Samsung Ice Maker Freezing Over - Complete Repair

In this video we are providing steps to fix the notorious Samsung ice maker freezing up problem. The steps detailed in the video will Permanently fix most Samsung Refrigerator Ice Maker freezing over issues. This easy to follow step by step guide will get your ice maker up and running.
When looking for parts to your unit, be sure you have the exact and correct model number including Revision Number. Revision Number is extremely important to have especially when looking up Samsung related parts.

[@trandothuy]

Hi, awesome video and hoped that you fixed it permanently. In 2021 Samsung send a tech out to install a new auger box, a new ice maker, and those 2 clips. But I did not receive a new control board. The problem still exist and I have lived with this and how I dealt with it is detailed below. I stumbled on this video b/c I have a Samsung and ice buildup inside the ice maker and want to share this. I am not a technician or certified but lived with this nightmare for 4 + years. I am not talking about ice buildup in the fridge (I don't have that issue yet thanks god). What I discovered is this...the ice maker has a sensor that stop producing ice when it is full. So, for 4 month, I would constantly check the ice container and if the ice is half full, I turn off the ice maker manually. I am not saying this is a permanent solution but this is what is happening in reality. My ice maker compartment will work perfectly as long as I turn off the ice maker when it gets half full. If I stop monitoring and let the ice maker fill the box up with ice, then the nightmare freeze begin. Again, I have lived with this and have proven this many times. In my opinion, there are 2 solutions. 1) buy a new fridge (most likely not a Samsung brand). 2) I don't know if Samsung is reading this and if there is a way for them to modify the sensor on the ice maker to stop producing ice when half full (so I don't have to constantly monitor it and turn it off myself). I know they have sensor built in to stop when the ice reached the top but I wonder if they can modify it (after the fact that it has been designed initially to stop at full). It might not be doable since they have to physically rebuild certain components and how the sensor was built and location to check for full. Again, I think only Samsung can answer this question and if it is something as easy as updating the firmware, it would be a great service for Samsung to make this change for their customers. But if it is more than just updating the firmware, I would agreed it is sol for us suckers who bought these units.

[@ShareTheRepair]

Great attention to detail. I personally agree with the fact that if it truly is a software issue (since a new control board is provided with the kit) then it needs to be rolled out to customers by Samsung free of charge.

[@jaxonjaxonfied1931]

No fix with Samsung ice maker is permanent. In fact, make this ice maker one of your hobbies. You own one of the most expensive POS's money can buy.

[@matta.5363]

Other Samsung repair techs say that the Dow silicone sealant DOES NOT WORK PERMANENTLY. The ice maker will function for a while, but then the silicone springs leaks because it does not adhere well to the plastic ice maker housing in the sub-freezing temps. A Samsung company tech told me (July 2023) that Samsung is ditching the silicone sealant for a more durable epoxy sealant.

[@jaxonjaxonfied1931]

Don't bother gunking up your ice maker with silicone !! Check defrost tube and evaporator fan. One of these or both even, need replacing

[@stephenharrington4621]

One year later, how well has this repair lasted? Was it worth it?

[@TnA_USA]

Awesome video. Thank you so much for your time to share this.

[@keokifo2430]

How and where do you get the mystery box of parts?

[@ShareTheRepair]

The mystery box is ordered directly from Samsung. After you establish a phone call with a Samsung agent, they will ask for model and serial number of your unit. By collecting this info, they will be able to see all the parts and/or kits that your unit has to offer. If your Mastercard has a high enough limit and should you choose to, you can even order your whole fridge down to the screw in parts. Now that I think about it, that might actually be fun…

[@piercedasian]

this is a great video however, what is the part # of the revised ice maker kit? I called the supply house and they just gave me the ice maker unit that doesn't have anything beyond just the ice maker.

[@marcustoji6642]

I wish I had seen this video first! I just replaced the ice maker, but I didn't know about the Y clips. Now I'm afraid of taking everything apart again! I really don't want to... Also I used a heat gun a long time ago and it looks like I warped the plastic of the wall. Does a steamer not warp the plastic?

[@ShareTheRepair]

Hello, I must have missed your comment somehow. A steamer does not warp plastic in direct comparison to a heat gun. I wouldn’t take it all apart just yet. More then likely, the issue will come back and then you will need to install the y clips, control board and drain tube if you haven’t done so already.

[@ooyginyardel4835]

Great editing! Thanks.. but what’s a drain tube? There’s no drain. Is that Samsung speak for fill tube?

[@ShareTheRepair]

Hey there. So fill tube is for water entering the ice maker. Drain tube is for draining excess water from the ice maker. Not all ice makers are equipped with a drain tube however. On this Samsung refrigerator, the drain tube is located on the auger assembly.

[@garygangster2414]

@@ShareTheRepair Where does it drain to?

[@ShareTheRepair]

Drains out under the fridge into the same drain pan as the water from evaporators.

[@je1279]

Very helpful. Thank you!

[@thompsonappliance3078]

How long do you let the adhesive dry before you complete the install?

[@ShareTheRepair]

That is a good question actually. Samsung did not provide a specific time allotted to silicone drying before re assembly. I would suggest to allow enough time for silicone to start feeling tacky before complete reassembly. I would clean out the ice room from all ice and wipe it completely down so there is no moisture and my next step would be to silicone the perimeter. This way when I’m messing with the auger assembly, silicone is drying. By the time auger assembly is done, silicone should be tacky enough for reassembly. No time wasted.

[@madgemccoy4695]

Excellent job. Thanks.

[@pamrothstein4453]

Question: How do we know if we need to replace the control board vs just the ice maker assembly? (Thank you.)

[@ShareTheRepair]

There are various repair kits for various models. The only way to know the exact repair kit your model number requires, you will need to contact your fridge manufacturer directly, speak to parts department, provide them with your model and serial number and then they will be able to provide you with the correct part number for your repair kit. However a warning. This may not fix your fridge.

[@sandralwroblewski6981]

Nothing but problems with all of Samsung products. My ice maker was repaired within months of purchase and has continued to freeze over, replaced two Samsung microwaves in 5 years and replaced dishwasher after 5 years. Of course replacements were different manufacturers. Will never purchase Samsung products again.

[@davemalarik1394]

Would be nice to share the part number for the Samsung mystery box......

[@ShareTheRepair]

Unless you have the exact model number and revision number, this part number will not apply to your fridge. You would be a lot more pissed off by ordering this kit just later to find out that the control board does not match your fridge rather then asking me in comments the part number before ordering. With Samsung appliances, model number and revision number mean a great deal when control boards are involved.

[@minipleasures96]

does turning off the icemaker prevent the fridge side from freezing? will it still freeze the meat in the freezer side?

[@ShareTheRepair]

The freezing of food inside the refrigerator section is not an ice maker related problem so no it will not help

[@ShareTheRepair]

Sorry I think I misunderstood your question. Turning the ice maker off should not affect any cooling in your fridge section or freezing in your freezer section.

[@radsantos824]

Is your ice maker still freezing after doing this? Ofcourse it would work for a few weeks after defrosting, but up to when? Mine started acting up july 2022, the repair guys replaced the flapper, the rubber gasket, temperature sensor, ice maker assembly, but it is still freezing up. I had to defrost the ice maker drawer every 2 to 4 weeks just to remove the ice build up. I suspected mine to have a bad or failing ice maker fan(in the auger assembly), because the ice buildup starts with the hole below the y-clips. What I thought is that - if the fan is working, the dripping water should be blown away from that hole and not into it. I tried to remove it and connected directly to a 12v source, and VIOLLA! it didn't spin at all. Ordered a new one @ around $12, tested it with the 12v directly and it spins great. PS: while waiting for the replacement fan, the ice maker worked without the fan installed

[@OG_Oddball]

I hope the engineer/designer of these fridge ice makers has nothing but minor inconveniences that get worse daily, hate this fridge

[@glenntech1339]

are these part under warranty?

[@ShareTheRepair]

They may be depending on the age of your unit. Best way to find out is to contact Samsung directly and provide your model and serial number.

[@dragonsangel7777]

Hi and thanks for the video. Mine keeps freezing. The ice is mainly in the ice maker itself. I've replaced the door sensor and auger motor and it still freezes. Any ideas?

[@ShareTheRepair]

Where exactly is it freezing and what does the frost look like? Popcorn frost or icy frost?

[@dragonsangel7777]

@@ShareTheRepair Thank you for replying, the freezing is happening in the ice maker itself. I'm not sure what popcorn ice looks like but it does look icy, like little spikes. I have thawed it multiple times but still it does not work and it keeps freezing. I have hit the little blue button to reset it and it sounds like it wants to do something but is stuck so it just gives up. I have found ice cubes in the ice maker so water is getting in there but it doesn't seem to be able to remove it. I have ordered a replacement ice maker. The only thing I haven't replaced yet is the control board or the clips and plastic bracket. Any thoughts?

[@ShareTheRepair]

So you haven’t actually replaced anything. You can not perform one repair step and expect the problem to be fixed. It is crucial that all the repair steps are followed for repair to be successful. I would perform the complete repair guide I have laid out in this video.

[@dragonsangel7777]

@@ShareTheRepair ok thank you

[@dragonsangel7777]

@@ShareTheRepair Ok so here is what I have done. So far I have replaced the door sensor, the auger motor, and the ice maker itself. Only after replacing the ice maker did I hear it start dropping ice into the ice tray. So now I have ice but every time I push the button for ice nothing happens. The tray will not push the ice out. The last thing I can think of is the control board which I have ordered. I also want to replace the y-clips and bracket but I'm having a hard time finding ones for my fridge. For reference I have RF28R7551SR/AA...and for some reason it is not easy to find parts for this one. Thank you for all your help.

[@jasonc5889]

What part number do I need to order

[@jayweaver5623]

How do you know the drain tube and control board needs to be replaced? That seams like a waste of money.

[@ruchid3122]

The control board has a firmware update to keep the fan running longer. That’s what the Samsung repair tech said.

[@ShareTheRepair]

The update version drain tube has a heater coil around it keeping it warm just enough so that it doesn’t freeze over and the control board has a updated software for the fan and ice maker.

[@jayweaver5623]

@@ShareTheRepair Thanks, the makes sense.

[@BellyUpFishGarage]

So, a year later, is this repair still working?

[@ShareTheRepair]

So let me explain an interesting component with these Samsung fridges. If you and me bought the same exact Samsung Fridge at the same exact time, we would experience both same and different problems. But what’s most interesting is that if we both had this ice maker issue come up at the same time and we performed this same repair to both of our fridges, your fridge could be fixed permanently and my fridge would be fixed temporarily. Or vise versa. At this point in time there is no guarantee that performing this repair will permanently fix your fridge and unfortunately no way of knowing how to determine which fridge qualifies for a permanent repair. My fridge is still holding up but there are others out there whose fridges held up for a month or two and then the issue came right back even after the replacement of all these components.

[@BellyUpFishGarage]

@@ShareTheRepair Stand alone ice maker it is. LOL I refuse to ever give Samsung another penny.

[@XloMotion]

I paid $3500 for a French door samsung fridge and now 2 years later the ice maker stopped working. I have no visible frost on the ice marker. I have ran the FD option several times and after that is Finnish I usually find about a dozen ice cube in the bucket. I also ran the test on the ice marker and I could barely see the top auger moving a little. I don't want to dig any deeper into it without further diagnosis of my problem. Any help?

[@ShareTheRepair]

Sorry, not much to go on here. You need to find out if ice maker is truly bad or not. Many videos out there about troubleshooting Samsung ice makers. Without eliminating the ice maker being bad possibility, it would be hard to give advise.

[@eminenciathewise]

if something melted what do you call the whole unit replacement?

[@ShareTheRepair]

Sorry, not following your question. Use it in a sentence.

[@robkunz5]

My freon loop is stuck in the down position. I have removed all ice and frost with a steamer but the loop won't budge up. Never had this issue before and I am afraid if I push up too much the loop will break. Why is it stuck if not ice or frost???

[@ShareTheRepair]

Are you referring to the ice maker loop? If so, what do you mean by stuck in the down position? Is your ice maker removed and you’re trying to reinstall the ice maker or are you trying to remove the ice maker?

[@robkunz5]

@@ShareTheRepair the ice maker is removed. The loop will not go back up. I have replaced the ice maker several times in the past but this time the loop will not budge back up. The loop seems to be lower than usual but the fridge still cools normally so the loop is not broken. All ice has been thoroughly melted by steamer.

[@ShareTheRepair]

Sorry to say I have never experienced a stuck loop. The ice maker loops are soft metal typically made from aluminum and copper. If you were able to push it down then it should go back up. It’s hard to diagnose your situation by merely words. Your situation may require actual hands on diagnostics.

[@flavioluizalvesdacunhacruz7040]

Hi. My name is Flavio, im from brazil. We have a lot of problems like this over here. And we do not have the Samsung box to buy.

[@ShareTheRepair]

Hello Flavio. To this day there is not a definite reason as to why this keeps happening on these Samsung fridges. As soon as we figure out the exact reason for this heck of a mess, I can promise you I will have an updated video about it. Even with this Samsung box of parts, some refrigerators have been unsuccessful in repair.

[@ragtowne]

We purchased a new Sansung refrigerator and the ice maker froze over almost immediately - we called Samsung and they said where we live there is no repair facility available so they refunded all of our money for the purchase! I would still like to fix he maker so hopefully this will work.

[@ShareTheRepair]

Wow. So even now nothing has changed with their brand new models. That is crazy. Thanks for the comment.

[@ragtowne]

@@ShareTheRepair this was about nine months ago I don’t want to deceive anybody

[@alekseyangere8821]

What kit do I need for my fridge? RF28HMELBSR/AA-04

[@ShareTheRepair]

Not sure about that. You would have to contact Samsung with your model number and serial number to get that information.

[@arunthasrlvadurai9470]

Hello 👋 Instead of doing all these things, can i switch off the refrigerator for couple of days?

[@ShareTheRepair]

You can just remember that this video is the repair procedure for the ice maker freezing up. If you just perform a defrost then you didn’t really fix the problem. Ice maker will continue to freeze over.

[@daveperryLXXVII]

did samsung supply you the new gear for free??

[@ShareTheRepair]

No, the parts were not free.

[@daveperryLXXVII]

@@ShareTheRepair so they charged you for parts for a faulty fridge. that's ludicrous

[@bigsauce928]

any reason why it would leak alittle under the fridge mine is leak after I have done it

[@ShareTheRepair]

Not sure what you have done, but this repair will not cause any leaks if done correctly. Your leak may be unrelated to this repair.

[@ZeoGhost]

I had a technician come to my house to install that exact kit sent from Samsung. He didn’t replace the motherboard and instead said it wasn’t needed. Now we have no ice at all. I assume it’s because he didn’t replace the motherboard?

[@ShareTheRepair]

Could be. It’s hard to say without knowing what brand you have.

[@emadmansour7259]

All these parts? Looks like Samsung does not know what the problem is. Yet replace all the possible parts and good luck

[@nowdonald1632]

How do l use a steamer to remove a stucked ice bucket

[@ShareTheRepair]

Stick the nozzle into the ice container through the opening and keep on steaming. The only way.

[@Mr_Hertz_Donut]

Yea what’s that kit cost??? I’ve fix tons of the Samsung ice makers just from thawing drying and using the RTV.

[@ShareTheRepair]

Hey there. The answer to your question varies. Some Samsung models do not offer a service repair kit, some models do. You must do your research before you can determine weather your model offers a service kit. However, service kits will cost you anywhere between $150 - $300. Price varies depending on a factor of things as well. Hope this helps.

[@victoragresti1777]

Have to ck with serial number and model supposedly only certain model require the kit.And even sometimes replacing the kit doesn't solve the issue.The Saga continues 😟 to fix this dreaded problem

[@ShareTheRepair]

You are correct. Sometimes replacing the service kit does not solve the problem. I’ve heard some technicians were successful in this repair by replacing the compressor also. Really it’s still a bit of a guessing game. No 100% repair solution as of yet.

[@ruchid3122]

I replaced the tube in the auger motor. When I slide the motor assembly in, it doesn’t click in place. It’s about 2mm too far from clicking in place. Is the new tube getting stuck? Anyone experienced this?

[@ShareTheRepair]

Yes, this is very common when replacing the drain tube. Try inserting a small screw driver (like I did in the video) into the drain port and wiggle the drain port up/down/left/right while inserting the auger assembly. New drain port is not seated in the exact same position as the old drain port was therefore it is not perfectly aligned with the drain opening inside the fridge.

[@ruchid3122]

@@ShareTheRepair thank you. I put some water color paint on the end of the drain tube to see where it was getting stuck. It was at at the bottom of the hole. Did what you suggested but knew what direction to push the tube. Easy! Thanks again.

[@omammar5563]

هل يمكن فصل الثلاجة بالكامل عن الكهرباء لاذابة الثلج لان الدرج لا يخرج ابدا ؟؟؟ كما هل يمكن ان يقوم الايس ميكر بالعمل عند اذابة الثلج بالكامل وفصل الثلاجة بالكامل دون الحاجة لتغيير اى قطعة غيار ؟؟ الثلاجة تعمل عندى بشكل جيد ولكن الايس ميكر لا ينتج ثلج ولا يفتح درج الثلج على الرغم من انى فصلت المؤشر من اللوحة عنه و لا اجد به اى اثار للثلج ولا استطيع فتح الدرج ولكنى اسمع صوت موتور الجرش فقط عند التشغيل ارجو الافادة من فضلك

[@ShareTheRepair]

If you unplug the fridge for about 2-5 days, yes that ice inside the ice compartment will melt. However melting the ice will not fix the freezing problem. Ice should not be building up on the outside of the ice maker in such a manner. After complete defrost, ice maker will operate (if it’s operational) however it will get right back to building up ice on it until it completely obstructs your ability to remove the ice bucket again and then it’s back to square one.

[@omammar5563]

هل من وجود حل للاصلاح دون تبديل جميع هذه القطع حيث ان فى بلدى مشكلة كبيرة فى الحصول على قطع الغيار الاصلية ؟؟ ولو ممكن اسماء القطع الضرورية ومعرفة سعرها من فضلك ؟

[@omammar5563]

هناك ايضا شئ نسيت اقوله لحضرتك ان الثلاجة بتخرج مياه وثلج المياه شغاله بشكل جيد لكن الثلج لا كما ان اللمبة الصغيرة التى تكون بجانب ذراع المياه والثلج مضيئة باستمرار لا تنطفئ مهما حاولت كما ضغطت على ذر اطفاء الاضاءة لا تنطفئ رغم انها كانت تضئ فقط عند التشغيل فما المشكلة اذا وكيف الحل وشكرا لحضرتك جدا

[@xMightyPeanut]

Kinda annoying that I watched through this video and just to find out the mystery box is replacement parts. I thought this was gonna actually go into the exact issue as to why it was doing this to begin with.

[@kenerickson4923]

What to do if the ice bucket won't even come out?

[@ShareTheRepair]

You will need to perform a lot of defrosting with steamer aimed as best as you can into the ice bucket or unplug the unit for a couple of days or take the chance and jerk the bucket out hoping that it will not shatter. Nothing much else you can do.

[@kenerickson4923]

@@ShareTheRepair thank you

[@mikeh704]

Samsung sent a Samsung Service Tech TODAY (04.12.24) to do all of this AT NO CHARGE for parts and labor.

[@lindaarruebarrena6909]

How long have you had your Samsung refrigerator? Bought mine in 2017 so I’m sure not warranty service unless possibly known problem fix/recall? How did you initiate service call? We have struggled with this since about 18 months after purchase (just outside of warranty).

[@mikeh704]

@@lindaarruebarrena6909 I replied to you Linda, with a lengthly response but I don't see it here. Did you see it?

[@mikeh704]

@@lindaarruebarrena6909 I replied at length awhile ago but don't see it here. The refrigerator was made in 2017. It was here when we moved in. We have had 2 Service Calls at no charge on the Ice Maker. They replaced the circuit board in back and some components and sealed some gaps in the Ice Maker bin. They recommended emptying the bin every month and wiping down the Ice Maker to remove frost. Now cubes are wet and not very solid. I don't believe there is any fix for this model. We are considering getting a new refrigerator because of this situation. Best wishes.

[@jlg8689]

Dk you know where the problem lies tho?

[@ShareTheRepair]

The problem does not lie in one particular part. This is why there is a kit for correcting this issue. The problem can lie in ice maker, warm air entering unit, control board not performing as well as it needs to to control the cycles properly, even the compressor has caused these issues. I wish it was one consistent part that was failing but unfortunately it is not.

[@dave0267]

This is little complicated for a novice, I would call a professional