Did you all know about these ways to contact Meta / Facebook support? 👀 We really hope this helps!
@SimonWYHuang Жыл бұрын
I am in Toronto, but all I'm seeing on the support page is just some basic information. I saw the ticket submission page last week but now I don't see it anymore...
@Highseasonco Жыл бұрын
@@SimonWYHuang Interesting. It's only ever worked fine for us so I don't really have any suggestions aside from trying the second option in the video - C
@walterwertz6267 Жыл бұрын
I tried both options and I'm still having issues with getting a person. Can you share an email address that they reached you from? Looking at all the comments, it appears the directions in your video didn't help anyone.
@Highseasonco Жыл бұрын
@@walterwertz6267 We contacted them via the chat option, there was no email address, it's a live conversation. We've always had access to this and people have been pointing out that it doesn't seem to be the case for everyone else.
@SpecialWarfareAirmen Жыл бұрын
DOES NOT WORK
@ListRightMedia6 ай бұрын
Doesn't work for me, they disabled my ad account for literally no reason and I cant contact them at all about it, there arent any options anywhere. Literally the worst company ever
@劉坤煥Sun5 ай бұрын
Are you a victim of disabled/hacked/deactivated account? And you need help recovering your account, the method in this video is pointless . I got my account back with the help of *Mediatech03* Reach out to him if you need any help!!!...
@stevenfoulger60665 ай бұрын
I'm having the same experience now. My business account just got hacked via an ad so the hackers also had my credit card number and was making extra charges so I had to cancel the card and get a new one. They changed my business name to a number and removed me as administrator so my page is pretty much gone. Was talking to Meta once on chat and they said they'd open an investigation. They emailed me a couple of days later saying they found no evidence of a compromise and no further action would be taken. Tried to chat with them again, but they won't answer. I do have a few screen shots that indicate my case. Not only that, but it now says I have an outstanding balance of $94.45 (for a $15 ad) on my ads account that needs to be paid before they will reinstate my account, and I have no idea how to get my page back.
@skelter3 ай бұрын
I agree with you. They violate so many basic principles. I have been wasting my time trying to get help with them for 10 months.
@karenmarsh2103 Жыл бұрын
Don't give up. Keep hammering Meta. It took 7 months and over 45 requests from me to the support ticket (for updates) to finally get my business account back. My ad account is still restricted due to me refusing to pay the hacker's ad dollars spent (and which Meta said I was not responsible). So another 4 months now trying to get that cleared up. You must stay on them again and again and again. Send a complaint to California Attorney General - they responded to me and sent letter. Send a complaint to your own Attorney General. Then go to a place like People Clerk and send a demand letter. Do not stop. Don't let Meta's poor service win. They always say their "internal team" is so busy working on your issue - but it is not truthful. Just keep hammering them. We need to get loud.
@mixtcustoms Жыл бұрын
its not even letting me send my request to recheck on why I got disabled. ive don't go against any guidelines and they just randomly banned my account. won't let me send support tickets
@topdogk9services601 Жыл бұрын
how did you get the help??
@karenmarsh2103 Жыл бұрын
@@topdogk9services601 I was RELENTLESS. I refused to be ignored. But now I am still fighting them to remove fraudulent charges.
@karenmarsh2103 Жыл бұрын
I did send a demand letter, contacted two attorney generals. Constantly sent follow up emails to Meta.
@rickykusuma1550 Жыл бұрын
Hi Karen, I have a same problem you. My Ads account has been hacked. I have already reported to Meta, and they admitted that my account was compromised. The problem is they didn't clear my balance (there is still unpaid balance spent by the hacker). They had promised to fix it. But it's already been a month, and the balance hasn't been reset. What surprised me was that I had just gotten an email from Meta in which she stated: “Based on our initial investigation, we don’t believe there is evidence to suggest there was a compromise.” I was so shocked. What should I do? I'm not living in US, so I just can only send email to them. Thank you.
@TheEXGamemaster Жыл бұрын
I think the real issue here is Mark laying off all his employees. There is no real support or help because no is there at HQ. He fired everyone. I feel like the next step for him is to just shut it all down
@TheMagicCrafter3 ай бұрын
Hey you!
@silkyflower3188 Жыл бұрын
The fact that Facebook’s Customer Service is basically nonexistent for the consumer tells me that they really don’t care about their customers because they think that no matter how ticked off people get, the majority will keep using them. However, there IS something that both consumers and businesses can do about this. As individuals, we can avoid clicking on ads within Facebook, because Pay per Click ads are seriously where Facebook probably makes the majority of its money. Businesses can help put Facebook in its place by not placing ads on there to start with. Not clicking on the ads is honestly quite easy. If I see something on an ad on Facebook that interests me… I look it up in my browser manually (it’s actually easier to avoid scams that way).
@Highseasonco Жыл бұрын
Whilst I share your frustrations at times, I think most of us forget that they have 2 billion + users across their platforms and to manage that with live humans is next to impossible, hence there not being many options to get in touch. With Meta Verified, that seems to make more sense and the feedback so far I've heard has been mostly good. - C
@silkyflower3188 Жыл бұрын
@@Highseasonco While I understand your point, there are certain things for which they *should* have live people to deal with things. Like hacked accounts. Also, yes, they have over 2 billion users… but that’s worldwide. They should have staff in each country they operate in to manage certain user problems for the users of that country. That would break it down a lot. China, India, and the US are the three largest countries in terms of population, but Facebook isn’t really accessible in China, and in India, the digital divide is still very much a thing. The upper and middle classes have internet access, but many people in the lower classes don’t even have electricity or basic facilities, never mind a way to access the internet. So, among the top 3 largest populations, the majority of Facebook users are American, and 330 million, while still a lot, is a great deal smaller than 2 billion. If they have the ability to censor posts to fit their political agenda, they should have the ability to manage actual account-based problems for users. The solutions you proposed *might* work for people with business accounts, but they are useless for basic users. Meta doesn’t even have a way for consumers to contact a live person for its other divisions, which are far smaller! They are a business. They have an obligation to their stakeholders. And the biggest group of stakeholders by far is the consumers.
@markthompson7985 Жыл бұрын
@@Highseasonco Meta has tons of money - they buy companies to BURY them for god's sake! I didn't 'forget' they have billions of 'users', but it's all the more reason for them to have a support system in place. If not, the U.S. Congress will see to it they do -- Zuckerberg buys himself out of many troubles. Kinda like you are making money off this FAKE video. This doesn't work except for a tiny, tiny number of people. You could change the title of your video to reflect what it's REALLY about, but noooo, not when there's money to be made!
@donnaboyd623211 ай бұрын
And I still don’t know what I said that resorted in 20 hours off of Facebook
@donnaboyd623211 ай бұрын
It seems to be that way, doesn’t it?
@charlesfh3496 Жыл бұрын
For everyone wondering why you can't access live chat support: You can only get that option once you have created a business account and run at least one add with the bare minimum fee. Meta does not offer free help. They only help people that give them money. Another way to get your disabled account back for free is contacting your local AG but it's a process that could take a couple of months. That's all you can do
@Highseasonco Жыл бұрын
That may be the new rules, it wasn't always like that. At least any businesses who have ran ads can access support this way. The other way is via Meta Verified - C
@VenezuelanChic96 Жыл бұрын
How does one get at least one ad for a very low fe then ive never done this
@bradyadler6672 Жыл бұрын
What’s an AG?
@charlesfh3496 Жыл бұрын
@@bradyadler6672 attorney general
@marfur9 Жыл бұрын
Well, as facebook's policy now states that a account disabled for 30 days or more gets terminated the AG approach would not be possible either
@LauraShelton-h8v Жыл бұрын
Hey! Someone hacked my Facebook about 2 years ago and the immediately changed the email on the account. Since then I have not been able to access this account. I just got an email saying that I will no longer be able to advertise on that account. Do you have any ideas on how I might be able to get back into that account or get in touch with someone to make sure that someone isn't using my information to sell things? Thank you in advance!!
@Highseasonco Жыл бұрын
Hi Laura, did you have two-factor authentication turned on? If you did, it'll send you a text with a code that'll get you back into the account. And here is the FB Help page that should have some avenues: facebook.com/help - C
@NotAmoosed Жыл бұрын
They must have changed it because now it just gives you help articles, either that or the option is only there during normal business hours and not nights or weekends. Some how a business account was opened under my FB and i requested a review over 6 months ago and they havent done anything. It was made by someone in russia and now i cant use meta business for my page and stuff because this person got me restricted
@Highseasonco Жыл бұрын
Hi, it seems that the options are for those who advertise a lot, something we didn't know when we made the video as they've always been available for us. I don't have an alternative solution for your situation except for continuing to reach out via their Help pages. Best of luck! - C
@denigrif3 Жыл бұрын
@@Highseasoncohow about if you've used Marketplace to sell? I did alot of this..received emails from fb to consider sponsored ads..but never did.
@cobaltblu41967 ай бұрын
@@Highseasonco I think that's just a clear sign to stop using facebook. or any other Meta owned products.
@UrielX1212 Жыл бұрын
Really a horrible company. So hard to talk to.
@Highseasonco Жыл бұрын
It's not easy, I imagine it's due to logistics and how they'd realistically serve 2 billion users - C
@prisonisinourminds80709 ай бұрын
@@Highseasoncothey need to hire more people then
@Highseasonco9 ай бұрын
Not sure that'd be humanly or fiscally possible, hence their current system - C@@prisonisinourminds8070
@Oliver_18008 ай бұрын
KZbin serves many people as well but they are much better with resolving issues.
@Highseasonco8 ай бұрын
That's actually a fair point - C@@Oliver_1800
@momsmug820 Жыл бұрын
I facebook got locked and I received email from Meta, how does it looks that the email I recieved is from Meta? Are they really asking picture for verification?
@Highseasonco Жыл бұрын
Hi, it's unlikely that it's legit, they don't ever ask you for photos/ID via email, always via the app. If it's legit, it'd be sent from a Meta email address, the scammers are pretty obvious. - C
@greenacreswomen320210 ай бұрын
Hi! I run a Facebook page and instagram account for my job, but they won't connect to each other. It will let me connect them, but not confirm the connection. This means it won't let me post from one account to both. When I followed the links you provided it took me to my personal accounts account center and didn't let me talk to an agent. Any other insight for me on how to get in touch with meta? Or any suggestions for me to try?
@Highseasonco10 ай бұрын
Hi! So if this didn't work, your next best bet would be to pay for Meta Verified and have one of your personal accounts verified so you can get access to their premium support. Good luck! - C
@haileemckenna7 ай бұрын
I have the exact same problem!! Did you end up finding a resolution?
@jennifergercak9909 Жыл бұрын
I cannot get to the live chat option. No matter how many times I go around in circles it just keeps sending me to an article list. I still don’t know what I did to break their policies!
@Highseasonco Жыл бұрын
Interesting, it could be something to do with your ad spend according to some of the other comments, but that's not verified. Another option is to pay for Meta Verification and get access to support from there - C
@shanehutchinson6350 Жыл бұрын
@GregSpencer-xh3lx this looks like a damn scam. You didn't even mention the issue, you just typed "this issue". You should know that makes it obvious you're lying.
@chrissherlock4190 Жыл бұрын
If your situation is like mine, it was a hacker, not you, who violated Facebook's community standards.
@AsceticFocus Жыл бұрын
Meta Verification is a joke. I have it but their support is clearly run by bots and NOT real people. You can tell from how it just ignores what you write and go back on their promises.
@denigrif3 Жыл бұрын
@@Highseasoncowhat link do you pay for this? The thing is, I'm using a no name fb account to even try reaching them..isn't this a problem as this account is not my original hacked account I can't access.
@titmando1199Ай бұрын
Really says something about the company when he lays off people - then only gives real assistance to people who have paid for ads not the millions upon million of other users who have issues.
@EDeanCole Жыл бұрын
I am so angry I am verified on both Facebook & Instagram and the feature to speak with support does not show up for me .
@Highseasonco Жыл бұрын
Did you pay for Meta Verified? I don't know if the notable verified accounts get access to support, I've never seen it mentioned. BTW the other comment was a spammer/scammer, just ignore them - C
@jaywagner64702 ай бұрын
There needs to be very large protests at every Facebook office around the world. They have shielded themselves from accountability. We have the ability to make them accountable and to change but we have to organize
@ginamendello2612 Жыл бұрын
I find Facebook support useless when it comes to complicated issues. I had a clearly obvious hacking issue and despite my pleas to escalate the issue, they just wouldn't. I have to keep opening different support tickets in the hope of getting a support agent who actually can ready what I'm sending them.
@Highseasonco Жыл бұрын
I'm sorry to hear that, Gina, hopefully it's something they're working on. - C
@matthewp.5900 Жыл бұрын
Any advice for a hacked Instagram?
@askmeagainplease Жыл бұрын
Gina, I’m having a similar issue. Their support is useless. I had a hacking issue and it was very clear. They gave me a new page and basically gave the hackers full access to my business page. It’s super frustrating dealing with Meta. They’re a horrible company!
@samanthaallam1125 Жыл бұрын
me too
@kristensargenti60 Жыл бұрын
This just happened to me. They hacked my page which was linked to my business account where I had "boosted" ads and it was linked to my PayPal. My PayPal was just hacked, I disputed it and within 5 minutes, they found in favor of Meta in, even though it WASN'T ME. I'm ready to cry. I feel violated and helpless.
@jlcmarble8722 Жыл бұрын
that link always ends up for me at a genetic feedback form.. never to any chat options
@Highseasonco Жыл бұрын
Wow that's super surprising, I don't know what else you could do unfortunately, it's only ever taken us to the chat option. - C
@eliseanderson7968 Жыл бұрын
@@Highseasonco same for me. They suck and should be ashamed of themselves for putting people through all of this.
@KATECAMERON-zq6gy7 ай бұрын
What if your account is disabled because it was hacked? How do you contact someone?
@劉坤煥Sun5 ай бұрын
Are you a victim of disabled/hacked/deactivated account? And you need help recovering your account, the method in this video is pointless . I got my account back with the help of *Mediatech03* Reach out to him if you need any help!!!...
@JohnnyCashRevisitedYT5 ай бұрын
It's impossible. My friend's page got hacked and Facebook have done nothing. They can't be contacted about this, and it's been over a year. My friend lost his business over it.
@nathanspeiser5 ай бұрын
@@JohnnyCashRevisitedYTsame with my moms acc, it is scamming people actively and there's no way to stop it. So disgusting. Awful platform
@priscillasilva46663 ай бұрын
@@highwaytruckdrivingschool3414
@jaywagner64702 ай бұрын
@@laylonipenny3445 bro stop trying to take advantage of someones horrible situation by also scamming them.. geez
@Digital_Hustler1 Жыл бұрын
In both links, I'm just getting Articles. I'm not able to talk to fakebook live chat
@Highseasonco Жыл бұрын
Hi Pramod, it looks like it might only be available in North America from what folks are saying in the comments, unfortunately. We didn't realize as we'd always been able to access it. - C
@bodylifetransformations52 Жыл бұрын
@@Highseasonco Im in north america and same issue
@Highseasonco Жыл бұрын
@@bodylifetransformations52 Interesting. Not sure what's happening, it's only ever worked for us, and it's been years - C
@uncledave8547 Жыл бұрын
@PeterHallPH Did you find a workaround? Cheers
@Akilan21 Жыл бұрын
@PeterHallPH what email did u send to?
@kiesmith084 ай бұрын
Thanks a lot. This helped me a lot. I wasnt able to contact Meta for 2 weeks already. And now I am just done chatting with the live agents, addressing my problem. This really saved me. Thanks again
@Highseasonco4 ай бұрын
Amazing, so happy to hear!! - C
@KelvinRoss-rh3wz4 ай бұрын
How
@victoriaglod830312 күн бұрын
I attempted to send my email to FB because the hack messed up my business pages. Apparently I did not have it quite right. The other odd thing is that I was going to send it today but while it was sitting and marinating the email address completely changed. Very strange. You sent me the address the other day but it disappeared on here.
@rydinger70513 ай бұрын
It kinda sucks arse that you gotta be a "business" account if you need support, especiaply if you need assistance within three to six months (that's how long I've been trying). User-friendly it is not. Holy shit.
@Highseasonco3 ай бұрын
You can pay for Meta Verified for Creators and access their premium support, even if you're not a business - about.meta.com/technologies/meta-verified/ - C
@Goldenebony3 ай бұрын
Hi there. If you actually need help to get your account back because you can’t do it yourself. I know a certified cyber security computerist who can help you 😊
@Goldenebony3 ай бұрын
Certified cyber security computerist whose name is simply spelt as *coherent recovery* is all you need to get this solved swiftly and successfully…
@Goldenebony3 ай бұрын
The steps these videos tutorial described didn’t work at all.. im testifying *coherent recovery* is the solution to every situations and difficulties all are having regarding social media accounts..
@Goldenebony3 ай бұрын
Recovery of lost accounts in general seems like a mole to *coherent recovery* . This video wasn’t helpful and didn’t work a bit. Their name is spelt as *coherent recovery* & are committed to getting lost accounts back...
@TheJackFlash2 ай бұрын
Had to get in contact with my state Attorney General's office in order to get a response from Meta. Facebook won't respond unless you have an army of lawyers. Literally nothing less gets a response from them!
@adeyday1Ай бұрын
What state? I tried CA and they said they couldn’t do anything. This is so out of hand, deleted my account out of nowhere for no reason
@zumatuckerАй бұрын
any updates?
@SufficientSpirulinaАй бұрын
That business website doesn’t look the same now. The second link may work. I’m waiting for a reply from them
@HighseasoncoАй бұрын
Hopefully it'll get you in touch! - C
@edb.w.chandler3399Ай бұрын
I am sick and tired of every time I try to add someone 5my Facebook META tries to tell me I don't know them! Best friends, old friends and relatives. Who are they anyway? BIG BROTHER?:My daddy died.
@7BloodfireАй бұрын
Love how those links aren't actually in the video info section as promised. :(
@HighseasoncoАй бұрын
Hey, they're 8 lines down under Resources :) - C
@martinkc129 күн бұрын
this does not work!!!! i clicked the link and it autogenerated me to the "appeal" page which my account has been stuck on since Aug 25th! my business is suffering because of this. PLEASE HELP.
@caresebrown3 ай бұрын
My account says it’s restricted but i checked and i have not advertising issues
@Highseasonco3 ай бұрын
Which URL did you check? facebook.com/accountquality?
@auntmishieАй бұрын
I cannot get any of this to work. All I am doing is trying to connect a facebook page to an IG page and it refusews to do so. In some places it says it is connected and in others it isn't. I am not computer illiterate but this is one of the most maddening things I have tried to deal with.
@HighseasoncoАй бұрын
If this doesn't work, the next best bet is to pay for Meta Verified for Creators and access their premium support from there - C
@dragon0913274 ай бұрын
I need to talk to someone, my comments keep getting removed for spam
@Highseasonco4 ай бұрын
Hi, the best bet would be to verify your personal account via Meta Verified for Creators and then access their premium support from there - C
@NirajanKarki-us8jgАй бұрын
I have payment issues. In payout settings it’s shows paid but i haven’t got payment in bank account.😢
@liveliteathletica4 ай бұрын
it doesn't work for me because the button is actually MISSING on that page!!!
@kenthocrew4 ай бұрын
Same
@shawnpicard2027 ай бұрын
I have no idea about ads and I could have messed with profile. But I'm not doing anything wrong.
@vicksonjey7 ай бұрын
Good
@劉坤煥Sun5 ай бұрын
Are you a victim of disabled/hacked/deactivated account? And you need help recovering your account, the method in this video is pointless . I got my account back with the help of *Mediatech03* Reach out to him if you need any help!!!...
@Almuhayya3 ай бұрын
I hope this program will develop further.
@NormaAbbott28 күн бұрын
I don't have a business account. My personal account was hacked and I cannot get back into my account. Now what do I do?
@ajax20mi35 ай бұрын
How could I talk to them for facebook market place?
@Highseasonco5 ай бұрын
Hi, if the methods in the video didn't work, here's the link to their Marketplace support: facebook.com/help/1713241952104830. If that doesn't work, then the next best bet is to verify your personal account with Meta Verified for Creators and access their premium support from there - C
@isaiahsarju9 ай бұрын
This actually helped me unrestrict my account. Thank you!
@Highseasonco9 ай бұрын
So welcome! - C
@omnamo202411 ай бұрын
WE are a small business and have lost our ability to sign in to our business page ~ how will we get help if we don't have access to our business account? Should we create a new business account?
@Highseasonco11 ай бұрын
Hi, what you could do is use your personal FB or IG account (if you can access those), pay for Meta Verified and access their premium support from that account - C
@Tele-gram-Scofield_Faulkner11 ай бұрын
So sad man 🤦♂️, for direct help
@markthompson79853 ай бұрын
lol! This whole comment thread has turned into spam for different people to help with Facebook! Facebook should itself have easy customer service though. The billions should be able to pay for an ELITE customer service platform. Instead - nothing! Makes zero sense.
@gillcoaching4 ай бұрын
I need to talk to someone as my ads account is disabled due to payment verification issue I submitted review but there is no answer to it. I don’t see any options about what to do. It simply says due to some unusual activity account disabled to run ads verify your identity. I don’t know from where to verify. There is no one to whom I can talk about this. Kindly help
@Highseasonco4 ай бұрын
Hi, have you tried this link? facebook.com/accountquality That can usually allow you to fix any ads issues - C
@gillcoaching4 ай бұрын
Yes it’s business support home now account quality is renamed as such. When I go to that page it takes me to payment settings but I can’t do anything as I m not allowed to make any changes. I requested review they said we disabled your account due to payment verification failure. One more thing I created ad account on my personal profile ads manager only what I see on yt it says first make business manager then run ads. It’s been many days no resolution. Can you help what to do now ?
@adesewamariam233 ай бұрын
Are you ready to get this situation solved right away ???…. I have an expert for it..😅
@adesewamariam233 ай бұрын
I was also in similar situation but the same expert helped me out… He is *Octagon fix*
@adesewamariam233 ай бұрын
This guy helped me get mine back. I never believed this could be possible but thanks a lot to him.. *Octagon Fix* dedication and might in doing this looks unreal but it works🎉..
@liviu.bosbiciu10 ай бұрын
Thanks man! It worked for me.
@Highseasonco10 ай бұрын
Love it, happy to help! - C
@adedokunemmanuel8874 ай бұрын
How
@sandywhat24294 ай бұрын
Locked out of account 😭 wtf
@drbdrbrobertdrbdrb10 ай бұрын
If your Insta account is hacked and all recover/contact details are changed, seems you are just screwed. No way to reach meta/insta support to reinstate your account. Anybody any clues how to get back in control of your account in this case? Cheers!
@Highseasonco10 ай бұрын
Best bet is to get a personal account verified by paying for Meta Verified (even if you have to create a new one), and then access their premium support from there - C
@mrmatrix6543 ай бұрын
If you’re also trying to get your account back and unable to get it back (because these yt videos failed to work and help center sucks) … Do you really need help with your account, to get it back ?? the *coherent recovery* is the way out.
@mrmatrix6543 ай бұрын
Their abilities to resolve issues with social media networks distinguish them from others. You’re the best *coherent recovery* keep up the good work.
@mrmatrix6543 ай бұрын
When doing mine, it just kept glitching on me while trying this video. But Jack made it work thanks *coherent recovery* I couldn’t get to the part of video selfie, meeting you was a blessing in disguised 🙏
@mrmatrix6543 ай бұрын
If you ask me how you’d reach out to them ? I’d tell you it’s via their website…
@dotcoms5 ай бұрын
Awesome, worked first time thank you!
@Highseasonco5 ай бұрын
Love that! - C
@sebastiant27205 ай бұрын
Please help me It’s not working for me what are the steps pls and the link
@Highseasonco5 ай бұрын
@@sebastiant2720 It's all in the description
@SkrillaTV Жыл бұрын
I was a Meta Marketing Pro for 2 years and I can confirm that this is an invitation only program. It was available outside North America but with Meta downsizing the program it will be fairly difficult to get into anymore.
@Highseasonco Жыл бұрын
Interesting. I never got an invite specifically to this that I'm aware of, but if that's the case then it makes sense. - C
@chrisinmadison Жыл бұрын
@@Highseasonco CJ makes sense. I don't think they send a formal invite, expect it's a passive invite wherein help is activated for your business based on algorithm used to deem your worthiness. If your business has a large following or runs a lot of ads, perhaps then an algorithm enables contact functionality for your business. Quite discriminatory. My business is small, and just starting to try to run ads on Meta, and the contact function is turned off for us so we can't reach any support at all.
@Highseasonco Жыл бұрын
@@chrisinmadison That could be it. I imagine they want to invest their resources in businesses that are investing in their platform, so while it does leave a lot of people out, I understand why they're doing it. Not optimal of course, hopefully they change something soon, many businesses rely on their platform so some sort of actual support would be key. - C
@vecomaweddings9342 Жыл бұрын
Hi! My business Facebook account was hacked. What is the best way to contact Facebook to get help? Please - I'm desperate!
@Highseasonco Жыл бұрын
@@vecomaweddings9342 Hi! If you sign up for Meta Verified for your IG account, you'll get access to support and be able to speak to someone about it all directly - C
@DenaZaman-gz7hy3 ай бұрын
Well explanation that's great 🎉
@Highseasonco3 ай бұрын
So welcome - C
@TheEXGamemaster Жыл бұрын
No there is no real way to contact them. The website is all kinds of messed up
@Highseasonco Жыл бұрын
It's always worked for us! - C
@TheEXGamemaster Жыл бұрын
@@Highseasonco Hi there, I need your help in terms of trying to get my Facebook account back. I have had an issue because of the Security code Facebook gives me in order to get back on but everytime I get "facebook security code error we are working on it and we'll get it fixed as soon as we can" vtw this is the same message I sent you on instagram
@samuelgaspar7926 Жыл бұрын
This what is appearing when pressing the link. “This program is not currently offered to all advertisers, but we're working to expand it in the future. Here are some additional resources that may help:” Have a a business account as well. It’s also giving me and option to “Connect with a Meta Business Partner” which states the following: “Meta Business Partners provide skilled support in everything from advertising to product sales. All partners are supported by Meta and vetted for excellence in their industries.” What am I doing wrong?
@Highseasonco Жыл бұрын
Hi Samuel, just to confirm, I went through the link myself just now. Make sure you're logged in to your FB account. Then you choose your ad account (I have a lot but I chose my personal account just to see what happened). I then selected my issue, and it gave me a solution but there was a button down the bottom that says Contact Support, which takes you to a form and an immediate chat (right now it's a wait of 2 minutes). So perhaps it's something to do with your account, I'm not sure what it could be seeing as it worked for my personal account. Maybe try from your personal account? And re the Meta Business Partner, reach out to them just to see what happens, reach out to them and see how they can assist. Sorry I couldn't help more! - C
@jlcmarble8722 Жыл бұрын
Any luck ? i nowhere to be found on my side
@SkrillaTV Жыл бұрын
I can confirm that this program is only offered to select advertisers on the platform. Unfortunately Meta recently announced that they are letting go most of the agents in program so it will become available to even fewer advertisers now.
@ericmorriscompany9648 Жыл бұрын
Thank you for this video! I have been locked out of m IG account for months and I could never find a way to contact a live person. Just follow all the help articles down to a dead end that is useless. Actually spent 20 minutes with a paeron and hopeful that the issue will be resolved shortly.
@Highseasonco Жыл бұрын
Hopefully this helped, good luck getting it all sorted, Eric! - C
@ericmorriscompany9648 Жыл бұрын
@@Highseasonco thanks for your reply. I actually have had numerous chats with Meta support. They can see that my account is active. The issue now is that they won’t assist. They keep telling me to log in to the account and turn off 2 factor authentication. I don’t have the app anymore nor the backup codes. They keep saying the same thing and don’t seem to listen to me. I also had a phone call from support. It’s just that they keep telling me that they cannot help. I seem to think they just aren’t willing. My thought is to keep contacting them until they get tired and finally get me in.
@glowithin Жыл бұрын
Hi, I have been locked out of one my IG accounts for 2 years now, and just got blocked from my current one (received a real IG message saying my account was compromised and I violated a policy giving my details to another to grow my account - never did! and to change my password, which I did, twice, and I have authentication on etc etc). I can't get any help. My Facebook was hacked years ago, and they never helped me... had to start a new one. I have non stop social media issues I feel like, which is why I feel it's such a waste of time, but need my IG account. If someone could please help me I'd be very very grateful!
@Rubmybootyandfeedme Жыл бұрын
update? Also how did you get in contact with an actual person?
@AlanByrne-jj4jq23 күн бұрын
Mate I need to contact Facebook urgent where is the link
@emmadavies1244 ай бұрын
My account has been hacked and they have changed my email address and my phone number so I can get the recovery code. They are advertising things and using my children's photos. I have reported my profile and their ads and Mt family and friends have but they reply saying they won't take action. I don't want them using my profile or my photos. They have blocked me now but still using my account.😢. How can I get Facebook to take it down, it's a horrible feeling of someone using my children's photos without my permission, it's fraud pretending to be me
@divineflameunion48484 ай бұрын
Oh my god, I have exactly the same issue😢 they created a story about some cryptocurrency earn 10000€ with my kids photos... Seems to be impossible to get my account back...😢😢
@Dinosaurusrex-i6l2 ай бұрын
Facebook is violating your rights. They do not care they are psychopaths. It is also a waste of time to try to talk with them. Best way is to collect all evidence of your situation and go to public privacy protection services or law enforcement.
@lizvelez62095 ай бұрын
This is terrible i have someone posting images of my 3 yr old son without my persmission ive already attempted to report them and when i provide the legal documents necessary and information when i submittit gives an error code and i need to soeak to FB ot META to get them down and report it
@Highseasonco5 ай бұрын
Definitely get your account verified and access their premium support from there - C
@eliseanderson7968 Жыл бұрын
Facebook is absolutely on my last nerve... My personal account was hacked 2 years ago. It took a year for them to approve my appeal and then when i got back in, my ads accounts were diabled as they were charged $400 on each and i owe and then my business page was completely gone but, you can still find it on facebook so, someone has to have ownership of it. I get it that things happen but, i have tried EVERYTHING to get some help and NOTHING. Its always a dead end and some automated BS> Any help would be greatly appreciated. I tried the video advice and it keeps taking me to the same page over and over with no help. ahhhh im going to lose it. Thanks and sorry for the rant but, im desperate.
@Highseasonco Жыл бұрын
Have you signed up for Meta Verified for any of your accounts? That gives you access to support directly and it's very likely your best bet - C
@champawattieramgopal3328 Жыл бұрын
I am having an issue with logging in. I can see my account if I log into my husband account. I cannot put Facebook on my new phone. I have no idea what to do anymore
@bobma6342 Жыл бұрын
My account keeps getting restricted for no reason. Today it's for 6 days.
@amandaclements8828 Жыл бұрын
THANK YOU! THANK YOU! THANK YOU! This worked.
@Highseasonco Жыл бұрын
Love to hear it, Amanda! :) - C
@marziapallotta494611 ай бұрын
These options do not work anymore I am afraid. Are there other new options as it has basically become impossible to get in touch with anyone from META
@Highseasonco11 ай бұрын
The best newest way to reach out would be to get one of your FB or IG accounts verified via Meta Verified (ie paid), and that will give you access to their premium support - C
@FMtheBand11 ай бұрын
Both of the links in the video took me to a useless "support" screen that did not permit me any options for live support. It's possible your video is accurate for some people, but that Meta allows larger advertisers access to screens that smaller fish can't get. My ad account has been blocked for more than a week. Meta support worked on the issue 3 days ago, sending me multiple form messages that they had unblocked it, to which I replied that it was still blocked. I finally got something that was a different response, but also claiming a fix. Well they solved *their problem*: the final message I got from support would not accept a reply. And now every time I try to open a new case, it says I already have an open case.
@Highseasonco11 ай бұрын
It could be the case that it's based on ad spend, but did you ever try this link: facebook.com/business-support-home/. It used to be /accountquality but they recently changed it, it should let you fix any issues. If that doesn't work, something else you can try is to pay for Meta Verified for one of your personal accounts on FB or IG and then access their premium support from there - C
@oiygfdxssfgg Жыл бұрын
My credit card was being overcharged by Facebook Meta and I could not contact them to resolve the overcharging. Visa gave me two numbers to contact them but no one is there to speak to. TERRIBLE CUSTOMER SUPPORT.
@oiygfdxssfgg Жыл бұрын
@smithadams8280 I think what Meta is doing is illegal, they give Visa their phone number for contacting them and no one is there. People are left hanging. TERRIBLE
@RylLiving Жыл бұрын
Same thing happen to me. Is there any update now in your end?
@denigrif3 Жыл бұрын
OMG I'd be so angry about that and I can see how this can happen! My accounts were fully hacked..I am thanking God right now I never left any form of payment or links on FB Ever! I guess I'd be claiming fraud with my credit card account and also with the government.
@mbfilmguy23 күн бұрын
I am experiencing a situation today where my account is behaving like it is in Facebook jail, but no indicators of such. All links to the support pages are broken, specifically for my account. Any guidance?
@NeilSpoonhower Жыл бұрын
thanks for posting, unfortunately it does not work. My issue is that while I have an agency, when I got a new phone it didn't recognize it and I can't access the code generator because I can't log in. These options all now appear to require you to login before you can submit the support request. I've tried my old phone, multiple devices, nothing works.
@Highseasonco Жыл бұрын
Hi Neil, ah right, that's a bit of a difficult one. I'm not sure where else you can go, if you have a decent amount of ad spend on any of your accounts then you could use these methods (we didn't know that when we made the video), or if you're spending on ads at all you should have an ad rep reach out. I hope you get it sorted - C
@avedal2333 Жыл бұрын
My problem is this; I go the the busniess help center via the business account, I press the "addtitional support" button, which forces me to log into my personal account, and then I just get bombarded with self help articles.... Horrible
@Highseasonco Жыл бұрын
Interesting. Best bet may be to subscribe to Meta Verified on Instagram and access support from there - C
@thomasarmando1437 Жыл бұрын
@@Highseasonco Verified is not available in the US to business accounts.
@Highseasonco Жыл бұрын
@@thomasarmando1437 Correct, I was referring to a personal account so that you can at least get in touch with someone - C
@Frameboy71Ай бұрын
Doesn't work for me. I have a business ID on Meta, but there is no way to actually chat with somebody or even open a ticket.
@HighseasoncoАй бұрын
It could be that your ad spend isn't high enough. Next best option is to pay for Meta Verified for Creators and access their premium support from there - C
@garyfarrell4076Ай бұрын
Hi there. If you actually need help to get your account back because you can’t do it yourself. I know a certified cyber security computerist who can help you 😊
@garyfarrell4076Ай бұрын
Certified cyber security computerist whose name is simply spelt as *coherent recovery* is all you need to get this solved swiftly and successfully…
@garyfarrell4076Ай бұрын
The steps all these videos tutorial taught didn’t work at all.. im testifying *coherent recovery* is the solution to every situations and difficulties everyone are having regarding social media accounts..
@garyfarrell4076Ай бұрын
Recovery of lost accounts in general seems like a mole to *coherent recovery* . This video wasn’t helpful and didn’t work a bit. Their name is spelt as *coherent recovery* & are committed to getting lost accounts back...
@shawnahmadi67903 ай бұрын
Whats the link ?
@Highseasonco3 ай бұрын
In the description!
@ThelmaJanet-d9w3 ай бұрын
Are you ready to get this situation solved right away ???…. I have an expert for it..😅
@ThelmaJanet-d9w3 ай бұрын
I was also in similar situation but the same expert helped me out… He is *Octagon fix*
@ThelmaJanet-d9w3 ай бұрын
This guy helped me get mine back. I never believed this could be possible but thanks a lot to him.. *Octagon Fix* dedication and might in doing this looks unreal but it works🎉..
@ThelmaJanet-d9w3 ай бұрын
*Octagon Fix* is a cyber security expert. Only him can look into this situation and get it back.
@safaedits__ Жыл бұрын
Can we contact them through meta store support?
@Highseasonco Жыл бұрын
You can definitely give it a shot! - C
@stephaniemcclure24859 ай бұрын
I’m at a loss,please help. Personal and business account hacked. I’m assuming all I do was changed as I can not verify anything to get logged back in. I tried submit the appeal with my drivers license and that was denied as well. 15 years of timeline and memories with my kids gone. 2300 followers on my business account gone. I don’t know what to do.
@Highseasonco9 ай бұрын
Hi Stephanie, the best bet is to verify your personal IG or FB account (whichever isn't hacked) via Meta Verified and access the premium support from there. That'd be the biggest opportunity to guarantee support - C
@heididelateja75734 ай бұрын
THANK YOU AMIGO!
@Highseasonco4 ай бұрын
So welcome! - C
@Sylvia614 ай бұрын
Could not connect. Thank you though.
@Highseasonco4 ай бұрын
If this didn't work for you, the next best option is to pay for Meta Verified for Creators and access their premium support from there - C
@MatthewBrandon15 ай бұрын
My support page only shows "history" and no way to start a conversation. The pro help center says that you for your interest but we cannot serve everyone. I am trying to target a specific dog breed interest but I only see common breeds like poodles, etc. Why is it so impossible to get help for b2b issues?
@Highseasonco5 ай бұрын
Hi! That's not really the kind of support they'd provide there, yours is more of a question around targeting. If your breed isn't there then you'd need to drill down your targeting in other ways via other demographic information about your target audience - C
@MatthewBrandon15 ай бұрын
@@Highseasoncoother breeds are available. Targeting other demographics would waste money and show the ad to other populations. The breed is akc recognized, the national dog of Madagascar and there are over 50,000 of them in the us.
@Highseasonco5 ай бұрын
@@MatthewBrandon1 It's not so much about that; there's a million different topics that would make sense for them to add, but they don't. So the only way you can is to target the type of person in general. It's very doable, it's just a trial and error thing - C
@劉坤煥Sun5 ай бұрын
Are you a victim of disabled/hacked/deactivated account?? And you need help recovering your account, the method in this video is pointless . I got my account back with the help of *Mediatech03* Reach out to him if you need any help!...
@Zindith Жыл бұрын
I have a strictly personal account and need to contact Meta because I have an account warning, and no explanation why it's there and no matter how many support tickets I send in, they never get rid of it! AND IT'S PISSING ME OFF! AT THIS POINT IT'S EITHER I TAKE THEM TO COURT FOR 1st AMENDMENT VIOLATIONS OR THEY FIX THIS SHIT OR I AM ABLE TO CONTACT A FUCKING HUMAN AT META CAUSE THIS IS GETTING FUCKING DUMB AS A SACK OF BRICKS!
the pro team link is no longer available ..is there an update on this?
@Highseasonco8 ай бұрын
Hi Fran, someone commented that the link works based on your ad spend on your account. Another alternative is to join Meta Verified and access their premium support from there - C
@DairyMoos10 ай бұрын
My account was hacked and the hacker is now the admin to my facebook business account with my name on it. How does that even happen. And no way to appeal! help
@Highseasonco10 ай бұрын
Hi, the best bet would be to verify a personal FB or IG account and then access their premium support from there - C
@DairyMoos10 ай бұрын
@@Highseasonco Thanks for the quick reply- i will try that. keeping my fingers crossed
@jamesbell-gi5fm5 ай бұрын
I'm having super hard time just trying to find out how to get into a live chat. I've been trying to do this for the last two hours please help.
@Highseasonco5 ай бұрын
If the method in the video isn't working, then your next best bet is to pay for Meta Verified for Creators and access their premium support from there - C
@RACHELLESCARBOR Жыл бұрын
Hi Dan, i am unable to add the business account in my facebook profile. I am getting a restricted note
@Highseasonco Жыл бұрын
Hi Rachelle, what does the restricted note say? Do you manage business pages on FB? - C
@techzenlifestyle10 ай бұрын
After spending hours researching this problem and trying various methods, this video provided the only solution. Thank you!
@Highseasonco10 ай бұрын
Happy to hear! - C
@Manuel-kx4qt9 ай бұрын
damn I just tried and there is no way to talk to a live person, any other ways to get a refund on a purchase I did? I filed a claim but they haven't responded and its been 10 days , they said they would reply in 2 business days
@Highseasonco9 ай бұрын
The best bet to guarantee access to support is to pay for Meta Verified for one of your personal FB or IG accounts and access their premium support from there - C
@funnipharm17 күн бұрын
Neither of these options are working for me. Any other ideas?
@Highseasonco17 күн бұрын
Hi, the next best option would be to pay for Meta Verified for Creators to access their premium support - C
@EvelyHarperParker16 күн бұрын
Are you Another Victim of a hacked or disabled account?? Don't rely on useless methods! I was a victim and I recovered mine with *Drudgeanalyst* help. Reach out to him for help too
@EvelyHarperParker16 күн бұрын
When I thought it’s never possible to get my account back! I contacted *Drudgeanalyst* and he made it possible! Now I’m back on track 🥳No need to make a new one.
@EvelyHarperParker16 күн бұрын
I’m dropping you this comment so you can contact *Drudgeanalyst* too! Few days back I was struggling same way you are! But now I’m good and back on track with the support of DRUDGEANALYST
@jlcmarble8722 Жыл бұрын
Hi, that chat option is nowhere to be found on my side.... Any idea ?
@Highseasonco Жыл бұрын
Hi, hmm it should just be there, it's never not there when I go. Are you logged in to FB? - C
@jlcmarble8722 Жыл бұрын
Yes
@jlcmarble8722 Жыл бұрын
Maybe mine just don't have that option
@Highseasonco Жыл бұрын
@@jlcmarble8722 Perhaps but I see no reason why. Try to reach out via the second method, hopefully that works. - C
@AaronJackson0 Жыл бұрын
@@Highseasonco The chat options are only shown for users who have paid for advertising in the last month or so
@donnaboyd623211 ай бұрын
What other sites are out there that aren’t Facebook that are good?
@Highseasonco11 ай бұрын
Hi, what do you mean specifically? What are you looking for? - C
@donnaboyd623211 ай бұрын
@@Highseasonco I was locked down for 20 hours for some thing I post on Instagram or reacted to. They kept me from contacting anybody if I needed help besides 911 we know there are no help. I’ll probably get taken down for that response. I want to know what the trigger was, and if I need to move to a different site
@itsbillymwangi4 ай бұрын
None of the options worked.
@Highseasonco4 ай бұрын
If that's the case then the next best option is to apply for Meta Verified for Creators and access their premium support from there - C
@emeryjoseph37704 ай бұрын
Are you ready to get this situation solved right away ???…. I have an expert for it..😅
@emeryjoseph37704 ай бұрын
I was also in similar situation but the same expert helped me out… He is *Tischler tech*
@emeryjoseph37704 ай бұрын
This guy helped me get mine back. I never believed this could be possible but thanks a lot to him.. *Tischler tech* dedication and might in doing this looks unreal but it works🎉..
@emeryjoseph37704 ай бұрын
*Tischler tech* is a cyber security expert. Only him can look into this situation and get it back.
@cassidytaylor34986 ай бұрын
this must've changed, or I'm really that unlucky. It's not working for me. Ugh, I just want an issue resolve of losing a memory from a previous job.
@Highseasonco6 ай бұрын
Hi Cassidy, it may have changed since this is an older video, but the next best option is to pay for Meta Verified for one of your personal accounts and you can access their premium support from there - C
@劉坤煥Sun5 ай бұрын
Are you a victim of disabled/hacked/deactivated account? And you need help recovering your account, the method in this video is pointless . I got my account back with the help of *Mediatech03* Reach out to him if you need any help!!!...
@icemack48972 ай бұрын
these vids are waste of damn time.....nothing works what he says
@Highseasonco2 ай бұрын
It works, as you can see in the video. If it doesn't work for you, your best bet is to pay for Meta Verified for Creators and access their premium support - C
@rhondahead92692 ай бұрын
If you’re also trying to get your account back and unable to get it back (because these yt videos failed to work and help center sucks) … Do you really need help with your account, to get it back ?? the *coherent recovery* is the way out.
@rhondahead92692 ай бұрын
Their abilities to resolve issues with social media networks distinguish them from others. You’re the best *coherent recovery* keep up the good work.
@rhondahead92692 ай бұрын
I can testify to the fact that *coherent recovery* is the only qualified and certified cyber security computerist who resolves issues with social media accounts networks..
@rhondahead92692 ай бұрын
If you ask me how you’d reach out to them ? I’d tell you it’s via their website…
@allenz0rzer Жыл бұрын
My wife's account has been blocked since December for ID verification, even though she provided a valid ID 8 months ago. Can't get in touch with anyone. Any tips? Nothing presented in this video has worked for us. Thank you!
@Highseasonco Жыл бұрын
Hi, if the methods here didn't work, the best bet is to pay for Meta Verified and then access support from there, even if it's from another account - C
@allenz0rzer9 ай бұрын
@@Highseasonco I've paid for Meta Verified and every employee refused to help me.
@MikeGeorge392 Жыл бұрын
DOESNT WORK
@Highseasonco Жыл бұрын
Hi Mike, people keep saying that, it's always worked for us so we're not sure why it isn't working for others - C
@Mhphotoco Жыл бұрын
@@Highseasonco FB has recently changed too many things, one of which is making it impossible to get any real help. and hackers are taking full advantage!!
@Highseasonco Жыл бұрын
@@Mhphotoco Hopefully they bring in some options, we only found out that not everyone can access the same avenues we can, which is still odd to us. - C
@Mhphotoco Жыл бұрын
@@Highseasonco have you tried recently though? seems like this all took place over the last couple weeks...
@Highseasonco Жыл бұрын
@@Mhphotoco I just checked them both now and they're both delivering the same info as I outlined in the video. I'm not logged in when I go to the second link so I'm really not sure why people can't access it, it doesn't seem to have anything to do with me personally
@zayrenesoriano6760 Жыл бұрын
Meta ads took $4000 from my card and it’s frustrating that I can’t contact any customer support from their end. I kept sending reports but no reply at all.
@Highseasonco Жыл бұрын
Did you try facebook.com/accountquality? That may have some info - C
@tarapacey638111 ай бұрын
Same 800 bucks out of my account from Facebook. Meta took my money and won't even contact me
@lindsaysauer5340 Жыл бұрын
I cannot seem to get in contact with any live person. There's no email anymore, they don't call back from the phone number, and the live chat looks like it is only available if you spend over a certain amount of ad dollars. Is there something else I missing or another way to connect? I have over 70K followers on Instagram and they suspended my account for zero reason.
@Highseasonco Жыл бұрын
Hi Lindsay, that seems to be the case, we always had access to this and assumed everyone else would, as well. That said, there's no other avenue that we're aware of to get in touch with FB directly, ad spend seems to be the best method as they often reach out with an account manager for you. Otherwise just their regular Help section, or perhaps if you pay for verification, you get access to support. - C
@shellyweber-tompkins39339 күн бұрын
That link doesn't work anymore, just has "page not found" and I made sure that it was typed in correctly. It was a blank Meta page.
@Highseasonco5 күн бұрын
I just double checked and they both work for me. Your next best bet would be to pay for Meta Verified for Creators and access their premium support there - C
@contourstudioperth29197 ай бұрын
Thank you Craig for this video. We have a business account, and are having problems with Meta. The links you put up are too quick. Can I email you for the contact details for Meta Marketing Business support . Much appreciate your help 🙏
@Highseasonco7 ай бұрын
Hi! So welcome. Both of the links are in the description, here they are to make it easier: facebook.com/business-support-home/?source=business_help_center_support facebook.com/business/meta-pro-team Good luck! - C
@劉坤煥Sun5 ай бұрын
Are you a victim of disabled/hacked/deactivated account? And you need help recovering your account, the method in this video is pointless . I got my account back with the help of *Mediatech03* Reach out to him if you need any help!!!...
@amalinaismail3944 Жыл бұрын
Hi. How do I fix a disabled ad account due to payment failure? No matter how many times I tried to pay using different debit/credit cards from different banks, all with sufficient amount, the payment still failed.
@Highseasonco Жыл бұрын
Hi, you can usually fix it at facebook.com/accountquality - C
@rlcpd6 ай бұрын
This does not work for the average user !! I have an issue with ads: In the past, I could find a list of advertisers and option either to keep seeing or to 'block'. That is no longer available...page changed to be unreasonable ....Now I must open each one shown and option to 'See Less'. I do not want to see 'Any'.....what happened to that option?......
@Highseasonco6 ай бұрын
Hi, I don't believe the support in this video is for that type of issue. Here's some more info: facebook.com/help/1075880512458213 - C
@劉坤煥Sun5 ай бұрын
Are you a victim of disabled/hacked/deactivated account?? And you need help recovering your account, the method in this video is pointless . I got my account back with the help of *Mediatech03* Reach out to him if you need any help!...
@TH3OMYVIDEOS6 ай бұрын
Hey man, My Facebook was hacked and disabled last week. Have you got any advice on retrieving it? Thank you.
@Highseasonco6 ай бұрын
Hey! If the methods in the video didn't work (which I can see why if you were hacked), best bet is to pay for Meta Verified for your personal IG account and access their premium support from there. Good luck! - C
@劉坤煥Sun5 ай бұрын
Are you a victim of disabled/hacked/deactivated account?? And you need help recovering your account, the method in this video is pointless . I got my account back with the help of *Mediatech03* Reach out to him if you need any help!...
@MolowoJones Жыл бұрын
Sadly didn't work for me. I got this message "This programme is not currently offered to all advertisers, but we're working to expand it in the future. Here are some additional resources that may help..." Frustrating much.
@Highseasonco Жыл бұрын
Ah OK, did you give the other resources a go? - C
@MarciaUrban-l8i11 ай бұрын
This doesn’t work it’s a robot I get every time only one time I got chat and we were on a sharing screen on my computer while he called me on the phone and I got disconnected. How do I get back to that Support? It was about a failed payment and I can’t get back to Support at all, this suggestion that you gave it did not work it got a robot
@Highseasonco11 ай бұрын
Hi, if this method doesn't work then your best bet is to get Meta Verified and access their premium support from there - C
@MegasXLR10 ай бұрын
I have a normal user Instagram account which just got hacked and the hacker changed the email and password so now I cannot log in. HOW to chat to somebody who can just set the email back to mine so that I can reset my password and gain back access ?
@Highseasonco10 ай бұрын
Hi, the best way to do that is to verify another of your personal accounts on FB or IG via Meta Verified and then access their premium support from there - C
@MegasXLR9 ай бұрын
@@Highseasonco so I have to pay to get verified just to get my account back... great company
@jimvarvadox2241 Жыл бұрын
Hey! I can’t get into my account fully as two factor is connected but I have lost my phone number and cannot gain access to any recovery codes. I am still on the email that is connected to the account however everytime I log in and even change the password it still requires the phone number code to continue (which I can’t get anymore) what should I do? Thank you so much!
@jameslorenzo9378 Жыл бұрын
I had this same issue with my business page you can imagine that but Smart Ethics was able to help me out DM Smart Ethics for assistance he has 9k Instagram followers account
@Highseasonco Жыл бұрын
Hey Jim, that's a tough one! All I'd suggest is to contact IG Help, I'm not sure if there's a way around the TFA without speaking to someone at the company. - C
@sequenceclark Жыл бұрын
I have the same problem did you find a solution?
@shanehutchinson6350 Жыл бұрын
I'm having the same problem. Phone was destroyed, can't get into the email connected to my fb account. Tried from new phone, says "use a previous device", well, it was literally crushed. It tells me, "sorry, but without a device you previously signed in from, we can't trust you enough to give you a new password..". Please update if you find a solution...😢😢😢
@Alinafe-yi6eh Жыл бұрын
My Facebook account has been hacked how can I speak to the support team
@Highseasonco Жыл бұрын
Hi, if you're unable to try to access support via these methods, you can try this for hacked accounts: facebook.com/help/1216349518398524 - C
@Alinafe-yi6eh11 ай бұрын
@Realrickyy Please mate
@allisonbrewster3445 Жыл бұрын
What if I can’t log in because a hacker changed all my log in info and then got me disabled?
@Highseasonco Жыл бұрын
Hi, so that's a different situation. You can go through the Facebook Help avenues or pay for Meta Verified to get access to support and go from there - C
@emilykayla2828 Жыл бұрын
What is the link to get a hold of I have difrent apps connected I didn’t connect with other emails and now it’s saying to update the messenger app and not letting me get in at all
@Highseasonco Жыл бұрын
All the links are in the description and the explanation is in the video - C
@__grz Жыл бұрын
My personal ad account has been restricted, I just submitted a photo of mine and my ID so they can check my review, hopefully it works so I can access to a live chat or something because if not I can't work and get income, Im a social media manager :(
@Highseasonco Жыл бұрын
That should work, did you go to facebook.com/accountquality to fix it? - C
@__grz Жыл бұрын
@@Highseasonco i did that, uploaded my id and now I’m permanently banned they say, they sent me an email indicating that but sadly there was no way and still there is no way for me to access a support chat since I’ve never had ads running :((((
@Highseasonco Жыл бұрын
@@__grz Permanent ban seems pretty intense. The only other way I can think of to contact them is to pay for Meta Verified and then talk to support there - C
@__grz Жыл бұрын
@@Highseasonco Yup that’s what I wanted to do but I’m not sure that’s available in my country yet, the weird thing is I never got a chance to open a live chat conversation or even fill a form because I never actually got to make any ads and still got this verdict :(
@HomeEduSchool6 күн бұрын
Let's be honest FB doesn't offer support.
@Highseasonco5 күн бұрын
They not only have the two links provided here, but there's also Meta Verified for both Creators and Businesses - C
@DexterAlbertovo2 күн бұрын
Hello you really need help in getting back your account?Because this video wasn't helpful at all when I tried the steps many times but it ain't working, not until I was recommend to a professional mentioned below
@DexterAlbertovo2 күн бұрын
Their name is spelt as *Greatorwallen* & He has only 1 account which has 13k followers on his account.
@DexterAlbertovo2 күн бұрын
On Instagram.
@DexterAlbertovo2 күн бұрын
*Greatorwallen* you don't need to show us your best anymore cause we have seen it too many times. Grateful to have you.
@tommyheheh Жыл бұрын
I'm sorry, but none of these are working for me. I'm lead to the same page for both links without being able to reach chat support.
@Highseasonco Жыл бұрын
Hi Tommy, a few people are saying that, we were under the impression it worked for everyone. - C
@tommyheheh Жыл бұрын
@@Highseasonco It's alright. Good to see it works for other people though. Thank you for this content!
@Saadlatif92 Жыл бұрын
How can I talk to Facebook/Meta support as I don’t have a business account and don’t do any marketing or advertising on Facebook. I only have a personal account.
@Saadlatif92 Жыл бұрын
@Edison Zone Who do i message?
@Highseasonco Жыл бұрын
You can reach out to their Help here if the links in the description don't work: facebook.com/help
@Highseasonco Жыл бұрын
That comment was a bot/spam account
@troyrichart36739 ай бұрын
There is no link as you say. I see nowhere that you provided any link.
@Highseasonco9 ай бұрын
Hi, at the upper part of the description there's a section that says RESOURCES, it's right under there - C