How to remove Cue Screen in SRX

This video will show you how to remove your CUE System out of an SRX and replace your CUE Screen. We broke it down step by step to help you safely and quickly remove your trim panels. We do apologize for the sound quality as it was pouring down the day we filmed. I want to send a huge thanks to World Class Audio for their help in making the video. They are true experienced professionals. You can check them out at the link below. Thanks again for ordering and please let me know if you have any questions.

[@kennybgood58]

I watched a lot of the videos for changing the screen, and this one was the best. Very well done. Thanks!

[@jasonateam]

Hey Kenny, thank you for the nice compliment.

[@jdargonaut]

Great job fellas! Followed along and it worked like a champ! The only other thing that I would recommend to folks is on assembly is pop the trim up around the cup holders as it makes it easier to get the side carpet trim pieces back in place!

[@jasonateam]

Great tip. Thanks

[@reachkid360]

Best tutorial with clear step by step instructions. This video was a time saver and prevented any breakage on removal of parts. Thank you for the video!!!

[@jasonateam]

Glad it helped. Thanks for letting us know

[@patpatpat4393]

Excellent video! Thank you guys. Followed this video and fixed my 2014 SRX in 3 hours. It would be great if you can show people how to unplug those cables behind the screen. I spent 30 minutes on those cables.

[@jasonateam]

Glad it was able to help you. Thanks for letting us know and yes we will try and do a better close up on the plugs. Small flat head screw driver usually comes in handy for them

[@lisabounds5500]

This is the best video with the details to make sure it is done correctly. It took myself and nephew about an hour. He does not do stuff like this at all. It’s just my sister and I so we have to do a lot on our own. If I can do this then about anyone can.

[@jasonateam]

Awesome! Glad it helped you out

[@armadaman22]

Great video. Only issue was with putting the ribbon back through the slot. It is very tricky and does not fit well. We tore our first one, had to order another screen. Still much much cheaper than taking it to a shop. Thanks guys!

[@jasonateam]

Glad you were able to get it

[@Midtown_Homebuyers]

Really appreciate the video. This was extremely helpful and my wife is glad the touch screen works again.

[@jasonateam]

Awesome! Glad it was able to help you out!

[@piratebandit774]

Thank You this was very helpful, the two screws you loosen on the sides are the silver ones below the black one in video

[@jasonateam]

Thanks! Glad it helped you out

[@martathompson-i4y]

Thank you so much for this video. It save us time and money. Very well done!

[@jasonateam]

Glad it helped!

[@rickeymoore8890]

Good video. I did try to put a Cue screen in in a13 srx and got crossed up. Nothing worked and I had 9 screws left. Do you think I can go back and fix it???

[@CharlesSimFishing]

Thanks for your Video! I used it along with a few others to get the job done and save a pile of $$!!

[@jasonateam]

Awesome glad it helped you out!

[@foodieisme]

I watch this video throughly and I want to say thank you. I did it myself as a female and save myself from being charge from the dealership $1000-3000 and locally in Florida $450. Amazing

[@jasonateam]

Glad it helped you out!

[@vvdd903]

got mine replaced easily with this video. thanks again

[@jasonateam]

Awesome thanks for watching!

[@Robin-d2h]

the step by step instructuons were great. i replaced my screen but its still not working. Any Suggestions? tried the reset but it didnt help either.

[@jasonateam]

You should not have to reset. More than likely your ribbon is not intake correctly. That is the most common mistake when replacing. Also make sure the back protective film is also removed

[@Robin-d2h]

It was the ribbon. It works! Thank you. Your video's the best.@@jasonateam

[@jasonateam]

@@Robin-d2h awesome. Glad it works!

[@chrisdjmasiamorris2673]

Do you stock the screens? I'm in Slidell and sounds and looks like by the LSU Tshirt you are in the Louisiana area. I've been sending customers to Amazon for the screens but would rather shop local if possible.

[@toymomofthree7870]

We have a 2010 SRX with pop up screen but its stuck down. We can hear the gears and I think its off track possibly. It was bought used and never worked. Does the whole unit need to be replaced or can it be put back on track?? I literally can't find anything and some places quote $1500 to fix which seems ridiculous!!

[@vvdd903]

appreciate y’all

[@joellynmedley5326]

This video is so helpful. Thank you for posting! I am about to purchase the new screen parts from your website but wanted to check - do you think this will work if my screen is cracked as well as unresponsive? The heat cracked my cue screen in the spiderweb pattern not long after I bought it. Thank you in advance for your help!

[@jasonateam]

Hey thanks for looking the video and yes our screens will work for your cracked screen.

[@pushmika]

Thank!!!u very much your video was very helpful 🎉

[@jasonateam]

You are welcome. Glad it helped!

[@terrykraker382]

My screen has spider web cracks on the inside. Is the replacement you just installed a double layer? Basically two glass screens back to back.

[@jasonateam]

It is not double layer. However it does go over the actual LCD screen so in essence you do have 2 screens.

[@paulwilly5756]

Easy install using this video. Thanks

[@jasonateam]

Glad it was able to help! Thanks for watching and letting us know

[@annamacleod4512]

Thank you for posting video, it was very helpful.

[@annamacleod4512]

After adding new screen, it doesn’t work, do you have any suggestions?

[@jasonateam]

Hey Anna a common mistake for people is they don't properly connect the ribbon when installing the new screen. I would make sure it is installed correctly and is secure. That typically will get you going. Keep in mind you will still be able to see the screen just fine even if the ribbon isn't secured correctly. Hope this helps

[@friendofvinnie]

Your the best ❤!

[@jamesgrable2426]

My door doesn't open up and the screen is not responding in the center area would that help this door

[@newphone3370]

Hello friend I have a doubt I hope you can help me. I have a 2004 cadillac srx and it has the original dealership cd case stereo but it is digital with small screen its just orange numbers and letters. Well, my question is the following: I can put an original big screen stereo from the Cadillac SRX agency of the same year in my car. ie can it connect without problems and work properly? I await your response thanks

[@jasonateam]

Unfortunately you won't be able to do that. You can use an aftermarket

[@soyalessandro6555]

I’m live in New Orleans, where you located

[@donaldcwik1804]

Very detailed and to the point! Got ot fixed and saved 2k from you video. Thank you so much!

[@jasonateam]

Awesome Donald! Glad it was able to help you and thanks for letting me know

[@donaldcwik1804]

@@jasonateam Have a 2013 SRX and really appreciate this video. It works and an easy fix to anyone who needs to change the touch cue screen. Thanks again

[@jasonateam]

@@donaldcwik1804 really glad it helped!

[@chrishays707]

Perfect video thanks for posting it!

[@jasonateam]

Hey Chris thanks for the comment! Glad it helped you!

[@jean-claudemorin7377]

Your guys are awesome

[@jasonateam]

Thanks man

[@raymondbouis361]

Where did you buy your from?

[@jasonateam]

Madgrabz.com

[@mauriceburton4388]

My battery died and I jumped out of my car and when I got back in the screen was black Could that be a fuse problem

[@jasonateam]

Yes that could be a fuse. That is the first thing you should always check

[@rma0312]

where can i buy the screen?

[@jasonateam]

www.madgrabz.com/product-page/cue-replacement-screen

[@jacobbates4655]

I replaced my screen and put it back together and it comes in but none of the touchscreen works

[@jasonateam]

I would check your ribbon connection again. It is very common to make a mistake not securing it in properly when installing.

[@jeanettepietro3776]

How can I order a new screen from you?

[@jasonateam]

There is a link in the description and you can also click video when the icon Pops up

[@friendofvinnie]

So stressful