How to fix Dyson Vacuum head - roller not spinning

This is how to fix any Dyson vacuum when the head roller is not spinning. I will show you the 3 most common problems and how to fix each one. In particular the last method is one that very few people know and if they do know they dont want you to know and do it yourself. If you have an issue with your dyson or any other bran of vacuum cleaner and the head roller or motor is not turning or spinning these simple and easy ways to fix and repair your vacuum cleaner are sure to work. For more DIY how to videos LIKE COMMENT and SUBSCRIBE.
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[@beentheredonethat814]

Worst vacuum ever! I have NEVER had a vacuum to cost so much and require so much maintenance to keep it running. I've owned just about every model and it's always the same insane amount of maintenance. I'm done with Dyson!

[@billshowto]

Try a miele vacuum cleaner, never have an issue 👍

[@suesue242]

I’m bout to b done with dyson too

[@685foLYF]

I was sucked in to buying one as well only two years of it and it is starting to have problems (regardless of my constant filter cleaning etc) such bull crap and waste of money 🤦‍♀️

[@eddiemun17]

Weird. I've had very little problems. Just average maintenance. Had mine for 6 years, works fantastic. Maybe the problem is you?

[@eddiemun17]

@@685foLYF sounds like user error

[@xoxoxar]

Holy crap! I took apart the brush head today because my dyson wasn't moving the brush head at all. I noticed the mechanism was really hard to move so I figured there was hair there. Then I found your video showing how to take it apart, and THANK YOU SO MUCH! I WOULDNT HAVE EVER NOTICED THAT SCREW THERE. There was about 3x the amount of hair as you found in yours. You saved me from buying a new one, I bet at least $100. Thank you so much! Its working like new.

[@edwardblakely9177]

Exactly the same here. Thanks!

[@jonlewis8138]

Ours was exactly the same, thanks heaps for the fix it video mate top job😊😊👍👍👍

[@wilfongs]

Excellent instructions. I really appreciate that you don't waste people's time with over explaining every little detail. This was easy to follow, and I DID find the little monster tuft under the spinner .. however after I put everything back together it STILL didn't spin very fast (it did spin though). Turns out the main issue was that my dog had torn some cardboard into little shreds that I had vacuumed up prior to this event and I thought I had cleared all the little pieces (the hose and head were clear). And suction seemed "okay". So I took off the hose right at the ball and there is a tiny slot where debris enters the ball that had a few very small pieces of cardboard trapped. Not enough to restrict the air but apparently enough to weaken it to the point that the turbine wouldn't spin very fast. I cleared that out and it runs like new now. Thank you very much for this great video.

[@billshowto]

You’re welcome 👍

[@arphet1]

I thought i was going to have to throw away the vacuum head, but that last tip worked like a charm!

[@lolitamike9609]

Thank you so much! I got the same black ball of hair. I have checked everywhere and thought it was broken. You saved my money ! BUT I am done with Dyson! Expensive and requires too much care! Never again!

[@StevenParima]

Legend status!! No time wasted! Exactly what you want in a tutorial

[@michaelgill4439]

Thank you very much for a great video. It gave me confidence to tackle the task. No hair blockage, just the belt not turning. Eased, a spot of silicon and running as smooth as ever

[@jpbui]

Just amazing! I just fixed mine today and saved myself 150$. This made my day. The hardest part was finding a screwdriver like yours small enough to insert into the tubing. Thanks again!

[@bridget_lisar2785]

Wow. Thank you. I couldn't believe I might of had to buy another vacuum after only having this one for 18 months... thanks so much. Great tips.

[@jaclynellis4800]

Yes!!! That last trick... saved me spending $500 on a new Dyson. THANK YOU!

[@jeschalland4167]

Hi Bill! Thanks for taking the time to put this online - and for explaining it so clearly. Even a non-DIYer like me was able to follow it. Tried all three tips, to no avail, before I realised some of the small bristles were folded over on themselves (at the back of the roller, of course) and that was what was preventing the roller from spinning. Snipped these and hey presto! Thanks again 👍

[@ginameade1606]

After the first try, I bought star drive screwdrivers and successfully removed a massive, dense hair-donut from under the spindle. This is a brilliant video to help the consumer overcome a design flaw that should have been tweaked long ago. Thanks

[@coffeebeercigarettes]

Worked like a charm! The hair build up over the years behind the little turbine from a wife and two daughters was substantial.

[@ventibreeze6648]

Thanks for the awesome tutorial, it was indeed dryer fluff and hair jammed in the brush, fixed it in half a minute thanks to you! The turbine head retails for £60 here in the U.K., I’m so glad I watched your video.

[@hopeanselmo3304]

Great instructions! Thank you! Our vacuum is 10 years old and going strong with helpful tips like this. Thanks for saving us from replacement ❤❤❤

[@SerenataNelf]

You, Sir, are a genius!! Last time it was emptied, and the dust reservoir removed, some fluff got in and was over the contacts!! Thank you so much, you saved me a repair bill!!

[@rorlandiable]

I was having the same issue with mine, and even after I cleaned the entire roll I wouldn't have ever know that one could actually remove the roller base and that hair would be stocked in there. I'll clean it again. I was so bummed out the roll would not spin as it should after I cleaned it thoroughly, but I'm sure this will do the trick. Thanks for posting!!

[@lucysmith2197]

The hero we need, not the hero we deserve ❤️

[@jeremyorritt6997]

Excellent advice, turned out not be as as simple as your video, really difficult to take apart, but would never have known what to do without this video, thank you very much, great video.

[@christaylor6587]

Thank you so much . The final trick was the one that worked- I but hard getting the screw out of the twisty thing- but the screw star head was the same size as the other screws in the unit and only took 12 turns to remove it. You sir are a legend. The wife will be delighted and so will my bank balance! First class help.

[@vikrampatel5766]

Step by step tutorial Watch, pause, act repeat till u get there. Great narration example and solution Did mine, was a gain of the day

[@arnoldsayasane9409]

Very clear instructions no shortcuts and for the longest time I had been struggling to figure out why the brush would be so slow! I did not want to spend another $500 on a new one you saved me money thank you!

[@billshowto]

You're welcome👍

[@CzarYan05]

Brilliant video. I usually hate ploughing through how-to videos, especially the Dyson ones. This one was nicely paced and really easy to follow.

[@sfjeanfrancois]

5:32 Exactly what was preventing my roller from spinning (completely filled with gunk / hair at bottom). Note that for the V11 only the cover of the brush comes out but still gives you access to clean. Awesome video!!! Thank you

[@Yaffatx]

Fantastic instructions. This old lady was able to take it apart, clean out the hair, AND put it back together again. Thanks!!

[@brabent6991]

Thank you so much! with Quarantine I've been cleaning even more than usual and when my V6 stopped working I was so bummed that I'd have to replace it, I was able to get it taken apart and fixed up and now it works like new!

[@belindagrieve6304]

Can’t tell you how many times I’ve googled how to fix something and you’ve helped me out. The final trick here did the job, just when I was about to send it for repairs. Super easy. Although, when I was half way through pulling out all the screws I realised my fingers were small enough to get in there without pulling it all apart. Saved me money, effort and worry. Thanks! 👍🏻

[@billshowto]

I’m glad people are enjoying and benefiting from my videos 👍

[@lepari9986]

Good clear instructions, in logical order (going from easiest to hardest). Thanks for the great video.

[@RobertSmith-yo3jw]

Great job. I purchased a new battery due to the brush not spinning and did not fix the issue. I searched and found this. It was a pain getting the final piece (i had to remove about 7-8 screws) but worth it. This one had twice as much hair behind it than you showed. Saved me having to either purchase the entire head or a new vacuum.

[@cryptotrader2779]

Thanks so much man. Learned a few things just now. I'm always cleaning out our Dyson, but didn't know how much there was to know until your vid. Much appreciated.

[@elenanicolson4588]

Thank you so much for this video!! It was the 3rd one I watched in a desperate attempt to fix my V6 and you were the only one to suggest that final trick when I was ready to give up, totally appreciate you filming and uploading such a helpful demonstration :-)

[@billshowto]

You’re very welcome 👍

[@tanyareichert8324]

You are a lifesaver!

[@BB-wh1nr]

Hey! Thanks for your help! To anyone wondering about screw sizes, if you have this model, the canister big ball animal, it's a T10 for the 4 screws of the plastic plates and T8 for the one in the turbine spinner. Hope that helps!

[@VioletFemme1111]

Yes, good tip, I couldn't get a screwdriver that went into the spindle for the last screw so I took it into our local computer shop. They had the right screw driver and didn't even charge me. Thanks for your tip, now I know what to screw drivers to buy. 😊

[@janetclarke7834]

Thank you for your video, I followed your instructions and it worked. I'm so proud of myself, I've never tried to do anything like this before, I took the whole head apart and fixed the problem xxx

[@bdrudd]

You just saved me a trip to the Dyson repair store! Thank you!!

[@billshowto]

👍

[@richcar3294]

Dude thank you! The part towards the end where you remove the piece that spins the roller solved my issue. So much hair removed and now it spins like new. So happy!

[@marionaini1264]

Bravo, nice, sharp, fast, clear-loud talking....

[@LaJewel]

Mine worked fine until I rinsed the head out. I took off the slotted end as you suggested, the inner axle spun no probelm. Brush head was clean, and spun fine - as long as I didn't secure the slotted cap back on fully. Then it would apply a braking effect - stopped everything.

[@_killbill]

Solved the issue on my V6. Thank you. Never knew that centre part of the roller came out - loads oh hair behind it. Took a few presses of the trigger after cleaning but works perfectly now.

[@hyperfee]

Awesome! I was going to pay to have this fixed but now only had to pay for a new screwdriver set (£5) and did it myself! Thanks! I also gave it a good clean up!

[@donnaboyle1800]

OMG I wish I had found this last year I purchased a new powerhead then when it stopped I knew it would be something simple. I'd always cleaned the roller brush but didn't know about that last trick. You're a life saver and great simple explanation!

[@wideyeo]

Thanks - fixed my Dyson following these instructions for the torque head. Had a tough time getting that last screw out - had to go to the hardware store and get the correct torque head to get it out. But once I got the hair out from behind - everything works!

[@ChrisL326]

Amazing. Solved. Who would have known there was a screw inside that spindle. Took all the other screws out but that one. Massive help! Thanks! Also worth noting that mine still didn’t spin after reassembly, just gave the roller a little nudge and it started spinning freely again.

[@wilfongs]

I did the same thing! I had a bunch of screws out .. so many more than were necessary ... and I could not figure out how to get that spinner off. That little hidden screw, I would never have figured it out on my own.

[@JackieChica]

Dude, THANK YOU SO MUCH. We've had a broken vacuum for months and it turns out that all it needed was some canned air to the electrical attachment point!

[@leanne-oliviasabinatalanco2132]

I tried to troubleshoot myself, then thought to google issues and DIY videos and stumbled on yours. Mine was in that final one where the hair circled around the screw in a place didn't even know existed without your video-how would anyone know without this video! I took it all a part and back together, with my fingers crossed- and that was it. You helped me fix and and save $ on a new Dyson. Thank you Thank you Thank you for this very thorough video and to place here so we can find you.

[@gregwhilsmith9341]

I definitely had the problem with drive pulley jammed with fibres at the bearing; thankfully your tip at 7:00 showed me how to disassemble & clear it out. Back in business! Thanks so much!

[@lyndaaustin4760]

I had to go to the final step to solve the problem--Thank you! I have 3 daughters and there was quite a twirl of hair that prohibited the head roller from spinning. Thanks so much for showing me how to get to that final piece. You helped me save our vacuum!

[@billshowto]

You’re very welcome, I’m glad I could help 👍

[@joannestewart9990]

Worked a treat. I had tried everything and had even bought a new battery pack. Such a helpful video. Clear and simple instructions. Problem solved and saved myself from having to buy a new vacuum cleaner. Thanks so much 👏🏻👏🏻👏🏻

[@allanhughes8567]

Yeah me too...gunna give this a go today. At least now I have a 9000mah battery!!!

[@beranfrog]

Me too! But mine doesn’t have the screw inside holding on the mechanism that turns the brush. :(

[@dominicleelodharry6846]

Spot on video, saved me a replacement Dyson head costing £65!, turns out my issue was the hair stuck behind the spindle, in the head, when I tried using the Vac it would spin for a few seconds then stop, but following the step by step guide I was able to dismantle the unit get the spindle out and find a massive wound up piece of hair which was causing the problem, removed that and I cannot believe how good the vacuum is now and as stated in the video unless you remove the spindle you will never know how much hair is behind there, I would say if even you don't have problems but had the machine for a while you should look at the spindle and clear it out to save your motor burning out and improve the performance of the machine.

[@susanwright2658]

Super helpful. I am not a handy person but was able to get my Dyson working in less than 1.5 minutes (not counting watching your video). Thanks so much.

[@billshowto]

👍

[@ritesh.chawla]

Thank you so much for putting this video out, I was really struggling with my Dyson, finally sorted it out

[@tenelysmith686]

Just saved me $200! I didnt know that rotating piece came out!!

[@NVDCNT]

Thanks for taking the time to explain everything step by step and leave nothing unanswered. I was only looking to service my head as it was still in good working order but I watched your video from start to finish...

[@harreetteB477]

Efficient, effective instructional video! No time wasted! Well done!

[@Chaingunner72]

My DC59's issue was the two electrical connectors tucked way up in the main unit housing. Cleared them of fluff and all good

[@mariopalumbo9898]

Can you be a bit more specific? Thanks

[@MONAYLEEnumber15]

Super massive respect to you my man! I can't tell you how long I've been dealing with this issue. Big up!

[@billshowto]

You’re welcome 👍

[@paolacardoza4542]

Billshowto What screw driver type do you use!? I was able to unscrew the other scree but not the one inside the black tube !?

[@exmachinema]

@@paolacardoza4542 It's a T-10.

[@sandrastokes3577]

Cheers 🥂 thank you 💗

[@BoMwarriorVlog]

I just gotta Ditto this comment, thank you!! 😃👏👍

[@LailonnaJ]

Thank you so much .. My hubby told me now I can be the fixer of broken things ... lol

[@azizanabail655]

I finally found the issue with my vacuum. Thanks Bill. My issue was the hair at the end behind the spinny head

[@markrodney1303]

Worked perfectly, got an great tight washer or hair that was otherwise invisible without taking off that last screw. The roller was spinning freely by hand after but still wouldn't spin when switched on. Gave the whole dyson a good blast with the leaf blower inside and out(especially the build up of fluff around the drum) and is now running at warp speed!

[@thunderverna]

What size torx screwdriver did you use?? It's so hard to measure and I don't want to buy a set, just the one to fix my V6 😭 Thanks

[@treaclelipz]

@@thunderverna t7 for inside the final bit. T9 everywhere else

[@treaclelipz]

Mine is still not running so may try hair dryer... 🤷🏼‍♀️

[@OzoneGap]

Thanks mate, i could never reach this hidden spot without this video. My vac is working fine now.

[@billshowto]

You’re very welcome 👍

[@solidoffortitude]

Thank you so much. In my case I had to go a little further and take off the side cover of the transmission mechanism of the brush, clean up debris and dust, and force twist the kogs and belt a few times to make it run again. The side cover is fastened by one star screw and a clip. But your guide was most helpful!

[@Gary-li7ib]

Legend! Thanks so much, did all the other steps but it still kept stopping and starting. Didn't even think to check there was a screw there. Thanks so much 😊

[@davidjfletcher7484]

Bloody great video mate. Never knew how to get that far. Fixed it perfectly.

[@Jenny-pt8pz]

Amazing!!! Used it on my old dc35 and she's finally spinning again!! There was so much hair wrapped tight in there i thought it was a rubber washer! Dyson should be paying u!!

[@MrClaresDad]

The ball of hair at the beginning of this video and where it was hiding was the exact problem with my Dyson V6 slim vacuum. Thank you so much for posting!

[@brianbaker359]

Perfect video in every respect. Audio, video and narration was 100%. Thank you.

[@jungeunkwon7630]

Fixed it perfectly! The torx is T9, just in case. I spent do much time finding it because my flat screw driver didn’t work

[@ambreline]

Thank you! You just saved me a lot of time searching at Lowe’s

[@boestey5164]

Thanks Bill, great vid but I had to go a little bit further to solve the same problem. I removed the 3 T9 torx screws on the transmission just above the electric motor and found that the tiny nylon cog on top of the motor was a bit worse for wear (not terrible). I was easily able to flip it over and hey presto, it’s like a new machine! The problems that I was also having with intermittent stop / start issues that I thought were related to the switch suddenly disappeared too! I’m thinking there may be some kind of overload switch that would turn off the unit to prevent damage to the jammed brush motor.

[@alexiswisniowski2527]

Thank you so much for this video! I have an older DC11, but I was able to figure out how to remove the roller and, lo and behold, 2 tight coils of hair stuck in the mechanism. This saved me from having to buy a whole new turbine head, and have it shipped from the UK!

[@nefreru]

Thank you so much! I was able to finally get things working again. There was sooo much hair stuck in there, it had melted and formed what I thought at first was a plastic washer. Amazing. Who knew hair was so strong.

[@ocaiera]

Thanks Bill great fix! I had to cut my Wife and daughters hair off in their sleep to minimise this issue occurring in the future. They were upset in the morning and I've explained why but they still are a little annoyed.

[@tomsong9412]

I never realized there was a screw inside the twisty thing, thanks

[@gauravp.2558]

FYI for future readers - in some Dysons it requires a T8 screwdriver. Once you get that out, you can get behind the motor like shown in the video and can get the hair out. Add lubricant to the area and use a QTip to clean. I saved $500 on having to buy a new vacuum with this fix. Thanks OP

[@usercide]

Brilliant! Excellent walkthrough! Thank you. Our Big Ball Total Clean had that tightly wound ball of hair. The deepest part was wound so tightly that at first I thought it was an o-ring or rubber gasket! You helped me out immensely. Thank you! Cheers!

[@lauratrubey9562]

Thank you so much! I would have never thought to remove that part between the motor and roller. Bravo on your HowTo. It was very clearly explained.

[@TheOutL4w666]

Thanks Bill! I was wondering how to pry out that little part!

[@MrCoffeypaul]

Jeez, you could make a toupee with that amount of buildup!

[@jakealford2387]

Virtual high five to you sir! Worked like a charm. GF was ready to drop a few hundred bucks on a new vacuum but this video saved the day!

[@stanspamford448]

GOOD REPAIR VIDEO !!! Just a tip for everyone... The screw holding the drive wheel on is a Torx #8 as apposed to every other Torx screw on the Dyson which is a #10....

[@sueburns5513]

Thanks so much for this, I was becoming very frustrated with the screws, ended up one side was small Philips head, other side was Torx 10 and the very tricky little wheel was as you said a Torx 8, which I had to go to Bunnings to buy ! But it's now working, so very appreciative of this helpful site and your contribution !

[@djbethell]

Cheers Bill, why Dyson can't stick with regular Philips screws is anyone's guess.

[@domasdomas1818]

Because it would be an easy fix

[@649649649134]

Phillips screws can "cam-out" and prevent you from applying the correct/consistent torque. Thus the use of Torx, Square/Robertson, etc

[@shaneosullivan456]

Amazing, after multiple cleanings and two stuck heads, did this and worked a treat!!

[@Lailas776]

Thanks for this mate. It really helped and I super appreciate how clear your instructions were, and how to the point you were! Super work!

[@98Enzio]

Thank you man! I was wondering why the brush stopped spinning after I cleaning the vacuum and now I got it thanks to you!

[@Driver732]

Thank you for saving the day. In my case, I have a DC35 and that spinning thing has a huge clump of hair stuck behind it, causing it to seize. Also the video was great and straight to the point.

[@filmitimepass602]

Exactly the problem I had with my Dyson! Thank you so much for the clear and step by step instructions!

[@SM-pe1lz]

Hi. I just wanted to add another thank you to the long list of thank yous. Your video saved me money on repair and/or replacement costs! I wish you all the best.

[@krd4251]

Thank you so much Bill! I'd purchased a POC vacuum to replace my 9yo Dyson. With all this time on my hands, you vid and a new set of screwdrivers - problem solved!

[@RobinMcDougall-ur3hp]

Thank you so much for this … saved me buying a new head!

[@shoniebaloni83]

Wow thank you! U had that hidden hit of hair on the very inside - I had no idea that was even a place to look! The hair was melted/fused together! I was 2 minutes away from buying a new vacuum so THANK you! I didn't have same model as you but your instructions were easy to understand with my model!

[@victorz3199]

Over the past few weeks, the brush bar was turning less and less. Figured there was something under the spindle, blocking its rotation but didn't know how to access it. Your video showing that there's a screw inside the shaft of the spindle is the information I needed. Thanks!

[@Oakpathetics]

Thanks for your video mate!! I have the dc45 which is a bit harder to access, but your video helped me find the problem. The amount of debris caught deep in the end was amazing! Thanks again 👍🏻

[@victbrad]

Thank you for this video! Just fixed my vacuum cleaner without any additional assistance or cost.

[@dalebrowne6229]

Thank you for the nice walkthrough. Got a Dysan hand-down due to them not knowing this. Easy fix with patience!

[@hawkamania_]

Incredible! Straight to the point very helpful! Thank you

[@ouiroc]

Phenomenal video very informative without stupid music and a bunch of blah blah blah phenomenal I love my Dyson stick you solve my problem thank you

[@LIMRYN]

Thanks mate, worked a treat. Had never cleaned behind the motor drive since I bought this. Cheers for a great video, fixed it!

[@jameshildebrand3442]

I know u made this video 3 years ago , yours was the only one that helped,sure enough it was hair ,brushes spin properly now ! Thanks very much 👍

[@billshowto]

You’re welcome 👍

[@MsBubu26]

Thank you. I already took the rotating thing appart and do it on a regular basis but this time around it was not working. I took the whole head apart per your instructions and all’s good 😊

[@shalmarie9624]

Yay it actually worked. I saved on a new vacuum cleaner by only buying screwdrivers and pilers. I have a different model but same concept. Took out the screw in the middle and used the pilers to wiggle out that piece and behind it was sooo much hair. I would have never found that piece without you ! I only have carpet for like a total of 2 square metres in my whole apartment so i couldnt bring myself to buy another vacuum cleaner! Thankyou so much.

[@mkrinder56]

Thank you Bill. This was the actual problem with the roller head. You have to take it apart to check. Thank you again!

[@smoovmoover]

Brilliant advice and removing the mechanism and getting rid of all the hair has fixed our Dyson V6. Thanks for your video it’s saved a service charge for an engineer to do the same job 👍🏻

[@davidrountree8507]

Thanks Bill. That last plastic cover to remove before accessing the small motor had me stumped until I saw your video. My DC35 motor head wasn't spinning and I tracked it down to what I thought was a small white stone jammed in the toothed rubber belt drive. Then I found that it was in fact a jammed belt tensioner (the belt drive compartment only being attached by one pin allowing a pivoting action was the clue). A bit of pencil graphite placed into the tensioner inspection hole, a few pushes on the tensioner and she was good as new. Thanks again Bill; a nicely paced, non-condescending, informative video.