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Hik Connect not working on mobile data !! How to solve hikvision device offline problem in Hindi !!
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Version 3.0
1) Right click and select Menu and then browse to Configuration - Network - General
2) Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8.8.8 and press Apply.
Hikvision configuration screen
3) To check if this has worked browse to Network -Platform Access. You should now see a Status of Online.
Version 4.0
1) Open the Main Menu by clicking the Cog icon and then browse to Network -TCP/IP.
2) Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8.8.8 and press Apply.
Version 4.0 HVR
3) To check if this has worked browse to Network - Advanced - Platform Access. You should now see a Status of Online..
If that has worked then you can return to one of the two guides linked at the top of this page to continue the setup process
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