How to pair your Nucleus 7 Sound Processor and ReSound hearing aid with a compatible Apple device

[@jtcarrey]

They’re not pairing together, it’s only giving me the option to pair one or the other

[@CochlearAmericas]

Hello @jtcarrey, If your processor and hearing aid are appearing on two separate lines, you will need to see your audiologist to get them linked together. Once that's done, you should be able to pair them both. Please feel free to contact us directly at 1-800-483-3123, you can send an email to [e-mail], or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

[@jtcarrey]

@@CochlearAmericas thank you! I’ll contact my audiologist

[@dmulvany]

My understanding is that only the CI audiologist can link the compatible ReSound hearing aid to your compatible Cochlear processor. This option is not available in the software used by hearing aid audiologists.