***HOW TO FIX Cadillac Cue System touch screen not working!***

[@highcrimes9153]

I have a 2015 Cadillac Escalade Luxury model, purchased brand new back in 2014. I've always taken it back to the dealer for maintenance. About a week ago, my CUE stopped working. Frozen! Could not get any response after attempting multiple reset actions. Made an appointment for service at the dealer. I received a written estimate for $1,395.30 (Tax included) for a refurbished system with a one year warranty. Went home and checked out KZbin. Found a technician who would install a brand new unit. He has his own little shop and has been installing CUE systems for eight years and has good reviews. No one has returned with any problems, he says. I then authorized him to install the system. I watched him work with precision. One and one half hours later, he was done. The system worked magnificently! He tells me if there are any problems whatsoever to please bring it back. The warranty is for one year. He then handed me an invoice for a total of $210.00 (Tax included). If you don't have the tools needed for the work or want to take your dash apart, have a specialist do the job.

[@Jeff-ev3ql]

Where is he located?

[@jeffreymarshall9825]

Can you give us a phone number to his shop please thank you

[@hotlatino7220]

​@Jeff-v3ql exactly. Why not include the dudes info. Smh

[@suryapun69]

Sir, Thanks a lot for this video, I just did it myself and this is very motivational for everyone out there keep it up.

[@hurricanepuss]

AWESOME! I was at the Cadillac Dealer yesterday. They wanted $1700.00 to fix that! I said, NO WAY! Genius! Thank You!!!!

[@firstautomotivechannel6677]

Glad it helped!

[@davidterceira7451]

Thank you very much, my ATS4, only has 25,000K. And just started not working. It is a 2016, so you can tell it doesn’t get driven a lot. Thank you again.

[@123ImpExInc]

Buddy...You Are Genius To Me...May God Bless You With All The Success And Happiness In Rest Of The Life...🙏

[@skunqly]

Very helpful video awsome job step step can’t be more helpful than this good job thank you

[@curtisledbetter6166]

Good job. Followed step by step. All works now. Thanks for the video.

[@firstautomotivechannel6677]

Great to hear!

[@Kryptic95823]

Thank you for this. Ive been reading many places between 600-1200 for replacement. So a $40 screen and a little work is a bargain. Really appreciate you sharing this.

[@firstautomotivechannel6677]

Glad I could help

[@lindseyrobinson7650]

They quoted me $1,700!

[@hotlatino7220]

​@firstautomotivechannel667 where do you recommend we ordered a screen from7

[@megalapagasable]

Thank you so much!! I was told it was only a dealer type of fix and this is pretty simple to fix. Thank you for the DIY! Subscribed and liked Brotha🤘🏽

[@firstautomotivechannel6677]

Glad it helped!

[@xochitlosorio9325]

Thank you!! Will have to order my screen and fix mine. Been having trouble with mine that when you tested the new screen I got so happy thinking it was mine. Hahaha!!

[@mvpjsj7557]

I can't believe cadillac won't replace this for FREE when so many people have issues with it, including myself. So annoying!

[@rickye3121]

I hold back not punching my screen everyday

[@lesmiazga]

Not only they don't wanna do it for free, but they don't want to sell it. Instead they insist that the whole cue assembly needs to be replaced and the part is $1100

[@Thisndat80]

Class action lawsuit is needed

[@mvpjsj7557]

@lesmiazga I found a local shop in my area that replaced the touch screen for $300. The entire cue assembly does not need to be replaced. Saved myself a few hundred $. No issues

[@beerman9807]

@@mvpjsj7557did you replace with after , I want to replace with a after market to add a car audio system

[@simonlucas1454]

Thank you so much for this video I fixed my screen

[@jimgolden9666]

Great video! Thank you for making it!

[@CheyoAntrax02]

Why does my Cadillac 2017 Ats audio don’t work , It let’s me connect my phone but no sound comes out and volume button doesn’t work .

[@jomarevalo22]

one quick question my friend. I'm having a similar issues, my scream works on everything but the ac controller. do you think it is the same issues or something else? I am not able to use my ac at all. thanks in advance

[@rudyarmendariz4632]

same issue here. let me know if you find a fix please

[@eric24tamez]

I may be able to help. In my experience it started with the AC controls not working. It's been like that for about 2 months and just this morning it got to the point where nothing but the edges work exactly like the video. During the 2 months I did notice other things stop responding little by little.

[@kennerthallen2132]

If you use the auto climate control button on the console the ac controls should pop on. I have the same issue but I can still get the ac through the console.

[@quantumquestions5849]

I called cadillac to do a replacement repair and they were trying to charge 2500 such B.S Thank you.

[@anishrai8717]

Hello, for my Cadillac xts 2014 the screen stopped working after a couple of months of purchased and the bottom part works, all the sound swapper and the ac and what not, but I simply cannot touch the screen at all, can I just purchase the screen or do I have to buy the whole thing?

[@stevelozano9523]

I started to have few buttons not working on mine so bought replacement. Went through process, removed all protective films and incerted all connectors properly and screen seemed to work but except none of the touch screen functions worked at all. I triple checked and all was fine but no function. Had to re-install my original screen and got some functions working g except for same ones that weren't. So I kept the original, better some functions than no function from the new one.

[@evelynchavez769]

Like the video mine is completely broken what can i do dealer wants 2000 to repair

[@tamahraahmad5608]

Can you tell me where is your shop to I. An bring my car and fix for me please please

[@veracitysoul5638]

I need to see how to change the screen for the XTS four 2014 model

[@jaywidablunt8984]

Anybody have a exact website to get the screen ?thank you 🙏🏽

[@michaelgonzalez1192]

I’ve been in the car audio 12vlt business for 24 years and for someone who seems to figure out how to take things apart I give you 👍 but have you ever heard of a work bench and being more organized instead of working on a garage floor in a Squatty position it would make your job so much easier...

[@firstautomotivechannel6677]

Growing up slowly ,Will have huge shop soon with all equipment ! Thank you for your opinion !!!

[@waynehoffman6584]

Question: I installed a new screen and it works sometimes. Other times nothing. When it works it does work well. What could be my problem?

[@PandaaBabyPlugs]

So I touched that little alarm sensor on top and it went down into the hole. Can I just remove the top like you did here and pop it in??

[@williamamonoocoleman971]

Where are you located, need my Cadillac SRX4 screen fixed boss

[@prestond2224]

Looks like a lot of screws I got kind of lost when you spit up the video but maybe it's straightforward but not too straightforward for me. I guess the hardest part would be keeping up with what screws go where

[@yolandasmith2309]

I need mines fixed can you do it?

[@markwalker5541]

Where do you buy the touchscreen for 2015 ATS CADILLAC

[@firstautomotivechannel6677]

www.ebay.com/itm/Touch-Screen-Display-For-2013-17-Cadillac-ATS-CTS-SRX-XTS-CUE-DVD-GPS-TouchSense/324298898594?epid=3018156771&hash=item4b81b87ca2:g:iIkAAOSw6OlfY39z

[@Bosslade29]

Where can I order the new screen from?

[@laine-jac]

Amazon

[@javiergil1550]

No es más práctico desarmar la pieza sobre una mesa?

[@haunebu2360]

I agree

[@kcchiefsgirl7026]

Mine is a 2020 and already has a frozen (spot) not sure what i can do

[@joyceluna755]

My car is a 13 and need its second Cue system replacement...

[@cathyshort9769]

Same with my 2013! Had the screen replaced 4 years ago now it’s frozen and has what looks like cracks in every corner of the screen!!

[@LuisGomez-yc4eg]

It really look so easy

[@jdrs4214]

GM has always had problems in their electronics. This is nothing new. Faulty gauge clusters, radios, Infotarnished systems, power window motors. Replacement parts at the stealership cost an arm and a leg for another 3-4 years, + crappy warranty, or no warranty, until the part fails again and falls flat on its face…..and the list goes on & on!!!

[@driverjeff1498]

I just do not get these people that want loud music while they are trying to explain something Working on a sensitive electronic component in the floor with no lighting From 5 feet away. Skipped over the small connection

[@bobhunter3086]

Thank You.

[@georgefernandez405]

thanks man

[@michellekansas9423]

Followed everything completely. Turned on car, but radio does not light up. Radio is working... help

[@firstautomotivechannel6677]

May be different problem !!!

[@quangkaraoke7672]

thank

[@K9Trixx]

$30? The dealer charges $1200 for an entire module... Then you get it back with all your same settings still intact...meanwhile all they did was change the $30 touch screen...

[@1fashionbliss]

My local dealer quoted me 2700

[@liz7057]

Can you do mine

[@TheSweetloudo1]

Way about above my pay grade and capabilities. Guess i will live with a dead spot!

[@chuckgaetano3855]

Cadillac wanted 3500$ 😅😅😅