How To Make An Effective Customer Journey Map In 1 Hour (FREE Templates)

Download our FREE Customer Journey Mapping Template now: clickhubspot.com/593
These free Customer Journey Mapping templates offer a proven customer-centric planning technique that helps businesses of all sizes visualize how customers engage with their brand. This is essential for optimizing the customer experience as well as identifying places where friction can be reduced, resulting in happier customers and higher revenues.
🛠 Resources:
• Creating a Customer Journey Map Lesson: clickhubspot.com/od0
• How to Create an Effective Customer Journey Map [Examples + Template]: clickhubspot.com/1h6
• Make My Persona Tool: clickhubspot.com/wnp
📔 Grow Your Career and Business with HubSpot Academy: clickhubspot.com/Popular-Courses
📔 Favorite Free Certification Courses:
• Digital Marketing Certification:
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• Taking your Business Online Course:
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Video Chapters:
0:00 - Intro
0:31 - What is a Customer Journey Map?
2:15 - 3 Stages of a Customer Journey Map
2:53 - Awareness Stage
3:14 - Consideration Stage
3:50 - Decision Stage
5:04 - Delight Stage (Bonus)
About HubSpot:
HubSpot is a leading CRM platform that provides education, software, and support to help businesses grow better. The platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use HubSpot’s powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
⚠ Disclaimer:
The videos on our KZbin channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature.
#HubSpot

[@HubSpotMarketing]

Download our FREE Customer Journey Map Template now: clickhubspot.com/wn3

[@wholesomematt]

Hey Jamal + Hubspot 1) you're such a great presenter, very engaging and not dialed up to 100000% , you seem so authentic and genuine. Thank you for this information and for the free templates!

[@agnesszerafin8410]

This video is so well-made. Jamal is informative and funny at the same time, the whole presentation just feels so natural. Moreover, the setting, the lights, the pace of the video, the cuts, the animations, and the precisely written description field are on the spot too. I was looking for customer journey-related videos from a UX perspective, and you got me into the delight phase with this video. Thank you Hubspot team for making so much effort into your content creation, this is top-notch quality. 😍

[@solucionesmultimedios5643]

Jamal effortlessly combines information and humor, making it feel incredibly authentic. The setting, lighting, pacing, cuts, animations, and meticulously crafted description field are all spot-on.

[@usalinksystem5312]

Good topic to pay attention to! Understanding what the sales experience is like from the customer's viewpoint is a great way to learn what's done well and how you can improve your sales model to achieve successful business outcomes.

[@Driesketeer]

Jamal when I look at you I think ONE word.. "SUAVE"! Love from Portugal

[@HubSpotMarketing]

❤️

[@andrewsears58]

Jamal is a life saver, wow. I'm astonished by the amount of effort that was put into this video. I was entertained and it got me ecited to learn. I love The Office scenes that actually felt like I was watching The Office. I was having fun and Jamal so far has been my favorite, I've taken 2 Hubspot courses. One on social media marketing, and another on inbound marketing. I will say that this video was self-guided and felt more fun than just clikcing next and staring at somebody talk to me. I only feel this way becasue of how great Jamal is at speaking to his audience, he put a smile on my face and took the stress off my shoulders. He feels like a friend, someone I can trust. I'm going to subscribe just so I can hopefully catch another video feraturing Jamal. Thank you so much Hubspot!!!

[@HubSpotMarketing]

Hey Andrew! It puts a smile on my face that I was able to help! Thank you for watching and supporting. Good luck with your marketing journey 🔥

[@fibech]

Hubspot has always been helpful for me, thanks guys for all the effort.

[@joyaroha6683]

Thank you - Your knowledge & time in putting this vlog together is appreciated.

[@greatestsportslegends]

Really awesome video. Thank you for this and all the links/resources. Much appreciated.

[@joeinthavong]

Such a beautifully made video, clear and concise, engaging and extremely easy to understand with examples provided. Totally delighted.

[@HubSpotMarketing]

You're very welcome!

[@misse2449]

Delightful presentation :)

[@Hikarol-chan]

Thank you for this video. Informative, light and straight to the point!

[@HubSpotMarketing]

Thanks for watching! :)

[@joxxyyz]

I love the delivery technique of this video 😁

[@sales_made_easy]

Great video and thank you for the download. One small suggestion: I would suggest a bulleted list in the PPT notes section to guide the user on how to fill in the charts.

[@sharonpereira1772]

Very informative! Thanks a lot :)

[@lokisingh9944]

Your videos are amazing!!!!!!

[@TheMindsetAcademy-vv5jb]

Amazing indeed

[@smz1311]

great video jamal

[@AnnaWatersong]

Amazing !

[@tomgray9275]

How do you determine what the customer is thinking or feeling?

[@ahmedhamadmarketing]

really great information, thanks for your effort

[@HubSpotMarketing]

Thank you for watching and supporting 🔥

[@JumboUcheDaniel678]

Brilliant.

[@dimitrislogothetis8261]

hi Jamal , i really liked your video BUT.... the link doesn't work. at the end I click download and .....nothing i happening. May i have an alternative link? are there any restrictions for Greece?

[@harithap142]

Hi Jamal! I really found this video useful. I would like to know how the Customer Journey Map can be used effectively in a Full Funnel Marketing Strategy?

[@HubSpotMarketing]

Hi Haritha! Great question! Here are some Customer Journey Map examples and templates that could help :) and if you need more help, please let us know! clickhubspot.com/eqe

[@annagarg7000]

I might just watch these videos for Jamal. So much fun!

[@HubSpotMarketing]

You should! Jamal is the best!

[@KellW2012]

Jamal goes the extra mile to make his earring shake. A+ 😂

[@shofikhasan4527]

Nice video

[@whitespell]

Funny that had happend throug this specific video: I'll tell you why I'm NOT signing for the free templates: I'm not willing to provide my phone number. It feels, to be honest, quite invasive. Like is too personal for just take a quick look before consider anything. Email is fine, my name meh, can use a nickname... my number is just for when I feel confortable and interested enough to go that far. It's a pitty. The video is super clear, informative and the host is the definition of smooth. I'll suscribe to the channel, and keep a close eye in the videos, but I'll skip the site. What a waste.

[@TazBo-wd2ig]

Can't make a persona for a student as they don't work using hubspot.

[@InOrlando]

Dude you make it look easy. I must have cognitive issues.

[@mygolfgroup]

Whats the difference between a Customer Journey and Buyers Journey?

[@Doobd6]

The buyer's journey is the entire buying experience from pre-purchase to post-purchase. It covers the path from customer awareness to becoming a product or service user. In other words, buyers don't wake up and decide to buy on a whim. They go through a process to consider, evaluate, and decide to purchase a new product or service. The customer journey refers to your brand's place within the buyer's journey. These are the customer touchpoints where you will meet your customers as they go through the stages of the buyer's journey. When you create a customer journey map, you're taking control of every touchpoint at every stage of the journey, instead of leaving it up to chance.

[@ajjamoore]

great video but could do with the cursing at the end.

[@peerleliveld9594]

lk

[@FreeSoulTribe_]

Awesome

[@HubSpotMarketing]

Download our FREE Customer Journey Map Template now: clickhubspot.com/knh