How to Prepare DJI Osmo Mobile 2

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Learn how to prepare your phone gimbal properly by watching this video.
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[@DJISupportGlobal]

DJI Support is moving to DJI Tutorials! Don’t miss our consolidated contents and new videos, subscribe to DJI Tutorials at: bit.ly/2X04acQ

[@sulaemanmaosuludin2488]

want to ask why when recording a video the button turns red ... but for the camera / photo it is very smooth..please explain I use Samsung A50

[@pundadah]

I have a problem charging my osmo mobile Gimble. How to connect the charging lead? I don’t have a charger

[@rozannelampa9957]

How to download this app

[@rozannelampa9957]

Please teac me

[@20ondatownpodcast16]

Appreciate y'all for this tutorial really though. I just purchased my DJI Osmo Mobile 2 and needed this quick example of how to use it!

[@LarryLeesBees]

I’ve had my DJI Osmo 2 since it was released. I have had a blast with this! I recently started videoing my honeybees, and the results have been fantastic. The battery life is substantially better than the original Osmo that I had purchased for my son a couple of years ago. I fact my son has been using his original Osmo for school projects but when he realized mine had the tripod attachment he started using mine. Im going to purchase a second DJI Osmo 2 in the near future. Thanks for a great product and keep up the awesomeness!!!

[@DJISupportGlobal]

Hi Larry, we thank you for sharing your great experience with your DJI Osmo 2. It is with great pride that we take customer satisfaction seriously. Rest assured that we will continue what we envisioned in providing nearly perfect devices. Thank you for choosing DJI.

[@EmoNews]

Still having issues trying to calibrate it 😢😢😢😢

[@abcmsaj]

jeeesh this is an ordeal! I've used the regular Osmo for a few years and the gimbal activates seamlessly. I can't seem to get my iPhone X to sit vertically without some top/bottom sway, or without the rear camera capturing part of the gimbal

[@thomashawkins4692]

same here, then it vibrates thru the camera rendering useless

[@tajariponyshmirtz8328]

All of this was not in the directions. I was very confused

[@AtortAerials]

Yeah they suck! I have no clue how these companies do stuff like this regularly thinking it's acceptable and actually helpful to anyone.

[@AugmentedRealityImages]

It was all in the set of instructions I received with mine.

[@muhdfaiz5797]

Its in the instructions manual. But the manual doesnt state that we have to activate via DJI Go app once we open it out of the box! U cant evem set the gimbal to proper position unless u activate it first

[@bazzinbulgaria4826]

You guys must be very lucky buyers!!...mine came with no instructions at all. Just a small booklet, in a gazillion languages, muttering on about disclaimers...and a card yabbering about Facebook and something about OSMO Shield...no instructions at all!! That's why I'm on here, I didn't even know how to charge this thing!!!!

[@peterkenworthy3250]

Bazz inBulgaria mine too!

[@wargamingrecon]

Had mine since early February. Used it at a convention and I love it. The app can be a tad buggy, but the device itself is wonderful.

[@DJISupportGlobal]

For the app's issue, please provide us with more info and we'll try to see if we can help. Let's continue this topic at facebook.com/DJISupport/inbox/

[@animeshnandy5412]

Thanks.. it's really helpful

[@racooninvasion]

Good video, I had it balanced in five minutes! Just be patient, pair it with the app and you'll get it.

[@NaradmuniGyani]

My osmo mobile 2 is not connected with my mobile phone one plus 6 through Bluetooth. What I do help me

[@DJISupportGlobal]

Hello Naradmuni, may we know if you can see the Bluetooth of your Osmo Mobile 2? If no, please help to ensure that there is no other device that had connected the Bluetooth, if there is, please disable the Bluetooth function of the other devices. If you can see the Bluetooth signal from the Osmo Mobile 2, please try to connect the Bluetooth, forget the Bluetooth, shut down the DJI GO app and connect the Bluetooth again. See if this helps.

[@Scott_Mericle]

Thanks for making this video. Got it up and running perfectly!

[@DJISupportGlobal]

Hi Scott, enjoy.

[@mohamedsaidabdelwahab]

Does the charging port of the mobile support the charging of other devices, such as an external mic, for example, Zoom H1N?

[@harmzuay]

Jesus, the setup for this thing is rigoddamndiculous.

[@DJISupportGlobal]

awtobot, we are sorry to read on your trouble. Could you please tell us more details about your issue? We're keen to help.

[@itskelvinn]

It’s incredibly simple. I don’t know what you’re on

[@itskelvinn]

It’s incredibly simple. I don’t know what you’re on

[@karentaylorsmells]

awtobot agree with you dude I’ve had this in its box the past year and in lock down decided to pull it out and try again have been playing with it for a while now today trying again

[@Texasbluestunes]

Only for teenage/ Gen Z candyasses that expect everything in an instant.

[@gianna7489]

My instructions were in korean! This really helps

[@EstradaFamilyAdventures]

just got mine last night!

[@arcynz]

Thanks, this was much easier to follow than the manual

[@bazzinbulgaria4826]

You got a manual?....I got nothing with mine. :(

[@arcynz]

Bazz inBulgaria yeah paper manual, pretty terrible to try figure out... this video was much better

[@nomde1984]

I really do not know how to set my osmo 2. It is better to have this video than understanding the manual. Thank you.

[@JayLanguages]

I just bought it recently and the gray foam part must of fell off , the gray foam that touches the bottom of the phone when it’s on the Osmo , is that a problem ? If so how do I fix it ?

[@DJISupportGlobal]

Hi Jay, may we have a picture of your Osmo Mobile 2? Please circle the place that the foam should be at in the picture, we'd love to check further, thank you.

[@davidraldridge5006]

Thanks 🎉

[@hansiie.]

everyone having a problem charging. you need a 2amp charging brick, I tried to use my laptop and my apple charging brick and it didn't work. this wouldn't be a problem if dji included a power brick but i hope it helps all of you

[@BigTweez9]

Thanks

[@DJISupportGlobal]

You're most welcome. Feel free to reach out at any time for any inquiries you might have. We're always here to help.

[@leemurphy4294]

just got mine and its a pretty decent bit of kit, cant seem to get the lock mode on though? any tips??

[@DJISupportGlobal]

Hi Lee, you can tap the power/mode button once to enable Lock Mode, you can refer to this tutorial kzbin.info/www/bejne/jqqwmJyJecx3arc&list=PL8-vxWY64sBMZDtQRUB3dO-0frwE_QQIC&index=5

[@RETTORIDER]

I would like to know if it is possible to edit a hyperlapse video with my iphone 7 plus?

[@davidryan6739]

Yes. You can edit with the native iPhone iMovie app, but I've been found that the Splice app (by GoPro) is the most intuitive and fast in the touchscreen format.

[@bradical6019]

Is DJI go only available on iPhones ? Can't see it in the store for apps.

[@DJISupportGlobal]

We apologize for the inconvenience. Because the compatibility strategy between the DJI App and Google Play Store is changing, you currently cannot download and update using Google Play. Thank you for your understanding. Do not be concerned. To ensure your usage, we have launched a DJI official download channel. You can visit the DJI official website to download and install the latest app and obtain complete updates on the app. Please refer to the path below: DJI's Official Website> Support> Download Center> DJI GO

[@rasheedam9137]

hi i wanna ask why does my dji osmo mobile 2 cant save my hyperlapse, timelapse, motion timelapse that i made please answer

[@duchaka]

My dji osm video not runing audio what can I do right now ?

[@aldenhuang2267]

Thanks, My dji osmo mobile 2 works perfectly

[@DJISupportGlobal]

Hello Alden, thank you for your support. Hope you enjoy your filming. ❤

[@dancersmind2936]

Is it possible to record oneself in portrait mode via active tracking?

[@DJISupportGlobal]

Yes, that is possible.

[@toddstowe8494]

Any idea what to do if you can see part of the Mobile 2 in your shot? I use a Samsung Galaxy S9 and I can see part of the rotation motor on the right-hand side of my shots. I've tried it with and without the case.

[@DJISupportGlobal]

Hi Todd, could you please provide us with a picture of the Osmo Mobile 2 with the mobile device attached and a sample video of this case? We'd help to check further first. You can send the info to m.me/DJISupport or [e-mail]. Thank you.

[@Fernando.Vivanco]

Video is good but like someone mentioned, can't use the iPhone XS vertically without capturing the sway! Is there a fix for this?

[@DJISupportGlobal]

Hi, ColoredFusion, just to verify, have you tighten the holder lock knob? Please balance the gimbal properly and start the gimbal. If the issue persists, please kindly provide us with an operating video for further confirmation. You can also keep us updated at m.me/DJISupport, thank you.

[@barbaracleland4752]

What if you want to use a wide-angle lens on the phone? Looks like it won't balance at all in that case. Please advise.

[@DJISupportGlobal]

Hi Barbara, you may try to balance it by adjusting the arm, however, large, heavy lenses are not recommended, it may affect the balance of the gimbal. Thank you for your attention.

[@pukeelizabete]

Do u need to turn it on wile u are doing it??

[@nicolasmauwa6719]

Hi I want to make a music video with my DJI OSMO 2....but i would like to know how can i edit it???? Can i edit it on the dji Osmo or you recommend something else

[@DJISupportGlobal]

Hi Nicolas, you can edit the videos in DJI GO app, start the DJI GO app, click the editor to make a music video. Any further help needed in, please feel free to contact us at this link: www.dji.com/support. Thanks.

[@jhunjmaidani]

Service center is it in India yes or no ? When yes then where it is

[@DJISupportGlobal]

We have one recommended Service Center in India which is trained by DJI and have the capability to repair DJI products. Please check more details here: www.dji.com/uk/service/repair/centers

[@fstrgray82]

I do real estate videos, and tried using this with an iPhone 7 with a Moment wide-angle lens. It held up okay, but after about 30 seconds, it doesn't stay level (trying to shoot in Landscape mode). I tried to calibrate the motor, but it stays at "0% Calibrating". Any advice?

[@DJISupportGlobal]

Hi there, may we know the weight of the lens? If it is too heavy, we may not suggest as it affects the balance. In your case, please try to balance without the lens and do the calibration again. If the issue persists, please kindly provide us with a video for further confirmation. You can send the video to m.me/DJISupport, thank you.

[@bazzinbulgaria4826]

So far, the only positive comment I can make is this...for those among us who want to use the gimbal with a GoPro...the wall charger (GoPro) works fine to charge the gimbal...slow, but fine and safe. Very few of my other comments are this positive, but take my word, this hint works.

[@trent.pollard]

Is DJI ever going to have counterweights included for people with large phones? Or for people that use phone attachments like the Moment Lenses? Seems like they should...

[@DJISupportGlobal]

Sorry that we do not have any news about the counterweight for Osmo Mobile 2, please try to use the mobile device that is in our compatible list to ensure the gimbal performance. Thank you.

[@rollercoastervidspovsandof8833]

I want this for Christmas

[@acsasousa8639]

No aplicativo dele tem a função de fazer live pelo o mais toda vez que eu tento entrar ele da erro , alguém me ajude por favor

[@hafizabdul9320]

Hi! Is this product works well with mid range hp such as Huawei Nova 2i?

[@DJISupportGlobal]

Hello Mo, HUAWEI Nova 2 is on the support list of the Osmo Mobile 2, for Huawei Nova 2i, we may suggest that you can try to find a local dealer store (www.dji.com/where-to-buy/retail-stores?site=brandsite&from=footer) to test and confirm. Thank you.

[@StefanGenov7]

Can someone help please I can't Live stream on KZbin The message i get is: Sign is Failed ?

[@iamgusty9907]

Is the iPhone 12 Pro Max to heavy for ir? I’ve been having trouble pairing it

[@DJISupportGlobal]

Hi there, we are sorry to hear about the difficulties that you encountered. Please contact our support team via www.dji.com/support and provide us with more details, we'll check and do our best to help. Thanks.

[@samsdad638]

SO TRUE

[@steveohim]

Seeing as I'm not getting any replies from support I'll ask here. When when shooting with my galaxy s9 is the gimbal in view on the right hand side?

[@DJISupportGlobal]

Hi Steve, just to verify, when shooting with Samsung Galaxy S9, the gimbal also shows up on the right side of the frame, right? In this case, you may try to put the device to the left a little bit while balancing the gimbal, or try to tilt the gimbal upwards if it is convenient. Please kindly let us know if we misunderstood the case. Thank you.

[@Blaydrnnnr]

Started off shaky on set up, couldnt get my S9+ to level out like they say, but it was close, but when powered on and activated, I got it working. Although, I had to slide the phone holder until it JUST barely misses the gimbal's main arm, to get close to level. Havent tried this yet with my moment lenses. I got a bad feeling.....LOL

[@DJISupportGlobal]

Hi Blaydrnnnr, should you have any assistance on using the Osmo Mobile 2, please feel free to let us know. For the external lenses, please kindly note that the external lenses may affect the balance of the gimbal. Large, heavy lenses are not recommended. Thank you for your attention.

[@blessingbungu6707]

can i use it with a huawei p30 lite?

[@bluebrickcreations1416]

I still cant balance it must it be turned on so that it can actually balance well? Mine came with its battery flat so i was trying it out while charging with it off

[@DJISupportGlobal]

Hi there, please balance the gimbal when it is power off. Please refer to the tutorial from 0:30. Thank you.

[@MasteringHow-To]

Will my pc be able to charge this ?

[@DJISupportGlobal]

Hi there, the power voltage shall be 5V while the current shall be less than 2A, it will be ok.

[@israelben6179]

Hi DJI Support, I have a question: to register a DJI account you asking me to enter mainland China telephone number. I'm from Israel so I can't get verification code. What should I do?

[@DJISupportGlobal]

Hi Ben, please try to clean the app cache, then reinstall the app(latest version). Enable your dji go app's location read permission from your phone setting and connect your phone/tab in a good internet and GPS place and try again, see if this helps.

[@lwmxyooj26channel63]

good 👍👍👍👍👍💯🙏🙏🙏🙏🙏🙏🙏💯💯💯💯

[@familymantul5524]

Why app Dji go can't work to use for dji osme 2 mobile please help us

[@jhakehoomedia7107]

When does it going to be release?

[@DJISupportGlobal]

Hi, guys. Thanks for your attention. It will be released in next month. Please wait patiently.

[@JayManCan]

I think I need to get one.

[@mykeekym]

Why my OM2 is not recording a motion timelapse and tracked timelapse. It is not saving to my phone. Any quick fix? It worked for a while then after it stoped already. Using an android phone.

[@DJISupportGlobal]

Hi, may we have a video of your case for further checking? Besides, please help to ensure that there are enough space on your mobile device while recording.

[@mykeekym]

@@DJISupportGlobal Hi what video should you want to see? I can't produce any video out from my hyperlapse or motion timelapse. Sometimes its inconsistent, it records in one go then sometimes it is not. I still have enough memory in my phone though and i have an sd card to so memory shouldnt be an issue. What to.do?

[@paddynoble]

What a whole lot of rigmarole just to take photos and filming

[@akbarkhanlive7710]

*Hi Dji* I think you will reply Honestly *Why you are not opening any service centre in India, Especially in Bengaluru, And Other Big City.*

[@DJISupportGlobal]

Hi Akbra, there are some recommended service centers in India, you may refer to this link: www.dji.com/service/repair/centers

[@kevinr6236]

This is nuts. What is the proper app in the google play store?

[@kevinr6236]

OK. Its just a poorly designed app. Swipe left or right to find th eosmo screen, then you will see the activate button. By default it show one of the drone activations

[@Twenty3Rides]

When will it be available in india

[@DJISupportGlobal]

For this question, I would recommend you contact the local dealers. Here is a link for your reference. www.dji.com/where-to-buy?site=brandsite&from=footer

[@tanyasinha]

It is available on amazon.in but has triple the price compared to USA

[@ahmadsheikh4781]

Can I mount canon powershot g7x?

[@DJISupportGlobal]

Please enter our website and check the specs of width of compatible phones, it supports width range from 58.6 to 85 mm. Thanks for your support. Here is the link: www.dji.com/osmo-mobile-2/info#specs.

[@nareshl2241]

Does it support for vivo v9 screen size 6.3 inches

[@DJISupportGlobal]

Thanks for your interest, the Osmo Mobile 2 supports smartphones 58.6-84.8 mm wide and up to 8.4 mm thick, but we are not sure if all the features are available, you can try to find a local retail store www.dji.com/where-to-buy/retail-stores?site=brandsite&from=footer to have a test before purchasing Osmo Mobile 2, thank you.

[@tonytajine]

What app do we use to operate this now? Google play store has nothing that works.

[@DJISupportGlobal]

Hello, there. Thanks for your response. You may download the application using this link: www.dji.com/downloads/djiapp/dji-go-3 Thank you for your support.

[@kavitadahale680]

I have xiaomi 3s prime smartphone does dji osmo mobile 2 support and compatible with this smartphone plz reply i am waiting for answer. Thank you

[@DJISupportGlobal]

Hi there, basically, the Osmo Mobile 2 supports smartphones 58.6-84.8 mm wide and up to 8.4 mm thick. Redmi 3s prime is not on the support list of DJI GO app, but that doesn't mean the Osmo Mobile 2 can't be compatible with it, you can try to find a local store and test it there. You can find a dealer store at www.dji.com/where-to-buy/retail-stores?site=brandsite&from=footer. Thank you.

[@arnaldoperez4280]

Can yo used a Samsung Galaxy S9 plus in this device ?

[@DJISupportGlobal]

Hi there, Samsung Galaxy S9+ is the suggested device, it is compatible with the Osmo Mobile 2, no worries. You can also check more info at www.dji.com/osmo-mobile-2/info#downloads, thanks.

[@mazzasp]

Hi, can I use iphone with case?

[@DJISupportGlobal]

Hi Canal, it is not suggested mounting the mobile device with the case on it. But you can try and balance gimbal, if it can be balanced normally, it is okay. Thanks for your attention.

[@bataradharma3994]

It’s still unavailable on apple store in Fort Worth, TX. When will it ready?

[@RonBakerDallas]

Order online from Apple as the Knox/Henderson store did not have any either and I got it in two days.

[@bataradharma3994]

Ron Baker so you ordered online via apple store and got it in 2 days?

[@RonBakerDallas]

Batara Dharma correct sir

[@subhanmughal1468]

I wish i had one

[@evioghenetehila8641]

Does it work with iPhone 13plus, mine is not working with my iPhone 14 pro max

[@DJISupportGlobal]

Hi there! Thank you for reaching out. Could you confirm any error messages or provide us with more details about the issue? The iPhone 14 Pro Max is compatible with the DJI Mimo application for the DJI Osmo Mobile 2. Please try to re-install the application via www.dji.com/global/downloads/products/osmo-mobile-2 and check the list of supported mobile devices as well. many thanks!

[@hawamoving9825]

Hi sir please why I can't level on vertical ??

[@linusfotograf]

This is why I will get the Osmo Pocket. Imagine having to do this every time you wanna shoot something during travelling.

[@NextSLDNX]

Once its adjusted the first time you only have to slap your phone on it and turn it on. I really enjoy mine.

[@Tim_Stephens]

I am frustrated with the set up of this. I wonder if it's because I have an iPhone X Max. Is this too big a phone to balance on this product? It seems impossible at this point.

[@DJISupportGlobal]

We are sorry for the inconvenient, iPhone XS Max is on the supported list. May we know the axis that you are not able to balance? Could you please provide us with an operating video for further confirmation? We look forward to your reply. You can also keep us updated at m.me/DJISupport, thank you.

[@SujitGaikwadFilmsProduction]

Hello sir when one time gimbal charged then how many times work it reply me plzz

[@DJISupportGlobal]

Hi there, the operating time is 15 hours, under ideal conditions with the gimbal fully balanced. Hope this provides you with some info.

[@SujitGaikwadFilmsProduction]

Dji store provide gimbal at India?

[@DJISupportGlobal]

@@SujitGaikwadFilmsProduction Please kindly contact the local dealer for the further info, you may check the dealer at www.dji.com/where-to-buy/retail-stores?site=brandsite&from=footer. Thank you for your interest.

[@toofannehry007]

I brought it today, its been 8 hours i am charging and white lights still blinking, as you guys said they should stop blinking when fully charged, so do u think this is a bad piece i got.

[@DJISupportGlobal]

Hi there, for charging the Osmo Action, please make sure that you are using the cable that comes with the Osmo Mobile 2 to charge. And the maximum charging current is 2A. You may try another charger if it keeps blinking white. See if this helps.

[@toofannehry007]

@@DJISupportGlobal hi, thanks.. Is it ok if i use my apple charger, its 1A

[@DJISupportGlobal]

@@toofannehry007 Thank you for the update, it is good to know that you had worked it out. Enjoy!

[@antoinefaure8132]

i just purchased the dji osmo mobile 2 and trying to download app from play store but the app it's giving me seems to be just for drones.. which is the correct app?

[@DJISupportGlobal]

Hi Antoine, DJI GO is the app for DJI Osmo Mobile 2. Please ensure that the Bluetooth is connected, and try to swipe the drone icon from right to left and find the Osmo series. Please let us know if the issue persists.

[@kplaytv5001]

I need Osmo mobile 2 app but no more in playstore please help

[@perempuankei6255]

I Just used it for three months but it doesn't work anymore cause the LED color is yellow and it moves by itself. How to fix it? Thanks

[@DJISupportGlobal]

Sorry to hear that, please make sure the gimbal has been balanced properly when powering on, and then try the gimbal calibration, if the issue persists, please contact our support team www.dji.com/support to start a ticket and send in for further evaluation.

[@alexjala7706]

Send me the link for download the app i try to search the app but not found

[@DJISupportGlobal]

Hi there. Thank you for the inquiry. You may download DJI Mimo app via this link here : www.dji.com/downloads/djiapp/dji-mimo. I hope this answers your inquiry. Thank you and have a great day !

[@JoseHernandezOlivares]

Greetings! Thanks for the video. I need your help. Could you please point me in the right direction? I just got my Osmo 2 this afternoon. The battery is now fully charged but it doesn't seem to turn on. I press and hold the power button for around 1 to 2 seconds. The green LED light continues to blink and then it becomes solid but there is sound or activity at all. With the four lights (3 whites and 1 green) solidly lit, I can freely move the gimbal on the three axes with no resistance at all. This indicates to me that it is NOT really turned on. Questions: Am I missing a step in the process? Do I have to activate the gimbal through the app first before it works?

[@DJISupportGlobal]

Hi Jose, that is right, when the Osmo Mobile 2 was turned on, please enter DJI Go APP to activate the device first, please refer to the tutorial video above from 2:00, thanks.

[@JoseHernandezOlivares]

Good morning! Thanks so much for your response. I did what you said and it worked! However, something doesn't seem right. The active tracking feature is very intermittent and does not maintain lock. I've drawn squares on objects and also on my face, and it acts the same in both cases. Even without moving the gimbal upon drawing the square on a target, the square goes from red to green back and forth. Even when it remains in green for a few seconds, the gimbal continues to drift and goes off screen, all the while skipping back and forth making jerky moves. I was wondering if it is because I am indoors and doesn't suppose to work indoors where the lighting is perhaps not optimal ??? When I try to track my face, I have it at an arm's length. Am I too close? I've also noticed that the gimbal icon on the upper left side of the screen flashes continuously between the gimbal icon and a square. I haven tried it outside to see if it behaves differently. Please advise....

[@DJISupportGlobal]

Jose, may I know which mobile device you are using? Did you disable the Portrait Orientation Lock in your mobile phone? Please try the rear lens to see if the Active Track can be used normally, if not, please share us with a short video for further support, thank you.

[@JoseHernandezOlivares]

My apologies, I intended to include that information on my previous post. I am using a Samsung 8+. It is set to "auto rotate" and I will try to make a short video to illustrate its performance. Thanks!

[@DJISupportGlobal]

@@JoseHernandezOlivares You are welcome, we'll be here waiting for your update, thank you!

[@AurozR]

Soooo today I learned that there is a "DJI GO" and a "DJI GO 4" app. As I already have a Mavic Air, a DJI drone, I thought the DJI GO 4 I'm using to control the drone was the right app to control all the DJI devices, and I struggled for an hour before realising that I needed an other one. It's confusing! So, if people here wonder why the app won't connect ... that's likely because you already have a drone and it's the wrong app :p

[@DJISupportGlobal]

Yes, for Osmo series, we use DJI GO app; For the drones after Phantom 4, we use the DJI GO4 app.

[@QLFProductions]

Thank you. I've been sitting here trying to figure out why the DJI Go 4 app does not recognize the osmo 2. Upsetting that DJI does not explain this smh.

[@Dennis-ew1xs]

QLF Productions wooord!

[@bazzinbulgaria4826]

This thing seems to be a tricky piece of kit. I was given one as a gift about a month ago and have just now had the chance to give it a try. The first thing I noticed is this Facebook stuff...I would never entertain the idea of using FB and no one I know does, so I have to bumble through by myself. This is where videos like this can be helpful (sometimes). I unboxed it today, hooked it up to a suitable charger (I think) and it is sitting in front of me with the green light (on the right) showing steady and the first white light is flashing...is this normal? God help me if, or when, I get to the setup section...have I just been given an expensive, grey selfie stick?

[@pundadah]

How do I charge my Gimble? I don’t have charger. One end goes to Osmo and the other end?

[@DJISupportGlobal]

Hello, you need to use a USB adapter (not included in the box) to connect with the charing cable and the Osmo Mobile 2, you can find more information on the users manual: dl.djicdn.com/downloads/Osmo+Mobile[phone]/Osmo_Mobile_2_User_Manual_EN.pdf

[@breadwater71]

why it does require acces to phone? it is going to do calls?

[@DJISupportGlobal]

Hi Ricardo, may we know the details of your question? The access to the phone's internet is to activate the Osmo Mobile. Once the unit is activated, you can disable the internet service and so. Please let us know if we misunderstood your point, thank you.

[@DCJNewsMedia]

How does it change the phone ?? How long will it run with gimal and phone ?? 45 minutes to 8 hours ?? Thanks for sharing the details of the gimal Have a great day

[@DJISupportGlobal]

Hello Daymond, to change the phone, you can remove the mobile device and balance the other device to it, when changing the mobile device, please make sure that the Bluetooth of the original device has been disabled, then you can connect the Bluetooth with the other device. For the operating time of the gimbal, it can last 15 hrs under ideal conditions with the gimbal fully balanced. More details about it, you can refer to www.dji.com/osmo-mobile-2/info#specs. Thank you.

[@DCJNewsMedia]

@@DJISupportGlobal thanks

[@DJISupportGlobal]

@@DCJNewsMedia You're welcome, should you have any further questions, please feel free to contact us at any time, we're glad to help. You can also contact us via Facebook Messenger: bit.ly/2pm7tfV

[@Tony-rz4ks]

this was nightmare trying to level a note 8. i could never get it balanced :( i just got this today but very annoying that I had to spend 30 minutes tying to balance but could not get it to balanced.

[@DJISupportGlobal]

Hi Tony, we're sorry for the troubles. Just to verify, do you balance the mobile with the mobile cover? If yes, you may remove it and check again. If the issue remains, please contact us here for further assistance: m.me/DJISupport thank you!

[@astra7324]

Why was this in the This Week @NASA playlist?

[@JorgeRivas503]

Pero manualmente no se puede mover

[@Aroundbangla]

Who is see the video in2024🎉

[@pablopopel8693]

Hello, i lost my DJI cable. can I use a different cable to charge DJI Osmo Mobile 2 ?

[@DJISupportGlobal]

Thank you for your inquiry. You may give it a try, however, it is recommended to use a standard USB cable that comes in the box to charge the DJI Osmo Mobile 2. You may kindly visit this link: www.dji.com/support to our corresponding team for further assistance on the concern. Thank you.

[@teamblk1268]

Where tl download the app

[@DJISupportGlobal]

Hi, there. Thank you for your notice and inquiry. Please be advised that you may download the DJI Go App for your DJI Osmo Mobile 2 through this link: www.dji.com/downloads/djiapp/dji-go-3 Should you have further questions or concerns, please feel free to reach out.

[@selectedItemsblog]

how can i balance the iphone se? Can I use the dji mobile 2 with the iPhone SE?

[@DJISupportGlobal]

Hi, please check the compatible mobile device list for the Osmo mobile 2: www.dji.com/osmo-mobile-2/info#downloads, the iPhone SE is on the list. You can adjust the adjustable arms left or right to balance the mobile device, please refer to the tutorial video above. If there is any further issue, please feel free to contact us at www.dji.com/support.

[@selectedItemsblog]

Thanks for the fast answer. The problem is the adjustable arms right now on the left position. But the gimbal is not balanced.

[@DJISupportGlobal]

Could you please provide us with a video of this case for a further checking? Please keep us updated at facebook.com/DJISupport/inbox/

[@andrewmendoza1709]

I'm being trying to install the app but it won't open cuz it has a bug. Can you guys plz fix that. Also I have a Samsung galaxy note20 ultra.

[@DJISupportGlobal]

Hello, there. Please update the firmware version, if it still have the problem, you can contact our support via this link: www.dji.com/support/repair

[@alechef69]

The correct Android App is the one called "dji go-for product before p4"?? Thanks

[@DJISupportGlobal]

Hi Ale, that should be correct, the latest APP version for Osmo Mobile 2 should be V3.1.46.

[@alechef69]

146mb? Is it correct so big? Thanks

[@DJISupportGlobal]

@@alechef69 You're welcome, Ale. Should you have any further questions, please feel free to contact us at any time, you can also contact us at www.dji.com/support, we're glad to help.

[@Fun_Tv528]

Now DJI go app is not supporting .. how to use gimbal now ?

[@DJISupportGlobal]

Hello, there. Sorry for your inconvenience. Would you please try to download the latest version from our website. Here is the link: www.dji.com/downloads/djiapp/dji-go-3

[@XxXxepicnesssXxXx]

Should I not use a case with the Omso? Will it not balance correctly

[@DJISupportGlobal]

Are you referring to the phone case? It is not recommended to use a phone case with the OSMO.

[@AtortAerials]

One would think DJI would have talked about that if actually thorough but nope...weakest tutorial ever!

[@karentaylorsmells]

Good question they should have mentioned this

[@davidryan6739]

Yes and no. A case won't affect the balance as you're manually setting up the phone balance by adjusting the two axis arms. Whatever you put in the Osmo, you can adjust to balance. For example there are after-market GoPro adapters that let you connect a GoPro unit to the Osmo. As for why DJI do not "recommend" a case? Who knows. Personally I take my iPhone 6S out of its case when I use the Osmo to help secure it more firmly.

[@Matt-bg5wg]

i would think they dont recommend it because if the case makes the whole unit heavier itll put more stress on the motors trying to correct it.

[@Chris-gt3rs]

What’s annoying is i was half way through setup and app crashed after i reopened it it just went to the homepage so no idea if i missed any settings, then when i went on camera for the first time i was following the onscreen tutorial and it said ‘press the ‘M’ and move the joystick’ i presses it and the unit turned off... i then turn it back on and the tutorial is now gone... sigh. Also if i hold it vertically and move my wrist side to side with medium speed it kid of makes a noise like it’s being forced to hard, is this normal? all the videos iv seen people shake them like crazy, i didn’t feel like i was moving it that fast tbh...

[@sfmman2000]

I found there's an option in the app settings to reset the tutorial.

[@JoseHernandezOlivares]

I've been wondering the same, mine makes this noise as well as if it is being forced. It also moves jerkily when trying to use the active track; it doesn't keep lock. I am currently working with DJI Support for a resolution.

[@chowdie01]

Is this compatible with huawei p20?

[@DJISupportGlobal]

Hi there, the Osmo Mobile 2 supports smartphones 58.6-84.8 mm wide and up to 8.4 mm thick. This covers most phones currently available, from the iPhone SE to the iPhone 8 Plus and Android phones of similar size. Please note that actual compatibility might be affected by accessories attached to your phone. Certain form factors including side button layout should also be considered. You may try to find a local dealer store (www.dji.com/where-to-buy/retail-stores?site=brandsite&from=footer) and have a test. Thank you for your interest in our product.

[@abdulrahmanwym4488]

I balance it but it doesn't work .... I e-mail the support and they didn't answered me back ???

[@DJISupportGlobal]

Sorry about the troubles. May we have a short video of your operation? As for the email, could you tell us your ticket number? We'd like to check the exact status and help you out.

[@ratacitzona7652]

First you supposed to show how you plug the charger, in the USB port of a PC did not charge at all in 4 hrs. Second, you suppose to say that it cannot be balanced without the software installed. It is impossible to balance an Samsung Galaxy S9 Plus. I hope after it gets charged I will be able to balance it and use it.The manual has 100 pages but only 9 are in English. It doesn't say which type of adapter we have to attach, how many Volts ? So cheap company did not include an adapter. I wait until it gets charged and if I will not be impressed with functionality I will definitely return it. So far is not good at all. You don't make clear specification in the video regarding the application. Basically the video is almost useless when it could be very good and useful with just little effort or maybe honesty.

[@DJISupportGlobal]

Ratacit, sorry for the unpleasant experience with Osmo Mobile 2, the power voltage of the charger shall be 5V and the current shall be less than 2A. Please try another charger, the gimbal will not stabilize itself without activation, please charge the device first and then activate, here is the user Manuel for you and it is only English version: dl.djicdn.com/downloads/Osmo+Mobile[phone]/Osmo_Mobile_2_User_Manual_EN.pdf

[@janmabaquiao2708]

why doesnt it have 1080p 60fps on the s9. in just indicates 1080p. unlike my iphone 6?

[@DJISupportGlobal]

Hi Jan, sorry to tell that Android device doesn't have 1080P 60fps. Thank you for your attention.

[@janmabaquiao2708]

@@DJISupportGlobal 😢

[@mansory6833]

كم يجب شحنها

[@DJISupportGlobal]

Hi Ahmed, may we know if you need to know the price of the Osmo Mobile 2? If so, please kindly contact the local dealer for further information, you can find the dealer at www.dji.com/where-to-buy/retail-stores?site=brandsite&from=footer. Thank you.

[@GibsonsGolfer]

I can't seem to get this to balance with my iPhone X ... so far, not very happy

[@DJISupportGlobal]

Hi Bob, we are sorry for your trouble, may we know the detailed issue when you tried to balance the gimbal? If it is convenient, please provide us with an operating video, we'd like to help. You can also keep us updated at m.me/DJISupport.

[@woodenmusichouse1974]

Is it compatible with Motorola G6 Indian Version, Soc 450, 4gb RAM?????

[@DJISupportGlobal]

The Osmo Mobile 2 supports smartphones 58.6-84.8 mm wide and up to 8.4 mm thick. But the compatibility cannot be fully ensured, it is recommended to have a test at the local retail store: www.dji.com/where-to-buy/retail-stores?site=brandsite&from=footer