Grand Seiko Spring Drive Chronograph SBGC253 Update Video Resolved

[@justmeeagainn]

You were a LOT more patient that I would have been. I would have demanded my money back on the spot.

[@Stona999]

Sorry to hear this happened. I was highly considering this exact watch. I’ll have to be very thorough in my examination of the QC

[@alexsystems2001]

Yeah I was surprised and complacent, I’ve been used to other brands like omega and Rolex and you get the watch and it’s all good. I expected for more money, it would be even better. Good luck on your buy.

[@rowiez2826]

Thank you for the 2 videos! Very interesting! I was interested in the same watch and/or movement, but this is really shocking. What did the dealer say about the loose pushers? Was that normal?

[@alexsystems2001]

The dealer dealt with it without much commentary. I didn’t want much commentary, they took it back so I am very happy.

[@realalexmackenzie]

Having bought dozens of watches from Japan, and having been there multiple times, I can say that the Japanese way of doing things is very rigid. On the bright side, it makes for a very efficient, predictable place to go about your day. On the downside, logic and customer service often take a backseat to what "the manual" says to do in a situation. I have had to point both of these aspects out multiple times. Once pointed out, they sometimes understand. Examples: I've bought nearly 20 watches from a particular dealer in Tokyo (I live in Canada). On one transaction, I was buying 5 watches (many multiple thousands of dollars each watch, so not a small sale for them). They told me they would have to create 2 shipments at a cost of several hundred dollars EACH shipment. When I inquired why I would be out several hundred dollars, they told me they did not have a large enough box. I pointed out that boxes come in a range of sizes and just because they did not currently have one in their possession, did not preclude the possibility of finding one. There was also the option of taping 2 small boxes together. Nevermind that FedEx will consider multiple boxes as one shipment anyway. I had to problem solve it for them. It just wouldn't have happened any other way. I don't think it was a case of what we find in the West, where the staff are just too lazy. I think you genuinely short-circuit things when you go off-script. Same company, different purchase. I was buying a watch that had a strap that fell under the stupid CITES regulations. Given that it was a $500 OEM strap, that I was not getting a price reduction for not receiving, I asked them to simply hold it for me until I was back in Tokyo later in the year. You would think I had asked the guy if I could take his daughter on a romantic holiday or something. No way was it possible. Many emails later, and my pointing out the 6-figures of business they'd received from me, and a "one time exception" was made. So yeah, I imagine that it just never entered GS's mind to be more customer-centric.

[@alexsystems2001]

First!