Samsung Ice Maker Not Working - How to Repair & Replace EVERYTHING

[@eugenator59]

GOOD NEWS ALERT 😎: THIS VIDEO is the most accurate I have seen. Thank you BEN. For all folks suffering from this problem I have GREAT NEWS. Due to the Class Action suit SAMSUNG is now performing this exact repair for FREE. It only took me 25 minutes using online chat with SAMSUNG to get a service ticket opened. Only 3 days later the entire job you described - parts and labor - was DONE by a trained Samsung technician. (New ice maker, upgraded heating coil, new Control Board - no silicone because Samsung has determined that this is not the cause of the problem.) My technician was trained on all Samsung products. Marvelous.

[@lorrainevanooyen4331]

Can you provide the number you used for this? I was just told by Samsung that there is no problem with my model! Yet a three yr old fridge icemaker is not working!

[@shannonhaynes5381]

@@lorrainevanooyen4331 And the warranty is void since I've had longer than two years.

[@marieb.oliver9334]

How do you file a claim

[@kaplooeeindustries]

I just went on the Samsung service website and started a chat. they asked for model and serial and a photo of the ice box. they just said it was out or warranty (bought in 2017) but that "Ice maker service will come under free of charge." and as service agent will contact me. Thank you for the tip

[@tedjmack]

I was told during my initial call to Samsung that they would replace my ice maker for free also. They later contacted me and informed me there was no service department in my area. They offered me a 50% discount on a new frig at retail price or $500 of on a Samsung product.

[@gornoman]

GREAT VIDEO! I contacted Samsung Customer Service today for this exact issue on a 6 year old fridge. They are sending a repairman in a week to repair the unit for FREE! The fridge is not under any warranty at this point, yet Samsung is stepping up and making it right. I like that. A lot.

[@texas3teacher]

Same with me. Someone is coming on Thursday and the repair will be FREE. My fridge is 8 years old and not under warranty.

[@idrobnjak]

I will third this. I think Samsung knows they have an issue on their hands with these ice makers and after I just contacted them via online chat, they are waiving labor and parts charges and will do a repair for free. My warranty expired 3 years ago, so the fridge is about 4 years old.

[@tonyadams4989]

@@texas3teacher Thanks for this info! I am going to call them to get the icemaker replaced. That is good that they are fixing this when they know it is an ongoing issue.

[@wayneroser4904]

They came out and replaced mine as well after warranty two months later same issue

[@gornoman]

@@wayneroser4904 I would be willing to bet your repair tech did not install the caulk in the air gap correctly. Reach out to Samsung again. I'll bet they make it right.

[@KathleenPlemmons]

IT WORKED!! Thanks so much for this!! I'm an old lady and get frustrated easily. 😅😅 I'll be back to you the next time - and we know there will be a next time!

[@chrisc789]

Ben, My neighbors ice maker kept freezing up and finally stopped making ice all together. I went through a number of troubleshooting tips and finally settled on your video. I ordered a replacement ice maker and a heater from you. I followed your steps exactly and now my neighbor has ice. She is so happy!!! Thank you for providing your knowledge and reasonably priced parts to fix these ice makers. I appreciate you so much!! Many blessing to you and yours!!

[@teenaringsmuth7349]

Please let me know if the ice maker continues to work. Thanks

[@ChrisPBacon-yz6nk]

If you had simply called Samsung they would have replaced it for Free. There was a lawsuit on this issue and Samsung lost. Even for refrigerators that are out of warranty. I’m sure that Ben knows this. Don’t waste your money.

[@arthurtomczak8474]

Forgot screw on air tube . Come on man .

[@kirkbast6757]

Agreed. This is one of the most comprehensive videos I've ever seen in any category of repair and replace. This is our third icemaker because I had the extended warranty on the other two. Not hard to to do myself, yet if anyone sees this before buying, stay away from Samsung french door icemakers.

[@sonogabri1]

Oooops, I wish had known about this

[@rickferko406]

Best comprehensive video out there, with easy to follow video and list of necessary parts for replacement. Well Done Ben, well done ! !

[@costantinoiannone7419]

Well done Ben, 😮unfortunately Samsung doesn’t care about the quality of the product or problems caused for consumers. Never buy a Samsung product again .

[@skiHotham]

Never ever buy anything Samsung again

[@ChrisPBacon-yz6nk]

No it’s not. The best one is the guy who told me to call 1 800 SAMSUNG and they would replace my ice maker for free which they did. My warranty had expired but it cost me nothing.

[@itisaporsche]

Ben won an Academy Award for this video, and he deserved it. He should do a video on how to do a video.

[@jimmyjohnston5040]

Ben's voice was reassuring and no drama, probably the most helpful and informative video i have seen

[@bensappliancesandjunk]

Thanks!

[@dcarter001]

Thanks!

[@bensappliancesandjunk]

Oh wow, thank you so very much!

[@dcarter001]

Here is one, I replaced the ice maker (lower) but never got it to work. She bought a new one and the Samsung sat in the garage for a month. I moved it ( Samsung) to the back porch. The diags turn on the compressor, feel it running, turns of with FD mode, condenser fan running but the internal coil fan won't run, removed it and ran it with 12v, control panel says the internal fridge and freezer are 80 F. Before its move to the garage then back porch it ran and froze. now I got nuttin". I did smell a tell tale bit of electric smoke when I pulled the main board cover. How do I run the diags? Just get it to diags mode and let it run or scroll through.

[@mundrubjet]

Wow...this instructional video is above and beyond. This is the Gold Standard. Great job. Ol Sarge...

[@naomisalama4419]

I love this dude's GOT and LOTR references 😂 Thank you, halfling refrigerator repair man!

[@chamdude]

This video was over 2 years old and it still helped me with my Samsung Refrigerator Ice Maker. Thank you sooo much

[@ChrisPBacon-yz6nk]

What would’ve helped even more was if he had told you to call Samsung and they would replace the ice maker for free.

[@davebrownus]

These are among the best quality DIY videos I've ever seen. Thank you for taking the time!

[@xlxphoenixkingxlx]

I just want to say that I too reached out to Samsung for my ice maker and they opened a ticket and sent a service truck to my home and repaired everything that he did in the video for free. Its still for free guys. Call Samsung and tell them your ice maker woes and they will make it right. I was astonished to be honest. At least they’re trying. Ill give them that. And I would have never thought to call or check until I saw this video and read some of the comments that said they called and got it fixed for free. So give them a call. Great video!

[@ladyv6068]

They told me to find my receipt from Best Buy ..Kept me in the phone for 2 hours one day and 1 hour another day .This is ridiculous..I paid over 3k for this thing..

[@xlxphoenixkingxlx]

@@ladyv6068 well that sucks. I am sorry. My wife and I bought the house we’re currently in last summer and the fridge stayed. I have had issues with it since day 1 that we moved in lol. I have no idea where the previous homeowners bought the fridge I just told the customer service person I was chatting with that it was bought at Home Depot and that was good enough. Technically, since Im not the original owner/ buyer of the fridge, its completely out of warranty. But they didn’t ask and I didn’t tell lol. Maybe I got lucky or a good service rep🤷🏼‍♂️

[@neildavies3624]

@@ladyv6068 I would call again.....see my post above. No receipt was ever mentioned in my girlfriend's call.

[@ChrisPBacon-yz6nk]

I called and a few days later it was fixed, for free.

[@arvind123456789]

Thanks

[@bensappliancesandjunk]

If your Ice Maker has a HUGE build-up of ice, I made a 6-piece ice and moisture kit to help fix that. It comes with everything in the $200 Samsung box, sans the Icemaker and board at a really low price. If you think your icemaker works, this is definitely worth a try: bens-appliances.com/collections/all/products/samsung-icemaker-leak-moisture-kit

[@dre1065]

Can you help me out my ice won’t stop falling and the light won’t go out please help me

[@Lannyhoff]

Thanks for putting this kit together. It might just be what I need!

[@sunsetlandinvestments]

What if it doesn’t work but there is no build up of ice?

[@bensappliancesandjunk]

@@sunsetlandinvestments likely needs a new icemaker

[@sunsetlandinvestments]

It’s less than a year old 😏.

[@skiphyatt3034]

Ben Ive been doing this 38 years . Still learning . Thank you so much

[@bensappliancesandjunk]

Fantastic!

[@DuncanLewis-j6d]

Incredible video tutorial. Very clear and succinct with all parts info outlined. Helped me tremendously to fix my Samsung ice maker.

[@MikeVincent-nk6rs]

I just grabbed this fridge and noticed my ice box was cracked probably because it freezing up, expanding and cracking the plastic. This video was an amazingly clear and detailed video. If I notice this problem I have a great direction. Also thank you to everyone that took the time to comment with their positive experiences with this repair along was Samsungs free repairs on non warranty items. Thanks Ben and all in the comments

[@charliewcai]

Thank you, thank you, thank you! The manual defrosting using the steam cleaner worked like a charm, which melted a full box of ice in about 10 minutes. Tried earlier the built in defrosting several times for hours without being able to take the Ice Master icebox out. Thank you so much for solving so many people’s problems with the Samsung Ice Master ice maker.

[@vmfan96]

Great video. You provided everything needed so anyone can tackle this job without fear. Or review what is actually required to get the job done.

[@nomebear]

Ben, thank you for the video, our Samsung refrigerator has ice maker issues, and this video has been most helpful for what's laying ahead for me. The tips of using a steamer versus a hair dryer circumvented a major problem I wasn't aware of.

[@bambam0099]

Great video! I had a feeling a hair dryer was not the way to go so I kept searching and came across your video...thank you!

[@jerrymcbroom8560]

Does the new heating tube and circuit board extend the defrost cycle? What is the dif between rd and fd?

[@pamelamorgan3986]

Thank you so, so much! My ice maker is dispensing very little ice. It still is, but because of your excellent video, I learned options to try. Great teacher!

[@KitchenConfidencewithCK]

I was watching this for obvious reasons, but I just about died when he did the Game of Thrones reference! haha! Amazing!

[@KarenZubert]

I can't believe I've had this this refrigerator for 5 years and have been using the hair dryer to keep the ice from forming. I tried several fixes, including having workmen here several times. We tried this fix over Thanksgiving weekend and it has worked so far. No ice forming!!! Good fix Ben.

[@MD.ImNoScientician]

Hi there, is this fix still working for your refrigerator?

[@Anavllama]

The right solution is not to buy a Samsung Fridge. Great inside, solid shelves, awesome design, but their cooling is problematic. Talk to any repair guy. Even the salespeople know and recommend extended warranties cause you will need it. Its sad to see ALL stores willing to sell shiny faulty objects. Consumers are not being protected.

[@pegdemott3505]

Samsung refrigerator is not a reliable product, the shelves as they age are TERRIBLE! I'm waiting for $545 worth of replacement shelving to arrive and now the ice maker stopped working. So frustrating.

[@dianewolfe3056]

I bought the 5 year extended protection plan and the refrigerator freezer is less then 2 years old 8/2020 and the repair guy says the usually break the ice maker getting it out $500.00 to replace ice maker extended protection plan will not pay to fix. Very very very frustrated with this Samsung product. Class action needs to happen if I can’t get Samsung to stand behind this 4k refrig/freezer.

[@pegdemott3505]

Shelves were great for a couple of years but as they age they are awful. I've been waiting for a couple of months for a $500+ order of replacement shelves. If I thought there was something better out there I'd cancel and buy a new refrigerator but it seems like they're all crummy.

[@cashearnest5618]

I agree. you see 30 year old fridges that don't require so much work

[@TheTurboman2]

@@stevel1475 you are just lucky as mine needs defrosting every single month after the third month we owned this poorly engineered unit if I want ice to be dispensed.

[@utube484848]

You are certainly a professional and demonstrate that quality all throughout this video. The video is very well presented and your diction and delivery is excellent. After watching this video, I do not have any concerns that would not be resolved with a little thought on my part. Thanks for the video.

[@bensappliancesandjunk]

Wow, thank you!

[@utube484848]

@@bensappliancesandjunk You are certainly deserving of those words...just know your time and instruction are very much appreciated. I watched your video because we are getting pieces of plastic slivers, particles, and chunks coming out with the ice being dispensed. It happens on occasions and I needed to know where to look. My first thought was the auger in the ice bucket might be doing this, but upon examination, the auger is fine. I posted this concern on the Samsung Community forum, and I'm waiting to see if the monitors will respond with any suggestions for a repair other than a replacement. This ice maker is an Ice Max DA97-15217A with a production date of 06.04.2019. If this info scratches your memory with a solution, I'd like to know, please. Don

[@bensappliancesandjunk]

@@utube484848 There are only 2 or 3 things that would interact with the iice. The icemaker itself is plastic and has plastic fingers that lift the ice up and out into the bucket, the bucket, and the bucket's plastic auger. Thats pretty much it. You're sure its plastic slivers and not mineral buildup? I'd probably take the icemaker out and look in the tray and see if anythings shredded. If so, replace it.

[@utube484848]

@@bensappliancesandjunk The plastic auger is in very good condition and the fingers seem to be fine as well. We'll see what the Community forum has to say...your time is valuable to me...and you. I appreciate the time you have spent responding and I'm going to give this a rest until I hear from the forum. You do a great job with your presentations. I'm a fan...

[@nefiewhite2573]

I just wanted to say THANK YOU! I continue to have huge problems with my Samsung Ice Maker. Their technicians tried to assist me over the phone, but I became quite frustrated. Your video has encouraged me to try to fix this myself. Your clear directions even teach the pros and cons along the way. I am confident that I can do this. I will keep you posted on my achievement! Mr. Ben…You are the BEST! You are an Outstanding Instructor! Happy Holidays to you and yours!!!

[@Linds4602]

I was able to replace my entire ice maker on my own with this video and it was super easy. Thank you!

[@anthonysigler3838]

Video, very informative and on point. No blabbering but straight to the point. The ice maker was iced over (bricked) but i turned it off let it fully unthaw and followed your video for the removal process. The ice maker is gone (good riddance) i wont be replacing it nevertheless the fridge is working flawlessly and we’re getting ice from the bottom. Awesome video brother 🤟🏾

[@deborahbell1459]

This worked perfectly. Had to defrost for about an hour, but finally got the ice bucket out! Thanks.

[@carloshorqque276]

What a great video, I fixed my Samsung Ice maker in a couple of hours, Thank you Ben!

[@the3ns1]

Thanks so much for this super helpful video. I tried getting a repair person to fix the fridge but due to labor shortages there was a long wait and it was so expensive. I am a nurse and not handy but was able to fix the fridge with these instructions. I was so excited to hear the ice fall in the ice tray and did a happy dance! Thanks so much.

[@mikespence7250]

Call Samusng. They have to repair for free. Part of a class action lawsuit

[@wayneroser4904]

Samsung came out and repaired and I still have the same issue

[@the3ns1]

Sorry to hear this, I hope you find your fix soon. By some stroke of luck, my ice maker is still working.

[@jbean530]

Samsung repair their own faulty design? Shocking.

[@leebeavers6912]

Bro! Best tutorial ever! Quick to the point. Great pictures great video clips! Please show others how to make such awesome instructive videos!

[@robertlester4569]

Thanks for the video. Unfortunately I watched it after doing the hair dryer trick. I bought a new ice maker but the plastic at the back that the ice maker sits against is warped so it doesn't want to sit in the box properly. Where can I get parts to replace the entire plastic box and/or the other components?

[@MarkyB-yf9xr]

Great all around video. Samsung told me to take a hike when asked to fix my troublesome ice maker from day one. Trying to decide between new fridge (not Samsung) or this big fix.

[@scottsabo9070]

I bought the part kit and followed these instructions, and we now have a working top ice maker! Thanks for a great job, as always!

[@clayh9127]

With your video I was able to diagnose and replace my Samsung icemaker. Thank you Once installed I did have to press the blue self test button before it started making ice

[@sueg.7207]

How long did you have to hold the blue self test button? I just touched mine and the fridge sounded a beep/jingle. But I still have no ice.

[@C-BodyGarage]

Thank you for the awesome video. Ordered up all the replacement parts. I also ordered your heater element for the ice maker. Hope it fixes my issues since my new ice maker doesn't make ice any more.

[@rattlehead7544]

Thanks a million Ben, Between this video and your icing up and leaking one for the same fridge I was able to know what to buy to fix both issues and both videos explained in great detail how to go about replacing said parts, much cheaper than a new fridge and this one was only 3 years old as a replacement for the exact same fridge with same faults from Samsung originally.Cheers from Melbourne Australia 🇦🇺

[@donpickett202]

thanks ben, until i saw your video of the interior coils, i couldnt find the release tabs to remove the tin metal liner to install your secondary heater kit. now im watching this video trying to get my upper ice maker to work. i havent had iceing on the upper ice maker, the auger turns the screw but it wont make ice. yes, ive dbl checked the settings. now what? thanks ben, you're awesome, love your in depth explanations and your delivery.

[@sueg.7207]

Thanks for the info! I hate pushing buttons and not knowing the outcome! If there is a FD option on my RF28HDEDBSR model should I be using that instead of RD option?

[@Bob-yn3yb]

Yes, Best video I have seen by FAR? Great Job! Always had problems with the water dispenser dripping and then the ICE MAKER. Freezing up constantly. Bummer see what they say with the Class action.

[@kristenpaterson4261]

Right on Ben. I got it defrosted and working for now. Thanks for sharing all the knowledge.

[@TheTurboman2]

we played that game every month until we just got fed up and would rather just tell everyone to avoid Samsung until they fix this crappy design. The number of fail videos out there are huge. Defrosting your ice maker reminded me of grandma's freezer defrosting ordeal we used to do as kids.

[@michaellam4892]

Thanks for letting us know this information. God bless!

[@paulbinns6650]

I have a Samsung fridge RF323TEDBSR/AA with both an upper and lower ice maker. The issue is with the upper ice maker not making ice. My question is when you put the fridge in defrost mode (FD), does that put the lower freezer and both ice makers (upper and lower) in defrost OR does it just put the upper ice maker in defrost mode? Thanks.

[@yuvius]

I have the same question too.

[@deborahobren5676]

Icemaker was no longer making ice. I followed your instructions and defrosted icemaker and now it works just fine. Thank You , I thought we needed to buy new icemaker !

[@bensappliancesandjunk]

Great to hear!

[@elsafranklin5878]

Ben, You are the best and want to thank you for this video a million times over.

[@bensappliancesandjunk]

So glad it helped!

[@ryanclay959]

Hi Ben's Appliances, I am Ryan and I am a second generation Refrigeration Repair Man. My Dad went to Trade School in the 60's and learned Refrigeration Repair and I was given his school books and learned about it when I was a teenager. I have a class A and D Mechanical License and I did work on the Parallel Racks in the Large Grocery Stores for many years before I got my Contractors Licenses and started to work for myself. Now being in the industry for decades, I feel that R-12, R-502, R-500, and R-22 where the best refrigerants and now that flammable gas's are being used on small equipment is a disaster waiting to happen and the small equipment industry is going toward equipment that will not last long and is too expensive to repair so new equipment sale's become a better option for the public. A lot of my commercial customers have asked me to repair the refrigerators in their homes and the Samsung is a common refrigerator I come across and on-line I do not find anything really good said about that brand. I worked on one yesterday and it was frozen up in the refrigerator evaporator air channels and the ice maker but the freezer was working well. I found the fan was frozen up and not working and I expect to be working on that refrigerator again because it had dirty wire connectors for the fan and I tried to clean it up but I just don't expect it to work much longer. I do appreciate the video you post to help others with repair information and I thank you. I prefer to work on larger Refrigeration equipment but having customers and keeping them happy includes having to also get the refrigerators in their house working as well and the new house refrigerators are not what I like to work on, they are just not made well and they are not made to last long.

[@kmsbanr]

If anyone has ice behind the refrig panel and into the fan Ben's kit and repair works great just in case it happens again.

[@jenmjen]

Ben, love your videos. About the ice maker service kit: it comes with ice maker and control board for about $190. The kit is not available for RF28HMEDBSR/AA Model but ice make service kit fits ok and improves service. But the control board pin out plugs don't work. 13 pins for 11 pin plug. 11 pins for 9 pin plug. You have to throw away control board (vale about $90) unless you can get upgraded ice maker without control board service kit. Just FYI! THANKS AGAIN.

[@gap250]

Very helpful video! My ice maker makes ice but won’t eject it into the bucket. Any suggestions for what it could be?

[@southjerseypinball]

Love your vids. Question, do I really need to change the ice maker control board and upgrade the defrost tube? The ice maker was fine for the first 4 years. Then we got the ice build up. After a few attempts of removing build up, it returned. I gave up for a couple of years since getting a countertop unit. I left the ice tray out and entire box eventually filled with a solid block of ice. I also had the main evap freezing over which led me to your ice maker vid. The evap area has been upgraded with your suggestions. Now the ice maker is removed thanks to the steamer idea. A while back I bought a new factory ice maker, harness cover, sealant and upgraded clip. I did this before knowing there was a factory kit including the control board. Suggestions please.

[@germanarellano5119]

Excellent video. Thanks for pointing out all the details, it makes all the difference.

[@tuccdo]

I purchased the parts to do this a long time ago, but I didn't get around to actually doing it until this week. The process went pretty smooth, although getting the auger assembly back in was challenging (the drain tube wasn't lining up with the hole in the back of the ice room). That took some creativity to figure out how to manipulate it. But I now have a full ice bucket !! We'll see if this is a permanent fix for the icing problem. Samsung had replaced my ice maker and caulked around the ice room back when it was still in warranty, but about a year later, the icing around the outside of the ice maker started again. I'm hoping the changed "timings" from the new control board is a big part of the fix.

[@PaulBailey3]

How'd you accomplish this? I'm thinking to cut a portion of plastic so I can manipulate the drain tube, but curious how you did it? I tried a 2x4 and a hammer because I got frustrated and that is not working. lol

[@Lisa-vl1lf]

Thank you so much. Our icemaker was stuck and after defrosting according to your very good instructions, it came out!! Yay!

[@DeckApe12345]

Ben your video is excelent! I too have an Samsung ice maker that freezes up. I've had it repaired 3 times because it was under warranty but it still fails. I'm going to contact the company and see if they will give me the replacement as you suggested but with your video I feel confident that I can repair this problem myself. Thank you...

[@angelesroca9807]

When unable to open the ice bucket due to ice build up, I called Samsung customer service. After recommending a few things that didn't work, like pour hot water on the ice, even after I told them the ice bucket was not coming out, I was told to turn off the appliance until all the ice was melted. EXCUSE ME???? They even told me to wait until I didn't have too much food which would be spoiled. My answer was we were not in the 1900's, and couldn't believe there was not some kind of set up to just unfreeze the ice maker. And then.... I found your video, woohoo, and got a power steamer (second hand) for just a few dollars and just took me about 5 minutes to melt all the ice. Samsung, maybe you should hire this guy to train your customer service, just a suggestion :)

[@bensappliancesandjunk]

Woah. I'll be truthful: I've had Samsung techs come in and have me fix their own Samsung appliances. They... must not always be hiring the brightest crayons in the box. That or they aren't making sure they are very sharp.

[@kevinsantella1016]

Ben, great video. I have been cursed with this issue for some time and have been using hair dryer every month or so. It finally died throwing a 39 C error code. Which I believe is just a general ice maker failure. I went to the link to check part numbers. Is there a combined package for all the components like shown on video? My unit is RF28Jbedbsr/aa. Thanks in advance.

[@markclinton2425]

You've helped me twice, years apart! Thank you!

[@ramonperera6218]

Hello Ben ! I am having this problem with my Samsung, too much ice on the Ice maker and of course is not working fine. Could it be always the heaters or could it be something else ? Asking because I wouldnt want to spend the money before being sure of it. I will measure the resistance first. What do you think ? It is possible to get the heaters alone or I would have to buy the whole kit as you explained ? Please let me know your suggestions to fix this problem. Thanks a lot in advance. Ramon Perera, Miami.

[@tcota2498]

Thank you Ben! You may have just saved me a bunch of costs on repair.

[@nivanhsangsida8908]

Thank you Ben for easy clip that helped old lady to resolve the problem.

[@ofm14]

❤amazing you should get an award for doing what Samsung should. It’s Nice of you 👍

[@tabathabruno3197]

Defrosting the ice maker with a small steamer worked perfectly!!! I just purchased a new home and the past owners didn't think of turning the ice maker off so it was frozen to the point where I couldn't open the ice drawer. We now have ICE!! Thank you :)

[@sueg.7207]

What is the typical timeline for the fridge to start making ice after defrosting, then pressing the test/reset button? Thank you for your videos and any info offered.

[@briandoogan8145]

Great video!! Extremely informative!!! So, I have a question for you. I tried defrosting my ice maker prior to seeing this video with a hair dryer and I noticed when I took out that ice maker that the inside top plastic piece that's in the back or the ice maker compartment is all warped ( I'm assuming from using the hair dryer). It is the piece with the lip that's toward the top of that compartment. is there a way to replace that piece?

[@jindalabhinav]

Does the defrost mode only turn off the ice maker? Or will the entire fridge stop cooling?

[@dankelley9361]

Hi, just an excellent video covering this continuing problem. I have a Samsung Flex with the family hub. I don’t have those buttons by the dispenser, just cube ice or crushed ice. The last repairman said now it my be the water pump, as I now don’t get any ice at all. He replaced all those items you talked about. How can I prove if it’s the water pump or not, any ideas. Also how can I put it into that defrost mode with the family hub? Love the fridge, hate the ice maker but would love to finally get it fixed.

[@odedlevinstein5266]

Thank you for the great video! I've decided to give up on the Samsung ice maker and plan to buy a small countertop ice maker instead. How can I permanently shut off the built-in ice maker? I'm not just looking to turn off the ice-making feature through the door panel-I want to disconnect the power completely so it stops maintaining freezing temperatures in the ice-maker compartment? Thank you.

[@jorgenieves5169]

Great video, excellent step by step and detail!!! Thanks

[@danglassphoto]

Ben, excellent well planned and produced video. You certainly have a knack for instruction. So my ice-maker does work. My problem is that after defrosting, disassembling, and putting back together, it will function for about 5 days before it freezes up. Based on your video, this tells me that moisture is getting into the system. My feeling is that since the machine works, perhaps I just need to put in the parts and sealant that would help keep moisture out. I'm just trying to avoid buying the whole kit if it doesn't need it. Or, would you suggest simply calling it a day, buy the kit, and do a full replacement? I agree with the comments below......meaning......I would never buy this fridge again. The icemaker in this unit is a poor design and extremely frustrating.

[@HAONGUYEN-ld7mk]

Hello Ben, I bought the second heater to fix the cooling in the fresh food cabinet, It's working out very well. after the I installed and get the cooling system back to normal and the ice maker not making ice any more, I don't know what is the problem, which parts I need to replace. I check out your store and there are so many stuff. please advice what I need to buy for the ice maker. Ice maker been replace twice by the insurance company. thank you so much for your video.

[@TheDewey72]

I am going to echo the comments here. Samsung aesthetics are good but this fridge’s cooling and defrosting is a dumpster fire of flaws. We bought ours in 2014 and paid a small fortune. Began having problems not even 2 years later First is the defrost problem that happens behind the cooling system located in the back of the fridge behind the twin cooling cover. Oh was that a joy! It’s a design flaw where the frost removal elements don’t melt enough of the frost, and you get ice build-up. That causes the fan located in the back to start knocking. About 400 bucks in after-market heating solutions to fix that. So the repair tech was dead on with this issue. I had ice build-up every two weeks. I had to unplug the power and steam it for about 20 minutes. Rinse and repeat in another two weeks. I had finally had enough and found this. Bravo to you sir. The only thing I didn’t do is buy the newer tube that is larger. I am hoping I don’t need to go back in and do that but that is easy if I have to, I had a gap in the box that required that silicone that ran the entire length of the ice housing, You saw the light shining through from the top of the ice box. So after the 24-hour cure of the silicone and the better insulation of the existing tube, I am praying that is what the issue was. I live in a small area where they don’t sell or service Samsungs in the entire state. I now know why. I won’t be buying another Samsung appliance (TV or otherwise). The price is insane, and the life span of these devices is ridiculous. Fingers crossed I get ice in my cup and not my ice housing.

[@maelo9x]

You had me once you started talking about GOT! 😂 Great video

[@eduardoguerrero4171]

Great video where did you buy the motherboard from or how do you know what motherboard to order

[@MrPincheloko]

Ben I been having the same problems with my fridge where can I buy the repair kit

[@dannybarnes6511]

Great video. I have a relatively new augur motor and a new Ice Master ice tray. The ice maker works just fine but I'm having problems with the ice dispensing process. The augur turns dispensing ice then it will stop and then the auger sounds like it's stuck or jammed and no ice is dispensed. When this happens the ice tray looks like it gets pushed out about 1/4 or 1/2 an inch. I can take out the ice tray and then put it back and ice will dispense for a few seconds and then problem happens again. Any suggestion?

[@add69420]

That Game Of Thrones line was much needed😂

[@bensappliancesandjunk]

I'd be lying if I haven't thought about using it a few more times

[@debrawilliamson3868]

I have been having trouble with the ice maker freezing up and having to defrost it every other week. I guess I need a new ice maker kit. Not real sure I have the ability to switch it out but this video was incredibly helpful

[@stuckinthemiddlewithyou9998]

Well done. I bookmarked your URL...only buying my stuff from you now.

[@markdaeumer4725]

What is the icon to the left of the Ice Off button and how do I turn it off? Everything cools fine and the icemaker even makes ice for one cycle when I do a reset with the button on the inside. I've been struggling with this one for a few days now. I am currently running a defrost mode to see if that will help even though I see no evidence of an ice build up. Thank you

[@lmaclin7115]

OUTSTANDING video! Thank you so much because this constant defrosting has been pure hell!

[@daveperryLXXVII]

Where can i buy the full kit as in motherboard and the upgraded heated pipe. what is the motherboard for is my main question

[@ramonperera6218]

Hi Ben! I need to replace the whole ice maker unit because I use a hot air gun to melt the ice to be able to pull out the ice bucket and some parts on the rear back unit ( where you find the motor for the auger to dispense the ice cubes ) so the new ice maker does not fit. I am thinking to replace the whole rear part instead of getting a new refrigerator. Could you help me to do this in orfer to save some ( maybe big ) bucks ? Please, I will be waiting your reply. Thanks a lot, Ramon Perera, Miami, Fl.

[@sprainedankle8547]

Best video on this repair I have seend. Thank you.

[@s14slide]

First video ice come across that gives a viable solution to the frosting problem. I've relied on a countertop ice maker for 2 years now because my ice maker would frost over every 2-3 days. I'll get it sealed up tomorrow and report back here soon.

[@4puklegionowpolska803]

Hello, can you make a video of how to remove the shelves for washing, all of them? I have problems in the upper part with the lower shelf which contains the adjustments for the lower boxes?

[@roswellit0]

BEST VIDEO ever u saved me thanks u

[@terrypinner6909]

do you have a link to the plastic cable cover on the left hand side?

[@garrionmcclellan7597]

I have a samsung RF268ABBP model. I don't have any error codes but the freezer sensor is broke off from the roof of the freezer. is there a bye-pass or jumper that will eliminate this sensor on the board?. To allow me to use the defrost mode when needed?.

[@TalisaRiporing]

I’ve put ours in RD & FD mode before when we’ve had ice build up, and did it again recently when ice wasn’t dispensing. When that finished it just stopped making ice altogether. Should I replace the whole thing like your video showed? Is that the next logical step to get ice again?

[@benjaminvanlandingham5568]

reset ice maker

[@mad907max]

Bens Appliance, Does that control board also control the lower ice maker if it is equipped with one? Also, what is the middle control board and the lower control board? Thanks!

[@jthawk52]

Will the forced defrost cycle also effect the freeze drawers?

[@bensappliancesandjunk]

Yes, but they have sensors that will trip out if the ice is removed from behind the panel so the food stays safe.

[@Vventure23]

First fridge I bought is a Samsung, thought I was getting a great deal on a floor model. Nothing but problems with the ice maker!! Guess I’m going to learn a lot about home repairs with this one lol

[@lindacasey1154]

Yay!! 😉awesome so much better then all the rest🙏🏽👍🏼

[@mmdj4jc]

I have a Samsung RF28R62001SR/AA Refrigerator Ice maker...NOT MAKING ICE! Purchased December 12, 2021. What part number do I need for the kit? Auger is working fine just not making ice. Can I purchase from Bens Appliances? Or Samsung. Samsung told me today that my model doesn't have replacement parts.

[@NovemberDelta]

GOT reference on season 8 got me to subscribe haha hilarious and helpful!

[@N31939136]

Thanks a lot! It did help me out through the whole process with confidence.

[@316RC]

Great video and very clear and concise. I purchased a full Samsung suite 3 years ago including the fridge. 3 out of 4 appliances have failed. Samsung need to stick to TVs and blu ray players.

[@stevel1475]

I think they are hit and miss. Sam. 8 yrs washer and dryer all good. Sam. 8 yrs oven working, 1 burner blew at 6 because manufacturing drop debris in burner. Luckily found the last part anywhere(discontiued). Sam. 8 yr fridge there was 2 ice up(possibly door open long) 1 minor water plug. Now just recently ice maker not working. Better than the guy's 1yr old Sam. ice maker not working. Sam. mini tablet 7 yrs all good. Sam. LCD tv 12 yrs all good.