GS Tutorial - UCM Inbound Routes

In this GS Tutorial, we walk you through a step by step guide on how to configure the UCM’s inbound routes using a VoIP trunk. This tutorial is a demonstration of an actual customer scenario. With in it, we will be covering the following:
Route calls by DID and CID
Create time based routes
Change ringtones per inbound route
Change routes dynamically
If you found this tutorial helpful be sure to give it a like, and don't forget to subscribe to us for future tutorials! Let us know what you would like to see next by commenting below.
You can find the documentation on how to manage your inbound routes here: www.grandstream.com/sites/defa...
Interested on other products and guides from Grandstream? Visit our website at: www.grandstream.com

[@VoIPPortland]

Great presentation as always from Grandstream. You guys are the greatest.

[@drostoker]

You've done it again! Excellent video.

[@GrandstreamNetworks]

Thanks David!

[@dekartzow]

16:06 that's exactly what I was looking for!!! THANKS!!!!

[@bluelobster007]

Great detailed video! thank you. Tony M.

[@azarel7]

Excellent Video

[@srtech6756]

Great job, thanks.

[@mdsalauddinsarker8045]

Thanks Great job sir

[@MohanadAlzare]

Great Job .. I want GS wave settings tutorial please

[@AlbertoDiGiovanni]

Hi, I ask you if there is the possibility to differentiate the ringtone between internal and external call of a voip extension. Thank you

[@solutechint.8431]

IS there any videos Regarding to SLA Setup .?

[@willmcguire2454]

is there a way to set the multiple mode remotely? IE. Snow day and nobody can make it into the office to press *62. Can It be done either DISA or when the voicemail picks up?

[@moondawson2165]

Which SIP Trunk company will you recommend sir?

[@solutechint.8431]

hello Nathen Hello ... I am using GXP 2170 for an office under my new project It shows in the manual that it can Add up to 12 Lines And 6 accounts I add multiple lines in a phone by setting up Dummy extensions to the Line keys ( registered as Accounts, that is 5 account 5 lines ) but in this case, the device Can only add up to 6 accounts But it shows user can add 12 lines... how to make this possible .. pls help me as early as possible .. becoz i am in a trouble with this

[@Computerexpert4you]

Can you have custom names in IVR #1 sales with incoming did, #2 tech did , something simlure to the Prepend User Defind Name, that we have in inbound routes.

[@GrandstreamNetworks]

Hi Abe, thanks for reaching out to Grandstream. This sounds like a nice enhancement to our IVR feature. Please open a case with our support team at helpdesk.grandstream.com. Thanks!

[@datalinq]

We have different departments with different mode1 requirements on their own inbound routes, if one department sets mode1 we don't want other inbound routes affected as they have their own mode 1 settings. this could have a major impact on the whole business?

[@datalinq]

Thanks for the update. Hopefully will not be too far away

[@datalinq]

Hi, where do I follow up on this feature request please?

[@solutechint.8431]

hello nathen .. The DID u mentioned here is Destination ID or Direcr inward Dial .?

[@voipnetworksupport7001]

DID is the Direct Inward Dialing which is used to define the Inbound Route.

[@solutechint.8431]

okey

[@solutechint.8431]

Can u give me the link of a video wich regrarding to the Creation of a analog trunk

[@alexjacob781]

Hello. My reciever isn’t showing caller id. It shows anonymous call. Can you please help me in this?

[@bilaltadlaoui7964]

Did you find the solution? I have the same problem

[@thabomabunda3648]

Why does it keeps on saying all circuits are busy now?

[@GrandstreamNetworks]

Hey Thabo, for further help you'll need to contact us via our online help desk portal: helpdesk.grandstream.com/

[@hammoudaelbachir5103]

Thx I'd like please to show how : To specify a Thrunk to a specific extension Exemple: "thrunk2" the only extention can make call from it is "EXTENTION-BOSS"

[@hammoudaelbachir5103]

Nathan Sharp thx very much

[@abdeljaibar6372]

Hi Hammouda; The best solution to implement this scenario is to use the feature Enable Filter on Source Caller ID under Outbound Routes configuration page. When you create a trunk and assign an Outbound Route to it, you check the feature Enable Filter on Source Caller ID and select the extension that will be allowed to make calls out of the defined Outbound Route. I hope that answers your question!

[@beimghadaw]

how can i intercom an extension.

[@lthGS]

Intercom is done by feature code/ star code. By default the UCM uses *80 as the Intercom code. To intercom an extension you would dial *80+Extension. If you wanted to have the phone auto answer when paged or intercom, you will set the phone to "Auto Answer by Call Info". If you need further support, please visit our helpdesk at helpdesk.grandstream.com.

[@akshyapurbas1911]

Can we have a video on Outbound Routes too...

[@GrandstreamNetworks]

Hello Akshya, sure! We can definitely look in to covering that in our future GS Tutorials.

[@lthGS]

Not sure if you visited our channel, but we've posted an Outbound routes tutorial here: kzbin.info/www/bejne/eX2anmN8nqhgY9k

[@goldengozila1]

Please outbound route

[@GrandstreamNetworks]

Noted, thanks!

[@adrianrodriguez3705]

Wtfffff nate dogg