How to Improve Your Accent for Call Center

In this video, I talked about the 3 steps that I recommend call center newbies follow to neutralize or improve their accent. Whether you're neutralizing your accent for clarity or mimicking a specific one, this will provide a step-by-step guide with demonstration.
#callcenter #language #languagelearning #englishlearning
00:00 Preview
00:30 Step 1
03:42 Step 2
06:23 Step 3
08:04 Summary

[@angelvega5616]

Really a fan of yours. When i started finding my job in BPO, I always watched your vids abt the interviews. It was a great help. Already landed a job in BPO for 2 years now. Thank you a lot.

[@Kwestyon]

Congratulations and thank you for your support.

[@karazu121]

Despite having over 1 year of experience in call center/BPO, as well as having studies and certificates I got rejected for multiple roles for having a heavy accent. (People would describe me as someone with an slavic/russian accent, despite being from latin america) Honestly, there's NOTHING more important for the BPO industry than improving your accent and I had to learn that the hard way. Fortunately, there was a recruiter that saw value in me and now I use my free time outside of work to speak with natives as well as practice my pronunciation. Thank you for all the advice, Ms. Sheina.

[@damiansebastian2747]

I still feel frustrated since this is my first BPO and... its not easy but well. Im gonna keep moving forward. Thanks for the advise. I actually feel its the perfect guide.

[@fatimasenido2022.]

Thank you so much Ms sheena❤ This was really a big help. I always adore how you speak like a native speaker . But yes it takes a lot of practice to get there .

[@jerrymamangun1108]

This is GOLD. I really love all your videos. More power and God Bless Candace

[@jacelpobre]

I’m working in hospitality in Australia. I’m in the process of improving my Aussie accent. Thanks for sharing tips and tricks, Shienna❤︎

[@cecille2341]

We have Australian customer too. How was it

[@jacelpobre]

@@cecille2341 It’s hard for Aussies to catch my Filipino-American accent, it’s frustrating sometimes so I have to try my best to copy their accent so it’s easy for them to understand me. -undestand -caa -doo

[@Improvemypronunciation]

Love this video! Listening has helped me speak other languages better. 🙌🏾

[@jombisnar8049]

i kept failing up until right now but i know that those failures would not be the hindrance for me to keep trying, babalikan ko tong comment na to when i get hired.

[@connielopez7812]

I love your videos, you´re amazing I´ve learned a lot by watching your videos, and as a Latin person, it´s hard to leave behind our accent... Hope to improve myself as much as you do XoXo from Mexico

[@reynaldo_santos]

Good to heard these tips Madame..

[@lylealdridpalma8285]

Thank youuuuu for this Ms. Sheina, I badly need this.

[@Kwestyon]

You are so welcome!

[@kenvargas926]

Thank you for this! I’m going to do this❤️

[@ReynanteCupas]

I really appreciate with you 're videos which is very helpful especially for the newbies applicant for a call center agent....thank you for nice great videos....

[@cecille2341]

I love the new vibe of your vids❤

[@arvinsenglishph2293]

It's so vibe check indulging the knowledge to gain from Kwestyon!

[@HomeWithCece92]

Thank you! I love your videos! ❤😀

[@anmaxxi]

I find this video helpful. thank you Candace ❤

[@leamontealegre5077]

Superb teaching! Love this channel. ❤

[@carlosavila5469]

thaaanks a lot, I really enjoy your videos

[@handey1]

I'm sincerely considering to apply at call center industry. So im basically here to gather as much information as possible to enlightens me more. Thanks a lot!❤️

[@chellastation]

Thank you for this video 🙂🙏

[@Bread12454]

Watching your vids 3years ago and now I mag 3years nasab kos ahung trabaho as BPO agent. Salamat kaayo nimo gurl.

[@xiomaraquijano7056]

Good, thank you so much.

[@kennneweenetang2493]

Always love your videos. very informative ❤❤

[@hamada-13]

You're the best in this I can see the unseen effort and deep research you put into this

[@Kwestyon]

Thank you! That means a lot. ♥️

[@gracegalit2525]

Thank you Ms. Sheina, when I applied for a BPO Job last year (2023) your videos helped me a lot esp. during the interveiws, up to final interview and got hired. Now I'm working as a CSR for more than a year and I continue to watch your videos to improve on my tone of voice, how to build rapport, etc. Continue making these kind of videos. God Bless you❤🙏

[@Bjs20247]

Nice lecture. Productive

[@wewereads]

very informative ..thanks gorgy ❤❤❤

[@talztv]

Thank you miss Sheena watching ur videos helps me a lot in passing my interview in applying a Call Center Agent... God bless you po😇 .. inspired kaayo ko sa imua mga video daghan ko nakat-onan ...❤❤😇🙏

[@fritzlapido3458]

Hi ate, I'm very thankful for your videos, I will have my onboarding next month and your videos really helped me to pass the process and assessments before application and even though it is my first time in the BPO industry, I am looking forward to having positive results and be more confident and prepared...ALL of your contents were AMAZING

[@Kwestyon]

Congratulations and thank you! You deserve it.

[@CORONABsedScience2]

Very authenthic examples in real life thank u🇸🇽❤

[@psychomantis8015]

I LOVE IT, SHEENA! ❤❤❤

[@vhic2009]

thankyou so much for sharing Godbless You more

[@angelamendoza7323]

cute ni mingmingg. planning to apply this month po. thank you for this!

[@beverlynyala3827]

Thank u so much maam❤

[@NiaDollete]

Galing. Thanks 👍

[@Nayef455]

Thanks love you

[@mariaauroravaldez4906]

Thanks to you Ms I learned so many things when I started my BPO journey, I wonder if you can make a video about a Virtual Assistant Interview, Q&A tips and guide, huge thanks.

[@gracetrance4248]

i love you Ms.Sheina..really appreciate for your useful videos.. really a great help to all of us .♥️♥️♥️

[@Kwestyon]

♥️

[@dmdchie]

New subscriber here! I like your accent! Hoping I can acquire it too :)

[@JenzkieCandia]

Im here because i have plan to apply alorica...wish me luck kay bisayang dako😂😂😂

[@JoyceGem]

You're now my new lodicakes😭 hahah

[@sabarather5240]

Thankyou so much . I am having 3 years of experience of customer service.but recently I lost my job and now it's really hard me to get job again I am getting feedback regarding vocab , pronunciations, grammar and it's heart wreching for me by getting these feedbacks so m preparing for interview kindly help me.. You are just angle for me i applied while when I was working .and now I want to again get selected.

[@Kwestyon]

Good luck! You did it before, you'll do it again.

[@kathliendulnoan]

Loveeeeeee it ❤

[@mastershannncodm3827]

Salamat maam..dako jud ug tabang imu video❣️❣️love lots

[@Kwestyon]

Way sapayan. ☺️

[@ranma9823]

I like how Candace speaks, unlike those other call center agents that speak so quickly that it makes them difficult to understand, sound robotic or cold. Blurting words quickly doesn't equate to speaking and communicating in English well.

[@LouJeneBaude]

Because of your videos I got hired 1 year ago.

[@ranelbenecario6122]

Yeah Sheena practice makes us more perfect in mimicking

[@LemonRiez]

finally!! 🙌

[@user-dx3pl3zq2h]

Great explanation! Your American accent is quite good. Being born here is not a guarantee to speak properly. There are bilingual people who were born here in the USA and they still do not speak English very well as adults which limits their employability options.

[@michelletanamor7408]

Trying to learn from you maaam..hope one ill become one.. a call center agent🙏

[@KymYlaya]

Hello. Can you please make a video for the different types of customers? call samples of the different type of customers

[@jonathanpalmes8580]

Watchinh from kuwait

[@melaann4254]

Hi ms. Is it possible for you to create a 'mock call' for a home warranty account? Thank you so much!!

[@juanhincapiemejia]

Any video yo advice us whether We'll bei in a Mock call with received pronunciation for UK BPO

[@saltyt9683]

👍👍👍

[@jesscute1419]

👏👏👏👏

[@fatimasarahparcon7901]

Can you make video for genealogy account?

[@KUYAMCTAXI]

Now, I am interested much to join the BPO Industry

[@laura3619]

❤❤

[@coffeekai]

❤❤❤

[@EricsonSalcedo-zn8gl]

Cute cat😽

[@dalyn19]

😊❤

[@VenusMarieSibugan]

It is not CC related but can you help me ? what should i put on my educational background in cv if i've dropped out of college and only attended 1st semester?

[@ailynflores1049]

❤

[@toinspireUmore]

thank you candies

[@Nicky-wl8gq]

How Can i Get this sentences for practicing my intonation?????

[@nashyotv]

Hi! I'm a fan of yours and I really learned a lot... Currently I'm in a healthcare company bpo...

[@kyasarin9644]

Honestly, having to neutralize your accent is kinda depressing. I speak 4 languages fluently, as well as having basic knowledge on a 5th one. yet my account manager had me take several courses on accent neutralization because some MONOLINGUAL karen who barely speaks english wants to speak to "someone in america". 🙄🙄🙄

[@MrMeissour]

This is probably irrelevant to the interview but can you please give me like interview questions when it comes to KPIs like what would they ask in a call center job interview about KPIs? Please i have an interview soon and i would love to get some examples just so i know how to answer.. also i didn’t find much videos about this! Can you link some for me to view?

[@karenracoma2450]

Hi do you have one on one tutorial?

[@Kwestyon]

Hello there. I currently don't. Maybe in the future.

[@johnwestlizaire7623]

Can you share with me some medical terms please

[@dixiedad]

No amount of training would ever do away with my southern accent, its basically built in. I have tried a long time but its built in, like we sound normal to each other but if i talk to someone from new york they can tell its a massive difference. Even if i record myself i sound normal and speak normal English. That be like trying to get a Cajun to speak like a new Yorker its just not gonna happen.

[@JenzkieCandia]

Ako lang ba ang nakolbaan??? highschool grad lang old curriculum unya naminyu na😂😂gitay an ng utok hehehe..no bpo experience pero laban lang....balikan koni nga video f unsay dagan sa ako interview 😅

[@haroldyvancasipong8879]

hi ate naa ko ask ba bisan pa og mag kanga² ko usahay naa bay possibilities na mo improve akoang accent? kay ako te paspas mangud ko motabi hahahaha

[@hanymaelabasano2244]

Hiii.. dahil sayo ate nandito nako sa BPO mag 5 month's na hehe .. Going to regular na soon, ikaw, Kuya Reneboy yung pinag aaralan. Pero ngayon nagiging Irate nadin hahaha. Financial account so pag may experience ako, maghahanap ako ng ibang account soon hehe

[@Kwestyon]

Congratulations! 👏🎊Hinay-hinay lang sa pagiging irate 😂

[@hanymaelabasano2244]

@@Kwestyon Haha kaso naka Mute 🤣 🔕 Salamat ngayon accent nalang, juskoo tas ibang CX diko maintindihan sinasabi. Ambot nalang jud ay hahaha

[@tadejpogacar5637]

Your so pretty, when you speak english

[@mitsuuuu2714]

is it possible to be hired kahit po highschool graduate (old curriculum) lang po natapos? :( I'm 19 years old po and gusto ko pong pasukin yung bpo industry..

[@doremifasolatido-ro7zs]

i spoke to few indian cc agents and they are quite difficult to understand during calls. I understand more Americans no matter how fast they speak. pero obyus din tlg pag pinoy ang kausap ko kht may paaccent sila pag natawag ako sa cc.

[@axandrs]

ma'am pwede po ba kayo gumawa ng tutorial kung paano sagutin ang tanong na ito " what makes you stand out among other applicants?" for beginners

[@Kwestyon]

Yung interview simulation ko for a high school graduate, may tanong doon na ganito. But wala pa akong video na dedicated talaga sa tanong na 'to.

[@qusaizuhair6346]

The problem is am 23 years old and whole my life i was subjected to American english through movies, series and games etc and know i am surprised how horrible my accent is.. Is it possible its gonna change after years of how i was speaking

[@Kwestyon]

Absolutely. This video answers that. kzbin.info/www/bejne/oIGcqKCdnKl8gJosi=C1OWGPIJXfNZy3i9 You'll want to implement the Shadowing techique. In that video, i recommend a paid app but you can also do it without.

[@Jadandjaedscloset]

Bisaya can relate 😢😢 sobrang gahi magsulti😅😅

[@qwerty22418]

Hi Ms. Sheena sa inyo po ako kumuha ng tips thru videos nyo po, last year na hired po ako sa bago kong pinapasokan na company. Unfortunately, nag close yung account so ngayon e rereprofile po kami; meron lang po sana ako i ask kung pano po ba sasagutan ang tanong na "WHY HAVEN'T YOU BEEN PROMOTED?. Nasa redeployment process kami ngayon ilang beses na akong na failed. Sa totoo lang kasi 7 years ako dati sa previous job ko tapos hindi ako nag take ng risk for higher position to be honest hindi ako confident dati ilang beses akong nag decline sa supervisor/QA/Trainer na position kasi komportable ako na agent lang na support lang, ngayon kung sasabihin ko to sa interviewer, negative na po sa side ko. Sana po mabasa nyo tong comment na to. Salamat

[@rodelioramonjr]

Ate Sheena, need help. Gawa ka po video about Collections Account.

[@Kwestyon]

Hihi need ko mag research. Not sure when.😂

[@rodelioramonjr]

@@Kwestyon Take your time, Ate Sheena haha

[@user-vy6jk6rv6o]

Iets show my educational channel

[@jaddymago9487]

Im having anxiety attack every time i was in prod.

[@nico3006]

Mas may accent pa ung pinsan kong ipad kid haha

[@angelpolinar8177]

May app po ba

[@Kwestyon]

Meron. I talked about the app in this video: kzbin.info/www/bejne/oIGcqKCdnKl8gJosi=fJ9x-P6bZS8CVHx3

[@user-ut6px7zl8b]

Good evening. Thank you for posting such a nice video. We would like to discuss cooperation matters with you. Already sent you an email. look forward to your reply. May God bless you.

[@zeyadpro6227]

Listening Casual american conversation (podcast. KZbin) Connected speach Shadowing mimicking Muscle stretching flow And effortless speaking Record yourself while you mimicking the sound Listening Mimic Record compare

[@nathnathlightgo3355]

❤❤❤

[@user-wb1tv9ew3p]

❤❤❤