Guitar Brands You Can Trust To Buy Online

Baxter and Jonathan talk about QC and what guitars you would be ok buying online vs ones you might want to get your hands on before you play them.

[@TVoltG]

It's not the Brands but who the store/dealer would make me feel more trustworthy towards.

[@jhwk1970]

The demise of local music stores has meant the loss of a local guy that could fix problems and serve as an intermediary with the guitar company. The dealer didn’t want to sell products that were a problem nor deal with companies that wouldn’t return his phone calls. The fancy picture on the website doesn’t reflect the crappy product those guys are sometimes sending you. It’s buyer beware unfortunately now.

[@TVoltG]

@@jhwk1970 very true and sad all around. I remember having that great local store to have things done and to buy from. You almost felt like family there after going there for so many years.

[@dlmyrs]

Love the banter even off-topic. It’s just like sitting around bs’ing with friends. Makes your channel so enjoyable….funny but still learning a lot.

[@hankemery-coffeehousemusic1162]

I actually love when Baxter gets off topic! You guys are awesome!

[@misteress3840]

Love the sidebars. Second channel? Not the biggest sci-fi/Marvel dude but I’d enjoy listening to you guys talk about your shows, movies, or whatever. Great chat and good fellows.

[@chadwicks_guitar]

Personally, I enjoy when Baxter gets off topic. It’s like flying from New Jersey to Long Island with a layover in Sydney Australia. You didn’t mean to go there but it was a fun time.

[@turellius]

When I listen to Baxter and Jonathan talk, they do get off topic from time to time, but to me it's because they just say what they are thinking and sometimes it's hard to focus. My brain works the same way. I'll be thinking ok I gotta do this or that, then out of nowhere I think of a funny movie quote or something else completely random. I have no issues with going off on random tangents because for me sometimes it's hard to focus on one thing for 10-20 minutes. I love the content and the channel and if I lived in the area, I would be stopping in once a week just to say hi and see what new gear you have that I "need".

[@paulcowart3174]

LoL when that happens it's unscripted so very real good or bad FUN

[@Wildirishgerry]

Love when you guys go off topic!

[@melissahansen-rood86]

PRS (Core and S2 lines) and Taylor are the only guitar brands that I will buy without playing. While no manufacturer is perfect, I have yet to experience a QC issue with either brand (80+ guitars over the past 25 years). I did not love some of the guitars but it was personal preference (tone or feel) and not due to a quality issue. Added: I love the off topic tangents!

[@VixCrush]

I got a bad PRS buying it online. It was used however but it was a lot more dinged up then it was presented to me and it was just a lemon. I think if I had held it before buying it that would not have happened. I want to hold a guitar if it is worth more than say $1000...

[@steini-guitar]

Can't say that for the S2 McCarty 594. I had to change out all volume and tone potis in the first two months I had it. They use korean electronics for the S2s and it shows...

[@johnstillwell4353]

You don't like the T. Anderson's? I've never played a bad one.

[@robertfaber3839]

Major appreciation to Sweetwater. Bought a squire vibe 70s strat online from them.. my very first big online purchase. Nervous as hell, but it came in 4 days and out of the box was like a jewel! There was a copy of a 50something checklist for before shipping, and that thing was PERFECT. SW are my go-to for anything I can't get at my local store.

[@mikeorr7567]

I have bought 2 guitars from Sweetwater. Both guitars were perfect and required no adjustments.

[@jfar3340]

squier? big purchase?....

[@MrWumbologist]

For some people that is a big purchase, yeah. I certainly can't just spend hundreds of dollars whenever I want

[@jfar3340]

@@MrWumbologist lol really?...

[@MrWumbologist]

@@jfar3340 Yeah. The medium per capita income in 2019 was roughly $34k. I make a little bit more than 16 an hour. If you're economically better off than that good for you but not everyone in this country shares your fortune

[@xy9394]

Sweetwater has always seemed very good.

[@EMN_the_orange]

So has PMT.

[@ratwynd]

I have bought several higher end guitars from distant shops, All went well, but I always actually talk to someone if it is possible. Bought a very nice Backlund Rockerbox direct from Eastwood, but they also sell in some shops. Great setup out of the case. My go-to 'bucker guitar. Bought a Cole-Clark Fat Lady II 12 string from Gruhns in Nashville based on their photos and a phone call with them. Perfect, in stock and my alternative choice was a Martin with a long wait. Very happy with that one too, it is a keeper. Key is to know the seller reputation for doing good QC and setups.

[@johnfritz15]

One of my favorite things is when you guys swerve off topic. Keep it up.

[@AvroBellow]

From what I've seen, the company with the best QC is Godin. I have never seen one that was problematic and I've only ever heard of one that was defective. That one was a Seagull Acoustic and some KZbinr was having problems with it. I tried to find negative reviews of Godin guitars but there just aren't any. I have since purchased two Godins and I have to agree, they're flawless. That's what happens when a guitar is hand-made in Canada (and yes, they are hand-made) using sustainable Canadian wood types (Sugar/Rock Maple, Silver Maple. Laurentian Basswood, Canadian Wild Cherry, etc). Godin is the largest guitar manufacturer in North America (some 200,000 guitars annually) and with volume like that, it's incredible that their defect rate is pretty much non-existent.

[@chiba131]

PRS is the only brand I'm 100% comfortable buying unseen. Got a Strat from CME, that was excellent and no problems. Thought buying a new Fender (direct) would be OK but it arrived with a smashed pickup switch due to poor packaging and a weak-ass case. Lesson learned. Love the channel, guys, keep it up!

[@michaelogden5093]

A topic worthy of discussion. Big distributors that make a big deal on their pre-sale inspections pass along obviously messed up stuff too.

[@quitthecircuit]

Baxter rants are why I watch these videos. Thanks y'all!

[@tacdoc8736]

I love the videos, even when a disjointed train of thought completely derails mid topic. I wholeheartedly approve of the Boba Fett & Dune discussion. I’d love to do business with y’all, but the nearly 2 hour drive, & some solid small local shops have always taken me down a different path. While I’d prefer to support a smaller business, every time, sometimes availability is the reason I purchase from a larger company. The not so thinly viewed digs at Sweetwater seem a little unfair. Yes, I get that they were bought by an investment group/conglomerate recently, but I haven’t seen any difference in the high level of customer support & service they provide. Their inspection may not be of the quality your local tech would provide but it’s far better than any other company of that size. It’s also my experience that any issues with them are quickly & seamlessly resolved. I also appreciate that they do employ real musicians, like my rep, & a friend who just accepted a position there. That’s more than can be said for the local Guitar Center.

[@CasinoGuitars]

Thanks a bunch for the love there and we’d love to see you one day:) And yes, fortunately Sweetwater is still onboard with great service and we really do hope it stays the course! All the best to you and yours and thanks for joining us!!!

[@mikecorey8370]

Where was the dig at Sweetwater? Didn't hear that at all. Sweetwater is great, for now. But history says they won't be as great for long. They are now corporate. GC used to be great. Now, they aren't. I'm lucky. I've got 2 great privately owned stores by me. They are who I deal with. In May, I'm going to Fayetteville and will be stoppng by Casino. In 2 years, We're moving there and Casino will be my store. I appreciate honesty over anything else.

[@tonepilot]

Huh. Didn’t hear Sweetwater mentioned at all.

[@drivenmad7676]

I love when you get off topic. It makes me smile 😃

[@supergoat94]

I bought my first PRS from Amazon, an SE Standard 24. Luckily it was setup great and is one of my favorite guitars in my collection.

[@caseylee12]

11/26/22... I just bought a Fender Player Plus Nashville Telecaster on Amazon for black Friday weekend. And it says "pick this box last" ON THE BOX!!! That means it was the last box on a pallet of guitars. AND ITS FANTASTIC!!! ...Guess I got lucky!

[@216trixie]

Your ramblings are soothing.

[@albertlorenzo655]

What I heard. QC but remember time in in storage and warehouse. They don't check it. Before it's goes out. To customer. Then it's up to you. To go through pre-planned red tape. To deter you. So they look go. But your talking about. Top dealer sellers. Who have a REP to up hold. Like you. Thank you for your time .

[@jonathan6480]

I watched this video before buying a used Les Paul on eBay. Thanks!

[@jayseb]

I was on the hunt for a GOOD Gibson LP Standard. Took me about 10 years to fall on it. Tried a bunch through the last decade, looked around and just took my time... I always have time for a nice instrument. One day I got lucky, it just clicked and bought it on the spot new. Now one thing. It has issues. Honestly, the pickup switch doesn't stick up correctly and other little things here and there, but the neck is spot on. After 40 years of playing guitars, this is a rare thing at Gibson (standard line). Great videos, cheers.

[@rosewoodsteel6656]

I have never had any issues with the PRS I've bought online, and I bought them used. They are the only brand I feel 100% comfortable with buying this way.

[@jeffalfred5785]

Bought a Kraemer Pacer Classic in Passion Purple. Had a crack in the neck pocket, the neck was not seated properly, screw holes on the spring cavity were double drilled. Wood putty found in the trem cavity. and of course very sharp fret ends from fret sprout. returned it for another one. no cracks, still had wood putty and sharp frets. Beautiful finish and the Alnico 5 humbuckers sound nice. bought it from a reputable store that took care of me with no issues. Being Lefty I have to mostly buy online.

[@agreenr6915]

Sweetwater seems safe for midrange guitars. Only complaint I have is they arrive they're in drop D. As for second hand and higher end guitars I'm fortunate enough to have a great local shop that also has their own website and ships across the US. If you want to check them out just look up Ish Guitars

[@TheBluesBox]

I took a plunge and bought from a US retailer for shipping to the UK (model wasn’t to be found in the UK). The guitar (Reverend) was perfect. Really nicely set up out of the box. But the shop sent it from the USA to UK in just the basic guitar box, no box within a box or any further packing. So it did get a dent by the lower strap button. Kept it anyway got a few £££’s back, but never understood why they sent it like that, they even said it was enough packing (clearly it wasn’t). But love the Reverend. Glad I took the risk. Fenders are still a bit hit and miss, poor fret finishing on a few I’ve seen, would always want to see it first, don’t get me started on Gibson! Cheers guys… all the best with the vids.

[@youKnowWho3311]

PRS...... bought 3 cores and 2 amps from Reverb sight unseen. I love them all. Note: I did mod the prior persons setup/pickup heights, etc.....

[@kurtisr2339]

For me, Wildwood and Sweetwater have a 100% positive QC track record. That may not hold up forever but I'm confident that they'll right any wrongs, so the prospect doesn't give me any heartburn.

[@paulcowart3174]

Yes Sweetwater is good The Tone king amp I bought blew a power tranny Brand new expensive amp Very disappointed but Sweetwater is taking care of it from what I can tell Waiting to hear back from TK or BAD to get the final word and the resolution

[@kurtisr2339]

@@paulcowart3174 that's heartbreaking--though only briefly, let's hope! The wait will center entirely around logistics--whether SW has a replacement on hand or has to wait for an item/invoice from TK, I'd think. Can't imagine the transformer isn't covered under warranty. The wait sucks though. Fingers crossed for a speedy process.

[@paulcowart3174]

@@kurtisr2339 Thanks man... Boutique Amp Distributers is who assembles them along with Friedman...Morgan and some others under that umbrella BAD Well I could see if the PT went south after a number of year's but after maybe twenty hours of actual play time We shall see but my Sweetwater salesman says he has my back so feel ok It started with bad line noise after 8 months or so but like I said maybe 20 hours I have a lot of vintage amp a so usually play them but was looking for something light weight and w attenuation for gigging with instead of the older amps Never happened before w ALL my old stuff Anyways thanks for listening to me vent lol but yes after 45 years dealing with tube amps this has never ever happened and all bought used and the first new amp since the 90's and boom Disappointed to say the least but Sweetwater has been good about it

[@dtyndall11]

I bought my first guitar from Wildwood last week (Gibson Les Paul, $3000) and it came with a pretty noticeable gash in the rosewood of the sixth fret. Not sure how this passed their or Gibson’s QC. Not a good first experience.

[@paulcowart3174]

@@dtyndall11 Ouch....if you ever go to sell it Ding 500 bucks right there I'm thinking Hope not

[@sgt.grinch3299]

First time watching your channel. It’s a good thing I have dementia and Alzheimer’s disease. I was able to follow along.

[@MrKaufmana1]

Having worked in the industry, I would like to say this, directly to Baxter; I manufacture beskar armored pants, and our QC is top notch. If I can do it, so can those people at that company that rhymes with Bibson.

[@allenhayesmusic]

Gil at Two Rock is amazing! Hands down the best amplifier and amplifier company!

[@davidlangley5594]

In Australia can't recommend Port Mac guitars enough for online ourchase. Great service, great set up.

[@Henry_scott]

henry_scott23

[@jasonbone7033]

EPIC EPISODE!!!!!! Laugh out loud Good!!! Thanks Guys!!!!

[@kogabear1]

First question I ask when going to a music store is show me the ones you have already checked over and set up. Also I’ve had better expectations buying from Amazon because I know right out of the gate that it needs a set up.

[@Ryanvatz]

Here for the guitar talk, stay for Baxter’s tangents.

[@thomasbombadil8190]

I bought a LP Special with a wrap around bridge direct from Gibson. It was a flawless transaction - came set up very nicely.

[@jfar3340]

yeah gibson have awesome QC

[@danielhoskins4690]

That was lucky! I’m glad that there are some good instruments coming out of there still. Was it custom shop or Gibson USA?

[@thomasbombadil8190]

It is a USA - one of the olive green ones I am enjoying the heck out of it - the P90’s are good fun! I have a bunch of other guitars - I have been playing for some time - the first guitar I bought new I still have - a 1981 Sonex 180 Deluxe - which feels like a boat anchor now as I coast into old age! The LP Special is about 7 and a half lbs - just a delightful thing. Very pleased.

[@onlyguitars]

I have a 2019 LP Special and is a fantastic guitar! They really did it great with that model in the Gibson USA.

[@jfar3340]

@@onlyguitars yeah i have a 335 its great

[@JD-nh7vb]

Bought four PRS guitars online and not a bad one in the bunch. No issues at all with these.

[@richardmerriam7044]

I've bought several Squier basses and guitars online and they needed setups, which are expected. Still sealed in factory boxes, I would have played live with them at least once. That says a lot about factory QC.

[@cwodragon]

I've been very fortunate buying guitars online. Most of my purchases have been through Reverb and all the guitars were good quality and as advertised, but it is nice to play a guitar before you commit to buying it.

[@revchadbrooks]

I remember trading multiple things to get an affinity squire at Wilcutts around 20 years ago. Bob himself went through the guitar I was trading for, did a few things with the neck and frets to make sure it met his standards before he was willing to send it out the door. I was seriously impressed. Hope to make it to Casino one day to look at things.

[@chunk4572]

I need to trust the dealer more in the event that there are any issues. I've got news for you, I've ordered PRS, Gibsons, and many others that have had QC issues and there really isn't any excuse that they were not caught earlier in the process. Personally, I trust Sweetwater, Wildwood, and CME but I am sure there are many others that can be added to that list.

[@theguitarfather1837]

I got couple lemons from Sweetwater,... cpl of the worst QC issues Ive ever seen came from Sweetwarer

[@t3hgir]

I've bought a Jackson, Charvel and Ibanez guitar (also an Ibanez 5 string bass) online with no issues!!!

[@johnfox2727]

I would definetly buy another Deusenberg guitar without having to worry about QC. Built to perfection!

[@JiminTennessee]

I’ve bought one guitar online and all I can compare it to is like purchasing a pair of shoes online. Sure hope it fits :)

[@davedavid7061]

yeah shoes online is kinda an S-Show

[@joshloggins3298]

I have to give props to Sweetwater and CME. I was nervous about buying online, but both guitars I purchased from them came safely and no issues. Someday I will buy from Casino & Wildwood, once I get more space haha. Baxter’s demo of the AM Pro 2 Jazzmaster was awesome! And I probably buy one of those from Casino…

[@joshloggins3298]

I also love when Baxter & John go off topic! Haha it’s good to hear them goof off and be themselves

[@StratBurst92]

I have been a Sweetwater customer since 2008 and never had a disappointment with my purchases.

[@robertprice5039]

Yes, I bought a guitar from a online store with a 50+ point checklist, and the intonation was very off, and the saddle screws were very loose. Must have been a Friday at 4:45pm when they were checking the guitar out.

[@CraigGriffiths]

Rockpool in Sydney does a good steak. Great quality control (to stay on topic).

[@johnroznovsky212]

Off topic makes these videos worth watching. Fun + learning

[@MashaT22]

Brands should be held more responsible because they put dealers in the line of fire - dealers shouldn’t have to do all the QC checks for all these brands AND guarantee the quality of the guitars AND pay expenses related to return shipping, restocking, etc. They should be able to get guitars into their inventory from brands with the confidence that nearly all of the guitars will meet and exceed the standards. Dealers should still check the guitars and make sure they are setup before selling them because customers deserve knowing their guitar is playable out of the box. Dealers sadly can’t depend on brands and obviously don’t want to upset their customers and/or lose money by selling poor quality guitars, so it just makes good business sense that they take the time to take extra steps for QC even though they shouldn’t have to. Ultimately, dealers end up losing out more than anyone. If a customer isn’t happy with QC problems and wants to return the guitar, the dealer may be losing on shipping expenses even though the brand should foot that bill (the customer and dealer surely shouldn’t have to when the guitar wasn’t properly inspected by the brand). Here’s my thing. If Sweetwater can manage to inspect and setup guitars on such a large scale and guarantee the customer’s purchase in case there are still issues, every dealer should be able to figure out a similar methods to check and setup guitars as well. Above all, the brands themselves should take a lesson from Sweetwater’s QC/setup methods because it would improve the quality of guitars leaving their factories.

[@seanbrooks2583]

dealers should demand more from their vendors.

[@AbcDino843]

In a way they are, I've passed on a Gibson many many times.

[@paulcowart3174]

Agreed and to add to that point if the SOP was to send it back 1/4 of the stock would head right back IMO there is going to be a glut of 400 dollar guitar's out there soon Actually already starting The push is to guitars in the 2K range Will be interesting to watch LoL 😂 I've got several to sell myself

[@jfar3340]

@@AbcDino843 gibson are ones of tthe best guitars on the market

[@mikecorey8370]

The thing is, it pays for the store to check things out. Less expensive in the long run, and happier customers. Sweetwater does NOT set up guitars. People take it for granted they do with their 55 point inspection thing. They don't.

[@georgejasper8794]

I love the sidebars! You always have great content, but the other stuff is fun. And go Nashville!

[@donaldwalls5809]

I love how you guys go off the rail off a bridge and in the river. And still cover the topics.

[@Henry_scott]

henry_scott23

[@dksdeathwish666]

Probably one of the main reasons why I fell in love with yous guys videos is because it’s like a mini comedy special while also talking about amazing guitars. Let the people who whine about it continue to do so. What you guys do makes you stand out from every other channel. 🤙🏻🤙🏻🤙🏻🤙🏻

[@itsalwayssomething7490]

My brother bought a Les Paul, and it took 3 tries to get one that didn't have issues. I bought a PRS SE off Sweetwater and while there was never a cosmetic issue, I did have a problem with the pots, which they replaced. I haven't had the problem on my second one. My Silver Sky was perfect out of the box. I have a Gretch (made in China) and it had a tiny cosmetic problem that you wouldn't notice without really looking for it. I did end up changing the pots, wiring, swapped the pickups for TV Jones, and replaced the tuners with Gretch locking tuners. Every guitar company is capable of having QC issues, but some have much more than others. I would gladly take a chance on a PRS online, than I would a Gibson online.

[@Pe0plEateR]

I love it when Baxter goes off topic. It's guaranteed, but you dont know when or what will trigger it.

[@michaelogden5093]

Bought two new Yamaha FGX5's which are their top of the line acoustic. Both were majorly screwed up and got returned. Got a Martin... all good.

[@Scaredycat-dad]

For me I have to buy online because nobody around me has any inventory that I want. If they have anything it’s mostly entry-level, nothing wrong with that but it’s not what I want at this point. Also where I’m at we have had a very cold and dry winter so an acoustic guitar might leave a store in perfect condition but by the time you get it after being in these conditions anything can happen to a guitar, I would only work with stores that have a good return policy.

[@Schiemannguitars]

My favorite parts are the off topic topics. They are the best!

[@jaybe813]

The only brands I would buy online are PRS (core), Taylor or Knaggs. The last two guitars I’ve bought have been Gibson’s (Custom Shop R9 and an L-00 Original) and they’re amazing, but they were bought here in town, where I could go play them in person.

[@ryanbloom1738]

Just bought a guild D20 from musician friend and it's sweet.

[@ThisOldGuy3]

I have bought 3 guitars from the Gibson Demo Shop on Reverb and have been pleasantly surprised with all 3 of them. 🤘😎🎸

[@bruceselenka7181]

Come for the guitar talk. QC. Stay for the steak in a briefcase! Why are we here? Oh yeah, guitars. QC. Maybe Fender. QC. Wait a second...let's talk pizza. Get strings from a guitar store. Hey, let's go to Walmart. I love how you guys stay on topic. Very entertaining.

[@RByrne]

I find most brands will have something they could improve on. I find Fender to be the best. I've never had an issue with one. PrS SE is pretty good, but some of the finishes I've seen have things like bubbles in the clear, haze spots and orange-peeling. Especially with the Burl wood tops. Schecter is awesome. As for places to buy from, in Canada, I've had no problems with Long & McQuade, Steve's Music, or Guitar Works. As for American, I like Music Zoo or Sweetwater. All of those do at least a superficial check and a quick clean of the instrument first.

[@johnulrich5572]

I've had a couple of bad experiences with MF/GC with online purchases. But buying from a local dealer has always been great.

[@titanuranus]

Baxter's stream of consciousness thought process (happily aided and abetted by Jonathan) are REALLY what makes this channel one of single most fun (and dare I say it? I dare.) *happening* music channels on the YT. Gentlemen, please carry on.

[@mamulcahy]

They are most entertaining!

[@nickellis2384]

F Cc f.

[@darthdurf9611]

love the tracksuit....both of yinz should color cordinate track suits

[@bbowersock1]

I just bought a 50's Vibe from Amazon because when I looked on your website, they were not there. I had no idea that you even fooled with Squire. I love watching you guys. I would have, and will in the future, buy from you. But I have to know you sell the product. This is twice. My first was a PRS 245. Now I'm feeling really bad because I didn't buy from my friends at Casino Guitars.

[@CindyMattern]

When Sean brought out that American Pro II Telecaster I knew that was the one I wanted. Quality on it was amazing so I was totally happy!! We were the only two that had played it because he pulled it from in back. And the CME exclusive strat was just as good!!

[@autistichead8137]

I got my AmProII Jazzmaster and Strat online and both are magnificent. I bought 2 nylons online and returned them both. Sean warned me about the Taylor 12N and he was right. Soo buzzy.

[@robertwillett4122]

Baxter and Johnathan, great show as always, so consitidant bringing most everyday guitar information and it makes me Jones. Here comes the but, I have a P.R.S that I love and is very capable for what I play. I really don't need any more than that. But evertime I watch your show, I feel the need to go buy another guitar. When will the madness end. It's too early, Sam Ash isn't open yet. I'll be there when the doors open to buy yet another guitar. I guess I have to get my blue's lawer, might have to sue you guys. lol. Have a great day .

[@xamislimelight8965]

I usually try to get from places with real pictures. Musiciansfriend is okay in twrms of deals, but you have to be extra careful with what you order from them. Sweetwater takes pictures of what they have, which more places need to do. Especially if it has a lam top or something like that

[@IPLAYLOUD]

You guys should carry Reverend Guitars. Every one is perfectly set-up before shipped from Toledo.

[@b1j]

Elephant in the room: gone are the days when you could go to a guitar shop and play 3 or 4 D-18s or J-45s. So we have to buy online. After an excellent live conversation with the good folks in Bozeman, I got my J-45 from Music Villa. I’d go back there in a heartbeat. Setup was perfect. It even arrived in tune. They discussed the shipping route and considered humidity and temperature conditions along the route to my house at that time in November. Plus, they threw in a t shirt, which I wear proudly, and a full Humidipak. ( I have since seen that my humidity here (Bay Area) keeps all my acoustics at around 49% RH naturally.

[@allisonholmesmusic97]

Wow that went off the rails. That’s why I like this channel

[@tresixteen]

I buy a lot from GC. I’ve only had one good experienced buying online. It was for a PRS.

[@kowalguitarlife9119]

Oh yes boys definitely Tempe afraid to venture up some of the best times on the show or when you guys do that it's absolutely awesome don't sweat the haters they're always going to be there we love you man the both of you

[@bbowersock1]

Builders, take a note from PRS. It doesn't go out until it's RIGHT!

[@petersouthwell5971]

I actually really hate buying guitars online. If I do.. It has to be a guitar I can't get in a shop, and I have to be able to call the people Im buying the guitar from online know they're real people. Experience buying a guitar from you guys was top notch btw.

[@Kopperafiel]

Bought two guitars online from a big box store because my local store didn't have them in stock. The guitars were sold as new but were obviuosly floor models (non-original box, no paper work, wrapped in bubbke wrap, scratches and dings). I understand the supply shortage but they could have let me know and reduced the price. To be fair, my local store took them back and got me a new replacement.

[@natashanyxx9486]

I’ve bought 3 guitars from Casino, and these guys have sent me a great guitar every time. Don’t hesitate to buy a guitar from Baxter or Jonathan and the crew. 💜

[@stop736]

THANK YOU!! I’ve always assumed that Casino would of course take care of you really well. But you’re the first person that I’ve heard talk about their experiences with Casino Guitars. Thanks for this post Natasha! I appreciate it!!

[@subzero308]

thinking about buying a Lefty 62' 3 tone burst CS from them. only problem is I'm in jersey and the guitar isn't for purchase online sadly lol.

[@picklesnips3378]

To answer the question of the thumbnail, any brand past the 400 dollar mark is going to be decent but it’s the setup they receive (or don’t receive) that makes all the difference. I’ve played custom shop gibsons in a crappy store and hated the guitar but honestly it wasn’t gibsons fault. It was the store who let the strings go dead and hadn’t intonated the thIng in god knows how long. I also love the fact that the videos aren’t even addressing the actual question from the thumbnails half the time and still….STILL some of the best content I’ve watched! Boys maybe you should invent beskar strings????

[@sammelchi]

This channel is great because I like guitars, Star Wars and have a low attention span

[@Black-Jack-2022]

what about Sweetwater guitar inspections?

[@TroyLeonardO]

Yall are doing a fantastic job keep it up!

[@MichaelBethke-ni6zb]

I have purchased a few PRS guitars. They needed set up and had small problems, nut binding, bad strings etc.

[@lruddy8820]

Happened to me, got a MiM fender strat in capri orange found a local shop online after a few months of looking for that colour and i drove to buy it before they even had a chance to unbox it check it out and put it up on the wall and it came with a few nut issues, they took care of it for free but my guitar was in the shop for over 5 weeks since the guitar techs were so busy

[@davedobson9801]

I really appreciate the honesty!!! We're not going to go through every guitar, unless it's really cool. :)

[@AbcDino843]

Regarding Gibson, if QC was such an important issue to them for so long, yet they still have such obvious issues with it, maybe it's time to consider incompetence of the leadership.

[@synonyx]

Out of 15 guitar purchases in the last 12 months, Gibson unfortunatley had the worst QC. out of 5, Three of them had issues. Oddly enough, the lower end models were the two that came perfect out of the box!

[@DavidHBurkart]

The Tributes have been outstanding

[@synonyx]

@@DavidHBurkart That's what they were! Tributes (LP/SG) and they were FLAWLESS!

[@paulcowart3174]

@@synonyx Really ?? I might have to look into one of those lol the older I get the heavier the LP is Can't really complain it's 8.4 lbs Man I've had some late 70's early 80's that felt like 12 lbs for real

[@synonyx]

@@paulcowart3174 Yeap my tributes are great!

[@jaybe813]

Wow, that has not been my experience with them.

[@DeathMetalGuitar]

Tom Anderson Guitarworks/ John Suhr Technologies - without question - QC second to none.

[@draven782]

My advice as a long time SW customer...Buy local whenever you can. My last guitar purchase with them was such a disaster I cancelled everything which included my SW credit card. I will never buy from them again. I purchased a new $ 1999.99 American Original Strat that was so out of alignment (neck) within the neck pocket that the high e string was almost completely off the fret board past the 12 fret. So much for both Fenders QC and SW 55 point inspection.

[@vedder10]

Funny that you say that because myself and so many others in the comment section rave about Sweetwater. Their customer service is legendary at this point. Not to mention their upfront disclosure with any flaws and detailed pictures. You might have been that rare person who fell through the cracks.

[@draven782]

@@vedder10 Customer service has always come through but it seems now its a 50 50 chance the guitars may have to be returned because of QC issues. I am no longer willing to take that chance. There are more customers out there like myself. Seek and you shall find.

[@RobThesman]

Some of the big stores' QC isn't much beyond Baxter's description: Strings? Yep - ship it. I bought a MIM Player Jazzmaster from a big store not named Guitar Center a couple of months ago. Ordering & shipping were flawless. When I tried the guitar, buzzed from around the 5th fret up. Check the relief - negative relief. OK, I can fix that. No harm no foul. Fix it, still buzzing. Get out my straight edge. The frets from around 9th up are like a rollercoaster. 14th fret is shorter than Everest but taller than K2. Looked at the nut - whoever cut the nut was having a bad day. Anyway, trip to the local awesome repair shop & a couple hundred $ later, all is well. But, that guitar should never have left Fender without tweaking & the retailer's QC inspection was useless. All in all though, I will say by and large the guitars I've bought online have been perfect or near perfect. Especially PRS & Taylor, who are

[@jdeanmusic]

Sweet Water is the only big company that I've never had an issue with, and they are great to talk to and work with.

[@cantstartafire]

Ha! Wanted to pick up a PRS SE Zack Myers semi hollow for my son for Christmas and they have one at GC so I went to take a look. The "f" hole was a very sloppy cut with lots of little splinters and the cavity showed some glue, white paint and sawdust. Of course it wasn't set up. I asked the GC dude if they set it up and they said "yeah, we take it out of the box and set it on the wall". Needless to say, GC in my town will not be getting much love from me. But I still can't buy on line. Gotta play em first man. Too many variables. It just blows my mind that they can't be bothered to setup or even tune these relatively expensive things.

[@GazzTheKat]

Personally ,,,,,, I enjoy the rambles … keep on Baxter !

[@jeffhuxford2870]

Guys I have met you both I am totally impressed with your store…I want to do future business with you…I’m just curious if the website has everything that is on the floor…or is it better to call you guys and see what is coming…I would love to continue to do business with you, just want to know the best way to do that. No guitars, no gear, maybe a pedal or two until later this summer…ha ha…

[@westoole1]

Continue the off-topic rambling musings! Ignore the folks who are way too serious. It’s freakin KZbin bro…calm down! Great job boys 👍

[@el0blaino]

This was fantastic. Thufir Hawatt as a Jedi. Maybe make him Thufir Hiwatt!

[@0burrus]

I enjoy the banter