nadiazain2396]

yes you are right, we need to select "Google Ads Calls From Website Conversion" and there is no need to put extra code on phone number, he did wrong in video

[@salimabdulmenan9611]

How did you find the part where you change the HTML code on wordpress?

[@shyamthakur1201]

complete video for call conversion tracking

[@Surfsideppc]

It's coming - I've changed my process a bit so I need to update this

[@ShubhankarJha24]

Sir, I'm running Call only ads for a client of Virtual office Services in dubai and I want to track phone calls from my ads but google forwarding number is not available for UAE thats why I'm unable to track phone calls from call only ads. What should I do in this regard ?

[@Eva_5000]

why didn't you testing phase of these conversions?!?!?!

[@TetianaBadendiek]

did i get it right- in the calls from the website you use the same phone number as on the website for the google redirection number? thanx

[@positivelydark]

Very helpful. Thanks!

[@meetkyada4651]

Correct it you need to trigger only on clicking the number not on all pages while setting calls from the website bcoz it will be triggered when any page is loaded but we need to fire tag only when our number is clicked

[@AndreiManole-m9t]

How come you used conversion tracking in GTM and not Calls from Website Conversion?

[@andrewrybeck7127]

Hello, i'm curious as to why we set the trigger for phone call events to "All pages." It looks like the event is triggering whenever a page is loaded, rather than when a phone number is clicked on my site. Should I be using a button click including "tel:" trigger instead?

[@hannajahde6741]

yes!

[@amatuer2]

Excellent Lesson, thank you very much.

[@albert-k6s]

6:04 - calls to a phone number on your website

[@rickyjeanmarie9367]

Can you do a video on creating campaigns for nonprofits?

[@Underyourbedeyes]

with the google tag version, how does google know where to change instances of the phone number? Does the phone number have to be coded to be a click to call first?

[@webdeveloper321]

At 7:43 while adding destination number. There are options of only few countries. I cannot find mine one's. Please help me what to do in this position.

[@jacobponce4478]

I have my calls from website tracking code set up. but I dont want to have my phone number change to a google forwarding number. is there a way to still keep call tracking phone calls from website without using a forwarding number?

[@RaulonY]

Thank you so much for the video. I implemented all 3 conversion tracking, but I think somethig is off with my "Phone Call Clicks From Website", it reports a lot of them and it can't be true, I cross checked with the data from analytics. I can't find the mistake, I have the phone number clickable in the footer and followed every step like you showed. The only difference is that the text of the clickable phone number is actually the phone number. Can you give me some pointers of what can be wrong and how to try and fix it?

[@jimpannell2035]

I have the same issue.

[@RaulonY]

@@jimpannell2035 I finally fixed it, I think, by changing the trigger. It is now only triggering when somebody clicks a link that starts with "tel:"

[@brookefacer9845]

Yes I had the same problem and found the same solution as you. The trigger in tag manager has to be set as tel: just links. @@RaulonY

[@JoeGoodman-lt2lu]

Thank you so much for the detailed information. You guys saved me ton of a research, as I am about start call ads through google search ads. I have a quick question, I am starting the only calls campaign, so should I setup three of them tracking on my ad account and website or should I use any one which is relevant. I don't have CRM or Forwarding Number to track, I have only UAE Landline/Toll Free number. How can I know, how many of calls got actually converted into sales, as I will be receiving calls beside the google ads through different advertising platforms. Please assist me. Thanks.

[@jawadzaheerkhan7102]

unfortunately you might need server side tracking to track converted leads using calls. If you receive leads through a form you can include the GCLID in the form and that way you can feed back to Google which leads converted and which didn't.

[@Sumayyashafeeq484]

Hi..iam doing the google ads from UAE..Great fan of your lessons..when iam doing call extension phone call conversion ,with uae number the "call reporting turn on,conversion action'These suggestions are not showing..why is it so?please reply me..but when iam changing to USA..its showing

[@efwehie3962]

ممنونم از زحماتتون

[@lucaswu1984]

Hello, thank you very much for the video, a question please, if I set up Phone Call conversions with GTM and the trigger is all page, does that mean that the system will count a conversion every time a page is opened?

[@lucaswu1984]

and I checked the google ads help, the tag config should select ' Google Ads Calls from Website Conversion', but you select Google ads conversion, is it a mistake? thanks

[@hannajahde6741]

@@lucaswu1984 correct, I just it like this & it is triggering everytime!

[@nadiazain2396]

yes he did totally wrong in video@@lucaswu1984

[@Liz-h3e]

I have built the conversion tracking with clicks on your number on your website. The status shows as active under call only leads but when I try to call, the conversion is not counted in Google campaign. Is there a way to solve this?

[@whitehatlegend]

Wouldn't setting the trigger to all page views mean that whenever anyone visits the page, it will fire as a conversion? I've seen a few guides on YT recommend this, and I don't see it in the official notes, what's the source on this?

[@swaggy745]

That is what I was thinking. DID you figure it out?

[@DrainExpertNepalOfficial]

how to fix don't count call as conversions. Call reporting is on. Conversion tracking limited. Your conversion tracking tag isn't recording conversions, and there may be something wrong with how it's installed on your site.

[@ShubhamRohila-gl2sw]

What if, I have the mobile number mentioned in the body of the website?

[@juanjo-Casanova]

Really helpful, thanks.

[@marketinglane]

Hi @Surfsideppc ! Thank you so much for this video. It really helped me a lot. I just have one questions regarding the "call us" button click tracking. I set it up using GTM, do I still need to add the coding to the button on the website? Or is it one way or the other? I'm confused. 😅 Thanks again!

[@healthyhacks1]

when the user click the call ad it goes to toll free no , from this many user exit the screen i cant able to track the user , it casuse my budget

[@shashankpathak8204]

does google track manual dial number

[@zacharywhitehouse1311]

Does this work for a page with multiple store numbers on it? Having issues with all the numbers being replaced with the same GFN even though we have set up multiple codes/labels for each store's phone number.

[@ChrisMillerNoFiller]

Same issue here. My site has multiple numbers, but unclear how to add them correctly, as they appeared with the same forwarding number

[@Eva_5000]

You never show preview of call ads after creating GTM tags and triggers how are they performing thats really bad

[@sijinthomasdaniel8527]

is it necessary to ad on click event on button, link? otherwise it won't count as conversion in google ads?

[@travelandstoriesbyuday]

Why its showing 'Don't count calls as conversions' for me

[@enochb1744]

Do i need mobile tracking if my website just resizes on mobile and my website tracking is live?

[@Matt-Olive-Digital]

Can you help troubleshoot?

[@Cutscenes.8k.4k.Gameplay]

when i open the assets page and mark the mobile number ... same as 5:14 .. its show next to call conversions : Don't count calls as conversions... do you know y ?

[@lefterisparastatidis4654]

same problem here, it shows me the same message. Did you manage to fix it?

[@Cutscenes.8k.4k.Gameplay]

@@lefterisparastatidis4654 i found out later that my customers region isnt supported with call conversions .. so i forgot about it

[@williamorr3084]

So you're the guy charging people illegally for Robo phone calls...

[@comedytextingstories]

12:32

[@kavithan8021]

Hi, When I'm trying to create a conversion action to track a calls IN "Phone numbers - Destination number Enter the phone number callers should reach when they call from your website" option, why we don't have more location options? how can i add Singapore, Dubai, Netherlands, Amserdam phone numbers?like +65, +31, +971 etc...can you help me with this pls