Call Center Nesting Tips and Best Practices

ABOUT THE VIDEO: Nesting or transition in a call center is the phase right after the classroom training. You will start taking calls with a lot of coaching and feedback and this is where you will learn to start applying what you've learned in the classroom.
In this video, I share some of my tips and best practices on how to survive nesting. Good luck!
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[@ReaNinja]

⭐️ Ready to take calls? 😊

[@KnowURGadget]

Nooooo

[@ReaNinja]

@@KnowURGadget Just do it (Nike) 😊

[@antoniosolomonjr.lpt.mried1373]

YES

[@ReaNinja]

@@markuchiha7737 Trainer. 🙂

[@w.w.n.lyrics4074]

Afraid :-/

[@arizonabrandy]

Almost a year ago i was really nervous because its my 1st bpo expi thats why i watched this video,and now i got promoted to an SME 😭 Thank you again Rea

[@marjorieventura1273]

wow! any tips in passing nesting, please.

[@emmanuelmatheka2520]

Wooow congratulations

[@melshanewl9294]

sana all

[@mjroda929]

After the interview.. Now I'm here again xD. Learning what to do in training time xD

[@christabellerico5959]

Same here.

[@TWENTY-kl4ge]

I'm currently at nesting situation now and yes I can do it in Jesus name 🙏🏽

[@marjorieventura1273]

Amen!

[@emmanuelmatheka2520]

I'll be starting my nesting today can't wait to feel the experience and what it entails

[@expertgamer3666]

@@marjorieventura1273 how it was your experience tell me

[@angelinapena1637]

Hi Ms. Rea! Just wanted to thank you for posting videos about diff. call center tips and guide, I've binge watch your videos before I applied at my first call center job and I was hired! Thank you! Your tips and guide really helped me land that job.

[@ReaNinja]

Wow so happy to hear that. Congrats! ❤😊 Good to know you did your research first. Really helps to prepare. All the best to you in your new journey. 🙂

[@jeffmagnesium6868]

Tomorrow is my first day, kinda nervous, I'm a newbie so, that's pretty normal. This is really a big boost for me. Thank you, Ma'am 🙏

[@pipershiz4195]

Will be starting our nesting today . Good thing i found you 😍 thank you rea 😊 it boost my confidence .

[@angelicasoliman1726]

Thanks a lot for this! I'm on my way to my 2nd day of nesting. I'm a newbie and I really like to progress in BPO industry. Thanks a lot for these useful tips! 💕

[@anajeanalolor6359]

hi have you passed you nesting ?

[@liezlobando3082]

Thank you Ms. Rea, I passed the interview and tonight is my first day of nesting. I feel nervous so I am here again watching your videos 😅

[@sonreburiano3072]

I found myself applying to a BPO company after a year of working in a different sector, your videos helped me a lot especially on the "refresher" videos. Thanks, Rea Ninja! Hope you're doing well! More power to your channel.

[@ReaNinja]

Glad my channel helps. ❤️ All the best!

[@mzruffin786]

I learned a lot so when I start my first nesting I will know exactly what to do. I also made note of all the tips. Again thanks! I am a new subscriber.

[@alvinecastro10]

Thanks for the tip, It's my nesting today and I feel excited because of your tips. :)

[@phosgeneblack4995]

I'm on csr training... Thank God I found this before our nesting. I just started watching your videos and I can say your videos are pretty helpful..😊

[@ReaNinja]

Glad to know that! ❤ Wish you all the best on your nesting. 😊

[@ma.jessicacinco7726]

thank you for these wonderful tips👍

[@joanavillanueva4997]

Thank you for sharing this. I am a newbie and a fresh grad at the same time...

[@alvinprusas1549]

after my Contract signing im here because i want to get tips about the training ☺️ thankyou so much for more information about Call center industry 🥰

[@carlodeguzman4429]

Thank you so much for all the advice tips 🙂

[@bakulaw6290]

really glad i subs. in your channel! very informative! now im confident! thank you!

[@awesomekanuto8489]

Thank you so much for all your tips.. it helps me a lot.. from my initial interview up to my training days.. thank you!

[@arizonabrandy]

Thank you for this, Rea. My first day of nesting will be tonight. Super nervous and anxious because we are on a WFH environment. Wish me luck ❤

[@jovianurbina1311]

We are starting next week monday WFH. 🙏

[@moragademberjhunn.1839]

thank you so much!! this is very helpful for my 1 month training!

[@hola6449]

This is very informative... tommorow is my first day of training... thank you so much for your videos Ms. Rea ... stay to inspire more cc agent aspirant... more power 😇

[@anthonyayao-ayaoyaganon1687]

Its my first time in BPO, I was hired in VXI at&t account. Today were on the nesting phase , I hope and pray that I can surpassed this challenge. Thank you for your tips miss. Godbless you.❤️✊

[@ReaNinja]

All the best Anthony! 🙏

[@eros.1996]

thank you for this miss. this is my first day of nesting. 😊

[@nicolebornemann9004]

Hello! Tomorrow I will start my nesting and I'm so nervous. It's the first time I'm working in the call center industry and your video reminds me that everyone starts at some point. Thank you a lot

[@ReaNinja]

Happy for you ❤🤗

[@jaquelyndejesus8075]

Thank you so much for these helpful tips Ms Rhea, ive been to nervous everytime i think about nesting.. and offcourse if you believe in us that were gonna pass this nesting then we have to believe in ourselves too. Stay safe.. keep posting videos like this. Sucha a great help. More power to you❤️❤️❤️

[@ReaNinja]

Glad it was helpful! You can do it!

[@edgardogarcia2703]

God! I love this girl. thank you so much for all those really important pieces of advise. 😊😍😘

[@ReaNinja]

Thanks for watching, Edgardo! 🙂

[@eraxinamoresytc6959]

Thank u for sharing,.. today is my Nesting,.. i gain self confidence by watching ur video.,.

[@andrewgulla9865]

Hi Rea your vlog has help me alot yo be confident 'coz now from non voice I applied for voice and I considered my self as a newbie in this kind of position. All your advice will help me alot Thank you so much more power. 😊

[@courageous8792]

You're channel is my current favorite ☺ been binge watching your videos ☺

[@ReaNinja]

Thanks so much! To be a favorite is such an honor. ❤🤗

[@mlpogi3250]

Thanks for sharing, today is my first day for nesting. It would be the big help me to boost my conffidence to take calls and learn at the same time.

[@cshardyyamit8014]

Still not in the nesting phase but we are already taking calls, thanks for the tips Ms.Rea as always! 🙏

[@ReaNinja]

Welcome!! 😊 Glad to know you're taking calls na.

[@jesabelaguilar6335]

Hello Ms Rhea,thanks for your video it helps me to lessen my nervous later😁🤣 because its my first day to undergo in nesting wish me good luck and pray for me hehe❤🤗 by the way thanks for all your videos it was really a big help for us, especially for all the newbie like me in this kind of call center journey❤🤗thanks a lot God Bless Ms Rhea.

[@marianlota8576]

Hi Rea, thank you for your videos! It really helps me alot. One thing that i need to overcome is lacking of confidence in speaking using this medium. It's really a nerve cracking when your trainer ask you to do mock call in front of your colleagues! huhu

[@scmm21]

I'm a little bit nervous because my training will start on the first week of January, that's why I'm currently searching as to what I should expect and do once the training started. Hoping that I could survive the training since I am a newbie in the industry and my communication skill is not that excellent. Anyway, thank you for the tips ms.rhea! Merry christmas and Happy New year!

[@cameronconliffe7675]

Thank you so much for the guidelines.......

[@SilversRalzy27]

This video makes me relief a little bit coz of the contents and information. But my goal is to absorb my the company coz im just a seasonal employee so I still need to put extra effort to achieve my goal. ♥️👌 (I've watched almost all of your videos and it helps me a lot thank you so much)

[@julietteestillore9623]

Thanks for this video ninja! I have passed the telco account interview. Now trying to get ideas what to do in the next steps. I also watched your mock call tips. 👍

[@yoyow3468]

Thank you Ms. Rea I'll be taking calls tomorrow and this vid helps me a lot! ❤

[@ReaNinja]

Glad to know! Good luck on your calls. :)

[@baifacunla1669]

This Video is 2 years ago already but it helps me a lot. Tomorrow is our nesting day 1 I hope i will be able to survive to this and this video gives to be more confident to take calls. Thank you Miss Rea.

[@ReaNinja]

Glad to know this is helpful ❤️🤗

[@baifacunla1669]

@@ReaNinja you are such a great educator for a call center genre, as 19 years old i can't imagine my self taking call already. And thankyou so much for that.

[@yammorera7241]

Thank you so much Rea, this is really encouraging since im new in bpo industry..

[@ReaNinja]

Welcome. Thanks for watching Yam! ❤

[@mariafernandamartinez1093]

Today it is my first day of nesting and I am about to pass out😭, greetings from Colombia 🇨🇴, your videos are really helpful ♥️

[@theunknowns5096]

thanks for this! im still a trainee and i feel better after watching your vdeo..i know i can do this!!! ✌️😄

[@immortalfirefly0641]

thanks for the motivation❤honestly i regret applying because i was accepted, our second day tomorrow i'm trying my best, wish me luck!

[@jetski0226]

1 Day in OCP, I'm a newbie also in d industry and we're going to take phone calls later 😂I'm so nervous and anxious 😊 its feels like im being circumcised everytime 😭😂

[@ReaNinja]

LOL 😂 I hope your first day of "circumcision" went well. Good luck and all the best. 😊

[@tropicalgoddess3851]

🤣

[@josephineduran9622]

Brutal😂

[@DeadInsidebutKawaii.]

This comment is gold. Bye.

[@andybiersack4906]

What does OCP stand for?

[@yorokobichan1024]

Hi Rea! You really are a good help. Were going to start our Nesting later. And to be honest I am really nervous and scared because I am a newbie to BPO industry and I admit that I'm little confused within our class training beforehand. After watching this I kinda make my nervousness calm down a littlebit. Thank you so much for the tips..

[@ReaNinja]

Aww im happy this video helped you. Thanks so much for watching Maryjoy. Good luck with your nesting! Go for it gurl. ❤🙂

[@leonarddacaymat6932]

I really admire you ma'am. ❤❤

[@alvarogarcia568]

I've been in Nesting for two days and I have to say that I has been pretty difficult to understand some customers and know how to use the programs in order to fulfil customers's request. I'm trying to survive.

[@ReaNinja]

It's okay. You will learn more as you go along. It's not gonna be easy but it will be easier soon. Good luck. ❤

[@sofiyagasimov5613]

Drako97 aaa hi , i just strat today on a nesting area to taking my first calls , i am so nervous 😟, can you please tell me how you feel after 8 month

[@ashleevlzpayn9925]

I'm going to start tomorrow :''''')

[@didi7680]

I'm scared shitless for tomorrow

[@melshanewl9294]

relate much....

[@sharizz9357]

Reaaaaaally inspiring😣😣I really need this one

[@kidsassrtditemsph7623]

Watching this again ate Rea! We'll have our nesting sa monday and em so kabadooo huhu! Thanks for this tips!! :)

[@marialim4057]

Signed the contract already! I hope I’ll survive my training. Thanks for the tips😍

[@ironmaidenforever6477]

Did u survive your training?

[@expertgamer3666]

how it was

[@ingenieraamna]

Thank you so much, you are Young and Clever

[@teamjayrol]

Thank you for this video it helps a lot 🙏🙏👍🏼👍🏼❤❤

[@thashadowspawn]

I just subbed to your channel after watching this Video. I am about to go through the next phase of an IT career transition. Your video , in the 1st min of the video you put me at ease before I went into the 2nd interview. Thank you for making this video even though it is from 2 years ago it helped me to Center My Mind. Nice music my Ninja! Mahalo sista Rea! :D Aloha

[@ReaNinja]

Appreciate you! Glad to help ❤

[@sheilamaecabaguio6320]

Tonight is my first day of training ❤️

[@mjwinner8803]

Hello Miss Rea! I'm watching this again. I had my 1st call yesterday. I am so nervous. Since I'm a former chat support, I'm still adjusting to my account. Thanks for this again. This helps me boost my confidence in taking calls.

[@ReaNinja]

I'm happy you find this video helpful, Mj. You're doing great just by making an effort to keep learning and practicing. Eventually, you'll be able to adjust. 🙏

[@mjwinner8803]

@@ReaNinja Hopefully, Miss . Thank you 😘

[@antoniosolomonjr.lpt.mried1373]

Before ako yung parang praning kada call kasi ganyan na raramdam ko, after 3weeks pag may problem yung mga kasama ko ako yung nag tatake ng call nila as a help at yun muka nakong supervisor Pero as a novice with this industry totoo talaga nakaka pressure Lalo nat magaling yung ibang kasama mo Minsan nakaka stress lalot na puro answering machine ang calls Pero thanks God isa ako sa mga top :)

[@ReaNinja]

Wow congrats! 🤗 O diba ganyan talaga. After a few weeks of calls masasanay ka na kahit yung ibang calls di mo pa alam but you will learn call handling as you go along. Keep it up Antonio! 😊

[@antoniosolomonjr.lpt.mried1373]

@@ReaNinja Thank you po, andami niyo pong na help sakin at yung mga na tips niyo yun din tinuturo ko sa mga new agents kasi minsan po ako yung nasa task para e train ang new agents Kaya for that thank you so much maam :) :*

[@ReaNinja]

Ang galing!! Salamat and I'm happy you are sharing what you know to your team. 😊🙏 May potential ka na mag move up in the future. All the best sa career mo. 💕

[@Lollol-mw7id]

Start na ng nesting namin mamaya, i'm quite nervous, wish me luck po! Thank you rin po sa video na 'to.

[@eloisamariearevalo3972]

Product training tomorrow and I'm so nervous 😬 Thank you Ate Rea!

[@andrewcamasura7273]

Thank you for the tip.

[@mrzstardom]

After watching this video my anxiety with starting my new call center job during my nesting process is calmed down now I’m starting off with confidence and faith and learning as much as I can.

[@johnmatthewarabit5103]

I LOVE YOU. You really helped us a lot. 👍❤

[@ReaNinja]

Thank you ❤

[@katherinesaenz455]

You made me feel better 😊 thank you! In a couple of weeks, I'm gonna start my Nesting and I'm kinda nervous because of it 😅 I hope I can make it!

[@ReaNinja]

Aww happy to make you feel better. All the best ❤

[@jayguinto2532]

Very encouraging! 😍😭 and i feel more determined to be strong and brave, when i have to face our nesting transition, i've been in my training right now for 4days and what will i said is, it's very intimidating when you were seeing some tenured CC there walking around, and also it's very scary when you are seeing some agents having their calls. but since that is all first impression i had, because it was my first time to be there, but luckily, our trainer are very approachable and she's not making the situations very hard, she said that we only have to do is to be attentive and focus and never ever think that we are far from the excellence of tenured, because we've never be there if we're not good enough for our position, and lastly she said that they are also from being newbie and also facing that scary matters we felt right now, and next week she has said that we should be focus because were going to have our first nesting, be ourselve and have knowledge as always! like what you said Ms. Rhea don't be too hard with ourselves, it was stepping stone to us halfway to our dreams we already passed the interview and were not here if we can't also trust ourselve wayback in the interview! lastly i would like to say Ms. Rhea Thank you! you are also part why i'm being so strong and inspired everytime i'm watching you, i got determined and focused. hehe maybe am i not good in grammar, and there are too many lapses but still i would like to be you soon! 😊

[@ReaNinja]

Means a lot to me. Keep doing your best and stay inspired! ❤🤗

[@johnreyocampo6881]

Thank you!

[@christianmanuel6640]

My nesting will start on Monday 🥲 watching this to have an idea ♥️.... I don’t know why I feel excited and NERVOUS at the same time 😂

[@markbrad123]

Top tip, make it clear to your line manager you have family who do lots of Business with the company so they treat you like an internal customer. Something bosses often forget when being rude to their employees

[@joaqzsarmiento5939]

Another tip again thank you ma'am nesting ko na po next week ♥️

[@aaronpaulriana216]

Thank you so much for the tips and very positive vibes more video to come😍😍🥰🥰

[@ReaNinja]

You are so welcome :)

[@rhomzkietfttv5571]

Thank you for sharing

[@annotes7785]

First day of nesting tomorrow. A little bit nervous. But thanks for this.💕

[@kristeljoycelagman3726]

Thank you so much for your advice mam. i always watch your video 😍😘💟 and by this is my first day of nesting 😊

[@ReaNinja]

Welcome and thank you too for watching. ❤ Wish you all the best on your nesting phase. 🤗

[@melshanewl9294]

Thank you so much miss... this really helps me a lot especially now that I'm in my nesting period and tomorrow our calls will be evaluated by our headquarters 😭

[@rosellegenobaten6478]

Thankyou ate rea! God bless ❤️

[@stelarlorejo]

Big help 👍👍👍

[@werneradaniel3988]

Thanks a lot!

[@Jmae09]

YOU CAN DO IT! WE CAN DO IT! 🙏🙏😊

[@brbtch3615]

Yieee new video ate, thanks 😊

[@ReaNinja]

Welcome! Hope this helps. 💗

[@brbtch3615]

@@ReaNinja it is ate 😊 very helpful ✨

[@ReaNinja]

@@brbtch3615 🤗🙏💗

[@Kagura.ko122]

Hi ate rea! I will be taking my first call later. It's our nesting day. I'm very nervous in rebutting the objections. Tool navigation is quite tricky. Everything is pressuring me😭 I've been watching your vids from the very beginning. From interview to nesting. It helped me a lot❤️

[@ReaNinja]

All the best!! Do your best to relax :)

[@klairakino5752]

alright. thankyou.

[@zemadendionio2640]

I have watch her interview tips it really does work on me and i pass now im in nesting stage

[@kzhcrrnz7037]

Thank you for all of your positive words! It's our 3rd week of training and I've improved a lot! Thanks to my trainer and team for always guiding me and giving me feedback ❤️ Sobrang nakakatuwa as a newbie knowing na supportive sila lahat sayo. Next week would be our nesting week! I'm excited and nervous at the same time but as what you've said "take time for yourself". Babalik ako dito ulit pag confident na ako in taking calls. Sobrang laking tulong ng tips mo, thank youu! ❤️❤️❤️

[@justinmarieesparas8830]

Hi, anong company ka? Anong account?

[@kzhcrrnz7037]

Justin Marie Esparas Ibex retail acc 😊

[@justinmarieesparas8830]

Newbie din ako. Second week ng training namin ngayon. Retail account din pero CNX naman akom Hehe

[@mommysands3366]

Hi, kamusta nesting nyo?

[@cleoschannel4493]

Thank you 😊🥰

[@marielaalejandrasamayoarod7575]

I start nesting today, I'll be back to give you a feedback of how it was for me, I'm not an English native speaker so it will be maybe kinda difficult, but I think your videos helped me a lot, so I'll be back to tell you my nesting story. wait for me! 🌸

[@ReaNinja]

Looking forward to hearing your story, Mariela. All the best. ❤

[@marielaalejandrasamayoarod7575]

Finished nesting! it was a crazy week, for real I had a lot of trouble understanding the customers, but I think after some days I'm better in that, btw, you need a lot of confidence and patience, some customers are kinda crazy customers, thank you ninja! I learned a lot, keep waiting and wondering about the video of the week. kisses! ❤🌸

[@hazelcruz448]

Wow I'm already on this step 😳😊

[@lcurtcovers6211]

Huhu i have nesting on this coming friday omygadd, thanks for these tips

[@rimondquimque9220]

Thank you ma'am

[@melissatatel38]

Its my second day of body-banking. Tommorow will be the start of my nesting. Last friday is my first time accepting call and it scares me a lot. I encounter different scenarios. And sometimes i totally do not understand a thing. Later I'll be taking call again And I have this fear on accepting calls. I think I have this trauma since some of the client I encounter are irrate and It got me pressure a lot. And then I watch this video. And I realize that In order for me to learn I should accept more calls, regardless of how irrate the client is. I will absorb everything I can and I will find ways to better understand them. So, yeah thank u so much. It help me a lot.

[@ReaNinja]

Glad to know this helps Melissa 💗 yes it's really better to take more calls so that you'll get used to it. All the best!

[@jvnpnd2510]

thank you so much!❤

[@Harkyo22]

JUST WANT TO THANKYOU SO MUCHH! I GOT HIRED LAST MARCH 2

[@ReaNinja]

Wow congrats 💕💕

[@Harkyo22]

@@ReaNinja thankyouu💗

[@argcapague5265]

I will goo back here after I pass my nesting next week 😌☺️

[@72odair]

Thanks a lot

[@ReaNinja]

Welcome 🙂

[@ginareyes9495]

later is my 1st day for nesting, GY mode.. thanks for the tips. 😊

[@ReaNinja]

Have fun!

[@rollingred3413]

came here after my first day of nesting was a bit frustrated dahil ineexpect ko maganda calls ko lol and nakakapanibago kasi panggabi na agad kami but ayun i still have a week pa to finish the nesting period😅 thanks for the tips

[@yocelind.c8957]

Tomorrow I'm going to start nesting and I'm so excited but at the same time so afraid of making mistakes

[@AilaGregorioo]

Please make a playlist about Dish Network Technical different type of calls.

[@j-miesoriano4900]

thank u miss Rea

[@mhariannieestillore5400]

Nesting tomorrow! I am a little bit nervous but hopefully to passed! 🤞Newbie here and sobrang nakakapressured talaga tapos ang gagaling pa ng mga kasamahan mo. 😭💛 Pero kakayanin!!

[@ILonggasaAmerica2024]

your very helpful

[@ReaNinja]

❤❤❤

[@gheoski]

Thank you po mam. Malaking tulong po lahat ng video nyo, simula sa interview tips hanggang ngyon nesting na ako lahat sinunod ko un tips nyo. Sana this coming Monday mawala na yun daga sa dibdib ko😁

[@ReaNinja]

Wishing you all the best. Kaya mo yan ❤