How to receive a MoneyGram payment using the FNB App

Hey there everyone the Bank insider here.
This is just a short tutorial on how to receive a MoneyGram payment using the FNB App.
Don't forget to hit the notification bell so that you don't miss the next upload.
FNB App for Android: play.google.com/store/apps/de...
FNB APP for iPhone: apps.apple.com/za/app/fnb-ban...
Music credits:
Kelvin Momo (Production Mix 12)
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[@busisiwesithole1249]

Thank you , fainted 5 times before finding this video super helpful 😁😁😁

[@thebankinsider]

Hey @busisiwesithole Thank for the feedback. We’re glad this video has assisted you 👊🏾.

[@Agapii-0327]

Great video,never knew about this video,thanks a lot👌

[@thebankinsider]

Hey @Anna Xaba First, Happy New year🎇🎆🎇 Secondly Thank you for the feedback 😌 We hope that you find some use from it👍🏾

[@lindomahlangu1522]

Thank you so much this was so helpful, you are a star

[@thebankinsider]

Hey @Lindo Mahlangu Thank you for the feedback. We’re glad the video helped.

[@emiliewilkab7340]

Thank you so much. This help me a lot

[@thebankinsider]

Hello @emiliewillab7340, Thank you for your feedback. We are pleased to hear that the video has been helpful to you.

[@MrMoonwalkerz]

Good video man!

[@thebankinsider]

Hey @Saxo Thank you for support 💎🤗

[@manumuteba6247]

Useful. Thanks.

[@thebankinsider]

Hey @manumuteba6247 Thank you for the comment and feedback 👍🏾

[@teecfc2239]

If someone is sending me money from UK what should I give him like for an example should I give him only my Full name that appears on my ID ?

[@thebankinsider]

Hey @Tee CFC Thank you for the comment The sender will need : Your ID number Full name that’s displayed on your ID If the sender will be sending money to your bank account, the sender will also need your bank name and account number We hope the information we’ve provided will assist . Use this URL for more FAQ’s : www.moneygram.com/intl/xk/faq Should you have any more questions please feel free to comment.

[@cimeriesarmstrong6605]

Hello i follow the step but it show error and i later when to the FNB ATM trying it again it show that transfer status not available. I cam back home a track the money again it show that fund has been received by receiver . I now log in to my fnb app and check history it show that the money was received by FNB forex but was not reales in my account what my be the problem

[@thebankinsider]

Hey @cimeriesarmstrong6605 Thank you for your comment. It sounds like you’ve encountered a technical problem on either MoneyGram of FNB’s side. We advice that you contact those parties using the following contact details: FNB: 08601 36739 MoneyGram: www.moneygram.com/mgo/us/en/helpcenter/ We hope this helps

[@deillydia9050]

I have a error it says transaction cannot be processed as it had already been received by beneficiary it says error 887

[@thebankinsider]

Hey @Deil Lydia Thank you for your comment. We think the best people to speak to regarding this matter is with MoneyGram directly. Use this link to get help www.moneygram.com/mgo/us/en/helpcenter/ We hope your issue gets resolved.

[@Transforminglives784]

Ow man god bless ❤

[@thebankinsider]

Hey @Transformingloves784 Thank you for the comment and feedback. We’re glad the video has assisted you .

[@iknow5085]

great video thanx brew, does the sender need any information from the receiver when sending the money??

[@thebankinsider]

Hey @IKNOW Thank you for the feedback. Yes the sender would need the receivers details. Here's an article from Moneygram describing the senders requirements : www.moneygram.com/intl/xk/faq We hope this helps.

[@alfredtinotendarushwaya681]

@@thebankinsider

[@lovelead2834]

Can I withdraw MG in south Africa when the money was originally sent to US

[@thebankinsider]

Good morning @Love Lead Thank you for the comment. Hmmm this one might be tricky. Is there an error that is displayed when you try to withdraw the money?

[@lovelead2834]

@@thebankinsider I have not tried it I just wanted to know if it’s possible

[@thebankinsider]

Hey @@lovelead2834 it’s always good to make sure 🤙🏾. Please let us know of the outcome

[@1611Melody]

"This transaction was completed in-store and certain functionality is unavailable online." Does this mean the recipient has collected the cash?

[@thebankinsider]

Hey @16111Melody. Thank you for your comment and question. This might possible but we can’t agree as we’ve never encountered such an issue. We advise that you check MoneyGram’s FAQ below: www.moneygram.com/mgo/us/en/help/faq/receiving-money/ We hope you find the answers that you’re looking for.

[@nala.nzimande]

Hey does money gram also put your money on hold just like PayPal if it's a new account or once we've download the app we can start receiving money without having to wait 21days

[@thebankinsider]

Hey @Nala Nzimande Thank you for reaching out Here the following possible reasons as to why your funds are on hold: MoneyGram may be waiting for additional information from the sender in order to process the transfer If your funds have been placed on hold, it means MoneyGram needs more information from you to deliver money to the recipient. Reasons for this might include: Identity verification We hope this information assists If you still need additional assistance we suggest contacting MoneyGram directly with the issue using the link below moneygram.co.za/contact-us

[@OnTourscapetown]

This option is not available on fnb business account

[@thebankinsider]

Hello @OnTourscapetown, Thank you for your comment. Unfortunately, we are not certain if that option is possible. You will need to contact the FNB Forex Department directly to inquire about the process. You can reach them at 08601 36739 or visit their website for more information: www.fnb.co.za/forex/payments/moneygram.html#:~:text=Customer%20should%20contact%2008601%2036739.

[@fleshblood2937]

Hi. How do I receive moneygram sent to my account? Didnt even get notification on my app to inform about the transfer!! Wha do I do now ?

[@thebankinsider]

Hey @fleshblood2937 Did you by any chance receive the reference from the sender?

[@fleshblood2937]

@@thebankinsider Yes I do have the Ref. Number whats next?

[@thebankinsider]

Okay did try following the steps from 0:41 ?

[@rihannonmiles380]

Nit this feature not being available in my country

[@thebankinsider]

Hello @Rihannon Miles Sorry to hear that. Try using this link to see what features are available in your country www.moneygram.com/intl/ We hope this will help in some way.

[@latifalnyakurutara3724]

Does nonresidential receive moneygram

[@thebankinsider]

Hello @Latifa L Nyakurutara. Thank you for your comment. We’re not 100% sure with that question. But we can recommend reading the FAQ’s on the MoneyGram website using this link: moneygram.co.za/fnb We hope this helps 🤝🏾

[@RajpotAfrica]

i try same way u use but i m still not able to get money

[@thebankinsider]

Hey @RajpotAfrica Thank you for your comment. We think the best route to take would be to contact MoneyGram directly to get assistance.

[@peaceabner7285]

Can I receive money from Moneygram while I do not have moneygram account?

[@thebankinsider]

Hello @Peace Abner Thank you for your comment.Apologies for getting back to you so late. If you’re receiving the funds via the FNB App no there is no need for a MoneyGram account.

[@racco9769]

Hi does FNB still charge you for receiving funds ?

[@thebankinsider]

Hey@@racco9769 Thank you for the comment. We think the best thing to do would be to check it up directly with FNB. You can also have a look at FNB’s annual pricing guide to see the charges associated with using MoneyGram: www.fnb.co.za/downloads/pricing-guide/products/FNB_PricingGuide_ForeignExchange.pdf?v=202206

[@racheldonel846]

Does this transaction can be made on saturday?

[@thebankinsider]

Hey @racheldonel846 . Thank you for the comment. This is what we found on the internet: Timing of funds availability in your receiver's account varies depending on destination country and is subject to banking hours and systems availability, good funds availability, approval by MoneyGram's verification systems and local laws and regulations; banking business hours typically exclude weekends/holidays. www.moneygram.com/mgo/us/en/help/faq/sending-money/ We hope this helps. If you still need further assistance you can contact MoneyGram for help here : www.moneygram.com/mgo/us/en/help/contact/

[@NaajKaurChahal]

Is it work in india

[@thebankinsider]

Hey 👋🏾 @Naaj Kaur Thank you for the comment. Please see the link below for the countries that support MoneyGram moneyonline.kr/remit/help/countrylist-name We hope this helps

[@blessingsphesihle1601]

How to see if moneygram has been reversed?

[@thebankinsider]

Hello @Blessimg Sphesihle Thank you for the comment Have you tried selecting “send cancel” under “remittances”?

[@somethinginteresting8151]

How do I pay

[@thebankinsider]

Hey @Something Interesting Thank you for the comment. Since we don’t have a video on how to make a transaction on MoneyGram please use the he following “how to” steps from Money grams website: www.moneygram.com/mgo/us/en/send/how-to-send-money/send-pay-with-cash/ We hope this helps

[@kaydeball1162]

I have an error after putting in my reference code

[@thebankinsider]

Hey @Kayde Ball Thank you for the comment What does the error say when you enter your reference number 🤔?

[@kaydeball1162]

@@thebankinsider error 668

[@thebankinsider]

@@kaydeball1162 by any chance are you pasting the reference number from your keyboards clipboard?

[@kaydeball1162]

@@thebankinsider negative I'm typing it out

[@thebankinsider]

@@kaydeball1162 have you also made sure that there is no space after the last letter or number?

[@HlobiM]

I'm struggling when I enter the reference it says, receiver name does not match

[@thebankinsider]

Hey @Hlobisile Mlhindwane Thank you for your comment. We think the best people to contact with this is directly with MoneyGram. Use this link for help: www.moneygram.com/mgo/us/en/helpcenter/ We hope your issue gets resolved.

[@ladylynn2096]

The music is such a hindrance

[@thebankinsider]

Hey @ladlynn2096 Thank you for your comment and feedback 👍🏾.

[@user-zi4dl9ul4t]

Bad video you not see a thing

[@thebankinsider]

Hey @user-zi4dl9ul4t Thank you for your comment and feedback. Did you by any chance try to change the quality settings from whichever device you were watching the video from?