Google Business Profile Suspended? - FIX IT FAST in two steps (2025 edition)

[@jessduarte777]

This is the best explainer video on this subject. I normally don't comment on KZbin videos, but Luc is very clear, his advice is solid and this video is GOLD. 🌟🌟🌟

[@rankingacademy]

Wow, thank you so much Jess. Much appreciated

[@SouthDublinPaintingRathfarnham]

This is GREAT, THIS VIDEO is the most important video I have ever watched

[@rankingacademy]

Glad to hear it

[@TheProfessionalCleaner]

Somebody give this man a medal... great vid!

[@rankingacademy]

Wow, thanks!

[@ktoday3219]

I suppose many have mentioned/thought that your explanations are far better and to-the-point then Google's guidelines. Well done Luc. 🙏🙏

[@rankingacademy]

Thanks so much for your kind comment

[@LittleKitchenBigFood]

My business listing was suspended, I followed these steps as best I could and appealed. My appeal was denied and I’m in process of my second appeal. So frustrating for a new business.

[@LittleKitchenBigFood]

And second appeal denied. Guess they don’t like the wording of my business name which I have a FBN for. 805 Poop Patrol seems to be a red flag. Trying again with my Gmail account vs my branded email address. Only time will tell.

[@seeclear2022]

yes sir ! we created a new one with new address ! and also got suspended lost 100 reviews years or work, stinks !

[@Riklogo]

@@LittleKitchenBigFood did you got your listing back , what type of document you upload ?

[@LittleKitchenBigFood]

@ I ended up redoing the entire process with a different email address. Sent copies of business card, business license and video of me and my branded vehicle. Not sure why the first one got cancelled like it did. Only thing I can think of was being a service based business out of my home, using my home address as business location got it flagged.

[@Riklogo]

@@LittleKitchenBigFood thank you reply

[@faiziiii6945]

Sir, the appeal submit option is coming on my profile but not going beyond 30%.

[@kmb6325]

Search reinstatement review that is what you are looking for not appeal

[@wabz.z]

I’m having this same issue

[@muhammedwaheedm5942]

Did you get the solution?

[@Commonsense4USA]

Mine does the same

[@redt34-g4f]

me too. i had to reach out to their unbearable customer service, waiting on a response since the number hotline is totally useless

[@SimX9000]

All updated and very helpful. Well done

[@rankingacademy]

Great to hear! Thanks for watching

[@seankivi]

Great video! Keep up the awesome work.

[@rankingacademy]

Thank you

[@hehehahahoho227]

Thank you so much. This is so frustrating as I am sure we are not violating the guidelines. Hope everyone can reactivate their accounts as soon as they can

[@rankingacademy]

Have you gone through google's guidelines thoroughly?

[@ChristalJohnson-o9t]

Thank you - this helped ALOT!

[@rankingacademy]

Great to hear!

[@ishakmk6028]

Hi, great video! I’d appreciate your advice. I’m in a situation where my shop is closing very suddenly, but I plan to reopen in a nearby location soon. I’d like to retain the same Google Business Profile and reviews to avoid starting from scratch or losing customer visibility. What’s the best way to manage this transition on Google? Should I temporarily mark the business as closed or update the address when the new location is finalized? Thank you!

[@rankingacademy]

Update the address when the new location is finalised so you’ll keep your reviews.

[@sunitharaghavan4866]

It is over 12 days, my business is suspended and there is no response to my appeal. How long can it take ?

[@jacksoliday]

In the same boat 10+ days.

[@rankingacademy]

It can take up to two weeks so be patient

[@Riklogo]

Did you got your listing back which documents you uploaded could you please let me know.

[@emhassandigital]

Great job keep going 💪

[@rankingacademy]

Thank you, I will

[@SteveLuno]

Great video as always. What's the best way to contact you for a business proposal?

[@rankingacademy]

Thanks. You can reach me here: [e-mail]

[@metin5en]

thank you vary much , i did everything you told me , lets see what happens

[@rankingacademy]

🤞good luck

[@Ileriayoadedeji]

Do I have to include my utility bills with the documents for appeal or I only need just one 1 out of the 4 documents you mentioned. Thank you

[@rankingacademy]

I would personally recommend to provide as many as you can if you have them

[@Riklogo]

Did you got your listing back. Could you let us know which documents you uploaded please ?

[@CleanerGuys-LLC]

AN IMPORTANT CAVEAT to this great information: when he says that your Google profile business name should match the business name on your business registration _exactly,_ that does NOT include "LLC". We almost made that mistake just now, because that was the only way our business name on Google did not match perfectly with the business name on our business registration, and the individual in the video did not specify that what he said did not count for taglines like "LLC". _Google does not like "LLC" to be included in business names on their Google profiles._ Be careful of this!

[@rankingacademy]

Great stuff. Many thanks for your input

[@Riklogo]

Did you got your listing back which documents you uploaded could you please let me know.

[@farting505]

Hi, thanks so much for your incredible video. Unfortunately I saw this after appealing and I can’t see any update from them? How do I add additional information to the case and how long does it take them to usually review everything? They have deleted my 20y business and reviews and I’m losing business and sleep!

[@rankingacademy]

I'm so sorry to hear and I totally understand how devastating that might be. Google can be a cruel beast. You're going to have to wait until they let you know whether or not your listing can be reinstated. Only then you will be able to appeal the decision if you get turned down. It usually takes a few days for them to process

[@farting505]

@@rankingacademy Thanks, 20 year business down the pan and losing clients and sleep now :(

[@farting505]

@@rankingacademy Can a new lisiting be made? I cant even see or print my old reviews, over 80 reviews, all 5 star reviews....pls advise if u can, thanks

[@sabeelaamanat8496]

​@@farting505 was your business profile issue fixed, or are you still waiting?

[@teamjzach4082]

Being a licensed realtor I have a registered corporation, I use my home address to register corporation. Realtors must join a registered brokerage, where I joined, I have a small office in two locations, I pay a monthly desk fee. I have created google profiles in both locations. (The Name of my Corporation and Address are different from the Name and Address of my Business profile). My account was suspended at one location and I appealed, but I do not know the exact reason except Verification. The main office is owned by the brokerage, and they pay the utilities, but I use a room, I pay a monthly which includes the desk fee. I think it is possible to change the corporation's name and address to match Google my profile, or if Google allows, I can even change the google business name and address to match the corporation. Would you please tell me how I can reinstate my account from suspension, I have already filed an appeal?

[@rankingacademy]

For realtors, it’s recommended to use your home address for your Google Business Profile. This is because using a brokerage address often leads to challenges, as many realtors are typically registered at the same location. At best, your listing may be filtered out since Google doesn’t display multiple profiles for the same address. At worst, your profile could be flagged as a duplicate. Additionally, having your corporation registered at a different address than your Google Business Profile makes reinstatement unlikely. Based on the details you’ve provided, you should have only one Google Business Profile, and it’s best to use your home address (where your business is registered) to verify it.

[@teamjzach4082]

I do not want my home address made public. Is there anything else you can suggest regarding the reinstatement of my suspended account and saving my current Google reviews if I need to relocate? Would you be able to schedule a private consultation for me while I await the Google decision?

[@LivingInSugarLand]

@@teamjzach4082 I’m a realtor who recently changed brokers and updated my business address. Unfortunately, my Google Business Profile has been suspended. I submitted an appeal, but it was denied, and now I’m unsure how to proceed with appealing again. Any guidance would be greatly appreciated.

[@ebyadams4608]

How long should that be, and how long should it be, regarding enough time between the edits of (Name, Address, Phone number or Biz Categories) to avoid suspension? Thanks!

[@rankingacademy]

Give it 24 hrs

[@bonitawilsonlaw]

How can you re-appeal? It will not let me appeal after the first appeal was "not approved"

[@Ahsansoomro-e8o]

If you want to back your Google my business account i can help you

[@marisabelpirela477]

You have great content and I’m grateful for that. I made my appeal a few days ago, today I received a suspension noticed. I rent mobility scooters so I think my problem is that I added my house as my physical location and we only deliver to customers. Before I submit my second appeal, is there any way I can change my profile to only service areas?

[@rankingacademy]

Can you still modify your listing?

[@marisabelpirela477]

@@rankingacademy​​⁠ Yes, I can make modifications. My first service category was “scooter rental agency” so I added “delivery service” as the first category and then it let me remove the physical address. This is the reason why they denied my appeal: “isn’t eligible to display on Google because it violates the GBP quality guidelines.”

[@eldrickcueto1586]

For service area business what address I'm going to enter on appeal form the full address that seen on my business license or the service area only ?

[@rankingacademy]

The address where your business is registered which should match with your official documents

[@oluwaseyeojo273]

hey Luc, Great video!! how about a service area business which also have a physical location where client can come for service. e.g- a mobil detailer who also has a shop

[@rankingacademy]

Not sure what your question is. Has your listing been suspended?

[@oluwaseyeojo273]

No sir. My question was let's say I have a business name ( The Finest) and my main specialization is carpet cleaning. Would you recommend doing do DBA to something like The finest carpet cleaning or like you mentioned in one of your videos, adding a - and including carpet cleaning

[@MargaretteMagallanes]

How are you able to submit an appeal to the decision? I don't see that option. :(

[@rankingacademy]

Use this link: support.google.com/business/?p=manage_appeals&sjid=10092599803693039348-EU

[@dineshnaik7632]

luc Please do vedio on cab services in Pune

[@rankingacademy]

I've added your request to my list

[@teamjzach4082]

This video was found after I submitted an appeal. My question is, will you be able to help me if Google asks me to re-appeal ? There are two profiles (locations), one of which is suspended; can I ask Google to transfer my reviews to the active location if this suspended profile is permanently canceled by Google?

[@rankingacademy]

Unfortunately you can't transfer reviews from one business to another as they are different entities

[@teamjzach4082]

I'm concerned that I don't want to lose my Google reviews. What is your best recommendation?

[@gokulakrishnankk3864]

what happens if we cannot submit the documents during the 60 minutes? what will happen?

[@rankingacademy]

Then your appeal will be processed without any documents which is not ideal at all and will greatly minimize your chances of being reinstated

[@gokulakrishnankk3864]

@@rankingacademycan we create new account with new mobile number and email id. is it possible and also can we re-appeal with the further documents is there any chance available to get back the account

[@MFlo-13]

Do you need all the evidence material when it was a content violation? Pretty sure I figured out what that was and fixed it, but do I need all the supporting evidence?

[@rankingacademy]

Yes, add all the paperwork to your reinstatement claim. You don't want to leave anything to chance

[@richardhookway]

Hi Luc, thanks for the tutorial. I plan to shoot my verification video this weekend. Can I cover the lens momentarily whilst recording, for privacy reasons?

[@rankingacademy]

You can try, not sure that will work.

[@richardhookway]

@@rankingacademy I’ll keep you posted

[@Roman-m2t3h]

So if all else fails, Can i try to create a new business profile with a new email tied to it? I am a new business, as soon as i tried to create my profile it got suspended. I am a service area business, double checked everything even sent over all legal documents and still have not reinstated. dont know what else to do!! Please give some input

[@rankingacademy]

Trying to create a new business profile using the same business details (especially the address) won't work

[@IrisGutierrez-n8m]

Do you also work on Google Ads?

[@rankingacademy]

I'm afraid I don't

[@keysncoffee7733]

Hi Luc! Thanks for the helpful video! I was looking into this because we have a business that is about to set up a GBP. However we plan to move within 6 months. Is it worth it to enter the current temporary address now then change it later? Or should I just start with a service area profile first? We want to start working on our Local SEO and not have to wait. I’d like to avoid being flagged 😔

[@rankingacademy]

Is it a brick and mortar business or is it a service area type of business?

[@keysncoffee7733]

@@rankingacademy it is a brick & mortar right now

[@deme001]

Question: I went through the process of the appeal but I noticed in the first session where if it’s the incorrect gmail you should switch to another one in which I did because I have mail multiple emails so I switch to my business. So when it comes to the adding the evidence I noticed the part that’s filled out already for you it had my personal email in which again I switched to my business account and not my business email even though I switched it in the beginning. I was wondering why was that happening and should my appeal still show up on my business email? I hope this makes sense

[@rankingacademy]

Try the process again but start off using an incognito window. When prompted to enter your gmail details use the account associated with your google business profile

[@deme001]

@ I already went through the process. Should if I get denied then try again?

[@Riklogo]

Did you got your listing back which documents you uploaded could you please let me know.

[@robsutt]

What do I do if my appeal was approved and I received the message letting me know that this has been completed and will reinstate in 24 hours, but it never happened and I cannot even explain this to an automated system that there is an issue.

[@rankingacademy]

How do you know it never happened? Can you not see your listing? How long ago did you receive the email?

[@ChristineBarlow-uh1ly]

I have appealed and have had a tech guy at KW help me. My friend who did it the same way and time got it through. I noticed that I can't get into my account to appeal at all anymore. I am happy to have a session with you but not sure if starting a new one will give me the same issues. Please advise. I have been told so many things that I was doing wrong, fixed them and still nothing. I sent proof of where I work. There are real estate agents there that have it working so what the heck. I have been trying to get this going for years but I am not giving up.

[@rankingacademy]

Restarting a listing from scratch will yield the same result and likely be suspended right away.

[@Hammersmithlocksmiths]

The Best to ever do it

[@rankingacademy]

👍Thanks

[@BAKER_ALDHAMRI]

I have multiple business activities in different areas but the activities are related to violating the guidelines

[@rankingacademy]

OK

[@NextShine-t2o]

Hello, I run a service based business. My LLC uses a registered agent for my "address" and my LLC filing documents show the registered agent address. I do not have my personal address linked to my filing. When filing for reinstatement as a service area business what do i put for the business address in this case? From this video it seems as if virtual offices or Registered agents arent allowed.

[@rankingacademy]

Correct! Virtual addresses are not eligible. To have your listing reinstated, you must provide legitimate business documentation that matches your listing's name and includes a verifiable address that is neither virtual nor a UPS box.

[@NextShine-t2o]

@@rankingacademyI guess to clarify my question here is some more info. I first appealed, thinking it was taken down because I had put my business address as my place of residence. This is an apartment complex which I live in. I later learned that I do NOT put a business address but rather a service area. In my initial appeal, I had mentioned how I do business out of this address and showed a video of the apartment since it was my "office". When it comes time to appeal again, I have to provide a verifiable address. I am currently in college, and my ID doesn't match my current place of residence. My LLC documentation all has a Registered agent address. Keep in mind neither my current address at my apartment complex nor the address on my ID aligns with the Registered Agent address on my LLC filing/documentation. Which address should I be putting in my appeal? My current address (apartment) or the address on my ID and provide a picture of my ID to verify the address. (Another note my name is not listed on any utility bills or anything for the address on my ID as it is my sister's home) (I CAN provide though, utility bill with my personal information from my college apartment). What should I do here

[@seomahally]

Thanks a lot luc ^_^

[@rankingacademy]

No problem!

[@melindapinner4035]

You can use residential addresses. So if you provide services in various areas you say no addresses just list areas?? Project manager i used residential address and now expanding in another state . What should i do? I just used one account with one address and added another in diff state. Bs so annoying

[@rankingacademy]

If you don’t meet customers in person at your business address and instead visit them at their location, you shouldn’t display an address on your profile. According to Google’s guidelines, your service area should also be set within a two-hour radius from your location.

[@FranklyAutoDeals]

Thanks for your effort in creating this helpful video content. In my case, I recently created an online fashion shop and submitted my Google Business Profile yesterday, but this morning, I got the message titled: Your business profile has been suspended Violation type Content that violates our policies on low-quality content isn't allowed What I suspected was the Domain Name that is different from the Business Registration Name. Could that be it? Thanks

[@rankingacademy]

Businesses that operate exclusively online are not eligible for a Google Business Profile.

[@RepairServicess]

Wanna Help About my Business Page Suspended from last one year . Trying lots of way to reinstate it. But not solved yet.. please help

[@joshuacroft3354]

May I ask what the process is once the business has already been suspended? it wont allow me to continue the process. do i now have to delete the profile and start over completely?

[@rankingacademy]

No. Do not delete the profile. Appeal using the tool here:support.google.com/business/workflow/13569690

[@nino71]

how about the "Reject contribution" field that does not appera in your video? What is that for?

[@rankingacademy]

Can you specify where (time stamp)

[@nino71]

@@rankingacademy on the second appeal form

[@seeclear2022]

What if I've appealed twice? And can't yet re appeal

[@rankingacademy]

Then that's it. You won't be able to claim a listing at the address you have specified

[@OlawuyiSeyi-nh9so]

You can reply to the Google thread in your email

[@sweetpeas_9249]

Hi Luc. I’ve seen your face on a google ad called boost my reviews. I’m not sure if it’s your page (don’t think so though) thought I’d mention it 👍

[@rankingacademy]

Really? Could you point me to it? Do you have an address? Thanks

[@sweetpeas_9249]

@@rankingacademy yes I will email it to you. A screen shot

[@sweetpeas_9249]

Looks like I need to fill a form in on your website to get you email. Will do that now

[@joshuabullock6188]

What about sole traders that do not have a business registration? I am very confused on what to do please help me! Your videos are great though!

[@rankingacademy]

Do you have utility bills that shows your business name? If so use that instead

[@Riklogo]

Did you got your listing back which documents you uploaded could you please let me know.

[@joshuabullock6188]

@@Riklogono unfortunately not, I had to make a new profile and done the business video to verify. Lost over 30 reviews which was a nightmare but not much else you can do I don’t think.

[@XianStreetFoodIreland]

Hi, the appeal process isn’t showing up for us. We appealed twice. Any suggestions?

[@rankingacademy]

Did you receive an email from google to tell you your listing was suspended? If so respond to that

[@jaymoney4265]

Luc, my business is losing ranking for keywords. What can i do? Things were great before the updates, but now things have slowed, and rankings have gone down.

[@rankingacademy]

Before what updates? Rankings aren't fixed in stones, they change over time. May be your competitors are doing better?

[@kristinballzy4815]

Hello. The businesses I managae got suspended because I had to change my email address and the verification of it took about 20 minutes. Appealed all of them - half were approve, half not. I can not appeal again. Is that it? Are there any next steps? Or should I just delete the suspended ones and create new ones? Thank you very much in advance!

[@rankingacademy]

You won't be able to delete and create new profiles. They will get automatically suspended. If you've exhausted all your solutions then I'd suggest your reach out to the google business profile community support: support.google.com/business/community

[@chaoscoordinator5263]

Hi. My business is service based and was approved after submitting the business registration documents etc, but after approval the address was still appearing on it, together with service areas. Then the next morning it gets suspended and then I see that the address is gone from my profile! I had not modified anything in-between that time. So what Exactly should I modify to comply? Because at the moment my address is not shown and only service areas are; just like the rules specify. So what the hell is wrong?

[@rankingacademy]

I guess you'll have to appeal

[@guerosantana2460]

Do you offer a service by chance I just set mine up and immediately was suspended I then appealed with business license and waited then finally then they sent me a denial email

[@LibertyClearout]

exactly what happened to me did you resolve it by any chance?

[@fahadnaseem7139]

Hi sir, I was just making a new business profile for my new business and suddenly they suspended my listing. for deceptive content. I have provided a business license and tenancy contract . can Google approve that evidence. where my business is located. 2 years ago there was another business and they do not change address. kindly advise me what I do in that case. I have all business documents business registration, sewerage bills, tenancy contract, signboard pictures.

[@rankingacademy]

Did you try the reinstatement process?

[@fahadnaseem7139]

Reinstatement process is better than appeal?

[@Riklogo]

Did you got it back ?

[@nazmabegum4640]

Hey mate, can you make a specific content about how to select SAB service area on GMB? I read that the areas can't distance from 2 hours driving from base address. Also suggest how can we choose those spesific areas easily using chatgpt? Do I need individual landing pages focusing those service area keywords which I used in GMB? do I need to target same keywords for ranking both website & GMB? What will be the process? Thanks

[@rankingacademy]

Many thanks, I'll add your request to my list

[@nazmabegum4640]

@@rankingacademy thanks for considering my request 🫡. That would be a lot for me. Waiting for the Gem Content.

[@jillianpeeples7324]

I have a moving buisness, i have the city name followed by best movers. Do you think thats why i got suspended? It just says deceptive content...

[@rankingacademy]

If it's how you represent your business in real life and you have the paperwork to justify the business name then no. Are you showing an address on your listing? This is often another reason why listings gest suspended when they are a service type of business.

[@jillianpeeples7324]

​@rankingacademy no there's no address, and yes I have a buisness license for the moving company. I was just thinking having the city name in the name of buisness is the problem

[@bryanvance6629]

My business page has been suspended for a year. I have done everything. I have sent mail with business address. Pictures of the address and nothing. Still suspended going on 2 years now. It doesn't tell me why its suspended...its very strange

[@rankingacademy]

Did you appeal?

[@LibertyClearout]

do you know the process to re appeal if it did not go through the first time. Google just takes me to "manage my appeals and wont go past 30%

[@rankingacademy]

I'm not entirely sure what you mean. Have you already submitted an appeal?

[@WilliamMoncriefJr]

That is exactly where I am. First appeal denied and my appeal page will not go past 30% which is where you select the profile. There is no "continue" button available it is greyed out. I am stuck.

[@melindapinner4035]

How long does it take for them to respond?

[@rankingacademy]

It depends how busy they are. Usually expect to wait around 5 business days

[@LivingInSugarLand]

I’m a real estate agent who recently transitioned to a co-working space and updated my business address on Google. After the update, I was asked to submit a verification video, which I completed. Unfortunately, my account was suspended for "deceptive content." I submitted an appeal, but it was denied, likely because I didn’t provide all the necessary supporting documents. Now, I’m unable to submit another appeal since the system doesn’t allow me to move past the business name selection. Is there a way to recover my Google reviews? If creating a new Google Business Profile is the best option, how should I set it up to ensure compliance and avoid future suspensions?

[@rankingacademy]

Co-working spaces are not allowed unless you have your own dedicated space with clear signage representing your business and that you make in-person contact with customers during its stated hours which is likely why you weren't able to verify your listing.

[@lilbitcoin4507]

They are asking for utility bills but im a home service business with nothing under the business name, whats the fix?

[@lilbitcoin4507]

I think everyone came to this video for this specific scenario hoping for help in this exact situation and u explained water is wet grass is green the whole time. Is there a workaround not having any bills or documents with your home based service business?

[@rankingacademy]

Since you're asking so nicely: Even if you’re running your business from home, Google still wants you to treat it like a real business. Got a phone you use for work? Switch the bill to your business name, and it’ll count as a utility bill. Or you could do the same with your internet bill at home-it’ll work too. Also I assume you have a business licence document or business registration document, use that. Basically, even as a home-based business, you need to run things like a legit business. If you don't have anything to prove you run a business it's difficult for google to believe you do.

[@Riklogo]

Did you got your business back could you please tell me which documents you uploaded

[@lilbitcoin4507]

@@Riklogo I did, i didnt send any utility bill, it was because I had a changed a word in the business name, I had to match the name used on google all across my website and it got approved a few days later back up and running

[@lilbitcoin4507]

@@rankingacademy also sorry im blunt and straight to the point very neautral.

[@tapasakumarpalai3269]

I have my profile Suspended and marked as re-verify and I submitted a reinstate request along with a proof of business video after that in a few days I got a mail that I have been granted access to my business profile and google need some time to reflect in your dashboard and this message had been received about 4 months ago still I haven't received access to my profile but when ever I open my multiple profile dashboard it is showing that my profile is verified but when ever I open the individual profile it is still under process, for that I can not re apply for review because it is saying that you are already verified no need to apply for review.

[@rankingacademy]

Try replying to the email you received letting you know your listing was reinstated. If you don't get a response after a few days reach out to google and explain what's hapening: support.google.com/business/gethelp

[@Desertfoxsafari-k3s]

Hi Goog morning i need your help if can

[@rankingacademy]

How can I help you?

[@colt4533]

I already submitted my appeal and didn't submit any documents is there anything to do show them I'm a legit business and get re instated.

[@rankingacademy]

You'll just have to wait until Google gets back to you. If your requests gets denied you'll have one last chance to appeal the appeal and include documents

[@charlespaul167]

What if I’m not a legally registered business? Can I not get on google if I’m not?

[@rankingacademy]

You can try

[@mohmmadaalam5119]

Sr my shop location your online please help

[@rankingacademy]

Sorry?

[@IamlearningaboutMarketing]

thanks

[@rankingacademy]

Welcome

[@brixroofinggeorgia]

I had mine suspended for deceptive content. I appealed and it was denied. I appealed again with all proper documentation and photos and still denied. It wasnt until I watched this video I realized I had service area business with my address. It is the only thing that could possibly be at this point. Per the video, I am toast. I cant get my profile ever.. Am I not able to permanently close my listing and try again?

[@rankingacademy]

No you won't be able to create a new listing because the one you already created can't be deleted. Try reaching out to the Google business profile community: support.google.com/business/thread/new

[@PalaWootje]

I have this problem for over a month now with my friends Google Business page. It is damaging his business and they are not explaining what is wrong. "Business Profile suspended - Deceptive content"??!?! I do all my listings honestly and correctly, so I have no idea what is wrong and why they are taking so long to republish it.

[@rankingacademy]

Have you appealed?

[@PalaWootje]

@@rankingacademy Yea, still waiting for a response. It feels like it has been forever.

[@shouldigetit]

@@PalaWootjeany luck?

[@sarassoundhealing]

I have no email from google on why it is suspended, when I verify it says no isues found I push the appeal button and it says "no issues found" and I cannot appeal anything. There is no one to contact, I feel like I'm spinning in circles! HELP PLEASE!

[@rankingacademy]

So how do you know your listing has been suspended?

[@CallumChild-n5r]

My account was suspended, so I closely followed the guidelines and your instructions. I even submitted my Business Registration Certificate as evidence. Yet my appeal was declined. Apparently my business has "Content that violates our policies on deceptive content and behavior isn't allowed. Deceptive content intentionally misleads or deceives others." I run a cleaning business. I don't even have photos linked to my profile. How on earth am I deceiving people with my content? I don't know what to do now... it won't allow me to submit another appeal. Suggestions?

[@rankingacademy]

hmmm. If you watched the video till the end you can see it is possible to appeal the appeal. Have you tried that? But before, it looks like there is something with your profile that still needs fixing. Not sure what it is but make sure you go through it with a with a toothcomb

[@melindapinner4035]

WHY do they do this when all you did was add another address. It reads violate community guideines. Like what??? So many have various addresses.

[@rankingacademy]

See my previous answer

[@realtordawnkelley1083]

Hello and Thank You, I am really stuck with my GMB. After watching your video I have figured out why I was suspended. I had submitted my lease agreement with my name only and not pictures, which I wish I would have seen your video first. My appeal was denied and now I keep going around and around. How can I resubmit my appeal. I have almost 50 reviews and have had my account since 2019 I don't want to lose it. Can you please HELP!!!

[@raynishabrown_thehomegirl]

Hi did you find out how to reinstate? my appeal was denied as well after i made the changes. Please help

[@billyg4985]

My account was suspended for deceptive content after I was approved, I sent them my business license as evidence. I fixed my service areas and took out my adresss and took out the (inc) in my business name after watching your helpful videos. I did all these changes while my appeal was in progress. However it's been in progress for 3 weeks. I'm stuck and don't know why it's taking so long. Any advice would help Thank you

[@rankingacademy]

It can take some time for google to get back to you depending on backlog. Give it another few days and hopefully it will be fixed. If not try reaching out to them here: support.google.com/business/gethelp Don't try creating another profile

[@shouldigetit]

Any luck? I have a friend going through a similar issue now.

[@wskllc]

My account was reinstated but I am not longer ranking for keywords, how can I reset my GBP?

[@rankingacademy]

You can't reset your GBP. It takes a little while to recover your ranking positions

[@raynishabrown_thehomegirl]

Are you ableto help me? Mine was denied

[@shouldigetit]

How did you get reinstated?

[@nazmabegum4640]

Hi luc team, I was watching your local grids, brightlocal, falcon software, keyword ranking checking tutorials. Unfortunately I couldn't understand anything. I am a newbie to providing GBP services. I want to offer my gmb services to SAB startup businesses. Is it possible to make a new content for me? Is it possible to check my ranking keywords manually or through simple software like- semrush?? Kindly make a new with the easiest way

[@rankingacademy]

I'll add your request to my list

[@benedson3381]

what do you do if the business is not eligible for appeal??

[@rankingacademy]

If you're not eligible for an appeal it means your business doesn't meet the criteria for a listing so there isn't anything you can do about it.

[@OlawuyiSeyi-nh9so]

You can try the additional appeal shown in the video. It worked for me.

[@andrewchristensen2823]

@@OlawuyiSeyi-nh9so How long was your appeal process?

[@markchase9502]

I received appeal declined. I provided a copy of my business license and real estate license. I tried to file another appeal but can't submit my info. I think I accidentally applied for physical location when I first entered data. I changed it to show service business and don't display address prior to first appeal. I was only provided video option for verification. Any suggestions? Thanks

[@rankingacademy]

Not sure what your question is. Do you need to re verify your listing? is it currently suspended

[@markchase9502]

@@rankingacademy Yes. I appealed and was denied. I'm trying to appeal again, but Google is not giving me option to complete the appeal prccess.

[@ednan9]

Hello - I see my account was suspended a while back - I fixed the content then tried to appeal - the appeal found my business but won't show me the Rejection date page/Decision/details whether I'm eligible to appeal or not. Any other idea, how can I appeal? Thx

[@rankingacademy]

just use this link:support.google.com/business/workflow/13569690

[@cryptotrend7149]

My accaunt has suspended, but i dont knw wahy... Way wi dont in social media?

[@rankingacademy]

Your profile must be in violation with Google's guidelines.

[@muhammadnomantehami2334]

Greatman

[@rankingacademy]

Thank you

[@usman-g98]

much needed

[@rankingacademy]

👍

[@seeclear2022]

⁠surely theres a way, we haven't intentionally tried to void googles policy, and were doing what we can to rectify and fix issues, what about starting new business? New name address starting a fresh

[@rankingacademy]

Unfortunately I don't make the rules. Yes starting afresh with a new address is the only way

[@seeclear2022]

@@rankingacademy new business name ? New address and new phone number right ? As name and number are associated with previous ?

[@Jesuseacuraepoder]

@@seeclear2022I deleted my suspended one I started a new one

[@jacobcontreras4370]

I have the same question, do I only need new address, phone number, and email? Or do I need a new business name as well?

[@seeclear2022]

@@rankingacademy we did that and the new one got suspended what do we do ?

[@SkyLodgeKarachi]

what if they NOT APPROVED our location even after providing valid evidence

[@rankingacademy]

You can appeal

[@mickmouse92]

Insane Google does not pin point reasons but rather makes you guess.

[@rankingacademy]

I know I know

[@Hassan38484]

Okay, so this month we got 5 google profiles Unsuspended. 2 profiles were denied, however all proof was submitted as usual, like 10 pieces of proofs, pictures of location etc. These guys are unpredictable. How do I get in touch with them to look at it again?

[@rankingacademy]

You can first appeal the decision by providing additional evidence beyond what you originally submitted to increase the chances of your listing being reinstated. If the appeal is unsuccessful, submit a ticket on the Google Business Profile support forum, where a moderator may escalate your case. If all efforts fail, there may be no further action you can take.

[@tomd9353]

My google page got suspended. And I just tried to appeal my google page(by mistake I submitted without any evidence), so I tried to upload the documents and write the explanation, but I closed the page by mistake (it shows me that submitted) How can I try to do it again to upload the document and the explanation??? Thanks

[@rankingacademy]

Use the one last review form described in the video.

[@adebisirokeeb2]

Have you now being able to reinstate your business profile now?

[@tomd9353]

@@adebisirokeeb2nope

[@adebisirokeeb2]

@@JesuseacuraepoderI can help you if you don’t mind

[@adebisirokeeb2]

@@Jesuseacuraepoder do you have business license

[@MaricaLinn]

I don't know what I did wrong to begin with!!! Decision • Business Profile disabled Business Profile doesn't exist "To keep data on Google as accurate as possible, Google uses information from different sources such as user reports and licensed content. If we determine that your business doesn't exist in the location you claim, Google will disable your profile." What does this mean? I have a catering business with a service area and not an address so how can it be that it doesn't exist in the location?

[@rankingacademy]

Did you show an address on your listing to begin with? Do you make face to face contact with customers?

[@Alan-mi1lp]

All I got was a message saying I was in violation of google community guidelines. Here in the UK we don't usually have a license or registration for all trades and all of my bills are paperless and only registered in my own name and not that of my business. It seems very irresponsible to penalize small businesses in this way especially given the current economic climate.

[@rankingacademy]

Are you saying there isn't any official paperwork with your business name on it? Paperless can be printed

[@Alan-mi1lp]

@@rankingacademy that is correct. As a sole trader in the UK I can just work as a painter and decorator without having to register except for tax which is in my own name. I use the name "Traditional decorator" solely as a marketing name.

[@MasterKwonDont]

Why can't Google simply provide the exact reason for the suspension. Absolute madness

[@rankingacademy]

I know I know

[@DonaldGay-k7q]

Sir. Need your contct

[@rankingacademy]

It's on my website

[@pkrobel4340]

Hello

[@xander3044]

There are a endless businesses that are service based and have a location, this video is not making sense...

[@rankingacademy]

If you say so. I don't make the rules, google does. I agree, there are thousands of businesses that don't follow the guidelines. For those who don't and get caught this is what they need to do when their profile get suspended

[@Scully1800]

What a shit video. As a locksmith. They suspend me everytime. I follow all the rules. I’ve sent them everything. Thanks for reading what google says out load and giving 0 actual advice

[@rankingacademy]

I get it-dealing with Google suspensions is beyond frustrating, especially when you’re playing by the rules and still hitting a wall. The video was meant to give some general pointers, but I know that’s not always enough, especially for locksmiths (Google seems extra tough on some industries).