HOMEOWNER GAVE ME ULTIMATUM SO I FIRED HIM | CUSTOMER WENT TO FAR!

[@SpencerLawnCare]

HAPPY EASTER SUNDAY EVERYONE ✝HOPE YOU ALL HAD A BEAUTIFUL RESURRECTION SUNDAY!

[@gabbywassenberg2316]

I did

[@levihamilton15]

You too!

[@conniesmith3922]

Happy Easter to you and your family. 🐇🐇🐇

[@willkindred7450]

You as well. Happy Easter from maine

[@Chris-gp3um]

I posted a link to a possible new rig to replace the 2016. God bless

[@donkitterman1940]

I like the concept of firing a customer. Just because we provide a service doesn't mean we have to be shit on.

[@gregglover3970]

That’s nothing but self adsorbed arrogance. Sorry you’re egoism shows in the statement.

[@tree6787]

Agree with you 💯

[@sydneyevans2637]

Never do business with anyone who feels comfortable verbally abusing you. The money is not worth it. And in the same vein, do not swear on the job. Stay as professional as possible. Your reputation will follow you. Be safe, be well.

[@haroldmessimer4949]

It’s impressive that all of your are in business for yourselves yet you help each other and make one another more successful. That’s camaraderie. That’s the one thing I miss from my military days. Well done gents, well done.

[@deliveryguy7402]

That's Christian and that's American.

[@tonyneglia6648]

It’s awesome to see your dad there working with you. He looks like he’s getting around good and healthy.

[@oliviaayala1219]

I'm a new subscriber and I do daycare. One of my boys loves your channel. He says if we lived by you we would come and help for donuts and hot cocoa. We like to play in the rain and mud. We can help push the dirt with the big forks! Carry on men!

[@regtimmins1944]

I have the upmost respect for you standing to your principal and commitment as a person and customer service policy to all of them and not catering to one. Over another

[@AbesNbacon]

Love you guy’s. Great American work. Edit: Glad you didn’t delete the screw up, that’s working. Shows your normal people. Exceptional people, but normal.

[@johnnymccann5607]

As a born again saved by grace man I try to be at peace with all men as much as is in me. there are things and people I absolutely won't tolerate at all. I won't be bullyed , cussed like a dog , cornered up, or extremely disrespected . all these things I normally wouldn't do to people and demand the same respect. may the lord keep blessing you your family everything you endiver to do. nanna and papa love you folks.

[@danielcolfer4671]

Look. We don’t need to put up with crap from any customer. There’s literally thousands more. Customers don’t realize (nor do they care) the variables of weather, labor, equipment issues ( if you can get it) and so. Plus they think your business will succeed or fail based on their account. I literally have a waiting list. Been doing this since 1995. Cracks me up when a customer thinks they have leverage to get you to do what they want when they want it. I drop them in a heart beat and there’s 2 more waiting to take their place.

[@SpencerLawnCare]

Absolutely, a few bad customers every now and then won't ruin it for the 98% that have common sense. 💪🏼

[@dudeman5788]

@@SpencerLawnCare I don't know about that 98%. Common sense ain't so common anymore.

[@SpencerLawnCare]

@@dudeman5788 unfortunately that is very true, I was trying to be generous 🤣

[@petertaylor4566]

Totally agree with you Daniel 100% 👍🇺🇲 from Australia 👍🇦🇺

[@danielcolfer4671]

@@SpencerLawnCare Just want to say you guys are a class act. I admire your hard work and commitment to providing consistent quality service in the face of an inconsistent world. God Bless.

[@davidwolff8878]

glad you did not delete the dumping part , that will also show even pro's have their little upsets. A bad customer can destroy a CO. and the respect of other businesses owners

[@edgundlach2811]

Hi everyone. As a licensed plumber when I would do side jobs for friends or older people. When I was done most of the time they would ask how much or try and give me money. I always told them I work for food. I think the best payment was I did some work at a neighbor ladies small church she attended. My family and me were invited to a nice potluck dinner there. And they gave me a nice card that a lot of them signed or wrote short thank you notes. Very sweet. Very nice people. Sincerely Ed from Chicago 😁

[@johnfuller8147]

God is an Awesome God...Enjoyed the fun you guys and TQ did while working and enjoying each others company working together as one "family business",,,Love watching these videos .... Great Friends and Family are sometimes hard to find but once you find them keep them happy and loved and always show them they are appreciated...GOD Bless

[@garysosebee]

Glad to know there are unreasonable people, not only in North Georgia but elsewhere🤔 You are absolutely correct, one door closes two will open🙏

[@patmason7276]

Customers really have a way of brightening your day. Great to have friends help you when you need it. Keep up the great work. 🇺🇲🦅🇺🇲

[@ThatGamerLife519]

As believe the enemy will use our emotions against us glad you did not return any words GOD bless

[@ajpsawmill4314]

I would have sent a crew over to cut it. Leave muddy mower tire tracks up and down the lawn and wet sticky grass clippings on the driveway and walkway.

[@necrobabe6190]

Cutting wet grass is bad for both the grass and equipment

[@DCHoosier62]

How awesome that the other guys all came out to help on a rainy day. Sorry that you had to let go of a customer, but, no one needs a “Karen “ costumer. As always, looks great! Be safe out there, and hope You all had a wonderful Easter 🐣

[@modificationnation8554]

When customers start getting very demanding and unreasonable I have no problem letting them go because every customer that I lose there is always two more to replace that one

[@gregglover3970]

That’s a little arrogant

[@modificationnation8554]

@@gregglover3970 Maybe but You cannot let your customers take advantage of you.

[@Cavemanheartrock]

@@gregglover3970 Nothing arrogant about it, it's true. When you provide a service you don't want to be taken advantage of, hell store fronts such as walmart, target and etc have done that. If they get stolen from or anything they blacklist the person and don't allow them back in or even if you treat their employees poorly it can escalate to that and it doesn't take long. They have a right to protect them selves and their employees, because like the other guy said, we've got more that can replace you.

[@gregglover3970]

No one was stealing. You can call it whatever you want, but a choice was made, not to continue serving, a customer the arrogance was in the thought of firing someone you work for. you can quit but firing them? Don’t think so.

[@modificationnation8554]

@@gregglover3970 If that one customer wants you to do their work when you already have other customers scheduled and it causes you to miss other customers just because one is demanding you to mow there grass do you think that is fair to your other customers? i’ve been in this situation before and I can tell you it’s not fair to the other customers.

[@tee-steel.0158]

It’s great to have good friends. You are a reflection of your family and friends. So chose your friends wisely. Awesome job to all ❤❤😊

[@nancycampbell2056]

I love that you didn’t continue serving an abusive customer.

[@rybread5363]

I love everything about this video! Setting your boundaries, the donut banter, the tips about working with other companies and being there for each other! Thank y’all for making videos 💛💛

[@rybread5363]

*also leaving the doors open in real time must have been frustrating to fix but keeping it in was just 👨🏻‍🍳💋

[@alexanderj.mendez3815]

I just love when contractors come out to help friends!

[@mattharrell6880]

You can't mow saturated grass, no matter what holiday is coming up. Kudos for you for not allowing customers to dictate how YOU run YOUR business.

[@ChristineEBrown-vw4lm]

Fire a customer? You mean let a customer go. You didn't hire the customer. He hired you.

[@kermitmyers4572]

You are lucky to have freinds that are willing to help out when you need help,but it is good of you to return the favor.

[@Badass_Rooster]

You are not wrong Spencer! He was out of line! I would also not bring him back!

[@home-powersystems7782]

Good for you, you are working hard and he should know that. God Bless you and your lovely wife.

[@kermitmyers4572]

You are lucky to have freinds that are willing to help when you need help but it is nice of you to return the favor.

[@Fencearmor]

A good group of people makes any day a great day!

[@hashrosinking1608]

Same just happened to me customer said he has a snow Removal credit leftover. It's just a small driveway I do for $40. He said if I don't bring the $40 credit he's going to take me to small claims court. I told him it would just move over to next winter and he got pissed.

[@briancaskey9889]

Got to give you all the credit in the world you handled that customer with class, the customer isn't always correct and they don't run your business congrats and get r. done,,,,, Happy Easter .

[@micahbush3877]

Happy Easter and may God continue to bless you, your family and business

[@terresiagregg9326]

Awesome job guys good to see all working together

[@shawnleeriley2726]

Thank goodness for friends it looks great well done.

[@markmilan01]

As usual, rain or shine, you guys get the job done!!

[@micahbush3877]

Great video. Shawn probably better off without that customer. I know you are probably like me and want all the customers you can get. However sometimes some aren't worth the heartaches. It may be a blessing never know what God was watching out for you.

[@jeffgootjes8418]

We used to dump wheelbarrows of mulch in the beds but switched to using the 10 tine bedding forks and working out of the wheelbarrow. Just sprinkle it on as you fork it out of the wheelbarrow. You use a lot less mulch and it goes faster.

[@josephreid4364]

ON. I. LOVE. WHICHING. Y'ALL. WORK TOGETHER. Y'ALL. ARE. DOING. A WONDERFUL. JOB. IT. IS. SO. BEAUTIFUL

[@ricardowoods8133]

THE MULCH JOB IS BEAUTIFUL TEAM ITS GREAT TO HAVE HELO WHEN U NEED IT ESPECIALLY HAVE DAD COME OUT I KNOW THAT'S GOT TO B SPECIAL TO U EVERY TIME HE COMES OUT TO HELP. GREAT JOB TEAM

[@willkindred7450]

Hi guys, Thanks for your hard work and videos. My 12 year old son and I are starting a side business this summer. Thanks for showing us reality. Hang in there

[@SpencerLawnCare]

Thats awesome Will can’t let anyone control your mindset. Stick to your prices and your beliefs.

[@curtishamilton9469]

Guys great job, just let that situation roll off your back, I deal with people like that daily. ✝️✝️👍👍

[@mikeboring1293]

lol spencer we have fired 3 this week, I’m guessing they think they live in a the weather is perfect area here in stark,Ohio. I believe the weather records for April was 12 days with no rain,and my is turning out the same.

[@ginac7640]

I work as a domestic cleaner in the UK, I took on a customer, and for a few weeks I kept finding cotton buds under furniture, under cushions, even under the microwave. I asked why she had "misplaced"so many around her home, she admitted to placing them under items in the house as a,"test",recommended by a friend of hers, to see if I was moving items to clean, why didn't she simply ask me, I never returned after that day! Seems a small issue, but you have to be trusted in your employment, not be set silly "tests"to pass!

[@Eric-1701]

@Nathan Melia umm... Not trusting someone is inherently "personal". Your implication is that they don't trust based on past circumstances. Someone else not being trustworthy should not be my problem. They may have a "right" to not trust me, and I have a "right" to not put up with it.

[@OswestryGrey]

You made the right decision. Some customers are just not worth the effort. At present there is more work than there are people to do it. You can afford to be choosy.

[@Eric-1701]

@Nathan Melia I don't have an ego about it, nor is my ego fragile. People are "allowed" all kinds of thing, that doesn't make it right. I chose to believe the best in people until they prove they can't be trusted. I am glad I don't live a life where I have to suspect that people are not trustworthy and are out to do me wrong. I am proven right FAR MORE OFTEN than I've ever been proven wrong. Have a nice day sir.

[@unclealansyard5176]

Just another thought from my experience as a crew manager when I worked for a high end company in Atlanta. We would get requests to do maintenance visits all the time from clients for holiday parties, events etc. Most of the time they gave us one to two weeks heads up. Most of the time the owner and I would tell them we would adjust their visit for that week or add on extra visit for a small fee. Most of the time I would do it myself or have our small enhancement crew do it so the regular crew could stick to their schedule. The route I had for 5 years, I only lost very few accounts. We found it was easier for us to make money by trying to keep the clients we already had vs the risk and cost of new ones. But most of our accounts was high percentage of the revenue for our division. But we had flexibility with multiple crews and personal so we can do that so from your prospective as a owner operator your limited in that sense. Plus like most have said you will fill that revenu up and fast no doubt. Did he communicate he wanted his done for Easter ahead of time? Or was it just him thinking you could work that week in the rain and weather lol. It's hard to let go a long time customer like that. I felt there should have been better communication ahead of time. Maybe going forward in your contracts. You could state * if you need your property service for a holiday, party or other event, please advise 2 weeks prior so arrangements can be made depending on weather forecast *

[@AnitaSouthall]

great advice 👍

[@rwamchubb7977]

I love your work. I sure wished you were closer to Pittsburgh I'd get my landlord have you do this place.

[@ciaraclarke1488]

A great bunch of lads being a big family Together happy Easter to all

[@Tbird1549]

Sorry to hear you lost a customer but they were being unreasonable! Great job by the crew! Thanks for another terrific video! Wishing you and your family a very Happy Easter!

[@michaelbeelby1995]

Wrong way to think about it....He didn't lose a customer....The customer lost a reliable service that they had used for years.

[@edwinsemidey1992]

That is the way it is work and help each other,

[@OuradventuresGU]

Team work makes the dreams work! good to see you partnering with others and TQ sharing the donuts is always a great bonus!

[@marciacahoon2545]

Happy Easter Shawn & Savannah! Great job in spite of the weather, and Thank goodness for friends & family that can help you out when yo need it! It was fun to watch!

[@wildone2213]

You know it's cold when the mulch is steaming

[@KISW1]

Roller coaster ride of the landscape life. Lose one, gain two.

[@edpitcock3344]

I will be interested in a follow up video if that guy calls you back in a couple weeks. Thanks for the informative videos. 👍

[@dustinackley9963]

Happy Easter!! That's what it's all about!! 👍

[@bobbywills9487]

Sean, go to the boot store and pick yourself up a can of mink oil for them boots. Should help keep them feet dry on them rainy days.

[@shelleyzaragoza2195]

Happy Easter 🥚🐇. Nobody can snap a finger to end the rain to sunshine. If you can do it then the ground will stay wet. You lost a customer but there is another new customer in the wings. The word of mouth around town this old customer might have trouble finding a new customer. If he does it might cost him more money for his landscaping. You are all doing a great job on the wet days.

[@michaelnussbaum6635]

Was not the best day for mulching but got it done. As always had a blast. Dan’s commentary on how to spread mulch is priceless!

[@ronpeacock9939]

I don't miss that weather from the Great Lakes region.

[@Gingerhomeandgarden]

I live in Indiana the weather is crazy ... you can't mow in the rain.. we have had snow,, rain... all in same day.. its nuts... some days it snows,, some days it rains,, high winds,, it just is what it is... No one deserves to be yelled at ... cussed at..

[@mariog440]

From experience don’t go back and service those customers! They disrespect you once, they’ll do it again!! I’ve had that happen to me

[@michaelschmidt3035]

It's awesome to have a family of landscapers y'all help each other out. The beds look fantastic thanks for the video and Happy Easter!!!

[@SpencerLawnCare]

Thanks Michael

[@amysharp7348]

I absolutely love you two.... I wouldn't take that ...thing... Back either onto schedule He might do that again.... Geeze. You all are too busy to Be puttin up with that anyhow!!! Keep plugging...

[@ayletthauki5023]

Praise GOD!! Don't let the DEVIL bring back that "OLD" MAN" TK would be Disappointed? Just Watched you HANDLE that Customer with GRACE!! So I Subscribed!!!

[@LiveFromLondon2]

To the people who say they have a waiting list. If you didn't have a waiting list, would you handle things differently? And try to keep the customer? Of course you would. So heres a brilliant idea. Try keeping the customer and for those on the waiting list, get another gang together. Make more money. Have more power. Take on bigger jobs. And if you say thats too difficult, then im not sure you are wired up correctly to be firing anyone.

[@tomdaly9040]

Hey shawn and TQ hope you guys had an amazing Easter and I hope everyone had a awesome Easter as well

[@rogerwixom759]

happy easter and it is great to see your dad doing so much better god bless you all

[@josephreid4364]

HAPPY. EASTER TO. BOTH. OF. YOU &. YOU'RE. FAMILY 🐇🐇🐇🐇🐇

[@troylazarus4102]

The customer should not have said the things he did, however, he had every right to be upset. If you are 4 - 5 days behind schedule that's not 100% to do with the weather and you know that. A customer of 4 years who pays his bill should have been taken care. Some contracts make so much money they wave off a customer here or a customer there because they're making money and don't see those customers as important. Customer service jobs are not just about a job, but how you make your customers feel. I've got over 20 years experience in various customer service jobs. I spent 12 years as a contract security supervisor. I have dealt with many, many, many, a-hole customers. A lot...LOT of them. But you bite it. You do what needs to be done to satisfy that customer. Others might be a little annoyed but that's better than losing a customer. And if you have a history of being behind... get better at that. Figure out why you're behind and fix it.

[@michaelmullins1290]

Happy Easter, Jesus is definitely risen in my heart. Next, I had a thought. You should've went and mown that yard. Put drainage ditches in while you were mowing. Lol

[@clevercloverlawncare5066]

Beginning of last season I was deep in K-Love mode, prepping a mulch bed, talking to the Lord, and not two minutes later, Satan, disguised as an arrogant real estate agent, REALLY tempted me. Sometimes he also comes like a thief in the day. He is Risen. ✝️🍀💚💪

[@kwells8807]

Maybe a little hack, put a tarp on the ground behind your trailer that way any spilled, mulch, sand, topsoil...what ever, lands on the tarp & not on the street or parking lots.

[@MrTitans83]

nothin but rain and few days this wk of rain smh i live in northwest ohio and by far one of worst spring in a while that we had gotta give you guys and girl credit working the rain

[@Dobi714]

I fully support the decision and stopping his service. That being said you can't fire a customer, he hires you not the other way around. I know its semantics, but still the grammar of it all bugs me saying you fired him. You dropped that A-hole, not fired.

[@karengossett1475]

Really? You know what bugs me? People like you that needs to reply with negative comments 🤷‍♀️

[@Dobi714]

@@karengossett1475 That wasn't a negative comment, just a critique of verbiage. If you think that was negative you should hide your eyes from the rest of the youtube comments cause you're in for some shocking statements.

[@karengossett1475]

@@Dobi714 I am retired and watch these channels to restore my faith in humanity. I am grateful to them for a break from the ugliness of our world. I found your comment nit-picky and critical. He not only runs a successful business but does free lawn care to help a lot of people. Why did you feel the need to criticize him for his improper “ verbiage”? If you can’t say something nice..then just scroll on by.

[@Dobi714]

@@karengossett1475 Congrats on retirement, but when looking for faith in humanity the internet would not be my first place to search good luck though. I critique in an effort to inform and influence, there was no negativity to my statement. I also called myself out on it being nit-picky by saying its semantics. As far as the if you can't say something nice comment... well you should take your own suggestion there.

[@karengossett1475]

@@Dobi714 Thank you for the kind words on my retirement. 🙏❤️

[@edwardkane3237]

A pitch fork or better yet a bedding fork is the only way to fly when your spreading mulch. Nice thing about a bedding fork is that works great for loading mulch in the wheelbarrows too. We have like 6 bedding forks for when do a mulch job. One of them stays in the truck for loading and we use the rest of them for spreading.

[@rhondaholmes7977]

HAPPY RESURRECTION DAY ✝️ Blessings too you and your family 💚

[@ericholdsworth6611]

I really hate when people pile mulch up to high on tress, stunts their growth and can kill them.

[@jessel8833]

Lol, this time of year you get so many calls & so many complaints bc everyone wants it today. You have to show patience & calmness to not get emotional or overemotional. Hard to find enough people to meet the demand up front (hence bringing in good friends sub-contracting when you're in need of a little extra set of hands - scratch each other's backs). Getting new employees comes with a whole load of tough issues & training & a lot of hiring/firing to find the really good worthwhile ones. Tough to say no to customers, but sticking to your list & doing the best you can is a great attitude & approach. It's just what you have to do. Granted -- since our business is constantly fighting weather & racing to get jobs done before the "next holiday," I try to reach out to folks beginning of a busy week or as early as I can; to ask -- who is hosting a gathering, or desperately needs a cut. If they are long-time, or loyal customers & giving you good business, we will switch up routes a little to accommodate whoever needs us, within reason. Again, everyone wants their cut or mulch or CleanUp on time & yesterday -- But, being honest with people with as much advance notice as possible (within limits of this business) & trying to hit the clients who really need you first, goes a long way. People appreciate that (just a thought, for when things are crazy busy). Sometimes you can push off a commercial lot or someone else who just doesn't care as much (especially if you contact them & explain situation ahead of time as well. Pushing them until next week, allows you to get to & keep customers worth while) -- But, we all have clients who just don't care about you or your family -- "You're hard workers -- who do awesome work!" Until you can't meet some unreasonable request & then, "You're trash & replaceable" -- not the clients you want to work your tails off for. Those people are really tough to not retort emotionally & waste your breath on. Just got to move on & keep tackling the next ones. Good work guys!!

[@geraldinegailjavier7064]

I like the way you have another company help you out and you will help them out also.

[@patrickmcg9075]

Y’all did one hell of a good job with that mulch.

[@dianagilles7204]

You did the right thing in firing that customer. You can't allow people to treat you like that.

[@justpalms9978]

What customers don’t realize is that they are very easily replaceable! It’s a thousand times harder for them to find a good contractor then it is for us to find good customers! Some one gives me an ultimatum, I say have a good day!

[@durmonkee]

customers act like losing their business is going to break you

[@debbietabares4680]

Count your blessings you have rain....we’re in a bad drought in California.

[@aportgirl]

Love you guys. But please wear masks when you are shoving dusty garden filler of any type. I’ve lost several friends from lung damage from just a couple years. You are doing it weekly. Please take care and keep up the wonderful work.

[@brucebaker4462]

That black mulch looks great.

[@jefferymitchell9574]

Nice teamwork amongst competitors. That steaming mulch looks like you're spreading asphalt.

[@jefferymitchell9574]

At least you didn't wake up to snow like we did again. In S.W. Michigan.

[@terrancesnyder9323]

Good morning & God bless you all

[@jangw1954]

Honestly is the best policy… it’s a good thing to deal with them politely..

[@Josejose-rb5fm]

Wow this hard work and that rainy Happy Easter Spencer family and thank you that guys he's come to help 🙏🙏🙏🙏🙏🙏🙏🙏🐇🐇🐇🐇🐇🐇🐰🐰🐰

[@janesynnot7446]

Love seeing you all work together. Wishing you all a Happy Easter.

[@pauljones5348]

U r a nice guy with class. !!

[@southaussiegarbo2054]

When they call you an SOB I'd reply with "my mother is not a dog" 🤣

[@jeffreyprezalar220]

If they pay you good money,more than relateable customers,than you try to accommodate them if not you made the right choice.A tip for the edges,don't use your foot use the back of a flat head or bow rake.

[@brianspurrell3348]

I completely understand where you are coming from. Not the same industry but the same mentality. I do CAD Dwg's for contractors and private clients, my clients don't want to pay for Licenced Architect's or Licenced Engineers for preliminary design work but want the same time line results as the big firms. They still have to pay for the professional stamps at the end of the project but think I can do the same work for half the price because I do not stamp, then make unreasonable requests. You are right some times you have to fire the client before they ruin your reputation. Your Canadian friend, fan. Love your videos. Keep them coming.

[@fnzypnts]

That stinks about grumpy customer. We're in Missouri and we just couldn't get our lawn done. Then had to wait to dry some so we don't leave tracks in the yard. I just got my first mow done when usually it's prob at 3 times by this point. Luckily my neighbors understood because we were all in the same boat. It's kinda silly to get so worked up about it.

[@artiep6358]

Just woke up Monday morning here in Northern Illinois close to Wisconsin. We have an inch or so in the grass. None on lots

[@billfeldman3234]

Good JOB you All Looks Nice!!!

[@bradklingensmith]

I miss the old days with landlines. I used to tell people to hold for Mr Tone and just hang up on them.

[@albe013]

Nice job Good to see that other firms and people will help and give there time when you need them too it looks rather wet there its been a funny few months here in Chesterfield,Derbyshire, England have been cutting grass since the middle of January but had a cold stormy Feburary but since then not been to bad also I work on my own and can only take on work that I know I can do on my own all the best