They Crashed My Car, Took Our Money And Now They're Shafting Me!

[@ShiftingMetal]

UPDATE: I have now received the documents, which show they had the correct cover in place! Hopefully this will settle it and I can get the claim removed from my insurance!

[@KipKippax]

Better late than never but a shame you've had all that stress..

[@studiosoftmorecambe6879]

@@KipKippax - I wonder why they were being so evasive then?

[@ppppp789]

@@studiosoftmorecambe6879 they were trying to get out of it until they got called out on youtube

[@visionsinblue7093]

Joe - I'm pleased to hear it, but it doesn't change my opinion of them

[@VeePn-v1w]

@@studiosoftmorecambe6879 As they knew that there premiums will be effected. Sad but true nature of UK insurance. Those companies will look at any reason to shaft you wether you were the cause of the accident or not.

[@stevieB8338]

I'm local and was aware of the collision and the road that it happened on. Lady, there was no way at all that your son was driving at 30mph or slower, not that he should have been driving at all without insurance. Even if the Golf did pull out on him, if he were travelling within the speed limit the road is straight enough that he would easily have been able to see it in time to slow down or stop. And then, after being involved in a collision that caused serious injury your wonderful son thought that instead of stopping to make sure the injured driver was ok they thought it would be better to do a runner. As for the woman who was injured. What's the matter with you? Lot's of people donated their money to you, myself included. At least have the decency to give Joe your documents. Some people have no shame. I honestly despair at the lack of humanity and decency in today's society. It really doesn't pay to help.

[@d.b.cooper1]

Classic Karen. 'My son can do no wrong' attitude when in reality she lost control a long time ago & knows he's likely off the rails.

[@anthonywalker5206]

I hope this video gets a lot of views and likes. So hopefully it will bring in some revenue for you. I think it is shocking behaviour from the woman, happy to have the money that was raised for her, but can't be bothered to help you.

[@Captainsisko77]

Well put

[@ShiftingMetal]

I agree, it definitely wasn’t a 30mph crash. Hopefully the police sus it all out

[@se27ryder]

best comment saved me typing that all! both parties are absolute scum... showed there true colours

[@gordon7470]

Joe, I’m elderly, terminally ill with cancer, living on a pension and I donated. Makes me sick and angry how you’ve been treated. I’ve always treated others well, I like to think, but also have been 💩upon numerous times. People are so ungrateful today. Perhaps this couple didn’t have any car insurance at all anyway? Hopefully, they will be prosecuted for driving an uninsured vehicle as well. If that’s the case then good karma and no sympathy for them! As for the Karen…..well she brought the 💩into this world and no sympathy for her either! Love your videos Joe…..you’re a great guy 👌

[@trickyfocus]

You’re a great guy aswell

[@bexxy629]

Hi Gordon, how much did you donate, I am more than happy to donate back to you what you donated, its not right somebody in your position gets shafted like that by chancers.

[@gordon7470]

@@bexxy629Thanks for your kind offer but I thought I was doing a good deed at the time 👍

[@Ditcha1]

Hopefully there’s a silver lining at the end . Your spot on with your comments about “You fitted wipers now my car won’t start “

[@dazuk1969]

Hi Gordon, my Mother passed away a while back after a long battle with cancer. So I just wanted to send you bit of love and say I hope you are coping as best as you can.

[@benparker2734]

Insurance lawyer of 16 years here. There’s loads of points in this video which you raise but they are too complex to go through in a comments section. I’m happy to chat through it with you - no charge of course. It could really help you navigate what’s going on. A few small points are - the police investigation/criminal charges have a much higher burden of proof (beyond reasonable doubt) than a civil standard (balance of probabilities). It doesn’t really matter if they give you the paperwork. You could do an MID for his insurers and then send them a DPA to them to ascertain their policy details. Indemnity of all parties and insurers will be important- that’s really complex with a lot of different outcomes. The issue you may have is proving liability though if the driver of the golf isn’t cooperating. Anyways, like I say there’s a lot to unpack here. If you want a chat feel free to drop me a message.

[@christopher9727]

Jesus Christ is the only hope in this world no other gods will lead you to heaven There is no security or hope with out Jesus Christ in this world come and repent of all sins today Today is the day of salvation come to the loving savior Today repent and do not go to hell Come to Jesus Christ today Jesus Christ is only way to heaven Repent and follow him today seek his heart Jesus Christ can fill the emptiness he can fill the void Heaven and hell is real cone to the loving savior today Today is the day of salvation tomorrow might be to late come to the loving savior today Holy Spirit Can give you peace guidance and purpose and the Lord will John 3:16-21 16 For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life. 17 For God sent not his Son into the world to condemn the world; but that the world through him might be saved. 18 He that believeth on him is not condemned: but he that believeth not is condemned already, because he hath not believed in the name of the only begotten Son of God. 19 And this is the condemnation, that light is come into the world, and men loved darkness rather than light, because their deeds were evil. 20 For every one that doeth evil hateth the light, neither cometh to the light, lest his deeds should be reproved. 21 But he that doeth truth cometh to the light, that his deeds may be made manifest, that they are wrought in God. Mark 1.15 15 And saying, The time is fulfilled, and the kingdom of God is at hand: repent ye, and believe the gospel. 2 Peter 3:9 The Lord is not slack concerning his promise, as some men count slackness; but is longsuffering to us-ward, not willing that any should perish, but that all should come to repentance. Hebrews 11:6 6 But without faith it is impossible to please him: for he that cometh to God must believe that he is, and that he is a rewarder of them that diligently seek him. Jesus

[@shawnkelly695]

Me myself and i if something happens i keep my mouth shut and dont write a statement until seek advice from a lawyer. The less a person says the easier it is for the lawyer defending you. Beyond contact a lawyer this video makes no sense to me so moving along

[@petermallm149]

You are absolutely right and I thought the same, things have changed also over here in Germany, I hear of these kind of complaints from dealers since about 2021 - and it looks as we have systematic problems which means this shit is somehow arranged deliberately. Don't trust any more, even if it is painful for yourself as a human, otherwise they'll destroy your mind as time goes by.........

[@MartinBarker]

He possesses the crime number, so the insurance company can inquire who was driving the car. It wasn't our client; therefore, we're not liable. The requirement for proof of the other party's insurance seems like an attempt to scam him. The law is explicit on this matter: he stated he wasn't driving and provided the details of the actual driver. He doesn't need their insurance details; that's for his insurance company to obtain. Essentially, the insurance company is threatening him with a fraudulent reduction in his no-claims bonus to avoid doing their job.

[@benparker2734]

@@MartinBarker sorry I’m not sure what you mean. Who’s your client? I’m confused.

[@reggie3828]

I regret donating money to these people. They don't deserve it and you definitely do not deserve to be treated this way.

[@markfoden765]

I'm so glad I didn't donate know as couldn't afford it but so glad I couldn't otherwise I'd wany to find out their address and go get it back😂

[@ShiftingMetal]

Yeah, I’m sorry. That’s what I feel worst about

[@reggie3828]

@@ShiftingMetal No need to apologise to me - I feel sorry for you and the stress this has caused you. Cannot believe the guy asked you for a job. That's just taking the biscuit.

[@taxidmac5907]

Didn't donate because that's what we pay insurance for

[@FatHead1979]

@@reggie3828 I feel the same. Fuming with those scum bags but not issue with Joe, who was genuinely trying to use the power of YT to try and help some seemingly decent people (who turned out to be deceitful tw@ts)

[@roxieloot]

Please do not give up being a decent person. The fact that so many donated money shows most people are good, honest, and willing to help those in need. Stay positive.

[@deezelfairy]

You don't have to give up being a decent person but also can't be blind to the realities of the society we live in. You have to be a dick sometimes, it's a fact of life.

[@MrNickrat]

Exactly and you can sleep better at night.

[@MichaelHowden-gv1kf]

I was in the motor trade for 40:years. I found the more you tried to help someone the more grief they brought to your door, they seemed to think you are a soft touch.

[@dalailama1405]

Ungrateful people are everywhere these days 6500 quid on a crowd fund and then they stitch you up

[@Mora41]

thats terrible

[@deezelfairy]

That's the problem with modern society now, we're so fragment there's no sense of community, only 'the self' it's become a dog eat dog world. It's like all our old unwritten social contracts have been metaphorically torn up and thrown in the bin.

[@Spicymuffin]

I'm surprised they did'nt complain that the fund donation will mess up thier benefits

[@mehere3013]

charity starts at home

[@1701_FyldeFlyer]

This is why I never contribute to 'crowd funding.' Far too many con merchants about.

[@larryboyd5882]

Golden Rule " your running a business not a charity "

[@Steven-f281]

Yep exactly the case . The nicer you are to people the more they'll bend you over . He's there to run a business and make money not to make friends

[@GeorgeMurrayMuirhead]

I see you’re point and yes Joe is running a business but that shows you how much of a nice guy he really is , them people got a car from him for what a couple of grand and Joe still wanted to make sure he cld do something to help his customers because they were stuck , good on you Joe for showing your not just out to just take people’s money , you care about them also , you are a true gentleman, I know if I came and bought a car from you I know I would be getting what I paid for and I believe if I did have a problem with it I just know you would sort the problem out and make sure that the problem would be sorted , thank you for being a great guy and having a great business 😊🏴󠁧󠁢󠁳󠁣󠁴󠁿

[@resnonverba137]

'You're...' FFS!

[@OcT4g3n]

There's a saying that goes... "if you give people an inch, they take a mile"

[@RenAndShrimpy]

Joe, you did the right thing, we all did. Let’s set up a go-fund to fix you up. I’m in.

[@ShiftingMetal]

That’s very thoughtful but don’t you dare! 😅 I’m hopeful it will all get resolved eventually!

[@paulosborne9091]

Some people are so vile and ungrateful Joe,I'm a great believer in what goes around comes around. Joe your a hard working nice person who can hold there head high, this couple should be totally ashamed of themselves.

[@neilgorin1037]

So damn obvious what's happened here. The car is insured with him as policyholder and her as the named driver. Only the policyholder is covered for 3rd party driving other cars. She's not insured.

[@markopazlo]

Shame on the couple. No excuse for screwing you over like that after all the goodwill.

[@Pauljn67]

Unbelievable behaviour from selfish people. There are no words. Feel for you Joe.

[@markfoden765]

There are words but think Joe and KZbin would ban me

[@Highran56]

The mother who contacted you is someone who knows her son is wrong but she will do everything to defend him. This case reminds me of a collision I had. A bike crashed into my car, I didn't ask for their information because the other party appeared to be injured at the time. When I tried to ask for his details after he was discharged from hospital, he would refuse to give me any information. I took him to court and his mum represented him and stood by his lies. I eventually won my case because the sheriff saw his actions afterwards didn't stack up if he wasn't in the wrong. Keep your head high. Fleeing the scene won't do the other party any favours and will come back and bite him once he's in court.

[@davidhall7811]

Here in the UK fleeing the scene is an offence in itself, so they definitely didnt do themselves any favour. Especially since it was their own car they were always going to be traced.

[@dndkillaztreble5317]

​@davidhall7811 yeah but clearly the accident was alot more complex because it's still ongoing with who's at fault just because the lady was injured and the young lad left the scene don't mean his at fault intact the lady could be completely correct because look how she shafted the guy who made this video.😂 use your big boy brain

[@davidhall7811]

@@dndkillaztreble5317 whats any of that got to do with what I said?

[@BurtonOutdoors]

That was so well explained Joe, I watched the original vids. You went above and beyond to help that couple. It's a shame it ended the way it did. They obviously didn't insure the Golf, but morally they should return the go fund me, you cover your costs and the balance left, if any!! Should go into a free competition for the people that funded the Go Fund Me.

[@CrustyLumber]

Rise above it Joe, you are a gentleman, plus 60 thousand of us have your back !!!!!

[@ShiftingMetal]

Thanks mate

[@frimleyfrodo]

My insurance covers me to drive any car loaned to me by a garage under the same terms as my own car, for the duration that the garage has my car for repair/servicing/MOT etc. This is really useful to cover courtesy cars without any risk to me or the trader. My 26 year old son doesn’t have this on his insurance, so you’re right there Joe.

[@murph82]

Not your fault. You're just dealing with a selfish couple, happy to take take take but when you ask them just to provide one document they don't help and show their true colours.

[@timgutsell450]

Keep your own good standards, Joe, and don’t let others bring you down. The funds raised prove there are a lot of good people out there. You’re coping well - I would be very angry, which is never helpful! 💪

[@debramitchell53]

I’m sorry for how badly these people have behaved especially after all the effort you went to in order to help them. Sadly there is an increasing number of people who have no morals and will take full advantage of people’s kindness without a second thought.

[@JustShredded]

I don’t understand how people can wrong such an honest gentleman. A shame really

[@briandempsey2409]

Absolutely disrespectful and disgusting lack of respect by the drivers. No gratitude for the money the subscribers donated. ( didn’t hear any complaints or thanks for the money raised) ? Questions about integrity of people.

[@deezelfairy]

In my experience, most people's integrity goes as far as them having to sacrifice something. So basically, none at all.

[@BazDeeWren]

I’m playing catch-up today as I’m new to your channel. You are clearly a very caring person who puts others before your self and always try’s to do the right thing. Thank you for sharing this. 😊

[@richardsheil5289]

They don't have that third party document. They are also dishonest and entirely without honour..

[@simonfisher836]

That's what I was thinking. They didn't get any insurance.

[@ianmcnulty6194]

@@simonfisher836 That was my first thought same as you say it wouldn't cost them at all to do the right thing

[@paulwilliams4815]

Dealing with the public in any shape or form..you have my sympathy...its a loose/loose situation..good luck.

[@thefiestaguy8831]

Forgive me for saying this, but as a UK police officer in my honest opinion - if you suffer with anxiety and depression so badly that it would cause you to leave the scene of a serious accident, then I do not feel that you deserve to hold a license. The fact she went to the police about your assumptions does not surprise me. We used to get complaints like this all the time "This lady has been slandering me on instagram, i'm an instagram influencer and they're ruining my career and business"... usual stuff and extremely common. Entirely a civil matter and not a criminal one thus not something any police force, whether they like it or not, can deal with. If they are that concerned it would need to go down a civil claims route however in most cases for "damages" to be awarded they need to be able to demonstrate a "loss" or serious damage to their reputation, in any case this needs to be demonstrated in civil claims court and for them to award a monetary settlement order this needs to be quantified... this is usually done by showing proof of lost income. For example a builder has 5 customers lined up for work, has messages and invoices/estimates produced for work to be done. A previous customer out of spite leaves a bad review and the builder then receives communication from these 5 prospective customers clearly showing that they have decided not to use him on the basis of the spiteful review. This has caused him a DIRECT loss, and more importantly, the loss can be quantified and a value is known, because there is a monetary value to the work, in that the job might be priced at, for instance, labour of £2,500... therefore the loss "for labour" is £2,500 for instance. The court could then decide to award damages totalling the amounts shown. In her case, there is no "loss" to her son and he's an average person not some famous celebrity, no long term impact on his "career" if any, he hasn't been named in full either as I understand, so quite simply there is no case to answer. Also a lot of times people "do a runner" from vehicles after collisions is usually that they're either not insured, drunk or otherwise intoxicated from drugs, or have a car full of weapons or drugs. I went to one last year which involved two teenagers running from a crashed vehicle on a busy road, only to return around a minute later, remove a large "bag" from the boot before running off again. The husband of the female driving the car they hit, stated it "reeked of Cannabis"... Insurance is a general ballache on the whole - I had my PARKED car struck 15 months ago whilst I was asleep in bed after a nightshift. The driver who hit my car was a third party agency worker delivering on behalf of Amazon. He actually delivered to my address 90 seconds after hitting my car and parking up the road. The driver then places the parcel on my doorstep, does NOT ring the doorbell OR knock. He crosses the road, delivers to the neighbour opposite and rings the bell... what a surprise. Unfortunately any CCTV was side on, so no reg captured. I later located the same van with some damage that would correspond and saw the same chap delivering - this time having parked his van around the corner from the road he was delivering to.. coincidence? I think not. I was able to obtain the reg when I saw it parked the day after the collision, but this was only speculative and not conclusive evidence that it was the same vehicle that struck my parked car, and no details were exchanged and the chap drove off. Net result - new suspension unit, new track/tie rods, new steering column and steering rack, all needing to be coded in (BMW), insurers estimated the repair bill to be around £3,500 to £4,000, the car was in the garage almost a MONTH. What made it worse? As the chap was never identified and no reg was captured on CCTV - the insurers put the accident claim down as "at fault" for myself.... despite the fact I was asleep in bed when my parked car was struck. My insurance went from £1,750 to £4,450 after 11 years clean license and pass plus exceeded grade. 15 months on and i'm currently in the process of attempting to reclaim my excess of £550 from a motoring legal firm, which I thankfully paid the additional £24.99 for when I took out the previous policy.... it's been 3 months since I submitted the claim to the legal firm and not a word. I'm doubtful i'll get anything at all back. Need I say anymore...

[@PaulSmith-pr7pv]

Joe, don’t worry about how people treat you in return. That way lies madness. You did a good thing out of the goodness of your heart, and goodness has its own reward. Good on you.

[@sweeney125]

Wow, not an update I was expecting! A lot to unpack there but thank you for taking the time to explain. Can't believe how people behave, can only hope there are more people like yourself than there are these sorry characters in the world.

[@johnmcconnell5930]

Get a solicitor involved and take them to court to recover your costs.

[@rlc2978]

Agree on this, let them spend some of that money on legal fees..

[@ardongrainford8004]

Definitely sue them. Also what about motor insurers bureau for uninsured driver claims?

[@ardongrainford8004]

Go fund me back. So these people have profited from the accident? A disgrace. Sue them and also for the time you have wasted.

[@ardongrainford8004]

Mother of the Focus also has a cheek! They ran away and looking at the damage to the Golf, the speed must have been high. I suffer from depression and anxiety as well. Even more depression when I hear about incidents like this. Ironic that if you help people, you have more grief! Some people have a cheek!

[@ShiftingMetal]

I did consider smalls claims court for the loss of the car but I’m not sure it’s worth the hassle and bad blood

[@julesviolin]

You are very calm. I would be absolutely livid 🤬 I doubt if your customers were insured, that will be the reason for no documents. It will all come out in the wash. What scumbags

[@fill7t1]

Have they got something to hide, by not passing on the documents?. You helped them out, atleast they can help you out. You did a fantastically kind thing setting up a go fund me! Your a decent chap. I would have reported the other lady gor contacting you in regards to the crash. Its for the insurance to sort out, not you on a personal level. No wonder some people help others after being burnt!

[@craigwoodward7638]

I work in insurance, a pretty standard policy wording states the driving other cars extension only covers people to drive a PRIVATELY OWNED vehicle not belonging to themselves. It is there for emergencies, not to do test drives, bring a car home from purchase, insure a courtesy vehicle etc etc. unless their insurer has not included the phrase "privately owned" in their wording I don't think your client is covered. However, if the accident is deemed as the fault of the other party you will get your NCD back when they settle. One other thing that's important for readers to be aware of, driving other cars only covers the policyholder NOT any named drivers on the policy, so if unless their policy was either in the lady's name or she was a joint policy holder again there would be no cover.

[@DaleSteel]

JOE might i make a suggestion.... Issue a pre claim form to the selfish couple. Ultimately they are responsible for returning that vehicle to you in the same state they received it. Thats basic consumer law. As it stands they did not do so. They mislead you into believing they were insured. You can legally and lawfully issue a county court claim against them for any costs incured as a result of the vehicle not been returned in approximate condition. Give them a 14 day pre court notice. You cannot let them get away with it because other unscrupulous people may watch your video and do it to another dealer. You really ought to make a point of this. Will make bloody good viewing too. PS.. Also report the woman to the police as she was also driving without insurance. She would need to prove otherwise. You dont realise what such a strong position your in.

[@ALSpain]

So sorry Joe, you're a great bloke with a fantastic team around you. If only I lived nearer I'd use you in a heartbeat. Sorry again for the 'not good people' out there.

[@mickdavenport5628]

I also donated it’s Absolutely disgusting Joe you bent over backwards for the couple and they 💩 on you. You’re such a nice guy and people shouldn’t take advantage of you. I’m also a nice guy and have been 💩 on so many times after helping people out, I hope you get your money back.😊

[@andrewbaines8760]

If they can’t prove they had insurance, maybe you should shaft them back and report them for no insurance

[@markfoden765]

Yep 💯 but Joe is to nice unfortunately as shown by what he says about the couple

[@grahamtabberer5189]

Too right 6 points the fine won’t be a problem £6500 in the bank

[@dougle03]

Technically the vehicle was insured, but only for 3rd party on Joe's business policy; thus if they don't provide their insurance, then they are legally covered whilst Joe's shit out of luck... Although sure she would have had insurance on the sold car, perhaps just give those details (VRM Should be able to trace insurer..) and let the insurers fight it out...

[@trevorjarvis1933]

On my trade insurance the cars covered on a trade policy can’t then be driven on third party from another policy, my insurance told me trade insurance can’t be used to put a cover on a car to hand out. So technically I think she will be found to have no insurance when it all comes out

[@dougle03]

@@trevorjarvis1933 If that being the case, then there can be no claim against Joe or his insurers...

[@joshmerrick4716]

Some people are unbelievable! Yes she was involved in a nasty accident and yes she was injured. But there’s no excuse for witholding vital documents from you that can help clear things up and potentially save you a hefty insurance hike. I read your comment and I’m glad she finally coughed up the paperwork. Helpfully things will take a turn for the better.

[@63noonoo]

Name and shame that ungrateful pair Joe

[@markfoden765]

Yes I agree but Joe is still to nice to do that, but this couple have made my blood boil

[@63noonoo]

@@markfoden765 yes I know he is much like James at Chops Garage both great guys

[@d.b.cooper1]

Hopefully locals who know the hit/run guy, his mother & the couple are all watching so they can see what these folks are really like. The sheer audacity of some people never fails to amaze me. The mother sounds like a karen who can see no wrong in her son & can't be fixed. But all the couple had to do was give basic documents over which we've all done & many would feel guilty being few hours late nvm constantly ignoring calls & showing an attitude...all after you've been handed almost £7k for nothing in return. Something tells me they won't care about this vid either.

[@dougle03]

Matthew Oaten is the listed Beneficiary on the Go Fund ME page.

[@marksmith3469]

He cant name people i think its disgusting what some people do and asking you for a job

[@UKDagnar]

An expensive lesson but an important one. Expect the worst from people and you'll never be disappointed. Really nice what you and your supporters did but it was wasted on people who didn't really deserve it as they clearly didn't respect you enough to be fair to you.

[@christianlittle6757]

Why is this not a police matter for provision of documents of the driver?

[@andykeeble1]

I am really sorry that you had to go through this. I am shocked, but not overly surprised, at the behaviour of the family you had so kindly helped out. I am a big believer in the old adage that, "what goes around comes around".

[@jamessutcliffe2535]

Report them to the police for not providing insurance details. Disgusting way to behave after you helped them out.

[@leonb2637]

This is why many dealers in the USA don't have loaners, those that do are mostly for BMW, Acura, M-B, or other 'high end' brands and required by the makers. In the USA they will usually have you rent a car from another company to keep away from risks from liability. Also in the USA, you are encouraged to get coverage for a relatively small additional premium un and under insured coverage so your insurance company covers the losses without penalty. I recall a year or so ago where you gave a family a small, older car you got as a part exchange. They had lost their car in a crash, the wife was getting cancer treatments, needed a car to get to/from work and visit the wife in the hospital. I guess that did work our with no problems and you did the right thing. Don't give up on 'paying it forward'.

[@JacobRusty-Clogg]

Hi Joe, really sorry to hear how you have been treated. Please try to not let it change your good nature.

[@Holycurative9610]

We all know that car insurance is the biggest scam in UK history and it's no surprise the insurance companies take every opportunity to hike prices. My car is valued at £300 (by the insurance company) and yet they charge £360 for 3rd party cover with almost £700 in excesses. A dent in the wing writes my car off because the garages who do insurance repair work charge 5 times what they should!!

[@jondonnelly3]

Your Car value has little to do with your insurance cost once the car is worth less than 3k, the risk you might kill or injure someone if your found at fault becomes the basis of the minimim cover cost. If. You car was worth 2500 your premium would only go up a few pounds.

[@wayne-e5d]

karma will bite them mate, you did an amazing thing to help at the start shows the difference in good people

[@admiralalcatraz6080]

That screams to me that they never had insurance. Therefore, if they won't provide proof they were insured, they were driving without insurance.

[@nekite1]

Neuroblastoma cancer is a nasty one. There was a 5 year old kid here in Sunderland with the same cancer who was an avid supporter of SAFC and in particular a player (Jermain Defoe). Jermain befriended this kid (Bradley Lowery) and it was a wonderful thing to behold. Sadly, Bradley died, but not before he had the entire stadium chanting his name as he was escorted onto the pitch at the side of his footballing hero. Jermain visited him and his family regularly and is still in contact with the family to this day.

[@TraderJono]

It’s frustrating to watch this it proves some people are greedy and selfish. Take the money fine but do anything for you they shutdown. Disgraceful. Thanks for sharing your story mate.

[@UpYirKilt]

Not your fault at all.Seems like a pair of scammers tbh.You went out your way to help them and throw you under the bus.Terrible that people like this get away with it.

[@mrdeafa25]

Some people literally have no shame. So glad they are not friends of mine.

[@IfInDoubt..]

I've reported the GoFundMe - stating you are NOT at fault but the beneficiaries are and shared the link to this video. I didn't donate as I had a feeling something wasn't right.

[@Kaspertube513]

You've just grassed Joe up then, as the benefactor had no idea it was set up ...and on this situation did nothing wrong

[@coffeebreaktheology2634]

You have a good heart, and it would be hoped that most people would appreciate that.

[@melvinphillips786]

Report them for no insurance, and if possible take them to court?

[@henrykravitz468]

You and the viewers who helped shouldn't feel bad for helping. You shouldn't feel bad for helping people, More people would help you out if you help them. I hope it gets resolved in the future.

[@robinoconnor1203]

It could be that they did not have any insurance at the time of the accident, or that it was in his name only. Good deeds can bite you. I was an After Sales Manager at a car dealership. Lady complained her electric aerial was stuck, could not afford a new one, we said well try to lubricated and at least get it extended. It would not move. She was a bit annoyed when she collected the car. Despite being out of warranty, the following day the manufacturers customer services contacted me, she had told them we had broken her aerial during the service, claimed there was nothing wrong with it when it came in. They paid for a new aerial and we had to fit it for free.

[@richardtaylor2449]

@robinoconnor1203 WTF scammer

[@leewescombe3812]

You’re far too kind Joe, it’s a shame others aren’t the same.

[@JeffPower-dv3zl]

Sorry to hear about this Joe take care you are a nice chap thanks 😊

[@JohnHonda101]

Just caught up with this, its such a shame that genuine people like yourself end up having to go an extra mile to get yourself out of trouble after helping someone, I couldn't believe that the husband asked if you had a job for him.

[@LawrenceTimme]

Her son who crashed into someone and ran away, even if it wasnt his fault is ridiculous. If he had drugs or booze in the car he shouldnt be driving at all and defending him is pathetic. These parents who defend their children and make excuses for them when they need a good telling off are the problem.

[@NomadicNight]

A good telling off ? - He needs some physical discipline !

[@zaheers123]

Really disgusting the way these customers have done, thrown you under the bus... You are a real professional and delt with things very well.. What goes around comes around my friend... Im sure they will get that they deserved

[@DaleSteel]

Never a good deed go unpunished

[@derekallen3979]

I think Joe's already said that a couple of times.

[@DaleSteel]

@@derekallen3979 I said it before I saw him say it on the video.

[@harrycrawford8517]

Problem is that some people see kindness as weakness. I think your kindness in this case is not the problem, you are a top bloke.

[@bonkerscat1074]

I am gutted for you here Joe, I remember the video (that you have since taken down for obvious reasons) & I also seen the video of you very kindly & innocently saying that you were going to do a go fund me page for the couple. For them to then completely ignore your perfectly understandable request, I am lost for words here. After what you done off your own back & through your kindness for them, makes me sick. I am sorry that this has happened to you mate, you are the good guy here, just unfortunately that it has came back & punished you. Genuinely was not expecting that at all. Then to ask for a job???? My jaw was on the floor when you said that. I know this won’t help you any, but please please keep being you & keep up the superb videos. Keep the Head up mate 🤜🏻🤛🏻

[@nigelainsworth5836]

Some people honestly unbelievable,you go out of your way to help,glad you got this sorted Joe in the end. Love the channel buddy

[@julianlord2697]

A selfish couple who received your help and then decided to evade talking to you and keep what they can. And an uninsured driver who went in the side at far more than 30mph ran away and now evades responsibility. His Mum should be ashamed of her actions. You are going to lose more money in the short term. Next time just tell your customer where the bus stop is.

[@khashayar08ify]

I must say you really do go above and beyond for people. You are a rare person in this world ❤️

[@vincentking5122]

This is the reason why I removed demonstration cover from my policy,I won’t even let people test drive a car I’ll take them for a drive because if they crash I would be on the hook for it and they can walk away Scott free and doesn’t cost them a penny,I also don’t lend out cars.The only way you can cover this in the future is to have a dedicated car used as a loan car insured independently from your trade policy for any driver over the age of 25 and charge a fee of £10/20 a day to cover insurance

[@sydsurfman012]

no sweat, you`ve done a good job, out of pocket as well, no moral obligation at all, feel superior!

[@jeffc3676]

Joe I'm totally disguised how these people have treated you after everything that you did for them, the original story totally pulled my heart strings and i myself donated my hard earned money to help them out but now i hear how they have behaved since they got there hands on all our hard earned money it is truly sickening and if they can't be decent with you and help you back i personally think they should return ALL of the money they received so we can all be refunded. I hope they are reading this too. Totally disguising behavior.

[@goldieandblackie]

And the moral of this story is believe nobody and always get proof of everything.

[@visionsinblue7093]

This needs to be shared - shame the couple (I donated to the go fund me) and get extra revenue via KZbin for Shifting Metal. I am disgusted with the couples attitude. You should get a solicitor and seek advice.

[@dougle03]

Matthew Oaten is the Beneficiary

[@kenharding8437]

Shameful...I've watched your vids virtually from day one, and can only say you are a solid guy, and you look after the guys who work for you, who imho they do take liberties on occasions. But your dry sense of humour and a good business head, gets the job done, much respect to you.

[@Terence-mk9jh]

You are a star and I am so impressed with your positive attitude to all of this. Sorry but both the sets of drivers are total scumbags. I just hope that they get what they deserve eventually.

[@meuer]

WOW what a story after the over & beyond assistance that you gave them. So glad that you got the documents to prove the t/p cover to your scrapped golf... Major lesson learned for us all here I guess...If I were you, I wouldn't allow any car out with the necessary insurance documents & a signature stating they are liable for any claim.. You are a great team & are very fair too so look forward to the better future.

[@stuartcraigon2003]

Joe i have a suspicion they weren't insured, couldn't afford it so rather than getting caught they conned you out of a car.

[@Simon-qn5wm]

This story confirms why I have always preferred the company of Dogs & animals over humans.

[@mattscars]

Bloody hell, like soap opera / you couldn't make it up! Feel for you having to deal with the "Karen" of a mother and have a pit in my stomach at the customers not providing basic information that they are up to no good as well. People... the best and worst thing about life. I hope you are able to get a sensible resolution to this. Wish you all the best for continued success. Thanks for sharing (generally), as someone who loves all things cars and dreams of working with cars but is an accountant I really enjoy seeing the mechanics of your business.

[@Cheeky-fingers]

A friend of mine in his youth did something stupid and may have been over the limit. Thankfully no third party was involved. He made himself scarce until he was sure he was clear of alcohol. He was taken to court and lost his licence regardless and forced to re-take his test. His stupidity stopped him driving for years.

[@SimonTomkins-l8j]

I just dont understand people. You did everything to help them. You supported them and went above and beyond. Pepole gave their hard earned money to them and they didnt have the decency to provide some basic information to you...and now you are out of pocket and having to pay the price..for being decent!! Some people are so rude!!!

[@GarsonAutos]

Joe, despite some ridiculous comments you receive, you have been an ambassador for this industry. Inspired myself on how it is done professionally and right. Hope to buy you a pint one day, content is excellent, kudos to Toby 👍the man behind the camera without the fame!🤣

[@terencesoutham4262]

I hope you keep us updated on this, some people will just take and take

[@richardtaylor2449]

@terencesoutham4262 yes well said 👍

[@stephenturner2637]

Hi Joe. I am a subscriber who lives in Thailand. I just wanted to say that I wish I had known about your dealership when I lived in the UK. I have watched your u tube channel many many times and am blown away with the way you treat your customers so much so that I have recommended close friends in the UK to consider buying from you. Keep up the good work.

[@ckm-mkc]

They likely don't have the required insurance. This will come out in court & there will be consequences.

[@daviddickinson3684]

You Sir went above and beyond, it's good to hear you have now got the correct paperwork, respect! It's nice to see and see people who care so much, your a good un, again RESPECT.

[@0161pumaste]

personally id never lend a car out again, unless they can get fully comprehensive cover for themselves to borrow a car from you.

[@darrenashby8607]

Thank god for that ,reminds me of a friend of mine who goes out his way for the customers and still they treat him like poo ,not all but some . Amazing guy best wishes

[@aarondavies9642]

Hope you get it all sorted Joe you and your team have hearts of gold and everyone who supports you are amazing I’ve entered the weekend competition got as meany tickets I could afford 👍

[@trevatkin4869]

You're spot on Joe, you sound like you're such a genuine helpful guy, and there's always some people it doesn't matter how much you help them they're never happy. I wonder if they didn't think they were covered, so they didn't want to give you the documents. Who knows. Glad it sounds like it's starting to work itself out though.

[@johnbrown3471]

Don't do go fund me's for anybody, they promote a victim/entitlement attitude in the recipients. (Cptn Tom Moore is an example) Don't ever trust the public. The guy wanting employment would probably have had a work place injury claim against you at some point.

[@Kaspertube513]

You are the public ..

[@johnbrown3471]

@@Kaspertube513 What makes you think that?

[@frantzs1077]

Friend of mine had similar accident in this type Golf. I remember her complaining about visibility on few occasions, since she is quit small person. Then she overlooked a 20 ton truck. Ended in hospital saying Golf saved her life... Well, if she had car with better visibility she would see a truck coming.

[@stevenlomas8812]

Omg ! When I heard your call to the partner about how much funds you had raised for them I thought what a difficult chap no joke Joe ! I could hear something in his voice that he was on the back foot, he wasn’t insured 3rd party I guess ? Take them to court and get your car money back.

[@Generation2007UK]

I’m honestly shocked and disgusted. After everything you did throughout the whole process to help them. And they couldn’t do the right thing and give you their insurance details. I donated and I wish I hadn’t. They don’t deserve that money. But fair play to you for organising it.

[@CumuloNimbus-UK]

That's such a shame, things like this make good people bitter. 😢

[@mikecraney6571]

You just prove me right all along I’m really sorry to say “ I’ll do anything for anyone but borrow nothing “ Don’t let it bring u down The givers attract the takers in this world

[@rstcab]

Absolutely disgusting! You just can’t help some people. Perhaps this is why most people are unwilling to help in situations because of people like this do you over.

[@rlc2978]

Offer him a job interview but he needs to bring a copy of their insurance..

[@ShiftingMetal]

😂😂👌

[@sanmiguel4019]

You're a genius!!!

[@kendibben3179]

I feel your pain Joe, you did a good will gesture and helped them out , I’m afraid there are a lot of ungrateful, selfish rude people these days , your a genuine guy , unfortunately some people don’t appreciate it, shame on them . I donated too 😢

[@robingiles9444]

It sounds like they never took out insurance on your courtesy car. They cannot get away with it though as the Police will want to see proof that they were insured. I had a courtesy car from a local garage and they arranged a day's insurance and I had to pay for it and sign for it and they kept the document, maybe you should do that too in the future to cover yourselves. I am sorry that you have had to deal with this after all you (we) did for them.😞