Google follows Samsung, asserts the right to steal your phone during a repair

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[@NaviBhatia]

We need to Voice this out but No. No one says stuff about this

[@rossmanngroup]

I do

[@ieatvirgins]

A man is no one...

[@mrrooter601]

@@rossmanngroup same. but the question is if anyone is listening.

[@Stankpitshentai]

@@rossmanngroup where do I sign?

[@NaviBhatia]

@@rossmanngroup except you sorry I should have specified. If you weren't here shedding light on the companies BS, Idk where we would be right now. Big respect!!!

[@iram7555]

I miss being a true owner of something I already paid for

[@edcentral8295]

World Economic Forum: "You will own nothing and you will be happy." Not sure how they link these things together since owning nothing is making people unhappy.

[@thewhitefalcon8539]

If buying isn't owning, piracy isn't stealing

[@TymexComputing]

Euro s9viet Union wants you not to own anything

[@kevinerbs2778]

@@thewhitefalcon8539 Piracy only happens if you start selling stuff you copied that means the publisher's don't make money then. If you're keeping it for personal use, it's not really "piracy"

[@aussiegruber86]

Everyone needs to ditch subscription apps for 12 months and make them hurt, don’t update phones or other tech. Things would change quickly.

[@Generik97]

Imagine a world where if you bought a car and changed the breaks because they needed to be replaced and then took it to the dealership for another unrelated issue that they not only would not do the repair you requested but then have the vehicle towed and scrapped. That is why right to repair is so important, because if you can't modify or repair your device as you see fit it ceases to be your property.

[@rossmanngroup]

This is the world we're moving towards. Like the titanic towards an iceberg :'( And nobody cares. People will after repair no longer exists. By then, it'll be too late.

[@Cornz38]

Brakes. Not breaks.

[@Generik97]

@@Cornz38 Oops.

[@totalmichel]

@@rossmanngroupMaybe Rossman Phone? something like the framework laptop, but for mobile by crowdfunding project.

[@ElGoogKO]

Actually this was a thing (and might be in some 3rd would countries) in EU until some recent decades when some laws were voted in specially to prevent this happening. Car dealerships can no longer force consumers with THEIR products. As a consumer, you hve the right to chose, and car dealers and car makers have no right to prohibit that. But i sense soon, these laws might get shadow banned, your know rewritten and passed without public knowledge, to allow corporation complete domination.

[@randomaccount53793]

Google never misses an opportunity to miss an opportunity to "don't be evil"

[@j2simpso]

The motto is Do Know Evil

[@xtradi]

They spend most of their time on evil and fail spectaculary to negate that. It's much easier to be good, be better

[@daa3417]

They did change the motto, they were being honest when they did that.

[@devnol]

It is now Don't, be evil.

[@lyianx]

They love moments to not be evil. They love to wave at them as they pass by.

[@zdanee]

You do not own your games, you do not own your movies, you do not own your music, you do not own your books, you do not own your phone. You only own what you pirate.

[@nosignofzzz6392]

Physical media I own all my books movies and music

[@BanjoPixelSnack]

I learned this lesson when Microsoft expected me to pay for my games again because they said my original “purchases” were not transferable from my Xbox One to my Xbox X. So they basically punished me for buying their new Xbox. Now I buy physical game disks not downloads (at least while they’re still letting us have physical disks).

[@Digital_Nomad_Media]

Oh thank God I pirate everything 🦜#diginomad

[@RustyShacklefordReal]

​@@BanjoPixelSnackSimilar situation, Microsoft expects me to buy Minecraft again because I didn't make a Microsoft account.

[@n7x]

if buying isnt owning, piracy isnt stealing

[@LFPGaming]

*they say that 'digital ownership is a lie', but we're WAY past that... 'physical ownership' is a lie too*

[@mrsoisauce9017]

Which is absolutely nuts to me. It’s the same shit Ferrari does that keeps you from making certain modifications to your car that they don’t like or else you get towed or blacklisted from buying another Ferrari. Who tf do these manufacturers think they are???

[@i52freedom]

You will own nothing and be happy! 😡

[@RedVRCC]

Well _technically_ in the United States it's legal to use lethal force to protect yourself and your property... _Hmmm, idea...._

[@Nexalian_Gamer]

@@RedVRCC Samsung employee: "Who the is playing Pumped Up Kicks on the intercom?"

[@michaelcorcoran8768]

This is exhausting. Might switch to two cups and a string

[@ROBDEWAND]

Or you could try korean spyware phones, those bricks are solid and if you send em for repair they will make sure evrything is back in place so they can spy on you lmao. But for real tho how the hell do they get away whit this garbage, pherhaps people like penguinzero or asmongold should cover this for more attention to this scummy sht.

[@EliseVeldt-xc5wl]

samsung would probaly bring out the cup 1 phone and find a way to only make it work with an original samsung wire

[@michaelcorcoran8768]

​@@EliseVeldt-xc5wlI used aftermarket adhesive. Lol

[@crazydrifter13]

Just reading "two cups and" gives me flashbacks💀

[@geraldh.8047]

@@crazydrifter13two girls, two cups and a string

[@MyReviews_karkan]

They are committing literal crimes. How is this even legal? You take my device that I already paid for?

[@soliniv1411]

I can guarantee you that you gave ownership away somewhere in the terms of service 😂

[@linuxramblingproductions8554]

@@soliniv1411TOS especially online isn’t enforceable since nobody actually reads it and even if it was some clauses and such can’t be enforced anyway

[@gctechs]

Tos doesn't matter legally. ​@@soliniv1411

[@uzlonewolf]

They'll just say you agreed to it in the T&C you agreed to when you sent it in to be repaired.

[@captainheat2314]

@@uzlonewolf cant wait for corporate wars to become a thing and get enlisted by TOS

[@kainlockley]

This is a GREAT way for a business to provoke a violent response

[@laurenfazenbaker9777]

I'm one who absolutely WILL respond that way

[@sigataros]

yeah, you see - 200 years ago if you stole, people retaliate, but now when a company steals, a customer gets mad and that's it

[@altrag]

@@sigataros The rich and powerful have gotten away with stealing from the rest of us for far, far longer than 200 years. We only hear about the handful of times they went far enough to provoke a major society-changing reaction but I can guarantee you that kind of "it's technically theft but we make the rules and we say its fine when we do it" has happened a lot more than a couple dozen times throughout all of history.

[@robertsmith2956]

I can see samsung. Damn this is the 12th phone Steve Jobs had fixed this week. Why doesn't he use i-phones?

[@hackmedia7755]

there will be a lot of sunken yachts

[@andrewrogers-lk3sn]

Thank you Louis. I had a terrible experience with Samsung. You are a credit to humanity.

[@internetmovieguy]

The answer seems obvious. We need a Rossmann phone.

[@xKajzerGaming007]

Or true linux phone

[@SharienGaming]

i mean... fairphones are supposed to be basically that right? easy to take apart and repair with easily obtainable parts you probably can modify them relatively easily as well, assuming you know what youre doing

[@r3n846]

On this topic, he has previously said "The problem with making your own phone, I forget the company name, this rich person put about $350,000,000 into doing their own and it never even made its way to market. There is so much you can screw up in that endeavor." It's in the Letter to Louis Matrix chat if you want to see it and the context around it.

[@vadnegru]

Sad truth is that this is expensive and would hardly be sustainable, if done right.

[@jaywinters6010]

Honestly if Rossman starts up his own company making phones that are self repairable and you truly own upon purchase I'd be all for it. These companies that build up walls to keep you in their ecosystem so they can squeeze more money out of you are shit.

[@_j_j]

Surely if someone complied and refused to return the device to it's owner they are committing a theft? A contract between a manufacturer and a repair shop doesn't magically grant either party ownership of that repair shops' customers' property.

[@rossmanngroup]

lol It's 2024

[@doltBmB]

People agreeing with each other to screw over someone else to give it an air of legitimacy has been the way of bullies for a very long time.

[@michinwaygook3684]

Even if it was considered theft good luck getting the police to enforce that. Did you ever notice when someone is accused of stealing from a corporation the police not only respond quickly but take immediate action. Ever notice when someone is accused of stealing from a private individual the police may not even show up at your house that day to file a report and when they do they will generally end their investigation with that report.

[@ribertfranhanreagen9821]

​@@michinwaygook3684than do it on purpose gather group of people with the resources send it to them get it stollen, start a clas action lawsuit.

[@j2simpso]

Theft suggests ownership of the device. But how can you say they owned the phone? For all we know Google gave them a revocable license to use the phone

[@unknownanon4993]

"Don't be evil" 😂

[@j2simpso]

It’s actually Do Know Evil

[@POLARTTYRTM]

They changed it to "Do the right thing" several years ago.

[@aksukovala181]

​@@POLARTTYRTM Indeed, "right thing" for shareholders.

[@Hackerhunter15]

Samsung; Phone contains unauthorized parts, you'll get your device with parts removed and in pieces. Google; Phone contains unauthorized parts, we are keeping it.

[@MattyEngland]

Was a inside joke from the start. Google was CIA from day 1

[@magnum6674]

I can imagine people being held at gunpoint when the shop won't give them their phone back.

[@geoffok]

Most people that own a gun are WAY to chicken shit to do that. They'll talk their ass off, but that's it, just talk.

[@evanjd_]

How can this be legal. Telling independent's to steal people's devices. smh

[@chieftec2670]

You agreed with ToS when you bought your phone and first used it... thats why is not illegal, because you "read" what you signed.

[@zainsyed9811]

@@chieftec2670 so if it instead read 'We will kill you if you install unauthorised parts.....' it won't be illegal because I signed it? Doesn't work like that. Withholding your property is theft and illegal. Stating something illegal will be done in the contract does not make it legal.

[@gdragonlord749]

It's not

[@gdragonlord749]

​@chieftec2670 still illegal as lots of things in that are not enforceable and often illegal

[@Manfred-kz6gp]

​@@chieftec2670That's not how it works 🤣 Just because it's in the ToS doesn't mean that it's legal

[@TheTundraTerror]

One of these days, I'm going to end up in a log cabin in the middle of the woods...

[@Br1cht]

Preach.

[@petesmitt]

don't forget to write a lengthy manifesto and get it published by a major newspaper..

[@interstellarsurfer]

The Industrial Revolution and it's consequences...

[@dmo848]

Not as fun as it sounds. I did it

[@BladeScraper]

that'll be fine as long as you keep paying for the subscription for WoodenLogs Plus! :D

[@Aomicplane]

My daily news of tech dystopia

[@David-cz9ej]

Just imagine for a moment - you went to a car repair shop to replace a bad headlight and they just keep your car, because you have Michelin or Continental tires instead of the original tires from the manufacturer. Crazy!

[@michaelcorcoran8768]

Right seriously. It's beyond satire at this point. They can just steal your phone. Through an intermediary.

[@rarefruit2320]

To be fair cops/justus system is worse. They just steal anything they want and call it “civil asset forfeiture.” If you’re big enough you can steal anything, as long as you make up a new name for it

[@user-zu5do6ri6r]

It's not your phone.

[@zalox12]

It's example.​@@user-zu5do6ri6r

[@2slick4u55]

@@user-zu5do6ri6r youre stupid

[@AntonyTCurtis]

Imagine if car dealers refuse to return a car that needs a warranty steering column repair because an aftermarket stereo was fitted...

[@robertgaines-tulsa]

It's coming.

[@BanjoPixelSnack]

I never buy new cars so I never rely on warranties. Warranties are a scam. I just save for repairs and use a local independent garage. I’m sure this will all become harder to do in the future though. I’m still driving a “dirty” old diesel and will do for as long as I can.

[@ThePopo543]

​@@BanjoPixelSnackmy dad's old Dodge Ram from 2000 is still alive and kickin'. F warranty and f new cars, drive around for like 30 minutes and they heat up and fall apart. They really don't build em like they used to...

[@theairacobra]

my dad has an old renault kangoo and literally doing anything to it would completely void the warranty. even installing fucking back seats was a warranty void, we have a friend who's a mechanic thankfully so he didnt really give a shit about the warranty anyway

[@basspig]

@@BanjoPixelSnack maintaining older cars is becoming much more difficult now and much more expensive. Just a refrigerant line for my daughter's Mazda is $430 for the part alone.

[@patakanz]

Someone who has their device stolen from them by a repair shop should do what any sane person does when their possessions are stolen from them - report it to the authorities. If nothing happens, then report it to the media. This needs to attract mainstream attention fast.

[@theeffete3396]

"You will own nothing and you'll be happy." Wake up people! The water is already boiling.

[@adamtajhassam9188]

You will own nothing & not be happy.

[@Truth_Teller_101]

You ville eat zee bugs

[@DaBigBoo_]

klaus schwab is dead

[@knghtbrd]

The water is superheated at this point.

[@altrag]

This is not about ownership. Even if they somehow claimed you didn't "own" the device you paid them $2000 for, _and_ they somehow argue that that gives them the right to take your device with no compensation (which is not how leasing generally works), they absolutely have no right to keep the after market part you added. At _the very best_ (from their perspective), the manufacturer of the after market part owns that - not the manufacturer of the original device. This is theft, pure and simple. The only question is who they're "legally" stealing from.

[@Danarchy3]

So these companies claim they are helping the environment by not including a charge brick and making the packaging minimal, but they are essentially saying, don’t fix your old stuff, throw them out and buy new ones… yeah real worried about the environment

[@Dageka]

I see the point with the charge brick because I already have several lying around at home, so I certainly don't need another one when I buy a new phone. But things become unfixable is definitely a problem.

[@Danarchy3]

@@Dageka I’ll agree that I have plenty of bricks but each years phone seems to charge faster and need a faster brick. If you have bricks from a year or so ago your phone won’t charge as fast as it could. But yes the repair issue is the problem.

[@Steel0079]

Because it's for your own security /s

[@ChrisCushley]

that claim was BS and everyone knows it. it was for 2 reasons and 2 reasons alone.... 1.the saved money on not supplying another part in the box. 2.they could charge you extra for said part on top of the cost of the phone. they knew that giving the real reason wouldn't go over too well

[@mjverostek1278]

Wait until you realize how much mining is needed to get the raw materials needed for EV batteries and how often they need to be fully replaced. Or how much petroleum based lubricant and diesel fuel is needed to keep wind turbines functioning since they can't start spinning just under wind power. Ph, and when either of those break neither can be recycled.

[@qedx70e51a5g]

The interesting part is that they are only stealing your phone in the US. In EU they don't. "Unauthorized Parts: You will not send in a Device containing non-Google-authorized parts. If You send in a Device containing non-Google-authorized parts, CTDi will return Your Device to You without making any repairs."

[@2xtreem4u]

refusing to repair that is also not allowed in europe

[@myne00]

It's like they want to push so hard the backlash includes antitrust action.

[@captainferrite]

EU is mostly a shitshow but somehow we did manage to pass some surprisingly aggressive customer protection laws.

[@harrydavey9884]

​@@captainferriteYeah, there's pros and cons with the EU, mostly cons.

[@-Medici]

​@@captainferrite ..and our bananas must be “free from malformation or abnormal curvature”

[@bikkiikun]

That is actually criminal. It's called incitement (encouraging a person to commit a crime), conspiracy to commit theft, conspiracy to commit destruction of property and conspiracy to commit fraud. And people need to go to prison for this.

[@fatanehhajatpourbirgani8357]

dude I don't understand how you are able to maintain your patience after learning about all these companies everyday, i looked at 6 of your most recent videos and i legit get angry, these companies are so predatory. Thank you for doing such a great job exposing them

[@zrnewf]

Louis, Apple did the exact same thing to one of my customers as well. Their phone magically showed a "non genuine apple battery" warning, would not charge via port or wirelessly and then having to send the phone into apple. They first state it would be 89 dollars for the battery replacement. shipped a new phone to her, and charged her 644 with a refund of 380 after complaining. No reason was given for the new phone instead of a simple replacement. The phone was never apart and it was the genuine battery in it in the beginning. Turns out it was a software glitch after doing some reading.

[@iriswaldenburger2315]

Did you sue them? Coz that’s some BS right there

[@linuxramblingproductions8554]

Legit just try to sue there i no way that is legal

[@zrnewf]

That's not for me to do as I am only the service provider.

[@mrs.nesbitt6077]

Eh new iPhone for years, apple care plus with stolen only 13 a month. 0 deductible untill it’s literally destroyed by my own fault or lost or stolen and even then it’s only $150 for a new 1300 dollar iPhone. And for the people who wanna argue do u pay for insurance for your car? Or your house? Or your health? We don’t rub 2 sticks together to make fire anymore we flick a bic from the 24 hour circkle k. Get with the times or they’ll get with u is all I’m trying to say. Don’t expect to throw a 20 dollar Amazon battery in an iPhone u coulda had fixed under the insurance with proper parts that won’t catch on fire and explode. Just like with car parts there’s too much aftermarket junk on the market that’s becoming a danger to people. While I think it’s over reaching a little who ultimately cares. 99% of people aren’t fixing their own phone or have time to leading to crappy mall phone outlets rigging phones with bad quality, cheap, aftermarket parts for still more money than the insurance woulda cost you the whole time u had the device.

[@linuxramblingproductions8554]

@@mrs.nesbitt6077 ironically those batteries are often the same or better quality but apple is a scumbag pos that tries to deliberately make them as bad as possible for users

[@piconano]

They don't want competition in stealing and selling your data. Makes sense.

[@davidwhatever9041]

thats the only reason chrome and android exist.

[@fishmonger7020]

Louis I am a builder and a generally handy guy. I came to the right to repair movement because I find this type of crap happening in so many large corporate scenarios. They’ve made it so that nothing is as it seems and nothing can be trusted. As a business owner I applaud your efforts and I enjoy your videos. I am appreciative that someone in the tech sector is fighting for our rights. Keep on keep it on!

[@CGTeknyc]

As someone who lives in the heart of Philly, I'd have to say this is dangerous move for the dealers. We don't take people stealing our shit lightly.

[@bighammer2057]

The same thing is happening with cars, tractors, televisons and everything else. These companies are evil. If you buy a car newer then 2020 good luck!

[@nexus438]

These conglomerates, be it Apple, Samsung, Google, etc, are effectively criminal syndicates. What happened to the good old days where you could easily replace a battery in a Samsung phone because they were replaceable.

[@drlipon]

Greed is infectious.😢

[@GrumpyDerg]

People were convinced that being hip with their glass-covered thin device that they have to slap a case and extra glass on - was more important to them than replacing the battery...

[@geoffok]

These conglomerates are also tax dodgers

[@techguru7176]

Most of these companies claim to be eco friendly when there really trying to support plan obsolescence

[@SearedBooks]

It's like Apple putting out that crap virtue signalling video about being eco-friendly but then they are scrapping thousands of perfectly functional phones because they want people buying new ones.

[@remixedcat]

apple is theee biggest offender

[@willia3r]

@@remixedcatSpotify is not far behind, with the whole _”car thing”_ fiasco.😕

[@remixedcat]

@@willia3r yup

[@1God1Fury]

Eco friendly by designing devices to break, refusing right to repair and forcing customers buy new devices every 1-2 year?

[@Jmg831]

How is that not stealing? This is putting the repair facility workers in danger

[@michaelcorcoran8768]

Right like it's furious I am at these companies, how in the world has not every government that has a legislature not past a bill that just says "when you buy something you own it." In a reasonable world, it would not take decades of fighting and dealing with the consumer electronics lobby to pass a law that just says what we all figured was the case for millenia: when you buy something, you own it. So strange how that's not a default position. And I guess it isn't because they rely on ridiculously small fine print to justify this stuff but so long as that fine print exists it basically becomes the de facto new normal

[@interstellarsurfer]

Very much so.

[@simonkoeman3310]

It's not stealing if you're already rich

[@theunknown9437]

They are taking part in theft, it’s their fault for submitting to a company rather their customers.

[@J.Green-Rx]

Sumpin sumpin contract is how, not that I agree it's ok.

[@elmateo77]

There's a reason Google got rid of their old motto "do no evil". That's really all I need to say...

[@aarontuplin]

You know, I'm not normally a bully or a violent. But if I brought my phone to a repair shop and they decided they weren't going to fix it or give it back, I would be coming over the counter and getting my property back. Try to stop me, licensed repair shop clerk. Try to stop me.

[@Gewgle_GuessStopO]

Buy a $1000 device and you still don't own it. Welcome to emptor hell.

[@FragrantlyOdious]

Sounds like modern cars.

[@OtherDalfite]

You do, you're just on your own to fix it

[@mreyesonthelies4386]

Now you understand the "class action waivers"

[@umoramayori]

You cannot be contractually obligated to steal parts. Stealing is a crime. Contracts cannot obligate crimes.

[@GrumpyDerg]

It's not stealing if they gave their permission.

[@wykydytron]

@GrumpyDreg tos and eula is nothing, it carries no power at all. You people need to realize there are only 3 ways to legally sign anything, it's your own by hand sign, certified digital sign, agreement by your banks site. Clicking on I agree in digital devices etc has no power at all. Don't know about USA but in EU no contract can violate local law so contract or not they cannot take anything from you, I have to even sign off that I DON'T want my broken car parts back after shop fixes it and replaces them because broken or not by law they are mine.

[@namenotfound2456]

@@GrumpyDerg no one says they did.

[@GrumpyDerg]

@@namenotfound2456 The signature on the service agreement does. Those phones wouldn't send themselves to Google, would they?

[@namenotfound2456]

@@GrumpyDerg what about if the owner has bought the phone before this agreement?😂 Will they have to throw away his/her phone?😂

[@diogoandrade6894]

You deserve an award for this kind of service. Thank you!

[@desnick2316]

Looks like google backed out of this: "After public backlash, Google revised its terms of service to address concerns about its anti-consumer repair policy."

[@ENNEN420]

They'll try it again in a few years. They're just waiting for the perfect opportunity.

[@joeschmo622]

If I effectively stole a customer's property like that, I'd be in fear for my physical safety and well-being, and for good reason.

[@deniswauchope3788]

This is inviting vigilante justice, if it keeps on this way. The law of the jungle.

[@joeschmo622]

@@deniswauchope3788 Exactly. People now think of their phones as part of themselves. F with that, you take *big* risks...

[@mrdojob]

@@deniswauchope3788 A lot of my contacts are on my phone. I might not be able to get any contacts back and might lose some essential accounts. I would absolutely hammer someone if they took my phone and they would be on a trip to the hospital. Theft is theft, irrespective of your boss giving you the "green light" or not. The law will also not be in the staffs favour.

[@coconutpalm1631]

This is one of the many reasons why I still use a Galaxy S5 as my daily driver. Love the headphone jack, SD card, user-replaceable battery and perfect size. Bought it new Q1 2018, battery degradation became unbearable in Q2 2022 so bought a brand new OEM battery for AU$55 in Q4 2022. Have been treating the new battery well (20-80 rule and slow charging) and it's going great. Have a cheap but good case and avoid using the physical buttons, so the only other expense I had was to replace the 6 year old case in Q2 2024 (AU$6). Delaying buying a replacement phone for as long as practical, cannot stand the phones of today.

[@ericalbers4867]

"you'll own nothing and you'll be happy"

[@zdanee]

I'm not happy. In fact I'm furious.

[@forsenE]

@@zdaneewhy so comrade? everything now is so much more convenient!

[@mattkaplan1316]

imagine if this was done to your car, changed oil not at the dealer?

[@OtherDalfite]

Already happening with warranty's. Maybe not oil, but having any work done on your vehicle not at the dealership can void your warranty

[@user-cr4pz5yg7y]

​@OtherDalfite warranty is basically void when you drive it off the lot. I dont pay attention to warranty on anything in u.s.. i never believe them anymore. It doesnt even factor into my life

[@chieftec2670]

Installed youtube app just to like this video! Long time no see, but so glad that Louis is still a stone in right to repair movement, revealing true facts and showing us big tech bullshiting that they want us to belive it's for us, costumers. Thank you for your videos and spreading awareness!

[@spartaninvirginia]

I remember when I could pop the back off of my phone and simply swap out the battery.

[@myhandleiswhat]

This allegedly changed for better water proofing.

[@timno9804]

​@@myhandleiswhat Allegedly... People seem to have forgotten the IP67 Galaxy S5 with a removable back. That phone wasn't even a niche product!

[@ultramegax]

​​​@@myhandleiswhatthe Galaxy S5 as well as Samsung's Active line had removable batteries and waterproofing. It's thanks to this wonderful technology we have called gaskets. You might have heard of them. They're only used in pretty much any application that uses water or needs to protect against it. The funny thing about them using glue (aside from it being a move towards expensive repairs/planned obsolescence) is that they fully realize that glue is a worse solution than gaskets. If you dive into the documentation they note that water resistance/water proofing diminishes over time as the glue degrades.

[@dm2oo56]

I can and do do this with my Fairphone 5 :) fully recommend and they sell reasonably priced spare parts with a 5 year warranty

[@myhandleiswhat]

@@ultramegax which is why I said "allegedly"

[@jasondiaz8431]

Seems like theft over 1000 dollars is a felony.😊

[@kaoe145]

To bad police protect corporate entities, over the right of the citizens they swore to defend.

[@jackbucher2049]

​@@kaoe145the police literally do not have a legal obligation to protect and serve the citizenry in the US, according to the court system

[@nicholasvinen]

This would be like if you take your car into a dealership for a service and they refuse to give it back because you put an aftermarker muffler on it. Regardless of what their terms of service say, I don't see how this sort of behaviour can possibly be legal.

[@jonragnarsson]

Don't give them ideas...

[@theeffete3396]

It's "legal" if you agree to the terms.

[@ericsmith1517]

they're counting on the fact that they're google to discourage people from sueing them

[@tomasz9429]

Emperor Corporatus made it legal by inventing something called TOS.

[@CidVeldoril]

@@theeffete3396 Luckily there are civilized places like Germany where such terms are by law unenforcable.

[@alanevans5353]

This is super important stuff. Right to repair, physical media, all the stuff you talk about is all must have!

[@gametec_live]

How funny would it be if a certifíed repair shop, when reporting back to the manufacturer, took a page out of the "whois" book and just typed in "Redacted for User Privacy" into every field lmao

[@SchreiNicht]

Hey there. Please imagine a Rossmann seal of approval. Similar to the classification of meat according to the type of animal husbandry, but for all kinds of products. A DIN or ISO certification for repair options, transparency, service, and costs to raise customer awareness and to highlight products that focus on sustainability and consumer rights. No need for Louis making products but for him to finally start his 'Academy Of Customer Rights'.

[@Folkmjolk]

imagine taking your car to a mechanic and he steals your car because you replaced the battery.

[@willia3r]

Or your home builder takes your whole house because you switched a toilet seat.🫤

[@BrunodeSouzaLino]

BMW could do that if they wanted, since the batteries that go in their cars have to be registered to the car or it won't work with them. But that's okay because you'll be replacing more CV shafts than batteries on most modern BMWs. And those have no registration.

[@MyAramil]

@@BrunodeSouzaLino so not only do BMW not come with turn signals and a special license that let BMW drivers ignore many laws. but they also have to register a battery? HAHAHAHAHHAHAHAHA

[@zalox12]

​@@willia3r what the heck?

[@brys555]

@@BrunodeSouzaLino Nope. The battery registration in BMW is only for adjusting charging cycles to the battery age and wear. You can just put new one, even a different type and capacity, not register it and it will work fine most of the times.

[@metatron107]

Next time your phone needs fixing, maybe invest in carrier pigeons. At least they have a better track record of returning after a delivery.

[@zalox12]

And no need to throw money for nothing.

[@233kosta]

Selling a $5 battery for $205 has to be the con of the decade!

[@lilpims15]

If they keep your phone then demand your money you paid for the phone back!

[@Kenob6]

Thank you Louis for continuing to raise awareness on all these anti-consumer practices that are becoming the norm nowadays! It's not only in the US, it's everywhere. The big tech giants and their billionaire owners are the ones in control and the legislation is always 5 steps behind. Us consumers need to unite and stand-up for ourselves. If I bought and paid for that phone, Samsung/Apple/Google/Microsoft has no right to steal it from me or change the terms of service to brick it unless I pay for a subscription. Keep fighting!

[@qui3041]

Holy shit, that is absolutely diabolical.

[@joewell6435]

What you were saying about the water tight seal reminded me of a line of phones Kyocera had called Hydro. These phones could be fully submerged yet they had a removable back cover to access the battery and SD/SIM card slots, it just had a silicone gasket around the the back cover

[@ultramegax]

Yep. The Galaxy S5 worked the same way. Gaskets are also used in the Lifeproof line of cases.

[@GNParty]

This is OUTRAGOUS that any company is legally allowed to do this in the first place!

[@joeschmoe1994]

Reminds me of auto dealerships and insurance companies. Ever been in an accident and they claim your car is totaled? Often they will try to take your vehicle.

[@BorlandC452]

That doesn't even sound enforceable. An OEM cannot compel a repair shop to withhold another persons' property.

[@GrumpyDerg]

"You don't HAVE to repair your broken phone if you're not into giving permission for it to be withheld~ You've got plenty of choice!"

[@MariaCalas2022]

Happy to be an EU citizen where companies are required to repair our electronic devices for free if they break within two years after we bought them.

[@BanjoPixelSnack]

Good luck trying to get them to actually do that though. I mean, they will take weeks if not months to do it and you’re often responsible for the return to base. And they’ll find any excuse they can not to do it, such as if any repair shop has done any repairs using non OEM parts in the past.

[@VashStarwind]

Geez why dont they cut out the middleman, and just put in their EULA's "If you agree to this EULA, then we will just take all the money out of your bank account for the rest of your life, even if you switch banks, in perpetuity"

[@EJM07]

shhh... don't give them ideas

[@SuperSmashDolls]

I'm fully expecting perpetual subscription contracts to become a thing eventually. It's not even that far off. For example, you know how when you get a new credit card, you have to tell everyone your new number? And if you don't you can't be charged by your existing subscriptions? There's actually a service now that subscriptions can use to get your new number without you telling them. There's plenty of banking infrastructure already in place to make perpetual subscriptions possible.

[@michelleschaefer9545]

And also your children

[@geoffok]

​@@SuperSmashDollsPlanet Fitness has a "perpetual subscription"

[@knightsonofjack]

I would treat that as a crime, because it is

[@BIGV1N]

This information is so important and I'm grateful for everything you do Mr. Rossmann!

[@xelaander8429]

We need govts who are not in the pockets of these idiotic companies to punish them properly

[@myhandleiswhat]

Good luck with that, the corruption runs deep, and basically always has.

[@chrismay2298]

We don't need governments. They're obviously the problem and always have been. Any group who considers themselves authorities over "the others" is evil.

[@leftjabrighthook]

Why rely on the gov? The gov works for you, should not control you. Take your gov DOWN.

[@MyAramil]

The best I can do is having them distract you with other bs, while they endlessly debate over nonsense crap, take 4/5ths of the year off, and collect paychecks even if they do nothing.

[@Pyxis10]

No wonder I don't look forward to getting a new phone. I don't even know where to start anymore.

[@Bob-1802]

Buy the cheapest flip phone that can make... phone calls.

[@mediocreman2]

Same. There's a USA made phone by Purism I'm looking into. And no I'm not related.

[@MAGAMAN]

Buy used. It's a phone, not a fashion statement. I can't believe how retarded people are who line up for hours to buy a new phone. I bought two used phones off of ebay for a fraction of the price of a single new phone.

[@Violet-my5jq]

I just go with the cheapest but have beefy performance, my lastest 2 phone is gt neo 2 and currently gt neo 5 se very cheap ass phone neo 5 se 1tb/16gb is like 262$ black friday in aliexpress using about 2-3 years before i change it again. since it cheap i don't really hurt much if it broke for me as long as it last 2 years it enough.

[@adamkamieniarz9223]

Hey Louis, I think the most effective thing to do to fight this would be to start a site, that would aggregate all those issues you are talking about and rank manufacturers based on it. Not everybody is invested enough to listen to your every video, but everybody could use a trustworthy guide helping them make their consumer decisions.

[@JarofMayonaise]

The front end and back end of the internet are basically controlled by google and amazon, so good luck with the search results on that.

[@GrumpyDerg]

It's kinda sad that such websites used to exist, and they were doing what was called "journalism" at the time. Hell, Wikipedia, too!

[@talosdarkbane2432]

The sad part about this is by consumer laws in pretty much every state any repair shop that refused to return the customers property would be looking for both criminal and civil law problems. Samsung and google or any other manufacture could make contracts with repair shops all they want requiring the repair shop to confiscate the device if aftermarket parts were found in the device BUT the repair shop could NOT legally do it. Honestly this is basically a catch 22 for repair shops because legally they cannot keep the customers property because these companies do not like aftermarket parts and per the contract for parts with Samsung to stay in compliance they are mandated to confiscate the device. This basically a sneaky way to end around right to repair because eventually the repair shops will go under because they cannot legally maintain the contracts with the suppliers of parts aka Samsung.

[@DiamondMaster115]

As of June 6th, it looks like they updated the terms to state that it will be returned to you if they can't repair it.

[@JoeBloggs777]

That is not legal, that is theft of property.

[@lvsluggo007]

These actions by Google and Samsung are just SCREAMING for a lawsuit.

[@triparadox.c]

If that happened to my device, I'd do a chargeback whenever possible from my credit card. Too far back? Order a new phone then chargeback.

[@tabchanzero8229]

@@triparadox.c Well, hopefully you're not relying on gmail or google drive.

[@SuperSmashDolls]

It stops being theft if you starve the customer out of the market until and unless they agree to have their devices stolen for insufficient consumer loyalty. Or at least that's how it works in a world with unlimited """freedom to contract""".

[@davidkuehne476]

People agree to it. Ultimately, it may be a TOS problem, it might mean not lying with "accept", we might need to really grow a pair and chuck the whole thing if it requires scrolling to read.

[@dave-000]

It's insane the lengths phone and gadget manufacturers go to try and financially drain their customers. It's just bad...why are they doing this to us? After we paid full price for their phones, the least they can do is let us fix it. In whichever way we so please. But they find more innovative ways to punish us for it. I hate them now.

[@HarbingerYT]

Blame shareholders demanding unlimited growth from limited resources.

[@linuxramblingproductions8554]

Simply money corporations don’t care about you they aren’t your friend and to them money will always be more important than people

[@zalox12]

Who are you to this company? Relatives of their CEO or who? They don't care for us. They care only Money. They went to suck money as much as possible from you that you can't even imagine. Wake up. You are customer or "perhaps source of money".

[@mrdojob]

Offer them what the phone is actually worth in your eyes or just don't buy it at all. I would prefer haggling an insane amount off the price though just to make a statement. I consider a device that's extremely difficult, if not impossible to repair to be a serious design flaw and I would expect a sizable reduction in price. There isn't any shame in trying to haggle an iPhone from $1000 to just $100 if you believe the phone is horribly designed in an exploitative way. If they don't give you the phone for that price then just tell the staff member to take a hike in no uncertain terms.

[@davejob630]

These mo-fo's . We need to take b ack the country from the corporate/political robber barons.

[@j2simpso]

I don’t think Google is represented by MoFos

[@GalladeTheWarrior]

Uh oh, that sounds a little socialist

[@ok-tr1nw]

Is what i smell correct? *sniffffffff* *sniiiiiiiiffff* COMMIE, COMMIE, COMMIE, WOOOOOOOOO *the sound of 50 shotgun barrels being dumped all at once* FREEDOOOOOOOMMM

[@davejob630]

@@ok-tr1nw No, not by a longshot. Can ye not tell the difference between real capitalism and crony capitalism?

[@ok-tr1nw]

@@davejob630 is joke

[@colintx800]

We pay lots of money for these devices and we should be able to do WTF we want with them. These companies will keep doing this BS until people start fighting back.

[@mauriciolee7349]

Wow! What an EYE-OPENING video! Thank Louis for revealing Google's & Samsung's SHADY practices. I admire your HONESTY & COURAGE. Even though some people say: "HONESTY does NOT PAY!"

[@CommercialForest]

Next eula addendum = Repair shop takes sole legal responsibility for product confiscations.

[@notthere83]

Oh man, I would LOVE for them actually try this with some customers from the EU! Because around here, people can't easily sign away basic rights. Such as being protected from theft.

[@PhilipMarcYT]

You act so high and mighty you've already forgotten the EU tried to wipe out your basic human rights if you didn't get the Covid Vax, and then without it you couldn't enter stores or fly without the Covid Passport. And you want to talk about theft? Have you seen who they're letting freely into European countries? Christ, they're doing more than stealing electronics, they're "stealing" human lives and it doesn't get reported as it's inconvenient for the MSM.

[@d4n93r]

And you can actually afford to go to court. At least where I live.

[@ericalbers4867]

​@@d4n93r Lol you can afford to go to court against a multi billion dollar company with countless politicians and world governments in tow? @notthere83 yeah the EU isn't exactly a shining example of rights especially these days 🤣 The lost of shit you can go to prison for simply saying is longer than my constitution. You can even physically defend yourselves and your countries have been sold out to Islam with the cops and government covering up all of their crimes by the hour. These companies will do whatever they want to whomever they want and you'll smile about it. Unless you want prison time for hate speech against a minority ran company.

[@notthere83]

@@d4n93r Well, I was referring mostly to criminal prosecution and consumer protection agencies. Civil suits - I guess it depends because e.g. in Austria, you have to pay your own lawyer fees even if you win. With something like a phone, I suppose you could go to a small claims court without a lawyer. But that's an option in the US as well.

[@PyroCatus]

They are acting like your phone is a billion dollars missile defense system and you repair your phone is like you opening it up to reverse engineering the thing and sent the design to China.

[@kieranjaegar]

They don't like their spy devices being modified, clearly.

[@629Justme]

*I wonder* Since streaming instead of a physical copy if a movie was so adopted, manufactures of "physical" items felt maybe we could try thus on things more substantial also. There is absolutely a criminal element with this idea-thing- proposal-tenet-proposition. It needs to be undone. Samsung needs to know that consumers won't tolerate giving them something that is there by consumer rights of ownership because they feel bad about something that DOESNT AFFECT THEIR BOTTOM LINE. Hope an exec doesn't get their device back because they left a bad SIM in it. Times stupid needs a personal example to realize its stupidity and criminality.

[@AN-12345]

The funniest part of this video was getting a mid-video ad for the Samsung S22+ on Google Fi wireless.

[@waldnew]

Ifixit are no longer working with Samsung 👍

[@ivanangelov8825]

So far I restricted myself from buying iProducts, but so far I bought 2 Samsung phones. Fucking hell ... And knowing these shitty practices, if I am out of warranty or had a warranty voiding damage, I just don't get anywhere near manufacturer service. And this is a thing I know from 8 years of age.

[@michinwaygook3684]

I wouldn't be to hard on yourself as what is a good phone to buy? I went with LG but shortly after they decided to get out of the cell phone business; that said I wasn't happy with them anyway. What is a good choice? Google - shit company. Apple - shit company. Samsung - shit company; to be fair I initially liked Samsung because they had a phone with a removable battery but dealing with all their other garbage was a no for me. One Plus 12R? No thanks it is made by a Chinese subsidiary of Oppo. If you want to replace your battery you have to take it to an Oppo service center - no thank you. If you want to get the battery out on your own you have to use heat to soften the adhesive and lift the phone's back cover. Who wants to deal with glue when trying to replace their f'ing battery? Imagine if I had to soften an adhesive on the back cover of my remote control for my TV set to just replace the batteries; I wouldn't buy it. This all said what is a good cell phone to buy? I have no clue.

[@petesmitt]

@@michinwaygook3684 I always used Nokia dumb phones and since smart phones, I've used entry level Samsung Galaxy; very cheap and are good for several years.

[@gamebuster800]

@@michinwaygook3684 Fairphone. There's no other option I can think of. I tried Sony and got disappointed.

[@zalox12]

​@@michinwaygook3684 it's time to shine for fair phone.

[@michinwaygook3684]

@arianna1906 Interesting. I will look into that. Thanks for the suggestions.

[@soldat88hun]

Come on, it's not your phone, it's theirs! It even has their name on it.

[@adamtajhassam9188]

then give our money back. or i smell a lawsuit coming

[@swimmermac3265]

lmao this got me

[@jordanwardle11]

​@@adamtajhassam9188sorry, only binding arbitration

[@zalox12]

But we paid whole phone then why it's thier phone?

[@noneofthatmate]

Your dedication is admirable and so uncommon in the world. Thank you

[@Anonymous_Eyeballs]

Why is lobbying legal but bribery isn't?

[@andrewvirtue5048]

That's like tire shops not returning your car to you because you used some off-brand tires instead of BridgeStones. Or because you installed pioneer speakers instead of stock which you did because a speaker blew out. Same exact thing. It's should be illegal. It has to written somewhere already that it's illegal.

[@NikolaiCherepanov]

Louis as someone who owns a repair shop and has the misfortune of being trapped in the Apple ecosystem and liking their product design I have always appreciated the fact you call out Apple as well as every other company that follows their footsteps. I am not an Apple advocate and have zero issues saying I hate Apple as a company but it gets under my skin when these KZbinrs and companies just dump all over Apples business practices and either they follow the same suit or they won't call out companies such as Samsung, Google, etc. for doing the exact same things. Every company does good and bad things and we as consumers and technicians certainly need to call out the bad things from any company when they happen and need to encourage the good things.

[@MAGAMAN]

Everything about apple is terrible and overpriced.

[@NikolaiCherepanov]

@@MAGAMAN So you are okay spend 1.5-3K on a laptop from Asus, Dell, HP, or Lenovo to have the hinge fail within 6 months? Guess who doesn't have that problem? Apple, sure the company sucks but when it comes to the actual build quality of their chassis no one matches the quality.

[@FusionC6]

@@MAGAMAN got a iphone 13 for 400 basically new, and its still one of the fastest phones out ther. not sure what your on.

[@sprockkets]

​@@FusionC6what good is a phone that controls you instead of the user controlling it.

[@tinymike318]

@@sprockkets You made the mistake of thinking this apple user has any self respect...

[@thennoth2860]

cant wait till we buy a revokable non-transferable license to use a phone

[@GrumpyDerg]

I think we already are. Not all models can be reflashed to have a 3rd party ROM...

[@Jeremyak]

They weren't kidding when they said you will own nothing.

[@Destradamose]

You are my hero! I really appreciate everything you say on the regular. I wish a team of lawyers would work for free and litigate every company you pointed them at.

[@ApeironPortal]

what a beatiful time for writing paper titled Value-washing as marketing appropriating sustainable development regulations for marketing communication, and situation being so depressing that i will never actually finish it. What a wonderful time to start wondering whether you are marxist or just seeing the business practices clearly for what they are. (Exploitation of unregulated resource for profit)

[@ENCpl]

What is kinda weird is the fact that this "will not return the device" only applies to US T&C. Looking at the UK one or the one from my country, it simply states that if your device has unoriginal parts, it will simply be returned to you without repair. Still sucks, but at least in the EU they do not declare to outright steal your device

[@jrd33]

EU laws are not as corporate friendly, and US corporations have far less leverage in the EU (witness how EU lawmakers have levied hefty fines on US corporations for date protection violations for example).

[@yet0another0account]

@@jrd33 EU just keeps delivering W's against corporations

[@myhandleiswhat]

@@yet0another0account An extremely small W, they still won't repair the device if they're part of their "authorized repair program"

[@EximiusDux]

@@jrd33 It doesn't matter if a corporation is from the U.S.A, E.U. or Japan. Corporations need to follow the laws of the country they operate in. If an American business sells or exists in (by example) Belgium then they need to follow the Belgian law and European law on top of that. The reverse is also true when E.U. corpos do business in the U.S.A.

[@kaboomkp]

Thanks for sharing Louis, I always appreciate your integrity and directness when addressing these topics.

[@TheWoolyShambler29]

Thank you Louis for shining a spotlight on this. People like me manage and repair the tech of all of their family and friends and when I see a company act this way I steer them all away from said company. Its a shame that this type of thing is becoming the norm.

[@nfortin24]

lol my response to the "Why would anyone not used authorized parts" people would simply be to ask if they buy EVERYTHING they own name brand.. never grabbed that Great Value since it was $2 cheaper and the same thing?

[@wittywolk]

FYI, since the March 2024 software update, thousands of Pixel users (7, 7 Pro, 8, 8 Pro), including myself, have been reporting "connectivity issues" to Google and we're still waiting for a fix (they said they're working on it, heh). Essentially, many incoming calls are going directly to voicemail (people calling me hear that I'm already on the call while I'm not), and many SMS messages are either not reaching me or are heavily delayed.

[@myhandleiswhat]

Is this why my iOS devices get Gmail alerts well before my Google devices (both that I allegedly don't own!). And people wonder why I am not looking forward to the dystopian future where we're all computer enhanced cyborgs. "Sorry citizen, you used an aftermarket part, we'll try (not very hard) to make it painless." I also noticed some online games are like "bad connection" when I'm standing right next to my router on my Pixel, again, no issues on my iOS device.

[@wittywolk]

@@myhandleiswhat I mean, I think that the notification problem is another, separate topic. I personally don't have this issue - over the internet everything works great, notifications are instant. The problem with what I wrote isn't much about notifications, it's rather about the actual receiving of SMS, and calls.

[@myhandleiswhat]

@@wittywolk oh, I know that some phone reviewers mentioned what I am experiencing as well. I kinda figured it was related. I currently don't have my sim in my Pixel.

[@lvsluggo007]

I currently have a Pixel 4a 5g.. I'd toyed with the idea of upgrading to a newer Pixel.. Won't be doing THAT any time soon after hearing this.

[@wittywolk]

@@lvsluggo007 I'm not sure how many % of owners are affected by this, but the tickets on Google Support count thousands.

[@azza-in_this_day_and_age]

thats some quality projection being displayed by corporations et. al.

[@britcom1]

Isn't what Google is doing the real definition of piracy? And aren't they always telling us that piracy is bad? Oh yeah, I forgot, it's only bad when you do it. When they do it, it's just their "terms of service".

[@SuperSmashDolls]

No, it's theft. Remember: theft deprives the owner of the original, piracy deprives the creator of ongoing bullshit subscription revenue.

[@jimcable9689]

BRILLIANT IDEA! : ) If your phone or devices would be evidence in a court case, simply send them to Google for repair if there non Google, and, since the policy says they don't return it if it contains non Google parts, they'll destroy it, and, all relevant evidence. Seriously, someone tell low rated lawyers about this, aka, ones that have indictments against them, and, there will be a court ruling, if not an outright law, in a month. : )

[@EpictheEpicest]

If someone made a documentary digging into all ToS agreements I bet they'd find this kind of thing everywhere.