How To Fix Replace Keyboard Key - HP Chromebook 14 - Letter, Arrow, Function, Small Keys

This video will help you safely remove and then install an individual key on a HP Chromebook 14 series computer. Since this computer uses a French Inset keyboard, it is preferable to replace keys if at all possible instead of the whole keyboard as the new keyboard cannot properly be held in place.
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Computer Repair Tools & Supplies: www.amazon.com...
FAQ's:
Q: My Key Cap will not click down in place correctly. What's wrong?
A: If your Key Cap is not clicking down in place correctly, it is most likely due to the Retainer Clip not being properly installed or damaged. Remove the Cap and inspect for damage or that its not laying down flush and properly snapped in itself. Compare to another Clip if needed by removing another Cap.
Q: Where can I purchase replacement keys?
A: I usually get my keys on Ebay or www.laptopkeys.... If you cannot find the correct key for sale, you may have to purchase a keyboard and take a key off of there.
Q: I have a Key or Keys that are not working. Will this fix them?
A: This video is a tutorial on how to replace a key. If your keys are not working but are not mechanically broken, troubleshoot them as seen here; • How To Fix Troubleshoo... .
Q: The hinge clip came apart into two pieces. How can I reassemble?
A: They fit together with a small plastic pin on the left and right of the inner clip. These fit into holes on the outer clip. To see exactly how the inner clip sits in the outer clip, remove another key cap and copy the clip under it.
Q: The rubber spring came off. How do I reattach it?
A: There isn't really a good way to reattach those. They are not meant to be replaced. Best advice is try to use a small amount of glue. If that does not work, you may have to replace the keyboard.

[@PC_Monkey]

Thanks for watching! Please consider subscribing to my new channel here: www.youtube.com/@jamminpcs. I'm trying to move the easier hardware stuff there so that I can focus on the more in depth troubleshooting and diagnostic videos here :)

[@GiveDacookiebak-dk5jf]

@PC_Monkey i broke the plasticiiii thing and the white button is coming off, pls tell me how to fix if possible!

[@certificvates]

Thanks man, my key on my chrome broke and this video (after a little fiddling) really helped! I appreciate it.

[@PC_Monkey]

Great to hear !! Always here to help :):) I also just started another channel that will show general computer use tips as well as general tech tips. Feel free to follow that one too :) And if you would like to see a video on anything specific, just let me know :)

[@scottporter4871]

Brilliant, thank you very much. I ripped a key off in my temper. Watched your tutorial when I calmed down and fixed my key and attitude lol. Thank you. Much ❤️

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@ddreaav]

omg thank you for this tutorial!! i accidentally ripped off the j key off my school chromebook and couldn’t figure out how to fix and i then i saw this vid and finally figured it out! ty!

[@PC_Monkey]

Happy to help :) Always here if needed !!

[@V4mpy_Kkamii]

oh thank you so muchh,my key broke on my school laptop

[@PC_Monkey]

Happy to help :) Always here if needed !!

[@ChavezDIY]

I have a keyboard similar to this one on my HP Chromebook 14 X360. Putting the two white retainer frames back together was challenging. The hinge in the middle where the two white plastic frames meet was not connecting. The pins were not locking into the grooves because a thin piece of plastic was bent into the groove and blocking the pins from fully seating down. I bent the plastic out of the groove and the pins were able to lock into place. I'm glad its over, it was stressing me out, haha.

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@Xarxius]

THANK YOU.

[@PC_Monkey]

Your welcome :) Happy to help !!

[@Tiff.111]

Best vid ever

[@PC_Monkey]

Thanks !! Glad this video was helpful :):)

[@rudradubey5386]

Thank you bro, I have fixed my laptop 😊

[@PC_Monkey]

Great to hear !! Always here to help :):)

[@nancylepage5360]

Thank you very much for your prompt answer, much appreciated.

[@PC_Monkey]

Happy to help :) Always here if needed !!

[@karianalewis870]

I accidentally broke the two plastic pieces on my key cap, can you make. Video on how to fix that?

[@PC_Monkey]

Did you break the Key Cap in two or did the retainer clip come appart?

[@mammiedavis2322]

@@PC_Monkey my two clear pieces came apart

[@PC_Monkey]

@@mammiedavis2322 They fit together with a small plastic pin on the left and right of the inner clip. These fit into holes on the outer clip. To see exactly how the inner clip sits in the outer clip, remove another key cap and copy the clip under it.

[@fcseven]

My retainer popped into two pieces. Do you have a video on how to put them together?

[@PC_Monkey]

You can see that explained in this updated video: kzbin.info/www/bejne/hpC4kImwi92agZY

[@ZoeSmith-to8yo]

Him: And snap it into place Me: Tries it, wait its not working what the... Edit: Finally figured it out, And I probably need to get my eyes checked

[@PC_Monkey]

If the Key Cap is not snapping back into place, there are usually two reasons. Either the Retainer Clip is not snapped properly into place itself, or it is damaged and cannot securely hold the Key Cap in place. To compare, remove another Key Cap and compare the two Retainer Clips.

[@richardmcbride7208]

The black plastic frame seperated. The inner and outer. How do you go about fixing that? Epoxy? Are they replaceable. Does the silicone rubber center jyst set in the center? Not attached to the base?

[@PC_Monkey]

The Hinge Clip can come apart in two. I explain how to put it back together at the end of this video: kzbin.info/www/bejne/qpjcnn14Ypxrps0. The Rubber Spring should not come up. If it does, you can try gluing it down but if that does not work, you may have to replace the keyboard

[@nancylepage5360]

Hi question is it possible to buy bags of keys, cups and hinges? for replacement?

[@PC_Monkey]

I have never tried to buy them in that much bulk before so I'm not sure. Most computer models have keys that are not compatible with other models so its most likely not worth it. Unless you have dozens of the exact same model computer.

[@BruhUsername10]

hey i dont know if u will see this but if you do i really need help so do you know a replacement for the little circle rubber thing in the middle of the key. I accident broke mine trying to fix my key and now i have to push super hard to press it. Do you know any replacements or do you think its safe to super glue it back on?

[@PC_Monkey]

There isn't really a good way to reattach those. They are not meant to be replaced. Best advice is try to use a small amount of glue. If that does not work, you may have to replace the keyboard.

[@BruhUsername10]

@@PC_Monkey what do you mean as in replace the entire keyboard because its a laptop i have a bunch of keys only

[@PC_Monkey]

@@BruhUsername10 replace the entire keyboard means purchase a new keyboard, take the old keyboard out of the palmrest and install the new keyboard in its place...

[@helcat3285]

i have plastic in 2 pieces, is there any way to repair it?

[@PC_Monkey]

They fit together with a small plastic pin on the left and right of the inner clip. These fit into holes on the outer clip. To see exactly how the inner clip sits in the outer clip, remove another key cap and copy the clip under it.

[@liliana7622]

Where did you buy the individual letters , my daughter chrome book is missing some letters ?

[@PC_Monkey]

I usually had good success on Ebay or Amazon :) If you cant find individual keys for sale, you can purchase a used keyboard and take the keys off that :)

[@richardmoore5115]

THE PLASTIC CLIP HAD A SLIGHT BEVEL ON IT. IT WOULD HAVE BEEN NICE TO KNOW IF THE BEVEL WENT UP, OR DOWN. might affect how the button snapped on..

[@peacepuffz]

Is this for people that lsoe keys? My Mums I & k don't work, tried cleaning but think i need a full replacment keyboard?

[@PC_Monkey]

How does it not work? Does it feel like something is wrong with the physical key, or does the key feel fine, just its not typing as it should on the computer?

[@peacepuffz]

@@PC_Monkey Hi mate thnaks for getting back. Key feels normal but on press nothing. I've ordered a new keyboard from China?

[@wolfkid6500]

what size flathead was it? what other tools would work for chromebook keycaps?

[@PC_Monkey]

Smaller and flatter the tool, the better. You can see a some in the Repair Tools list here; www.amazon.com/shop/pcmonkey

[@nancylepage5360]

Shift key and P does not work? I have checked the cable and this is fine?

[@PC_Monkey]

You have an HP chromebook?

[@l.b________9241]

can you do a arrow keycap

[@PC_Monkey]

The arrow keys are usually the same size as letter keys. Are yours smaller? If so, they will be constructed the same way, just smaller components. Also, the Retainer Clips may be installed sideways so instead of going at it from the side as I do here, you may need to go from the top or bottom

[@jotitu1302]

omg thank you

[@PC_Monkey]

Your welcome !! Happy to help :)

[@cerinem.9250]

Hi i did as you said but the key keeps lift up ? like its not clip in place

[@cerinem.9250]

the two white part where separate i did my best to put them back together

[@PC_Monkey]

@@cerinem.9250 If the Key still lifts up then its either not attached correctly to the Retainer Clip or the Retainer Clip is not attached correctly to the Keyboard. I would double check the Clip, as thats the most likely. Compare it to another one if possible for any differences is how its laying down or if its not reattached to itself properly

[@cerinem.9250]

@@PC_Monkey okay thank you very much

[@PC_Monkey]

@@cerinem.9250 Happy to help :) Always here if needed !!

[@saggi3341]

I am not getting how to fix the bigger piece of plastic as im not getting how to put is it upside down or what please help

[@PC_Monkey]

If you need to see the correct orientation of the Hinge Clip on your computer, I would remove another Key Cap, but be careful to leave the Hinge Clip alone. You can then compare the two

[@savannahmallery7066]

what do we do if the plastic did break?

[@PC_Monkey]

You would need to purchase another loose key on Ebay, Amazon, etc. Or you can purchase a used keyboard for spare parts :)

[@nopenope6750]

@@PC_Monkey what of the white spongey part is missing

[@PC_Monkey]

@@nopenope6750 If your referring to the rubber spring at the center, than you would need to replace it. That pushes the key back up after you press it. It may not work without that part. Your best bet is to find a loose key for sale on sites like Ebay, Amazon, etc. Find one that sells that part with it. If you cannot find that, you will have to purchase a used keyboard and take it from there.

[@nopenope6750]

@@PC_Monkey I'm going to replace the keyboard assembly.

[@Idkwhoam_]

ye have that my keys is still broken i did ur step but its broken idk how to put back in and it cannot repaired :(

[@PC_Monkey]

This is a tutorial on how to replace a key if the key is broken and needs to be replaced. Simply removing it and putting it back on will not repair a broken key :) If the key is physically broken, it would need to be replaced with a non-broken one

[@Idkwhoam_]

thxx for the advice monkey i will replace non one thx again! :D @@PC_Monkey

[@errolwallace2125]

HP Chromebook 14 db0500sa. I need new 5 6 - and left arrow keys. Can you send me a link to buy some?

[@PC_Monkey]

I usually get my keys on Ebay or www.laptopkeys.com/

[@GennyatDennys]

I broke the retainers, i broke the small one from the big one, how can I fix it, please tell me, I really don't wanna break my keyboard

[@humblecourageous3919]

I tried this and it didn't work. My HP chromebook was only 11 months old. I also tried removing the keyboard and reattaching the ribbon but that didn't work. I called for a warranty repair. But the HP person on the phone told me to press down the power button and the refresh key for 15 seconds. I did that, but I had powerwashed and needed to put in the WiFi code. Since the keys hadn't been working we just skipped to where he would send a box to send it back. I thought I should try to get it ready so I put in the WiFi password. Lo and behold - ALL the keys worked properly, except the g key. I have to really press down on it. I messed it up when I removed it. So first try the power button and the refresh key.

[@PC_Monkey]

Very weird issue. Thanks for sharing :)

[@brodiecorbett5738]

my d key keep coming off the little things inside have broken apart and I'm not sure if its fixable or not (I have a Chromebook 14)

[@PC_Monkey]

If the Key Caps keeps coming off, its most likely one of two reasons. Either the Cap is not clipped into the Retainer Clip properly, or the Clip is broken or itself, not snapped in properly. To see if it has any damage, remove another Key Cap and compare the two clips

[@barbarat5729]

I give up. I cannot get the clip to go back in even though it's not broken. When I do get the clip back on and the place the letter key cover back on it the whole key and clip just pop back up.

[@PC_Monkey]

If the key wont install correctly, either a component is broken, its not orientated correctly, or the metal pins on the keyboard are bent out of shape and are not allowing the key assembly to snap into place.

[@alicia5904]

My chrome book has this plastic thing attached to the key... I don’t know what I’m supposed to do with it because I can’t just place it onto my keyboard as I think it needs to be attached to something... when I tried to attach it onto these two metal things the key wouldn’t stay In place properly and I don’t know what to do-

[@PC_Monkey]

Sorry, its hard to picture without seeing it and I dont follow that very well. Feel free to post a video to your channel, message me back here, and then I can view and advise :)

[@aedan402]

I tried the steps but when i try to click the key into place it kinda stays there but it's super wobbly and uneven and it falls out constantly

[@PC_Monkey]

If your Key Cap is not clicking down in place correctly, it is most likely due to the Retainer Clip not being properly installed or damaged. Remove the Cap and inspect for damage or that its not laying down flush and properly snapped in itself. Compare to another Clip if needed by removing another Cap.

[@aedan402]

@@PC_Monkey I checked an it's the metal part that locks on to the retainer clip because when I remove the key cap the white clip comes up with it while the clip not being damaged

[@PC_Monkey]

@@aedan402 Yes, if the metal pins on the keyboard are bent out of place or damaged, that will cause the retainer clip to not snap into place correctly. Try to bend the metal pins back into correct position. If you cannot, then you may have to replace the keyboard :(

[@jade-em5mx]

Hey! So I have a problem with my 'Esc' key. It's wiggly, how do I fix it?

[@PC_Monkey]

I would remove the key cap as seen here and inspect for damage or where the lose connection is coming from. You may have to reinstall the retainer clip or replace it

[@quinnneedssleep]

So my o key broke, and it looks like it could just snap-in, but it isn't...any advice?

[@PC_Monkey]

If your Key Cap is not clicking down in place correctly, it is most likely due to the Retainer Clip not being properly installed or damaged. Remove the Cap and inspect for damage or that its not laying down flush and properly snapped in itself. Compare to another Clip if needed by removing another Cap.

[@quinnneedssleep]

@@PC_Monkey what do I do if it's damaged? it's not that much damage, so I don't think it has anything to do with my problem, but I'm still concerned

[@PC_Monkey]

@@quinnneedssleep If its damaged then you would need to replace it. I usually get my keys on Ebay or www.laptopkeys.com/

[@quinnneedssleep]

@@PC_Monkey I actually found a Dell keyboard that can connect with a USB port, and I've been wanting to get a new laptop anyway so I think I'm fine for the time being. Thanks though!

[@IzaChase]

how do i snap the top on ?

[@PC_Monkey]

If the retainer clip is properly installed, you would simply center the key cap and press to snap it onto the retainer clip as seen here

[@sophia5219]

How do I fix the key when the white clip thing is in two pieces?

[@PC_Monkey]

They fit together with a small plastic pin on the left and right of the inner clip. These fit into holes on the outer clip. To see exactly how the inner clip sits in the outer clip, remove another key cap and copy the clip under it.

[@Jake7308.8]

@@PC_Monkey thanks so much this helped!

[@PC_Monkey]

@@Jake7308.8 Great to hear !! Always here to help :):)

[@dawnbrigmond2443]

My problem is one letter..won't Type? Tried cleaning.

[@PC_Monkey]

This video is a tutorial on how to replace a key. If your keys are not working but are not mechanically broken, troubleshoot them as seen here; kzbin.info/www/bejne/raLVlJucpcl9ldk.

[@calvinhenry8157]

You should show before and after.Key not working, key working.

[@PC_Monkey]

This video is showing how to replace a key. If your key is physically damaged or broken, this is what you would need to do. If your key feels fine and is just not working properly, thats another video. For that issue, refer to this one; kzbin.info/www/bejne/raLVlJucpcl9ldk

[@honeysheikh8349]

hello sir i have chromebook14 at the moment B and N keys not working please rply

[@PC_Monkey]

Do they feel like they are mechanically broken? Do they feel like they dont operate correctly or do you think it may be the keyboard is going bad?

[@tlcassel]

@@PC_Monkey I have the same problem! B and N. I have removed the keys and put back together, everything seems to be operating correctly mechanically, but they don't type.....any ideas?

[@PC_Monkey]

@@tlcassel If they seem to be ok mechanically but dont work then the keyboard itself is prob the issue :( Would have to replace it or the palmrest

[@cloud_rblx91]

Hey what is that white thing call eBay I need one because I broke it :(

[@PC_Monkey]

All 3 components are white lol. The top part, I call the Key Cap. Then there is the inner part called the Hinge or Clip. Then the Rubber Spring. They usually are not found for sale separately however. You may need to purchase a whole key assembly or a keyboard if you cant find the key.

[@cloud_rblx91]

Thank you

[@cloud_rblx91]

I can fine it

[@cloud_rblx91]

I can’t find the clip

[@PC_Monkey]

@@cloud_rblx91 Ya, they usually are not sold separately. You would most likely have to purchase a whole key assembly. And if you cant find that, you would have to but the keyboard and take a key off of it

[@maz1071]

mine doesnt have a retainer

[@PC_Monkey]

Your key does not have a hinge clip?

[@maz1071]

@@PC_Monkey no, the key came off and nothing else fell off, in the place where the thing is supposed to be there's nothing, I guess I'll have to order a singular key but yeah for now I'll have to live without the D key

[@PC_Monkey]

@@maz1071 I usually get my keys on Ebay or www.laptopkeys.com/​. If you cannot find the correct key for sale, you may have to purchase a keyboard and take a key off of there.

[@maz1071]

@@PC_Monkey ok, thank you so much

[@PC_Monkey]

@@maz1071 Happy to help :) Always here if needed !!

[@KB-fc1dk]

Thanks :-)

[@PC_Monkey]

Happy to help :) Always here if needed !!

[@KNFIX-CUCHI]

ok sir

[@spikerman289]

my q key says thanks so much

[@PC_Monkey]

lol Happy to help :) Always here if needed !!

[@WhiteoutMonster]

how does replacing the plastic bracket enable a key to start working again lol.

[@PC_Monkey]

This video is a tutorial on how to replace a key. If the reason your key is not working is because its damaged, then replacing it with a non-damaged key will help. If the key is fine, then you wouldnt really replace it now would you lol

[@WhiteoutMonster]

@@PC_Monkey Lets use the letter"N" for example. Stops working. You're telling me replacing the key bracket will enable the letter "N" to start working again?

[@PC_Monkey]

@@WhiteoutMonster wow lol. That depends on HOW its not working. Do the keys feel like something is physically wrong with them or do they feel like they are physically working fine?

[@WhiteoutMonster]

@@PC_Monkey Keys "N" and "B" physically feel fine. Up and down motion is there like it should be (which to me is cause by the bracket as the bracket moves) but input wise nothing happens. I would assume a board issue? That's why I was shocked at seeing you replace the key bracket and "fixing" a key, as I had googled a solution and stumbled upon your video.

[@PC_Monkey]

@@WhiteoutMonster Replacing a key fixes it if its physically broken. This video is a tutorial on how to replace a key. If your keys are not working but are not mechanically broken, troubleshoot them as seen here; kzbin.info/www/bejne/raLVlJucpcl9ldk.

[@fosterjamyus9638]

umm I broke the key clip... what do I do

[@PC_Monkey]

You would have to replace it. I usually get my keys on Ebay or www.laptopkeys.com/

[@NEONSIS]

Are you serious I broke one of the keys on my Crome book at school with my hand

[@PC_Monkey]

Am I serious?... about how to remove and then reattach a key? Yes, as you can see, this is how you remove and reattach a key. Sorry you broke yours. They are very breakable. I usually get my keys on Ebay or www.laptopkeys.com/. If you cannot find the correct key for sale, you may have to purchase a keyboard and take a key off of there.

[@fei9472]

My enter key really hates me...

[@o_o9743]

My dumb ass thought I could fix it but I've just made it worst

[@PC_Monkey]

Keys can be one of the most frustrating parts of computer repair lol. If one of the key components is damaged, you may have to replace it. I usually get my keys on Ebay or www.laptopkeys.com/. If you cannot find the correct key for sale, you may have to purchase a keyboard and take a key off of there.

[@kayegamble2374]

Ya know none of you guys are showing how you took the damn keys out without breaking them!!

[@PC_Monkey]

Actually, this video shows exactly how I took the key out without breaking it.... Not sure what part your missing...

[@PrincessFairypresley]

hwat happend with me was my key broke so we we took it off the like attching thing came apart but are still both in 1 peice its just hard to fit them back together edit: now i feel godly i was able to put themmm back together on my own (btw im under the age of 10) sooooo lesson learned: steal my dads crew driver instead of using my fingers

[@PC_Monkey]

Well done :)

[@DuckyDuckDuc]

not even how my chromebook looks like

[@PC_Monkey]

How is yours different?

[@DuckyDuckDuc]

@@PC_Monkey my pieces are different but it's fine I bent it a little I was gonna get a new one anyway thanks for explaining how it looks under the keys I always wanted to know

[@thegrimmkitty9786]

i have a chromebook14 and the j key fell of i try doing this it didnt work its very lose and falls off help?

[@PC_Monkey]

Examine the Retainer Clip carefully. Is it damaged at all compared to others? If not then the key should be fixable. If the Cap is not clipping onto the Retainer Clip correctly, that most likely is your issue, assuming the Clip isnt damaged

[@aryana7953]

i tried prolly abt 200 times to get it to snap in and it didn't work i gave this a dislike

[@PC_Monkey]

If your Key Cap is not clicking down in place correctly, it is most likely due to the Retainer Clip not being properly installed or damaged. Remove the Cap and inspect for damage or that its not laying down flush and properly snapped in itself. Compare to another Clip if needed by removing another Cap. You disliked the vid because you couldnt do it? ok lol thx

[@kingsleyimeh6505]

Your Camera is bad. Can't really get it clear

[@PC_Monkey]

What part can you not see well enough to follow along? Are you stuck somewhere?

[@was_a_art_channel_From_liam]

i broke it

[@PC_Monkey]

I usually get my keys on Ebay or www.laptopkeys.com/. If you cannot find the correct key for sale, you may have to purchase a keyboard and take a key off of there.

[@was_a_art_channel_From_liam]

@@PC_Monkey i cant buy e bay and my laptop is water loged

[@MyaMJH14]

Ip

[@PC_Monkey]

?

[@CapcutMaker-x5t]

Can you stop talking so much

[@PC_Monkey]

Um... the thing with videos is that once they are recorded and posted, you cant really change them. So asking for me to talk less, raise the volume, or try a different key isnt really a high IQ thing to do lol as this video cannot be changed. Unfortunately, I dont have a fix on this channel for low IQ... sry :(

[@briavance5834]

HE DID NOT HELP AT ALL

[@PC_Monkey]

This is a tutorial on how to replace a key. Are you replacing a key? How did this not help?

[@briavance5834]

PC Monkey somethings were too fast

[@PC_Monkey]

@@briavance5834 Which part was too fast and you were unable to see what was being done?

[@Silicosis_]

So my arrow keys (left and down) are really slow so i think its just dirty under the key what should i do

[@PC_Monkey]

If they feel like they are not working correctly, they may need to be taken apart and cleaned or reinstalled correctly as seen here.

[@Silicosis_]

@@PC_Monkey I took em off and cleaned em and it works fine now, but I took over half an hour trying to get the left arrow key in and I just realized its backwards

[@PC_Monkey]

@@Silicosis_ Keys can be one of the most frustrating things on a computer lol. Good job :)