How biographies are helping patients and carers connect - People Fixing the World, BBC World Service

With US hospitals and care homes seeing fast turnovers of staff, many clinicians don’t get the chance to learn their residents’ backstories.
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This can lead to patients feeling isolated and misunderstood. Meanwhile, staff miss out on valuable insights which could be incorporated into treatment plans or used to make someone’s hospital stay more comfortable
But a start-up called MemoryWell is working to fix this by hiring professional writers to create short biographies of residents that get pinned up on their walls. It’s helping staff personalise care for patients and it’s led to valuable points of connection at what can be a difficult and lonely time.
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Reporter - William Kremer
Camera - Jason Nelson
Producer - Richard Kenny
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