HP OfficeJet Pro 8610, 8620, 8710, 8720 Ink System Failure

Does your HP displays "There is a problem with the printer or ink system. Turn the printer off and then on. If the problem persists, contact HP?" Although the message sounds severe, the problem is actually very easy to fix,. Follow this video to get your printer back in minutes.
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About BCH: BCH Technologies is an innovative company focusing on ink and related products. Founded in 2011, the company transforms how people and businesses refill their printers through innovative technology solutions. Our core purpose guides the research direction of 1) preventing land waste and 2) bringing customers better products with lower costs. Every day, over one million ink cartridges are thrown into landfills worldwide. The company has focused on working with businesses of different sizes, from Fortune 500 companies to entrepreneurial starters, to develop custom ink, spanning from printer ink to stamp ink, re-entry ink, indelible ink, redaction ink, invisible ink, and more.
Timeline:
0:16 - The Cause
1:17 - “Bad” cartridge
2:04 - The Solution
This video was produced by Kevin at BCHTechnologies.com.

[@AndrewMao]

How do you clean the clogged printhead on the cartridge?

[@varmaTrini]

I removed the print head and flushed each of the 4 nozzles with a 20ml syringe(fitted with a suitable refill adapter) till i was able to flush see clear water from each cartridge bay. I then had to ask my printer to clean its head scores of times till i could get the alignment & color's correct and this worked the trick for me

[@julwalsh]

Thank you. Just saved me £400 for new printer

[@hailnt]

Hello Kevin, at 2:24, did you remove the chip on that cartridge and actually solved the problem?

[@romanr.4287]

Thank you for the very valuable information on how the printer cleans the nozzles. Now I know why my printer, which I mostly used with alternative cartridges, never really got properly clean or didn't produce a good print image for long.

[@JosePerez-ze2od]

Thank you so much, this is the only solution that worked for me!!! I had this error on an HP T230, luckily I had the old cartridges so i did this trick and it worked. Than you 🙏

[@BCHTechnologies]

Awesome! So happy it worked for ya! Those error messages can be such a pain!

[@vitalityseeker6193]

Thank you so much for this video. It solved my problem, which otherwise would have been impossible for me to figure out without this information. 😇

[@camronfernander6792]

This definitely worked! My client thinks I’m the best

[@ahmetalphanakay6195]

Hi is there a way of using the scanner without or with bad cartridges? I can not bypass the "INK system failure" message... Thanks for the video

[@Yah_ThatsMe]

Try blowing your bladder

[@aris95]

It seems that there isn't. THat what means "AIO" = All Interfaces Out of order

[@romanr.4287]

you can still use the scanner via the computer (or smartphone)

[@borgcutus5780]

You should be able to use the non-print printer functions like scan & fax just fine. You just have to "OK" your way past all of the ink system error messages.

[@MaThalent]

Sorry how to clean? It never go to the clean menu.

[@2XXEquiz]

Where have you been all these months my friend? I am going crazy with my HP priter.. it keeps telling me there is something wrong with my Cyan cartridge. I use HP Instant Ink and they have sent me twice a whole new set of new cartridges and my printer is barely working. up to about 20 minutes it just fails to recognize the Cyan so I have to reboot it and start over. I felt there was a problem with the entire carrier but looking at your videos now I am thinking my printer may just be confused or actually clogged on the port for Cyan cartridge. The rest of them are showing ok on all the tools from my PC or on the LCD display.. I am about to throw it off the window but I thing Ill try to save the world from more gabage by fixing it. Thanks and if you can light some of your ideas or point me out to some more information about how to fix it.. Too bad I am all the way across the US in California.. I'll be checking more of your great videos.. Thanks again. Happy 4th of July!!

[@aris95]

I managed to track the error source from the web user interface there showed cross in faulty cartridge

[@truthteller8274]

I don't know if I'm willing to test this with $100 ink purchase on 8 year old printer, and a new one costs the same price... I'll just chalk it up to a wash and come out with a new printer.

[@sierrag5674]

I have the same model, today I bought a non-hp cartridge, it turns on and then turns off suddenly, I haven't used the printer for several months. can someone help me what is the problem? Thank you!

[@truthteller8274]

Yes, return whatever ink you haven't opened, trash the printer, buy new one that comes with ink, and enjoy another 5-8 years use.

[@simplybs9311]

Ohhhh so it locks the serial number then hmmmm. Thats why the newer hp officejet models (8710, 8720, 9010, 9020) with system supply problem lockout new cartridges even though HP tells you to replace the affected cartridge to solve the problem.

[@BCHTechnologies]

Thanks for subscribing and supporting the channel! You're absolutely right - the lower-end HP models usually remember the last 3 to 5 cartridge serials, while the higher-end ones like the 8710, 8720, 9010, and 9020 store the ink count directly in the cartridge chip. However, the system supply error is stored in the printer’s memory, but luckily, it typically only remembers the most recent cartridge. I really appreciate your input and engagement - subscriber questions like yours help the channel grow and are usually answered within 48 hours. Let me know if you need more details!

[@smwayne100]

So HP just told me I can no longer use this printer because the software upgrades cause it to not work with even new HP cartridge. Then he proceeded to try to sell me a subscription to buy a new printer for monthly charge on yearly subscription. My reading of this is that HP does not want anyone using this printer so they put something in the software update to make it no longer work and sell you more printers. Does anyone disagree or agree with my assessment?

[@JuansGotThis]

Dude....ain't no way are you for reals ???? 😭😭 Is that why mine stopped working all of a sudden???

[@kaylee7425]

Mine just got this error this week too 🙄

[@billvjohn]

I just received this error todasy on my 8610. It worked fine the last time it was used. Now I'm trying to search for a solution.

[@matthewbuckley8901]

I got the same error a couple of weeks ago, it worked perfectly until then

[@James_2626]

My printer worked fine before I left for vacation. I come back home and turn my printer on and get this same message. All the ink cartridges are hp and practically new. I also called the hp number and got the same sales pitch. I have a funny feeling something is not right.

[@rochellekrusemark5542]

i reset my printer by unplugged, removed all ink cartridges, new HP ink cartridge, removed printer from computer and downloaded updated firmware, still get yellow cartridge error.

[@junniemarclarion]

How to fix "there is a problem with the printer or print system. turn the printer off then on"? HP smart tank 615