How to Pass an Initial Call Center Interview, Questions, Sample Answers

Here are 10 proven tips on how to ace your initial call center job interview, useful for newbie who either have no call center experience or no job experience at all . This contains the most common initial interview questions, sample answers, and interview simulations with 8 scenes.
#initialinterview #callcenter #callcenterinterview #callcentertips
Common Job Interview Questions: • Call Center Interview ...
Behavioral Questions with Sample Answers: • Behavioral CALL CENTER...
Interview Simulation, No Call Center Experience: • Call Center Job Interv...
Mock Job Interview, College Dropout: • Mock Job Interview | C...
Mock Job Interview, Fresh Graduate: • Mock Call Center Job I...
Tell me something about yourself: • Tell Me Something Abou...
00:00 Intro
00:08 Tip #1
01:08 Tip #2
03:16 Tip #3
04:43 Tip #4
05:50 Tip #5
07:18 Tip #6
08:17 Tip #7
09:38 Tip #8
11:02 Tip #9
13:27 Tip #10

[@EdzielAragon]

If ur here it means today is ur interview hahaha

[@ClydeAlde-zy3js]

yes hahahahha

[@iforgotmypassword8441]

Litteraly in 2 hours

[@jermainelalio-vv5sx]

Correct HAHAH

[@iforgotmypassword8441]

I failed

[@jlougines9643]

HAHAHAHA

[@mtaylor7307]

That family convenience store needs to be on the resume using a job title that tracts with the role you are applying for with the new company. Customer service always has a production element whether face-to-face retail or in call center environment. This is an excellent opportunity to highlight your relevant transferable job skills. Great video!

[@mariancoloma9047]

I really find you very articulate and inspiring. You have this balanced personality and very simple, yet classy

[@user-dx5ur4tt7j]

6:17 OMG same!! memorization also helped me a lot during my thesis defense lol. that's why i disagree with those saying that memorization isn't helpful at all. memorization is still effective as long as you understand the information you're trying to memorize

[@braulioednacotjr.4407]

Hi, I was hired today and I will be handling a telco account. Your videos of tips on how to ace a call center interview helped me a lot. Thanks a lot!

[@estudianteuniversitari]

Thank you so much for all the videos and tips, because of you I'm working since February in a company as Agent like ATC and i remember when i found your channel it was on December i was checking every video and taking notes of all the information that you have and I'm so happy to go back to this channel and see how long i have been learning with you I'm from El Salvador thank you so very much again ❤

[@Kwestyon]

It honestly warms my heart to see comments like this. Thank you and congratulations!

[@bebengsuay8937]

hi ma'am good afternoon, do you have to be fluent in english what if english is not fluent..will you fail the interview..

[@Almera_]

Words cannot express how grateful i am to have you as our guidance for this industry. I just passed the online assessment, final interview and validation account. I still can't believe that i did it well even tho im nervous and not so fluent in English but because of your videos I've learned to trust myself. Thank you so much sheina! You deserve all the good things. To all applicants just don't give up to reach your dreams, i know it's not just easy but if you will just practice on improving yourself and consistent on it then everything will follows.

[@Kwestyon]

Congratulations! You deserve it for your courage.

[@sagayajamesluigi2700]

Hi Sheena! I just want to express my gratitude to you. You've been such a good help to me. A month ago, I binge-watched your videos, wrote down notes, and guess what? A week later, I got hired for my very first BPO experience. And now, I've been training for like 4 days now. I know there is a lot to work on, especially with my communication skills, but I can definitely polish them with training. Again, thank you so much. 🧡 . Continue creating content that will surely inspire aspirants.

[@Kwestyon]

Congratulations!!

[@marcelbassmarcinorchowski6334]

I watching your channel for a long time and you are definitely SUPERSTAR, I learned from you a lot! Really Thank YOU for the amazing work you doing here, is PRICELESS!!!

[@user-li1ei2yf7t]

Hi! I started listening and watching your videos last February 1 while at work. I worked at a BPO way back 2019 and I failed at the final nesting because I may say I really am not good at listening and giving out resolutions with clients. Right now, I want to learn more tips from you and hoping next month, I can have a confidence to apply again and to lasts long to my chosen company. For now, I will still be here following all your guidelines that I can use when I have the courage again to face my first ever job. Thank you.

[@prettyqueen0905]

I appreciate it, Miss Sheina, I've been training my ears with your Videos, I hope to work in a BPO as soon as possible to improve my skills. You are great,🥰 greetings from Colombia🤗

[@brunoakili7020]

Thank you for these contents we're getting from you dear coach; they are amazing we will stay tuned to this channel for more and do what we can for you to continue to go ahead with us truly.

[@pluggy86]

As someone on the other end of the phone, I really appreciate what a great job the overseas call center agents do, at least 9 times out of 10. Must be such a challenging job. Makes me feel so lucky to be born in the US speaking English, even though our country is far from perfect. Must take such patience and dedication to hear us whine about all our first world problems.

[@RaoAliHassanHassan]

what a deep insight to newbies,really helpful and thanks from the core of my heart

[@sabarather5240]

I wanted to take a moment to express my heartfelt gratitude and appreciation for the incredible effort you've put into creating such helpful and insightful videos. Your dedication to sharing valuable knowledge has made a meaningful impact on me and countless others. Your videos have been a guiding light, offering clarity and understanding on various subjects. Thank you for your hard work, passion, and commitment to making a positive difference in our lives through your content.

[@Kwestyon]

My pleasure! And I appreciate your support. :)

[@ashantesteward2724]

Your videos helped me so much! Thank you!!

[@macristinalanas3208]

I love the way way you deliver the interview tips ,thanks for this tips

[@emmanuelcae]

Thanks so much i just got my job offer today.😭 Your such an angel😭

[@samuelbandolajr7594]

It doesn't matter whether it's a long video as long as its informative and well explained just like yours 👍 Now I know why I liked to watch your videos 😁 because we had "something in common" 😂😂 and tbh I'm doing that technic even in my school days, I do it "verbatim" 🤫 It really works wonder when you have ready answer to a certain questions. One thing I can add is "I'm having fun" using idiomatic expressions to those ready answers. Tsm😘

[@user-kw7mk9ih8g]

Hi!! Thank you so much for sharing your wisdom to us.we really appreciate it..I am lookung forward for more videos..Keep it up !!!!

[@raine00001]

Thank you so much for all the video tips.

[@nickajaneramos5564]

Thankyou for sharing your all video, I am hired just a while ago ❤ You've been such a good help to me, You're so inspiring.

[@chellastation]

This video was very helpful. Thank you.

[@emiliacordova3408]

YOU ARE THE ONLY KZbinR THATS NOT FUCKING IRRITATING WHEN TALKING ABOUT INTERVIEWS, ALL THE OTHERS MAKE ME WANT TO RIP MY EYES OUT.

[@Injie777]

❤ thank you maam,,, i passed all my interviews coz i listened and follow all your videos😊

[@user-yk3ym5mh8r]

I REALLY LOVE TO WATCH YOUR VIDEO'S IT HELP A LOT TO ME AND TO OTHERS. ❤

[@anitapega8958]

Hello Sheena, thank you sooo much for this video. You really inspired me 😊 I am planning to work again in a BPO next month. I've watched mostly of your videos and find it very helpful even for those who have a call center experience. It's been so long when I have my last job interview in a call center. waiting for your next video for Final interview. God bless you 🙏 and take care always ❤️❤️❤

[@jardelizasianmichael9617]

Hi sheena! Thankyou for this kind of videos ^^ i have planning to work in BPO industry, though its hard to do some key points to pass the interview thankyou for the tips and advice it was so helpful ^^

[@Nutsncookies342]

I'm watching your videos this past few days and I hope I'll be the next agent here in our town. Hopefully to passed my initial interview hehe thank you for this tips . I will keep watching to learn.

[@anapham4724]

THANK YOU FOR THIS ONE MAM ❤ All your Samples question is very Relatable to my situation. Does where the questions and answers i was looking for☺️ im actually aspiring to be part of this industry. I hope i could fullfil my Dreams 🙏

[@LengEglarosa5349]

so grate.... and your videos are very i formative.... kudos 👍🏻

[@glaizamaealvarez9200]

I hope I will pass my interview, thank you for this tips.

[@dinaroseoraiz-tolibas1668]

Hello, Sheena! been watching your videos for quite a while now and have been enjoying them. Just so you know, I did not skip any ads no matter how long, just my way of saying thank you! God bless.

[@Kwestyon]

Thank you! I super appreciate it! 💗💗💗

[@HoneyVargas-lb4mk]

Thank you Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance. Philippines Call Center Institute - Makati Batch 17 Trainer Wilson Ortiz I really appreciate your call center related videos for us. They are extremely helpful. We sincerely appreciate your time and advice in creating these videos. Keep it up!

[@georgeseric826]

Hello, I really like what you do. Thanks to you I know exactly what to expect when I get an interview here in the Philippines. Despite but 1 month.

[@jheanneMangova17]

I always watched on you're Video tips..And I really admired the way you talked and explain..it was so clearly to understand.I hope I can work on a call center industry.😢

[@efraimdeleon4661]

this video is very helpful for us beginners. thankyou very much for the information and guide

[@markalfredjavier]

I Really Admire you Ms.Sheina . As an introvert too I'm always having a hard time when i was on my Final interview. But i know someday i will get the JO that i dream of.

[@bayovlog]

ka gwapa gyud sakong silingan oiyy...my lng ug makaila pani nko bah ..galing 👏👏

[@sagogulamelaka1596]

Very well-said ma'am.

[@machiqt7377]

I used to watch your videos way back when I was working in one of the Call centers in Pampanga to improve the way i communicate, and now As someone who has been out of works for almost 3years now because of the pandemic I am now rewatching all your videos to regain skills I unknowingly unlearned and confidence I loss. Hope i could still go back in track.😅

[@user-vt8tc6ey2v]

I remember the day na lagi akong nanunuod ng videos mo iniscreenshot lahat ng possible questions and now I am proud to say call center nako because of you almost 5 months already thankyou you help me boost my confidence

[@Kwestyon]

Congratulations! 🎉🎉🎉

[@KelvinShowTV_]

Excellent… Another Super beautiful 😍 video as you !!!!

[@marionglenncanarias6840]

Thanks a lot miss👍.. I hope it can help me someday.

[@anaclarissebejer7854]

Thank you so muchhh❤️

[@user-ke8kh6es2r]

I hope I can make it by monday❤thank u for this tips

[@floritacajurao3163]

I Love your accent Sheena!❤❤❤

[@meowmagical]

I'm an introvert, and interviews are nerve-wracking for me. So, I also memorize possible answers and questions. 😂

[@spartanBC480]

For me,u don't need to memories of all those answers also as long as u get some idea hihi,so be u yourself base on ur past experience and yeah u can take some keywords to trow ur main answers as well

[@shaheerahmokamad]

Worth it na panoorin♥️

[@imperez669]

I agree, Candace. Plus,, its not just the idea of memorizing an answer to a question but, how u present them to the interviewer. Since, English is not our native language,,its important to practice a lot before we face the music. Remember that communication skill is vital if u want to make it in the BPO. I've been in this industry for almost 4 years but i still look for ways to improve my comm.,skills..😁

[@imperez669]

Candace aka Sheena I've been following u & viewing all your videos for a while now,, but i still cant remember ur real name,,! UNTIL NOW. 😁😂..💕. Im so happy..*😁🌿 Warm Regards., Dearest

[@haroldsidillo2129]

I have been watching your videos hehehehe, I have learn a lot from you thank you very much. I will be having my first job interview hehehe, and your videos really help me, again thank you very much. Wish me luck.

[@veryjomili]

Hi Ma'am! I want to know more about the Logistic Account in BPO, like how does it work and is it the same with the Retail Account or is it way more complicated than others? Thank you! ☺️

[@user-fs3do7ul7w]

I'm Malou, thanks for this video it's helps me a lot as a first timer apply for a call center job, I have an nterview on January 2, hope and pray I can pass the interview, thank you! Happy New Year 🎉

[@dejitaruato6970]

I can relate to this.. I list all my answer and every possible question the interviewer ask based on my aswers :D

[@NoryabLeuname]

I'm 18 years old and a fresh Graduate. Its my first final interview tomorrow, I hope this works hahaha

[@Sallyskin]

How did it go.... I’m turning 19 soon waiting for my ID to apply for the call center job

[@meetpatadia6771]

Same man

[@annsheree13hendrickson76]

I hope you got accepted!

[@hafzasarfraz]

Same

[@NoryabLeuname]

@@Sallyskin im already 4 months in hahaha

[@cronicaceleste4325]

Thank you so much really it's hard for me how to past a call center agent .

[@kathliendulnoan]

I really love the way you talk. Thanks for another very awesome video. ❤️

[@user-mw8yv5uf4g]

I really love your videos🫶 I often come to your channel just to listen to your voice and pronunciations. I admire your proficiency and fluency. I do hope I'll become as amazing as you in the future🤞

[@GEORGIEESPRAGERA]

very nice video

[@marieelegino1]

I am now confident to apply in call center 🥰 thanks for your wonderful videos 💝

[@dendignos]

8:18 Yes! I finally hear this point, im not qualified to the two BPO companies I currently applied because I told the that "I wanted to pursue studying." Now that I know my mistake, I'll ace this third and last interview.

[@thefakebetch]

I found your videos so helpful since I'm preparing for my first job interview ever, so i was wondering if you have any tips for me, ( someone who has no experience at all) because i have no clue of what I'm gonna answer when they'll asking "tell me about yourself" since i only went to elementary school i have no background

[@ShayshayVlog]

hi, i just started to watch your youtube and this is my first video to watch. I just want to share how delighted I am. this is for keeps! the edit, the content, like pleaseeeeee stay on youtube and continue with these helpful guides!

[@GanHue]

i am 21 yrs old, no exp and up for an interview tomorrow 😁 fail or not, I'm going to give it a go!

[@urskareenm.arquero664]

How's your job interview po?

[@akbarseerat8048]

Thank you mam for your videos you are lovely woman with beautiful kind heart... May ALLAH ALMIGHTY bless you ameen

[@user-lx4wz6zq5l]

I failed with mock calls. i wish i watch ur vids sooner

[@jarednate8666]

Thankyou po mam sa mga tips!!!! JO na po ako 😄😄😄 Ganda nyo din po hehehe

[@JinethVerzosa]

I like your video. I really want to apply as call center agent but dont have enough courage to do so 😥

[@gabgalvez8467]

Thank you for your vids ma'am, Watched it hours before my interview and i was hired❤🎉

[@Kwestyon]

Congrats!

[@TinInTaiwan]

Omggg. Filipino Ka po? First time Ko mapanuod ang video Mo po akala Ko foreigner Ka po😅 Grabe ang galing niyo po magsalita. Galing ng accent mamashhhh😊

[@armacneilcorciga]

I just want to make it short and simple.... You are the hero to everyone.... I'm hired at Qualfon Dumaguete City. I will start on February 19, 2024. Ty ms... For your help.....❤❤❤❤

[@Kwestyon]

Congratulations! ♥️🙏🏻🎉

[@yeahbun]

Updates

[@heartangelalhurissem]

7 months ago, I was watching your videos as I am not fluent with the English language and I am a newie so I try to watch as much as possible to help me gain knowledge and overview about job interview. Here I am now, working on my regularization. Thank you!

[@roshenroca6947]

I am here to have ideas 😊😊planning to apply in BPO industry

[@user-vl3ms7pc6h]

Miss Sheena thank you so much your video helps me alot, I passed!

[@Kwestyon]

Wow, congratulations!!! 🎉🎉👏🏻👏🏻👏🏻

[@alwynmoleno]

thank you sooo much.. more practing here

[@viddiary8499]

Good luck!

[@seraphicchic8829]

Can you make a video on how to become and how did you become fluent in English po? 🙏

[@purple1089]

Hello Ms. Sheena! I just want to thank you for the tips that you have shared with us! Nagapply po ako ulit sa company na nafail ko and I passed with flying colors 😊 it's all thanks to you po. More blessings to come po!

[@Kwestyon]

Congratulations! 👏🏻👏🏻👏🏻

[@zaput101]

nakaka intimidate kung kayu mag iinterview madam hehe btw salamat po sa tips

[@elvinruidas3954]

I was hired at JPMorgan Cebu because of your videos! Thank you!

[@Kwestyon]

That is awesome! Congratulations!

[@JHEROM_25]

I've watch your video i hope this might help me to improve my communication skills btw I am applying right now to a CallCenter company so um Goodluck to me 😅

[@mymusic4ever600]

Hello Kwestyon, can you give some tips on how to become spontaneous like you?

[@pearlkimchi498]

Hello, do you have videos here for QA interviews? Like sample Q.A like this? Thank you!

[@privkai023]

Hello, I just wanted to thank you. Your videos helped me a lot. I got my first JO today + this is my first time applying in BPO. Thank you so much!!! ❤

[@Kwestyon]

Great job! Congratulations!

[@hanili9205]

This is so timely, Im waiting for interview from a BPO company. My concern is do we really need to write on the resume those months that we are not employed like we are just working for a family business? Just like your experience in question number 2.

[@UnknownHacker081]

First of all, your videos have been helping me so much as I'm going to enter the call center industry hopefully very soon. So as I'm not a native speaker there's always this thought I have which makes me horrified about, that what if I don't get what the customer is saying especially having a british accent? What do I do! What if literally maybe most of the time I don't really get what he/she is saying? How can I not seem stupid asking a customer in different ways to repeat that again or at least how can I make this get better? Also what if there is a word which I don't know the meaning of maybe something about the british accent which I'm not in knowledge of. What do I do?

[@youel7238]

The same probleme. I think this probleme solved with practice

[@snazzyjenny4081]

Hi po Ms. Sheinna i do watch your video's since i do not have any experrience in bpo industry and i'm planning to apply in a bpo company by next year. I do hope i can answer all the questions being ask and to pass thier interview's by the help of your good insights here po. 🙏🏻

[@carlosena146]

I just graduated last month and am preparing for my interviews. I hope I'll pass my initial interview too. I watched 70% of your videos and hoping to be part of bpo industry hahaha.

[@Kwestyon]

Good luck!

[@youel7238]

Could You tell me whiche feld you belong to It?

[@princefx5699]

I still remember watching your videos about job interview piniplay ko yung video sa asking question part at pinupause ko sa answering part na kunwari ako ang applicant at sya yung HR habang naka pause yung video habang kunwari nakikipag eye to eye contact sa kanya parang intimidating yung aura nyu ma'am 😂. Pero in fairness na sanay na ako sa ganito at hindi na nakakaramdam ng kaba kung yung HR medyo intimidating ang dating

[@Kwestyon]

Hahaha I'm sute that's also how I would practice kung sakaling may interview ako.

[@alekssevilla2797]

My whole life, I never wanted to work as a call center agent. Because same as you I get mental blocks and I'm an introvert, I'm self conscious about what I'm going to say. But i really really do wanna try to apply cuz it might be a life changer experience but I'm still scared of the idea 😢

[@abegailibasco8130]

Its my interview now ..i hope ill get passed i apply all ur tips po ..this is my 1st time in bpo 🙏🙏

[@benjiesmanzanilla]

Hello ate Sheina, I am a first timer and no experience in any job. I had my initial phone interview for call center 3 days ago and I have been shortlisted for final interview. I would like to give thanks in this video and I'm very glad that it worked effectively. And I'm hoping to passed my final interview. Thank you ate Sheina.

[@yeahbun]

Updates

[@user-dl7xk2jq4w]

Salamat ng marami mam❤❤ sayo lang ako kumuha talaga ng maraming tips 😅💕❤️❤️ ngayon work na ako this 31..thank you po ❤❤

[@Kwestyon]

Congratulations!

[@saskiaazileverdevizconde8770]

I've been watching your videos. I am planning to apply in bpo soon Thank you keep safe mam ❤️

[@AngelicaLumbo]

You're so pretty❤

[@user-zd3wh7eb4v]

MANIFESTING TO PASS THE INTERVIEW💖

[@danmanalo]

Thank you so much po ate!!! I'll be applying next month napo, and since last year lagi ako nagmamarathon ng bpo tips nyopo

[@Kwestyon]

Goodluck sa'yo!

[@jhavierjbblancaflor9512]

Same

[@danmanalo]

@@Kwestyon OMG!!!! T_T NANOTICE AKO NI IDOL!!!

[@pp-gr3ns]

Hello sheena, thanks alot for all you do. I have been following your channel for a while now, and I have also taking some courses in customer service Representative. But to get job from this part of the world is very difficult. Am from Nigeria. Pls I really appreciate if I can get any assistance from you to get any customer support jobs,

[@Kwestyon]

Hello, sorry, I don't really have connections to recruiters. I'm curious, why is it difficult to get a job In Nigeria? Have you tried applying in call centers there?

[@denniecanonero9585]

i like to hear but i cant read down so that i will memorized those to use in a job interview

[@marianasi3537]

I have a plan to work on call center, if u dont mind is it okay to apply if shs graduate? And im not good at english but i will try to apply after i graduate.

[@wendysararania7960]

How I wish I was this fluent in speaking English for me to be able to pass the interview 😢