Hex WAS Back Open Then It Broke Again! Alton Towers Updated Ride Review

Hex reopened at Alton Towers this week and we were there to experience the updated experience! In this vlog we share our thoughts on the changes made to Hex, along with talking about the technical work that Alton Towers and Vekoma have worked on behind the scenes. Unfortunately after just over 1 day, Hex is now closed again. In this video I share all of the latest updates!
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[@ThemeParkWorldwide]

Thanks for watching and also sharing your thoughts on Hex! Our Scarefest 2024 vlog is also now on our channel and can be watched here 👉 kzbin.info/www/bejne/d4Xdop2BbJ16qq8si=nWJ9G5r7jEKszZ6F

[@ryanwoodin9388]

When was you there?

[@stevebrown1974]

I was in the vault when it broke. It was a piece of facia board covering the sliding door mechanism that came loose and got caught as the door moved behind the central part. It did look just superficial though hence the proposed Tuesday reopening date

[@ThemeParkWorldwide]

Thanks for sharing. Hopefully the issue can be resolved quickly so the park can open Hex again on Tuesday!

[@cameronclarkhull]

I've seen a picture of it on X. Hopefully it's a quick fix. Such a shame

[@AntWhite-jh7oo]

Kin hell! What a sh1t show. Sorry about the language but, this is laughable from Alton. Fantastic vlog as always

[@diegoavventura9385]

There’s something really wrong with maintenance at AT. Never seen a park with so many struggles at keeping rides operational.

[@ThemeParkWorldwide]

I just hope these issues are resolved soon. 2025 needs to be a major improvement with ride availability compared to this year!

[@Hypnosis-Brookhaven]

I swear if nemesis reborn closes at scarefest 😡

[@gwrydd]

@@Hypnosis-Brookhaven just go ride smiler its a significantly better ride

[@TheHesK9]

I've noticed there has been a mechanical engineer job going at Alton Towers for months now. Maybe they don't have enough engineers currently?

[@fly4fun123]

@@TheHesK9 Likely so, there's a bit of a shortage of maintenance engineers industry wide at the minute, likely won't get many bites from top performers for the salary they're offering unfortunately.

[@chrismasterson3968]

Shaun your memory of the history of the parks, opinions and ideas are fantastic. But it's your communication and ability to explain your thoughts which are next level. Honest question: Why on earth aren't Alton Towers especially running ideas and concepts through you before going ahead with changes and plans? You have such a good idea of what works in Theme Parks. It seems daft they don't involve you and have you on the payroll. Keep up the good work pal

[@ThemeParkWorldwide]

Thank you for your kind words

[@BenandHolliesTPA]

So sad for the park and all involved 😢 Let’s just hope they can get it up and running again by Tuesday 🤞 Thanks for your honest opinions as always Shawn. With regards the Content Creator Programme, we genuinely feel blessed to have been accepted on to it by the park. We’re grateful for the opportunity as a small channel to help us grow. Looking forward to seeing what they have planned for it in 2025.

[@ThemeParkWorldwide]

Thank you, let’s hope so! The program has so much potential if done right, so we’ll see what happens moving forwards!

[@thegixlad27]

I have to be fair and admit the maintenance team needs an overhaul at the park, something isn’t right especially when Hex has been closed for so long hopefully it can be fixed for the future.

[@ThemeParkWorldwide]

There’s some serious issues at the moment that hopefully we see worked on over winter and into 2025!

[@deananthony1000]

@@ThemeParkWorldwide how many years have we been saying hopefully next year will be better now ?

[@SonicBoom123-x6q]

18:50 THAT CUT! 🤣😂

[@ThemeParkWorldwide]

It had to be done! 😉

[@SonicBoom123-x6q]

@@ThemeParkWorldwide It was funny though. 🤣😂

[@MH_ZeR0]

Appreciate your honesty with this one. and glad that the creator programme isn't going to buy your approval of changes / things the park does! I've seen a couple of reviews from the opening day and the people seem to have their rose tinted glasses on! I have never been able to ride HEX as every single time I've been to the park it's been closed but people always told me how great it was partially due to it being super dark and scary! The lighting "upgrades" in the vault seem un-necessary. Fingers crossed they can just dial them back a bit and return it to it's former glory (after they fix it again I mean)

[@ThemeParkWorldwide]

Thank you! Hopefully we’ll be seeing them town down the lighting in the vault!

[@benm6159]

Towers really frustrates me and I’m sure it does many others too. The ride operations and maintenance is beyond embarrassing and needs sorting ASAP. Just had two weeks in Disney world and they have rides there that have operated since the 70’s and they look new still. Towers is a cost cutting joke, ride effects off, staff cuts and shambolic operations. Shame.

[@ThemeParkWorldwide]

It’s such a shame as the park has so much potential. Let’s hope for some real investment and improvements in 2025!

[@SoyLatteDraftLeague]

How much money does Disney have? It isn't comparable.

[@haydbrown22]

I got on Hex yesterday afternoon before I did attic and gained a knee injury coming out of the attic. I got evacuated with my sister and my niece and nephew we was looking forward to riding it a second time. I hope it opens again soon

[@ThemeParkWorldwide]

Sorry to hear that! Fingers crossed for a Tuesday reopening!

[@jasonrossborough8634]

The old lighting was better, it’s too bright now, especially the lights on the branch. Hopefully they change it soon. Nice review

[@ThemeParkWorldwide]

I hope so, as the new lighting in the vault really takes away from the authenticity

[@GuidedByAngels]

I close my eyes and feel like im rocking back and forth in a beach hammock 😂

[@square-on-wheels]

Every time I see anything regarding this attraction, I'll recall its omnipresence in young Shawn's elaborate theme park drawings.🎨

[@ThemeParkWorldwide]

Love this!

[@ben.c15]

I love your honesty you guys are honestly the best! i loved meeting you at hyperias opening day by colossus with my dad! your the best youtubers ever

[@ThemeParkWorldwide]

Thank you. We’ll always keep things honest!

[@ThrillPix]

Great to hear your thoughts on the content creator programme. We were also very disappointed with the so called “exclusive filming opportunities” which was just the queue-line and anyone can film in the queue. Hopefully the next event will be much improved and we hope the marketing team can take onboard our constructive feedback.

[@stephenelliott7071]

Alton Towers shot themselves in the foot again! 🙄

[@ThemeParkWorldwide]

Thank you. Hopefully so, as this program has so much potential to be something special!

[@stephenelliott7071]

I completely agree. Shawn always gives a great verbal description of any ride, but AT really should be attracting customers with filmed showcase events (like a re-opening or update such as Nemesis). The 'Content Creator Programme' is basically what every themepark in the country is already doing. And they messed this opportunity up straight away!

[@katiedoughty3456]

Brilliant video, Thankyou both. Always love your honest reviews, and respect so much you keeping it that way. I hope Alton listen to you too, take your feedback on. Completely agree with you both on the lightning. Hope your back is better soon Charlotte and love the headband! 👻

[@ThemeParkWorldwide]

Thank you!

[@mattpilgrim2607]

Oh my God! Can't belive they finally opened the HEX ride. But then to see it broken again what absolutely distaster it was 😮

[@ThemeParkWorldwide]

I can’t believe it, really sad for all involved

[@joeeeee256]

I've never known such an unreliable mad-house?!?!

[@ThemeParkWorldwide]

Neither have we

[@morgan2027]

Years of neglect from towers would be my guess to why

[@RikFTK]

The first one ever built, Villa Volta at Efteling, still runs without much issues, but they take good care of it.

[@xsm5525]

the curse of Hex is real and has put a genuine curse on the ride!

[@risteardconchuir4065]

I loved the new colourful lighting! I've never been a fan of this or similar rides where there's a lot of waiting around room to room, I get easily bored. But I tried Hex again on the same day as this vlog after many years of avoiding it and I thought the octagon part was better than I remembered. The lap bars malfunctioned three times before being secured to ride though. They escorted a family off when they failed to close for the third time and I'm not sure why.

[@ThemeParkTrailersOfficial]

I love how you guys are so chill with the title lol, have a great day!

[@ThemeParkWorldwide]

Thank you. Let’s hope the ride can reopen from Tuesday!

[@rebeccamcgillivray8875]

You make it sound like it was a rave in there. It's reopened and it's awesome. The content creator programme sounds awesome, but it would be humble of you to mention that your viewers make it possible for you to do that kind of thing.

[@ThemeParkWorldwide]

Thanks for sharing your thoughts. We’ll always keep things honest, with fair reviews and feedback, like we always have done!

[@decadentdevil]

I would have never known about Alton towers without your channel. Thankful for your videos❤

[@ThemeParkWorldwide]

Thank you!

[@ThemeParksAndAttractions]

I don't know how you keep putting out such regular content to the detail that you give - that's dedication for you 💯 one of the best channels on KZbin and always has been 👌

[@ThemeParkWorldwide]

Thank you!

[@thebestofrileysutcliffe6431]

21:37 Yes! It was Beautiful! But I can’t remember it before it closed so I can’t really compare them!! Also great meeting you yesterday! 😊

[@ThemeParkWorldwide]

Great to see you

[@thebestofrileysutcliffe6431]

@@ThemeParkWorldwide we saw you straight after amigos it was great!

[@ashleysyron]

I am very grateful to have gotten on Hex yesterday and even got to sit next to you and have a chat about the disco lights after the ride 😂 I completely agree with what you said about the lights; it is like a disco and is very similar to what they did with Duel a few years back with the brighter lights. It is nice to see it back-well, hopefully back after it closed yesterday. I also hope that you being in the creator program will allow you to share improvement ideas with them. Keep up the great content!

[@ThemeParkWorldwide]

Unfortunately so, let’s hope we see improvements made!

[@chrisbaker9767]

Great video Shawn and Charlotte from Alton Towers this week and we were there to experience the updated experience! keep the good videos coming on the channel, Shawn and Charlotte.😀😃👍👍👍👍👍

[@RERTOxCRAFT]

Definitely nice to see more theming elements added to the rides

[@rebekahclayton3394]

The jumpscare when Charlotte turned into the Pumpkin skeleton 😂

[@AutisticAl]

"You can't get that here on KZbin but there's a lovely smell" 😂 I could literally smell that inside of Hex as soon as you showed it haha

[@ThemeParkWorldwide]

Love it 😂

[@thomashoops6072]

Thats always the issue when changing lights to LED. they dont have that same warm glow the old halogen lights had. it sounds like it needs a slower fade to imitate old halogen/ incandescent bulbs. I've also seen they've added the LCD monitors back to the octagon. I remember years ago they did that and everyone complained that the glow of the backlights ruined the immersion vs the old CRT monitors they had in there. Personally i think the CRT Monitors gave it that charm in there. so if they have't binned them yet... they should put them back or replace them with OLED screens to get that black level back down.

[@louiswright8282]

Absolutely!! I remember seeing opening day photos of Hex on Twitter, and the lighting looked fantastic!! I love the warm and subtle lighting in the queue, and the much colder baby blue lighting that would come up in the shows when the supernatural side of the story takes over. Subtle, but incredibly convincing and effective. Why can't we have lighting like that nowadays? Unfortunately lighting in theme parks these days seems very intentionally "in your face" simply for the sake of it, and ruins it personally. We need more warmer and subtle lighting back in indoor attractions. It is possible with LEDs, but its not a quick job and takes time to perfect it. I also agree with the CRTs, it gave the room a more industrial feel to it, making it a perfect contrast when the lights go out. CRTs aren't particularly expensive either and anyone can but a decent working one. I can't see why Towers can't reintroduce CRTs back in the ride. Not every piece of technical equipment needs to be the latest thing, that just takes the immersion away of being in a different place at a different time.

[@ThemeParkWorldwide]

Fantastic comment. Thank you for sharing all of this, it’s very true!

[@kam5139]

You would need more than just a slower fade to imitate the older lighting. You would need irregularities in the lens designs for the fixtures, or the diodes themselves . You would also need some kind of flicker unit capable of producing high quality flickers alongside the fixtures. As @themeparkworldwide notices, most LEDs lighting units in the ride have that artificial feel to them because they are programmed to a very basic level , or have simple fixtures, or use a simplistic DMX controller. It's not as immersive. The issue is the fact that the whole show control system is now digitally programmed, and while you "could" reinstall old CRT TVs in to the Octagon room (which I agree were far better), they'd be limited by the capability of the digital input signals from the show control unit (which are binary).You wouldn't have the rapid 'naturalistic' lightness contrast that you get from the phosphers of analog programmed CRTs. Those older CRT TVs worked so well in the Octagon room, and it's never been the same since they were removed and replaced in the early 2010s. Also, worth pointing out that most of that older style lighting wouldn't be allowed nowadays, due to the newer climate change regulations which the resort follows. It's unfortunate to hear about the lighting downgrade, either way. Hex used to have superb lighting.

[@HolyFreakinDragonSlayer]

Hex is and will always be one of my favourite rides at towers. I just hope it stays ❤❤❤

[@ThemeParkWorldwide]

It’s a wonderful overall experience

[@DiamondPaintingWithFin]

So excited to watch this! I went to Alton towers last Tuesday and there were no ques! Had to walk the long way to the smiler though becuase the entrance near spin ball was blocked off

[@ThemeParkWorldwide]

The perfect days to visit!

[@kaza3490]

Always appreciative to see your honesty with AT as well as any other park, always enjoying hearing your views

[@ThemeParkWorldwide]

Thank you!

[@Indoraptor-hb4xd]

Can’t believe it’s broken down already! Btw love your guys content!!

[@ThemeParkWorldwide]

Thank you. Fingers crossed for Tuesday!

[@poked8891]

That's how it should be, honesty all the way even the bad points. I did love Hex back in the day. Thanks guys

[@ThemeParkWorldwide]

Thank you

[@kennethcoggins5888]

Never done a Mad House, unfortunately. I like the fact that you guys don’t sugar coat the parks, like some KZbinrs do. Hope to see you riding again soon Charlotte !

[@ThemeParkWorldwide]

Thank you!

[@leilasuley]

How can it be closed for so long and then be closed the same day it reopens?!! Madness

[@ppooooll]

I hope hex will reopen before the end of the season, it's such a shame that they said opening 2024 for most of the season only for this to happen when hex finally opened.

[@ethanshackleton]

Tuesday according to the website, based on the clips the damage wasn’t that major, a couple cables and a bit of aesthetic detailing.

[@sharonellis8776]

Have only been on Hex once, back in 2008. It scared me, was glad it was over quickly! Xx

[@Stuntman707]

Really respect your honest opinions. I hope Towers are taking note.

[@ThemeParkWorldwide]

Thank you

[@martingibbons2488]

A big shame to see the old 4:3 crt monitors replaced with 16:9 lcds with black borders!

[@ThemeParkWorldwide]

Unfortunately so

[@Trinkletoes1234]

I love how nice u guys are with each other it’s beautifal😊😊😊

[@ThemeParkWorldwide]

Thank you!

[@arnoldbreuer]

I do hope you both can experience and show the opening or preview day of 'Dance Macabre' at Efteling. Maybe got the media invite? What could be nice you reacting to the short making off videos Efteling has put out. Learn the story and the effort that has been put in.

[@ThemeParkWorldwide]

It looks absolutely beautiful and I can’t wait to experience the ride!

[@ATA-AltonTowersArchive]

Apparently something snapped, people were on the ride when it broke.

[@ThemeParkWorldwide]

Unfortunately so

[@AlfieWinnals]

Love your content keep up the good work

[@ThemeParkWorldwide]

Thank you!

[@durpydude6083]

Hope your feeling better Charlotte❤

[@ThemeParkWorldwide]

Thank you

[@louischapman1209]

Thought you would like to know at my university we have set up a roller coaster society. We meet once a week to watch a video from your channel and once a month we organise a trip to a theme park.

[@ThemeParkWorldwide]

That’s awesome!

[@butnothingsdied]

I've never experienced Hex, my first visit to AT was this year but since being a kid, Hex was the main reason I wanted to visit. I am a sucker for myths, legends and British history. It's a bucket list ride for me due to how it mixes local legends with the real towers with a good ride experience. I'm quite saddened to hear they've gone down the OTT flashy vibe, like monster party. I'll go back up to AT at some point and ride it, but I'm less hyped for it. Hopefully it reopens soon. Thanks to you both for your open and honest thoughts/reviews. It's good to hear content creators give their true opinions - hope the park listens to the masses with issues with availability and future improvements. Hope Charlotte is back on the rides soon! Get well soon xx

[@ThemeParkWorldwide]

Thank you, let’s hope so!

[@steveadams9735]

Always glad to see when new videos come out from the both of you.

[@ThemeParkWorldwide]

Thank you

[@capricorn_brat]

I think now is the time for me to brave it and make vids about Alton's history and rides as I've always wanted to do that

[@justinchavez9530]

Hey there Shawn, I’m glad that you and Charlotte got back on Hex: Legend of the Towers at Alton Towers Resort, after being closed for two years. However, I agree with you, the lighting needs to be improved a bit. Maybe, they could bring back the old CRT Monitors, which would help re-introduce the classic feel of the attraction when it opened in 2000. Also, I'm so sorry to hear that the attraction was closed just a few hours after reopening. In my opinion, the overall maintenance unit at the park should get a massive overhaul. BTW, Charlotte looks very cute wearing that ghost hat. 👻👻😍😍😍😊😊

[@ThemeParkWorldwide]

Thanks for sharing!

[@mitchyy09]

love the videos guys! congrats on the marriage aswell!

[@ThemeParkWorldwide]

Thank you so much

[@mitchyy09]

​@@ThemeParkWorldwideany updates on project horizon?

[@danielward4868]

It has been over 3 years since hex was open on one of my visits. I don't know if I will ever ride it again but this is giving me deja vu with Hyperia's opening

[@RERTOxCRAFT]

So happy they have kept the story the same hopefully it’s good for the 21st

[@arqhur]

18:51 This made me laugh so much, looks like Charlotte after a soaker water ride 🤣 Anyway i’ve actually only been to AT twice as i live far (i plan on going more regularly) so i never went on HEX but it’s great to see it back open and im very impressed how you managed to keep me watching a 22 minute video about a ride i’ve been ridden and only know some stuff about so well done 🤣🤣 It’s sad to see it closed for a few days but hopefully over winter they get it back up and running smoothly! I do hope the content creator program gives you more freedom eg. filming on ride, more events, previews, behind the scenes and possibly letting you two go into the construction site of the new rides like when Thorpe let was it Jack Silkstone onto the site to keep people updated, this would make the vlogs even better ! Great video

[@ThemeParkWorldwide]

Thank you, hopefully that’s what we see from this new program!

[@RossTurner94]

Hex opens & closed again. Why am I not surprised?

[@GuidedByAngels]

I like to close my eyes when i ride Hex so it feels a bit like a meditation 😂 i know its weird but i like doing that, so i dont care what it looks like 😅😊

[@Rhyddid_tan]

Bitter sweet video this one. I really hope they come through with the content creators project for you, they would be 'missing a trick' if they didn't work closely with you both.

[@ThemeParkWorldwide]

Thank you!

[@mr-nobody-on-youtube]

Sorry to hear about your back Charlotte.

[@crazykellymarie2567]

Can't take you how gutted we was when we came yesterday purely for hex and was shut 😢. Fingers crossed gets sorted soon.

[@ThemeParkWorldwide]

Oh no! Hopefully it’ll be back open from Tuesday!

[@sarahharker8342]

I haven’t been on Hex for a good 6 years. But I always felt it could be slightly better lit on the walk through to see more of the interior. And at the end of the ride when the tree lit up, I thought it look like battery powered fairy lights which were on their way out. I hope it’s open for Run Alton Towers. A little embarrassing for the park when their press material said the ride had completed 3000 cycles to be ready to open to the public 🙈

[@ThemeParkWorldwide]

Let’s hope it’s back open from Tuesday!

[@martyncosgrove3952]

I love this video 😊

[@danielharvey1653]

Never understand why these parks don’t have you to consult on these rides. Really know what your on about and would help them

[@ThemeParkWorldwide]

Thank you!

[@Masterfeedbackprod]

​@ThemeParkWorldwide in fairness thier is no reason why they don't have a focus group made up of enthusiasts (youtubers) annual pass holders and once a year punters , maybe just maybe they wouldn't put thier foot in it so flipping much

[@Gmh6477]

Because theme park fans don’t have any real concept of keeping costs to an almost non existent level.

[@Mitjitsu]

Because theme park goers tend to make unreasonable demands. Very much the same thing when it comes to running a football club.

[@risteardconchuir4065]

Most people who visit aren't enthusiasts, aren't as critical and just enjoy the rides for what they are for a fun day off work. Just like most people who use trains aren't trainspotters.

[@joshuadunn4294]

Great Video Shawn And Charlotte 😊.

[@ThemeParkWorldwide]

Thank you

[@jaxgurnz]

Lasted a day longer than Hyperia 😂 Great vlog as usual and get well soon Charlotte ❤

[@christineparkin5443]

We know you are honest shawn that's why we love you both so much sorry it's closed again lovey your friend next to you looked comfy lol hope it gets sorted for everyone thankyou xx

[@ThemeParkWorldwide]

Thank you. We’ll always say it how it is!

[@KayleighAWright]

Visited Alton last Friday and I think the park is looking really poor at the moment. I just feel like not enough time and effort is being put into the maintenance of the park, it's looking untidy and old which is really sad. The gardens are looking bad too, there was loads of litter around the pond and very overgrown! So sad to see :(

[@ThemeParkWorldwide]

Sadly so. It’s a real shame!

[@rollercoastermad1238]

I’m really hope towers will tweak the lighting in the vault abit because the “disco” lights really take away from the ambiance of the ride

[@ThemeParkWorldwide]

I hope so

[@natashabarclay-si8mo]

We visited the park yesterday and due to rides breaking down we didn't get on a ride til gone 1pm! It's a combination of bad luck and unreliable rides. And because of so many ride closures, the queues to the remaining rides are huge, so it's really disappointing if you're there for a day and struggle to get on the big rides. We have gold passes so it's not so bad for us. But I can imagine if you'd paid for a day pass you'd be really disappointed and angry. I even spoke to staff who commented on the ride breakdowns getting worse and how frustrating it is for themselves and the guests. Towers is such an amazing park, but it's being let down by the cost cutting and maintenance issues. Hex being closed was another huge disappointment too.

[@ThemeParkWorldwide]

Sorry to hear that. We really hope better times are ahead for the park!

[@markymark-r]

18:51 Charlotte is looking very different 🤣

[@peanutismint]

What a sad missed opportunity, both in terms of Hex and also in terms of this new ‘content creator’ program. With the incredible atmosphere of the Towers, Hex was theirs to lose, so it’s sad to hear they haven’t quite nailed it here, especially now that it’s broken again….

[@ThemeParkWorldwide]

Hopefully they can get everything sorted out and perfected soon

[@CharlieMcDonald-n5e]

TPW needs to do their own UK end of year awards night. Theme park of the year Best new attraction Best operations - sorry Merlin Best theme park food - sorry again Merlin.

[@ThemeParkWorldwide]

Thanks for your suggestion!

[@Lfclfclfclfcpnepnepne5]

I think the is too much cost cutting happening. I know costs are high but the way I see it they need to find a way to keep everything operational and safely too. For paying customers this is not good enough.

[@nedbradley-n3z]

the fact that hex didn't last two days doesn't surprise me.

[@ThemeParkWorldwide]

Such a shame

[@TheRealZCofficial29]

Going to towers in two weeks hope it opens by then

[@ThemeParkWorldwide]

I hope so!

[@jimmyk9523]

LED lighting will never replicate incandescent lamps. So not sure why the felt the need to make it even more obvious with coloured lighting effects

[@ThemeParkWorldwide]

Definitely

[@ThemeParksandThrills]

Hi Shawn! Mega vid keep up the hard work! But why couldn’t Charlotte ride Hex?

[@ThemeParkWorldwide]

Thank you! Charlotte is having back issues at the moment unfortunately!

[@Gerblar1098]

It’s kind of ironic that hex seems to be cursed…

[@danielcollins7849]

I like the fireworks

[@lukeplayz988]

They really need to start sorting the maintenance out

[@lloydyboy8829]

I went on Hex on Friday, I hadn’t been on it for about 10 years so can’t remember it before. I really enjoyed it, I thought it was quite spectacular in there, but the branch looked awful with Christmas lights all over it. It does need some tweaks but overall I thought it was impressive. Hope it opens again soon!

[@ThemeParkWorldwide]

Fingers crossed tweaks will be made and it reopens Tuesday as planned!

[@matthewrobertson95]

I'm going tomorrow, absolutely gutted that I miss Hex by a day 😭😭😭😭

[@ThemeParkWorldwide]

Oh no! Hopefully you can ride it soon!

[@jen8639]

This is going to sound incredibly harsh, and you touch on this Shawn in the video about the disco stuff. But one thing Towers imagineers had back in the early 90's was this beautifully appreciation for subtlety and simplicity. They really had an all star talent back then. Now Towers in my humble opinion have lost their way. Everything just seems way cheaper and tackier and OTT as you say. What makes talented imagineers is knowing restraint where its needed.

[@ThemeParkWorldwide]

Thank you for sharing this fantastic comment. Unfortunately it seems so!

[@alexpowell6310]

Love HEX. Hope its working on my Halloween visit

[@matthewevans97]

i hope that someone will be allowed to make a full POV video for the new Hex ride.

[@halcyondaystunes]

Honest as always 😊 Alton Towers is an absolute joke at this point. But maintenance teams shouldn't be blamed for this, it's clearly a management thing now, the entire resort needs shaking up and maybe a personnel change at the top. It's an absolute embarrassment to have an attraction down for so long and then open it for a day. They have probably only worked on it the past few months. And rushed to get it open.

[@ThemeParkWorldwide]

Definitely. Major changes are needed!

[@RERTOxCRAFT]

I would like to see a flume ride or somthing like pirate adventure at Drayton manor back at the towers

[@ThemeParkWorldwide]

That would be great

[@SimonNemeth]

I don't know. I hope they haven't made it too colourful with the new lighting. It's meant to feel dark and bleak. How long ago did they replace the old CRTs throughout the ride? I can understand why they have, but they also had a certain feel to them and suite the old, dusty abandonment vibe better. It's a shame they can't be mimicked with modern tech for things like this. The wide LCD screens look a bit odd.

[@ThemeParkWorldwide]

It’s such a shame as the lighting in the vault really takes away from the realism now

[@ronjohnson2193]

Bit strange that they seemed to do such a good job updating the atmospheric lighting in the entryway, but went over the top on the ride itself.

[@ThemeParkWorldwide]

All was looking great at first until we saw the lighting in the vault

[@andrewbode7845]

I really hope it is open on Friday as our only opportunity to go during scarefest as we rely on the RAP system which is so difficult to secure now with the limited capacity (not sure our merlin passes are worth having anymore which is heartbreaking being 20 mins away and having to say sorry can't go to our 2 autistic sons when they ask)

[@ThemeParkWorldwide]

Fingers crossed it opens Tuesday

[@GlitterBayBe]

Im going for the short break 21st till the 23rd for my birthday i really hope its back up and running, first time doing the scare fest in 12 years x

[@ThemeParkWorldwide]

Hopefully so!

[@thecouchpotatocinemaclub9053]

How has Alton Towers been allowed to go so downhill like it has the past couple of years? I think it needs a complete management and maintenance overhaul.

[@ThemeParkWorldwide]

It’s very sad to see

[@Lighting_Desk]

I love hex and its definitely my favourite ride. I feel like with a slightly longer ride cycle itself it would be perfect. Totally agree about the lighting. Subtle is best with that ride. Massive shame about it breaking down again. Definitely seems to be a theme latley with alton. Hopefully she's back up and running soon.

[@Hans_Eriksson94]

Great vlog Shawn and Charlotte 👍👍😃😃

[@louiswright8282]

Haha, The Haunting watching this all happen while having Dr X and the original music back... Would love to see the ride get a similar treatment, but done properly, I'd love to see Drayton really go back to the original 1996 story fully with modern tech, especially for the Vicar animatronic head that used to be behind the portrait. Back on Hex, i wont lie, putting aside the incident, im quite disappointed with this. The lighting looks really random, and from what ive heard, the Vault is a mixed bag. Glad they split the shows up though.

[@ThemeParkWorldwide]

Hopefully we’ll see them change the programming to bring back some of the realism in the vault

[@Coasterfan312]

I love the irony of thoroughly discussing its reliability and then having it immediately break 😅

[@liamcollinson5695]

I feel like maintenance has slipped a little it's not a good look for now but if we do get universal great Britain then i see Alton towers struggling a lot

[@ThemeParkWorldwide]

Unfortunately so

[@JohnnyBush-ng5ud]

I bought a ticket for Sunday mainly just for Hex and I was so disappointed when I found out it was closed after they told us the 2 year closure would stop this kind of thing happening. 😞

[@ThemeParkWorldwide]

Sorry to hear that. It reopened today so hopefully you’ll be able to ride it soon!

[@JohnnyBush-ng5ud]

@@ThemeParkWorldwide Hopefully! Also hope your back gets better soon Charlotte! 🤞

[@ConnorTCmT]

Aw that’s a shame I’m going up there tomorrow

[@joannebell2876]

What a shame about Hex let’s hope they can sort it out soon once and for all Shaun 👍

[@WarrenBrown-t9t]

I think the new lighting will grow on us... The first time I went in I was skeptical and thought like you Shawn The Second time I liked it And the third time I appreciated what they have done.... I agree that it could be a little bit toned down in some areas but I think it has modernized with the times

[@ThemeParkWorldwide]

It definitely needs toning down, just to bring back some of the realism of it all