How to Factory restore, reset your DSC alarm Panel, PC1616 / PC 1832 / PC1864

[@kenmartin1211]

Thanks... Tenant left system in building... Wanted to see if it was usable

[@mtgau2000]

Thank you! I have a old ADT keypad and it just booted up the other day and I forgot the master installer code and this helped!

[@JasonTech]

You're Welcome!

[@Mylifelovingit]

Thanks so much. This video helped me to reset an ADT installed systems. Could you do a video on how to setup pre-installed zones? I am sure there area lot of people that would appreciate a generic type of guidance to do that

[@JasonTech]

I will do one. Thank you

[@marias8648]

Hi Jason Thank you for your videos you have helped me out numerous times. I am having a problem , alarm activates itself and to switch it off have to put the access code the remote does not work .Please advise what I can do

[@JasonTech]

Your alarm is auto arming? see here cms.dsc.com/download2.php?t=1&id=12560

[@briscox1]

Thank you

[@JasonTech]

You're welcome

[@davidkraus7842]

I followed your instructions for default. So now I need to reprogram all the zones?

[@sandyverissimo4521]

Your amazing... you always help answer my questions Thank you :)

[@JasonTech]

Thank you, I'm glad I could help.

[@sandyverissimo4521]

I enjoy watching all your videos, you’re a great help.. amazing how do you teach step by step!

[@doubadia]

Great video. What's involved in the reprogramming? In my case I have both wired and wireless sensors. Do I have to re-pair all wireless in the event of a factory restore? Also, I'm looking for videos on how to remove sensors, I have smoke/co detectors which have reached end of life, 2 wired, 2 wireless. It's not worth replacing them as the parts are rare and expensive. I have Envisalink/EyezOn setup, would that be any help in reprogramming?

[@jking3892]

Excellent Video

[@JasonTech]

Thank you

[@lawrence6306]

Great video thanks

[@sergiobelvedere1481]

Hi thank you for the video. I just moved and am still sorting through the alarm. No installer code and no master code provided. Will this work for a PK 5501? Panel looks exactly like the one in your video.

[@JasonTech]

Yes, But keep in mind you will have to reprogram the alarm system.

[@randyteghtmeyer9367]

Very helpful. Thanks. I purchased and installed a new PC1616 w/ PK5500 that worked well for a week and went into Keybus Fault, call for service. Disconnected everything, connected keypad directly to controller, still gets same fault. What else can I try? Thanks for any help.

[@JasonTech]

Did you add any other devices? How many devices do you have like Keypads / expanders / anything thats connected to the bus line? If you do have more then one device. Try removing everything from the Bus line and connect one device at a time. You might have a short somewhere or a faulty device.

[@sandrasierra464]

Thank you for the great video...... but now I can’t arming the system because it says open zone ..... all zone are closed but dsc panel says all are open.....what I can do for fix this problem.

[@JasonTech]

Hi. Because you reset your panel it has to be reprogrammed. I’m going to make a video, how to program the panel. I will post it this week

[@VW_Fan]

@@JasonTechdid you end up making that video please? Thank you.

[@damonbarnes6]

Thanks for the video. Where would I get a jumper wire

[@JasonTech]

You can use any piece of wire.

[@robertfarey9800]

Hi Jason, I have a DSC Power 832 and have recently cancelled my monitoring. I am having the trouble light problem (communication with the monitoring station). I have tried to enter the Installers Code (5555) but it is not 5555. If I follow your instructions, will it revert my system back to factory settings or just reset the Installers Code to 5555? If it resets the system back to factory settings, do you have a video on how to reset the whole system, time, date, stations etc?

[@JasonTech]

Hi. The power 832 installers code is 5010 / 5015 / 5020. Only the main panel will default. All modules will not be affected. So you will have to reprogram the 1st 8 zones.

[@robertfarey9800]

@@JasonTech thank you for the fast reply... I tried the 3 codes, 5010, 5015 and 5020, the installer must have changed it as I can still not gain entry. I am presuming that I need to follow your instructions on the video. I will then be able to use one of those codes to gain access, delete the 7 and reinstall my zones... Yes?

[@JasonTech]

@@robertfarey9800 Yes that's right.

[@JasonTech]

Try this this first. Remove the battery then unplug the power. Then plug the power back in after 10sec. If you hear a few clicks then your panel is locked and you can't do anything with it but try to guess the code.

[@robertfarey9800]

@@JasonTech that doesn't sound good... If I enter too many wrong codes will the system shut down?

[@xtreme8797]

Hi there I have a DSC 1832 Alarm system. Did all the procedures but heard a click on startup. It didn’t reset. Now what?

[@JasonTech]

Hi. If you have 10 clicks on the startup. Then your system is locked. You will have to replace the panel.

[@RM-pm3zk]

I also have the DSC 3G4010 GSM module connected with my PC 1832...how to I reset the phone number to get notifications sent to my phone

[@JasonTech]

You can't get notifications, but you can have the alarm call you. Question. Is the GSM active? For notifications just use the EnvisaLink EVL-4CG amzn.to/3OEuyq2

[@ibrarmalik3639]

Thank you very much for the video. Please tell me how to clear " Service Required Error "? What does Enter Section mean at the end of the video on the keyboard?

[@JasonTech]

When you hit *2 on the keypad, what do you see?

[@ibrarmalik3639]

@@JasonTech I thank you once again for your prompt response. I was able to default the system and create a code. My problem now is that I cannot arm the system with my remote but with the code I can. Please help me in arming the alarm with my remote or let me know how to turn the alarm off when I enter the premises if I have armed the alarm from the keyboard.

[@JasonTech]

Because you factory reset the panel. You have to now reprogram your alarm system. Do you know how to do that?

[@ibrarmalik3639]

@@JasonTech No, I don't know.

[@alancooper9181]

Nice instructional videos. My installer went out of business and to clear "GEN SYS SUPV" Error that appeared after I removed the Envisalink 4 Ethernet module in order to install a HUB6, I need the installer code. If I do a factory reset, can I just run with the default values or will I need to do extensive reprogramming?

[@JasonTech]

Hi Alan, Yes to clear the trouble you will need the installers code. If you factory default your system you will have to reprogram the 1st 8 zone. If you still have the Envisalink, hook it back up and go here to setup a account www.eyez-on.com/EZMAIN/createaccount.php If you need to reset Envisalink. kzbin.info/www/bejne/gWi0mpymor5-nNE

[@alancooper9181]

@@JasonTech thank you for the prompt response. As I want to discard the Envisalink and use a new HUB6, I think I will contact a local installer. Cheers

[@a.destefano1857]

Hi the bypass code won’t go away even if there are no bypass zones. All I did was replace the battery and now the bypass message remains by default. How can I clear this message please?

[@JasonTech]

Hi. Question: What battery did you replace? What zone on the keypad it's saying it's bypass?

[@danielmassaro5645]

Hey jason, I have no problems making a donation for your time. I have a trouble code (*3 fire zone) the unit is also scrolling the zones.

[@JasonTech]

What panel model do you have? Do you have the installers code? You can try. Reset a fire zone by press * 7 2

[@danielmassaro5645]

@@JasonTech thank you for replying, I had the guy that installed it take care of it.

[@user-mw7ck6rc5k]

Hi If I reset, zoning will rest as well?

[@JasonTech]

Yes. You will have to reprogram all your zones.

[@diamond4829]

I have a PC1550 board .... what are the posts to short out on that one to reset. Please and thank you.

[@JasonTech]

I will do a video on this because there's a few steps.

[@joemoma1468]

Hay do you know about the brinks home security and how to reset it??

[@JasonTech]

Sorry I don't deal with brinks. But I can ask my supplier, what's the panel model you have?

[@heminessa]

Thats an Amazing instructional vidéo. Does following this video reset everything? I don't want my programmed zones to be removed. Or even if removed is there a way to reprogrammed easily? Is there any good reference for that? The problem I have stopped to pay the monitoring provider (installer) more than 2 years for monthly pay and they didn't leave the master code! And I have some troubles that I can't remove them from the panel unless I have the code. Please advise! Thanks

[@JasonTech]

Yes, this will remove all programming. You need the installers code, try using the last 4 digits of there phone number or your account # you had with them. If one of them works for you. Let me know what trouble codes you have and I will tell you how to fix them.

[@heminessa]

@@JasonTech ok I will try those numbers. I will record about the system issues and send it to the email you have put in your youtube channel's about section.. thanks

[@heminessa]

@@JasonTech Hi, I tried their numbers, it didn't work, I have sent you a video and photos to your email !

[@sharonwestbrook2549]

Heyy good morning. Could you assist me with the chime.. it normally chines when you open the doors, but it doesn't any more, is their a way to fix that?

[@JasonTech]

Hi. See here kzbin.info/www/bejne/mpzLi4agjMSHgKssi=UFRsKLPnKVWnK5os

[@user-es2jq8fi8u]

Hi, My PC1616 panel in alarm is able to keep silencing the siren for a few seconds when any key is pressed. My old PC1616 didn't shut off until the end of the correct code was entered. It displays "CC" communication cancelled after the correct code is entered. Is there a setting for this? It's like definition 07 is on a zone but that would silence for 30 seconds not just a few. All unused zones are turned off.

[@JasonTech]

I'm not sure what you mean. Can you take a short video and email it to me? [e-mail]

[@user-es2jq8fi8u]

@@JasonTech Hi, Thanks. The old panel when in alarm the siren would stay on until the last number of the correct code was entered. The new panel when in alarm all you have to do is hit any single number on the keypad and the siren stops for a few seconds then starts again until you hit any number again on the keypad. Intruders could just keep silencing the siren this way instead of the siren staying on until the last number of the correct code was entered. When I just hit a number to silence the siren, then put the correct code in to disarm, it displays CC '' communication cancelled''. The only setting I can find that remotely resembles this is 07 for delayed fire, but this silences the siren for 30 seconds when any key is pressed, not the 1 or 2 seconds I'm getting. Plus there's no fire sensors or zones programmed for fire. Only 4 zones are used with the other 2 toggled off. I think the panel may be defective. Thanks

[@xsteel3292]

Ok, so I found the installer code, however is there also a different code called a lockout code or is the installer code one and the same? I did unplug the battery and unpluged from from the wall. When I plugged back in I got the clicks and then the beep which I've read that means it's locked out. Right? Thanks.

[@JasonTech]

Hi. If you get no clicks it's not locked out. If you hear 8-10 clicks coming from the panel, the system is locked out. To remove to lockout do * 8 then installer code 991 installer code 991 # # Hope this helps.

[@Igniting-Moments]

Hi i recently rented a house that have the alarm system. It is longer connwcted with a security comoany but the alarms still works because i triggeres the fire alarm just to test it. I do not know the code for the system but would like to harm the system sometimes. How do i override the password or create a new one?

[@JasonTech]

Hi. Do you have any alarm codes?

[@francoislafortune2341]

Since I do not know the installer’s code, how do I prevent my alarm system to call the monitoring center . Dsc pc2550. Thanks

[@JasonTech]

There's nothing you can do without the installers code. Keep in mind, if you factory reset your panel. You will have to reprogram the panel.

[@garydarkens5362]

Hi Jason - Ive just powered down my PC1616 (V4.60) (including taking off battery); left it overnight and powered back up. I can't get my RFK5500 keyboard to auto enroll now on powering up. It powers up and the date/time correctly set and then when I press a key the screen says Press (*) to Select Partition. When I do that I get another screen which shows the numbers 1,2,3 through 8 and under the Partition number 1 is the letter N. I can select that for the system and it then says registering and shows the letter R under the number 1. However, it doesn't keep it and after about 2 minutes it forgets it. Any ideas on cause / solution please?

[@JasonTech]

Have you tried a module scan? To reset a module • Enter Program Section 902 • Press # and wait 1 minute for panel to scan the bus. • Then enter Program Section 903 to see the modules connected to the bus.

[@garydarkens5362]

@@JasonTech Hi Jason, So here’s the results: Connected to the bus are: - Keypad 8 - PC5132 - PC5400 The keypad (RFK5500) loses its registration after about 2 minutes still.

[@JasonTech]

Can you try something? Can you remove the keypad and hook it up right to the panels bus.

[@garydarkens5362]

@@JasonTech Hi Jason - sorry for the delay as I’ve been away. Anyway I tried your suggestion of wiring directly to the PC1616. And it worked. I’ve replaced the wiring from the panel to the 5500 keypad and it works perfectly now. Thanks so much indeed for your help.

[@ryanmiller9091]

Hi JasonTech, I followed the instructions and it did not reset. I didn't hear any clicking sounds either. After the reset and re-adding power, everything was still programmed like it was before. The other odd thing is that I never changed my install code from 5555. It's very odd that it's not working. It's a brand new install. Any ideas?

[@JasonTech]

Hi. What panel do you have?

[@suraj18nov]

@@JasonTech I have this same question and the panel I have is PC1832. I tried jumping the PGM1 and Z1 but it did not reset the board. there is no clicking sound either just the normal beep.

[@richie5392]

Hello I recently switched over to a VOIP telephone system and when the Internet signal drops it makes my phone say it's disconnected and it sets off my alarm system. How do I disable the my home phone to the DSC panel so that when the VOIP telephone drops it doesn't set off my alarm system?

[@JasonTech]

Richie Loc Try this, but you will need the installers code. Hope you have it. kzbin.info/www/bejne/d2XZi6OofJeVnZI

[@toddsaladyga9712]

Hi I have the DSC LCD5501Z. Do you know what time installers code should be?

[@JasonTech]

Hi Todd. Hit * 6 [master code, This should be your alarm code], enter current time (24hr format: 00:00-23:59) and date (month/day/year) kzbin.info/www/bejne/oqSyf598ZrR6nNk

[@fredericbourgeault7416]

Hi, good video! Perhaps, I have a XL2-LT alarm. Do you know how I could reset it, to be able to add afterwards a new code for my girlfriend. There is that problem: I think something wrong happened with the alarm, maybe during a electric shut down at my place or cause of battery that died while ago. Because I can’t arm the alarm with one of my valid code. Any help would be appreciated! Thanks :)

[@JasonTech]

Hi. Sorry I'm not familiar with that system.

[@tanphd]

Hello, I need help. I changed the battery the yellow fault light appear but no displace appear. I hit the # key to stop the peep. That’s it. I disconnected the DC &AC power to reset but nothing help. My keypad is old system DSC.

[@JasonTech]

If you open the panel what model do you have?

[@sanjaysenjaliya2104]

Hi there my system is locked out and I am not able to factory reset. What should I do?

[@JasonTech]

There's nothing you can do, you will have to replace the panel. But did you try the old account number or the last 4 digits of the monitoring phone number?

[@dean8660]

Hi, I don't know my code on my PC2550. Does the same process work on this model? If not is there another way?

[@JasonTech]

Hi, Your default installers code is 2550. If that doesn't work then try this. Follow the sequence outlined below to reset the panel to factory default conditions. 1.Power unit down by removing both AC and battery power. 2.Using a short jumper, short pins marked “EEPROM RESET” together. 3.Power PC2550 up. 4.Wait for 10 seconds then remove shorting jumper. 5.The system will have reloaded the EEPROM with the factory default codes. If your system is locked this will not work. You will have to replace your panel.

[@MiscellaneousVideos9]

Hi, We followed your instructions exactly but now nothing will turn back on or power up. The keypads and motion sensors are completely dead. Any ideas why? Thank you.

[@JasonTech]

What panel do you have?

[@MiscellaneousVideos9]

@@JasonTech It is a DSC Power Series PC1832

[@MiscellaneousVideos9]

Will the 1832 system work without the backup battery? We tried unplugging it to see if the system works just with AC, but still nothing. Tried re-connecting the backup battery, still nothing. If the backup battery is all of a sudden dead, would that cause the entire system to be dead? Even though we didn't have codes, it disappointing now after doing this that the sensors and keypads don't work. Thanks for any help.

[@Marko-zp6gm]

I have exactly the same problem...

[@stevepol613]

But you loose all your programming ?? How do you know what zones are what in order to reprogram if you do this ??

[@JasonTech]

Hi Steven. Yes you will lose the programming, every device you factory reset goes back to factory setting. Most alarms have the zone list on the keypad. If you don't you will have to test each zone.

[@salimvora2980]

When I power up the system I get clicker sound Basically my son armed the system for our house and we don’t have the master code

[@JasonTech]

Hi. After doing a panel reboot, If you hear 8-10 clicks come from the panel, the panel is locked out and you will need to get the installers code or get a new panel. If you don't hear any clicks, you can factory default the system and re-program it.

[@GHOST-gp5vr]

doesn't work on PC1565?

[@JasonTech]

Yes this will work on the PC1565. The only way it won't work is, if the panel is locked.

[@michaelgreene5525]

please help after i restore the alarm will the code 1234 work for arm/disarm?

[@JasonTech]

Hi. Yes

[@albertstoel2494]

hi. how do i set the auto disarm times on pk5500, if i enable auto arm/disarm and i try to set auto arm times it says unavailable

[@JasonTech]

Hi Albert. Here you go. For auto Disarm: cms.dsc.com/download2.php?t=1&id=12561 For auto Arm: cms.dsc.com/download2.php?t=1&id=12560

[@albertstoel2494]

@@JasonTech thank you so much

[@albertstoel2494]

@@JasonTech me again, one more question, is there a way when auto arming to choose stay or away?

[@CGOagraphy]

When I try to press any panic of the alarm or test it by using *6 then pressing 4. It just restarts the system

[@JasonTech]

Hi. If you press and hold any of the panic buttons for 2-4 sec and it doesn't do anything. Your panic buttons might be on silent. To change that, you will have to go into programming 5555 - 015 - see if you have a 2, if the 2 is not there, press 2 then ##. Then test it again.

[@CGOagraphy]

And another thing about it is to arm the system you after to press away then enter the code and the same thing for stay

[@CGOagraphy]

kzbin.info/www/bejne/nYOpnmeBfd6hoJY the video of what’s happening

[@JasonTech]

I just saw your video, without being there. It looks like you have low power at the keypad. Question: how many keypads do you have? Try removing the battery and disconnect the power to the panel. Then reconnect the battery, then the power and try it again.

[@theywillkillu]

What model keypad is that?

[@JasonTech]

Hi. PK5500

[@theywillkillu]

@@JasonTech thank you

[@theywillkillu]

@@JasonTech does it matter if it’s the PK5500L1 ?

[@JasonTech]

To factory reset the panel, the Keypad doesn't matter.

[@RajKumar-eg7wn]

in dsc key pad the erroe gen syst tmpr erroe is showing contunisly after press *8 5555 902 902 ## any premintly solution for this

[@JasonTech]

Hi Raj, it sound like you might have a tamper problem. Did you add or removed anything?

[@moizm3]

Can you do this master reset it you device clicks a few times when you plug it in? Basically locked out. Any way around it?

[@JasonTech]

Yes, there is a unlock kit but it's only available for DSC dealers and it works only on a few panels. That's the only way

[@65486624]

Bom dia! Por favor. Pode sina.

[@JasonTech]

Se estiver bloqueado, você não poderá usá-lo.

[@zeeshanDrivingIntructor]

Not working

[@JasonTech]

Hi. If this didn't work that means your alarm panel is locked. Without the installers code the panel will have to be replace.

[@s2000pill]

didn’t work

[@JasonTech]

Hi Daniel. Did it make any clicking sounds when you tried factory resetting it? If it did, that means your panel is locked.

[@s2000pill]

@@JasonTech I was able to factory default but now wireless enrollment feature *898 is not available. I have to use section *804 instead. my labels says 1832 v4.6 and rfk5500 1.3. is it me? equipment usually never goes bad. using 804 to enroll the wireless contacts are working fine. I have over 17 zones so i’m just dreading alpha key manual entry if possible.

[@JasonTech]

If 898 doesn't work, You can try a module scan hit 902 and give it a good 1 minute, if that doesn't work your stuck using 804.

[@s2000pill]

@@JasonTech would you willing to consult and help me?

[@s2000pill]

@@JasonTech I did *5555 902 and it asks me for section. my keypad says 1.13v. is that why?