How I Handled a Disastrous 1 Star Review

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Mike's Car Store
8379 State Rd 64
Georgetown, In. 47122
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I am the owner of Mike's Car Store In Georgetown, In. We sell used cars near Louisville Ky and ship nationwide. we look forward to helping you. mikescarstore.com
Buying a Car Doesn't Have to Suck™

[@jdub1194]

Toys are on the way.

[@ChevyDude]

You are awesome 😎

[@mewregaurdhissyfit7733]

Just as a fan of the channel and The Dude, would you mind putting some stuffed Grinch plushies in that box too? I love those. I would do it myself, but I can barely afford rent as it is. I know some kids out there would LOVE a stuffed Grinch for a gift!!!

[@ChevyDude]

I’ll buy some for you!!!

[@jdub1194]

@@ChevyDudeI’ll send a few each week I can. May not be much but hopefully it’ll help give some children a smile.

[@donniev8181]

​@@ChevyDudethat would be like blaming a tire salesman for a flat a year after he sold you a tire.

[@markwilliams6785]

You went way above of doing anything for this person. You didn’t have to do anything based on the time frame. You’re a good person.

[@leeslawnservicesllc3775]

The customer drove the car around for 15 months before issue’s happened nah he’s on his own. He probably didn’t even do maintenance on the car while he had it.

[@Vicos]

You don't know what kind of maintenance the customer did on the vehicle and if that had anything to do with a cylinder misfire. Just like you don't know whether Mike's "inspection" failed to catch worn sparkplugs and one of those subsequently failed and lead to the problem.

[@leeslawnservicesllc3775]

@@Vicos dude there’s no way u drive a car around for 15 months and then make a complaint if there was any issues they would have happened immediately after they purchased the car especially a transmission leak I working cars before and I know for a fact a leak shows up immediately

[@Vicos]

@@leeslawnservicesllc3775 Totally not the point! You tried to diminish the customer in everyone else's mind by suggesting that it was probably his fault for not doing any maintenance. I called you out on that point and that point alone.

[@leeslawnservicesllc3775]

@@Vicos it’s on the customer to go get the car checked out before they even buy it.

[@IzaguirreC]

@@Vicosuse vehicles have no warranty and are sold as is, with no warranty. It’s the customers job to do their due diligence and have the vehicle inspected.

[@ericstockman662]

As a consumer, I don't pay attention to the rage filled one star reviews. I pay more attention to the two or three star reviews for a more grounded idea of what I'm getting into.

[@saleens330]

I view everything as a whole. If you have 20 reviews and 10 are 1 stars…definitely avoid. But 20 reviews and 1 maybe 2 reviews that’s a 1 star..I’m going to read but definitely won’t factor in.

[@michaeloliva3759]

Who buys a 15 year old car with 160,000 miles and blames the dealer when something breaks almost a year and a half later? Two years ago I bought my daughter a 2014 Subaru Forrester with 143,000 miles for $11,500. It’s been a good car so far. It now has almost 170,000 miles and I’ve paid around $2000 for repairs since I bought it. I don’t blame the dealer. I would definitely buy from them again.

[@DefinitelyNotYouThankGod]

I feel ya man! I’ve owned many businesses.. getting that 1 star review makes your stomach sink…

[@gtjosh99]

Literally nothing you can do about it, and I encourage you not to worry about it. As long as you have your paperwork in order and it is signed accordingly, that will help protect you. That and continuing to be open and honest with your clients and always try to do the right thing. Most people realize things will happen in the used car business, and the overall experiences are excellent at yours. You do not need to worry about any of this. The only thing you can do better, is when you get to own a Chevy Dealership, you actually get me the cars I want this time around! Lol… Years ago I tried to get my hands on a ZR1 3LZ from you and it couldn’t happen. Was super disappointed, but that stuff happens. Currently waiting on my Z06 allocation locally here in Indiana as well. Will probably be another year or so. But I COULD have been in a ZR1 if you took care of me years ago 😂😂. Great job with the content, keep it up 👍. People see you have a great dealership and care. And that is the most important thing.

[@markh.6687]

Mike, you run a dealership far more ethically than a HUGE number of new or used vehicle dealerships. The average dealerships wouldn't even care about the customer or the one-star real review. And in this case the customer still likes you and your people despite being unhappy with the vehicle itself. Even the one needing a trans pan gasket a few days after the sale, whether at customer expense or not, still supports the customer by getting it taken care of with a minimum of hassle. So keep on keeping on.

[@powermoveschris9891]

Anytime we get reviews like that, without warning, we definitely always reach out and remedy the issues. And a part of that is for them to update their review and share the full experience even the fact that we remedied the issue. It doesn’t have to be a five star, butdefinitely require people to update the review because usually it’s something that wasn’t given the opportunity to fix before hand

[@Papolucho702]

15 months later? No. He’s on his own.

[@jimowens381]

I cant believe someone would have a complaint against the dealer 15 months after the purchase on a 15yr old car. Completely unreasonable. I bought a '12 Honda Pilot from a large dealership in Carmel. One month later i realized the extra keys they gave me did not work. I called the salesman and left him a message. He never even called me back. The local Honda dealer wanted $90 apiece to program two keys. I'll pass on that. But the fact that the salesman never even contacted me says alot about him

[@mannyg2566]

Wow. This guy goes far and beyond any dealership. You didn't owe that guy anything

[@jerrylester8063]

Love your vedios, I wish more dealers were like you. I hate buying a car, but you make it seem more pleasant

[@anthonysourdiff1835]

People can't expect to have no problems with a used vehicle especially over a year after you buy it. I normally buy used vehicles with about 30000 miles on them and run them for about 7-8 years. I know to expect something to go wrong.

[@brianjohnson3833]

When you buy a car with 170000 what do you expect things can go wrong. But to wait for 15 months is ridiculous. That's a cheap shot to give him one star!!

[@kabloosh699]

Continue to do what you're doing. Don't let this stuff drag you down.

[@howardgore9807]

You a good soul person. You can't solve all the older car issues unless they don't have a mechanic to answer or help the problem. You can give your advice or know someone else in the business to help for a solution.

[@brianhurley8617]

Enjoyed the video. Will be send toys again this year. More content brother!! Where you been? 😊

[@moedollars7050]

There are a lot of New Young car buyers out there. It's easy to blame you when they don't take the time to learn how to maintain their new car purchase. I think it might me a good idea to maybe have your mechanic do a car maintenance video series on how car buys should properly maintain their cars. Might help them in the long run.

[@Raider19582]

Any used vehicle can go bad at any time. It may be the next day or years later.

[@Devildoc512]

Wow!! That is a great story.

[@mexicanspec]

I didn't hear you say when the issues came up on this Toyota. Was it right after purchase and he took 15 months to write the review or did they come up recently and he thinks you should warranty the vehicle forever?

[@16190john]

I wish we got a couple videos a week about what he’s getting in and what’s sold. I was waiting like three weeks for content. I know he’s super busy but I love watching these videos. Super fun

[@briantracy1324]

It's a $10 valve cover gasket allowing oil to leak around the #1 plug... it happens on every toyota with those miles.

[@ericwillingham2066]

I wish the car lots down in Alabama would be this nice bud, I ain't never seen one be that nice

[@hehjr47]

I would like to avoid these issues. I'm preparing to buy a vehicle and was wandering where I could find your checklist.

[@jaymzbristol9057]

You're doing an excellent job man don't change a thing. You guys already go above and beyond with your car point checks I know it's way more than normal dealerships do and you only can find so many problems at the time. Cars are very unpredictable and you know that

[@2StallGarage]

Good video, we'd buy from you guys without worry & with realistic expectations and ability to handle issues ourselves appropriately.

[@timothyputzke1250]

Now am aging myself. In February 1977 I purchased a 1973 Ford Mustang from a local Ford dealer. I traded in a 1966 Ford Mustang. Yea I know what your going to say. Anyway, it had a 30 day warranty. This was in Minnesota. We got warm enough to try the AC with the warranty still active. No cold air. Brought it in and was told they would take a look at it. It needed a new condenser. They wanted me to pay for half the cost of the repair. I gave the okay, not knowing what it would cost. Got the repair bill in the mail. It was a shocker. I went in to talk to the salesperson. They were to busy to talk to me. After three trips, two hours later with a showroom full of customers I made it very vocal why I was there. They had a change of heart and said I didn't owe them anything. I guess the old saying is true, " the squeaky wheel gets the grease." Enjoy your videos and best of luck. Have a happy and safe Halloween.

[@yogib37]

Having a Misfire is not that big of a deal, First change the plugs and swap out a ignition coil or just put it in a different plug and see if that is the issue. Basic troubleshooting skills. It is easy can be done at home. Get a OBD 2 scanner to clear codes

[@milkman1026]

Some peoples sense of entitlement just outweighs any common sense they should have. It’s a part of customer service and those people can only help themselves, but they never do or will. I think you handled the situation appropriately given the circumstances. I don’t think people realize the importance of the “AS IS” paper they sign when buying a used car.

[@tomasso883]

Probably next the oil ring has scored the cylinders due to lack of maintenance, then it will start burning oil.

[@sjgoff]

I bought a used car from a dealer and on my way home (after about 2 hours of driving) the alternator died. Was it the dealer's fault? NO! I bought the car as-is and even signed a paper that I was buying the cars as-is with no warranty. I replaced the alternator and went on my marry way. News flash: Cars break.

[@markh.6687]

" 'Cos things 'break', don't they??" -- Monty Python's Flying Circus, "Army Protection Racket Sketch"

[@NancyWatkins-i6c]

Did you know that during your video over your right shoulder there is a signature from a sale of a 2018 RAV4. How coincidence of the situation but real. Have a good day.

[@gdkaiser]

At the mileage the vehicle has, its most likely a coil that’s failing, that’s a normal wear part, as are spark plugs … after 15 months how can he expect you to be responsible for the vehicle? And if the issue was as soon as he bought it, why did he wait 15 months? Something is just not adding up…

[@anthonyslazas6413]

He trying to get you to fix the car would be my guess. 15 months he's out of gas!

[@williamwagner7959]

As a customer that has left one star reviews, always call. I am more than happy to changed the review or wrote a new one. Even if their was nothing done but I came to understand your point of view.

[@Boobtube.]

Just listening to a customer and letting them vent first before you respond is always the best way to handle things.

[@joraw1]

People are just lonely and want attention . You gave it to him Hope he is happier now

[@paulnoble5627]

Kids these days seem to be able to google everything but what an as-is sale means. Somehow that knowledge is elusive. Maybe put a QR code next to the as-is statement in the contract that links to a website that explains as is sales. Maybe a statement such as: to learn more about as-is sales scan this code. May not work in all cases, but can't hurt either.

[@ChevyDude]

I love this! I wrote is down as I’m going to be doing my car buying tips and this for sure is a great one!!

[@WalterStrait]

Offer a free 6 or 9 month inspection telling them that it is to give them a heads up on the condition of the vehicle, gives you a chance to document how they are treating such vehicle !

[@danielparrish5438]

Did you offer to sell him an extended warranty ? would the warranty taken care of the problem if he had purchased it ?

[@charleskline2002]

My wife and I both drive older Chevy vehicles hers a 09 suburban mine a 05 2500 Duramax, she gets frustrated with her truck having to be worked on and money spent to fix and repair problems she has 180k miles on it things are going to start to wear out plain and simple. My Duramax has 125k miles I just bought it private sale and we’ve already had to fix a few items like fuel lines nothing crazy it’s something you have to do on a 20 year old vehicle and you’ll never be able to make everyone happy. Im lucky to be mechanically sound enough to do some work myself but things we take to shops for are expensive sure but I still can’t replace that vehicle for cheaper especially at the cost of cars today!

[@jordanreyes8880]

Don’t tell any Toyota people that one has an issue!

[@Neroi21]

I wonder how many miles are on that 15 month rav4 now hmmm

[@Ray00069]

People need to learn that they’re buying a USED vehicle NOT a NEW vehicle. 😂

[@jaimebaca9439]

Young people don’t know how to handle tough situations anymore. Parenting

[@chanvirghuman3046]

I had a 2014 RAV4 it also misfired but all I had to do just replace the plugs and then it was back to normal don’t know why he had to make a big deal about it.

[@gwillis01]

In my trivial opinion, a few people are just mean trolls who refuse to be happy or content.

[@jameselam8407]

Greetings Chevy Dude...While I am not currently in the embroidery business, a good part of my job history was in that field. Over the years of doing that work, I became a great student of it and learned what looked good and what didn't. During this entire video, I couldn't help but to look at the logo on the left chest area of your shirt. I think whoever embroidered the shirt used a wrong method of stitching for that shirt material...a satin stitch. While that stitching looks good on more durable material, it doesn't translate well to lightweight; makes it look bunched up and puckered. With that being a Nike shirt, you paid good money for it and it's shame to have the embroidery look sloppy. I'd be have to help with any questions you may have concerning embroidery. With that being said, you have a great business, and in church vernacular, you have an awesome ministry with Keys to Empower. Keep up the good work :)

[@septsixquatredeux]

Soooo did you sell the Edge at 12,345.67 yet ?

[@tomasso883]

You had to hear the vvti rattle, it just does not happen overnight.

[@mph5896]

Guy should have it looked at before he grenades the engine. If the engine is rattling, it could be a loose timing chain tensioner or chain. A $40 tensioner could save an engine.

[@ssj2camaro21]

The part isn't the problem. It's the labor

[@mph5896]

@@ssj2camaro21 Toyota uses an external tensioner. 2 nuts, it slides out, slide a new one in and turn the engine backwards a few degrees. Its 30 minutes if you are REALLY taking your time.

[@DGFJR123]

Aside from this video, WHERE IS THE C8?!?!??!?!? We've waited like all summer for an update, or did I miss that video lol

[@ryan_torres]

I feel like you should have episodes of Judge Judy playing where people are trying to sue others for buying a defective used vehicle while people are waiting for paperwork to be done. She always sides with the seller that has a signed contract lol.

[@thebeddoctor4273]

You can't make everyone happy. I got a 1 star review that said product is too expensive. The funny thing is they bought the product. If it was too expensive why did you buy it lol. And he was very happy with the product.

[@bearkoenig7336]

Hey dude !! I have a problem buying a car.. may need your help.. my wife of 46yrs needs a handicap van.. she has Parkinson, MS and fybermialga.. if you could find something, please let me know.. thank ya brother...

[@hfdewees]

Don't think that customer is being fair... especially with no prior communication. You should definitely comment back on the review. I always appreciate it when I see a response on a review. The way a company owner/manager responds can also be telling.

[@LJones69]

Hey Mike, I was wondering if everything was still good? I’ve notice that you’re on,y putting out videos every 2 to 3 weeks when it seemed to be weekly if not a couple times a week. Just curious is all….

[@bigoledave5718]

No matter how well you check out a 15 year old car with high milage, there are 15 year old parts that are going to fail when they have had enough. Just because they were good a year ago doesn't mean they are going to last another 15 years.

[@wanted-33]

I really don't think there is much more you can do Mike. Sadly, some people will have high unrealistic expectations. Just like the customer that drove a 160K mile vehicle for 16 months, and thinks a problem that pops up is still you fault. That's life brother, you did your best.

[@jamesfronte8318]

Hey Mike, great video and I love your candor and humility. I have an unrelated question about Kia of Muncie in Indiana near Ball State University. I just bought a new 24 Telluride SX Prestige X Line from Lucas Boehm there and was wondering what you think of this new car Kia dealer. It was for MSRP and the $199 doc fee plus my Florida TTL. Near Jacksonville and St. Augustine, the Kia dealers want at least $5k over MSRP plus a $1k+ on various taxable dealer fees. I don't understand why more people don't look outside their home area to buy a new vehicle. I am thinking of becoming a car broker as I love the business and your videos inspire me! Thanks for all you do. James Fronte

[@johnarnold5579]

I can’t do this always follow you will give a good toys for tots. Can’t fine the link

[@ashleydavis1011]

I agree with others in the comments that this situation was completely on the customer. However, if you really want to improve post-purchase communication with customers, you might consider creating a 90-day customer satisfaction survey. Have it auto-texted 75 days post-purchase, and if the customer fills it out, they receive a discount on their first oil change and tire rotation from a local mechanic. Obviously, you’d have to work this out with a local mechanic, but it would give you the opportunity to ask customers how they feel about their cars reliability, which will arm you with good data to ensure your inspections are working well. It’s also a nice added bonus for customers and gets them started on a consistent maintenance schedule at a reliable mechanic your dealership already trusts should you ever be asked to intervene on a goodwill basis for an issue.

[@Timothy-NH]

I disagree, that is not a legit 1-star review. Customer stated the problems were immediate, yet never contacted you once about it? Then 15 months later leaves a 1 star review? That's just wrong. Also, he's only left two other reviews, both 1-star reviews. I put zero weight on reviewers who only ever post negative reviews.

[@pantellica5151]

Some people are just legitimately impossible to please.

[@othelwilson861]

Mike I think you do good by customer s keep doing what you are doing

[@carlosquintana6930]

I always say, when you buy a used car You are buying somebody else problem.😂

[@maxxedout2020]

I read mileage doesnt matter on the internet. Ive never owner a car with that many miles that i paid more than 500 for.

[@DevilDog0351]

5:21 It’s right there. 3” down and 10” right of the electrical socket. 😂😂😂 Rich Kersner 2018 RAV4 Very Happy 8-20-22

[@stackenali7059]

That's 2018

[@brianwoodard82]

2008, not 2018…

[@dave1956]

You could have told him to pound sand, but you didn’t. I’d buy a car from you in a heartbeat.

[@brianciofani4698]

Buy RAV4, expect RAV4 problems. Chevy Dude is solid though. Wow.

[@oleradiodudea.m.4735]

Cars are like life insurance. If you are young and healthy getting the coverage is no problem. If you are old and high mileage you may not be able to get it and if you do it's expensive.

[@tomasso883]

Cylinder 1 misfire is easy to diagnose and fix.

[@saleens330]

Depends. Sparkplug vs broken valve spring….both hard? No. But is one cheaper and easier..definitely.

[@HondaDriver2023]

When you buy older and higher mileage vehicles you assume risk. I don’t care how well maintained the vehicle was or appears to be. It’s the unknown. There is nothing wrong with older and higher mileage vehicles but understand the risk involved. Mike here runs a very honest business and is as forthcoming as possible about what he sells. Not sorry in the fact that if you have drove a vehicle for a year and half with no issue or failed to report any issue earlier then it’s on them not on. Mike and his team. Try and help but in a limited capacity.

[@blackericdenice]

Privilege people feel they should be able to buy used cars without a warranty and still get a warranty.

[@RobertCiampa9112]

Selling low cost used cars is difficult. Customers are on a low budget and looking for a bargain with unrealistic expectations.

[@dafreak117]

Customers being customers...

[@jasonroberts5746]

I'm assuming you allow a customer to take a car to their mechanic to get an independent inspection. If that's the case, then the customer assumes all the risk on anything going wrong. Helping a customer out if something breaks in the first few days is a good business model.

[@saleens330]

Customer assumes all risk no matter what. Especially if no warranty is implied.

[@TomDavisVideo]

"Legitimate" might not be the best description. First one star from an actual customer, perhaps. But it's legitimacy can be linked to the question - "Is it justified?" - which in this case would make it not quite "legitimate"

[@kingrexmma4387]

Update on the vette please!

[@micmichael]

How was the car for the last 15 months

[@toms7280]

Strange how some used car buyers believe the used car dealer is responsible for every design flaw and part failure on the used car that sat on the car lot for a week or two.😂😮😊

[@Vicos]

Maybe when you brag about your umpteen point inspection and boast about your customer service week after week, a buyer might assume they're getting a really good vehicle that has been properly checked out. It was probably a lot of money for the man and he was under the assumption he got a solid car, although it could also be as simple as a spark plug. In any case, when you sell high mileage scrap iron for a lot of money and brag about your inspection, you invite the possibility that someone is going to be disappointed if they have a serious issue down the road.

[@jaya.0069]

After 15 months they don't have a case in any court. Your point is mute!@@Vicos

[@bikealways]

I think it is the nature of the used car business that there are cars out there that will break. I would suspect that after 15 months, any car can have an issue-even a Toyota. That is the risk you take when you buy a used car.

[@user-tb7rn1il3q]

That era of Toyota 4 cylinders were not that good. It pays to do some homework.

[@disneyfan9099]

I dont understand how someone buys a 15 year old car and then gets upset when it has issues. It's 15 years old. Geez 😡🤬

[@DChamp56]

So hard to find an honest car salesman/owner... I know you realize you're the exception and not the rule Mike.

[@stovebolt448]

Some people just don't understand that it's a ....Used Car, not new......used ......very simple-very basic-almost embarrassingly easy to understand.

[@TJsVette]

I don't understand how he can write a 1 star review 15 months later... that is ridiculous and he should take it down.

[@PrisonerBlack]

Chevy dude pls say hi big fan since 2018!

[@cdcruizer05]

Says 2008 RAV 4 on the wall lol

[@Kenwood1990]

People want something for nothing .They want a new car but pay for used car .

[@alinatamashevich3354]

Let me guess, original plugs and coil packs. RAV4's just don't die. 99.9% of the time it is the OWNER, not the car.

[@saleens330]

You went up n beyond, more than most and you didn’t have to, for this man that bought something 15 months ago. Who knows if he even took care of it. Ppl have to understand that nothing of a vehicle is guaranteed. Years back, my parents bought a brand new Dodge. Even removed the plastics off the seats. 30 mins onto their way home it broke down. My ex wife bought a brand new gallant. Half way home it broke down. I can buy a used vehicle with 120K miles and now it has 260K. Zero issues. Nothing is guaranteed. If you want some sort of a guarantee then buy a car with a warranty. Then you can have a shorty cushy feel good. If that was my car and it had issues 15 months down the road, I wouldn’t blame anyone. It was probably its time.

[@johnsradios484]

A misfire after 15 months on a used car with over 100k ? That’s the definition of entitlement!

[@christos881]

I guess u need to provide unlimited year and mileage warranties for free. 🤣

[@wallyhuppert9077]

Next time talk about what's going on in the used car market and what prices are doing

[@robertb289]

You can't make some people happy

[@Soundlogic40]

It’s really hard to understand how the customer having a position like that. I get that he’s upset that the car cost $11,000, but that’s not your fault, that’s the economy. Can’t please everyone.

[@tedlipkin4742]

Bring the car in the shop and check it out and try to come up with a resoultion. Try to always make customers for life. It sounds like the customer is reasonable and possiblity you can work on the repair and save him.

[@badtoro]

You must be the customer. No way after 15 months should any shop be on the hook

[@tedlipkin4742]

@@badtoro The idea is to make something negative to something positive. It doesn’t hurt the dealer to bring the car in and take a look at it. No one is saying the dealer is wrong, but why not bring the car in and see what it is and try to fix at reduce cost. Used car customers are different than any other customer they spent a lot of money on the car and having issues and just don’t know what to do. He should try to help the customer and work it out.

[@idahofur]

I don't know about your area. But the area I live in people never leave reviews unless it is a bad review. People would come in and say. You been in business for 20 years? I only see 1 and 3 positive reviews for say the year 2019 (can't remember the last time we got a bad review.). So we started asking to have people leave reviews. That solved the problem.

[@TheRoyalautogroup]

Congrats on selling a 160k mile 15 year old car for $11,000 😂 Sounds like $5k