Fix Hik-Connect Errors | Network Issues | Device offline | Connection failed

[@securitydiscounter9042]

Great Video! Calm and complete. Thank you very much.

[@bestsecuritydevices]

You're very welcome!

[@PfalzerLucernesince1938]

Very helpful. Thank you!

[@dsulkowski]

Thank you, full and comprehensive, . I solved my issue.

[@gangasaju3273]

Fantastic video very helpful I jus fixed my system thank u 🙏🏾

[@learnblueiris]

Very helpful! Thanks for the video.

[@bestsecuritydevices]

Glad it was helpful!

[@dhanishahamed8902]

It really worked thanks man

[@kayberry6292]

Thank you - this is very useful. But it hasn't yet cured an "offline" error I get from Hik-Connect on my Samsung phone when I try to view three of my six Hik POE cameras. The other three cams display fine and all six are set up in the same way with the same passwords. When I check in my browser interface, it reports that the 'missing' three cams are all online to Hik-Connect so why would Hk-Connect be reporting an error? The message samples on about only being able to view video if my phone is on the same LAN as the camera, which it definitely is. So is this a Hik-Connect bug?

[@stevewilson397]

same issue

[@kayberry6292]

@@stevewilson397 Same phone?

[@ivanapavic5365]

​@@kayberry6292 Are you sure you writed the correct small S/N? You can see that on device label sticker. Or just ignore last 4 letters from the long S/N and copy the last 8 numbers and one letter before numbers. That worked for me.

[@kayberry6292]

@@stevewilson397 - I haven't seen this problem lately so maybe Hikvision fixed it? I didn't change anything.

[@mission1627]

Hello, Everything was working over my phone till we reset the router and now it’s offline .. any advice the steps to get back online please

[@bestsecuritydevices]

It’s probably related to port forwarding rules you had in the router and now it’s gone. Just check that and recreate the rules (if that’s the case).

[@CharlieGee-GTR]

Nice tutorial. Mine has weird connection. When im connected to my home internet, i can see the playback thru hik connect app. But when im outside, like go shopping , i cannot see the playback to my device using hik connect app while on mobile data. hmmm

[@kladzen]

i have issues getting hikvision platform access to work, i have "online" status in registrations status, but on phone, i get cannot connect all the time, regardless of what i do

[@h4rd214]

did u find a fix to it? please help me, i have the same issue

[@kxronaldo3002]

Still doesn’t work for me, I have one camera plugged in showing live view but can’t connect to app

[@pmjr2910]

My hikvison hd2 door bell will not complete wifi configuration. it says wifi connected but does not finish the setup. does not advance to next screen to finish setup. i can see it on the NVR fine. i can see the camera in the iphone but, cannot receive notifications now. It says out of support, that i should upgrade. do you know what they mean i should upgrade??

[@mannyrodriguez2455]

Hi i have a problem. I had my old phone number connected to my account and when i switched phone numbers and phone i was told i had to unbind my account but not sure how to do it because i can only monitor my cameras on wifi at home and i can see my cameras when I’m on my cellular data away from home. Please help.

[@CharlesMunene001]

Awesome

[@chodge8366]

everything was fine until that Hik Connect 5 was introduced

[@FireyScarlet]

While trying to login to Hik-connect app, it shows error 101400.How to fix that?

[@manfredaurelio2967]

I cant playback videos in the app. Please help.

[@bestsecuritydevices]

It could be dozens of different problems, unfortunately I can't individually help. Please just Google about the problem and the messages and errors you see when trying to playback.

[@denise3808]

Did you get sorted? Mines been offline for weeks now sick of it mine was set up with my phone 2 year ago.

[@MrSpyster]

I found the problem..I bought Hik Connect

[@hazelbud3630]

For reals

[@EmmaWilson-z3l]

Hello, my playback function only allows me to view the camera's history within the last five hours. Has anyone encountered the same issues. Any help would be greatly appreciated. Thank You.

[@1TZKieran]

Mine is saying the verification code is wrong even tho I’m looking at it

[@lasseskalman6189]

Big thanks

[@rodneymuhangi6334]

My audio is not working

[@jackwilson4863]

Okay.

[@jackwilson4863]

It works.