How to Put A Customer on Hold - Sample Spiels and Tips

ABOUT THE VIDEO: Following the proper hold procedure is essential when taking calls. A lot of customers don't like to be placed on hold, but there are really times when a hold is necessary. In this video, I talk about when to put your customer on hold plus sample spiels and tips.
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[@ReaNinja]

RELATED VIDEO: kzbin.info/www/bejne/a5jPXp6Peq6sasU - It's about warm and cold transfers + hold procedure. Questions? Comment below.

[@abegailtariao6036]

Ate Rea do you have any tips for retail account?

[@runelrellen3461]

This is perfectly right. It's very important to let our customers undertand the rationale as to why we need more time. I think we must be transparent and honest to our customer as to what we're doing in our end and should be there's a human interventions between you and the customer. For example; I appreciate your patience. Please allow within 2-3 minutes to complete the request for you. This is very simple and if you need more time. You can say like this ; Thank you for waiting. I understand your time is important however I may need another 2-3 minutes to fully process the request.If you'd honestly stay connected, rest assured we can get this done to the soonest time.

[@ReaNinja]

Thank you Runel! I agree with you. I love your spiel. ✅✅✅ Thanks so much for sharing. ♡

[@runelrellen3461]

@@ReaNinja Anytime! You're most welcome. Thank you 💟👑

[@benpasador5216]

And that is correct! During the course of my training the trainers are always emphasizing to use positive phraseology instead of using "i will transfer you" use i'll connect you" coz using the word transfer is like abandoning the customer on the line!

[@ReaNinja]

True! Transfer is a trigger word. 😉 Thanks Kenneth!

[@benpasador5216]

@@ReaNinjaand one more important thing "words of comfort" always assure the customer that agents are trained to solve every concern that customers will bring to the table...

[@ReaNinja]

@@benpasador5216 Agree with that. Customers are humans and need to be reassured. ✅

[@kennethgomez7510]

THIS VID IS VERY HELPFUL THANK YOUUUUU❤️

[@douglas6388]

Thank you so much for doing your best to help us I am from El Salvador your Chanel has been a so useful tool 😊

[@reginsantos1017]

you really help me a lot. since i am starting to work to a callcenter

[@aswinisathyanarayanan3291]

Thats really helpful.

[@veliveve]

I like your video and the music is very relaxing, perfect to learn, Thank you.

[@ReaNinja]

Glad you enjoyed it! :)

[@hannahz2136]

I didn`t get tip 5. Could somebody explaine me ?

[@davigailnavales1529]

Thank youuuuuuu

[@royalmonkey3228]

Tenured agents be like "Mr. Smith, blah blah blah.. can i hold you on the line?" (Grammar) "Uhmm.. yeah? sure.." Agent: ...zzzzzzzzzZZZZZZ AFTER 15 MINUTES LATER Thank you for patiently waiting blah blah blah blah LoL

[@christianchavez605]

Hello Rhea, can i have some tips on how to practice an effective listening cos i’m having struggle to understand cx everytime they tell me their concerns. By the way im on my 2nd week of my production training and I’m always tend to receive a NO response from my CX’s.😢

[@ReaNinja]

Hey christian! You can check out this video kzbin.info/www/bejne/oWjMdYZsq9imkNk Good luck! 🙂

[@artwiler4140]

How to response after you put them on hold?

[@enriquemonterovalenzuela8137]

i wold like ask you what is more easy tecnical support or sales

[@ReaNinja]

I'd go for tech support any day but that's a personal preference. 😊

[@angeloemmanuelmariano3745]

What to do if customer is calling on behalf of someone else

[@ravirajsolapure3355]

Done

[@deborahgonzalez41]

Wow you help me a lot thank you!!!!

[@vrushalikothawade1886]

Rhea i am a beginner I m following your tips right now to maintain quality just tell me ...how to sound more confident..and even i fumble while talking

[@hannahjaneople235]

Miss rea can you please help me,i already have knowledge but i dont know how to position my word

[@ReaNinja]

Hi Hannah! What do you mean "position your word?" 🙂

[@hannahjaneople235]

@@ReaNinja its like words positioning...

[@ReaNinja]

I have a video about positive scripting kzbin.info/www/bejne/qpmQiqOoaN-Yeq8 hope it will help.

[@hannahjaneople235]

@@ReaNinja thank you miss rea...Godbless u po

[@junepolrobiano1171]

Hi Ms. Rea, financial account call example sana ..thank you hahahaha

[@victorlopez3751]

What the right phrase? Place the customer on hold or put on hold?

[@chariesestrella9588]

Hi pooo. I'm a subscriber po of you Thankyou for your videos, it really helpful po. My training will start on thursday, my account is technical support but I don't have any knowledge about trouble shooting or anything about technical. Tips po on what to do. Thankyouuu

[@ReaNinja]

Thank you for subscribing and watching. For tech support beginners, here's a video kzbin.info/www/bejne/sKu2g6WHd7CnftU 😊

[@kyalvidigi1398]

When you need to go the restroom.

[@markuchiha7737]

the tool shutdown. boom term na

[@damseldency]

Miss Rea please I need more scripts and ideas about healthcare..been new to this industry and kinda hard for me to handle calls most of the time. Thank you 😘😅

[@ReaNinja]

I'll try to make more but not yet sure when. Huhu 🙂

[@damseldency]

Thank you! I can wait here till you posted a new one 😅😊 I've been a silent subscriber here for months. 😉

[@johnmarkpilares9817]

let me put you on hold sir agent run on the cr

[@lodeehallig8124]

Mas marami paliwanag kesa sa sample ng spiel kakabweset

[@ReaNinja]

Gusto nyo po walang paliwanag? 🤣

[@lifeisawesome9040]

Is it putting the customer on hold or putting the call on hold?