How To Fix Hard Reset Hp OfficeJet Pro 8610 Ink System Failure

How to do Hard Reset Hp OfficeJet Pro 8610 to fix the Failed Ink System Error . This usually will fix the printer or will tell you what is wrong and why you are getting the error.
accessing Hidden Service Menu can help diagnose or fix some issues the printer can have
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[@Rangdebou]

Hi Please help, When i try press the back button four times nothing happens and the back button does not appear?

[@ishaky3093]

Same issue

[@hannastolarczyk4728]

It didn't work for me the first time, so the second time I tried, I removed ALL cartridges and I noticed that one of them felt really light, so I swapped it for a new (refurbished) cartridge, installed the cartridges back and went through the whole process again. It worked the second time!!! This is an awesome video - it saved me $$ since I didn't have to buy a new printer :) The HP support is horrible, they are useless- they never even try to help, they always try to convince me to buy a new HP printer. They are worse than used car salesmen!!!

[@varmaTrini]

I removed the print head and flushed each of the 4 nozzles with a 20ml syringe(fitted with a suitable refill adapter) till i was able to flush see clear water from each cartridge bay. I then had to ask my printer to clean its head scores of times till i could get the alignment & color's correct and this worked the trick for me

[@tammanaq]

If this doesn't work - then you have to go into the emergency menu as he does - but then clear all failure messages. Super simple. I just spent over two hours figuring that out haha.

[@Na-yd5hf]

Where is the emergency menu

[@tammanaq]

@@Na-yd5hf Sorry, I meant the support menu. Like he does in the video.

[@Na-yd5hf]

@@tammanaq ok np but where is the failure message

[@tammanaq]

in the support menu you will find a way to erase/clear all errors. I can't remember what it is called.

[@QamomQ]

Wish I could find where to clear messages.

[@stephendoane2075]

Genuine HP ink carts are prohibitively expensive, so, like all of the dozen or so inkjet printers I've had before this one, I purchase the highest rated non-genuine, but new (not refilled) non name brand carts, which are 1/2 or even 1/3 or more off the cost of HP genuines. 5 years ago, I bought this printer for $104 on Amazon (can't believe it's up to $399 now), and been using iKong brand knockoff carts, and never had a single issue with carts or the printer, until last week, put another set of iKong carts in, and at first got error that the Cyan NEW replacement cart just inserted was EMPTY. Come to find out the little square fingernail sized computer chip on the iKong new cart FELL OFF, and was lodged in the area of the cartridge. After playing with things, and even inserting a NEW replacement iKong Cyan (second one), got the "damaged cartridge" error. Could not resolve, so I bought the bullet and ran out and spent $79 for a set of 3 HP brand color carts, inserted them, and YIKES - still same "damaged cartridge" error! This is the type of thing that caused me to trash every previous printer I ever bought in the past, something would happen where it wouldn't print at all or 1 or more colors, despite buying and installing all new carts, which would not resolve the issue, causing me to toss in the trash the set of NEW carts that didn't fix the issue, AND the printer, and then run out to buy another new printer. Every one of the dozen or so inkjet printers I've had this is exactly how every one of them died. This printer has lasted 5 years, and has been hands down the best printer I have ever had, so I investigated either replacing the print heads, buying a print head repair/cleaning kit for $20, when I found this video. Followed along with this video exactly, but it did not fix it - the error degraded now to "problem with printer or ink system" which, I read while researching, is REALLY BAD, no solution. BUT - the second time doing this procedure exactly, when calibrating it DID actually print the calibration print test page, and then ALL was working again! This is the BEST video! Apparently when this model has any cart run OUT of ink completely, and you keep printing even a few more pages, it gets "air" in the print head for that ink color, and causes this severe problem and can actually damage the print head. I guess this Support Reset FORCES the printer to pump up the carts with pressure which if you have full carts for this test, will manage to FORCE some new ink into the printhead color that had the air pocket, and doing this one or more times (depending how much air, or how long ago it happened) will almost every time get the printhead full of ink internally and working again, without having to try manually cleaning, or getting a printhead repair kit as mentioned elsewhere I researched before finding this video. AWESOME! But for sure, make sure all your ink cartridges have plenty of ink when you do this reset and it asks to install all ink carts, or you may continue to force more air into the printhead from an empty cartridge, and it appears save a worst case scenario, these steps one or more times repeated will almost ALWAYS revive your printer, save you $$$ or even the cost of a new printer (and tossing any recently purchased new ink carts) WoW!!! Thank you Teck TeckDriven !!!!!

[@dtowndano]

Thank you for this detailed troubleshooting video. I followed the directions and the printer seemed to be responding as this video indicated. I was having no issues with my 6 year old HP Office Pro 8610 until I had to install a new ink cartridge. So after buying two HP replacement cartridges ( spent over $90) I wasn't able to resolve the dreaded "Printer Failure" error message. I tried several times with no luck. I've come to the realization that you're only going to get about 3-4 years out of a $100-$200 HP printer. Once the initial warranty period and HP tech support period runs out, forget about it and buy a new printer.

[@2beachcombers376]

Worked 1st shot

[@Morgul-blades]

Much like others that have already posted, I had gotten this error a LONG time ago (probably 2 years or more) and let the printer sit and collect dust thinking that one day I would fix it. After this reset fix I was able to install fresh cartridges and get everything back in working order. Thank you for making this video!

[@markb452]

Seriously excellent video!!! VERY cool trick about getting into the “Support Menu” to do a “Semi-Full Reset”. This along with cleaning the print head internal contacts and contact springs fixed my problem with the print cartridges not being detected, 😀

[@mikey5396]

I tried these steps but when I put the cartridge back in during the setup phase it goes right back to the error. Now I don't even have the option to go back to the hidden menu.

[@danroth9073]

same for my 8600 plus was able to reset once than it returned back to error message, any current info?

[@gulli72]

Semi-full reset just bricked my printer. Not only does it not function again, it doesn't even let me through to the main menu, which means that I don't get to open the support menu.

[@scottgoldfarb1227]

I would like to thank you very much for this video. This is a public service and HP should acknowledge and link to it in their product support site. Shame on HP! You saved me $225 plus the cost of new ink cartridges for a brand new printer. I will share this video in my social media to support you and your efforts. Should KZbin see this comment, I for one hope that you rank this video accordingly and support the person or persons responsible for posting it. This is a true service to the public and speaks highly of KZbin to share content of this type.

[@billlandcruiser9879]

Mate thank you from the bottom of my heart, you saved me so much stress. It took me 2 times so thanks for mentioning that towards the end of the video, now have you got a vaccine for corona kicking about

[@prittypositive5638]

I'm starting to question the integrity of HP because while I'm unable to print due to the ink system failure, they had no issues sending a document notifying me that my printer now has an email address, it printed flawlessly. I assumed the issue was fixed since they were able to send a document remotely and it printed...wrong, I still am unable to print. It just seems like they want me to spend money on a new print head. The whole thing is very fishy.

[@vamsikrishnaannavarapu5421]

Thank you so much dude! One tip for people who still get the same problem repeated after first time reset, have to keep doing the same process. After the cartridge is placed inside use A4 papers to continue the calibration process. Cheers!

[@donnagholar9695]

I just attempted this process but the home key never appeared? Any thoughts?

[@FrenkMelk]

That was a clever back door hint there! I'm trying to mod it to work on mine now! Thanks so much!

[@wendyfleur2374]

Thank you so much for your video. I was able to fix my printer error stating that my yellow cartridge was defective and I needed to change it even after changing it. Once I semi factory reset it that error never popped up again. Thank you!! You save me some money

[@frankrodriguez6424]

Wendy Fleuridor why is it always the yellow.?.

[@Christian.Haller]

On an 8620 it shows the error 0xc19a0040 . TL,DR: now it shows the error 0xc19a0003 . I was able to execute the semi-full reset. After power on I removed just one ink cartridge which showed me the assistant (language, date and time, duplexer and inks). Then it still showed the error 0xc19a0040 and don't let me proceed showing only the question mark "?". So I give a next try and removed 3 ink cartridges so I only have the magenta inserted and powered off. Then I powered on the device again and now it shows the home screen and no error. But don't look to early. So I clicked on the drop to show the ink status and the magenta is shown, nice. Then I clicked back arrow and inserted the others one after one and clicking the drop to see if that works and it did. Then I was ready to do a test copy which failed - I'm unable to press the copy black/color buttons. So I connected the printer to my network and opened the embedded web server. Here it shows me under "Tools > Product Information > Printer Information" this information: Status: Device Needs Attention Items Needing Attention Printhead: Missing, Failed or Incompatible Black Cartridge: Genuine HP Cartridge Installed Cyan Cartridge: Genuine HP Cartridge Installed Magenta Cartridge: Genuine HP Cartridge Installed Yellow Cartridge: Genuine HP Cartridge Installed After restart it shows the error 0xc19a0003 Before all that I cleaned the print head in bath of distilled water and then opened the print head and cleaned the contacts with an rubber and the 8 springs and some other contacts using sand paper which didn't change the 0xc19a0040.

[@robburton]

I spent countless hours with this problem, finally a solution. Thank You!

[@xfireblade1000rrx]

Missstttttaaaaaa you saved my fists for destroying this printaaa

[@semurray7621]

Thank you! You just saved me the cost of a new printer and the cost of ink I just purchased for it! I've worked for hours on this printer with no results till I found this! You've made my day.

[@Kriswixx]

ooohhh i am right there now I have DOUBLE HOPE

[@danmcsmith]

This fix bricked my printer (8610). Can't access the cartridges, can't get to the home screen. Don't follow!

[@bartwinters1206]

Dear Teck TeckDriven, thank you so much for this information. I bought this printer in 2016 for a little over 200 euro's. I had some errors before but I was able to fix it. Untill yesterday I got this strange cartridge error. I am not a tech kinda guy but I tried everthing (new cartridges and all) and nothing would work. Not even the help fixes on the HP website. I also looked up printer repairs in my city but for only one hour you have to pay 75(!) euro's. Thank god I saw your youtube video. You just saved me costs for a whole new printer. Like I said I am totally not technical but your video was very clear in every step and I found it very easy to follow. Again thanks for sharing your knowlegde! Wish you all the best and take care.

[@blackboardexemplarycoursep9986]

This was super helpful!!! The printer was not used during the pandemic, I was about to toss out the printer. I was able to install new cartridges and get it to work again. Thank you so much for posting this!!!

[@varmaTrini]

I removed the print head and flushed each of the 4 nozzles with a 20ml syringe(fitted with a suitable refill adapter) till i was able to flush see clear water from each cartridge bay. I then had to ask my printer to clean its head scores of times till i could get the alignment & color's correct and this worked the trick for me

[@JesusGarcia-jr6ij]

This worked on my hp pro 8600 plus printer after having a depleted blue ink cartridge. I refilled it and it would not accept the newly refilled cartridge. But now it works. Thank you so much.

[@coffeeattack]

That's the one I'm working on.

[@namolokaman2393]

In my case, the 'ink supply system failure' error message was not caused by defective ink cartridges, or any software reason, but by the damper membrane of the cartridge pressurization manifold, inside my 952 printhead, having come unglued a bit, enough to prevent two of the cartridges from pressurizing properly. The fix: 1) Disassemble the printhead to remove the cartridge pressurization manifold. 2) With an X-Acto knife: trim both ends of the partially unglued acetate membrane on top of the cartridge pressurization weir ( a chambered labyrinth to regulate air pressure to the cartridges ), since the excess membrane material, on both ends, can unfortunately contribute to the membrane getting unglued whenever removing the ink pressurization manifold. Note: Do NOT peel off the membrane of the ink damper reservoirs instead, though - that's not the membrane we are talking about! 3) Peel-off the partially unglued membrane from the cartridge pressurization weir. 4) Clean the membrane with lighter fluid (best), or alcohol. Make sure not to wrinkle it in the process. 5) Apply superglue to the top of the walls of the cartridge pressurization weir ( preferably with a CA glue accelerator to minimize white fogging ), and gently reposition the acetate membrane. Wait a day. Make sure the tiny air outlet in the center, along the edge, is left unobstructed, though. 6) Reassemble the printhead.

[@ronnieteo7959]

On my 8610, upon removing the cartridge, I get the Cartridge Problem message but the Home key does not appear on the screen, so I'm stuck pretty much. The interesting thing is that it DID show earlier because I tried the semi-reset and failed but from the second try onwards, the Home key refuses to show anymore. Is there anything else I can try?

[@ricobhi]

I have the same problem. I hope he responds!

[@DrAmrCactus]

@TeckDrivenTeck I cannot help thanking you ...yes the home button was not lighted or pressed after removed one cartridge in hp 8600 but when you said I should press fast in its place many times even if not lighted I succeded to enter the menu iam not believing I could make it print again...can you advice me how to make it accept non original cartridges or refilled once and which better refilled or non original...by the way I got these errors after I changed support menu option (ink initialization) from clear to set ...when should I change this option safely ..I was printing in only black while cyan and yellow was empty after I change this option from clear to set ..printer said to look if cyan and yellow cartridges have leak then reinsert and never succeed there was no leak just empty i only succeded to print when i could enter menu and made again option to clear ..don't know if I could print because I entered menu only and removed error orwhen I entered support menu and change ink option to clear ...I think I should make this option to set when all 4 colors are full not with 2 empty of them ? Others said I can change it to set to accept non original cartridges? Anyway may God (Allah) bless you for helping me to press fast in place to enter menu thank you

[@RecentlyAdded1]

I just found this video. For probably the same reason everyone else did - my printer started acting up. Thanks for this! It helped out a LOT!

[@jasonjackson4555]

Dude!! Thank you so much! This worked perfectly. I wish I found this before I got ink all over my hands playing with the print head!

[@affordableframing7532]

Wow, that was...AWESOME!! I would never have found the secret Reset button! Thank you so much.

[@TeckDrivenTeck]

I am glad I was able to help :)

[@luisgutierrez8198]

What do I do if the cartridge doesn’t move. It stays on the right side and I can’t remove a cartridge?

[@ZOMBuckaCurt]

Nope this actually screwed my printer up more thanks 👍🖕

[@freddyboy84]

Best video for fixing my intermittently used Office Pro 8600 without spending the criminal / price gouging £112 pounds on HP cartridges. Printer mechanics and head are like new so I did not want to throw the printer on the scrap heap. Not exactly a sustainable manufacturing policy from HP. I ordered 3rd party ink cartridges, I ended up getting 2 sets because the first set gave me the dreaded printer failure error - so did the second set. This procedure fixed the problem. I had tried the ink reset procedure - it did not work - after a few prints I got the printer failure error message again. 10 stars for this video. Note: This temporarily fixed the problem. - when you turn the printer off and turn it on the next time it reverts to the message "There is a problem with the printer or ink system.... etc etc." So my initial joy at fixing this problem has reverted back to frustration with the HP ink scam.

[@armandoguerillacono9592]

Best ink system problem solution method. So easy to follow. I saved a hundred dollars today. Thank you so much. Your new subscriber here. Got to go printing now coz my printer is now working fine.

[@teajadetime2442]

Thank you so very much for making this video.. I followed the steps and now my printer works again!!!!!!. I had to do it twice like you said you might have to do that and i didn't give up and the second time it calibrated and printed out the same copy you received..

[@helenawilson5310]

Thank you so much for this Video being available. This fixed my Printer Error exactly on the First try as shown in Video. Probably saved me a huge amount of Money also. Many thanks again!!!

[@CivilianDan]

Thank you for helping. This worked exactly as you explained.

[@HassonStudio]

I had just cleaned the printheads and had this issue. Other videos did not address this reset - GREAT job, printer worked just like yours did. Thank you!

[@mattstewart4002]

How do you clean the printheads?

[@m_gwb]

Wow, thank you so much! Very helpful video and very informative 👏🏻👏🏻

[@theharringtonson7349]

THANK YOU!!! I actually had to do it twice, but it WORKED!!! This video was great!

[@TeckDrivenTeck]

I am glad this video helped. Happy Holidays

[@arnoldgarcia4712]

did the setup, but stop after add duplex. and did not finish setup

[@achmaddenibnu7169]

Thank you very much sir ❤️

[@jennycheuk2007]

Thanks so much for your video. I followed your reset steps but once I put my cartridge in, the same printing failure window pop up and stop printing. Do you have any thought about it? Thanks so much. Fyi, I am pretty sure my print head is working cos when I plug the old cartridge back, there is no printing failure message pop up. It pops up when I replace the old one to new cartridge. I tried 2 new cartridges and they are both the original hp ink. I am kinda frustrated right now. Do you any thought about it? Your help is greatly appreciated.

[@valhallacustomwoodworks3840]

I have the 8610, had the same error code. I made 4 attempts following this method, however, my issue was I had two ink cartridges that were empty, and for whatever reason, the printer was telling me it was a printer failure. The only reason I figured this out was because I was alternating which ink cartridges I pulled out with each attempt. Thank you for this video, if not for it, I would have never been able to figure this out!

[@TeckDrivenTeck]

I am glad I was able to help

[@MIKE12334455]

thx this was also the problem whit my printer thxxxx empte cardrig

[@parastalwar6121]

Nice video. The issues I am having are 1) Cartridge cradle is stuck on the right side and will not move even with power on/off, so can't take out the ink cartridge. 2) Menu screen constantly shows "Cartridge Problem" and does not display Home or Back buttons. Any idea how to resolve these ? Thank you?

[@TeckDrivenTeck]

If carrige is stuck than i thonk the only option is to open the printer to see if somethong is blocking it or if the motor or belt it is broken

[@katwoman2371]

This is what happened when I reset mine. I'm about to open it with a hammer!

[@vanessaalvarez5053]

I’m having the same problem! There’s nothing blocking.

[@johninkcmo]

Thank you! Also, empty non-HP cartridges can add to the trouble!

[@scottmason6787]

take off your protective packing film ;) Great vid Thanks

[@matthewthatguy9567]

O...my...gosh! I wasted so much money going to ups to print stuff off cause this dang printer always has a different error code whenever I need it! Thank you thank you for this video! At the beginning I was kinda leary cause you were starting like another video I watched that didn't help so I'm glad I stayed till the end! Much love and happy holidays to you and your family!

[@TeckDrivenTeck]

Thank you, i am glad i was able to help .Happy Holidays !

[@Cbermeo75]

I did this like you instructed. The first time, I still had the same issue. So I tried doing a semi-reset again. However, the second time around after I removed the ink catridge, although it gives me the "Until cartridges are installed..." message, the little house on the top left that brings you back to the main menu (home key) is no longer there. I'm this close to taking a sledge hammer to this printer. Any advice?

[@TeckDrivenTeck]

If you do power cycle by unpluging the printer from power you should be able to do it again. But it could also mean there is actlly somethong wrong with it and parts may need to be replaced or the printer

[@charlessale409]

That’s happening to me too. I’m also this close to getting the hammer 🤣

[@taylorjones435]

i did everything as you did, but the same message from the beginning popped up :(

[@kristianrekola6404]

Thanks alot dude❤

[@pamwade1691]

Thank you so much for this video!!! God Bless you!!😊

[@TheLawnCareLifeinMowssouri]

Thanks! You got my printer back up and running! Appreciate the content. 💯

[@TeckDrivenTeck]

Glad to help

[@aaronlim5987]

Apparently the home button doesnt appear on mine when i remove the cartridge :(

[@dotcotton4081]

Try a few times... I think I did it 4 times but it then worked

[@aaronlim5987]

@@dotcotton4081 did 13times and i gave up

[@edbouhl3100]

My home button didn’t illuminate. Press where it should be and then press where the ‘back’ arrow should be 4 times.

[@terrygee1957]

This was superhelpful. Thank you.

[@estefaniasoto4632]

Make sure your Instant Ink is active before doing this! I ran into issues because I had cancelled

[@kingdigger2613]

My 8630 is saying I have a ADF paper jam. I have checked and can not find one. I did this reset but keep getting ADF paper jam message. ???

[@TeckDrivenTeck]

Most likely there is a very small peace of paper stuck somewere causing the error. It might be in between rollers or hidden but most likely it there somewhere

[@Jose-we5cj]

Hi, I would like to know if someone has a solution for the semi-full reset, I tried it but after that the head print was stuck on the right hand side and it does not move. I can turn the printer on and off, but it still done not move. I tried updating the printer with any solution HP has on its Website, but nothing. The only information on the printer is that the Cyan cartridge is empty and needs to be replaced. Before this, the head print was moving freely left and right. Any help will be greatly appreciated. Thanks

[@frankiendbeano962]

I was in the process of doing the semi reset but now my printer carriage (the thing holding all the cartridges) is stuck on the right side. I've tried powering off, unplugging, turning it on with the door open. I've even tried gently pulling it. Andnothing. It won't budge

[@TeckDrivenTeck]

Give it time. The printer reset can be really slow. The printer also can produce a different result each timw you perform it. I have done this to about 20 printers and few of them stoped respondong for a while but they all have resumed the reset and finished after like 20 minutes. I jad one that took almost 40 minites to complete

[@mateka7582]

You are a life saver! I did all the steps and still got the same error message, but then I heard you say that your ink was old and could’ve been dried up. So I checked all of my cartridges and found that one was dried up! I replaced it and my printer is working!

[@arwenrosalie3031]

I got this same printer at. Yard sale for free! The owner told me to steam the bottom of the cartridge to revive it.

[@luvpoems4u]

The printer head will not move...any suggestions...message is: cartridge problem Tkx

[@TeckDrivenTeck]

Multiple things come to mind. First I would do a power cycle by unplugging it from power for a hour or so. if the head will not move then it jammed, something is stuck jamming it, motor went bad or sensor went bad.

[@cdegiacomo]

Hi, I have an 8620, in my first attemp it didnt work, error msg appears, and when I do this process again the munu icon does not appear. I tried to turn it off because but i couldnt because it says its still working with the calibration. I disconnect it but happens the same thing and couldnt go to the menu. If anyone can help I appreciate.

[@roaringbully]

The basic process work for me the first time, but it did not solve the problem. And then I could not repeat the reset process because the home screen never appeared again. What I eventually did is to take out a random print cartridge, and put in a brand new one. I don’t use HP ink. So of course the system rejected it and asked if I was sure I wanted to use this other ink. That allowed me to go through the calibration process and seemed to solve the problem. So in summary, my ability to get to the reset was initiated by my putting in a brand new Jarbo ink cartridge. Hope this helps

[@echoniner007]

I'm in the same boat. I cannot reset it again because I cannot get to the menu. And, my print head is staying in the stowed position, where it is inaccessible, so I cannot pull out an ink cartridge now either.

[@mattstewart4002]

I tried this method, it didnt work so im trying again but now i am stuck on the stupid printer failure notificatjon, even when i took out one of the cartridges. Now what do i do?...

[@tonyahandy7170]

Thank you so much. You made resetting my printer so easy and it was fast. As a matter of fact, I was fixing it step by step along with your video and my printer was all set up before your video was finished, lol. PLUS it's better than before, because I got it brand new from someone who didn't want it anymore because they couldn't get the scanner to work and he didn't feel like taking the time to return it. Well, guess what? Now the scanner works too after trying your way. Now to try to figure out how to get my EPson Artisan 1430 a reset. Thanks a million!!!

[@TeckDrivenTeck]

I try to stay away from Epson, because of there animated self head cleaning that uses up ink. But I still recomend them for people that dont print alot. Becuse ots better to loose ink then have a cloged up head

[@MIKE12334455]

thxx also the problem on my printer empty cartridge

[@jakelive1]

thank you sorted my problem after hp support couldn't

[@tntglobalaccounting2371]

THANK YOU! Finally fixed the error messages and am printing again! :)

[@TeckDrivenTeck]

I am glad Iwas able to help ;)

[@donaldlemoine3032]

Question.. A couple weeks ago I installed new genuine HP ink cartridges. Today I moved the printer to the other side of the room. Now I am getting the error "new unused cartridges must be used for startup. I don't want to have to throw out another $80 for ink just because I moved the printer. Is there a fix for this?

[@TeckDrivenTeck]

Remove all ink cartridges from the printer 2. Power off the printer and un-plug the printer power cable from an electrical outlet 3. Leave the printer unplugged for about 3 minutes 4. After that, replug the printer power cable and power on the printer 5. You should see a message that the ink cartridges are missing, so you can go ahead and put them back 6. Wait for the printer to detect the ink cartridges and hopefully, the original error message will be gone

[@donaldlemoine3032]

@@TeckDrivenTeck Nope. Error persists. :(

[@mrwcool]

took the head apart 3 times and this actually worked. Thanks man!

[@danwat1234]

What's the process for a officejet pro 8600 plus? Different screen layout. Edit similar. Lower left outside of the screen pixel area press 4x after pressing home button first. Semi full reset did not fix ink failure system however. Will have to take apart and clean..

[@sofiagiron8490]

Thank you for your helpful video.

[@TeckDrivenTeck]

No problem, i home i was able to help. If it does not work first time try multiple times. This should work

[@suenicol2052]

I took out a cartridge and pressed the home button but I can only press the back button once before it goes back It says it wants the cartridge back in before it will do anything How can I semi-full reset with not being able to get back to support?

[@DrAmrCactus]

Unfortunately after semi full reset again it refuses refilled ink because they were empty before I refilled them only accepted the red which was only low not empty and printer said to inspect ink leaks then if OK reinstall there is no leaks after reinstalling after inspection error persist and thus time cannot press at all home button so cannot enter the menu again to make reset again ...is there another way to enter the menu and if I used original or high copy cartridge will the problem go ....and error deleted..printer before also said same error of ink.leak upon cartridges after depleted

[@lisamelin352]

Followed your steps until I had to reinstall the ink cartridge...it just stops there, never goes on to the load paper prompt. Any thoughts?

[@TeckDrivenTeck]

Try few times, HP printers are known for giving few variations of results

[@heidivaudin3934]

You're amazing! Thank you for sharing your knowledge and helping me to fix my printer!! ..its been out of action for almost a year!..and was considering buying a new one. Thanks so much..grateful to have my printer back in action!!!! 😁

[@TeckDrivenTeck]

I am gald I was able to help:)

[@allenbankstusc]

Thanks, been trying for 2 hours to get around the wireless setup lockout! VERY HELPFUL!!!

[@fp6889]

Worked for me after 2 resets. THANKS!

[@TeckDrivenTeck]

I am gald I was able to help:)

[@FioreLudena]

Thank you soo much!!

[@supersportsmom3169]

This worked ! OMGH! Had to do it twice, but it worked! Thank you so much!

[@TeckDrivenTeck]

I am glad I was able to help

[@alexgomez2793]

My problems is i did a partial reset to solve a cardtridges problem. But, when I configured the menu and pass inks cardtridges my HP 8610 give me "Printer failure", if i take a ink cardtridge not problem but i cant pass from the inks screen, when i insert a ink cardtridge again the " Printer failure" Appears again

[@TeckDrivenTeck]

You can try doing the partial reset few times. If it still does not work thrn it could be the head is actually bad or one of the inks might be bad. The partial reset only clears error codes that it accidently detected. But if a part is bad than that part will need to be replaced

[@alexgomez2793]

@@TeckDrivenTeck Thanks for ur fast answer. I realize that the problem happens even printer recognize cardtridges. When Printer recognize and admit they, Printer failure happens again. I change de head, I clean all and fix it, but...

[@invesible101]

Thanks this was the help I needed. Didnt work the first time but I will try again.

[@sonyshivdasani8036]

The best video!! Thank you so much :)

[@coffeeattack]

So thankful. Cool. I have pro 8600

[@uzumakiyana]

Hello I did this and now I can’t use the printer the menu won’t show up and the ink carts use to move now they are stuck

[@gushund]

I did perform as you instructed ... unfortunately, it did not work for me. I run this 10 times

[@philhemsley2909]

well this wrecked my printer, I didn't have the original printer inks (it is many years old) and so refused to get past the 'insert inks that came with the printer' page .... thanks a lot! NOT!!!!!

[@TeckDrivenTeck]

It should not but its not 100% proof. The printers sometimes give out wired results. Ideqly you do want origianl inks to make it smooter. I did it with aftermarket and with original inks many times and it worked perfectly. Someuser however claim that they were not so lucky.

[@TeckDrivenTeck]

Try the reset few times. If that does not work perhapse try getting used or even empty origianl inks off ebay. Ps what region of the country are you from. I have heard of printers doingg this in some countries where they try restricting inks that are made in certin countries becuse of price difference

[@happinessinthedesert7260]

I have an 8100 HP & have been using generic cartridges for 2 years... recently it will not print due to “printhead: missing, failed or incompatible” error. Each cartridge states non-HP Ink Cartridge Installed. Any one out there with a work around to clear this error? I’ve unplugged, tried reset; from machine & from computer software, etc. I hope someone out there can help or send me somewhere to fix it. (Great Video, by the way!)

[@TeckDrivenTeck]

If you can get your hands on a original inks even if they are empty that might try, but it sound like the head went bad.

[@scyllamonster9816]

Thank you so much! You saved me going out and buying new ink and a new printer! Had to reset twice, and now it works like a charm.

[@DrAmrCactus]

Is there away to force hp 8600 to accept refilled cartridges...and is refilled cartridges safe?

[@apisoft1]

The hidden menu ... Great bro it's work.

[@joseamedinaanzaldo6101]

Very helpful! thanks so much! :)

[@motoboh4656]

This was an awesome video, thank you! Unfortunately for me, it didn't solve the problem, as I went through the process several times, at which the printer instructed me to "install duplexer", which is some removable cartridge in the back, which was already installed, so I went ahead and removed it then reinstalled it, yet each time I've gone through the process, it still resulted in "printer failure". Any other suggestions, bc I've had it with HP products. Thanks again!

[@meghan2680]

THANK YOU SINCERELY FROM THE BOTTOM OF MY EXTREMELY FRUSTRATED HEART❤... edit: looked like it was working but cartridge error showed up again 🙃

[@echoniner007]

Tried the hard reset on my HP Officejet 8625. It didn't solve my printhead missing problem. Worse, now the printhead won't scroll over to be accessible when the front panel door is opened. I was hoping to pull the ink cartridges out of it first, but no such luck. Warning to others: remove you inks before you try this hard reset!

[@TeckDrivenTeck]

Try removi g power from the printer and the try again. This should solv the problem with the prinhead not moving

[@echoniner007]

@@TeckDrivenTeck Doesn't work. No matter what I do.

[@TeckDrivenTeck]

@@echoniner007 the reset is a standard procedure when a Hp tech trying to clear a error code. If it does not work there is somethong alse wrong that is cousing it. Make sure the inks are seated proprly or out. Sometimes they can pop out and freeze the carriage

[@ryankyzar]

The same thing happened to mine. My Instant Ink had cancelled and I was trying to reactivate it, so I tried the semi-full reset and now it's stuck with the printhead to the right and it says I have to take out the instant ink cartridges. Did you ever get yours working?

[@mikeloriemd5392]

Thanks, We'll see if that will help my printing delays

[@rodolfopaivasouza6515]

Good afternoon, I did a hard reset on my hp 8160 printer and now it's stuck, the cart doesn't move when I open the lid. The error 0xc19a0020 is also appearing. Can you help how can I unlock it. thank you

[@Cmaldonado09]

It won’t give me the home button option 😭😭

[@aris95]

I would add mention that if there is nothing wrong with printer don't do any semi-full reset if it isn't absolutely necessary there is always possibility to get working printer bricked

[@kennethholmes1166]

I tried everything. it's computer app sez everything is o.k. but still refuses to even print test sheet. It is a 8610 about 5 years old. it will scan and I can save to flash drive. I can fax but it will not print. I was able to update the driver. Should I send it to HP repair, or is it even worth the cost?

[@schelldun]

Worked great!! Thank you.