How to Fix a Nespresso Citiz Machine That Isn't Pumping Water

[@_tor]

Thank you. 5 years later and this video still is helping people out. Took me about 25 cycles. Glad this video came up during the search.. spend 30 minutes searching for the fix until this video was recommended by youtube. Sent you some money for a coffee :) thanks!

[@RenewalFitCoach]

So glad it helped and thank you!!

[@hollyfredensburg9971]

It Worked!!! I had a 15 year old machine that stopped working and after watching this video I kept repeating the cycle and taking the water canister on and off and it started working again!!! It took about 40 tries so don't give up!!!

[@user-ep6mu8kl5k]

Thank you for this comment! After 20 times I almost gave up…tested a few more and then finally, water came through!

[@dotsondial2483]

Over 2 years later and this is still helping people!! You fixed my machine within minutes!! Thank you!

[@JazzCone]

For real!

[@cafebananas]

Thank you very much! It worked. After 5 years in storage. Took about 15-20 failed cycles in descale mode. Before your video tried blowing, ziplock bags, almost started taking it apart, but didn't have the right tools. Your patience on the phone with tech support saved many people lots of time and hassle. Truly appreciated.

[@RenewalFitCoach]

You're welcome - glad it was helpful!

[@liettesavard3444]

I stored my machine for more than 2 years and it was not working anymore. I called the company and she told me to pump the container back, but the water still did not flow. But while doing it while the machine is running as you have described, it worked! But I pumped more than twenty times trying both buttons and finally the water came out! Thank you very much for your video.

[@seansmith8713]

We can send a man to the moon, and a rover to mars - but Nespresso can't make a machine that is reliable or with a simple way to reset when these "air pockets" happen. . This FINALLY worked after several attempts, and waiting a few hours. I was almost ready to send this to the landfill. Patience pays off. THANKS!

[@민창현-s1i]

Thank you !! My mom asked me how to fix the machine of not puncturing the capsule. When i inspected the machine, it doesn't pump water too. I wasted too many times to make it operate well. Finally you give me the perfect solution. I truly appreciate it. Thank you so much !!

[@badboy250984]

This is probably one of the most helpful advice on youtube. I couldn't get it to work on cold water but done what you said about tap hot water and it magically works again …..

[@lovedecor6255]

Tried your trouble-shooting tips as well as the hot water in canister. Finally removed the canister and flipped it over. Using the paperclip, pushed it through each of the open slats within the the protruding pump connection, and it worked!

[@cMajortom]

Thank you!! Bought this Citiz Nespresso machine out of a garage sale and the owner said they had 3 and didn’t use that one. It took about 10 cycles to start seeing bubbles in the tank and 15 cycles for the water to fully flow. You’re a life saver! 🥰

[@sherryandwill6234]

Thank you SO MUCH for posting this video. I was just about ready to try tearing apart my machine when I found your video. Mine had been in storage for a couple of years but hadn’t seen much use before it went on the shelf so I was surprised and frustrated when I found it wouldn’t pump water. I tried the ziplock bag to no avail; I tried a turkey baster which also didn’t work. This method didn’t work immediately and so instead of raising and lowering the reservoir (the tab on the machine made that a bit of a challenge), I just started wiggling it from side-to-side. Just when I was about to call it another failure, it began to sound different, then voilá, expresso!

[@RenewalFitCoach]

So glad it worked! And thank you so much for the Super Thanks ❤️

[@MissPennyhapenny]

Five years after you made this video I've just found it! At last something logical, simple and sensible that sounds like it will work! I have the same issue! Am going to try this now-wish me luck!🤞

[@RichardBriggs]

Well, I'd already written off our 8 year old Citiz when it stopped passing water (excuse the phrase!). I went and bought a new one at great expense. I then thought I'd strip the old one down and see just how it works. Came on KZbin to find out how and found your video instead. I followed your instructions and now it works perfectly!! Guess I'll give the old one to my daughter. It could so easily have gone into the recycling. Thanks!

[@duneleader]

This worked for my machine too! Thank you so much! Something else that I learned was that you can train the big cup to fill to size by holding down the large button until your cup is full and it will remember that amount of liquid!

[@sherrihudson7403]

Hallelujah! I tried all those other crazy things and they didn't work. It probably took me 20 cycles to make it happen, but I finally had an amazing cup of coffee! It was in storage for a long time. Works perfect now. Thank you for sharing.

[@yanggao1249]

My machine still pumping water but you can tell it's very slow and not as much. I tried your method for maybe 3 rounds, and it worked great again! Thanks so much.

[@mitchclem3404]

I bought my Nespresso on EBAY and was starting to think I got ripped off when no water came out. Found your video, crossed my fingers that it would work, AND IT DID. THANK YOU VERY MUCH.

[@vulcanpc1]

WOW I have been trying to fix my machine for 6 months up and down with tank but the MISSING LINK WAS THE SUPER HOT WATER WITHIN 8 tries machine started working!! I am thrilled. Thanks for this post.

[@pepegstar]

It worked for me too. SUPER HOT WATER and within 4 tries water started running. BRILLIANT IDEA. How did you find out?

[@KSeo-nb7dq]

Thank you very much. I had the same problem after putting away this machine for several years after I switched to K-cup machine. I added a cup of vinegar to your "secret" formular. I don't know whether the vinegar played any role, but it worked right away. I almost threw the machine away before I saw your clip. I enjoyed the perfect morning coffee with one capsule + two french vanilla coffee mates just now thanks to you.

[@stevewyse5195]

Worked here!!!! Tried before with cold water and no way! With hot water, almost instantaneously!!! Thank you from Brazil!!!

[@cherylpeterson7183]

I tried all of the other fix-it's and this was the final attempt. It took more like 20 attempts for me but I was cheering for joy in my kitchen when it started working!! Persistence is key! Thank you!!

[@ameliacuevas9364]

I, too, was losing hope. After 40+ cycles of doing this, nothing. "Maybe I have the one machine that this won't work for" I thought. But then, just as I was about to throw in the towel, I heard a faint bubbling sound, and after about the 45th attempt, I finally got water out. My machine is now working perfectly! Thank you so much for this video!! This WILL work, keep going!

[@katem7438]

Oh man! You are the BEST!! My machine wasn’t working and I was on Amazon looking for a replacement one when I decided to google how to fix it. This was the first video I watched and it worked like a CHARM! THANK YOU !

[@RenewalFitCoach]

Kate M You’re very welcome!

[@klus864]

5 years later, still helping people. I just did hot tap water and not boiling. Def took several tries, but glorious once it started!

[@Bross216]

I bought this machine from someone for $25 who said it had been in storage. Was upset thinking it didn’t work. You just saved it for me!

[@erinarmstrong2640]

This totally works!!! It took me more like 12 tries, but it WORKED. don’t give up, it was worth try after try. Now my Nespresso Citiz works. Thank goodness!.

[@IngridKamerman]

OMGGG I found one of these at a thrift store today and was so sad when it wasn’t working. I tried this. Took 30 minutes of on/off doing this and it finally worked! If you’re seeing this, don’t give up. Thank you!

[@msunicc1713]

Thank you for the video! I also followed through but the key here is make sure you use VERY HOT water. I tried 15 cycles with warm tap water at first and did not work. The second the Nespresso customer service representative told me to use HOT HOT water, the water came out. I filled half boiled water and half room tap water in reservoir, so the water came out right away! Good luck!

[@pianozone9798]

Totally worked!!! After 3 days trying so many workless things all around KZbin, your tutorial saved our mornings! It was frustrating, and actually it took like 25-30 cicles to make the machine do some other noises, but after that water come out little by little... we couldn’t believe! So thank you for sharing!!!

[@RenewalFitCoach]

PianOZone so glad it helped! I know how frustrating this can be!

[@justibum]

Hi Holly, I had my CITIZ sitting in storage for like 4 years, finally decided to pull it out and use it and it basically wouldn't pump water. I spent hours trying to figure it out just like you. I even took the screws out and took it apart and it did nothing. Then I came across your video, tried it, and I had it working in about 5 minutes. Great video! Thank god for you! You're awesome.

[@RenewalFitCoach]

Yay! I know, I was so frustrated, too, and it turned out to be so simple!

[@AndreCotaRobles66]

This worked. The Nespresso customer care gave me the same fix, but it didn't fix the problem at the time. After watching your video, I made the water hotter and viola, it worked. Thanks for sharing this.

[@wolfnagi]

You ARE A SUPERHERO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Just bought this at Goodwill and was ready to take it back. You have SAVED THE COFFEE WORLD 🙂 THANK YOU!!!!!

[@RSHandley]

Wow! It took about 25-30 tries with our instant hot water, but the water is now flowing on a machine that had set unused for 4-5 years!! Thank you!

[@18MissDiana]

I had to do this 30-40 times (for those here in the comment section who didn’t find it worked after 3-4 times) and my machine WORKS AGAIN! Thank you for this video ❤

[@eckjos66]

It worked!! I let it sit with hot water for a while ... my telephone rang ... and then I startet with new hot water again. It worked instantly . Thank you for that hint!

[@leahk9247]

Holy cow. You just saved me so much time and angst. Thank you for sharing!!! Worked perfectly and I didn’t even need hot water - the technique itself was enough!

[@jasonrepose4161]

You are a life saver.. I tried everything online and and nothing worked. So it took me a little longer and I almost give up, but trying a couple more times and heard the pump trying to pump water and then Bam.. She's working again.. Thank you so much!

[@anamika2229]

I did this for a while and it didn't work. And then I tried the "plastic bag" method and that didn't work either. However, when I combined this method with the plastic bag method, I finally got it to start pumping! So, if anyone is stuck after trying the method in this video, try combining methods. Thanks so much for this tutorial!

[@Lukeylorimer007]

Amazing thanks that worked! I had not used my machine for 2 years, and could not find any helpful videos until your one. It took 3 cycles to get it pumping again. I noticed you will help the machine get a bit quieter once the water starts to run through it again. THANKS!

[@TheRealGettingToThePoint]

Bravo. Spent an hour troubleshooting this morning. Found your video and it worked after 3 cycles.

[@danblake9586]

Thank you so much, brought one second hand and couldn’t get it working, getting frustrated till I saw you video now works perfectly

[@CatarinaFitensityWorkouts]

Oh god. 4 years of not working and i just kept doing exactly this with boiling water... literally when I'm about to give up and do it and it starts working!!! Thank you!!!

[@alwayscurious2376]

Worked for my CitiZ purchased off eBay! I was about to start a return with the seller but this was the ticket. Now I’ve got what looks to be a brand new CitiZ for wayyyyyy under retail. Thanks a bunch!

[@lorettaseto9015]

I had to run about 40 cycles with boiling water but it finally worked! Thank you so much for posting this--you've helped so many people, including me!

[@bossmr]

Yes! This fix worked perfectly. Be persistent; it took numerous iterations of working the water reservoir...I'd lost the siphon by running the water dry. Try not to do that. It happened to me once before, and I got it working again. This time around, it was more difficult...Thank you for this remedy. I've had early model (Essenza) for >10yrs, and it works perfectly. I clean it after every use by just run water through.

[@patveilleux3133]

Yes, thank you Holly. I tried the air filled sandwich bag and the popping the reservoir off and on to no avail. I couldn’t figure out the straw solution. The really hot water must have done the trick. Thanks for saving us the agony of trying every other KZbinr out there.

[@mailbrady]

It worked. I had just purchased a nespresso c60 from eBay and it must have been in storage for a while. I tried this method and right when I started to lose confidence I started tipping it side to side to add a different kind of force to the flap below and then it started working! I was about to complain and go through the hassle of a return, thanks to your patience and video I got to enjoy a cup of espresso this morning! Thank you!

[@RenewalFitCoach]

Glad it worked!

[@robinsonfamilyfarm2896]

Thank you so much for the video! Picked this machine up at Goodwill for $20. Wasn't working so watched your video and presto.. it's working!!

[@adelinebogstag9335]

This worked!! I had already given up on my machine which was a hand-me-down from my dad who never used it. But today I got one last spark of determination and decided to try it one more time. Previously I had tried what seemed like all possible solutions for this problem... But I found this video that I hadn't seen before and gave it a go. I almost gave this up too until I read the comments because it took me maybe 50 runs before mine started pumping water😅 But I'm glad I stuck with it cause now I can enjoy my coffee almost instantly❤

[@CrisOliva11]

Fabulous!!! It worked immediately. My new capsules had arrived and because I haven’t used the machine for six months it wasn’t working. I’m so happy I can have a coffee now :)

[@bethanybertsch4334]

The cycles were endless. I didn't count them, but I know it took at least half an hour before it worked. I was scrolling through the comments, looking for anyone who said it didn't work. But there was nothing so I continued. And IT WORKED.

[@suzanneyang4132]

Over 5 years later, this is still very helpful. I went through the same processes and youtube videos, this video is yet the simplest and the best option! THANK YOU for sharing!

[@RenewalFitCoach]

So glad it helped!

[@beautybykima4396]

Yes me too lol

[@fangzhouluo7544]

Had the same problem but with different model, and found this video. First thought is what?! Then I tried without any confidence, and you know what? This trick works! Thanks Holly for this video! This product definitely has design flaw

[@DomMcArdle]

Thank you! You don't realise how much you need coffee until that moment when it's taken away from you. Saved me a small fortune!

[@alexscarlett5829]

Oh wow thank you so much - our coffee machine stopped pumping water and this worked a treat!!! Took about 6 attempts moving the water container on and off - thank you 😊

[@werewolfgirl3]

THANK YOU! Was so upset to realize my machine wasn’t working after not using it for a few months (I hadn’t been able to get more pods for a while). This worked on my VertuoLine Nespresso model, so it likely works for any of them, not just the one.

[@victorelnaturo376]

Thank you so much for this video. I started making a coffee but realised there was no water in the machine. Your method worked perfectly

[@deanfoti2592]

Thank you for your video. I had just cleaned it and it no longer pumped water. After 3 tries of removing and returning the water dispenser, it works again. You save me so much time to try to figure this out.

[@rebelbeautycourtney8372]

You’re still helping people fix these machines. Thank you! This machine has far too many weird tricks for the price you pay lol

[@christianthomas7090]

THANK YOU! I have tried everything.. even took the bottom off and tried to manually feed the pump.. This worked in less than 2 min.. saved me from spending the money to get a new one.

[@RenewalFitCoach]

Christian Thomas Great!!

[@katelynfeinblatt]

I never comment on videos but recently got a free original Nespresso that hadn't been used for a year or more. Tried using it but no coffee came out. Used boiling water in the water canister and after maybe 5 times water started coming out. It runs perfectly now thank you!! :))

[@lorettaavery1498]

Worked! I'd say at least 25 cycles before it finally started pumping water. Tilted the machine a little bit too while pumping - trying to dislodge the air lock. Thanks!

[@eyetalianmouse5186]

Thank you! It took a LONG time but suddenly the water tank started bubbling and it was flowing like a champ. Great hack!

[@RobertRMusic]

No joke, you are the Nespresso hero! After sitting in storage for 3+ years we decided to take out the Nespresso machine. After cleaning the dust on the outside, I hit the button and no water came out, just the buzzing sound. Next, I find this video and it took me like 10 minutes of working her technique before the water got through the clog and started flowing. My wife was upstairs probably thinking I lost it and was taking my anger out on the Nespresso machine. Lol. Pro tip: you don't have to fully remove the water tank. Just tip it back and away and then put it back in place. As long as you momentarily break suction at the bottom and then reconnect, you will force the water down and into the system. No need to completely lift the tank. I might have fixed mine faster had I not removed the tank each time at first.

[@ExpatFriend]

I almost gave up, but it worked after continuously pumping the water container. I didn't use hot water, but that was to be my 2nd attempt. Thank you~

[@anthonynyland1527]

Just worked for me. Literally took 1 minute and it started pumping water again. Thanks so much!

[@msbongopete]

Thank you! My Citiz & Milk has not been used since 2013. I plugged it in today. It's didn't work. You just made my day!

[@BearMetro]

Stressing the point of persistence saved me from further issues. Thanks!

[@SlimmyJoe1]

Great! My built in coffee machine broke this morning so I got my old Nespresso machine out and was devastated when that didn't work either. It just didn't pump any water. Tried various things, like those you described. But nothing worked. Tried your suggestion and after about 15 cycles it started pumping water!! So happy right now :-)

[@bassicjazz]

This is what I needed. I tried everything she had tried and had all but given up. Thank you for posting this. I wish they would just post this on their site!

[@RenewalFitCoach]

I know, I don’t know why it’s not made available by them when it’s such a simple fix. Maybe I just got really lucky taking to that manager that day!

[@MrYeldarb6000]

Holly after much banging the sides of our machine like Neanderthals, we found your video - found boiling water was the trick. Saved us many hundreds of $$ on a new machine. Thanks.

[@mariabohn272]

Thank you! I was so close to giving up, but your video and all the positive comments convinced me to give it another try. Defintely took more than 5-10 times, but I managed to successfully reanimate the machine 💪🏽

[@yousjebari6951]

This is the only method that has worked all the other stuff people have recommended will just leave you frustrated. Great job 👍

[@marlyssmelter916]

Thank you sooooo much! I had watched all those videos too and nothing worked. I had to do about 12 cycles and low and behold, it finally came through. You are a genius!

[@Sil3nC4]

Was about to throw my mashine away when I found your video. Took me 5-10 minutes and worked like a charm. Thank you

[@RenewalFitCoach]

Sil3nC4 Wonderful!

[@georgeamis3958]

3 years later, and the trick still works - thank you so much for researching and sharing - fixed our coffee machine in no time!

[@dorothytruong8112]

Thank you for the video! This worked for me on a Citiz machine I got at Goodwill. It took me a LOT of tries doing this, I did it for about 2 hours but it started making sounds eventually and now runs liquid through the machine.

[@JennySEJ]

Thanks for your research and video! I didn't get this to work until I started tilting the mashine, holding the front in the left hand and the water container side in the other hand, rocking it away from me and towards me. That made it work, combined with the suggestions in your video. Thanks again! Didnt wanna have to throw away my 10+ y/o citiz & milk!

[@jenniferjurs5533]

OMG...I thought my machine was destined for the garbage but after many attempts as you described it works again! Never thought I would be so excited to see water coming out haha Thank you!!!

[@beethoven_luvs_rap]

Machine was fixed in few minutes, thank you for this video.. may good fortune come your way

[@wendyb223]

Bought a beautiful Citiz machine on Marketplace. Water wouldn’t flow. This fixed it! I found that it helped when you hold one finger over the spout to create more suction while you are lifting and replacing the tank. Had to do mine line 12. times! Started to see more bubbles when I did that finger trick! Thanks again! 😊

[@kimholtvind6409]

Yes it really worked - I just tapped on the bottom valve while full of water and small bubbles came up . And voila I started it up as usual and it worked !!!! Thanks a lot great tip

[@michaelvazquez5852]

Haven’t used my machine in 6 months and this worked perfectly! I had to do it about 20 times.

[@rickeydean]

You win the internet! Looked as so many OTT ways to fix this issue. Of course leave it to a smart woman to find a solution. Thanks

[@RenewalFitCoach]

Rickey-Dean Wasson haha, so glad it worked!

[@pdb606]

Hi Holly - Ive just tasted my first coffee in ages. Thank you! The rocking of the water tank sorted out my air lock. All good now.

[@williamfrederiksen7911]

Thank you much, 4 years later and still helping desperate coffee drinkers! :)

[@claudiaholcombe5290]

This worked perfectly! Saved me trying to get the right customer service person on the phone Mine was a brand new machine and was air-locked. Thanks!

[@ericasolfeldt9997]

Hello from Sweden, this just fixed a machine I bought cheap to use in my summer cottage and I'm so excited to enjoy a cup of coffee tomorrow morning 😁

[@MrAnt1103]

Worked for me today. I keep setting the water on and off until my lights started flashing making me unable to push the lingo button any more. I walked away re plugged in tried one more time and bingo! Works like new! Thank you!❤️

[@kms3666]

THANK YOU!! Was heartbroken my almost new machine wasn’t working after being stored for over a year, tried everything for several days, then found this video. Did same thing, water finally started coming through. 👍🏼

[@fraserwaterfield2864]

Thanks for the video, really good to learn about that technique. I couldn't get it to work for my machine's issue but I found putting the machine on a descaling cycle almost immediately fixed the issue.

[@telegix]

Thank you it worked for me, hot water was a magic solution. Within 20 seconds the machine started pumping water!

[@marie-evefrechette2271]

You're a life saver! It was in storage for over a year and now it's working again!!

[@angelamedwid]

I love your video, strongly dislike the comment saying you took too long to get to the point. You did not! You were succinct and showed the machine, explained your situation, which clarified matters to me, as my Citz was in the basement for 4 yrs. & same story, pump not pumping either. I was SO happy to see your posting & you did all the hard work with calling Customer Service etc. It was a generous act to post a help vid which you stated you do not often do, but I want to thank you so much for doing it. My machine is now pumping away happily!!! Women make the best vids btw, NO mansplaining, as we do not have time for that.

[@RenewalFitCoach]

Ange Medwid haha, what a lovely comment, thank you!

[@cristydeming1465]

Same story, gave to a friend who had one that died - worked like MAGIC!!! Thank you SO MUCH!!!

[@RenewalFitCoach]

Cristy Deming You’re welcome!

[@RenewalFitCoach]

Cristy Deming You’re welcome!

[@bogiesan]

Holly, over on the Nespresso reddit sub, we send folks to this clip often. Thanks for the effort and a working solution. If I may, the action of raising and lower the tank engages and disengages the valve. When you place the tank back on the valve, a tiny bit of pressure is applied to the drop or two of water that are below the valve seat, forcing that small volume of water along toward the vacuum side of the pump and, hopefully, eventually clearing the vapor lock. This repeated action could, in impatient hands, result in damage to the valve. I have had success simply using a turkey baster to squirt water under considerable pressure down the tube. Have a towel handy.

[@RenewalFitCoach]

David Bogie thanks for the extra tip!

[@chaneljohn1]

Just tried all other methods and this is the only one that worked!! Thank you!!!!

[@janetandpauls7888]

Thank you for taking the time to share your success with us. Saved us from a messy (and probably unsuccessful) disassembly, which would have sent the machine to the Nespresso Graveyard (AKA Dump). Take care and stay safe.

[@donmarsh5717]

We have a different model and this device had sat unused for quite sometime. We followed your suggestion and it worked! Thanks for your efforts and sharing.

[@marinavallve3004]

You saved my machine!! Thanks so much! It took me around 10 or12 cycles, so I was starting to lose hope.... and then, miracle!