Google Voice Devices - How to Use Google Voice - Google Voice Set Up

[@Damsoncloud]

We hope you enjoyed this week's video! Let us know your thoughts on Google Voice and what you would like to see from us next below!

[@johnmangerdep5519]

Your account isn't ready for Google Voice yet thats the error am getting

[@Damsoncloud]

You will have to purchase google voice as an add on John. Assuming you have a G Suite/Google Workspace account setup already. cloud.google.com/voice - Fintan

[@emranhossain666]

Do need your google voice?

[@nickvids]

How do I get my google voice greeting to override my mobile greeting?

[@jasetitan2959]

instaBlaster.

[@gayle1998]

I do have a polycom phone! Excited that I can use it.

[@CleanandSoberNation]

This was helpful.

[@Damsoncloud]

Thank you!

[@Nibarger]

so what you're showing is for the G Suite / Workspace Business Google Voice, correct?

[@polesroy4173]

I will sell the google voice

[@MichaelBoswell-e8y]

Will Google Voice work with other handsets... such as the Yealink T21P E2?

[@TonyDillard-wp7et]

Thanks for posting this question. I have a Yealink SP T41P and cannot get it to connect. If I find a way I will come back this post and reply again.

[@polesroy4173]

I will sell the google voice

[@TextNowGooglevoice]

Google voice available

[@TextNowGooglevoice]

Google voice available

[@cynquel757]

so clutch! Thanks so much!

[@Damsoncloud]

Any time!

[@charliebudy]

Great advice! I am trying link phone, tablet and labtop on same #. After reviewing settings only option is web. There is no option add, edit to other devices. 🤔

[@Damsoncloud]

Thanks Louis!

[@Gmaillup]

You are very easy to follow and understand ,thanks!

[@Damsoncloud]

Thanks Lupe. Glad it was helpful!

[@polesroy4173]

I will sell the google voice

[@Uptownlegend85]

Now as far as incoming calls from Google Voice on a mobile device the calls are automatically forwarded to your regular phone number which makes things extremely difficult when it comes to handling business calls because there's no way to differentiate between a personal or work call. Can definitely get frustrating.

[@Damsoncloud]

For the Google voice business this is not the case unless you associate a mobile number with you google voice account and have forwarding on. I use the google voice app which is separate from my mobile calls and it’s obvious with the ring groups that it’s a business call coming in. It actually tells me which of our phone numbers the person has dialled. - Fintan

[@dhr8687]

You can save the gv# in your phone as contact name Google Voice. Then incoming calls from that number will reflect that and you'll know it is a business call. You just will not be able to know specifically what business associate it is.

[@noelohashirodriguez]

Hello beautiful people. Can one customize the IP Phone labels to intelligent features, like a shortcut to a SIP user. Does it include Presence icons?

[@maji8722]

Has google incorporated a built in CRM to stay organized with calls?

[@Damsoncloud]

Google does not have a built in CRM, but there are CRMs that integrate with google. There are currently no CRMs integrating with google voice yet, but fingers crossed for the future! Hope that was helpful. -Charlotte

[@calvinsungmdmba484]

How well will Google voice work for small to medium sized businesses to allow for multiple callers to be answered by multiple individuals simultaneously (mixture of ipads and also desktop poly phones and personal cell phones?) In order to not lose any callers. Also in terms of google workspace, other than separate cloud storage, what extra features exactly does having google workspace add to the google voice?

[@Damsoncloud]

Hi Calvin, in answer to your first question, yes that is possible. Please contact [e-mail] for more info on Google Voice. Secondly, Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more. It is a full operating system and suite of collaboration tools for your organisation.

[@Googlevoiceseller161]

Google voice sell availabe

[@tinathomas3288]

Great presentation

[@Damsoncloud]

Thanks Tina, glad you liked it!

[@anthonywright5236]

question... does the polycom phone sound like a real landline? does it have tone back ? thats some thing important to me as we have lost that as we went to mobile phones.

[@Damsoncloud]

Yes it has a dial tone and sounds like a standard landline phone - Fintan

[@belloviper]

Where do you buy the poly phone?

[@Damsoncloud]

There are many Poly distributors and resellers. I would advise checking out Poly’s own website to find you local distributor. They are available on Amazon as well. - Fintan

[@zumbatan550]

Can you get voice message recorded in the phone other than going to your google account to read or learn the voice messages?

[@whitneylee3460]

Where do you plug your ethernet cable from your phone? Do you have to go to the modem or can it go into the computer/ router? Thanks so much for this video. Hopefully Google voice will work well with Arise Virtual Solutions!

[@Damsoncloud]

Hi Whitney, The data cable should go to a router or switch for internet, not to your computer. - Fintan

[@KenPoisson_world_traveler]

Like the 24 ring tone!

[@Damsoncloud]

Yeah its pretty good!

[@khinmkyi6381]

If I setup the google voice mail account in the computer, will it automatically setup on my cell phone also?

[@Damsoncloud]

You will need to download the app to access it on your phone 😀

[@GrowRealEstateInvestingPodcast]

You suggest this is good as business line shared by multiple staff. I was hoping you would get more into multiple users.

[@Damsoncloud]

If you have multiple users answering the same number I would suggest you take a look at Ring Groups and the Auto Attendant (Virtual Assistance). Both of these will help you manage a mainline number and direct to the correct person. - Fintan

[@tinathomas3288]

Hi if I have the obi thumb drive for wireless...do I still need an Ethernet cord,? Won't let me connect phone... Won't take Mac address. Is it the phone Mac address? I pay for the professional gv

[@Damsoncloud]

Hi Tina, I assume you are talking about the Obi Wifi 5G unit for giving wifi connectivity to an Obi200 or 300 devices. In this case, you would not need the ethernet cable as the device is getting internet via the wifi dongle. You would also need the MAC address of the Obi 200 or 300 devices, not the MAC address of the dongle. www.obitalk.com/info/products#accessories_section Please note I have never tested any of these devices myself and officially they are not supported by Google for Google Voice for Business. The only approved devices for Google Voice Business are listed here: www.poly.com/us/en/solutions/platform/google/works-with-google-voice Hope this helps. - Fintan

[@kevinbolin9899]

Can we get started setting this up

[@Damsoncloud]

email [e-mail]

[@gilboston20033]

I used to use Obihai and always worked. I just stopped because I am not close to the router and it needs a wired connection. but I am thinking about getting the adapter.

[@Damsoncloud]

Sounds like a plan :)

[@stevenkmckendallsr1169]

Can you do a video demo on how to add a Google Voice shortcut to the Google Apps shortcuts in the Google Chrome browser, and also, to Gmail interface? Thanks

[@Damsoncloud]

I'll ask the boss! Thanks for the suggestion 😊

[@Jen-fu1lc]

I use google voice for my business. It is working great for me when I use it on my iphone. Any suggestions for a device I can purchase so when I'm not on site, my staff can answer google voice calls and texts?

[@mrj-ab]

hello

[@albertdipadova5294]

how do i reduce the number of rings before my Google Voice number picks up

[@BuddyBullwinkel]

Settings and then Devices and numbers... is not in my google voice page?

[@adriennemccue]

I'm looking to use it for our helpline, but still not sure if the price is worth it for a small nonprofit.

[@Damsoncloud]

It depends on what is available in your region Adrienne. It won't necessarily be the cheapest solution but it is very flexible. Especially at the moment during the pandemic and lockdown. The ability to simply sign into an account and receive calls on a number is very useful. - Fintan

[@oliverclare2074]

Hi Damson, just wondering is there a particular model of polycom (traditional desk style) phones you’d recommend that are available in Ireland? We have a Small office with 7 users. And is it possible to port over an existing office landline (041) to a google voice account? Thanks!

[@Damsoncloud]

Hi Oliver, Check out this link for all the poly phones that work with Google Voice. www.poly.com/content/dam/www/solutions/platform/google/doc/Poly%20Certified_Solutions_for_Google_Voice_Flyer.pdf Also as mentioned on the phone you can port existing numbers over to Google Voice support.google.com/a/answer/9049997?hl=en - Fintan

[@robmosley1973]

​@@Damsoncloud will yealink wierless phones work with google?

[@polesroy4173]

​@@robmosley1973I will sell the google voice

[@polesroy4173]

I will sell the google voice

[@MrShadowx787]

I'm considering moving my small church to this as we're already using Google Workspace. We have one admin who answers and forwards calls during the day do you think this is a good solution? How have you liked the poly phone as we would look at getting 3 of them but online I've seen mixed reviews. Like the phone loses a lot of its native features and voice mail doesn't work nor does loading contact directory from Google. Has any of this been fixed/updated? Does it seem like a product Google is behind and updating (speaking to the Poly phone integration)? I know that's a lot but I haven't found many people out there talking about it. Thanks, great video by the way.

[@Damsoncloud]

Hi Justin, thanks for your question. At Damson we haven’t had connection issues with the poly phone. They are standard Voip phones from Polycom so are high quality. In terms of contract syncing, what I have realised is that if I save a number to my google contacts, if I get a missed call from that person then both their name and number will appear on the phone. We are doing some testing on the phone and will get back to you with our results soon. Hope this helps!

[@MrShadowx787]

@@Damsoncloud Thanks man!I'm hoping to find out if a desk administrator is using it can they transfer calls to another user easily, also is there a way to use the phones as an intercom? Thanks again for putting out such great resources.

[@kevinbolin9899]

Can we get this set up today

[@Damsoncloud]

Of course you can 😊

[@Damsoncloud]

You can contact [e-mail] if you need some help with this!

[@Surnameis3Syllables]

Hi, very interested in using this for my small business. How does it compare to other VOIP providers? I wasn't aware this was possible to use in UK, from what I have read it's $10 monthly for up to 10 user (starter pack), and then you get charged for voice calls on top of this? Is that cost effective compared to other VOIP packages with included minutes? I would love to know what your typical use case is and how much you are being billed monthy. Thanks.

[@Damsoncloud]

Yes, it is available in the UK and it is a great option for small businesses. I would recommend taking a look at the call rates and one of your previous bills from another provider to compare what a typical month might cost. Google does not have any included minutes though calls to the US and Canada are free. Our customers typically find it very cost-effective as Google's rates are so low. Here are two links for more information voice.google.com/rates support.google.com/a/answer/9229433?hl=en - Fintan

[@DowntownBrown]

Great video, I subscribed as well. Two questions, first, I’m assuming this would only work on a paid Google G suite account and not on a personal Gmail Google voice account? Second, the phone you demonstrated, is this a special phone that works with Google voice - or can I take my old VOIP phone from another vOIP provider and just by plugging in the MAC address get it provisioned?

[@Damsoncloud]

Hi Vic Yes you are correct that this only works with Google Workspace accounts (G Suite). I have a Poly phone which is designed to work with google voice. They have a list of their compatible phones on their website. They purchased a company called Obi Technologies and its their tech that allows the integration with google voice. Its possible that if you have an old OBI VOIP phone or device that it could work with google voice for business but there is no guarantee. en.wikipedia.org/wiki/Obihai_Technology - Fintan

[@jeffwalker1322]

I am not savvy so I will apologize already. So if I have google voice app on my iPhone here in the US and decide to go to the Philippines for a year , GV will still work ? What if I drop my AT&T plan and use a sim card I purchase in the Philippines ? I appreciate any knowledge you send my way.

[@Damsoncloud]

Hi Jeff. Your Google Voice number is not connected to your simcard. It is an internet Telephony service so changing your sim won't have any effect on your Google Voice account. You can access your Google Voice from your computer too. However, Google Voice is not available in the Philippines. It is only available in the following countries: Belgium, Canada Denmark France Germany Italy Ireland Netherlands Portugal Spain Sweden Switzerland United Kingdom United States

[@donaldmalmstrom5504]

Damson Cloud, I just purchased the Poly VVX 250 phone and tried to assign it in my Google voice. I type everything right and I get a message "unable to claim phone" Any ideas? The phone is running software version 6.4.1.1 Thanks

[@Damsoncloud]

Thanks for your comment Donald. Can you confirm you are using the business edition of Google voice which is part of Google Workspace (formerly G Suite) and not the consumer version of Google Voice? - Fintan

[@donaldmalmstrom5504]

@@Damsoncloud Yes sir, I am using the Google Voice Standard package.

[@MrShadowx787]

@@donaldmalmstrom5504 is it the OBi edition of the phone? I believe that's necessary for it to work with Google voice. I'm curious about your experience because I'm looking at setting this up for my small church.

[@DonaldMalmstrom]

@@MrShadowx787 it says it very 6.4 and looks like the obi software images. But it will not connect. Not sure if some how my network is blocking something

[@MrShadowx787]

@@DonaldMalmstrom look around and see if there are any other MACs on the phone (like by the ethernet port) and try those. Read through the comments here and that seemed to work for someone :www.obitalk.com/forum/index.php?topic=15756.5;wap2

[@sandraduncan4372]

This is a stupid question. Will a cell company actually allow you to port you number if you still have a contract with them?

[@Damsoncloud]

Companies may charge you to port your number, but you can ask whether any fees can be waived or negotiated. Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee.

[@AprilG-v1y]

I tried assigning numbers for my 5 users but it is giving an error "unable to assign number at this time, try again." License has been provided already.

[@farrocklove8980]

Can you receive collect calls if you have a prepaid phone ?????

[@Damsoncloud]

Yes you can receive all calls.

[@markogilvie969]

Fintan, I understand that the 2000 series of Polycom IP phones are Google Voice compatible. I have an analog phone, but wanted one step up from that but not the paid Business class products.

[@Damsoncloud]

Hi Mark, Poly have a set of phones that are compatible with Google Voice you can read about them here www.poly.com/us/en/solutions/platform/google I am not sure what you mean about setting up an analog phone but not on the business version. Do you mean on the Google Voice consumer product available in the US? If so the Obi talk adapter might be of interest to you www.amazon.co.uk/OBi200-VoIP-Phone-Adapter-Obihai/dp/B00BUV7C9A Hope this helps let us know if you need anything else. - Fintan

[@markogilvie969]

@@Damsoncloud I have the Obi adapter and ordered a Polycom SoundPoint IP 331 PoE to go with it. But the obi only has an RJ11 jack not RJ45, and I also discovered that you can't use just any IP phone with the consumer version of Google Voice. I simply don't have the budget nor business volume to justify the paid Google VOIP accounts, but like the features of a digital phone. I have an analog phone I can plug in just to get the Obi running, so my question centers around getting an IP phone that will work with consumer grade (free) Google Voice. Thanks for your video. It was a good demonstration of home office telephony.

[@Damsoncloud]

Hey Mark, sorry I missed this reply youtube is not great at reply notifications! Unfortunately we only do Google Voice for Business so I am not sure which devices or phones work with the consumer version. I hope you managed to get sorted in the end either way. - Fintan

[@TheDnzZx]

Hi, I live in Northern Ireland but when I try to sign up I recieve a message saying it isn't supported in my country yet? Do you know when it will be available in the UK?

[@Damsoncloud]

Google voice is available in the UK! You need Google Voice Business. The consumer version has always been US only. -Charlotte

[@markrichards7903]

I'm a bit confused. You commented that you don't want to forward your GV number to your cell phone, but in the settings of the GV app on your phone it shows 3 devices under call forwarding. During the set up, there is some talk about how to "Link" the GV number to a cell phone. Despite extensive reading and watching of KZbin videos, I can't really figure out what that means. Do I have to "Link" it? What does linking do? What happens if I don't? I thought that when I install the GV app on my smart phone, that an incoming call on that number would "ring" inside the GV app and I could answer it that way. Same with outgoing calls. I want to make and receive calls on my smart phone device, but I want them to be separate from my personal number so I was intending not to "Link", but when I set it up that way, calls don't make any ringing notification in the app on my smart phone. I guess I don't really understand it. I would greatly appreciate any help!

[@Damsoncloud]

Hi Mark, thanks for the question. If you want to receive calls, in Google Voice settings, under calls, make sure that all the devices that you want to receive the calls on are checked. Your Google voice mobile phone number which people can call you on will be displayed on the top right of your desktop screen voice.google.com/ I hope that helps! -Charlotte

[@rayz3851]

can i link a carrier phone number just for the verification then unlink the carrier phone number after verification?

[@luislast6113]

Yes. You can then change the number, or have none at all. I'm the latter case, however, if you need verification at a later time, you might have difficulty.

[@rayz3851]

@@luislast6113 ok thx

[@Damsoncloud]

Thanks for responding Luislast!

[@rayz3851]

@@luislast6113 Yeah after like a week or 2 , you need to verify again

[@luislast6113]

@@rayz3851 I'm not positive on this, but I think it depends on how often you use the service. I used to use it a lot, but I stopped because it didn't serve my needs any more.

[@woodlandsavenue88]

When can we use this app in the UK MAINLAND?

[@Damsoncloud]

Yes you can!

[@GM-wf6el]

Hello. I've been using google voice on my android. it has a setting "calls started from this device's phone app" which i set to "use google voice number". So even if i call using my device's phone app, the called person's caller id would show my google voice number. This way, nobody would know my real carrier number. Is this setting or feature also available in the iphone version of google voice? i never had an iphone and thinking of buying one. thanks

[@Damsoncloud]

Hi, Yes I believe it is the same on IOS as Android. -Charlotte

[@howardforbes9400]

Question: I would like to port my business landline to Google Voice ("GV"). Once ported, I would like the GV outbound caller ID to be the number of the line I ported to Google Voice. Is that possible?

[@Damsoncloud]

Yes that is possible :) You can assign that number to your user or you can assign it to a ring group and anyone in that ring group can use it to call out.

[@Damsoncloud]

Here is our video on ring groups: kzbin.info/www/bejne/p5S3fGmGh6qMjrc

[@lamar9525]

Great video, I use the obi200 for my fax machine number.

[@Damsoncloud]

Good choice! Thanks for the feedback 🙂

[@luislast6113]

Just a quick note that you spell "Attendant" in two different ways, the way I just typed, and also "Attendent"

[@Damsoncloud]

Thanks!

[@FLOODOFSINS]

On my Google voice under my devices it lists five devices but they're all labeled Android device so I don't know which device is which? Also how do I tell Google voice to ring without forwarding to my normal cell phone on the same device?

[@Damsoncloud]

This sounds like you have added your own phone multiple times or have a lot of android devices with your google account on it. I would suggest removing all but one to see if that works. You may have to remove all of them and delete the Google voice app from your phone and reinstall it then sign in and only one Android phone should appear. - Fintan

[@JazsyNette]

@Damson Hello I’m having a huge problem with my Google voice. I’m trying to retrieve my number from 1 iPhone 6s Plus onto a new 12max pro bit the number will not link to the new 12max & I’m not receiving calls or text. When I hit get started it says I don’t have a Google number. In menu theirs no where to hit link & on the computer either. Please help thnx in advance

[@Damsoncloud]

Is this for a consumer Google Voice account or a Business Google Voice account?

[@therealilyaskhan]

A QUICK QUESTION: Can we switch the call forwarding to the personal phone number off ? If so , How ?

[@Damsoncloud]

Yes you can do this from within your google voice settings. Go to voice.google.com when signed into your account and then go to settings. There is a section called linked numbers just remove your number from here. - Fintan

[@therealilyaskhan]

@@Damsoncloud THANKS

[@doctorjanak]

Can you transfer calls to another user when using the desk phone?

[@Damsoncloud]

You transfer them to a number technically. When you hit transfer the users come up onscreen so you can easily select someone and transfer the call.

[@thomasgebhardt6191]

It seems really sweet

[@Damsoncloud]

Google Voice is a pretty cool telephony solution 🤩

[@maxdondada]

Video starts at 3:28

[@Damsoncloud]

Yes the demo starts here. We've added chapter markers to make it easier. Thanks

[@Daniel_pc70]

Hi, Do I get charges if answer an Incoming International call on my Google voice US number? Do I get charged if I am in Europe and I call the Us with my Google US number? Thank you.

[@Damsoncloud]

Hi Daniel, There is no charge for receiving a call on Google Voice over the internet. Eg on your laptop or phone connected to wifi and using the app or web interface. You can read more about outgoing call charges here voice.google.com/rates - Fintan

[@mariannschulz2770]

Hi Damson....I have been having some issues with google voice. I have been using legacy voice for 3 years and yesterday I was not able to place phone calls on my laptop. I have a gmail email account linked to my google voice. When I open voice the phone icon above the keypad is grayed out and will not let me place a call. I am signing on thru google chrome. Thanks for any help you can provide.

[@Damsoncloud]

Hey. Is this on a G Suite account you have google voice or the consumer version of google voice in gmail?

[@mariannschulz2770]

This is a consumer version and I got it resolved. Thanks for your help.

[@mariad6519]

@@mariannschulz2770 Could you please tell me how you resolved it? I'm getting desperate! I just moved abroad and I was counting on using it. So far, I've been using the Hangouts and they work fine, but they're going away very soon. I'm unable to make calls from google voice itself. My phone icon is grayed out as well. I'm using Chrome.

[@mariannschulz2770]

@@mariad6519 hi Maria. I use chrome and search for google voice sign in. When I have a strong WiFi connection the phone icon is not gray but blue.

[@mariad6519]

@@mariannschulz2770 Thanks for the reply, Mariann. I still don't get how you fixed it, though... Was just your connection not good enough before...? I could never call from GV itself, even when I first installed it in the US. I thought you were supposed to call from the Hangouts, that worked, but now they're going away and I'm screwed abroad! I was so counting on using that!

[@hbaloro82]

Hi, quick question, when I call from my phone and not using my google voice app.. my # is showing my google # instead of my personal #. How do I fix this? Pls help :)

[@Damsoncloud]

I would take a look at the settings in your google voice app on your phone and online. You can associate a mobile or cell number with you google voice account. If you detached this it would probably fix the issue you are having. - Fintan

[@ismailk6089]

whuch akcent is dzat?

[@Damsoncloud]

Irish!

[@JustinFrost302]

I can"t access the admin.google page?

[@Damsoncloud]

Are you on a regular account or Google Workspace account? Regular Gmail accounts cannot be used to sign in to admin.google.com" If you get this error when signing in to your Admin console, you're trying to sign in with a personal Gmail address (ends in @gmail.com) or an account that's not a managed Google Account. On a Workspace account, only admins can access the google admin page. Hope that helps!

[@AprilG-v1y]

​@@Damsoncloud would you know how to go about the error i got in assigning a number? It gave me ab erro " unable to assign number at this time, try again."

[@ralphbaker5755]

How can I add credits to my google voice account?

[@Damsoncloud]

No you pay for google voice at the end of each month based on usage. - Fintan

[@chata300zxutube]

No body tell you that you can only comunicate with people that has the same system, it wont work as a regular phone system. There's no such thing of free busines phone number. I just went to the process of getting a business number, first you have to sign for a google workspace and get a business email address, that's about $12. a month, plus the phone service that's another $12. to $20. a Month depending of the type of account you choose... They don't explain that in the process, in the end. It is easier and cheaper to get a phone service from your internet provider.

[@Damsoncloud]

You can communicate with people from any phone system - Google voice acts as a regular telephony service. For constant international calls from a business, this is a great solution.

[@crismartinez5975]

This doesn't tell you how to actually make a voice account. It just tells you how it works after you set it up.

[@Damsoncloud]

Hi Cris, this video is focused on Google voice devices. It is also the Google voice business system we are talking about not Google voice consumer edition. You require a Google workspace account and then you can add Google voice as an add on. If you are a business I would recommend you reach out to a local Google partner in your area.

[@hirutitube1870]

so god

[@Davide56637]

new york city college of technology

[@ramproshadbachar8651]

Google voice sell unlimited

[@SetoRandy]

don't clik link or group, malware...

[@patjeterbarin8854]

Who

[@Damsoncloud]

Who indeed!?