How do I unblock my washing machine pump?

  Рет қаралды 551,554

Bosch Home UK and Ireland

Bosch Home UK and Ireland

Күн бұрын

This video demonstrates how to unblock your washing machine pump if your appliance is not pumping out water as it should. Releasing the residual water and removing obstructions in the filter should solve this problem.
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Пікірлер: 101
@HighTen_Melanie
@HighTen_Melanie 5 жыл бұрын
This tutorial was EXCELLENT. I had the the E.18 error message On my 3.5 year old washer/dryer machine after it failing to complete a wash/dry cycle. It has been making some very loud noises. Everything was dead easy to follow. The inner cap is slightly stiff but was easy to remove with a little force. A lot of water came out the hose but that was to be expected. It was basically clogged with hair and dust and looked like a giant fur ball the size of a ping pong ball. Just ran it on the Delicates/silk “eco wash” without clothes or washing powder and it seems to have completely resolved the problem. I can now happily cancel the engineer that I booked saving me £100 call out charge.
@Louc72
@Louc72 4 жыл бұрын
I was wondering how I was going to manage for the next month until I could afford a repair to my machine, and now it's working perfectly after a five minute pump unblock/clean! Thank you!
@pablobrad100
@pablobrad100 3 жыл бұрын
Can I ask, how did the fault manifest itself? Was your machine getting hot? Did it not spin? What was the symptom?
@LordMizo123
@LordMizo123 3 жыл бұрын
If someone stubbles upon this video and you are also a broke college student, who doesn't have the tools or the money to hire a plumber. What you can also do it to attempt to tilt the washing machine with a friend or yourself and twist the cork at the same time. Worked for me and I was able to remove the blockage with out going trough this huge deal of disassembly and reassembly. Thank you for the video though, hope this helps anyone else!
@jamescollins7085
@jamescollins7085 2 ай бұрын
Huge deal? This was a very simple video to follow.
@lisamayo2118
@lisamayo2118 4 жыл бұрын
Thank you!!! This was fabulous!! I was able to drain the washer and clean the filter all by myself - no repair guy needed! It turns out that having half a zipper and a hair pin in your washing can mess up the machine :)
@wandawizard5605
@wandawizard5605 4 жыл бұрын
This is a godsend in these current lockdown conditions.
@bihterkosdereyel7989
@bihterkosdereyel7989 2 жыл бұрын
Excellent tutorial. Thank you very much, you have saved my day! Machine is working perfect.
@tomaspotok
@tomaspotok Жыл бұрын
You just made my wife very happy! :) Thanks.
@BoschHomeUKandIreland
@BoschHomeUKandIreland Жыл бұрын
We're glad to hear the video helped you resolve your issue! - Brett
@SeanRegan01
@SeanRegan01 2 жыл бұрын
This is excellent advice. But several people said on here said they couldn't unscrew the filter. It's not a big problem to resolve. Sometimes an object left in a pocket in something in the machine can end up blocked between the hose and the filter stopping the filter from turning. (In my case a tiny screwdriver 2" long). It can be sorted with just basic tools. First as shown drain the water from the machine. Best to disconnect the machine and turn off the water. Depending on how much room you have you may not need to disconnect the hoses. Remove the little round filter cover. You need to unscrew all the screws that secure the filter housing and remove it and those that secure the pump. Then tip the machine backwards at 45 degrees and lean it against an adjacent kitchen unit. Undo the two tiny screws under the front panel near the feet. This will allow you to pull the bottom of the front forward about five inches without totally disconnecting it. Jam something between the left hand edge of the front panel and the side to keep it in that position, I used a rolled up towel. You can then get your left hand in from underneath, (careful, the edges of the cabinet are sharp) and your right though the hole in the front and with a pair of pliers undo the spring clip that secures the pipe from the drum where it's attached to the pump. You'll then be able to fish about in the pump body through that socket with a finger and remove anything that's stopping the filter from turning. Any money you find is yours! This will allow you to unscrew the filter, check for lint, give it a good clean and ensure that the pump impeller blades turn freely. You can use the end of a ball pen to turn them Putting it back again is quite easy, although re-attaching the hose to the pump is more difficult than removing it. You must be sure it's securely attached before reassembly. Youll be having to do this by feel. You need to replace the end of the emergency door release in it's socket in the front of the pump housing. It's just a long plastic strap you'll find ending up swinging about behind the pump when you've disconnected it. It should only take fifteen minutes at the most. (Yes, I've had to do it twice with our machine, having left something in the pocket of some chinos!)
@alexaar4951
@alexaar4951 13 күн бұрын
Thank you! This is so helpful. Unfortunately me and my sister couldn't do this method and brute forced it. We are very lucky it didn't break haha. We will try this next time!
@denissheehan9777
@denissheehan9777 3 ай бұрын
If you can't remove the blockage after this video then try what has worked for me.First ,turn off the power.Tilt the machine back so you have enough clearance to get underneath.A flashlight comes in handy.There is a spring clip connecting the drain pipe that can be removed with a pliers or vice grip.Take off the pipe and you will see the blockage or feel around for whatever is in there.Be careful with your fingers as you may need to turn the drain cover at the same time to loosen the blockage.Hope that helps.
@stephentruong90
@stephentruong90 2 жыл бұрын
I had the towel on the floor and the water coming out the filter overwhelmed it. I’d much prefer putting a tray to catch the water but that god forsaken flap is in the way.
@SeanRegan01
@SeanRegan01 2 жыл бұрын
The flap will detach.
@user-lo8ib9um7z
@user-lo8ib9um7z Жыл бұрын
Excellent demonstration
@user-qd4in9nz5v
@user-qd4in9nz5v Жыл бұрын
Unfortunately they don't explain how to unblock the machine when it is blocked "upstream" from the filter. You know if this is the issue if the water draining out of the rubber hose is very slow or none when there is water still in the drum. If you have this problem (I did-hair), DO NOT, shove something up to clean the blockage. Whilst it can work you risk puncturing a hole in the black rubber outlet hose (as I did). The part is cheap, but it means a few more days waiting for the part to be delivered (they don't allow pickup). Instead, lay the machine on its back and there is a service panel that needs a couple of internal torx screws removing and a couple of clips. From there it is relatively easy to remove the black hose and unblock it.....
@brownbreakfast
@brownbreakfast 4 жыл бұрын
Tfs. I was able to put this advice to good use and now my machine is working again.
@impaleds
@impaleds 10 ай бұрын
Elastic treads combination with lots of hair to the impeller needed to be removed in my case, since I never put a light into the impeller i didn't notice it before, since I do a regular clean of the debries in that space. So make sure to check if something is stuck around the impeller, in my case i'm changing the machine since its old anyway and the pump is fried from that hair and elastic treads mess.
@thirstymente2699
@thirstymente2699 3 жыл бұрын
How to check impeller is moving freely? Should we on the machine?
@ianwood5572
@ianwood5572 4 жыл бұрын
The video says 'carefully clean the filter' but does not show what this means
@jodiewilliams528
@jodiewilliams528 5 ай бұрын
Is turning off the water supply necessary? I haven't seen it mentioned in other tutorials. Thanks!
@ghosty8193
@ghosty8193 11 сағат бұрын
Any idea why the plug for the drain hose will not budge?? It’s like it’s been superglued in 😭
@maurichems1119
@maurichems1119 3 жыл бұрын
Oh thank you so much…this saved me today..
@cajens99
@cajens99 4 жыл бұрын
You say make sure the propeller spins freely - but how do you do that?
@user-nz6qb1wj4s
@user-nz6qb1wj4s 4 жыл бұрын
When u start washing your clothes....
@djfirkins
@djfirkins 4 жыл бұрын
You can manually try to spin it with a long thin object, like a pen or screw driver.
@chamenepancho8504
@chamenepancho8504 4 жыл бұрын
so helpful 🙏 Thank you so much 🥰
@paulabbott4900
@paulabbott4900 5 жыл бұрын
My machine was making horrible noises but I followed the instructions and found about $0.43 of change in there. Now works perfectly.
@HighTen_Melanie
@HighTen_Melanie 5 жыл бұрын
Paul Abbott Good to hear! You are lucky with the money, mine only had a giant hair ball!
@dee1nesh738
@dee1nesh738 3 жыл бұрын
Oh my goodness this saved my pocket today thenk you
@Amin_Raven
@Amin_Raven 6 ай бұрын
Thank you very much , it really helped🤩🤩❤️
@BoschHomeUKandIreland
@BoschHomeUKandIreland 6 ай бұрын
Hi, We're glad to hear that! DO let us know if we can assist any further! Thanks - Craig
@kaye5755
@kaye5755 5 ай бұрын
Fixed it! Thanks.
@anthonyjanes9973
@anthonyjanes9973 3 ай бұрын
brilliant thanks
@sindhushruthi3676
@sindhushruthi3676 4 жыл бұрын
Hello, in my washing machine that down small round door is unable to get close. I opened and cleaned as you said now I can't close the small round door. Please anyone help me to fix this issue. I'm worried if it got damage i don't know how much I need to pay... I have extended warranty also.
@hurtugudugul
@hurtugudugul 5 жыл бұрын
Thank You
@seriouslyaye
@seriouslyaye 4 жыл бұрын
Shame my filter cap is stuck and won't turn
@laganritam5636
@laganritam5636 4 жыл бұрын
Same, did you fix it yet ?
@seriouslyaye
@seriouslyaye 4 жыл бұрын
Lucky it was still under warranty so there's an engineer coming on Thursday to fix it
@xuliganhka
@xuliganhka 4 жыл бұрын
Ours is stuck too! It turns 90 degrees to the left and that’s about it.. don’t want to force it :(
@nissostein
@nissostein 4 жыл бұрын
@@xuliganhka same here. I'm afraid it will break if I force it open... Any ideas?
@luketannous
@luketannous 4 жыл бұрын
The material inside is likely stuck in the filter avoiding you to turn it more than 45 degrees. I have this problem. Unfortunately it's a mission depending on the watching machine type. With some washing machines you can deface it and get into another part that allow you to remove the materials jamming the filter cap. Hope this is helpful.
@Umer_Chaudhry
@Umer_Chaudhry 3 жыл бұрын
Thanks it’s working now
@debbieharber6550
@debbieharber6550 Жыл бұрын
My washing machine is full of water as nothing has drained ..using the emergency hose will that completely drain all the water from the machine because if it does I’m going to need more than a washing up bowl or is it just a small amount in the hose ..
@BoschHomeUKandIreland
@BoschHomeUKandIreland Жыл бұрын
Hi, thank you for getting in touch, yes the hose will drain all the water from the machine, as it is the manual drain hose. - Kieran
@HectorRodriguezN
@HectorRodriguezN Жыл бұрын
Hi, what if the impeller is not moving correctly? I see it might have caught some hairs, can a user remove the impeller or does the whole pump need to be changed?
@BoschHomeUKandIreland
@BoschHomeUKandIreland Жыл бұрын
Hello, thank you for getting in touch, and we're sorry to hear this. If this is the case there may be an issue further back that may require a replacement part or an engineer visit, but we would not be able to advise without inspection. - Thanks Brett
@harrysmith-ox5ir
@harrysmith-ox5ir Жыл бұрын
Pls what is the plastic lever on the top right of the door i removed this part and i dont know what it is?
@BoschHomeUKandIreland
@BoschHomeUKandIreland Жыл бұрын
Hi, the plastic lever/tag located on the top right of the filter is the emergency door opener. Thanks Charlotte.
@lukeshiel5080
@lukeshiel5080 Жыл бұрын
Worst design just leaks all over the ground and underneath
@yolly1746
@yolly1746 2 жыл бұрын
Thank you so much my machine is working 👍🏾
@katerynachorna7737
@katerynachorna7737 Жыл бұрын
Hello, I will appreciate if someone can advise. I have 500 series washer and dryer, (we moved recently and didn’t use for couple months our washer)we installed today and after first and second washing cycles the water underneath came out. I cleaned the pomp as recommended in video. Do I need to do anything else to resolve and avoid this problem?thank you
@BoschHomeUKandIreland
@BoschHomeUKandIreland Жыл бұрын
Hi Kateryna, Thank you for contacting us. We would advise to check the connections with the appliance are correct, and if the problem persists, we would recommend an engineer attendance, to look into this for you. Thank you - Emma
@bubu84pl
@bubu84pl 8 ай бұрын
My filter cap is stuck. It opens only 1/4 and gets stucked. What do I do with that?
@BoschHomeUKandIreland
@BoschHomeUKandIreland 8 ай бұрын
Hi, I am sorry to hear this. This could indicate that there may be something caught in the filter from the inside. I would suggest an engineer if you are unable to remove it. You can book this online at www.bosch-home.co.uk/customer-service/book-a-repair-online or alternatively call 0344 892 8979 to book this with our customer services. I hope this helps. Thanks, Mandy.
@sarisohanpaul5276
@sarisohanpaul5276 2 жыл бұрын
I have just tried this and did find a safety pin and some other bits in there but I am still getting the E18 error. Please advise.
@BoschHomeUKandIreland
@BoschHomeUKandIreland 2 жыл бұрын
Hi, thank you for your message. If the E18 error code is still coming up after cleaning out the pump, please check the outlet hose is not kinked. If this does not resolve the issue, an engineer would need to inspect the appliance. This can be booked online via the link below - www.siemens-home.bsh-group.com/uk/customer-service/repair/book-a-repair-online Thanks, James.
@sarisohanpaul5276
@sarisohanpaul5276 2 жыл бұрын
@@BoschHomeUKandIreland Hi thank you for your response. I tried going through it again and it worked! Thank you so much.
@BoschHomeUKandIreland
@BoschHomeUKandIreland 2 жыл бұрын
Hi, So glad to hear it's all back up and running, should you need us again, please don't hesitate to get in touch. Take care, thank you - Emma
@petrovsimon
@petrovsimon 3 жыл бұрын
He removed more money than my net worth.
@jurassicmatt2796
@jurassicmatt2796 7 ай бұрын
What if the propeller doesn't move freely?
@BoschHomeUKandIreland
@BoschHomeUKandIreland 7 ай бұрын
This would imply a blockage, in which case a Technician would be required. Thanks - Craig
@cabbasan1476
@cabbasan1476 4 жыл бұрын
My filter cap won't unscrew
@djfirkins
@djfirkins 4 жыл бұрын
EDIT: replacing wrong link below.... If the filter cap is stuck, DON'T FORCE IT! You'll risk breaking it. It usually means a small object like a coin, hair grip, etc has made it's way into the filter and is blocking the cap. In that case, here's a great tutorial on how to remove the actual pump, disassemble it and get out the trapped object: kzbin.info/www/bejne/qanPq2Ogq7WDn5I
@kostiantynkostiuk550
@kostiantynkostiuk550 3 жыл бұрын
@@djfirkins the link provided does not actually show how to disassemble it
@djfirkins
@djfirkins 3 жыл бұрын
@@kostiantynkostiuk550 Ooops, I copy-pasted the wrong link. Just edited my previous post with the correct link. Good luck!
@m1a2i3t4
@m1a2i3t4 Жыл бұрын
No puedo girar el tapón mas de media vuelta. Está demasiado duro.
@BoschHomeUKandIreland
@BoschHomeUKandIreland Жыл бұрын
Hi, I'm sorry you are having difficulties turning the filter cap. If the issue continues I would have to suggest yo contact your local Bosch service center. Thanks Charlotte.
@chellztheaviator
@chellztheaviator 4 жыл бұрын
I couldn't get filter out It's very hard to unscrew it Kindly support me with a better solution and I am waiting for it
@emilieharel742
@emilieharel742 4 жыл бұрын
Same issue here
@colinbrant8457
@colinbrant8457 4 жыл бұрын
Same, doesn't unscrew, plus to pull it out and turn upside down is a major operation, why is it so hard to clean the filter? The Bosch dishwasher filter is so easy to clean I do it every few days, but the washing machine seems intentionally difficult.
@djfirkins
@djfirkins 4 жыл бұрын
EDIT: replacing wrong link below.... If the filter cap is stuck, DON'T FORCE IT! You'll risk breaking it. It usually means a small object like a coin, hair grip, etc has made it's way into the filter and is blocking the cap. In that case, here's a great tutorial on how to remove the actual pump, disassemble it and get out the trapped object: kzbin.info/www/bejne/qanPq2Ogq7WDn5I
@ljubisazecevic4913
@ljubisazecevic4913 4 жыл бұрын
@@djfirkins thanks
@freestyler6001
@freestyler6001 Жыл бұрын
why the filter cannot be opened ..i mean i cannot ...it just stuck
@BoschHomeUKandIreland
@BoschHomeUKandIreland Жыл бұрын
Hi, If the filter is tight, it may be blocked or have a water suction lock. Try draining the water out through the hose first, then push in and turn anti-clockwise (not just 90deg, keep turning). Thanks - Craig
@marinw2113
@marinw2113 Жыл бұрын
@@BoschHomeUKandIreland hey this method doesn't work. Is there any other way?
@BoschHomeUKandIreland
@BoschHomeUKandIreland Жыл бұрын
Hi, thank you for your message. Apologies, if the filter is stuck we would recommend contacting your local customer service for further assistance. Thanks, James.
@aakashj.6297
@aakashj.6297 5 жыл бұрын
My machines filter cap wouldn't turn at all
@ragadosman9960
@ragadosman9960 5 жыл бұрын
Same
@HighTen_Melanie
@HighTen_Melanie 5 жыл бұрын
You have to turn it anti clockwise and with a little force. It should come out easily. To replace turn it several times clockwise and it will make a loud click back into place.
@djfirkins
@djfirkins 4 жыл бұрын
EDIT: replacing wrong link below.... If the filter cap is stuck, DON'T FORCE IT! You'll risk breaking it. It usually means a small object like a coin, hair grip, etc has made it's way into the filter and is blocking the cap. In that case, here's a great tutorial on how to remove the actual pump, disassemble it and get out the trapped object: kzbin.info/www/bejne/qanPq2Ogq7WDn5I
@chinthalatanujavalli9984
@chinthalatanujavalli9984 4 жыл бұрын
It was very tieght
@RobinSingh-iz9we
@RobinSingh-iz9we Жыл бұрын
I am not able to unscrew the filter cap and now it broken
@BoschHomeUKandIreland
@BoschHomeUKandIreland Жыл бұрын
Hi, we're sorry to learn of this issue. If this cannot be removed by hand, this will need an engineer to attend and assess. - Kieran www.bosch-home.co.uk/customer-service/repair-service
@sulay6761
@sulay6761 5 жыл бұрын
Why i can not open it?
@aquariusgirl6933
@aquariusgirl6933 5 жыл бұрын
Same here
@macinzu74
@macinzu74 5 жыл бұрын
Same :(
@HighTen_Melanie
@HighTen_Melanie 5 жыл бұрын
You have to turn it anti clockwise and with a little force. It should come out easily. To replace turn it several times clockwise and it will make a loud click back into place.
@silasjpalmer
@silasjpalmer 4 жыл бұрын
Mine was stuck, until I used a pair of pliers (with minimum force required to make it turn, on the centre of the plastic filter cap) to turn anti-clockwise. It was pretty badly clogged, with hairpins, hairballs, lint and collar stays.
@djfirkins
@djfirkins 4 жыл бұрын
EDIT: replacing wrong link below.... If the filter cap is stuck, DON'T FORCE IT! You'll risk breaking it. It usually means a small object like a coin, hair grip, etc has made it's way into the filter and is blocking the cap. In that case, here's a great tutorial on how to remove the actual pump, disassemble it and get out the trapped object: kzbin.info/www/bejne/qanPq2Ogq7WDn5I
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